26 to 50 of 117 Customer Experience Jobs in Berkshire

next generation of intelligent vehicles. As Autel Energy expands rapidly in Europe's EV charging market, we are seeking a proactive and structured Customer Support Specialist to support our growing operations in London Area, United Kingdom. What You'll Do As the first line of after-sales service … will receive, log, and initially handle customer requests and issues to ensure a smooth and efficient customer experience. Key responsibilities include: 1.Customer Reception & Issue Logging Receive customer repair requests, inquiries, and complaints via phone, email, or ticketing system Classify issues (hardware/software/network/user ...

With global offices and an experienced leadership team, the company is building a next-generation AI platform designed to reinvent how enterprises work from customer experience to internal productivity. This is a rare opportunity to join a company at the inflection point of scale, with the mandate … vision, strategy, and execution of the Agent platform a cornerstone of the company's genAI product strategy. You will oversee: The core Agent experience (to be announced) Domain-specific agents (e.g. Customer Experience-focused) The agentic platform (skills, tools, extensibility) Foundational platform capabilities in Search, Answers ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

Commission Heathrow Approach/Slough, UK (On-site) Permanent full time Why this role is exciting We have a fantastic opportunity for an enthusiastic Customer Renewals Associate to join our Accountancy team in Slough. Youll play an essential role in supporting our existing customers, ensuring they feel valued, informed … someone early in their career who enjoys problem-solving, communicating with customers, and building strong relationships. Youll be at the heart of the customer experience making sure clients stay with IRIS, understand the value of our software, and receive the high-quality service were known for. Youll also ...

client are looking for a skilled CRM & Data Business Analyst with proven experience in Marketing to join there growing digital and data team. This role will act as a bridge between business stakeholders, data teams, and technical delivery, ensuring our CRM and marketing platforms are optimized to drive engagement … Gather, analyze, and document business requirements for enhancements and integrations within Marketing. Support the design and rollout of marketing automation campaigns, segmentation strategies, and customer journeys. Work closely with marketing teams to optimize lead management, customer engagement, and campaign analytics. Translate business needs into functional specifications and ensure ...

finished in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience … Assurance, and Marketing Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc. Travel may be required to customer sites in the event of a critical situation to expedite resolution Work shoulder to shoulder with the Sales and Sales Engineering Teams Qualifications Please ...

member of the engineering function, you will work collaboratively across disciplines to deliver robust, scalable, and high-performing solutions that enhance customer experience and drive business growth. Key Responsibilities Design, develop, and maintain scalable applications across the full technology stack. Collaborate within an agile team environment to produce … back-end performance to ensure seamless user experiences. Support continuous improvement initiatives through the adoption of new technologies and best practices. Skills and Experience Demonstrated experience as a Full Stack Engineer or in a similar role. Advanced proficiency in React, Node.js, JavaScript/TypeScript, HTML, and CSS. Strong ...

join ME+EM's established Digital Platforms team. Following the successful completion of our digital transformation, we're now focused on scaling our platform, optimising customer experience, and driving continuous improvement across our architecture and engineering practices. This is an opportunity to help evolve a modern, high-performing tech … stack, shape our engineering culture, and lead initiatives that improve both our product and delivery pipelines. The Digital Platform team owns the entire customer-facing digital stack, and is able to continuously improve our digital platform in a scalable, reliable, agile way. The team currently consists of two multidisciplinary ...

implement automation strategies, and optimize processes to achieve significant operational efficiencies. The ideal candidate will have a proven track record of improving performance, enhancing customer experience, and driving digital transformation initiatives. Key Responsibilities · Collaborate closely with the IT director, peers, and developer managers to align project delivery with … resilience. · Ensure adherence to SLAs across all managed projects, maintaining high levels of service delivery. · Drive continuous improvements to increase operational efficiency. Requirements · Proven experience in managing and delivering complex development projects in a fast-paced environment. · Strong understanding of software development lifecycles and delivery processes. · Excellent communication, stakeholder ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They're Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They're Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies … financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. ...

Security/Cyber SPOC for the organization. This hybrid role combines cloud product leadership with security oversight, ensuring the platform delivers exceptional customer experience and meets enterprise-grade security and compliance standards. Cloud & SaaS Product Leadership Define and own the cloud/SaaS roadmap, aligning with business objectives … customer needs. Drive the delivery of cloud-native SaaS capabilities, including: Multi-tenancy Self-service onboarding Elastic scaling Seamless updates Collaborate with engineering and DevOps teams to implement secure-by-design principles and cloud best practices. Gather feedback from customers and iterate quickly to improve usability and adoption. Security ...

