26 to 50 of 81 Customer Experience Jobs in Berkshire

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy and … campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

Customer Success Growth & Retention Manager London (Hybrid, 3 days office) | £305pd (PAYE) | Approx. £80,000 | 12-Month Fixed-Term Contract About the Company This is a mission-driven global financial platform company, dedicated to empowering prosperity for all. By leveraging innovation and cutting-edge technology, the business addresses financial challenges for millions of individuals and small businesses worldwide. Role … Overview The organisation is redefining Customer Success—transforming it from a cost center into a true value driver. The function plays a critical role in boosting retention and monetisation by delivering exceptional customer experiences that build trust and confidence at every touchpoint. This role offers the opportunity to design and execute customer success strategies that directly impact … retention and growth. You will focus on scaled customer programs —a blend of digital initiatives and value-added services—extending impact across a customer base of accountants, sole traders, and small businesses. You’ll report into the Senior Manager of Growth & Retention, working across the UK market and collaborating closely with international teams in London, Sydney, and the More ❯

About your team : The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions. About your role : We're looking for a creative and collaborative Service Designer to support the design and improvement of end-to-end … and stakeholders, you'll champion collaboration, communication and an holistic approach to design that leads to simpler, more human experiences. Day-to-day you will be conducting research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you're passionate about designing services, we'd love to hear from … you. Here's what we're looking for: Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research. Proficient in user/customer research (qualitative and quantitative) and Service Design methods. Experience in creating customer journey maps, service blueprints, process maps, personas, service More ❯

About your team : The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions. About your role : We're looking for a creative and collaborative Service Designer to support the design and improvement of end-to-end … and stakeholders, you'll champion collaboration, communication and an holistic approach to design that leads to simpler, more human experiences. Day-to-day you will be conducting research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you're passionate about designing services, we'd love to hear from … you. Here's what we're looking for: Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research. Proficient in user/customer research (qualitative and quantitative) and Service Design methods. Experience in creating customer journey maps, service blueprints, process maps, personas, service More ❯

Company Description Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enables clients to navigate large-scale digital transformation programs. Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability … to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology, and more. Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands! Position Summary We … with evolving business requirements. Lead Agile ceremonies, bi-weekly sprints, and stakeholder demos. Collaborate with business and technical leaders to execute Client's convergence strategy . Required Skills and Experience Proven experience managing large-scale Martech or digital transformation projects . Strong background in Agile methodology , backlog management, and sprint planning. Demonstrated ability to manage multi-vendor teams More ❯

Owner at EML Payments, you will be responsible for ensuring the seamless execution of effective and timely fraud detection and prevention capabilities, that mitigates risk and delivers a seamless customer experience. You will work closely with cross-functional teams by implementing adequate screening, identifying and preventing ongoing fraudulent transactions that reduces financial losses, enhances security, and maintains customer … apps. Implementing fraud metrics, monitoring & red flags across ongoing transactions, cross-border activity, rapid reloads, diverse funding methods. Monitoring transactions to improve detection, as well as identifying discrepancies in customer information. Screening: Set up and ongoing monitoring to include Name Screening (Sanctions, PEPs, Payer, Payee, Adverse Media), Transaction Screening, alerts, and white/blacklisting. KYB/KYC : Setting up … Know Your Business (KYB) and Know Your Customer (KYC) in accordance with regional regulation that checks, collects and verifies information about both businesses and individuals to prevent financial crimes like money laundering and fraud, ensuring compliance with regional regulations. Integrate with clients via a reliance model where appropriate. Limits & Controls: Implement a range of measures that manage and control More ❯

be at the heart of optimising digital journeys, uncovering opportunities in the data, and, most importantly, demonstrating the real-world outcomes of your analysis . Whether it’s increasing customer retention, boosting engagement, or improving product features, your work will drive tangible results. Why This Role is Great Use SQL and data warehousing skills to extract, model, and structure … You You’ll bring a mix of technical expertise and commercial awareness, with a track record of proving how data delivers value. You’ll have: Strong SQL skills, with experience querying large datasets and working with data warehouses Background in data analysis, BI, or product analytics with evidence of driving business outcomes Familiarity with data modelling and ETL processes … Ability to communicate insights in a way that drives decisions and measurable impact Experience with BI tools such as Power BI or Tableau Confidence in managing multiple stakeholders and competing priorities Nice to Have Exposure to product experimentation or A/B testing Interest in digital product journeys and customer experience optimisation Experience with Python or More ❯

