76 to 83 of 83 Service Delivery Jobs in the City of London

most demanding businesses. With a growing international footprint and a strong focus on innovation, our Client is committed to operational excellence, sustainability, and continual improvement in all aspects of service delivery. As part of this commitment, we are seeking a Senior Operational Capability Manager to lead the strategic uplift of operational maturity and capability across the data centre estate. … data centre sites. Working closely with Senior Data Centre Managers, Engineering, Technology, and Operational Leadership teams, you will ensure that processes, systems, and people are aligned to deliver exceptional service to customers at all times. Key Responsibilities Lead the continuous improvement of data centre operations, driving consistency and excellence across all sites. Develop, establish, and maintain robust operational process … to proactively manage and resolve incidents, ensuring lessons learned are captured and acted upon. Lead detailed root cause analysis of incidents and oversee the implementation of preventative measures. Coordinate service planning and maintenance activities, ensuring minimal customer impact and alignment with business priorities. Collaborate with the Operational Technology Product Manager to identify, implement, and optimise digital tools and automation More ❯

most demanding businesses. With a growing international footprint and a strong focus on innovation, our Client is committed to operational excellence, sustainability, and continual improvement in all aspects of service delivery. As part of this commitment, we are seeking a Senior Operational Capability Manager to lead the strategic uplift of operational maturity and capability across the data centre estate. … data centre sites. Working closely with Senior Data Centre Managers, Engineering, Technology, and Operational Leadership teams, you will ensure that processes, systems, and people are aligned to deliver exceptional service to customers at all times. Key Responsibilities Lead the continuous improvement of data centre operations, driving consistency and excellence across all sites. Develop, establish, and maintain robust operational process … to proactively manage and resolve incidents, ensuring lessons learned are captured and acted upon. Lead detailed root cause analysis of incidents and oversee the implementation of preventative measures. Coordinate service planning and maintenance activities, ensuring minimal customer impact and alignment with business priorities. Collaborate with the Operational Technology Product Manager to identify, implement, and optimise digital tools and automation More ❯

and supports strategic financial management through expert guidance and strong operational leadership. Key Responsibilities Leadership & Business Partnering Build strong working relationships across departments. Promote a culture of customer-focused service delivery. Work collaboratively with Finance Business Partners and the Head of Financial Planning. Financial Accounting & Audit Lead the annual audit process and prepare financial statements in line with UK … Operations Lead the Financial Services Unit (Revenue and Payments Units). Ensure accurate processing of invoices, tuition fees, staff/student expenses, and supplier payments. Implement KPIs to monitor service efficiency. Research Finance Oversee post-award research funding support and compliance. Finance Systems & Processes Oversee financial systems development and accounting structures. Ensure strong reconciliation and compliance frameworks. Finance Training More ❯

services sector to appoint a Head of Global Finance Shared Services . This senior leadership position offers the opportunity to design, establish, and oversee a newly created Finance Shared Service Centre (SSC) model with two international hubs. The role will be central to ensuring finance operations are aligned with corporate strategy, delivering consistent, high-quality service across multiple … jurisdictions, and embedding operational excellence into all aspects of global finance processes. Key Responsibilities Lead the establishment and long-term strategy of the organisation's Finance Shared Service Centres. Oversee global finance operations including accounts payable/receivable, payroll, general ledger accounting, and financial reporting. Develop and implement governance frameworks, performance standards, and compliance controls across international locations. Drive … efficiency and standardisation through process optimisation, automation, and technology-led solutions. Provide senior oversight of geographically dispersed teams, fostering collaboration and ensuring consistency in service delivery. Act as a trusted advisor to senior stakeholders, ensuring finance shared services are aligned with corporate objectives. Candidate Profile A recognised professional accounting qualification (e.g. ACCA, ACA, CIMA or equivalent). Significant leadership More ❯

Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities Manage and grow a portfolio of strategic UK-based managed service clients. Lead and mentor Customer Success Managers located in South Africa. Drive client satisfaction, engagement, and retention through proactive support and strategic planning. Identify and close opportunities for upselling … and cross-selling, particularly in the security services space. Act as the main escalation point for complex account issues. Collaborate with technical, new business, and strategy teams for seamless service delivery. Onboard new clients and ensure smooth transitions and long-term success. Maintain accurate CRM records and monitor account health metrics. Key Attributes Required You must be currently working More ❯

Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities Manage and grow a portfolio of strategic UK-based managed service clients. Lead and mentor Customer Success Managers located in South Africa. Drive client satisfaction, engagement, and retention through proactive support and strategic planning. Identify and close opportunities for upselling … and cross-selling, particularly in the security services space. Act as the main escalation point for complex account issues. Collaborate with technical, new business, and strategy teams for seamless service delivery. Onboard new clients and ensure smooth transitions and long-term success. Maintain accurate CRM records and monitor account health metrics. Key Attributes Required You must be currently working More ❯

Datacentre sector. The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery. This role is required to deputise for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined … in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/improvements, and co-ordinating with other teams to source resolutions. Specific duties include but are not limited to the following job functions. • Manage a small portfolio of small customer accounts, primarily … but not in the finance vertical • Provide cover for Customer Success Managers on key accounts during absence • Collate operational data and produce monthly customer service reports • Provide exceptional administrative support to the Customer Success Team • Maintain accurate records of customer interactions • Respond to customer inquiries promptly and professionally by phone, email or other communications channels • Regularly audits work being More ❯

Datacentre sector. The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery. This role is required to deputise for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined … in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/improvements, and co-ordinating with other teams to source resolutions. Specific duties include but are not limited to the following job functions. • Manage a small portfolio of small customer accounts, primarily … but not in the finance vertical • Provide cover for Customer Success Managers on key accounts during absence • Collate operational data and produce monthly customer service reports • Provide exceptional administrative support to the Customer Success Team • Maintain accurate records of customer interactions • Respond to customer inquiries promptly and professionally by phone, email or other communications channels • Regularly audits work being More ❯