Period
to

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 2 July 2022 with a comparison to the same period in the previous 2 years.

Service Delivery
UK > Work from Home
6 months to
2 Jul 2022
Same period 2021 Same period 2020
Rank 142 183 184
Rank change year-on-year +41 +1 -72
Permanent jobs citing Service Delivery 2,149 709 141
As % of all permanent jobs with a WFH option 2.73% 1.89% 1.58%
As % of the Processes & Methodologies category 2.83% 1.99% 1.71%
Number of salaries quoted 1,296 537 118
10th Percentile £32,500 £31,250 £33,500
25th Percentile £42,500 £40,000 £45,290
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - +4.76%
75th Percentile £67,500 £65,000 £77,500
90th Percentile £80,000 £76,750 £85,000
UK median annual salary £50,000 £50,000 £52,500
% change year-on-year - -4.76% +5.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

All Process and Methodology Skills
Work from Home
Permanent vacancies with a requirement for process or methodology skills 76,020 35,590 8,264
As % of all permanent jobs with a WFH option 96.61% 94.75% 92.80%
Number of salaries quoted 43,051 27,616 7,057
10th Percentile £36,250 £33,750 £35,000
25th Percentile £46,250 £42,500 £42,500
Median annual salary (50th Percentile) £60,000 £55,000 £56,500
Median % change year-on-year +9.09% -2.65% -1.74%
75th Percentile £80,000 £75,000 £75,000
90th Percentile £95,000 £88,750 £87,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +4.76%

Service Delivery
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Delivery as a proportion of all IT jobs advertised.

Service Delivery trend for jobs with a WFH option

Service Delivery
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Delivery.

Service Delivery salary trend for jobs with a WFH option

Service Delivery
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Delivery over the 6 months to 2 July 2022.

Service Delivery salary histogram for jobs with a WFH option

For the 6 months to 2 July 2022, Service Delivery job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with a WFH option and a requirement for Service Delivery.

1 801 (37.27%) Social Skills
2 711 (33.09%) Agile
3 649 (30.20%) ITIL
4 640 (29.78%) Microsoft
5 506 (23.55%) Project Management
6 415 (19.31%) Finance
7 357 (16.61%) Azure
8 348 (16.19%) Service Management
8 348 (16.19%) Project Delivery
9 317 (14.75%) Microsoft Office
10 273 (12.70%) Windows
11 261 (12.15%) Microsoft 365
12 249 (11.59%) Scrum
13 239 (11.12%) Microsoft Excel
14 238 (11.07%) Presentation Skills
15 232 (10.80%) Change Management
16 223 (10.38%) SLA
17 214 (9.96%) Strategic Thinking
18 212 (9.87%) Data Protection
19 210 (9.77%) Stakeholder Management
20 207 (9.63%) Waterfall
21 206 (9.59%) Contract Management
22 196 (9.12%) Active Directory
23 193 (8.98%) Security Cleared
24 191 (8.89%) Problem-Solving
25 187 (8.70%) ITSM
26 186 (8.66%) AWS
27 183 (8.52%) SQL
28 179 (8.33%) Public Sector
29 176 (8.19%) MS Visio

