51 to 75 of 83 Customer Service Jobs in Berkshire

Act as the first point of contact for all queries via phone, email, and ticketing system Provide 1st line technical support for the billing team Log, triage, track and service requests through to resolution or escalation Diagnose and troubleshoot basic issues using established procedures Escalate unresolved incidents to 2nd or 3rd line support as appropriate Document issues and solutions … to build a knowledge base of content Deliver excellent customer service and maintain a high level of professionalism Contribute to continuous service improvement initiatives Ability to process a high volume of tickets daily Skills you require Ability to process a high volume of tickets daily Experience with ticketing tools Experience with Microsoft, Adobe and AWS is beneficial … Experience with Service Now or a similar tool is highly advantageous Be able to handle a fast-paced environment Must possess strong organisational skills and have good attention to detail The preferred candidate will have gained experience in a 1st line support or a help desk role. By applying you will be registered as a candidate with Marc Daniels More ❯

of client facing presentations, workshops, authoring design documentation, technical implementation, and the deployment of solutions Development, configuration, integration, testing, optimisation, implementation, and debug of bespoke client solutions Providing a customer facing interface for support queries and providing a cohesive experience for our clients Updating clients on all stages of support calls including logging, research, action plan and escalation through … do you need? No particular experience is required for this role, all we ask for is a growth mindset, a passion for IT and a desire to deliver Exceptional Service To be successful in the role, you must be able to demonstrate the following skills: Must hold or be able to successfully achieve and maintain NPPV3 with SC (this … be resident in the UK for the past 5 years and have spent no more than 3 consecutive months outside the UK in that period) Able to evidence Exceptional customer service skills Able to evidence exceptional communication skills An appetite to continually develop your skills and career Flair for solving problems and analytical skills Passionate about innovation and More ❯

within the company. Specifically relating to the delivery of Audio-Visual projects. Key Roles & Responsibilities Responsible for managing key projects with an administrative team to a high standard, excellent customer service, quality on site and protection of margins. As an estimate we have around 35 projects per month with several of these being large 100k plus. The candidate … will have the larger of the projects to manage top to bottom and additionally technically support the project and service coordinators where applicable. Be involved in all handovers with the sales team and initial call set up with the customer, prior to handing it over to the coordination team for installation. Overseeing the admin team on a daily … basis - working on the project delivery and provide support for the service contract coordinator where required. Drawings, elevations, cable schedules, RAMS, project meetings, scheduling. Manage all engineers in house and external and the appropriate insurances, vehicles and PPE when required. Be able to demonstrate an understanding of all company products, services and business processes as well as having a More ❯

drive accelerated growth and technology-led innovation in the global marketplace. Job Summary: Supermicro Computer, Inc. is currently seeking a Sr. Sales Manager responsible for successfully expanding Supermicro's customer base in targeted areas. Sr. Sales Manager will also be responsible for maintaining the quality, efficiency, and integrity of Supermicro's sales process through various means of marketing activities … target lists for vertical markets Develop relationships, communicate product and market information Monitor inventory, negotiate prices, enter and monitor order start, facilitate credit issues and negotiate returns Develop supervisor customer service relationships with prospects Consistently achieve lead and quota Produce reports as necessary Qualifications: Bachelor's degree in Business, Engineering, or similar fields preferred Minimum 7-10 years … navigating complex sales situations Strong inter-personal and relationship-building skills, with the ability to influence and collaborate effectively across teams Passionate about sales activities and building long-term customer relationships Able to work positively under deadlines and constraints; result-oriented and highly attentive to detail Demonstrated problem-solving capabilities and a proactive approach to challenges Strong communication skills More ❯

manage support cases using the a ticketing system, ensuring accurate tracking and timely resolution. Problem Resolution : Investigate and resolve technical issues related to payment processing, ensuring minimal disruption to customer operations. Payment System Troubleshooting : Work with customers to identify and resolve issues with payment terminals, card reader devices, and POS integrations. Person Specification: Strong interpersonal skills and the ability … with payment processing systems or POS integrations is highly desirable Experience with relational databases (e.g., SQL) is a plus Ability to multitask, prioritize, and manage multiple cases efficiently Strong customer service orientation with a proactive approach to resolving issues This is a full-time permanent position offering an attractive annual salary of £28,000 + Bonus & Benefits Advancing More ❯

