ITSM Jobs with Work from Home Options

IT Service Management (ITSM)
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 16 June 2024, comparing them to the same period in the previous two years.

6 months to
16 Jun 2024
Same period 2023 Same period 2022
Rank 208 222 390
Rank change year-on-year +14 +168 -44
Permanent jobs citing ITSM 558 579 678
As % of all permanent jobs with a WFH option 1.57% 1.54% 0.90%
As % of the Processes & Methodologies category 1.75% 1.61% 0.92%
Number of salaries quoted 412 459 571
10th Percentile £31,250 £30,000 £28,000
25th Percentile £42,500 £40,778 £38,750
Median annual salary (50th Percentile) £58,700 £55,000 £55,000
Median % change year-on-year +6.73% - -4.35%
75th Percentile £76,250 £70,750 £67,500
90th Percentile £95,000 £88,750 £82,500
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

All Process and Methodology Skills
Work from Home

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 31,847 35,988 73,511
As % of all permanent jobs with a WFH option 89.59% 96.02% 97.15%
Number of salaries quoted 23,766 25,695 42,040
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £46,250
Median annual salary (50th Percentile) £57,500 £63,000 £60,000
Median % change year-on-year -8.73% +5.00% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,899 £60,000
% change year-on-year -9.69% +1.50% +9.09%

ITSM
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing ITSM as a proportion of all IT jobs advertised.

ITSM trend for jobs with a WFH option

ITSM
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing ITSM.

ITSM salary trend for jobs with a WFH option

ITSM
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing ITSM over the 6 months to 16 June 2024.