our Billings & Collections Operations. You willbe responsible for the strategic design, governance, and continuous improvement of the Global Billings and Collections processes. This role ensures operational efficiency, compliance, and customer satisfaction whilst driving standardization, automation, and transformation initiatives across all regions and business units. The ideal candidate will have extensive experience in Billings & Collections management coupled with the … local regulatory, tax & Business requirements Educate employees and stakeholders on policy updates and best practices Develop and execute a global strategy to optimize cash flow, reduce DSO, and improve customer experience, whilst aligning with Corporate Finance goals Process Ownership & Optimization: Act as the global point of contact for Billings & Collections process matters across business units and regions Identify … and implement process improvements to enhance efficiency, accuracy, and user experience Drive root cause analysis and resolution of billing disputes and collection delays Collaborate with cross-functional teams within the business to streamline workflows Technology & Systems Oversight: Ensure optimal configuration and integration for Billings systems, leveraging automation where possible Lead global transformation initiatives, including Billings platforms & Collections tool implementations More ❯

Hybrid London The Company I am hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python alongside your credit commercial background The Role As a Senior Credit Strategy Analyst, you will … be: Developing new insights to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily for strategy development Your skills and experience To be successful as a Senior … Credit Strategy Analyst, you will need: Experience as a credit risk strategy analyst Experience working in a fast-paced environment Experience developing credit risk strategies for Acquisitions and/or Existing Customer Experience working with SQL and Python STEM Degree from a top university Benefits Up to £80,000 + Benefits More ❯

Product Manager/Senior Product Manager/Technical Product Manager Overview: The role will suit a dynamic and versatile Senior Product Owner/Manager with at 5-10 years experience working in APl-first environments and at least 3 years of experience specifically with Payments/open banking implementations. We’re looking for someone with strong API product … complex technical concepts, protocols, and workflows (e.g., OAuth2, webhooks, JSON schemas) into clear documentation for both internal and external audiences. Includes technical specifications, Open API ("swagger") files, and supporting Customer Experience and Operational Guidelines. Work with and review technical authors to write and maintain clear, accurate, and developer­ friendly documentation (e.g., API references, integration guides, release notes). … Collaborate with architect to ensure documentation reflects API functionality. Experience and Knowledge: Proven experience of Product management/Product Ownership end-to-end API delivery in a technical/APl-focused environment. Strong experience in pamyents ideally worked on open banking implementations using our Standards, either at an ASPSP or TPP or TSP. It is essential to More ❯

other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‐solid, scalable platform. What you’ll actually do 50% Build — design & ship Agentic AI for CX: Real‐time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‐in‐the‐loop controls. Structured extraction: Schema‐driven pipelines over unstructured … Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‐time streams). Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase Gather requirements from CX and product leads, demo new capabilities to execs & customers, and … align stakeholders, and write crisp docs. Bonus points DevOps wizardry; GPU/accelerator experience. Multimodal pipelines (text + voice + screenshots). Prior experience in contact center/CX analytics or novelty/anomaly systems. Founder or founding engineer experience More ❯

directly to our Head of Product Design. You’ll help shape how our product works, feels, and solves real-world problems for our customers. Drive meaningful improvements to the customer experience in one or more high-impact areas of the product—measurably improving user satisfaction, reducing friction, or unlocking business growth. Influence product direction by identifying and framing … problems worth solving, leading and setting the bar for discovery efforts, contributing to strategy and finding the real customer need. Raise the bar for design at Soldo by mentoring teammates, levelling up our skills & critical thinking methods by evangelising a Design Thinking approach across the organisation. We need you to help demonstrate the impact of great product design at … Be a trusted design voice in cross-functional teams—bringing clarity to ambiguity, making decisions based on evidence, and championing our customers. We're looking for someone who has: Experience in Product Design within a past-paced SaaS environment (ideally in fintech) A strong portfolio that showcases elegant, usable, and outcome-driven design solutions across multiple platforms. Excellent interaction More ❯

