Hybrid/Remote Service Delivery Job Trends

Service Delivery
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring Service Delivery skills. It covers permanent job vacancies from the 6 months leading up to 13 August 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Aug 2026
Same period 2025 Same period 2024
Rank 84 150 142
Rank change year-on-year +66 -8 -7
Permanent jobs citing Service Delivery 686 368 573
As % of all permanent jobs with remote/hybrid work options 3.02% 2.21% 2.30%
As % of the Processes & Methodologies category 3.65% 2.38% 2.62%
Number of salaries quoted 484 258 429
10th Percentile £31,650 £29,750 £35,924
25th Percentile £40,000 £38,901 £40,855
Median annual salary (50th Percentile) £50,001 £56,745 £52,709
Median % change year-on-year -11.89% +7.66% -4.17%
75th Percentile £67,500 £68,750 £64,485
90th Percentile £88,375 £85,000 £83,750
UK median annual salary £47,500 £53,500 £49,000
% change year-on-year -11.21% +9.18% -10.91%

All Process & Methodology Skills
Work from Home

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 18,782 15,445 21,829
As % of all permanent jobs with a WFH option 82.64% 92.96% 87.71%
Number of salaries quoted 13,537 8,945 15,559
10th Percentile £35,000 £29,750 £35,000
25th Percentile £44,972 £40,750 £43,750
Median annual salary (50th Percentile) £60,000 £57,500 £60,000
Median % change year-on-year +4.35% -4.17% -4.00%
75th Percentile £80,000 £77,500 £77,750
90th Percentile £100,000 £100,000 £97,500
UK median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.84%

Service Delivery
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing Service Delivery and offering remote or hybrid work options relative to all permanent IT jobs advertised.

Service Delivery job vacancy trend for remote/hybrid jobs

Service Delivery
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing Service Delivery.

Salary distribution trend for jobs with remote/hybrid work options citing Service Delivery

Service Delivery
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing Service Delivery over the 6 months to 13 August 2026.

