26 to 50 of 53 Customer Experience Jobs in Berkshire

enterprise revenue across the EMEA region, selling into universities and higher education bodies. This role is ideal for a strategic, consultative sales professional with experience navigating complex buying groups and long sales cycles within Higher Education or enterprise SaaS environments. The Role You will be responsible for owning … full enterprise sales lifecycle across EMEA, from initial prospecting through deal close and handover to Customer Success. The role requires strong commercial acumen, the ability to engage senior academic and administrative leaders, and comfort operating in a highly consultative, solution-led sales motion. Regular regional travel (approximately ...

fast-paced environment. What You'll Do: Support and take ownership of financial management across Operations, Deployment, NTQ, IT & Security, Asset Management, Customer Experience, H&S, and transformation programmes. Produce 5-year plans, reforecasts, and analysis; manage month-end processes for your area and others as needed. Collaborate ...

Logo Acquisition hunting & and driving new business acquisitions in order to achieve business goals for the IT Domain Primary Job Responsibility: Primarily drives new customer acquisition through existing knowledge, experience, and industry network Drives large multi-year deals Drives the entire sales process; leads and assigns team responsibilities … organization's goals and objectives for the chosen vertical Education and Essential Experience: 10-15 years of experience in BPO/CX Sales (New Business Development) at a leadership level Sales experience with a proven track record in BPO/CX Services sales Should have deep knowledge ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart ...

platforms such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery processes. … Manage multiple projects concurrently and escalate risks when necessary. Professional Services Engineer Requirements: Strong communication skills and ability to run client-facing workshops. Experience deploying IT solutions ( SaaS or on-premise) in customer environments. Solid understanding of IT infrastructure , networking, firewalls, and TCP/IP. Good knowledge ...

Content Platform (New Logo Acquisition) Remote position in the UK. About the Role We're seeking a dynamic Enterprise Account Executive to lead new customer acquisition efforts for our AI-powered content and experience platform serving the media and digital publishing industries. This high-impact role focuses exclusively … Proven success in acquiring and closing large, complex enterprise accounts. Strong track record of exceeding quotas in competitive technology markets (CMS, DXP, or related CX platforms preferred). Exceptional communication, negotiation, and consultative selling skills. Experience managing multi-stakeholder, multi-threaded enterprise deals. Ability to collaborate effectively with cross ...

strong program governance, change management, and stakeholder alignment across architecture, operations, and vendor ecosystems, with clear KPIs (MTTR reduction, SLA adherence, cost-to-serve, CX uplift). Key skills: Deep understanding of service assurance, fulfillment, and network operations; hands-on with digital twin frameworks (topology/graph modeling, intent-based … Kafka, Pub/Sub, Dataflow) Familiarity with cloud-native (GCP/Azure/AWS), Kubernetes, API-first integration, and observability stacks (metrics, logs, traces) Experience in ML/AI (feature engineering, MLOps, model monitoring), automation frameworks (RPA/BPM/runbooks), and security/compliance. Proven leadership in large ...

strategic relationship builder who thrives at the intersection of commercial growth and deep customer partnership? Do you want to not only own the most valuable accounts but also impact and influence internal practices and team members? Famly is looking for a Senior Key Account Manager to drive expansion, retention … other Key Account Managers (KAMs), supporting onboarding, peer reviews, and skills development. Act as a voice of the customer across Product, Sales, and CX, helping align internal teams with client needs. Own forecasting and portfolio reporting for leadership, ensuring clarity on growth, risks, and outcomes. What you bring 3+ ...

formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every … customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group's award winning, collaborative and inclusive culture. About the role Working with both internal and external resource, the Development Lead will ...

manage a small data science team that solves high-value problems to advance the company's competitive position. Requirements: 10+ years of product leadership experience, specifically within complex B2B2C Enterprise Software environments. Experience with large-scale ERP or CRM systems is a major plus. A history of "Data … roles, with experience in successfully transforming technology infrastructure into organised, productised assets. Excellent communication skills, with the ability to balance technical and business needs, whilst bridging the gap between technical details and strategic CEO-level messaging. Strong technical literacy, with a keen understanding of data stewardship, semantic modeling ...

stealth. Inspired by the latest in recommender systems, we leverage transformers and graph learning alongside decision-making models to build the most engaging customer experiences for in-store retail. Our mission is to change retail forever through hyper-personalised experiences that are both simple and beautiful. About the Role … easy for Research Engineers to deploy models reliably without needing deep infrastructure knowledge. Ensure compliance, governance of all ML processes and workflows. Essential Qualifications Experience building and operating ML infrastructure, ideally in production environments serving real users. Strong proficiency in containerisation (Docker, Kubernetes) and orchestration of multi-stage ...

Permanent/Fixed Term Job Summary: A leading Telecom company is seeking a seasoned Automation/Low-Code Program Manager with 15+ years of experience in the Telecom domain. In this hybrid role ( 3 days per week onsite in Reading ), you will lead large-scale transformation programs to modernize … demonstrable value realization. Lead large-scale digital transformation and operating model change with measurable KPIs (cycle-time reduction, cost-to-serve, quality, and CX uplift). Skills, Experience, and Abilities Required: 15+ years' experience in the Telecom domain with a focus on OSS/BSS. Deep understanding ...

transition from desktop products to our next-generation cloud solutions. As an Implementation Consultant Associate, you’ll play a hands-on role in shaping customer journeys - guiding them through migrations, supporting new implementations, and ensuring they get the best possible experience with IRIS software. This is an excellent … move from IRIS desktop accountancy software to our cloud solutions, supporting them step-by-step through the process. Assist with setting up and preparing customer data so it’s ready for migration. Take part in delivering migration projects, working with more experienced consultants to ensure everything runs smoothly. Provide ...

ready for a step up into leadership. You'll bring: A degree in Computer Science, Software Engineering or similar 5+ years' experience in embedded software development Strong C programming skills on embedded platforms Knowledge of ARM microcontrollers, Embedded Linux or DSP Familiarity with unit testing, automated testing … Excellent communication skills — able to translate technical detail into clear actions A proactive, problem-solving mindset and genuine enthusiasm for great sound Experience in consumer electronics, Wi-Fi-enabled devices or audio technology would be an advantage. Why Join You'll join a collaborative, music-loving team ...

bonus London - 2 days a month We are looking for a experienced Security Engineer to join a growing team for a global leader in customer communications technology, this organisation provides a cloud-based platform that helps large, regulated enterprises modernise complex processes and deliver seamless, compliant, digital-first customer … securing the company's infrastructure and data. This will include designing and deploying new systems, improving existing systems and processes, and supporting engineering, customer and GRC teams to provide the highest quality security outcomes for our team and customers. The role will cover the public hosted SaaS environment; private ...

organizations embrace the power of easy collaboration and high productivity. Learn more at: About the Role This role involves managing key customers and driving customer retention and expansion while working closely with the sales team to develop effective strategies. Responsibilities Manage key account customer relationships, overseeing all commercial … aspects including upselling and retention. Drive customer retention and expansion, aiming to increase net retention within your account portfolio and meet quarterly revenue targets. Build and maintain long-term partnerships with key accounts. Collaborate closely with the Channel Sales Team to develop and execute effective sales strategies and action ...

requires a self-motivated individual who excels in building relationships, has a strong understanding of enterprise sales cycles, and is passionate about delivering exceptional customer experiences. Candidates who have progressed from Inside Sales in the last few years would be well suited. Responsibilities: Identify and engage with key decision … business opportunities Conduct compelling product demonstrations and presentations to showcase the value of their solutions Collaborate with internal teams, including pre-sales engineers and customer success, to ensure successful implementation and adoption of our solutions Meet and exceed quarterly and annual sales targets while maintaining a healthy sales pipeline ...

leading cloud document management platform for professional services firms — is looking for a motivated Inside Sales Representative to help us grow our UK customer base. You'll be the first point of contact for prospective clients, qualifying inbound leads, reaching out to new prospects, and showcasing how SuiteFiles helps … opportunities and pipeline in HubSpot CRM. Collaborate with marketing to refine campaigns and improve lead quality. Work towards clear sales targets while providing exceptional customer experiences. What you'll bring 2–4 years' experience in B2B inside sales or business development (SaaS preferred). Strong communication and relationship ...

Senior IT Support Engineer, COR7431 Are you a Senior IT Support Engineer with strong Azure and networking experience, looking to step into a hybrid role where you can make a real technical impact? This could be an excellent opportunity to join a forward-thinking technology business. The Role … customers both remotely and on-site, and take ownership of system improvements and deployments. This is a varied role that blends senior-level support, customer engagement, and technical leadership. The Company Our client is a well-established and innovative technology organisation with a strong focus on hosted solutions ...

Marketing Manager you will have the following responsibilities: Develop and refine marketing strategy, brand positioning, and messaging aligned with business goals and customer insights. Monitor market trends, competitor activity, and channel performance to optimise strategy and execution. Plan and oversee company presence at industry events and shows. Lead, mentor … partners, and industry influencers, gathering market and satisfaction insights to inform strategy. Drive innovation by exploring new marketing technologies, identifying growth opportunities, and enhancing customer experience. ***Shortlisting in the New Year*** Profile A successful Marketing Manager should have: Proven experience in a similar marketing role - with a clear ...

cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 45 delivery centres in 16 countries spread across 6 continents, with 58,000+ employees from over 111 nationalities, as of June 2024. … Requirements: 15+yrs of experience in business development for BPO services (Consulting/Tech experience will be added advantage) Specialist on Insurance (MUST), Life Sciences, Healthcare sectors At least 10+ yrs of experience in Pharma/Healthcare. Experience of influencing and advising C level execs Very fluent ...

Record360 Executive team is a high-velocity team of sales professionals focused on delivering best-in-class customer experiences. We focus on delivering solutions to challenges at a level of professionalism unmatched in our industry (and beyond). Key Responsibilities Performance Deliver quality and tailored demonstrations to prospects based … prospect’s challenges, causes and consequences. Understand customer goals, plans, challenges, timelines, budgets, and authority. Create accurate business value alignment between the prospect and Point of Rental Software’s solutions. Close deals. Close Deals. Close Deals. Meet or exceed monthly quotas. Strive to continuously improve and demonstrate a willingness ...

a16z) is expanding into London, joining existing offices in San Francisco and New York. Their platform enables major global brands to deliver human-like customer experiences across chat, email, and voice — resolving millions of customer interactions every day. They're now hiring an Agent Software Engineer to join … customers, taking full ownership of the design, build, and deployment of production AI agents that support complex real-world use cases. The position includes customer interaction and full deployment engineering (FDE) elements. What you'll do: Design, build, and deploy AI agents that handle complex customer interactions Collaborate ...

EMEA team. As the Account Director, you will be responsible for managing and expanding key client relationships, driving revenue growth, and delivering exceptional customer experiences. This is an exciting opportunity to work in a fast-paced and innovative environment, collaborating with cross-functional teams to achieve business objectives. This … close deals, ensuring contract terms and conditions are met. Track and report on sales performance and KPIs, providing regular updates to management. Requirements: Proven experience as an Account Director or similar role in the market research technology, or related industry. Ability to review a client brief and advise ...