26 to 50 of 60 Customer Experience Jobs in the East Midlands

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

their clients' requirements. The role will be accountable for planning and overseeing projects to ensure they are completed on time and within budget. Prior experience in managing IT projects is essential, as well as an excellent technical background with strong networking and Azure experience. They will also identify smarter … all live projects. They will be responsible for ensuring projects are smoothly transitioned to the Service Desk for ongoing support. Key Responsibilities: Ensure excellent customer experience through effective delivery of projects to the agreed cost, time, scope, quality, and security constraints. Provide regular, accurate and timely client reporting … to meet and exceed customer’s expectations. Deliver technical projects, utilising Project Support Engineers where required to further their skills. Establish regular, clear, and consistent channels of communication at all levels within the organisation and with the client. Establish clear objectives and expectations throughout the project, ensuring everyone understands More ❯

Analyse large volumes of data from various sources, including transactional, demographic, and online data, to build predictive models. Apply machine learning techniques to personalise customer experiences and optimise content presentation. Design and execute robust testing strategies to validate hypotheses and measure commercial impact. Present insights and recommendations to senior … stakeholders, including C-suite executives. Proactively identify opportunities for personalisation and customer experience improvements. About You Strong expertise in a broad range of data science techniques , including regression, classification, and machine learning. Experience with deep learning or generative AI is a plus but not essential. Proficiency in … Spark)SQL and Python . Experience with PySpark is beneficial but not required. Experience designing and implementing robust testing frameworks . Strong analytical skills with keen attention to detail. Excellent communication skills-comfortable presenting insights to a variety of audiences and crafting a compelling data-driven narrative. Effective More ❯

you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain … daily and accurate reporting. Contribute to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. Perks: Embrace diversity & inclusivity … being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

to life and loves problem solving? GammaLabs is on the lookout for an Apprentice Business Analyst who’s ready to gain some hands-on experience in creating products, working with other companies, and making a real business impact. Role The main purpose of this apprentice position is to help … improve Gamma’s website and systems, making the customer experience smoother and more effective. You’ll work closely with business partners and team members to find ways to make things better for customers as they navigate Gamma’s website and systems You’ll work on big projects from … requirements Assist in organising and documenting workshops Support the testing of new processes and systems Help maintain project documents and updates Assist in analysing customer feedback and finding areas for improvement Support in the creation of user guides and training materials Training Business Analyst Level 4. After you have More ❯

Executive to help manage and grow two e-commerce sites serving both retail and trade customers. This is an exciting opportunity for someone with experience in digital marketing and e-commerce, looking to take ownership of website management, product merchandising, and performance marketing within a fast-paced, creative business. … closely with the Head of Marketing, you'll manage the day-to-day performance of e-commerce websites and contribute to strategies that improve customer experience, drive traffic, and boost sales. Key Responsibilities for E-Commerce Executive Website & E-Commerce Management Maintain and merchandise product listings, categories, and … content Optimise website performance and user experience across desktop and mobile Prepare and edit product imagery using Photoshop (or similar tools) Manage product data uploads, pricing, and cross-selling functionality Carry out regular website audits and competitor benchmarking Digital Marketing Support Support Google Ads campaigns (Search, Shopping, Display, Retargeting More ❯

Executive to help manage and grow two e-commerce sites serving both retail and trade customers. This is an exciting opportunity for someone with experience in digital marketing and e-commerce, looking to take ownership of website management, product merchandising, and performance marketing within a fast-paced, creative business. … closely with the Head of Marketing, you'll manage the day-to-day performance of e-commerce websites and contribute to strategies that improve customer experience, drive traffic, and boost sales. Key Responsibilities for the E-Commerce and Digital Executive Website & E-Commerce Management Maintain and merchandise product … listings, categories, and content Optimise website performance and user experience across desktop and mobile Prepare and edit product imagery using Photoshop (or similar tools) Manage product data uploads, pricing, and cross-selling functionality Carry out regular website audits and competitor benchmarking Digital Marketing Support Support Google Ads campaigns (Search More ❯

value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … to launch a career in sales within a fast-paced, dynamic environment. The role provides industry-leading training, clear career progression, and hands-on experience in managing client relationships, setting you up for long-term success. As an Outbound Sales Account Manager, you will play a key role in … opening new accounts, reactivating old ones, and providing an exceptional customer experience. You will be supported every step of the way as you develop your sales and business acumen skills. The responsibilities include, but are not limited to: Achievement of set sales target. Achievement of set Key Performance Indicators More ❯

