26 to 44 of 44 Customer Experience Jobs in the East Midlands

Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive … Collaborate with 3rd Line engineers, project teams, and external suppliers to resolve complex issues. Ensure appropriate escalation of high-priority incidents and major outages. Customer Service & Communication Provide high-quality remote and on-site support. Keep users informed of progress, ensuring communication is clear and non-technical when needed. ...

innovation, efficiency, and continuous improvement, they operate in a fast-paced environment where ideas are valued and initiative is encouraged. The team is collaborative, customer-driven, and committed to building scalable processes that support long-term growth. They offer the opportunity to work on meaningful projects, influence … practical problem-solving. About the role This role is responsible for managing and delivering key business initiatives that strengthen operational performance, improve the customer experience, and support scalable growth. Projects may include product launches, workflow improvements, and internal transformation efforts, with ownership spanning from initial planning through successful ...

high-pressure, time-sensitive delivery environments. This role operates across fixed go-lives, matchdays and peak trading periods where delivery quality directly impacts revenue, customer experience and reputation. Working closely with internal teams, third-party suppliers, and customers, the Project Manager ensures projects are delivered on time … delivery decisions and act with a commercial mindset, whilst reporting to the Head of Projects. What you’ll need In addition to the experience outlined below, you will need to demonstrate that you are highly adaptable, a confident communicator and show a willingness to learn new things. Experience ...

Logo Acquisition hunting & and driving new business acquisitions in order to achieve business goals for the IT Domain Primary Job Responsibility: Primarily drives new customer acquisition through existing knowledge, experience, and industry network Drives large multi-year deals Drives the entire sales process; leads and assigns team responsibilities … organization's goals and objectives for the chosen vertical Education and Essential Experience: 10-15 years of experience in BPO/CX Sales (New Business Development) at a leadership level Sales experience with a proven track record in BPO/CX Services sales Should have deep knowledge ...

Logo Acquisition hunting & and driving new business acquisitions in order to achieve business goals for the IT Domain Primary Job Responsibility: Primarily drives new customer acquisition through existing knowledge, experience, and industry network Drives large multi-year deals Drives the entire sales process; leads and assigns team responsibilities … organization's goals and objectives for the chosen vertical Education and Essential Experience: 10-15 years of experience in BPO/CX Sales (New Business Development) at a leadership level Sales experience with a proven track record in BPO/CX Services sales Should have deep knowledge ...

Logo Acquisition hunting & and driving new business acquisitions in order to achieve business goals for the IT Domain Primary Job Responsibility: Primarily drives new customer acquisition through existing knowledge, experience, and industry network Drives large multi-year deals Drives the entire sales process; leads and assigns team responsibilities … organization's goals and objectives for the chosen vertical Education and Essential Experience: 10-15 years of experience in BPO/CX Sales (New Business Development) at a leadership level Sales experience with a proven track record in BPO/CX Services sales Should have deep knowledge ...

Logo Acquisition hunting & and driving new business acquisitions in order to achieve business goals for the IT Domain Primary Job Responsibility: Primarily drives new customer acquisition through existing knowledge, experience, and industry network Drives large multi-year deals Drives the entire sales process; leads and assigns team responsibilities … organization's goals and objectives for the chosen vertical Education and Essential Experience: 10-15 years of experience in BPO/CX Sales (New Business Development) at a leadership level Sales experience with a proven track record in BPO/CX Services sales Should have deep knowledge ...

Logo Acquisition hunting & and driving new business acquisitions in order to achieve business goals for the IT Domain Primary Job Responsibility: Primarily drives new customer acquisition through existing knowledge, experience, and industry network Drives large multi-year deals Drives the entire sales process; leads and assigns team responsibilities … organization's goals and objectives for the chosen vertical Education and Essential Experience: 10-15 years of experience in BPO/CX Sales (New Business Development) at a leadership level Sales experience with a proven track record in BPO/CX Services sales Should have deep knowledge ...

