Service Delivery Jobs with Work from Home Options

Service Delivery
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 25 July 2024, comparing them to the same period in the previous two years.

6 months to
25 Jul 2024
Same period 2023 Same period 2022
Rank 106 142 147
Rank change year-on-year +36 +5 +46
Permanent jobs citing Service Delivery 764 770 2,196
As % of all permanent jobs with a WFH option 2.71% 2.33% 2.79%
As % of the Processes & Methodologies category 3.06% 2.43% 2.88%
Number of salaries quoted 477 624 1,329
10th Percentile £35,752 £27,000 £32,500
25th Percentile £41,021 £38,500 £42,500
Median annual salary (50th Percentile) £52,500 £55,000 £55,000
Median % change year-on-year -4.55% - -
75th Percentile £63,750 £75,000 £67,500
90th Percentile £81,250 £92,500 £80,000
UK median annual salary £49,000 £52,500 £50,296
% change year-on-year -6.67% +4.38% -3.28%

All Process and Methodology Skills
Work from Home

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 24,995 31,654 76,379
As % of all permanent jobs with a WFH option 88.63% 95.89% 97.14%
Number of salaries quoted 17,862 23,440 43,892
10th Percentile £35,000 £37,500 £36,250
25th Percentile £42,500 £47,500 £46,250
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £77,500 £81,250 £80,000
90th Percentile £96,250 £100,000 £95,000
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

Service Delivery
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Delivery as a proportion of all IT jobs advertised.

Service Delivery trend for jobs with a WFH option

Service Delivery
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Delivery.

Service Delivery salary trend for jobs with a WFH option

Service Delivery
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Delivery over the 6 months to 25 July 2024.

