26 to 50 of 126 Customer Experience Jobs in Berkshire

Rapid Response Analyst Ciphr has an exciting opportunity for a Rapid Response Analyst to join the team as we grow and develop. You will be joining a dedicated Customer Experience team who are passionate about supporting our customers and each other to the best of their ability. In this role you will be the first line response for … customer support, covering a range of products including HR, payroll, LMS software amongst others. At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles. We want to give you the opportunity to embrace your role … issues. Ensure that customers' expectations are managed well. Have a good understanding of the product/service and should be able to troubleshoot technical issues. Keep detailed records of customer interactions, issues, and resolutions. Maintain a knowledge base of common problems and solutions that can be used to help customers in the future. Have the ability to identify and More ❯

Data Analyst – £285/day | 10-Month Contract | Hybrid (London) We’re looking for an experienced Data Analyst to join a global Customer Success Data Science team , working on initiatives that enhance customer experience and operational excellence across international markets. This is an exciting opportunity to make a real impact by building data foundations, enabling actionable insights … and driving automation across multiple regions. You’ll collaborate closely with cross-functional teams to ensure data drives strategy, informs decision-making, and helps deliver exceptional customer outcomes. What You’ll Do Build strong data foundations: Develop pipelines, improve data integrity, and establish clear metric definitions and governance across multiple international markets. Automate and streamline reporting: Create scalable dashboards … and reporting tools that deliver timely, accurate insights for business and customer success teams. Deliver deep-dive analytics: Identify root causes of performance trends, customer pain points, and operational inefficiencies, turning insights into actionable recommendations. Support experimentation: Analyse A/B tests and digital experience initiatives to measure impact and inform continuous improvement. Tell the story with More ❯

Customer Success Executive Competitive + Commission Manchester or Slough (Hybrid) Permanent full time If you have experience in client management — whether in Customer Success, Account Management, or another customer-facing role — you’ll be a great fit for this position. About the role: As a Customer Success Executive , you’ll be a trusted advisor for … flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely … with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing: Managing a portfolio of customers and acting as their primary point of contact Building trusted advisor relationships and guiding customers to achieve their goals Leading the More ❯

Customer Success Executive Competitive + Commission Manchester or Slough (Hybrid) Permanent full time If you have experience in client management — whether in Customer Success, Account Management, or another customer-facing role — you’ll be a great fit for this position. About the role: As a Customer Success Executive , you’ll be a trusted advisor for … flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely … with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing: Managing a portfolio of customers and acting as their primary point of contact Building trusted advisor relationships and guiding customers to achieve their goals Leading the More ❯

At Stax , we’re partnering with a leading AI-first SaaS company that’s redefining how customer support is built, scaled, and experienced in the era of intelligent automation. We’re looking for a Head of Customer Support — an inspiring leader who’s passionate about delivering exceptional customer experiences through innovation, data, and the power of AI. … About the Role As Head of Customer Support, you’ll lead and scale a global support organisation that’s setting new standards for how modern B2B SaaS companies engage with their users. You’ll design and execute a forward-thinking support strategy focused on measurable outcomes, agentic AI adoption, and seamless customer journeys. This role is ideal for … leader who thrives in fast-paced, high-growth environments and has a deep appreciation for both technology and people. What You’ll Bring 15+ years in Engineering, Technical Support, Customer Support, or Escalations, with 8+ years leading teams in high-growth B2B SaaS organisations. A proven record of scaling large support functions that drive measurable impact on customer More ❯

and Nordics Service Leadership Team in the implementation of new Service Offerings, working to ensure alignment across all stakeholder groups. This role will ensure smooth roll-out of new, customer offerings and methods of working whilst reducing non-value-add tasks & improving customer experience. This is primarily a hybrid role, 3 days in office and 2 days model … but will include travel to customer sites regularly. Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies … ensuring processes are documented, shared, understood & complied with Provide support & guidance to Management Team to effectively introduce change Work with the business to implement tools, processes & procedures around new customer offerings (including remote/smart services) Work with Operations & Finance Teams to improve visibility and tracking of operational costs & savings associated with providing new customer offerings (including employee More ❯