Service Delivery
Co-occurring IT Skills with a WFH Option by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 110 (5.12%) SharePoint
2 24 (1.12%) Documentum
2 24 (1.12%) IIS
2 24 (1.12%) MS Exchange
3 18 (0.84%) Apache Airflow
3 18 (0.84%) Apache Solr
4 17 (0.79%) Skype for Business
5 14 (0.65%) Confluence
6 12 (0.56%) Apache
7 7 (0.33%) Blackberry Enterprise Server
7 7 (0.33%) Exchange Server 2013
7 7 (0.33%) Tomcat
8 6 (0.28%) Jadu
8 6 (0.28%) Jetty
9 5 (0.23%) Oracle Workflow
10 4 (0.19%) Oracle SOA Suite
10 4 (0.19%) SAS
11 3 (0.14%) ArcGIS
11 3 (0.14%) nginx
11 3 (0.14%) WordPress
Applications
1 317 (14.75%) Microsoft Office
2 239 (11.12%) Microsoft Excel
3 176 (8.19%) MS Visio
4 167 (7.77%) Microsoft Project
5 24 (1.12%) Windchill
6 18 (0.84%) Microsoft PowerPoint
Business Applications
1 24 (1.12%) TrackWise
2 20 (0.93%) Oracle EBS
3 8 (0.37%) Dynamics CRM
3 8 (0.37%) SAP S/4HANA
4 5 (0.23%) Oracle Financials
4 5 (0.23%) Remedy ITSM
4 5 (0.23%) SAP Oil and Gas
5 4 (0.19%) Dynamics NAV
5 4 (0.19%) NetSuite
5 4 (0.19%) Oracle 11i
5 4 (0.19%) Oracle Applications
5 4 (0.19%) Oracle EBS R12
5 4 (0.19%) SAP ERP
6 3 (0.14%) Maximo
6 3 (0.14%) PeopleSoft HCM
6 3 (0.14%) SAP HR
7 2 (0.093%) assyst
7 2 (0.093%) SAP CRM
7 2 (0.093%) SAP Hybris
7 2 (0.093%) SAP R/3
Cloud Services
1 357 (16.61%) Azure
2 261 (12.15%) Microsoft 365
3 186 (8.66%) AWS
4 145 (6.75%) SaaS
5 69 (3.21%) Azure Active Directory
6 66 (3.07%) IaaS
7 55 (2.56%) PaaS
8 51 (2.37%) Power Platform
9 46 (2.14%) GCP
10 39 (1.81%) Google Workspace
11 31 (1.44%) Serverless
12 27 (1.26%) OneDrive
13 24 (1.12%) Azure DevOps
13 24 (1.12%) Veeva
14 23 (1.07%) Azure AKS
15 22 (1.02%) AWS CloudFormation
15 22 (1.02%) Dynamics 365
16 20 (0.93%) Azure Functions
17 15 (0.70%) Azure Monitor
18 13 (0.60%) Azure Logic Apps
Communications & Networking
1 122 (5.68%) Firewall
2 106 (4.93%) WAN
3 104 (4.84%) LAN
4 80 (3.72%) DNS
5 66 (3.07%) DHCP
6 46 (2.14%) VPN
7 40 (1.86%) TCP/IP
8 38 (1.77%) Wireless
9 33 (1.54%) Internet
10 32 (1.49%) Cisco Nexus
10 32 (1.49%) Wi-Fi
10 32 (1.49%) WLAN
11 28 (1.30%) Network Security
12 26 (1.21%) VLAN
13 25 (1.16%) SAN
14 20 (0.93%) Skype
15 18 (0.84%) Cisco ASA
16 14 (0.65%) Wireshark
17 13 (0.60%) iSCSI
17 13 (0.60%) NAS
Database & Business Intelligence
1 77 (3.58%) SQL Server
2 42 (1.95%) Power BI
3 33 (1.54%) PostgreSQL
4 28 (1.30%) MySQL
5 22 (1.02%) Data Warehouse
6 20 (0.93%) Relational Database
7 19 (0.88%) Oracle Reports
8 18 (0.84%) HBase
9 10 (0.47%) Amazon RDS
10 9 (0.42%) Data Lake
11 7 (0.33%) Big Data
11 7 (0.33%) NoSQL
11 7 (0.33%) SAP HANA
12 6 (0.28%) Amazon Aurora
12 6 (0.28%) BusinessObjects
12 6 (0.28%) DocumentDB
12 6 (0.28%) MongoDB
12 6 (0.28%) Oracle Database
12 6 (0.28%) RDBMS
12 6 (0.28%) SQL Server Reporting Services
Development Applications
1 39 (1.81%) JIRA
2 34 (1.58%) Git (software)
3 17 (0.79%) Jenkins
4 10 (0.47%) Visual Studio
5 6 (0.28%) Oracle Forms
5 6 (0.28%) Selenium
5 6 (0.28%) Subversion
6 5 (0.23%) Cypress.io
6 5 (0.23%) Maven
6 5 (0.23%) MSI
7 4 (0.19%) AdminStudio
7 4 (0.19%) Fiddler
7 4 (0.19%) InstallShield
7 4 (0.19%) Lerna
7 4 (0.19%) Spinnaker
7 4 (0.19%) Visual Studio Code
8 2 (0.093%) Balsamiq
