Service Delivery Jobs with Hybrid/Remote/WFH Options

Service Delivery
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 131 118 136
Rank change year-on-year -13 +18 +27
Permanent jobs citing Service Delivery 350 878 1,085
As % of all permanent jobs with a WFH option 2.34% 2.59% 2.54%
As % of the Processes & Methodologies category 2.51% 2.83% 2.64%
Number of salaries quoted 251 591 740
10th Percentile £32,750 £32,500 £28,125
25th Percentile £45,000 £41,250 £41,208
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -
75th Percentile £68,750 £68,750 £72,813
90th Percentile £76,250 £80,435 £92,500
UK median annual salary £56,500 £50,000 £51,525
% change year-on-year +13.00% -2.96% -1.86%

All Process and Methodology Skills
Work from Home

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 13,930 31,014 41,082
As % of all permanent jobs with a WFH option 93.15% 91.65% 96.09%
Number of salaries quoted 9,709 23,583 28,561
10th Percentile £30,000 £33,930 £37,500
25th Percentile £45,000 £42,500 £47,500
Median annual salary (50th Percentile) £60,000 £57,500 £62,500
Median % change year-on-year +4.35% -8.00% +4.17%
75th Percentile £77,500 £75,000 £82,500
90th Percentile £102,500 £95,000 £100,000
UK median annual salary £57,500 £55,000 £61,500
% change year-on-year +4.55% -10.57% +2.50%

Service Delivery
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing Service Delivery as a proportion of all IT jobs advertised.

Service Delivery trend for jobs with Hybrid/Remote/WFH options

Service Delivery
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Service Delivery.

Service Delivery salary trend for jobs with a WFH option

Service Delivery
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Service Delivery over the 6 months to 1 May 2025.