thrives at the intersection of visual storytelling, brand design, and UX . You will be embedded in a cross-functional sprint team, collaborating with product managers, engineers, marketers, and customer experience managers to create beautiful, user-focused content that drives customer engagement, adoption, and success. Key Responsibilities: Design and deliver high-impact, customer-facing content that … combines strong writing, layout, and visual communication Create engaging content across all stages of the customer journey, including: Onboarding flows, user guides, and visual tutorials In-app messaging, tooltips, and feature announcements Email nurture campaigns and lifecycle communications Customer stories, testimonials, and advocacy materials (infographics, social cards, PDFs) Event and webinar assets, including landing pages, promo banners, and … or complex product information into simple, visually engaging formats Use design and prototyping tools such as Figma, Canva, Illustrator, and Webflow to create content experiences Refine content based on customer data, feedback, and testing results Requirements: 3–5 years’ experience as a content designer, visual designer, or marketing designer, ideally in SaaS or tech Strong writing skills combined More ❯

products are presented online to engage and inspire customers. As an Assistant Trader, you’ll support with regular trade reporting and analysis, providing insights on sales, stock, conversion and customer behaviour to help influence category strategy. You’ll assist with coordinating campaigns, brand launches and seasonal opportunities, ensuring products are well-merchandised across the site and that key trends … are reflected in our offer. You’ll also contribute to enhancing the customer experience through optimising search results, curating edits for key trading moments, and supporting testing on content, launches and digital journeys. This role is ideal for someone who is highly numerate, detail-focused, and thrives in a fast-paced digital environment. Experience in eCommerce and … eager to learn, able to prioritise effectively, and confident working cross-functionally with teams across Buying & Merchandising, Marketing, Operations, and Analytics. What we are looking for in a candidate... Experience in an eCommerce environment is advantageous with an understanding of Digital Merchandising principles including colour and trend. An analytical and numerate mind is a must to drive sales and More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone with … strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective … and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver regular More ❯

What is UMAX? UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs … to serve. As our Technical Project Solutions Architect, you... are responsible for the collaboration with the customer's project team coordinate technical kick-off sessions by providing architecture overviews and formulating recommendations develop the technical architectures within Azure are responsible for impact analysis produce technical requirements , feasibility studies , software architecture documents , testing strategy recommendations and other relevant documents ensure … integrate the solution with relevant Azure technologies (Logic Apps, Azure Service Bus, Application Gateway, Azure Firewall, Azure Functions, Azure Data Lake, ...) enable the integration with portal solutions , supporting customer self service extend UMAX with a reporting infrastructure on Azure technologies leveraging Power BI Our ideal candidate... has good experience as a Technical Solutions Architect in the D365 More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

Equity backed Software Company (SaaS) Key Responsibilities: Design Leadership: Own and evolve the brand's visual identity across digital platforms, marketing campaigns, product narratives, and global web presence. Website Experience: Lead the UX/UI design for our clients regional sites to improve conversion, engagement, and clarity. Creative Direction: Translate business and marketing strategy into high-quality creative output … product marketing, web development, and agencies to execute fast-moving creative needs. Design Quality: Provide hands-on direction for designers, freelancers, and agency partners to ensure pixel-perfect delivery. Customer Experience: Guide how brand, content, and design work together to create delightful, conversion-focused customer journeys. Person Specification: Extensive experience in a senior design, brand, or … marketing, landing pages, etc.) Demonstrated ability to create and execute design systems across large websites and multi-region brands Fluency in UX principles , wireframing, prototyping, and conversion-driven design Experience managing freelancers, agencies, or internal teams Proficiency in tools like Figma, Webflow (bonus), Adobe Creative Suite, or similar Be the creative mind behind one of the biggest B2B brand More ❯

sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional services environment and play a key role in delivering first-class IT support to colleagues across the globe. The Role You’ll … The team supports a wide range of systems and applications, ensuring staff across all offices receive efficient, professional, and friendly assistance. The goal is simple: providing the best possible customer experience to internal users. This is a hands-on role where you’ll be supporting everything from Microsoft 365 and Teams through to specialist legal applications like iManage … users updated. Supporting audio and video conferencing setups. Contributing to knowledge base articles and continuous improvement of IT support processes. What They’re Looking For At least 12 months’ experience in an IT support role, ideally within professional services. Strong troubleshooting skills across both hardware and software. Hands-on experience with Microsoft 365 applications (Word, Excel, PowerPoint, Outlook More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … of solutions. Works with the management team to build capability and capacity across the team. Contribute on proposals and bids from a development and design perspective utilising professional design experience and how it aligns with the wider Learning Services business strategy. Works with the broader business to drive industry engagement and promote KPMG as a learning business. What will … you need to do it? Extensive experience in the learning industry, with proven experience leading large and complex projects running simultaneously. Strong proficiencies in rapid authoring tools such as Evolve, Storyline and Captivate. Experienced multi-media designer with strong proficiency in motion graphics, video editing, audio post-production, publishing tools and graphic design. Experienced in all aspects of More ❯

