ITSM Jobs with Hybrid/Remote/WFH Options

IT Service Management (ITSM)
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 17 July 2025, comparing them to the same period in the previous two years.

6 months to
17 Jul 2025
Same period 2024 Same period 2023
Rank 207 193 218
Rank change year-on-year -14 +25 +152
Permanent jobs citing ITSM 331 532 516
As % of all permanent jobs with a WFH option 1.57% 1.68% 1.50%
As % of the Processes & Methodologies category 1.69% 1.88% 1.56%
Number of salaries quoted 216 383 418
10th Percentile £29,750 £31,250 £31,250
25th Percentile £36,250 £44,232 £41,250
Median annual salary (50th Percentile) £54,500 £60,000 £57,500
Median % change year-on-year -9.17% +4.35% +1.55%
75th Percentile £75,000 £78,750 £78,453
90th Percentile £100,000 £95,000 £93,750
UK median annual salary £45,000 £52,500 £55,000
% change year-on-year -14.29% -4.55% +10.00%

All Process and Methodology Skills
Work from Home

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 19,577 28,235 33,073
As % of all permanent jobs with a WFH option 92.88% 89.04% 95.95%
Number of salaries quoted 10,339 20,623 24,306
10th Percentile £25,313 £34,000 £37,500
25th Percentile £39,000 £42,500 £47,500
Median annual salary (50th Percentile) £57,500 £57,500 £62,500
Median % change year-on-year - -8.00% +4.17%
75th Percentile £76,250 £76,250 £81,250
90th Percentile £100,000 £95,000 £100,000
UK median annual salary £55,000 £55,000 £60,249
% change year-on-year - -8.71% +0.42%

ITSM
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing ITSM as a proportion of all IT jobs advertised.

ITSM trend for jobs with Hybrid/Remote/WFH options

ITSM
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing ITSM.

ITSM salary trend for jobs with a WFH option

ITSM
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing ITSM over the 6 months to 17 July 2025.