Service Delivery salary histogram for jobs with remote/hybrid work options

Service Delivery
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 38 (5.54%) SharePoint
2 28 (4.08%) Microsoft Exchange
3 4 (0.58%) Confluence
4 1 (0.15%) Apache
4 1 (0.15%) ArcGIS
4 1 (0.15%) CMS
4 1 (0.15%) Oracle Workflow
Applications
1 32 (4.66%) Microsoft Excel
2 29 (4.23%) Microsoft Office
3 14 (2.04%) Microsoft Project
4 5 (0.73%) Microsoft PowerPoint
5 2 (0.29%) InDesign
5 2 (0.29%) MS Visio
6 1 (0.15%) Spreadsheet
Business Applications
1 31 (4.52%) Dynamics CRM
2 27 (3.94%) Dynamics GP
3 6 (0.87%) SAP Payroll
4 5 (0.73%) SAP Business One
4 5 (0.73%) SAP S/4HANA
5 4 (0.58%) Academy Housing
5 4 (0.58%) SAP HR
6 3 (0.44%) Oracle EBS
7 2 (0.29%) Carpe Diem
7 2 (0.29%) Elite 3E
7 2 (0.29%) SAP HCM
7 2 (0.29%) Workday HCM
8 1 (0.15%) NEC Housing
8 1 (0.15%) Oracle Assets
8 1 (0.15%) Oracle iProcurement
8 1 (0.15%) Oracle Procure-to-Pay
8 1 (0.15%) Sage 200
8 1 (0.15%) SAP FSCM
8 1 (0.15%) SAP SRM
8 1 (0.15%) SystmOne
Cloud Services
1 137 (19.97%) Azure
2 121 (17.64%) Microsoft 365
3 58 (8.45%) Entra ID
4 48 (7.00%) SaaS
5 38 (5.54%) Power Platform
6 27 (3.94%) AWS
7 15 (2.19%) Microsoft Purview
8 11 (1.60%) Power Automate
9 10 (1.46%) Microsoft Copilot
10 9 (1.31%) OneDrive
11 8 (1.17%) PaaS
12 7 (1.02%) AWS CloudFormation
13 6 (0.87%) IaaS
14 4 (0.58%) Azure Sentinel
14 4 (0.58%) Azure Service Bus
14 4 (0.58%) Dynamics 365
14 4 (0.58%) Miro
14 4 (0.58%) PowerApps
14 4 (0.58%) Smartsheet
15 3 (0.44%) Figma
Communications & Networking
1 26 (3.79%) DNS
2 24 (3.50%) DHCP
3 18 (2.62%) Firewall
3 18 (2.62%) LAN
3 18 (2.62%) WAN
4 17 (2.48%) VPN
5 12 (1.75%) TCP/IP
6 6 (0.87%) VoIP
6 6 (0.87%) Wi-Fi
7 5 (0.73%) VLAN
8 3 (0.44%) BGP
8 3 (0.44%) Internet
8 3 (0.44%) Network Security
8 3 (0.44%) OSPF
8 3 (0.44%) Software-Defined Networking
9 2 (0.29%) SD-WAN
9 2 (0.29%) SSL
9 2 (0.29%) Wireless
9 2 (0.29%) WLAN
10 1 (0.15%) WPA
Database & Business Intelligence
1 32 (4.66%) Power BI
2 9 (1.31%) Tableau
3 6 (0.87%) PostgreSQL
4 5 (0.73%) Relational Database
4 5 (0.73%) SQL Server
5 3 (0.44%) NoSQL
6 2 (0.29%) Azure SQL Database
6 2 (0.29%) SAP HANA
6 2 (0.29%) SQL Server Integration Services
7 1 (0.15%) Geospatial Data
7 1 (0.15%) GIS
7 1 (0.15%) MySQL
7 1 (0.15%) Oracle BI Publisher
7 1 (0.15%) Oracle Reports
7 1 (0.15%) Spatial Data
7 1 (0.15%) SQL Server Reporting Services
7 1 (0.15%) Star Schema
Development Applications
1 29 (4.23%) JIRA
2 5 (0.73%) VersionOne
General
1 302 (44.02%) Social Skills
2 149 (21.72%) Analytical Skills
3 115 (16.76%) Finance
4 75 (10.93%) Organisational Skills
5 68 (9.91%) Legal
6 67 (9.77%) Retail
7 63 (9.18%) Public Sector
8 58 (8.45%) Influencing Skills
9 43 (6.27%) Marketing
10 42 (6.12%) Inclusion and Diversity
11 36 (5.25%) Law
12 24 (3.50%) Banking
13 16 (2.33%) Presentation Skills
14 14 (2.04%) Local Government
15 10 (1.46%) Advertising
15 10 (1.46%) Police
15 10 (1.46%) Telecoms
16 9 (1.31%) Manufacturing
17 7 (1.02%) Back Office
18 6 (0.87%) Legal Technology
Job Titles
1 121 (17.64%) Service Manager
2 112 (16.33%) IT Manager
3 85 (12.39%) Delivery Manager
4 82 (11.95%) Service Delivery Manager
5 59 (8.60%) Lead
6 55 (8.02%) Analyst
7 46 (6.71%) IT Support
7 46 (6.71%) Senior
8 44 (6.41%) IT Services Manager
9 29 (4.23%) Support Manager
10 27 (3.94%) Marketing Manager
10 27 (3.94%) Operations Manager
10 27 (3.94%) Service Analyst
10 27 (3.94%) Technology Manager
11 26 (3.79%) Support Engineer
12 25 (3.64%) Consultant
13 24 (3.50%) Account Manager
13 24 (3.50%) Architect
14 23 (3.35%) IT Services Delivery Manager
15 22 (3.21%) Applications Support
Libraries, Frameworks & Software Standards
1 6 (0.87%) ARM Templates
1 6 (0.87%) REST
2 4 (0.58%) Node.js
2 4 (0.58%) React
2 4 (0.58%) Spring
3 3 (0.44%) EDI
3 3 (0.44%) HTML
3 3 (0.44%) Kafka
3 3 (0.44%) LDAP
3 3 (0.44%) OAuth
3 3 (0.44%) Spring Boot
3 3 (0.44%) Web Services
4 2 (0.29%) CSS
4 2 (0.29%) JDBC