FX and Payments Product Owner to join a leading financial services organisation on a six-month contract. This is a key role driving the delivery of innovative, compliant and customer-centric foreign exchange and payments solutions across a complex technology transformation programme. You will work with multi-country, cross-functional teams, including Technology, Legal, Product, Compliance, Operations and Business … to define, prioritise and deliver new features that enhance customer experience, optimise transaction flows and align with evolving market standards and regulatory expectations. Key Responsibilities: Lead end to end delivery of FX and Payments initiatives from concept through to implementation Define and prioritise product backlogs, ensuring alignment with business objectives and compliance requirements Collaborate with engineering, design and … integration efforts across global markets Ensure adherence to regulatory, risk and compliance frameworks within payments and FX domains Track performance and identify opportunities for continuous product enhancement Skills and Experience: Proven experience as a Product Owner or Product Manager within Payments, FX or Transaction Banking Strong background in large scale technology transformation and digital platform delivery Experience More ❯

out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions . We understand that no two financial needs are … help us deliver faster, better, more transparent lending decisions for our customers. Working closely with senior business stakeholders, you’ll help shape the product roadmap, ensuring our products meet customer needs, comply with regulatory standards, and drive business growth. Reporting to the Head of Product, you’ll help establish a world-class product team and shape how we approach … product discovery and delivery. You’ll implement best practices from the technology, banking and fintech industries, ensuring our product development processes are agile, efficient, and customer focused. Key Responsibilities Vision & strategy Define and communicate a clear and compelling product vision, strategy and roadmap for our lending products. Conduct market research, customer discovery and competitor analysis to understand customer More ❯

the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale. As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such … that are not only personalised but predictive and dynamic. Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviours that … in every interaction. As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences. Learn more at Sitecore.com About the Role: The Sales More ❯

work with clients across various industries to develop technical solutions that satisfy the businesses needs. To be successful in this role, they are looking for the following skills and experience: Knowledge of the following workflows within ServiceNow: Customer Experience & Employee Experience Knowledge of the following modules: HRSD or CSM Demonstratable experience in the following: ServiceNow More ❯

team. They will be expected to deliver exceptional support to exchange participants through phone and email. Role: Provide application-level support to the GFO-X trading venue: Respond to customer and internal inquiries, diagnose the problem and then provide an effective solution. Troubleshoot issues related to FIX and proprietary protocols, application support, hardware, OS, monitoring and orchestration software, and … primary interface to the client. Lead client API and Algo Conformance testing and certification. Support start and end-of-day settlement process and back office functions. Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and contribute to developing self-help resources specific … troubleshooting for hardware. Collaborate with the wider IT team to ensure hardware configurations are optimized for stability, performance and security. Collaborate with the infrastructure, development and project teams: Provide customer feedback on issues relating to FIX and proprietary protocols, application support, hardware, and API enhancements or bug fixes to the development team. Participate in testing and quality assurance efforts More ❯