ITSM salary histogram for jobs with a WFH option

ITSM
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (1.51%) Apache
1 5 (1.51%) IIS
2 3 (0.91%) SharePoint
3 2 (0.60%) Microsoft Exchange
Applications
1 9 (2.72%) Microsoft Office
2 1 (0.30%) Chatbot
2 1 (0.30%) Weka
Business Applications
1 8 (2.42%) Remedy ITSM
Cloud Services
1 53 (16.01%) Azure
2 40 (12.08%) Microsoft 365
3 34 (10.27%) SaaS
4 20 (6.04%) AWS
5 11 (3.32%) Power Platform
6 9 (2.72%) Azure Monitor
7 8 (2.42%) Dynamics 365
7 8 (2.42%) PaaS
8 7 (2.11%) Azure Data Factory
8 7 (2.11%) Azure Logic Apps
9 4 (1.21%) Entra ID
10 2 (0.60%) Azure DevOps
11 1 (0.30%) Azure ExpressRoute
11 1 (0.30%) IaaS
11 1 (0.30%) OneDrive
11 1 (0.30%) Power Automate
11 1 (0.30%) PowerApps
11 1 (0.30%) Slack
Communications & Networking
1 79 (23.87%) Broadband
2 14 (4.23%) Firewall
3 9 (2.72%) DNS
3 9 (2.72%) Remote Desktop
3 9 (2.72%) Wi-Fi
4 8 (2.42%) TCP/IP
4 8 (2.42%) VPN
5 6 (1.81%) LAN
6 5 (1.51%) Network Security
6 5 (1.51%) WAN
7 4 (1.21%) DHCP
7 4 (1.21%) SNMP
8 2 (0.60%) ADSL
8 2 (0.60%) Internet
8 2 (0.60%) NAS
8 2 (0.60%) SAN
8 2 (0.60%) SD-WAN
8 2 (0.60%) Unified Communications
9 1 (0.30%) MPLS
9 1 (0.30%) SSL
Database & Business Intelligence
1 16 (4.83%) SQL Server
2 14 (4.23%) Relational Database
3 10 (3.02%) SQL Server Integration Services
4 9 (2.72%) DB2
5 4 (1.21%) Power BI
6 3 (0.91%) Metadata
6 3 (0.91%) SQL Server Reporting Services
7 1 (0.30%) Azure SQL Database
7 1 (0.30%) BusinessObjects
7 1 (0.30%) Data Warehouse
7 1 (0.30%) Oracle Database
Development Applications
1 10 (3.02%) JIRA
2 9 (2.72%) Visual Studio
3 4 (1.21%) Git
4 2 (0.60%) Octopus Deploy
4 2 (0.60%) TeamCity
General
1 207 (62.54%) Social Skills
2 84 (25.38%) Games
3 40 (12.08%) Finance
4 24 (7.25%) Inclusion and Diversity
5 22 (6.65%) Presentation Skills
6 21 (6.34%) Law
6 21 (6.34%) Public Sector
7 20 (6.04%) Analytical Skills
8 11 (3.32%) Back Office
9 10 (3.02%) Banking
10 8 (2.42%) Retail
11 5 (1.51%) Local Government
12 4 (1.21%) Manufacturing
13 3 (0.91%) Advertising
13 3 (0.91%) Marketing
13 3 (0.91%) Telecoms
14 2 (0.60%) Documentation Skills
14 2 (0.60%) Electronics
14 2 (0.60%) Influencing Skills
14 2 (0.60%) Organisational Skills
Job Titles
1 111 (33.53%) Senior
2 90 (27.19%) ServiceNow Manager
3 79 (23.87%) Engineering Manager
4 78 (23.56%) Senior Manager
4 78 (23.56%) Senior Service Manager
5 35 (10.57%) Analyst
6 31 (9.37%) IT Manager
7 29 (8.76%) IT Support
8 25 (7.55%) Architect
9 24 (7.25%) Consultant
10 23 (6.95%) Development Manager
11 22 (6.65%) IT Services Manager
12 21 (6.34%) Service Manager
13 20 (6.04%) Lead
13 20 (6.04%) ServiceNow Consultant
14 19 (5.74%) ServiceNow Architect
15 18 (5.44%) Applications Support
15 18 (5.44%) Support Analyst
16 17 (5.14%) Business Development Manager
16 17 (5.14%) Support Engineer
Libraries, Frameworks & Software Standards
1 10 (3.02%) .NET
2 9 (2.72%) .NET Framework
2 9 (2.72%) ASP.NET
2 9 (2.72%) XML
3 8 (2.42%) JSON
4 6 (1.81%) CSS
4 6 (1.81%) HTML
5 4 (1.21%) Jinja
5 4 (1.21%) YAML
6 2 (0.60%) Elastic Stack
6 2 (0.60%) REST
6 2 (0.60%) SOAP
7 1 (0.30%) Ajax
7 1 (0.30%) LDAP
7 1 (0.30%) Web Services
Miscellaneous
1 103 (31.12%) Management Information System
2 83 (25.08%) Product Ownership
3 79 (23.87%) Video\Live Streaming
4 16 (4.83%) Enterprise Software
5 13 (3.93%) CMDB
5 13 (3.93%) Onboarding