Service Delivery salary histogram for jobs with a WFH option

Service Delivery
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (4.86%) SharePoint
2 6 (1.71%) Microsoft Exchange
2 6 (1.71%) nginx
3 5 (1.43%) NetWeaver
3 5 (1.43%) Tomcat
4 4 (1.14%) CMS
4 4 (1.14%) Headless CMS
5 1 (0.29%) Umbraco
5 1 (0.29%) WordPress
Applications
1 26 (7.43%) Microsoft Office
2 15 (4.29%) Microsoft Excel
3 7 (2.00%) Microsoft PowerPoint
4 5 (1.43%) Spreadsheet
4 5 (1.43%) Stata
5 4 (1.14%) Microsoft Project
6 1 (0.29%) Camtasia
Business Applications
1 7 (2.00%) Dynamics CRM
1 7 (2.00%) Salesforce CRM
2 5 (1.43%) Oracle Subledger Accounting
2 5 (1.43%) Shopify
3 3 (0.86%) Dynamics NAV
4 1 (0.29%) CiviCRM
4 1 (0.29%) Dynamics GP
4 1 (0.29%) Elite 3E
4 1 (0.29%) Infor M3
4 1 (0.29%) Orchard Housing
4 1 (0.29%) Remedy ITSM
4 1 (0.29%) SAP S/4HANA
Cloud Services
1 108 (30.86%) Azure
2 59 (16.86%) Microsoft 365
3 50 (14.29%) Power Platform
4 45 (12.86%) AWS
5 34 (9.71%) Dynamics 365
6 27 (7.71%) Entra ID
7 19 (5.43%) Azure DevOps
8 18 (5.14%) PowerApps
9 17 (4.86%) SaaS
10 14 (4.00%) Azure Monitor
11 12 (3.43%) Azure Logic Apps
12 9 (2.57%) Power Automate
13 8 (2.29%) IaaS
14 7 (2.00%) Azure Data Factory
14 7 (2.00%) Azure Sentinel
14 7 (2.00%) Microsoft Copilot
14 7 (2.00%) PaaS
15 6 (1.71%) Amazon CloudWatch
15 6 (1.71%) AWS CloudTrail
15 6 (1.71%) GCP
Communications & Networking
1 20 (5.71%) Firewall
2 18 (5.14%) Wireless
3 15 (4.29%) WAN
4 14 (4.00%) LAN
4 14 (4.00%) Network Security
5 10 (2.86%) DNS
5 10 (2.86%) Internet
5 10 (2.86%) WLAN
6 9 (2.57%) TCP/IP
6 9 (2.57%) Wi-Fi
7 7 (2.00%) DHCP
7 7 (2.00%) VPN
8 6 (1.71%) Broadband
9 4 (1.14%) Cisco ASA
9 4 (1.14%) Cisco Firepower
9 4 (1.14%) Cisco Nexus
9 4 (1.14%) VSAN
10 3 (0.86%) Intrusion Detection
10 3 (0.86%) VLAN
11 2 (0.57%) Wireless Security
Database & Business Intelligence
1 24 (6.86%) SQL Server
2 16 (4.57%) Power BI
3 14 (4.00%) SQL Server Integration Services
4 10 (2.86%) SQL Server Reporting Services
5 9 (2.57%) DB2
5 9 (2.57%) Relational Database
6 8 (2.29%) Data Lake
7 6 (1.71%) Amazon RDS
7 6 (1.71%) Data Warehouse
7 6 (1.71%) MariaDB
8 5 (1.43%) BusinessObjects
8 5 (1.43%) Microsoft Analysis Services
8 5 (1.43%) SAP BW
8 5 (1.43%) SAP Data Services
8 5 (1.43%) SAP HANA
8 5 (1.43%) SQL Server Analysis Services
9 4 (1.14%) Tableau
10 2 (0.57%) Data Mining
10 2 (0.57%) Elasticsearch
10 2 (0.57%) PostgreSQL
Development Applications
1 15 (4.29%) JIRA
2 10 (2.86%) Visual Studio
3 5 (1.43%) Oracle Forms
3 5 (1.43%) SQL Server Management Studio (SSMS)
4 2 (0.57%) GitLab
4 2 (0.57%) Jenkins
General
1 159 (45.43%) Social Skills
2 63 (18.00%) Finance
3 44 (12.57%) Public Sector
4 38 (10.86%) Analytical Skills
5 34 (9.71%) Inclusion and Diversity
6 30 (8.57%) Retail
7 14 (4.00%) Legal
8 12 (3.43%) Law
8 12 (3.43%) Marketing
8 12 (3.43%) Tech for Good
9 10 (2.86%) Banking
9 10 (2.86%) Organisational Skills
9 10 (2.86%) Pharmaceutical
10 8 (2.29%) Presentation Skills
10 8 (2.29%) Telecoms
11 5 (1.43%) Back Office
11 5 (1.43%) General Ledger
11 5 (1.43%) Manufacturing
12 4 (1.14%) Advertising
12 4 (1.14%) Games
Job Titles
1 43 (12.29%) Analyst
2 42 (12.00%) Service Manager
3 35 (10.00%) Senior
4 34 (9.71%) Lead
5 32 (9.14%) IT Manager
6 30 (8.57%) Consultant
7 29 (8.29%) Delivery Manager
7 29 (8.29%) IT Support
8 26 (7.43%) Service Delivery Manager
9 22 (6.29%) Support Analyst
10 18 (5.14%) Applications Manager
11 17 (4.86%) Development Manager
12 15 (4.29%) Application Development Manager
12 15 (4.29%) Applications Development Manager
12 15 (4.29%) Infrastructure Engineer
13 13 (3.71%) 1st Line Support
13 13 (3.71%) IT Services Manager
14 12 (3.43%) IT Analyst
14 12 (3.43%) Support Engineer
15 11 (3.14%) Support Manager
Libraries, Frameworks & Software Standards
1 31 (8.86%) .NET
2 14 (4.00%) Web Services
3 12 (3.43%) .NET Framework
4 9 (2.57%) ASP.NET
5 7 (2.00%) React
6 5 (1.43%) HTML
7 4 (1.14%) CSS