into a confident and commercially capable Business Development professional, one who plays a direct role in delivering an effortless, reassuring, and insight led customer experience. In these early stages (first 12 months), your focus will be on building and nurturing relationships with existing customers, ensuring every interaction feels smooth … experience. Your reward structure grows with your development: Year 1: Eligibility for our Sales Bonus Scheme, reflecting performance in relationship-building, renewals, and effortless CX delivery. In addition - Year 2 onwards: Eligibility for our Commission Scheme, recognising your expanded commercial contribution. Why work for us? Here at the HBP Group ...

data-driven insights that enhance business performance. With a strong focus on innovation, the company leverages cutting-edge technology to optimise operations and improve customer experiences click apply for full job details ...

after customers to encourage repeat business. Key responsibilities Handle inbound enquiries via phone, email, and our website, responding promptly and professionally. Understand what the customer needs, recommend the right solution, and produce accurate quotations. Follow up enquiries and quotes to keep opportunities moving and close sales. Support outbound campaigns … order completion, ensuring details are correct and customers are kept informed. Work closely with colleagues to ensure smooth internal coordination and a great customer experience. What were looking for Sales and/or customer service experience (B2B). A confident, friendly, and professional communicator by phone ...

revenue growth. This position is required to report to Milton Keynes, U.K. Role Description Function as the central sales contact for our core customer base. Forge strong relationships with customers, external sales team, and SHI internal departments. Work closely with aligned Outside Sales Team to collectively own the sales … predictable, accurate and adhered to. Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls. Acknowledge and resolve customer inquiries proactively, resolving issues with a 'complete-first-time' attitude, delivering an exceptional customer experience. Identify and capture new opportunities, moving them effectively through ...

thrives on innovation and enjoys working across a diverse technology stack. The systems you’ll support underpin both our in-club and online customer experiences, giving you the opportunity to influence how thousands of people interact with Buzz Bingo every day. What You’ll Do Data Pipeline Development: Design … soft drinks Refer a Friend Scheme Life Assurance & Pension Scheme Access to trained Mental Health Advocates What We’re Looking For Essential Skills & Experience: Proven experience as a Data Engineer or similar role, with strong knowledge of data warehousing and modelling. Proficiency in C#, Python, Java, or Scala ...

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days … please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment Manage tickets, ensuring ...

change across Barron McCann and partner environments. Mentor: Support team development and share knowledge to grow the PIDS department. What We’re Looking For Experience: 5+ years managing complex projects end-to-end. Skills: Strong organisational, communication, and stakeholder management abilities. Expertise: Financial control, risk management, and governance know … Proficient in Microsoft Office and project management tools. Safety First: Committed to health and safety best practices. Bonus Points: PRINCE2/APM certification, PMO experience, WMS familiarity, and a background in infrastructure or tech deployment. Why Join Us? Be part of a forward-thinking company driving innovation in passenger ...

data-driven insights that enhance business performance. With a strong focus on innovation, the company leverages cutting-edge technology to optimise operations and improve customer experiences. You will play a key role in designing, developing, and maintaining the organisation's data infrastructure. You'll work closely with stakeholders across … Work closely with data analysts, software engineers, and business stakeholders to understand data needs and develop solutions. Requirements: Strong SQL development and optimisation skills. Experience with SQL Server Integration Services (SSIS) and SQL replication. Hands-on experience with Visual Studio for database development. Proficiency in Power ...

talented data engineers. As a major UK energy provider, our client is committed to 100% renewable energy and sustainability, focusing on delivering exceptional customer experiences. It is initially a 6-month contract with potential to be extended. The role is Hybrid, with one day a week being based … others in the team and foster a culture of innovation and peer review within the team to ensure best practice. Knowledge and Skills: Extensive experience of Python preferred, including advanced concepts like decorators, protocols, functools, context managers, and comprehensions. Strong understanding of SQL, database design, and data architecture. Experience ...

changed and creating new knowledge articles to close the knowledge gaps. Queue Management Taking Switchboard overflow calls when they are busy. Key Requirements: Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call. Excellent telephone manner and written capability … essential. Ability to handle conflict Ability to be flexible and adaptable to change, even it is a total surprise. Focus on the customer experience. Team Player with the ability to focus on the team progression and not just your own. Reliable with good timekeeping. Confidence to speak ...

Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What … with top-tier tech, social events and incentives, and structured training and progression within a leading European IT provider. What we’re looking for: Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern ...