IT Service Management (ITSM)
UK > Work from Home
The table below provides summary statistics for permanent remote or hybrid work requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 13 July 2025, comparing them to the same period in the previous two years.
| 6 months to 13 Jul 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 209 | 194 | 215 |
| Rank change year-on-year | -15 | +21 | +171 |
| Permanent jobs citing ITSM | 335 | 546 | 523 |
| As % of all permanent jobs with a WFH option | 1.59% | 1.66% | 1.50% |
| As % of the Processes & Methodologies category | 1.71% | 1.86% | 1.56% |
| Number of salaries quoted | 215 | 397 | 426 |
| 10th Percentile | £29,750 | £31,250 | £31,250 |
| 25th Percentile | £36,250 | £43,923 | £41,250 |
| Median annual salary (50th Percentile) | £53,688 | £60,000 | £57,500 |
| Median % change year-on-year | -10.52% | +4.35% | - |
| 75th Percentile | £75,000 | £78,750 | £78,215 |
| 90th Percentile | £100,000 | £95,000 | £93,125 |
| UK median annual salary | £45,000 | £52,500 | £54,631 |
| % change year-on-year | -14.29% | -3.90% | +9.26% |
All Process and Methodology Skills
Work from Home
ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 19,546 | 29,349 | 33,470 |
| As % of all permanent jobs with a WFH option | 92.89% | 89.13% | 95.96% |
| Number of salaries quoted | 10,384 | 21,557 | 24,615 |
| 10th Percentile | £25,313 | £33,750 | £37,500 |
| 25th Percentile | £39,000 | £42,500 | £47,500 |
| Median annual salary (50th Percentile) | £57,500 | £57,500 | £62,500 |
| Median % change year-on-year | - | -8.00% | +4.17% |
| 75th Percentile | £76,250 | £75,772 | £81,250 |
| 90th Percentile | £100,000 | £95,000 | £100,000 |
| UK median annual salary | £55,000 | £55,000 | £60,249 |
| % change year-on-year | - | -8.71% | +0.42% |
ITSM
Trend for Jobs with a WFH Option
Job vacancies with remote working options citing ITSM as a proportion of all IT jobs advertised.
ITSM
Salary Trend for Jobs with a WFH Option
3-month moving average salary quoted in job vacancies with remote working options citing ITSM.
ITSM
Salary Histogram for Jobs with a WFH Option
Salary distribution for jobs with remote working options citing ITSM over the 6 months to 13 July 2025.
ITSM
Co-occurring Skills and Capabilities with WFH Options by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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