Service Delivery salary histogram for jobs with a WFH option

Service Delivery
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (4.19%) Microsoft Exchange
2 24 (3.14%) SharePoint
3 17 (2.23%) Confluence
4 5 (0.65%) Appian
4 5 (0.65%) WebLogic
5 4 (0.52%) Exchange Server 2000
6 2 (0.26%) CMS
6 2 (0.26%) IBM Domino
6 2 (0.26%) Oracle Application Server
6 2 (0.26%) Oracle Workflow
6 2 (0.26%) Skype for Business
7 1 (0.13%) Apache
7 1 (0.13%) Blackberry Enterprise Server
7 1 (0.13%) OpenEdge
7 1 (0.13%) Tomcat
Applications
1 37 (4.84%) Microsoft Excel
2 28 (3.66%) Microsoft Office
3 18 (2.36%) Microsoft PowerPoint
4 7 (0.92%) Microsoft Project
5 5 (0.65%) MS Visio
6 3 (0.39%) Chatbot
7 2 (0.26%) Trello
8 1 (0.13%) Solid Edge
Business Applications
1 6 (0.79%) Elite 3E
2 5 (0.65%) iTrent
2 5 (0.65%) SAP WM
3 4 (0.52%) NEC Housing
4 3 (0.39%) Remedy ITSM
5 2 (0.26%) BambooHR
5 2 (0.26%) Salesforce CRM
5 2 (0.26%) SAP HR
5 2 (0.26%) SAP Payroll
6 1 (0.13%) NetSuite
6 1 (0.13%) Oracle EBS
6 1 (0.13%) Primavera
6 1 (0.13%) SAP ERP
Cloud Services
1 126 (16.49%) Azure
1 126 (16.49%) Microsoft 365
2 45 (5.89%) AWS
3 36 (4.71%) Entra ID
3 36 (4.71%) SaaS
4 19 (2.49%) Power Platform
5 16 (2.09%) Dynamics 365
6 13 (1.70%) PaaS
7 12 (1.57%) Microsoft Copilot
8 11 (1.44%) Amazon EC2
9 10 (1.31%) Azure Sentinel
10 8 (1.05%) IaaS
11 7 (0.92%) Cloud Computing
12 6 (0.79%) Azure DevOps
12 6 (0.79%) WhatsApp
13 5 (0.65%) Azure Storage
13 5 (0.65%) Mimecast
14 4 (0.52%) Firebase
14 4 (0.52%) PowerApps
15 3 (0.39%) GCP
Communications & Networking
1 41 (5.37%) Firewall
2 39 (5.10%) WAN
3 38 (4.97%) LAN
4 27 (3.53%) Wi-Fi
5 24 (3.14%) Network Security
6 22 (2.88%) SD-WAN
7 20 (2.62%) Wireless
8 18 (2.36%) VPN
9 12 (1.57%) WLAN
10 11 (1.44%) DNS
11 10 (1.31%) TCP/IP
12 9 (1.18%) HTTP
12 9 (1.18%) Internet
13 8 (1.05%) DHCP
13 8 (1.05%) Remote Desktop
14 7 (0.92%) SAN
14 7 (0.92%) Skype
14 7 (0.92%) VoIP
15 5 (0.65%) RFID
16 4 (0.52%) PBX
Database & Business Intelligence
1 37 (4.84%) Relational Database
2 33 (4.32%) SQL Server
3 23 (3.01%) RDBMS
4 21 (2.75%) MySQL
5 16 (2.09%) Power BI
6 12 (1.57%) Amazon RDS
7 11 (1.44%) Azure SQL Database
8 10 (1.31%) DB2
9 6 (0.79%) DTS
9 6 (0.79%) SQL Server Reporting Services
10 5 (0.65%) Oracle Database
11 3 (0.39%) BusinessObjects
11 3 (0.39%) DBAmp
11 3 (0.39%) GIS
11 3 (0.39%) Ingres
11 3 (0.39%) Oracle Database 12c
11 3 (0.39%) Oracle Reports
11 3 (0.39%) PostgreSQL
12 2 (0.26%) MongoDB
12 2 (0.26%) NoSQL
Development Applications
1 24 (3.14%) JIRA
2 5 (0.65%) Git
3 4 (0.52%) Selenium
4 3 (0.39%) Appium
4 3 (0.39%) Cypress.io
4 3 (0.39%) GitLab
4 3 (0.39%) JMeter
4 3 (0.39%) Postman
4 3 (0.39%) REST Assured
4 3 (0.39%) Serenity BDD
4 3 (0.39%) SpecFlow
4 3 (0.39%) Visual Studio
5 2 (0.26%) Atlassian Bamboo
5 2 (0.26%) Jenkins
5 2 (0.26%) Team Foundation Server
6 1 (0.13%) Bitbucket
General
1 315 (41.23%) Social Skills
2 206 (26.96%) Finance