Security/Cyber SPOC for the organization. This hybrid role combines cloud product leadership with security oversight, ensuring the platform delivers exceptional customer experience and meets enterprise-grade security and compliance standards. Cloud & SaaS Product Leadership Define and own the cloud/SaaS roadmap, aligning with business objectives … customer needs. Drive the delivery of cloud-native SaaS capabilities, including: Multi-tenancy Self-service onboarding Elastic scaling Seamless updates Collaborate with engineering and DevOps teams to implement secure-by-design principles and cloud best practices. Gather feedback from customers and iterate quickly to improve usability and adoption. Security ...

Senior Data Scientist - Recommender Systems Experience Salaries in the region of £65,000 - £75,000 DoE Hybrid working - 2 days central London office Job Reference J13031 Full UK working rights required/no sponsorship available Immediate requirement - strong leadership skills We are seeking for an experienced, passionate and highly … motivated Data Scientist who will help discover the information hidden in vast amounts of customer data, and help make data driven decisions to deliver better products, service and relevance to the customers. THE ROLE Customer Science • Develop and implement predictive models to understand drivers of customer behaviour ...

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the South Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies … financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. ...

Headquartered in Addison, Texas, Accolite helps its customers successfully navigate their digital transformation journeys by providing digital product engineering, cloud services, data engineering, DevOps, customer experience and design services. With over 3,000 professionals globally, Accolite has presence across the United States, Canada, and Europe and has digital … Mumbai and Chennai. For more information, please visit us @ Job Title: SDET/Automation Engineer Location: London Position Type: Contract JD: 6+ Yrs of experience in an automation testing. Experience of creating and maintaining automation frameworks (Cypress). Good knowledge of performance testing (ideally Jmeter). Good knowledge ...

experience transformation, helping enterprises modernise their contact centres using Amazon Connect and the latest AWS technologies. We're looking for an Amazon CX Senior Engineer to join the team and lead the design, implementation, and optimisation of complex full-stack Amazon Connect solutions. You'll play a pivotal … certification Amazon Connect Developer Specialist certification Any AWS Associate-level certification (working towards Professional level preferred) Deep technical understanding of Amazon Connect architecture and CX ecosystems Strong communication and leadership skills Nice to Have Python or JavaScript development experience Advanced use of Infrastructure as Code Knowledge of integration patterns ...

experience transformation, helping enterprises modernise their contact centres using Amazon Connect and the latest AWS technologies. We're looking for an Amazon CX Senior Engineer to join the team and lead the design, implementation, and optimisation of complex full-stack Amazon Connect solutions. You'll play a pivotal … certification Amazon Connect Developer Specialist certification Any AWS Associate-level certification (working towards Professional level preferred) Deep technical understanding of Amazon Connect architecture and CX ecosystems Strong communication and leadership skills Nice to Have Python or JavaScript development experience Advanced use of Infrastructure as Code Knowledge of integration patterns ...

digital health technology business building consumer-grade products in a complex, regulated environment. The platform sits at the intersection of healthcare and modern digital experience, with real-world impact on how people access essential services. The business has strong momentum and a clear product direction. Product is now moving … Producing clear product documentation, wireframes and high-level UX concepts Partnering closely with engineering, design and QA to maintain pace and quality Improving the Customer Experience Identifying opportunities to improve key user journeys across the full funnel Running experiments and using insight and data to guide improvements Raising ...

partnering with a leading global financial technology organisation to identify a Business/Data Analyst who will play a pivotal role in optimising customer support operations and elevating client experience. This is an opportunity to join a high-growth, international business operating across multiple regions, serving hundreds of thousands … Trading Services function, you will act as a trusted advisor to senior leadership, leveraging data and analytics to drive operational excellence and customer satisfaction. You will design reporting frameworks, uncover actionable insights, and lead a small team of analysts to deliver impact at scale. Key Responsibilities Develop and manage ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active SC clereance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active SC clereance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

greenfield opportunity to for a Senior Mobile App Product Manager to join a high-performing cross-functional team working on a 0–1 customer-facing mobile-first product with significant scale and ambition. The Senior Product Manager (Mobile Apps) will: Own and deliver the mobile app roadmap across … Android. Lead backlog prioritisation focused on customer experience and commercial impact. Work closely with engineering, design, and data teams in a continuous delivery environment. Translate business and customer needs into clear, actionable tickets and acceptance criteria. Use customer insight, experimentation, and A/B testing ...