ITSM salary histogram for jobs with a WFH option

ITSM
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (4.84%) Microsoft Exchange
2 22 (3.94%) SAS
3 21 (3.76%) SharePoint
4 14 (2.51%) Confluence
5 11 (1.97%) CMS
6 2 (0.36%) IIS
Applications
1 43 (7.71%) Microsoft Office
2 13 (2.33%) Microsoft Excel
3 5 (0.90%) Microsoft PowerPoint
Business Applications
1 54 (9.68%) Remedy ITSM
2 14 (2.51%) Dynamics CRM
3 10 (1.79%) PlanetPress Connect
4 5 (0.90%) Elite 3E
4 5 (0.90%) Oracle EBS
5 4 (0.72%) NEC Housing
5 4 (0.72%) SAP ERP
6 2 (0.36%) Carpe Diem
6 2 (0.36%) Sparx Enterprise Architect
7 1 (0.18%) Salesforce CRM
7 1 (0.18%) SAP Oil and Gas
Cloud Services
1 88 (15.77%) Microsoft 365
2 66 (11.83%) Azure
3 31 (5.56%) Entra ID
4 17 (3.05%) SaaS
5 15 (2.69%) AWS
6 14 (2.51%) Power Platform
7 13 (2.33%) Azure Monitor
8 12 (2.15%) Dynamics 365
8 12 (2.15%) Microsoft Copilot
9 11 (1.97%) Azure Storage
9 11 (1.97%) PaaS
10 10 (1.79%) WhatsApp
11 9 (1.61%) IaaS
11 9 (1.61%) OneDrive
12 8 (1.43%) GitHub
13 5 (0.90%) Nutanix
13 5 (0.90%) OpenShift
14 4 (0.72%) GitHub Actions
14 4 (0.72%) Power Automate
15 3 (0.54%) PowerApps
Communications & Networking
1 32 (5.73%) Firewall
2 26 (4.66%) TCP/IP
3 20 (3.58%) VPN
4 17 (3.05%) DNS
5 13 (2.33%) DHCP
5 13 (2.33%) WAN
6 11 (1.97%) LAN
6 11 (1.97%) Network Security
7 9 (1.61%) Wireless
8 8 (1.43%) Remote Desktop
9 7 (1.25%) VoIP
9 7 (1.25%) Wi-Fi
10 6 (1.08%) IPsec
10 6 (1.08%) Spanning Tree
10 6 (1.08%) WLAN
11 5 (0.90%) SD-WAN
12 4 (0.72%) SAN
12 4 (0.72%) SSL
13 3 (0.54%) Skype
13 3 (0.54%) VLAN
Database & Business Intelligence
1 24 (4.30%) SQL Server
2 11 (1.97%) Data Warehouse
2 11 (1.97%) Power BI
3 6 (1.08%) SQL Server Reporting Services
4 5 (0.90%) MySQL
5 4 (0.72%) Redis
5 4 (0.72%) SQL Server Integration Services
6 2 (0.36%) BusinessObjects
7 1 (0.18%) Azure SQL Database
7 1 (0.18%) Geospatial Data
7 1 (0.18%) Oracle Reports
7 1 (0.18%) PowerPivot
7 1 (0.18%) QlikView
Development Applications
1 47 (8.42%) JIRA
2 10 (1.79%) SQL Server Management Studio (SSMS)
3 5 (0.90%) GitLab
4 4 (0.72%) AdminStudio
4 4 (0.72%) InstallShield
4 4 (0.72%) MSI
4 4 (0.72%) Postman
5 2 (0.36%) Git
General
1 204 (36.56%) Social Skills
2 98 (17.56%) Finance
3 75 (13.44%) Public Sector
4 59 (10.57%) Analytical Skills
5 44 (7.89%) Inclusion and Diversity
6 35 (6.27%) Law
7 26 (4.66%) Banking
7 26 (4.66%) Presentation Skills
8 23 (4.12%) Legal
9 18 (3.23%) Influencing Skills
10 10 (1.79%) Organisational Skills
11 7 (1.25%) Aerospace
11 7 (1.25%) Documentation Skills
11 7 (1.25%) Marketing
12 6 (1.08%) Local Government
13 5 (0.90%) Advertising
13 5 (0.90%) Financial Institution
14 4 (0.72%) Front Office
14 4 (0.72%) Police
14 4 (0.72%) Publishing
Job Titles
1 97 (17.38%) Architect
2 88 (15.77%) Service Manager
3 80 (14.34%) IT Manager
4 66 (11.83%) Analyst
5 61 (10.93%) Senior
5 61 (10.93%) ServiceNow Architect
6 57 (10.22%) IT Services Manager
7 45 (8.06%) Developer
8 41 (7.35%) ServiceNow Developer
9 39 (6.99%) Lead
10 33 (5.91%) ITSM Architect
10 33 (5.91%) Support Analyst
11 32 (5.73%) Service Architect
12 27 (4.84%) Consultant
13 26 (4.66%) IT Support
14 23 (4.12%) Senior IT Manager
14 23 (4.12%) Senior Manager
14 23 (4.12%) Senior Service Manager
15 22 (3.94%) Delivery Manager
15 22 (3.94%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 32 (5.73%) CSS
1 32 (5.73%) HTML
2 29 (5.20%) AngularJS
3 27 (4.84%) Web Services
4 24 (4.30%) Twitter Bootstrap
5 8 (1.43%) SOAP
6 6 (1.08%) Ajax
7 5 (0.90%) XML
8 4 (0.72%) FIX Protocol
8 4 (0.72%) LDAP
8 4 (0.72%) Node.js
8 4 (0.72%) REST
8 4 (0.72%) WebdriverIO
9 3 (0.54%) .NET
9 3 (0.54%) EDI
9 3 (0.54%) Middleware
10 2 (0.36%) .NET Framework
10 2 (0.36%) ASP.NET
10 2 (0.36%) Entity Framework
10 2 (0.36%) jQuery
Miscellaneous
1 59 (10.57%) CMDB
2 29 (5.20%) Product Ownership
3 24 (4.30%) Legacy Systems