3 105 (13.74%) Public Sector
4 81 (10.60%) Marketing
5 75 (9.82%) Analytical Skills
6 55 (7.20%) Inclusion and Diversity
7 28 (3.66%) Legal
8 22 (2.88%) Presentation Skills
9 21 (2.75%) Organisational Skills
10 18 (2.36%) Local Government
10 18 (2.36%) Retail
11 16 (2.09%) Law
12 13 (1.70%) Police
13 10 (1.31%) Telecoms
14 8 (1.05%) Banking
14 8 (1.05%) Documentation Skills
14 8 (1.05%) Games
15 7 (0.92%) Advertising
15 7 (0.92%) Fire and Rescue
15 7 (0.92%) Manufacturing
Job Titles
1 107 (14.01%) Service Manager
2 83 (10.86%) Consultant
3 77 (10.08%) Service Delivery Manager
4 73 (9.55%) Delivery Manager
5 68 (8.90%) Analyst
6 63 (8.25%) Lead
7 58 (7.59%) IT Manager
8 50 (6.54%) Senior
9 43 (5.63%) Architect
10 32 (4.19%) ITSM Architect
10 32 (4.19%) Service Architect
11 31 (4.06%) Infrastructure Engineer
12 30 (3.93%) IT Services Manager
13 29 (3.80%) IT Support
14 28 (3.66%) Business Manager
15 25 (3.27%) DBA
15 25 (3.27%) Developer
16 24 (3.14%) Enterprise Architecture Director
17 21 (2.75%) Oracle DBA
18 20 (2.62%) Administrator
Libraries, Frameworks & Software Standards
1 16 (2.09%) .NET
2 7 (0.92%) Middleware
2 7 (0.92%) Oracle Fusion
3 6 (0.79%) .NET Framework
4 5 (0.65%) .NET Core
4 5 (0.65%) ASP.NET
4 5 (0.65%) EDI
5 4 (0.52%) Playwright
6 3 (0.39%) ASP.NET MVC
6 3 (0.39%) CSS
6 3 (0.39%) HTML
6 3 (0.39%) Node.js
6 3 (0.39%) REST
7 2 (0.26%) ADO
7 2 (0.26%) AngularJS
7 2 (0.26%) cXML
7 2 (0.26%) EDIFACT
7 2 (0.26%) JSON
7 2 (0.26%) SOAP
7 2 (0.26%) Web Services
Miscellaneous
1 39 (5.10%) Self-Motivation
2 37 (4.84%) Data Centre
3 32 (4.19%) Management Information System
4 22 (2.88%) Driving Licence
5 15 (1.96%) Enterprise Software
6 12 (1.57%) Product Ownership
7 11 (1.44%) CMDB
8 10 (1.31%) Mobile App
9 9 (1.18%) Onboarding
10 8 (1.05%) Mainframe
11 7 (0.92%) Housing Association
11 7 (0.92%) Low-Code
11 7 (0.92%) Replication
11 7 (0.92%) Security Operations Centre
12 5 (0.65%) Cloud Native
12 5 (0.65%) Hybrid Cloud
12 5 (0.65%) IBM Mainframe
12 5 (0.65%) Private Cloud
12 5 (0.65%) Public Cloud
12 5 (0.65%) Virtual Team
Operating Systems
1 121 (15.84%) Windows
2 63 (8.25%) Linux
3 37 (4.84%) Windows Server
4 30 (3.93%) Unix
4 30 (3.93%) Windows 10
5 11 (1.44%) Android
6 10 (1.31%) Red Hat Enterprise Linux
7 8 (1.05%) Mac OS
7 8 (1.05%) Windows Server 2016
7 8 (1.05%) Windows Server 2019
8 7 (0.92%) Apple iOS
9 5 (0.65%) Mac OS X
10 3 (0.39%) Windows Server 2012
11 2 (0.26%) Windows 7
11 2 (0.26%) Windows Server 2008
12 1 (0.13%) NetWare
12 1 (0.13%) SUSE
12 1 (0.13%) Ubuntu
12 1 (0.13%) VMS
12 1 (0.13%) Windows Mobile
Processes & Methodologies
1 265 (34.69%) ITIL
2 142 (18.59%) Service Management
3 134 (17.54%) Actionable Insight
4 126 (16.49%) Project Management
5 124 (16.23%) ITSM
6 116 (15.18%) Change Management
7 112 (14.66%) Agile
7 112 (14.66%) Roadmaps
8 105 (13.74%) Continuous Improvement
8 105 (13.74%) Customer Service
9 103 (13.48%) Problem-Solving