/knowledge: Experience of working in energy and utilities sector and associated technologies, specific experience in electricity networks, Distribution Network Operators and asset management organisations Working knowledge of field service and operations, capital programme delivery or customer service design preferable Experience working in an agile programme delivery environment delivering business and technology change using waterfall and Agile More ❯

or hardware (including remedying disruptions) to business partners and/or customers; Provide training to colleagues, business partners or end-users, develop training programs with a focus on excellent customer experience and self-reliance of business partners and end-users.As this is a substantial element of the role, you must be able to confidently deliver training sessions to engineers … salary is appropriate to the job. Required experience and skills Qualifications and experience: An education in IT or a similar field and a minimum 5 years' experience in a customer service/pre-sales/technical support role, ideally in the security/access control industry; Technological expertise: In depth knowledge about IT infrastructure, networking, SaaS/Cloud More ❯

a relevant business discipline and/or demonstrable experience in delivery in this area Ability to follow defined processes and procedures in an accurate and consistent manner Proven good customer service and communication skills A good working knowledge and/or understanding of relevant legislation and regulation in IT A good wider understanding of - and interest in - technology More ❯

of working within an automated processing environment (desirable). Minimum 1 years experience in catering (desirable). The ability to work calmly under pressure. Excellent communication, team work and customer service skills. Good literacy skills, verbal written and spoken. Operational awareness, understand of HACCP, COSHH, DDA, Food Hygiene, Health, and Safety and DFT requirements (Role specific). More ❯

role, you'll be the face of our company on client sites - installing, maintaining, and commissioning CCTV systems to the highest standards. If you thrive on technical challenges, value customer satisfaction, and want to be part of a team that truly makes a difference, we'd love to hear from you.The successful candidate must have experience in IP CCTV … to adapt solutions to meet clients' specific needs and the evolving nature of their premises.There will be out-of-hours working and overtime required, with travel to and from customer sites expected with prior notice. You will also be included in the 'on call' rota system. Job involves but is not limited to: Installation and commissioning of CCTV systems … hazards Key skills and Experience: Self-starter Working as an outdoors field engineer Working alone and in a team Must have flexible approach to working location and times Excellent customer service skills Demonstrable knowledge of CCTV installation Demonstrable knowledge of commissioning CCTV systems Working knowledge of IP Networking and excellent IT competence Essential: Full Driving Licence CSCS card More ❯

role, you'll be the face of our company on client sites - installing, maintaining, and commissioning CCTV systems to the highest standards. If you thrive on technical challenges, value customer satisfaction, and want to be part of a team that truly makes a difference, we'd love to hear from you. The successful candidate must have experience in IP … adapt solutions to meet clients' specific needs and the evolving nature of their premises. There will be out-of-hours working and overtime required, with travel to and from customer sites expected with prior notice. You will also be included in the 'on call' rota system. Job involves but is not limited to: Installation and commissioning of CCTV systems … hazards Key skills and Experience: Self-starter Working as an outdoors field engineer Working alone and in a team Must have flexible approach to working location and times Excellent customer service skills Demonstrable knowledge of CCTV installation Demonstrable knowledge of commissioning CCTV systems Working knowledge of IP Networking and excellent IT competence Essential: Full Driving Licence CSCS card More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

solid attention to detail. Salary 37-38k. (Training in Software Development, AI technologies, IOT, Contact Centre application, Machine Learning, SaaS, Cloud Applications), and more. Very Much of a Customer facing CX ROLE. Our clients take pride in their core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in their high-quality products … University or Commercial or Own Project GIT/GitHub Fact finding Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers Providing excellent customer service at all times The Person : Technical Supporting/Graduate IT Engineer 2:1 Bachelors Degree in Computer Science/STEM/Mathematics/Physics/Chemistry/… or knowledge of database query language (i.e. SQL) or a desire to learn Some programming languages would be of advantage or a willingness to learn Good experience in a customer facing role Keen interest in Software Development Applications. More ❯

solid attention to detail. Salary 37-38k. (Training in Software Development, AI technologies, IOT, Contact Centre application, Machine Learning, SaaS, Cloud Applications), and more. Very Much of a Customer facing CX ROLE. Our clients take pride in their core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in their high-quality products … University or Commercial or Own Project GIT/GitHub Fact finding Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers Providing excellent customer service at all times The Person : Technical Supporting/Graduate Software Developer 2:1 Bachelors Degree in Computer Science/STEM/Mathematics/Physics/Chemistry/… or knowledge of database query language (i.e. SQL) or a desire to learn Some programming languages would be of advantage or a willingness to learn Good experience in a customer facing role Keen interest in Software Development Applications. Graduate open day 30th of JULY 2025, at our clients offices in Braacknell More ❯

