Period
to 17 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 17 October 2018 with a comparison to the same period in the previous 2 years.

Customer-Centric
England > Yorkshire
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 234 251 267
Rank change year-on-year +17 +16 +67
Permanent jobs citing Customer-Centricity 54 58 73
As % of all permanent IT jobs advertised in Yorkshire 0.65% 0.61% 0.65%
As % of the Processes & Methodologies category 0.71% 0.66% 0.71%
Number of salaries quoted 59 50 64
Yorkshire median annual salary £68,500 £37,500 £53,750
Median salary % change year-on-year +82.67% -30.23% +26.47%
10th Percentile £22,000 £31,250 £25,500
90th Percentile £120,000 £63,950 £76,750
England median annual salary £55,000 £45,000 £50,000
% change year-on-year +22.22% -10.00% +11.11%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Permanent vacancies with a requirement for process or methodology skills 7,652 8,808 10,334
As % of all permanent IT jobs advertised in Yorkshire 91.74% 92.31% 91.66%
Number of salaries quoted 6,258 7,377 8,603
Yorkshire median annual salary £43,000 £42,500 £40,000
Median salary % change year-on-year +1.18% +6.25% -
10th Percentile £26,250 £26,250 £26,000
90th Percentile £62,500 £61,250 £62,500
England median annual salary £52,000 £50,000 £50,000
% change year-on-year +4.00% - +5.26%

Customer-Centricity
Job Vacancy Trend in Yorkshire

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Customer-Centricity in Yorkshire

Customer-Centricity
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer-Centricity in Yorkshire.

Salary trend for Customer-Centricity in Yorkshire

Customer-Centricity
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Customer-Centricity in Yorkshire over the 6 months to 17 October 2018.

Salary histogram for Customer-Centricity in Yorkshire

Customer-Centricity
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the Yorkshire region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +19 28 £45,000 +20.00% 5
North Yorkshire -1 12 £115,000 +196.77% 2
South Yorkshire +3 4 £46,250 +32.14% 3
East Yorkshire +15 2 £31,125 -30.83%
Customer-Centricity
England

For the 6 months to 17 October 2018, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region with a requirement for Customer-Centricity.

1 26 (48.15%) Agile Software Development
2 23 (42.59%) Amazon AWS
2 23 (42.59%) Waterfall
3 22 (40.74%) Retail
3 22 (40.74%) Finance
4 19 (35.19%) Stakeholder Management
4 19 (35.19%) Service Delivery
4 19 (35.19%) DevOps
4 19 (35.19%) IT Strategy
5 17 (31.48%) Capacity Management
5 17 (31.48%) QA
5 17 (31.48%) Resource Management
5 17 (31.48%) Problem Management
5 17 (31.48%) Enterprise Architecture
6 14 (25.93%) Customer-Centric Approach
7 12 (22.22%) Microsoft
8 10 (18.52%) Office 365
9 9 (16.67%) Telecoms
10 7 (12.96%) SQL Server
10 7 (12.96%) Microsoft Office
10 7 (12.96%) Customer Requirements
11 6 (11.11%) Cisco
11 6 (11.11%) LAN
11 6 (11.11%) WAN
11 6 (11.11%) B2B
11 6 (11.11%) Billing
11 6 (11.11%) Analytical Skills
11 6 (11.11%) Microsoft Azure
12 5 (9.26%) Management Information System
12 5 (9.26%) Project Management

Customer-Centricity
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.70%) Oracle SOA Suite
1 2 (3.70%) SharePoint
Applications
1 7 (12.96%) Microsoft Office
Business Applications
1 2 (3.70%) Dynamics AX
Cloud Services
1 23 (42.59%) Amazon AWS
2 10 (18.52%) Office 365
3 6 (11.11%) Microsoft Azure
Communications & Networking
1 6 (11.11%) LAN
1 6 (11.11%) WAN
2 3 (5.56%) Intranet
3 2 (3.70%) Skype
4 1 (1.85%) Broadband
4 1 (1.85%) Internet
4 1 (1.85%) Remote Desktop
Database & Business Intelligence
1 7 (12.96%) SQL Server
2 5 (9.26%) BusinessObjects
3 3 (5.56%) Relational Database
4 2 (3.70%) Data Warehouse
4 2 (3.70%) Power BI
4 2 (3.70%) ROLAP
General
1 22 (40.74%) Finance
1 22 (40.74%) Retail
2 9 (16.67%) Telecoms
3 6 (11.11%) Billing
4 3 (5.56%) Advertising
4 3 (5.56%) Banking
4 3 (5.56%) Marketing
4 3 (5.56%) Retail Banking
5 1 (1.85%) Manufacturing
Job Titles
1 8 (14.81%) Analyst
1 8 (14.81%) Head of Strategy
2 6 (11.11%) Coordinator
3 5 (9.26%) Business Analyst
3 5 (9.26%) Consultant
4 3 (5.56%) Head of Digital
4 3 (5.56%) IT Manager
4 3 (5.56%) Senior Analyst
4 3 (5.56%) Senior Service Desk Analyst
4 3 (5.56%) Service Analyst
4 3 (5.56%) Service Desk Analyst
5 2 (3.70%) Developer
5 2 (3.70%) Digital Transformation
5 2 (3.70%) Digital Transformation Director
5 2 (3.70%) ERP Consultant
5 2 (3.70%) IT Support
5 2 (3.70%) IT Support Manager
5 2 (3.70%) SharePoint Consultant
5 2 (3.70%) Support Manager
5 2 (3.70%) Transformation Director
Libraries, Frameworks & Software Standards
1 4 (7.41%) .NET
2 3 (5.56%) .NET Core
2 3 (5.56%) .NET Framework
2 3 (5.56%) CSS
2 3 (5.56%) CSS3
2 3 (5.56%) HTML
2 3 (5.56%) HTML5
2 3 (5.56%) Spring
2 3 (5.56%) Twitter Bootstrap
Miscellaneous
1 6 (11.11%) Analytical Skills
2 5 (9.26%) Management Information System
3 3 (5.56%) Self-Motivation
4 2 (3.70%) Computer Science
5 1 (1.85%) Virtual Team
Processes & Methodologies
1 26 (48.15%) Agile Software Development
2 23 (42.59%) Waterfall
3 19 (35.19%) DevOps
3 19 (35.19%) IT Strategy
3 19 (35.19%) Service Delivery
3 19 (35.19%) Stakeholder Management
4 17 (31.48%) Capacity Management
4 17 (31.48%) Enterprise Architecture
4 17 (31.48%) Problem Management
4 17 (31.48%) Resource Management
5 14 (25.93%) Customer-Centric Approach
6 7 (12.96%) Customer Requirements
7 6 (11.11%) B2B
8 5 (9.26%) Problem-Solving
8 5 (9.26%) Project Management
8 5 (9.26%) Scrum
9 4 (7.41%) Business Analysis
9 4 (7.41%) ITIL
9 4 (7.41%) People Management
9 4 (7.41%) Product Management
Programming Languages
1 4 (7.41%) C#
2 3 (5.56%) JavaScript
3 2 (3.70%) SQL
4 1 (1.85%) Java
4 1 (1.85%) X++
Qualifications
1 3 (5.56%) Degree
2 2 (3.70%) MBA
Quality Assurance & Compliance
1 17 (31.48%) QA
2 3 (5.56%) SLA
Vendors
1 12 (22.22%) Microsoft
2 6 (11.11%) Cisco
3 5 (9.26%) Oracle
4 1 (1.85%) Salesforce.com
4 1 (1.85%) Sun