10 95 (12.43%) Enterprise Architecture
11 73 (9.55%) Mentoring
11 73 (9.55%) Stakeholder Management
12 71 (9.29%) Business Strategy
13 69 (9.03%) Service Design
13 69 (9.03%) Strategic Roadmap
14 65 (8.51%) Project Delivery
15 64 (8.38%) Data Architecture
16 63 (8.25%) Impact Assessments
Programming Languages
1 49 (6.41%) SQL
2 30 (3.93%) PowerShell
3 10 (1.31%) C#
3 10 (1.31%) T-SQL
4 9 (1.18%) Python
5 8 (1.05%) COBOL
6 7 (0.92%) Bash
6 7 (0.92%) Java
7 5 (0.65%) ActionScript
8 4 (0.52%) JavaScript
8 4 (0.52%) Kotlin
9 3 (0.39%) Perl
9 3 (0.39%) PL/SQL
10 2 (0.26%) ActionScript 2.0
10 2 (0.26%) C++
10 2 (0.26%) Kusto Query Language
10 2 (0.26%) TypeScript
11 1 (0.13%) VC++
Qualifications
1 131 (17.15%) Degree
2 104 (13.61%) Security Cleared
3 67 (8.77%) SC Cleared
4 25 (3.27%) ITIL Certification
5 24 (3.14%) PMI Certification
5 24 (3.14%) PMP
6 18 (2.36%) ITIL Foundation Certificate
7 15 (1.96%) Computer Science Degree
8 12 (1.57%) APMG
8 12 (1.57%) CISSP
9 11 (1.44%) Microsoft Certification
10 10 (1.31%) Cisco Certification
10 10 (1.31%) CTC Cleared
11 7 (0.92%) DBS Check
12 6 (0.79%) CISM
13 5 (0.65%) CCNA
13 5 (0.65%) CCNP
13 5 (0.65%) DV Cleared
13 5 (0.65%) GCIA
13 5 (0.65%) GCIH
Quality Assurance & Compliance
1 61 (7.98%) SLA
2 21 (2.75%) QA
3 20 (2.62%) GDPR
3 20 (2.62%) ISO/IEC 27001
4 11 (1.44%) Accessibility
4 11 (1.44%) Cyber Essentials
5 6 (0.79%) Data Quality
6 5 (0.65%) PMO
7 4 (0.52%) HIPAA
7 4 (0.52%) PCI DSS
8 3 (0.39%) Cyber Essentials PLUS
9 2 (0.26%) ISO 9001
9 2 (0.26%) Sarbanes-Oxley
10 1 (0.13%) GRC
10 1 (0.13%) ISO/IEC 20000
10 1 (0.13%) NIST
System Software
1 75 (9.82%) Active Directory
2 33 (4.32%) VMware Infrastructure
3 11 (1.44%) Hyper-V
4 10 (1.31%) Virtual Machines
4 10 (1.31%) vSphere
5 6 (0.79%) Docker
5 6 (0.79%) Virtual Desktop
6 5 (0.65%) Firmware
7 2 (0.26%) Virtual Servers
7 2 (0.26%) VMware ESXi
8 1 (0.13%) Embedded Firmware
8 1 (0.13%) Veritas Cluster Server
8 1 (0.13%) VMware NSX
8 1 (0.13%) XenDesktop
Systems Management
1 35 (4.58%) Microsoft Intune
2 16 (2.09%) Kubernetes
3 14 (1.83%) WSUS
4 11 (1.44%) SCCM
5 10 (1.31%) Puppet
6 9 (1.18%) Terraform
7 7 (0.92%) Nessus
8 5 (0.65%) Jamf Pro
9 3 (0.39%) Autotask
9 3 (0.39%) Enterprise Manager Cloud Control
9 3 (0.39%) NetBackup
9 3 (0.39%) Oracle Enterprise Manager
9 3 (0.39%) Oracle RMAN
10 2 (0.26%) Active Directory Federation Services
10 2 (0.26%) Ansible
10 2 (0.26%) Norton AntiVirus
10 2 (0.26%) SCOM
10 2 (0.26%) vCenter Server
11 1 (0.13%) FortiGate
11 1 (0.13%) Salt
Vendors
1 173 (22.64%) Microsoft
2 67 (8.77%) ServiceNow
3 54 (7.07%) VMware
4 41 (5.37%) Oracle
5 27 (3.53%) Cisco
6 21 (2.75%) Salesforce
7 17 (2.23%) SAP
8 14 (1.83%) Dell
9 11 (1.44%) iManage
10 8 (1.05%) Google
10 8 (1.05%) Unisys
10 8 (1.05%) Veeam
11 7 (0.92%) IBM
12 6 (0.79%) Citrix
12 6 (0.79%) Darktrace
12 6 (0.79%) Draytek
12 6 (0.79%) Meraki
13 5 (0.65%) Fortinet
13 5 (0.65%) Intapp
13 5 (0.65%) Palo Alto