7 4 (1.14%) Django
7 4 (1.14%) Express.js
7 4 (1.14%) Flask
7 4 (1.14%) MACH
7 4 (1.14%) Next.js
7 4 (1.14%) Node.js
7 4 (1.14%) REST
7 4 (1.14%) SOAP
8 3 (0.86%) ASP.NET Web API
8 3 (0.86%) Entity Framework
8 3 (0.86%) Lambda Expressions
8 3 (0.86%) LINQ
8 3 (0.86%) RESTful
Miscellaneous
1 41 (11.71%) Management Information System
2 21 (6.00%) Self-Motivation
3 15 (4.29%) Onboarding
4 11 (3.14%) CMDB
4 11 (3.14%) Driving Licence
4 11 (3.14%) NHS
5 10 (2.86%) Public Cloud
6 8 (2.29%) Distributed Architecture
6 8 (2.29%) EPoS
7 7 (2.00%) Enterprise Software
8 6 (1.71%) Virtual Team
9 5 (1.43%) Microsoft Licensing
9 5 (1.43%) Product Ownership
10 4 (1.14%) Data Centre
10 4 (1.14%) Hackathon
10 4 (1.14%) Life Science
10 4 (1.14%) Mobile Games
10 4 (1.14%) Security Posture
10 4 (1.14%) Tandem
11 3 (0.86%) Hedge funds
Operating Systems
1 57 (16.29%) Windows
2 18 (5.14%) Linux
3 15 (4.29%) Windows Server
4 12 (3.43%) Apple iOS
4 12 (3.43%) Mac OS
4 12 (3.43%) Windows 10
5 8 (2.29%) AIX
6 7 (2.00%) Unix
7 5 (1.43%) Red Hat Enterprise Linux
8 3 (0.86%) Solaris
8 3 (0.86%) VMS
9 2 (0.57%) Android
Processes & Methodologies
1 107 (30.57%) ITIL
2 82 (23.43%) Problem-Solving
3 76 (21.71%) Service Management
4 75 (21.43%) Continuous Improvement
5 72 (20.57%) Customer Service
6 61 (17.43%) Change Management
7 60 (17.14%) Mentoring
8 56 (16.00%) ITSM
9 52 (14.86%) DevOps
10 51 (14.57%) Agile
10 51 (14.57%) Project Management
11 44 (12.57%) Coaching
12 41 (11.71%) Project Delivery
13 40 (11.43%) CRM
14 38 (10.86%) Problem Management
15 34 (9.71%) Line Management
15 34 (9.71%) Roadmaps
15 34 (9.71%) Stakeholder Management
16 33 (9.43%) Business Intelligence
16 33 (9.43%) Risk Management
Programming Languages
1 31 (8.86%) SQL
2 22 (6.29%) C#
3 12 (3.43%) T-SQL
4 10 (2.86%) Python
5 9 (2.57%) PL/SQL
5 9 (2.57%) VB.NET
6 8 (2.29%) JavaScript
6 8 (2.29%) PowerShell
7 7 (2.00%) Java
8 6 (1.71%) R
9 5 (1.43%) C
10 1 (0.29%) Bicep
Qualifications
1 72 (20.57%) Degree
2 16 (4.57%) ITIL Certification
2 16 (4.57%) Security Cleared
3 11 (3.14%) SC Cleared
4 10 (2.86%) Cisco Certification
5 9 (2.57%) CISSP
5 9 (2.57%) DBS Check
6 8 (2.29%) Azure Certification
6 8 (2.29%) Computer Science Degree
7 7 (2.00%) Microsoft Certification
8 6 (1.71%) CCNA
8 6 (1.71%) CCNP
9 5 (1.43%) BPSS Clearance
10 4 (1.14%) AWS Certified DevOps Engineer
10 4 (1.14%) CCSE
10 4 (1.14%) CCSM
10 4 (1.14%) ITIL Foundation Certificate
10 4 (1.14%) Master's Degree
10 4 (1.14%) PMI Certification
10 4 (1.14%) PMP
Quality Assurance & Compliance
1 21 (6.00%) QA
2 14 (4.00%) Accessibility
2 14 (4.00%) SLA
3 8 (2.29%) GDPR
3 8 (2.29%) ISO/IEC 27001
4 7 (2.00%) PMO
5 5 (1.43%) ISO 9001
6 4 (1.14%) NIST
7 3 (0.86%) Cyber Essentials
8 2 (0.57%) COBIT
8 2 (0.57%) Cyber Essentials PLUS
8 2 (0.57%) Data Quality
9 1 (0.29%) GRC
9 1 (0.29%) ISO 13485
9 1 (0.29%) ISO 14001
System Software
1 41 (11.71%) Active Directory
2 9 (2.57%) VMware Infrastructure
3 4 (1.14%) VMware ESXi
4 2 (0.57%) Virtual Servers
5 1 (0.29%) BitLocker
5 1 (0.29%) Hyper-V
5 1 (0.29%) XenApp
Systems Management
1 26 (7.43%) Microsoft Intune
2 8 (2.29%) SCCM
3 6 (1.71%) Terraform
4 5 (1.43%) Tivoli Storage Manager
5 3 (0.86%) Jamf Pro
5 3 (0.86%) Kubernetes
5 3 (0.86%) Puppet
6 2 (0.57%) Ansible
6 2 (0.57%) Grafana
6 2 (0.57%) Prometheus
7 1 (0.29%) Active Directory Federation Services
7 1 (0.29%) Autotask
7 1 (0.29%) FortiGate
7 1 (0.29%) Progress Chef
7 1 (0.29%) Single Sign-On
7 1 (0.29%) Systems Management Server (SMS)
7 1 (0.29%) WSUS
Vendors
1 111 (31.71%) Microsoft
2 34 (9.71%) ServiceNow
3 18 (5.14%) Cisco
4 11 (3.14%) VMware
5 10 (2.86%) Apple
6 9 (2.57%) Salesforce
6 9 (2.57%) SolarWinds
7 7 (2.00%) IBM
7 7 (2.00%) Oracle
7 7 (2.00%) Palo Alto
7 7 (2.00%) SAP
8 6 (1.71%) Fortinet
8 6 (1.71%) Google
8 6 (1.71%) Meraki
9 5 (1.43%) CheckPoint
10 3 (0.86%) CrowdStrike
10 3 (0.86%) Darktrace
11 2 (0.57%) Logi
11 2 (0.57%) Logi Analytics
11 2 (0.57%) New Relic