I’m hiring for our long-term client – this time for a Technical Support Engineer or Application Support Engineer within the User Experience UX role with one of my favourite hiring managers – a strong, collaborative team and a high-performing environment. Contract: 12-month PAYE | Inside IR35 + strong possibility of conversion to FTE Salary: Up to … working on a cloud-based enterprise platform – helping troubleshoot UI-related issues, debug frontend behaviour, and create small scripts that streamline issue resolution. It’s hands-on, technical, and customer-facing. You’ll collaborate with global engineering and support teams and have a direct impact on improving customer experience and internal support processes. We’re looking for … someone with: UI development or support experience Exposure to at least two of: ReactJS, GraphQL, AngularJS, AJAX, CSS, Mobile app development Ability to read/debug JavaScript and use browser developer tools Scripting with JavaScript, Python, Bash or Shell Understanding of MySQL or Oracle Strong communication skills and a solutions-driven mindset Nice to have: Experience supporting cloud More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … product readiness, to ensure readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce site merchandising within a fast-paced, international retail environment Strong analytical and data-driven mindset, skilled in Adobe Omniture and Content Square Results-oriented, with a More ❯

Internal Account Manager UK Sales Make every customer interaction count ??? Their client is a leading unified communications company who help their partners deliver brilliant converged communications and collaboration solutions across Europe, making it easy for customers to connect and get work done. If you enjoy building relationships, finding opportunities, and seeing orders through from quote to delivered, youll feel … CRM, and keep customers coming back. Own the details: process orders accurately and on time, support invoicing, and help resolve any hiccups fast. Team up with colleagues in Sales, Customer Success and Operations to keep the customer experience seamless. Track their pipeline and follow up on key quotes, adding services where they bring extra value. Youll thrive … comfortable with outbound calling and managing your time well. Are organised, detail-driven, and happy working across a few systems (CRM/order processing). Bring a problem-solving, customer-first mindset, and youre a true team player. Nice to have (not a deal-breaker): experience in IT/AV/UC distribution, sales forecasting, and sales methodologies. More ❯

direct-to-consumer website. This senior role combines strategic leadership with hands-on execution, giving you the autonomy to shape the digital roadmap, drive commercial performance, and elevate the customer experience across multiple European markets. With full P&L responsibility, you will lead trading strategy, merchandising, and operational excellence to deliver sales growth, profitability, and market share. Why … Merchandising & Range Planning Develop seasonal Open-to-Buy plans aligned to budget and growth objectives. Manage stock forecasting, allocation, and sell-through optimisation. Curate digital product assortments that drive customer engagement and loyalty. Marketing & Campaign Alignment Work with marketing teams to deliver an integrated commercial calendar. Balance full-price sales with strategic clearance and promotional events. Align brand campaigns … to maximise digital conversion. Digital Experience & Operations Lead UX/UI improvements to increase engagement and conversion. Oversee site merchandising, markdowns, and promotional activity. Use data analytics to optimise trading and customer experience. Strategic Projects Deliver omni-channel initiatives, operational upgrades, and platform enhancements to keep the business competitive. What We’re Looking For Senior digital commerce leader More ❯

We specialise in helping businesses unlock the true value of their data. By designing and delivering innovative solutions, we enable clients to transform how they use data, marketing, and customer experience to drive growth. Our teams combine technical expertise with commercial insight to deliver measurable impact across industries. Our people are what set us apart. We’re a … and maintain stakeholder dashboards that provide actionable insights. Write SQL queries to access and prepare data in BQ/Snowflake (with focus on GA4 data). (Nice to have) Experience with ContentSquare. Quality Assurance & Testing Carry out thorough end-to-end testing of dashboards to guarantee accuracy. Spot potential risks or gaps (e.g., missing data points) and recommend solutions. … delivering added value. Provide training to stakeholders who are new to GA4. Help upskill wider teams, giving them confidence to use GA4 independently for high-level insights. About You Experience & Skills Background as a Web Analyst or in a similar analytics-focused role. Proven track record delivering reporting projects using GA4 and BI tools. Ideally experienced in agency, consulting More ❯