inventory. We partner with publishers worldwide to optimise their ad operations and drive sustainable revenue growth through innovative solutions and expert support. Role Overview We are seeking an experienced Customer Success Manager to join our growing team. This person will be responsible for building and maintaining strong relationships with our publishers, ensuring they maximize value from our advertising solutions. … This role will focus on understanding publisher goals, driving adoption of our platforms and products, and providing strategic guidance to improve monetization, performance, and long-term partnership success. The Customer Success Manager will act as a trusted advisor, coordinating with internal teams to deliver solutions, resolve issues, and proactively identify growth opportunities. What You Will Do We are looking … for experienced Customer Success Managers to join us in this growth phase and help us create the ideal customer experience for our clients. Manage and expand a portfolio of accounts generating $10m a year Relay customer feedback to the product team, ensuring we're developing the best technology to suit our customers' needs Craft persuasive sales More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … teams are communities of technology focussed professionals who work together to deliver SaaS ERP based transformation programmes based on KPMG Powered Enterprise. The teams use their functional knowledge and experience (e.g., Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, Coupa) to lead and deliver client programmes, to support pre-sales activities and to … d love to see: Educated to degree level or equivalent. An understanding of the key finance or procurement business issues/drivers that result in clients pursuing transformation programmes. Experience of multiple industry sectors (e.g. Media, Services, Retail, Insurance, Local Government etc.) is preferred Experience of working effectively with senior client representatives. Knowledge of how Oracle Cloud ERP More ❯

days left to apply)job requisition id: Summary: VIAVI has a 90+ year history of technical innovations that have evolved to keep pace and address our customer's most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large … We are the people behind the products that help keep the world connected - at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers This … grade GenAI systems, and gain exposure to advanced architectures in a fast-evolving space. Duties & Responsibilities: Design, develop, and deploy GenAI features in telecoms use cases like network analytics, customer experience, and automation. Own end-to-end delivery - from prototyping to production release. Build and optimize RAG pipelines, LLM integrations, and orchestration workflows Deploy and monitor AI workloads More ❯

maintain momentum. What we expect from you: Strategic Leadership: Proven ability to translate vision into actionable programs and mobilize cross-functional teams toward shared outcomes. Transformation & Change Expertise: Deep experience leading large-scale transformation, ideally across multiple geographies and functions. Program & Portfolio Management: Strong command of methodologies (Agile/hybrid/waterfall) with experience managing complex multi-track … programs. Operational Acumen: Understanding of organizational design, shared services, and best-shoring models, including experience implementing AI and automation in operations. Commercial Mindset: Ability to connect operational changes to business performance (revenue, margin, cost base, and customer experience). Analytical Rigor: Comfortable using data and KPIs to measure impact and guide decisions. Influence & Communication: Excellent stakeholder management … skills; able to communicate clearly, inspire trust, and navigate complex organizational dynamics. Cultural Agility: Experience working in international environments, building bridges across regions, and fostering a “one company” mindset. Experience leading transformation or modernization programs in global or multi-regional organizations (preferably in IT services, technology, or consulting). Strong background in program governance, PMO leadership, and strategic More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

security. Communicate complex security concepts to non-technical stakeholders and executives. Provide training and mentorship on network security best practices. Maintain accurate documentation of configurations, processes, and procedures. Knowledge & Experience Minimum 8–10 years’ experience in network security, with at least 5 years as a Security Consultant, Security Architect, or equivalent . Proven expertise in Palo Alto Networks … Firewalls (mandatory). Strong understanding of LAN, WAN, DMZ architectures, routing, switching, and subnetting . Hands-on experience with cloud security (Azure, AWS, OCI). Familiarity with solution delivery lifecycles (SDLC), Agile frameworks, and security tools . Strong communication skills with the ability to simplify technical concepts for executives. Qualifications & Certifications Relevant certifications such as Palo Alto PCNSA/… PCNSE, F5, CompTIA, Zscaler, Azure, AWS, CISSP, CCSP, ISSAP, ITIL (preferred). Performance Expectations Customer Centricity : Deliver timely solutions to security incidents, enhance customer experience, and recommend effective controls. Sales Support : Contribute to proposal development, identify opportunities for service expansion, and support business growth initiatives. What’s on Offer Opportunity to work on cutting-edge network security More ❯