strategic leader with a passion for operational excellence? Do you thrive in an environment where success is driven by commitment, innovation, and putting the customer first? Ready to join a trusted Award Winning Software tech brand? Whilst we've experienced 200% Customer Business Growth we know the true … all elements are consistent with the company's direction and are resourced and achievable. You will lead and effectively manage multiple areas including: + Customer Experience + Technical Services + Implementation and Training + IT Systems About you: + Proven ability to support various technologies, including but not … in support of the Business Plan and assist with setting goals and targets on the Business Plan + Sound decision making ability with the experience to balance consensus against authority + Strong collaboration, presentation and influencing skills + Able to effectively train, mentor and leverage the skills of others More ❯

within its group. All details regarding the sector will be revealed during shortlisting. Youll be working within our clients Aftersales team, reporting to the Customer Experience Manager. This is lively and busy team. This role is a mix of both administration and telephone calls, communicating with internal colleagues … field based engineers and their end customers. The ideal person will have experience working alongside a live operation, working to time related deadlines and have experience in coordinating the diaries of field based colleagues to attend scheduled appointments. Summary of your day to day duties: Answering inbound phone … calls from service engineers and their customer base Communicating with field based service engineers and supporting them with their enquires from the office Reviewing future planned workload and correctly allocating to the relevant engineer with the skillset and in the relevant geographical area Review maintenance contracts and ensure these More ❯

learning content. Support customers and business partners with queries and issues. Evaluate the impact of content that you make to ensure a smooth the customer experience. Training You will move into an experienced Junior Digital Learning Designer role at the end of your apprenticeship. Apprenticeship Standard Learning and development More ❯

banks personal, corporate, and payment channels. It will be your task to produce scalable, resilient and secure solutions across various domains to improve the customer experience We are looking for an architect who can work on all tiers of the business within complex technical landscapes. You will be … into technical solutions and working directly with the business to design and deliver modern solutions that can be easily enhanced/upgraded. Required skills: Experience dealing with complex technical landscapes The ability to design solutions across different architectural domain Deep expertise in Salesforce technologies particularly Sales Cloud, Service Cloud More ❯

backup reliability Keeping infrastructure documentation sharp and systems audit-ready Jumping between support tasks and high-priority projects with ease What you'll bring: Experience with VMware, virtual servers, and Dell VSAN environments Solid knowledge of Active Directory and backup tools like Veeam Ability to configure VLANs and troubleshoot … DNS Ability to provide solid customer experience and support in an ITIL envrionment. Strong prioritisation skills and clear communication Sound like you? Please do get in touch. More ❯

seeking a Business Development Manager with a strong background in refrigeration systems to manage and grow key accounts, identify new business opportunities, and ensure customer satisfaction. This role focuses on account management, revenue growth, and technical service proposals, while delivering exceptional customer experiences. Key Responsibilities: Account Management & Growth … maintaining existing business while identifying opportunities for growth and service expansion. Revenue Growth: Explore new markets, partnerships, and service project opportunities to drive revenue. Customer Satisfaction: Build and nurture strong client relationships, ensuring customer needs are met or exceeded while aligning with organisational policies. Technical Solutions: Prepare and … deliver technical solutions and proposals, particularly for industrial refrigeration systems. Service Projects: Develop quotations and oversee service opportunities that enhance customer value. Drive for Results: Consistently achieve goals and push for successful outcomes. Customer Focus: Prioritise customer needs, exceed expectations, and build long-term relationships. Strategic Agility More ❯

spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Senior Domain Governance Partner you should have experience with: Extensive experience managing engagements with clients, partners … in data analytics and insight generation to derive actionable insights from data. Some other highly valued skills may include: Data and Records Management: Extensive experience managing complex data systems, ensuring data integrity, security, and accessibility. Maintaining, developing, and documenting process and governance controls, overseeing data integrity, supporting the consistency … accuracy and timeliness of data across multiple systems. Experience of working in multiple large teams delivering complex services involving the highest standards of resilience, risk and governance controls. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation More ❯

strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity … provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM … by example at all times * Perform any other reasonable duties as requested by the AOM or TSM * Be aware of any potential or existing customer dissatisfaction or circumstance and ensure that this is escalated to the appropriate manager(s) in a timely manner * Assist in the preparation of emergency More ❯

efficient resolution. What makes you a great fit: Driving Licence and access to a car for occasional travel to sites(essential) Excellent interpersonal and customer-facing communication skills Strong organisational skills with the ability to remain focussed under pressure Actively maintain technical knowledge of current IT technology offerings and … solutions Proactively research and find solutions for customer issues Thorough knowledge and understanding of key products and services Ability to work flexibly in a high-pressure, fast-paced environment Microsoft Active Directory User and Group Management M365 Administration and troubleshooting Good knowledge of desktop and server Operating Systems and … hardware General networking hardware, protocols, and software knowledge Good understanding of routing and firewalls Good understanding of cyber security best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents More ❯

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days per … please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment Manage tickets, ensuring … requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support infrastructure change implementations, ensuring seamless transitions and minimal disruption What youll need At least three years of experience in 2nd Line infrastructure More ❯

joining our Graduate Programme, you will be at the forefront of revolutionising industries, leveraging the power of Microsoft Dynamics 365 to optimise processes, enhance customer experiences, Here's what makes our programme truly exceptional: Comprehensive training and development: We believe in equipping our graduates with the skills and knowledge … your initial six-month training programme, collaborating virtually and in person for a week of consultancy skills training in Denmark or Sweden. Hands-on experience: Theory alone won't make you an expert. That's why we provide you with ample opportunities to work on real projects with our … diverse range of clients. You'll gain invaluable hands-on experience, tackling complex business challenges and collaborating with multidisciplinary teams, sharpening your problem-solving and communication skills along the way. Mentorship and guidance: At Columbus, we believe in nurturing talent and helping you reach your full potential. Throughout the More ❯

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Software Development Engineer We're looking for an enthusiastic and passionate Developer Experience engineer to join our team! As part of this role you will work closely with our customers (fellow Capital One Engineers), partners and your team to enable … our global CI/CD platform, build tooling and enablement capabilities that reduce frustration and accelerate the pace that engineers can deliver. Our Developer Experience teams work closely with our engineer customers on a daily basis to support adoption of enterprise tooling and capabilities, identify and solve friction in … culture in the way we deliver software at Capital One. You will be joining a passionate and diverse team that strives to greatly enhance customer experiences every day. What you'll do Support and enhance the adoption and enablement of continuously evolving software delivery lifecycle platforms. Deliver core engineering More ❯

week The Opportunity: Our client is a global financial powerhouse, deeply committed to pioneering digital change while ensuring regulatory compliance, operational resilience, and outstanding customer experiences. They are at the forefront of building modern, agile systems that empower businesses and customers alike. The Role: Are you passionate about shaping … architectural and governance documentation to meet security, privacy, and compliance standards. • Supporting operational teams with troubleshooting, fault analysis, and performance optimisation. Key Skills and Experience: • Deep expertise in Salesforce architecture and development practices • Proven ability to improve existing Salesforce implementations and stay current with platform innovations and updates • Strong … analytical and problem-solving skills, with the ability to synthesise data from various sources to develop creative solutions • Experience leading large-scale Salesforce projects within financial services or banking environments (preferably corporate or business banking) • Familiarity with cloud-native technologies and principles like elasticity, serverless design, and containerisation. • Skilled More ❯

within a fast-paced retail environment. You will collaborate with cross-functional teams to deliver robust and scalable solutions that streamline operations and improve customer experiences. Key Responsibilities: Design, develop, and maintain RPG programs for retail business applications. Collaborate with business analysts and stakeholders to understand requirements and translate … Participate in code reviews, testing, and troubleshooting activities. Work in an Agile/Scrum environment to deliver high-quality software on time. Essential Skills & Experience: Strong proficiency in RPG programming (RPG IV, ILE, and Free Format). Minimum 3 years’ experience working within the retail sector. Hands-on … experience with AS400/iSeries systems. Strong understanding of retail business processes, including supply chain, inventory management, and sales. Ability to troubleshoot, debug, and optimise existing applications. Excellent communication and teamwork skills. Desirable Skills: Experience with ERP solutions in a retail environment. Knowledge of SQL and DB2 databases. More ❯