their customers' experiences with the sole purpose of changing the way people work and communicate. The Role Manage key projects with an administrative team to a high standard, excellent customer service, quality on site and protection of margins. As an estimate we have around 35 projects per month with several of these being large 100k plus. The candidate … will have the larger of the projects to manage top to bottom and additionally technically support the project + service coordinators where applicable. As discussed be involved in all handover with the sales team and initial call set up with the customer, prior to handing it over to the coordination team for installation. Oversee on a daily basis … the admin team working on the project delivery and provide support for the service contract coordinator where required. Drawings, elevations, cable schedules, RAMS, project meetings, scheduling. Manage all engineers in house and external and the appropriate insurances, vehicles and PPE when required. Be able to demonstrate an understanding of all company products, services and business processes as well as More ❯

Technical problem solving Fact finding Working with Software/Hardware applications Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers Providing excellent customer service at all times The Person 2:1 Bachelors Degree in Computer Science/STEM/Mathematics/Physics/Chemistry/Electronic/Electrical Engineering, Natural Science … or knowledge of database query language (i.e. SQL) or a desire to learn Some programming languages would be of advantage or a willingness to learn Good experience in a customer facing role Keen interest in Software Applications, AI, Machine Learning, Cloud, NLP, and Client Facing More ❯

Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but … context of the client's tech stack. Develop and present technical proposals and sharp RFP responses. Education and Experience 7 years of experience in developing AI based solutions for customer service/Contact Centers Proficient in AI, cloud-based solutions, APIs, and integration methodologies. Masters in AI/Computer Science. Our Hiring Process is "Easy with eGain" Step More ❯

equipment to meet turnaround times and quality levels. Fault diagnosis and repair of supporting equipment covering, to meet turnaround times and quality levels. Provision of a technical query answering service to customers including out-of-hours coverage where contracted for. Recording work on the Company failure reporting system(s) to ensure a full audit trail is available for long More ❯

the Bristol and Oxford areas. Ensuring all systems are fully operational and compliant with industry standards. Conducting regular inspections and maintenance - roubleshooting and resolving any issues promptly. Providing excellent customer service to clients and addressing any concerns they may have. Keeping detailed records of all maintenance and repair work conducted. Comissioning new instals (they wil train you on … effectively. The company is a leader in maintaining fire and security systems, ensuring safety and security for a wide range of clients. They are dedicated to providing high-quality service and maintaining strong relationships with their customers. If you're a Fire & Security Engineer with industry experience and a passion for maintaining safety standards, this could be the perfect More ❯

the Bristol and Oxford areas. Ensuring all systems are fully operational and compliant with industry standards. Conducting regular inspections and maintenance - roubleshooting and resolving any issues promptly. Providing excellent customer service to clients and addressing any concerns they may have. Keeping detailed records of all maintenance and repair work conducted. Comissioning new instals (they wil train you on … effectively. The company is a leader in maintaining fire and security systems, ensuring safety and security for a wide range of clients. They are dedicated to providing high-quality service and maintaining strong relationships with their customers. If you're a Fire Alarm & Security Engineer with industry experience and a passion for maintaining safety standards, this could be the More ❯

Conditioning Systems Strong Electrical & HVAC Experience Have previously worked as a mobile FM engineer What is important to us is your natural communication skills to deliver high levels of customer service at all times, your ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence. ABOUT THE … and a flexible benefits scheme that you can tailor to suit your lifestyle. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record More ❯

scripted instructions Collect user signatures upon completion Organise and store equipment such as keyboards and accessories What We're Looking For A proactive and dependable attitude Good communication and customer service skills Ability to follow straightforward instructions and processes Comfortable working on your feet and handling light equipment Flexibility to work variable shift patterns if required Additional Information More ❯

scripted instructions Collect user signatures upon completion Organise and store equipment such as keyboards and accessories What We're Looking For A proactive and dependable attitude Good communication and customer service skills Ability to follow straightforward instructions and processes Comfortable working on your feet and handling light equipment Flexibility to work variable shift patterns if required Additional Information More ❯

Engineer to their team. In this varied role you will visit sites nationwide, meeting with key clients as you install Audio, Visual and Lighting systems. You will deliver excellent customer service with the potential to progress into Management roles both on site and in the office. This role would suit an ambitious AV Engineer looking to join a More ❯