AI is an end-to-end platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue. With … and outbound programs Evangelize DRUID brand in the marketplace by presenting, promoting, and selling our solutions by leveraging a value selling approach Establish, develop, and maintain positive business and customer relationships in the territory Develop trusted relationships with local partners and global systems integrators to cultivate new opportunities and drive successful customer implementations Monitor the company’s industry … competitors, new products, and market conditions to understand a customer's specific needs Update and maintain the CRM system Supply management with feedback on customer needs, problems, interests, activities, and potential for new products and services Continuously test and iterate outbound prospecting campaigns with tailored and personalized messaging. What you’ll bring to DRUID Strong track record of More ❯

of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London– 3 days in office/2 days remote Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Product Specialist … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature of the role A motivated self … standard Responsibilities for Product Specialist –Spanish-speaking - Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify significant new projects Basic troubleshooting More ❯

present regular sales reports, forecasts, and performance metrics to the executive team Manage the sales budget, ensuring optimal allocation and utilization of resources Coordinate with marketing, product development, and customer support teams to ensure a seamless customer experience Sales Responsibilities: Actively engage in selling GK8’s blockchain solutions to prospective clients, building and maintaining strong client relationships … product demonstrations to potential clients Qualifications: Bachelor’s degree in Business, Engineering, Finance, or a related field. An MBA or advanced degree is preferred Minimum of 7 years of experience in sales, with at least 3 years in a leadership role within the blockchain industry Strong technical background with an understanding of blockchain technology and fintech solutions Proven track … record of achieving sales targets and driving growth in a similar role Excellent leadership, communication, and interpersonal skills Strong negotiation and closing skills, with a customer-centric approach Ability to travel as needed to meet with clients and attend industry events Proficiency with CRM software and sales analytics tools More ❯

premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. They are helping organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using their solutions. … for onboarding, content sharing, and campaign execution. Team Collaboration Collaborate with internal teams and contribute to a culture of creativity, accountability, and continuous improvement . Requirements 6+ years of experience in partner or channel marketing, ideally within international markets. Experience executing co-marketing campaigns and working with partner ecosystems. Familiarity with EMEA and APAC business environments and cultural … nuances. Strong communication and project management skills. Experience in B2B tech, SaaS, or enterprise software is preferred. Comfortable working in a fast-paced, cross-functional environment. Why apply: The Company: Join some of the industry’s most creative minds. Their global team of professionals are always encouraged to keep up with the latest technological and business advances, which ensures More ❯

a fast-paced, high-performance environment. You’ll be the technical backbone bridging our product with client needs, helping scale our go-to-market efforts and shaping how customers experience our platform. This hybrid role combines technical expertise, client-facing problem-solving, and product integration, with plenty of room to grow and shape the scope based on your strengths. … that values flexibility and connection. What you'll do: You will work mostly on post-sales operations. Work closely with the founders and the (future) CSM team throughout the customer journey Gain a deep understanding of our users, their business objectives, their flows of funds to demonstrate value effectively. Ensure an excellent customer experience and apply technical … expertise throughout the implementation by maintaining consistent, clear communication with multiple stakeholders. Differentiate between “must-have” and “nice-to-have” requirements and feedback from the customer during the deployment. Document the implementation project plan for both internal and external stakeholders. Define project milestones, meet them, and clearly communicate dependencies and ownership. Identify and mitigate project risks such as scope More ❯

executing the organization’s technology vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives. Lead the planning, design, and … implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement. Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability. Oversee the management and modernization of IT infrastructure, cybersecurity, and data governance frameworks. Collaborate with executive leadership to identify technology-driven opportunities that improve … for digital transformation and IT performance, ensuring measurable value creation. Stay abreast of global rail technology trends and best practices to maintain a competitive and future-ready organization. Qualifications & Experience Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field. 15+ years of progressive experience in technology leadership, preferably within large-scale, asset More ❯

as a Great Place to Work across multiple categories ?? About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft … effectively to ensure timely resolutions Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base ? Ideal Skills & Experience Experience supporting Power Platform (Power Apps, Power Automate, Power BI) Exposure to Microsoft Dynamics 365 is a strong plus Strong troubleshooting and customer service skills Knowledge of More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