8 2 (0.093%) Bitbucket
9 1 (0.047%) Snyk
9 1 (0.047%) SoapUI
General
1 801 (37.27%) Social Skills
2 415 (19.31%) Finance
3 238 (11.07%) Presentation Skills
4 179 (8.33%) Public Sector
5 157 (7.31%) Analytical Skills
6 155 (7.21%) Social Housing
7 111 (5.17%) Inclusion and Diversity
8 96 (4.47%) Law
9 84 (3.91%) Organisational Skills
10 78 (3.63%) Influencing Skills
11 62 (2.89%) Retail
12 60 (2.79%) Documentation Skills
13 58 (2.70%) Legal
14 52 (2.42%) Telecoms
15 48 (2.23%) Banking
16 38 (1.77%) Marketing
17 33 (1.54%) Local Government
17 33 (1.54%) Police
18 29 (1.35%) Back Office
19 27 (1.26%) Military
Job Titles
1 309 (14.38%) Project Manager
2 295 (13.73%) Service Manager
3 242 (11.26%) Senior Manager
4 228 (10.61%) Senior Project Manager
5 198 (9.21%) Coordinator
6 195 (9.07%) Delivery Manager
7 164 (7.63%) Service Delivery Manager
8 136 (6.33%) IT Manager
9 135 (6.28%) Analyst
10 73 (3.40%) 3rd Line Engineer
10 73 (3.40%) Architect
11 65 (3.02%) Cloud Engineer
12 56 (2.61%) Head of Operations
13 53 (2.47%) Developer
13 53 (2.47%) IT Support
13 53 (2.47%) Support Engineer
14 50 (2.33%) Administrator
14 50 (2.33%) Applications Support
15 47 (2.19%) Technical Manager
16 46 (2.14%) Transition Manager
Libraries, Frameworks & Software Standards
1 57 (2.65%) .NET
2 55 (2.56%) Middleware
3 47 (2.19%) HTML
4 34 (1.58%) XML
5 31 (1.44%) CSS
6 29 (1.35%) Kafka
7 28 (1.30%) REST
8 23 (1.07%) SOAP
9 22 (1.02%) HTML5
10 21 (0.98%) Velocity
11 19 (0.88%) JSON
12 17 (0.79%) CSS3
13 13 (0.60%) EDI
13 13 (0.60%) Web Services
14 12 (0.56%) AngularJS
15 11 (0.51%) LDAP
16 10 (0.47%) Django
16 10 (0.47%) Flask
17 8 (0.37%) SAML
18 6 (0.28%) Symfony
Miscellaneous
1 173 (8.05%) Data Centre
2 141 (6.56%) Management Information System
3 87 (4.05%) Self-Motivation
4 59 (2.75%) Public Cloud
5 51 (2.37%) Driving Licence
6 42 (1.95%) Cloud Native
7 35 (1.63%) Life Science
7 35 (1.63%) Replication
8 34 (1.58%) NHS
9 33 (1.54%) User Experience
10 32 (1.49%) Virtual Team
11 30 (1.40%) Cyberattack
12 29 (1.35%) Cybercrime
13 27 (1.26%) Enterprise Software
14 20 (0.93%) PKI
15 19 (0.88%) CMDB
16 16 (0.74%) Hybrid Cloud
17 13 (0.60%) Credit Risk
18 12 (0.56%) Biotechnology
18 12 (0.56%) Pharmacovigilance
Operating Systems
1 273 (12.70%) Windows
2 125 (5.82%) Windows Server
3 112 (5.21%) Linux
4 58 (2.70%) Windows Server 2012
5 44 (2.05%) Unix
6 39 (1.81%) Windows 10
7 30 (1.40%) Windows Server 2016
8 23 (1.07%) Windows Server 2019
9 18 (0.84%) Windows Server 2003
10 15 (0.70%) Windows Server 2008
11 13 (0.60%) Apple iOS
12 8 (0.37%) Mac OS
12 8 (0.37%) Red Hat Enterprise Linux
12 8 (0.37%) Ubuntu
13 5 (0.23%) Android
13 5 (0.23%) Debian
14 4 (0.19%) Windows 7
15 3 (0.14%) FreeBSD
15 3 (0.14%) Oracle Linux
15 3 (0.14%) SUSE Linux Enterprise Server
Processes & Methodologies
1 711 (33.09%) Agile
2 649 (30.20%) ITIL
3 506 (23.55%) Project Management
4 348 (16.19%) Project Delivery
4 348 (16.19%) Service Management
5 249 (11.59%) Scrum
6 232 (10.80%) Change Management
7 214 (9.96%) Strategic Thinking
8 212 (9.87%) Data Protection
9 210 (9.77%) Stakeholder Management
10 207 (9.63%) Waterfall
11 206 (9.59%) Contract Management
12 191 (8.89%) Problem-Solving