4 2 (0.29%) Lightning Web Components
4 2 (0.29%) OpenID
4 2 (0.29%) Oracle Fusion
4 2 (0.29%) SAML
5 1 (0.15%) Ajax
5 1 (0.15%) Microsoft Graph
Miscellaneous
1 67 (9.77%) Onboarding
2 38 (5.54%) Management Information System
3 32 (4.66%) Blog
4 31 (4.52%) Virtual Team
5 30 (4.37%) Self-Motivation
6 27 (3.94%) Driving Licence
6 27 (3.94%) Marketing Technology
7 21 (3.06%) Cloud Native
8 13 (1.90%) NHS
9 12 (1.75%) Enterprise Software
10 10 (1.46%) Analytical Mindset
11 8 (1.17%) Housing Association
12 7 (1.02%) Data Protection Act
12 7 (1.02%) Freedom of Information
12 7 (1.02%) Freedom of Information Act
13 5 (0.73%) FMCG
13 5 (0.73%) iPhone
14 4 (0.58%) Hybrid Cloud
14 4 (0.58%) Renewable Energy
15 3 (0.44%) Data Centre
Operating Systems
1 56 (8.16%) Windows
2 28 (4.08%) Windows Server
3 12 (1.75%) Mac OS
4 6 (0.87%) Android
4 6 (0.87%) Windows 10
5 3 (0.44%) Unix
6 2 (0.29%) Linux
7 1 (0.15%) CentOS
7 1 (0.15%) Solaris
7 1 (0.15%) Ubuntu
7 1 (0.15%) Windows Server 2016
7 1 (0.15%) Windows Server 2019
Processes & Methodologies
1 244 (35.57%) Continuous Improvement
2 191 (27.84%) Problem-Solving
3 184 (26.82%) ITIL
4 157 (22.89%) Stakeholder Management
5 130 (18.95%) Service Management
6 128 (18.66%) Cybersecurity
7 102 (14.87%) AI
8 98 (14.29%) Project Management
9 95 (13.85%) ITSM
10 92 (13.41%) Decision-Making
11 82 (11.95%) Customer Service
12 80 (11.66%) Change Management
13 78 (11.37%) Agile
14 76 (11.08%) Analytics
15 71 (10.35%) CRM
15 71 (10.35%) Customer Experience
16 70 (10.20%) Mentoring
17 68 (9.91%) Stakeholder Engagement
18 67 (9.77%) Disaster Recovery
19 65 (9.48%) Project Delivery
Programming Languages
1 22 (3.21%) Python
1 22 (3.21%) SQL
2 18 (2.62%) PowerShell
3 16 (2.33%) JavaScript
4 6 (0.87%) Bicep
5 5 (0.73%) TypeScript
6 4 (0.58%) Java
6 4 (0.58%) Ruby
7 3 (0.44%) Bash
7 3 (0.44%) Go
8 2 (0.29%) ABAP
8 2 (0.29%) Apex Code
8 2 (0.29%) SOQL
8 2 (0.29%) SOSL
8 2 (0.29%) T-SQL
9 1 (0.15%) PL/SQL
9 1 (0.15%) Shell Script
9 1 (0.15%) VB
Qualifications
1 60 (8.75%) Security Cleared
2 59 (8.60%) Degree
3 47 (6.85%) SC Cleared
4 29 (4.23%) DBS Check
5 28 (4.08%) Azure Certification
6 16 (2.33%) ITIL Certification
7 15 (2.19%) CISSP
7 15 (2.19%) Computer Science Degree
8 11 (1.60%) Cisco Certification
8 11 (1.60%) Microsoft Certification
9 10 (1.46%) CISM
10 8 (1.17%) AWS Certification
10 8 (1.17%) CISA
11 7 (1.02%) CRISC
11 7 (1.02%) DV Cleared
11 7 (1.02%) ISACA
12 6 (0.87%) IRCA
13 5 (0.73%) (ISC)2 CCSP
13 5 (0.73%) BPSS Clearance
13 5 (0.73%) CCNP
Quality Assurance & Compliance
1 52 (7.58%) SLA
2 40 (5.83%) ISO/IEC 27001
3 35 (5.10%) GDPR
4 32 (4.66%) Cyber Essentials
5 26 (3.79%) ISO 9001
6 25 (3.64%) Accessibility
7 17 (2.48%) NIST
8 16 (2.33%) PCI DSS
9 15 (2.19%) Data Quality
10 14 (2.04%) QA
11 9 (1.31%) Cyber Essentials PLUS
12 8 (1.17%) COBIT
12 8 (1.17%) ISO 22301
12 8 (1.17%) ISO/IEC 20000
12 8 (1.17%) PMO
13 7 (1.02%) SOC 1
13 7 (1.02%) SOC 2
14 4 (0.58%) GRC
15 2 (0.29%) HMG Security Policy Framework
15 2 (0.29%) NCSC
System Software
1 62 (9.04%) Active Directory
2 34 (4.96%) Hyper-V
3 17 (2.48%) VMware Infrastructure
4 9 (1.31%) Docker
5 6 (0.87%) Virtual Desktop
6 5 (0.73%) ClearTrust
7 4 (0.58%) Firmware
8 3 (0.44%) VMware NSX
9 1 (0.15%) KVM
9 1 (0.15%) Virtual Machines
9 1 (0.15%) VMware ESXi
Systems Management
1 46 (6.71%) Microsoft Intune
2 11 (1.60%) Terraform
3 10 (1.46%) Kubernetes
4 5 (0.73%) Single Sign-On
5 3 (0.44%) FortiGate
6 1 (0.15%) Ansible
6 1 (0.15%) Autotask
6 1 (0.15%) Puppet
6 1 (0.15%) SCCM
Vendors
1 214 (31.20%) Microsoft
2 39 (5.69%) ServiceNow
3 24 (3.50%) SAP
4 21 (3.06%) VMware
5 16 (2.33%) Cisco
6 11 (1.60%) HubSpot
7 7 (1.02%) Meraki
7 7 (1.02%) Salesforce
7 7 (1.02%) Workday
8 5 (0.73%) ESET
8 5 (0.73%) Oracle
9 4 (0.58%) ConnectWise
10 3 (0.44%) Facebook
10 3 (0.44%) Forcepoint
10 3 (0.44%) Freshdesk
10 3 (0.44%) Instagram
10 3 (0.44%) Juniper
10 3 (0.44%) Palo Alto
10 3 (0.44%) SonicWALL
11 2 (0.29%) SolarWinds