6 12 (3.63%) Self-Motivation
7 9 (2.72%) Data Centre
7 9 (2.72%) Driving Licence
8 7 (2.11%) Operational Technology
9 6 (1.81%) Foreign Exchange (FX)
9 6 (1.81%) Hybrid Cloud
10 5 (1.51%) Client/Server
10 5 (1.51%) Security Posture
11 4 (1.21%) Video Conferencing
12 3 (0.91%) Legacy Systems
12 3 (0.91%) NHS
13 2 (0.60%) Cyber Threat
13 2 (0.60%) Security Operations Centre
14 1 (0.30%) Virtual Team
Operating Systems
1 60 (18.13%) Windows
2 17 (5.14%) Linux
3 16 (4.83%) Windows Server
4 11 (3.32%) Mac OS
5 10 (3.02%) Apple iOS
6 3 (0.91%) Windows 10
7 2 (0.60%) Red Hat Enterprise Linux
8 1 (0.30%) Android
8 1 (0.30%) Windows Server 2016
8 1 (0.30%) Windows Server 2019
Processes & Methodologies
1 129 (38.97%) ITIL
2 127 (38.37%) Change Management
3 126 (38.07%) Service Management
4 117 (35.35%) Service Delivery
5 106 (32.02%) Problem Management
6 100 (30.21%) Incident Management
7 98 (29.61%) Computer Science
7 98 (29.61%) Roadmaps
8 84 (25.38%) Problem-Solving
9 81 (24.47%) Validation
10 79 (23.87%) Deployment Automation
10 79 (23.87%) Software Delivery
10 79 (23.87%) Software Engineering
11 66 (19.94%) Customer Service
12 38 (11.48%) Continuous Improvement
13 29 (8.76%) B2B
14 27 (8.16%) Agile
15 23 (6.95%) Mentoring
16 22 (6.65%) Cybersecurity
16 22 (6.65%) Decision-Making
Programming Languages
1 22 (6.65%) SQL
2 15 (4.53%) PowerShell
3 12 (3.63%) C#
3 12 (3.63%) Python
4 9 (2.72%) PL/SQL
4 9 (2.72%) T-SQL
4 9 (2.72%) VB.NET
5 8 (2.42%) JavaScript
6 7 (2.11%) Bash
7 2 (0.60%) Perl
8 1 (0.30%) Bicep
8 1 (0.30%) R
Qualifications
1 111 (33.53%) Degree
2 86 (25.98%) Computer Science Degree
3 23 (6.95%) Microsoft Certification
4 20 (6.04%) Security Cleared
5 17 (5.14%) SC Cleared
6 12 (3.63%) ITIL Certification
7 10 (3.02%) CCNP
7 10 (3.02%) Cisco Certification
7 10 (3.02%) PMI Certification
7 10 (3.02%) PMP
8 9 (2.72%) MCITP
8 9 (2.72%) Network+ Certification
9 8 (2.42%) CCNA
9 8 (2.42%) MCP
9 8 (2.42%) MCSA
9 8 (2.42%) MCSE
10 7 (2.11%) CISSP
11 5 (1.51%) AWS Certification
11 5 (1.51%) Azure Certification
12 4 (1.21%) AWS Certified DevOps Engineer
Quality Assurance & Compliance
1 16 (4.83%) SLA
2 13 (3.93%) QA
3 7 (2.11%) ISO/IEC 27001
4 6 (1.81%) COBIT
5 4 (1.21%) ISO/IEC 20000
5 4 (1.21%) PMO
6 3 (0.91%) NCSC
7 2 (0.60%) NIST
8 1 (0.30%) Accessibility
8 1 (0.30%) Cyber Essentials
8 1 (0.30%) Data Quality
8 1 (0.30%) GDPR
8 1 (0.30%) Government Security Classifications
8 1 (0.30%) SOC 2
System Software
1 16 (4.83%) Active Directory
2 6 (1.81%) BitLocker
2 6 (1.81%) Firmware
2 6 (1.81%) VMware Infrastructure
3 2 (0.60%) Virtual Desktop
3 2 (0.60%) VMware ESXi
4 1 (0.30%) VMware NSX
4 1 (0.30%) vSphere
Systems Management
1 8 (2.42%) Ansible
2 7 (2.11%) SCCM
3 5 (1.51%) Microsoft Intune
3 5 (1.51%) ZABBIX
4 3 (0.91%) Progress Chef
4 3 (0.91%) Puppet
5 2 (0.60%) SCOM
5 2 (0.60%) Terraform
6 1 (0.30%) Avamar
6 1 (0.30%) HP UCMDB
6 1 (0.30%) Panaseer
6 1 (0.30%) Plesk
6 1 (0.30%) vCenter Server
6 1 (0.30%) VxRail
Vendors
1 176 (53.17%) ServiceNow
2 52 (15.71%) Microsoft
3 10 (3.02%) Oracle
3 10 (3.02%) SolarWinds
4 8 (2.42%) Apple
4 8 (2.42%) Remedy
5 7 (2.11%) HP
5 7 (2.11%) VMware
6 6 (1.81%) Cisco
6 6 (1.81%) McAfee
6 6 (1.81%) MobileIron
6 6 (1.81%) Red Hat
7 5 (1.51%) Snow
8 3 (0.91%) Freshdesk
9 2 (0.60%) ArcSight
9 2 (0.60%) SAP
9 2 (0.60%) Splunk
9 2 (0.60%) Zscaler
10 1 (0.30%) Dell
10 1 (0.30%) EMC