4 20 (3.58%) Management Information System
4 20 (3.58%) Onboarding
4 20 (3.58%) Self-Motivation
5 18 (3.23%) Public Cloud
6 14 (2.51%) Data Centre
7 13 (2.33%) Linux Command Line
8 10 (1.79%) Digital Signage
9 8 (1.43%) Enterprise Software
10 5 (0.90%) EMC VNX
11 4 (0.72%) Cloud Native
11 4 (0.72%) Equities
11 4 (0.72%) Foreign Exchange (FX)
11 4 (0.72%) Shadow IT
11 4 (0.72%) Video Conferencing
12 3 (0.54%) Clustering
12 3 (0.54%) Hybrid Cloud
12 3 (0.54%) Private Cloud
Operating Systems
1 89 (15.95%) Windows
2 29 (5.20%) Windows Server
3 23 (4.12%) Linux
4 16 (2.87%) Apple iOS
5 15 (2.69%) Windows 10
6 7 (1.25%) Mac OS
6 7 (1.25%) Windows Server 2016
6 7 (1.25%) Windows Server 2019
7 4 (0.72%) Windows 7
8 3 (0.54%) Red Hat Enterprise Linux
8 3 (0.54%) Windows Server 2012
9 2 (0.36%) Android
9 2 (0.36%) Unix
9 2 (0.36%) Windows Vista
10 1 (0.18%) VMS
Processes & Methodologies
1 355 (63.62%) Service Management
2 307 (55.02%) ITIL
3 142 (25.45%) Service Delivery
4 98 (17.56%) Customer Service
5 90 (16.13%) Problem-Solving
6 87 (15.59%) Project Management
7 86 (15.41%) Actionable Insight
8 84 (15.05%) Continuous Improvement
9 82 (14.70%) Change Management
10 75 (13.44%) Incident Management
10 75 (13.44%) Mentoring
11 74 (13.26%) Agile
12 71 (12.72%) Problem Management
13 67 (12.01%) Service Catalogue
14 63 (11.29%) Stakeholder Management
15 53 (9.50%) Coaching
16 47 (8.42%) TOGAF
17 46 (8.24%) Roadmaps
18 45 (8.06%) Presales
19 42 (7.53%) User Experience
Programming Languages
1 33 (5.91%) JavaScript
2 27 (4.84%) PowerShell
3 14 (2.51%) Bash
3 14 (2.51%) SQL
4 7 (1.25%) Python
5 6 (1.08%) C#
5 6 (1.08%) Java
6 4 (0.72%) T-SQL
6 4 (0.72%) VB
7 2 (0.36%) C
Qualifications
1 142 (25.45%) Security Cleared
2 110 (19.71%) SC Cleared
3 67 (12.01%) Degree
4 47 (8.42%) ITIL Certification
5 22 (3.94%) DV Cleared
6 19 (3.41%) Microsoft Certification
7 14 (2.51%) PMI Certification
7 14 (2.51%) PMP
8 12 (2.15%) APMG
8 12 (2.15%) BPSS Clearance
9 11 (1.97%) Azure Certification
10 10 (1.79%) Master's Degree
11 8 (1.43%) A+ Certification
12 6 (1.08%) Computer Science Degree
12 6 (1.08%) DBS Check
12 6 (1.08%) ITIL Foundation Certificate
12 6 (1.08%) MCDST
13 5 (0.90%) MCSE
14 4 (0.72%) Cisco Certification
15 3 (0.54%) CCNA
Quality Assurance & Compliance
1 33 (5.91%) COBIT
2 28 (5.02%) SLA
3 26 (4.66%) QA
4 9 (1.61%) NCSC
4 9 (1.61%) NIST
5 8 (1.43%) Accessibility
5 8 (1.43%) Cyber Essentials
5 8 (1.43%) ISO/IEC 27001
6 4 (0.72%) ISO 22301
7 3 (0.54%) Data Quality
7 3 (0.54%) GRC
8 2 (0.36%) GDPR
9 1 (0.18%) ISO/IEC 20000
9 1 (0.18%) PMO
System Software
1 78 (13.98%) Active Directory
2 21 (3.76%) VMware Infrastructure
3 11 (1.97%) IAG
4 10 (1.79%) Docker
5 9 (1.61%) Hyper-V
5 9 (1.61%) VMware ESXi
6 5 (0.90%) XenDesktop
7 4 (0.72%) Microsoft App-V
8 3 (0.54%) XenApp
9 2 (0.36%) Terminal Services
10 1 (0.18%) BitLocker
10 1 (0.18%) Virtual Desktop
10 1 (0.18%) Virtual Machines
10 1 (0.18%) Virtual Servers
Systems Management
1 38 (6.81%) SCCM
2 36 (6.45%) Microsoft Intune
3 32 (5.73%) OpenView
4 11 (1.97%) vCenter Server
5 10 (1.79%) SCOM
5 10 (1.79%) WSUS
6 8 (1.43%) Kubernetes
7 5 (0.90%) Ansible
7 5 (0.90%) EMC NetWorker
7 5 (0.90%) Nagios
7 5 (0.90%) Terraform
8 4 (0.72%) Grafana
8 4 (0.72%) HP UCMDB
8 4 (0.72%) Kibana
9 2 (0.36%) AirWatch
9 2 (0.36%) CASB
9 2 (0.36%) Failover Clustering
9 2 (0.36%) FortiGate
9 2 (0.36%) Single Sign-On
9 2 (0.36%) ZABBIX
Vendors
1 226 (40.50%) ServiceNow
2 137 (24.55%) Microsoft
3 54 (9.68%) Remedy
4 51 (9.14%) BMC
5 46 (8.24%) HP
6 34 (6.09%) VMware
7 21 (3.76%) Salesforce
8 16 (2.87%) SAP
9 14 (2.51%) Meraki
9 14 (2.51%) Splunk
10 12 (2.15%) Cisco
11 10 (1.79%) Citrix
11 10 (1.79%) Dynatrace
11 10 (1.79%) FNZ
11 10 (1.79%) iManage
11 10 (1.79%) Oracle
11 10 (1.79%) Riverbed
12 8 (1.43%) Red Hat
13 7 (1.25%) Apple
13 7 (1.25%) SolarWinds