Hybrid/Remote ITSM Job Trends
IT Service Management (ITSM)
UK > Work from Home
The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring ITSM skills. It covers permanent job vacancies from the 6 months leading up to 23 October 2026, with comparisons to the same periods in the previous two years.
| 6 months to 23 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 142 | 145 | 150 |
| Rank change year-on-year | +3 | +5 | +23 |
| Permanent jobs citing ITSM | 472 | 356 | 453 |
| As % of all permanent jobs with remote/hybrid work options | 1.85% | 2.18% | 2.24% |
| As % of the Processes & Methodologies category | 2.30% | 2.33% | 2.55% |
| Number of salaries quoted | 316 | 213 | 285 |
| 10th Percentile | £30,000 | £30,000 | £31,250 |
| 25th Percentile | £40,000 | £36,250 | £37,500 |
| Median annual salary (50th Percentile) | £55,000 | £55,000 | £60,000 |
| Median % change year-on-year | - | -8.33% | -4.00% |
| 75th Percentile | £82,500 | £77,500 | £76,250 |
| 90th Percentile | £110,000 | £95,400 | £96,250 |
| UK median annual salary | £50,000 | £49,000 | £52,500 |
| % change year-on-year | +2.04% | -6.67% | -4.55% |
All Process & Methodology Skills
Work from Home
ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.
| 6 months to 23 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent vacancies with a requirement for process or methodology skills | 20,561 | 15,276 | 17,782 |
| As % of all permanent jobs with a WFH option | 80.70% | 93.61% | 88.03% |
| Number of salaries quoted | 14,442 | 8,372 | 10,707 |
| 10th Percentile | £34,000 | £29,750 | £36,000 |
| 25th Percentile | £44,750 | £40,000 | £46,250 |
| Median annual salary (50th Percentile) | £60,000 | £57,500 | £62,500 |
| Median % change year-on-year | +4.35% | -8.00% | - |
| 75th Percentile | £80,000 | £77,500 | £81,250 |
| 90th Percentile | £100,000 | £100,000 | £102,500 |
| UK median annual salary | £60,000 | £55,000 | £60,000 |
| % change year-on-year | +9.09% | -8.33% | - |
ITSM Job Vacancy Trend for Remote/Hybrid Jobs
Historical trend showing the proportion of permanent IT job postings citing ITSM and offering remote or hybrid work options relative to all permanent IT jobs advertised.
ITSM Salary Trend for Remote/Hybrid Jobs
Salary distribution trend for jobs with remote/hybrid work options citing ITSM.
ITSM Salary Histogram for Remote/Hybrid Jobs
Salary distribution for jobs with remote/hybrid work options citing ITSM over the 6 months to 23 October 2026.
ITSM Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Processes & Methodologies
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | ITIL | 70.1% | 331 |
| 2 | Service Management | 53.6% | 253 |
| 3 | Continuous Improvement | 31.6% | 149 |
| 4 | Stakeholder Management | 24.8% | 117 |
| 5 | Service Delivery | 23.9% | 113 |
| 6 | Problem-Solving | 21.8% | 103 |
| 7 | Customer Service | 19.9% | 94 |
| 8 | Agile | 13.6% | 64 |
| 9 | Performance Metrics | 13.3% | 63 |
| 10 | Problem Management | 11.9% | 56 |
| 10 | Stakeholder Engagement | 11.9% | 56 |
| 12 | Change Management | 11.0% | 52 |
| 12 | Root Cause Analysis | 11.0% | 52 |
| 14 | AI | 10.2% | 48 |
| 14 | Collaborative Working | 10.2% | 48 |
| 14 | Incident Management | 10.2% | 48 |
| 17 | Asset Management | 9.7% | 46 |
| 17 | Roadmaps | 9.7% | 46 |
| 19 | User Experience | 9.5% | 45 |
| 20 | Decision-Making | 9.1% | 43 |