13 187 (8.70%) ITSM
14 166 (7.72%) Continuous Improvement
15 152 (7.07%) Line Management
15 152 (7.07%) Presales
16 149 (6.93%) Incident Management
17 137 (6.38%) Risk Management
18 134 (6.24%) DevOps
Programming Languages
1 183 (8.52%) SQL
2 95 (4.42%) PowerShell
3 82 (3.82%) Python
4 70 (3.26%) Java
5 41 (1.91%) JavaScript
6 34 (1.58%) C#
7 31 (1.44%) C
8 23 (1.07%) Go
9 18 (0.84%) Rust
10 17 (0.79%) Shell Script
11 15 (0.70%) Bash
12 13 (0.60%) PHP
13 11 (0.51%) Perl
14 9 (0.42%) PL/SQL
15 7 (0.33%) C++
15 7 (0.33%) TypeScript
15 7 (0.33%) VB
15 7 (0.33%) VBScript
16 4 (0.19%) R
16 4 (0.19%) T-SQL
Qualifications
1 193 (8.98%) Security Cleared
2 164 (7.63%) Degree
3 153 (7.12%) SC Cleared
4 85 (3.96%) DBS Check
5 63 (2.93%) Microsoft Certification
6 61 (2.84%) Cisco Certification
7 51 (2.37%) ITIL Certification
8 37 (1.72%) CISSP
9 32 (1.49%) PMI Certification
9 32 (1.49%) PMP
10 30 (1.40%) CCNP
10 30 (1.40%) ITIL Foundation Certificate
11 27 (1.26%) CISM
12 25 (1.16%) DV Cleared
13 19 (0.88%) MCSE
14 18 (0.84%) BPSS Clearance
15 16 (0.74%) CCNA
15 16 (0.74%) CSPO
16 15 (0.70%) Computer Science Degree
17 12 (0.56%) ISO 27001 Lead Auditor
Quality Assurance & Compliance
1 223 (10.38%) SLA
2 122 (5.68%) QA
3 109 (5.07%) ISO/IEC 27001
4 51 (2.37%) Cyber Essentials
5 46 (2.14%) NCSC
6 39 (1.81%) PMO
7 24 (1.12%) GxP
7 24 (1.12%) ISO 13485
8 21 (0.98%) GDPR
9 15 (0.70%) NIST
10 13 (0.60%) PCI DSS
11 11 (0.51%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 10 (0.47%) COBIT
13 9 (0.42%) Accessibility
13 9 (0.42%) Cyber Essentials PLUS
13 9 (0.42%) ISO 9001
14 7 (0.33%) Data Quality
15 5 (0.23%) SOC 1
15 5 (0.23%) SOC 2
16 4 (0.19%) ISO 31000
System Software
1 196 (9.12%) Active Directory
2 105 (4.89%) VMware Infrastructure
3 54 (2.51%) Hyper-V
4 33 (1.54%) Virtual Desktop
4 33 (1.54%) Virtual Machines
5 30 (1.40%) Docker
6 13 (0.60%) XenDesktop
7 12 (0.56%) BitLocker
7 12 (0.56%) vSphere
8 11 (0.51%) Virtual Servers
9 10 (0.47%) Citrix Hypervisor
9 10 (0.47%) Firmware
9 10 (0.47%) VMware ESXi
10 9 (0.42%) VMware Workstation
11 8 (0.37%) Microsoft App-V
12 7 (0.33%) Terminal Services
12 7 (0.33%) XenApp
13 6 (0.28%) Forefront TMG
14 5 (0.23%) Microsoft Virtual Server
14 5 (0.23%) Snort
Systems Management
1 62 (2.89%) SCCM
2 55 (2.56%) Kubernetes
3 53 (2.47%) Microsoft Intune
4 38 (1.77%) FortiGate
5 35 (1.63%) Terraform
6 33 (1.54%) Single Sign-On
7 18 (0.84%) Active Directory Federation Services
7 18 (0.84%) Ansible
8 17 (0.79%) WSUS
9 13 (0.60%) SCSM
9 13 (0.60%) SolarWinds Orion
10 11 (0.51%) NetBackup
10 11 (0.51%) Tivoli Storage Manager
11 10 (0.47%) EMC NetWorker
12 9 (0.42%) SCVMM
13 8 (0.37%) Backup Exec
13 8 (0.37%) N-central
13 8 (0.37%) VxRail
14 7 (0.33%) Jamf Pro
15 6 (0.28%) Symantec Enterprise Vault
Vendors
1 640 (29.78%) Microsoft
2 118 (5.49%) VMware
3 116 (5.40%) Oracle
4 108 (5.03%) Cisco
5 81 (3.77%) Google
6 66 (3.07%) ServiceNow
7 62 (2.89%) Citrix
8 42 (1.95%) NEC
8 42 (1.95%) Northgate
9 35 (1.63%) SAP
9 35 (1.63%) SolarWinds
10 33 (1.54%) Salesforce.com
11 30 (1.40%) Fortinet
12 29 (1.35%) CheckPoint
13 28 (1.30%) Juniper
14 27 (1.26%) HP
14 27 (1.26%) IBM
15 24 (1.12%) PTC
16 21 (0.98%) Palo Alto
17 18 (0.84%) F5