26 to 50 of 55 Customer Experience Jobs in the East Midlands

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

awards, we are backed by a joint venture partnership between Legal & General PLC and NatWest Group Pension Trustee Limited. We are on course to significantly transform the later living experience in the UK, with a commitment to expand our portfolio to 34 retirement villages, which will equate to around 5,000 age-appropriate homes for retirees. The Recovery Suite … in project planning, timeline management, and reporting to ensure a smooth and successful launch. Ensure the village team has a clear understanding of the service offering, booking procedures, and customer journey prior to opening. Post-Launch Monitor and Evaluate: Track suite occupancy, gather feedback, and measure outcomes to assess the effectiveness of the pilot and identify areas for improvement. … the ongoing refinement of the Recovery Suite model, capturing insights for replication or enhancement at Millfield Green and beyond. Inspired Excellence Proactively address issues that affect the resident and customer experience. Deliver consistent, exceptional service to potential and existing residents, their families, health and care partners, and team members. Ensure accurate and timely submission of all required reports and More ❯

part of External Fulfilment Seller Operations team. The Program Manager will lead Seller Flex and Direct Fulfilment programs to drive efficiency, reduce defects, and enhance the overall seller and customer experience. The leader will work at a cross section of product and program implementation. Reporting to head of EF Programs, this role will be responsible for overseeing the implementation … Understand how this landscape is moving across competitions and what customers are expecting from us. 9) Proactively identify tech needs BASIC QUALIFICATIONS - 3+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ … years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for More ❯

part of the Next15 Communications group, a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business. Role overview We're looking for an IT Operations Lead - Ecommerce to lead our Commerce Operations Team. You'll … our Leicester office and 1 day working remotely within the UK. You will report to the Managing Director. As an IT Operations Lead - Ecommerce at Williams Commerce, you will: Customer Support Operations Lead and manage a distributed team of e-commerce customer support agents. Define KPIs, monitor performance, and drive improvements in response/resolution times and customer … processes or integrations with tools like Windows Subsystem for Linux, Git and Ansible. Cross-Functional Collaboration Coordinate with operations, engineering, and client account teams to align tech support and CX goals. Represent support and IT in leadership meetings, contributing to business continuity and tech roadmap planning. Ensure compliance with data protection and cybersecurity best practices. Y ou will bring: 5+ More ❯

through bespoke solutions based upon their clients' requirements. The role will be accountable for planning and overseeing projects to ensure they are completed on time and within budget. Prior experience in managing IT projects is essential, as well as an excellent technical background with strong networking and Azure experience. They will also identify smarter ways of working through post … to keep them appraised of all live projects. They will be responsible for ensuring projects are smoothly transitioned to the Service Desk for ongoing support. Key Responsibilities: Ensure excellent customer experience through effective delivery of projects to the agreed cost, time, scope, quality, and security constraints. Provide regular, accurate and timely client reporting to meet and exceed customer … their role Help drive continuous improvement of project management processes and practices. Identify smarter ways of working for both our client and their clients to improve efficiency. Proactively manage customer relationships to achieve high levels of customer satisfaction. Provide monthly project pipeline/utilisation data to support effective business decisions. Skills required: Previous experience as a project More ❯

Reporting to the Systems Configuration Manager the analyst will ensure the configuration settings are aligned to the Field/Central Operations planning and deployment strategy, paying particular attention to Customer Experience and Engineer Optimisation. Working closely with the Field/Central Operations Leadership team the Systems Configuration Analyst is responsible for all aspects linked to the output of … Service Bench/Click performance providing insight and recommendations for the system to add value to the Customer experience and increased efficiency. Including: Configuration and maintenance of HomeServe's field planning system (Service Bench/Click) based on business requirements. Plan and execute assigned configuration tasks within deadlines. Provide system configuration support based on changing business needs Review … and recommend changes to existing configuration settings & processes which will improve Customer, People and Business enhancements Assist in system analysis, design, development, and testing activities. Develop and maintain configuration policies and procedures. Analyse and resolve configuration issues in a timely manner. Develop and maintain configuration requirements document and obtain approval from business owners. Provide support in developing, implementing and More ❯

take ownership of third-party marketplace activity, managing platforms such as Amazon, eBay, Wayfair, B&Q, and The Range. You ll ensure listings are optimized, pricing is competitive, and customer experience remains consistently strong. If you thrive in a fast-paced environment and enjoy using data to drive growth, this role offers real opportunity. What you ll be … major online marketplaces Uploading new products, optimizing content, pricing, and visuals Monitoring sales performance, ROI, and campaign results Working cross-functionally to manage stock availability and order flow Handling customer feedback and ensuring service levels are met Supporting marketing campaigns, promotions, and A/B testing Staying up to date with marketplace policies and compliance needs What we re … looking for: Previous experience managing online marketplaces (Amazon, eBay etc.) Strong knowledge of ecommerce platforms and digital best practices Proficient with Excel and familiar with CMS and channel management tools Detail-oriented and highly organised with excellent communication skills Understanding of ecommerce SEO and digital marketing principles Experience in the kitchen, bathroom or home improvement space is a More ❯

take ownership of third-party marketplace activity, managing platforms such as Amazon, eBay, Wayfair, B&Q, and The Range. You’ll ensure listings are optimized, pricing is competitive, and customer experience remains consistently strong. If you thrive in a fast-paced environment and enjoy using data to drive growth, this role offers real opportunity. What you’ll be … major online marketplaces Uploading new products, optimizing content, pricing, and visuals Monitoring sales performance, ROI, and campaign results Working cross-functionally to manage stock availability and order flow Handling customer feedback and ensuring service levels are met Supporting marketing campaigns, promotions, and A/B testing Staying up to date with marketplace policies and compliance needs What we’re … looking for: Previous experience managing online marketplaces (Amazon, eBay etc.) Strong knowledge of ecommerce platforms and digital best practices Proficient with Excel and familiar with CMS and channel management tools Detail-oriented and highly organised with excellent communication skills Understanding of ecommerce SEO and digital marketing principles Experience in the kitchen, bathroom or home improvement space is a More ❯

cross-functional squads to take product initiatives from vision to execution. You'll own the detail, drive clarity through well-defined user stories, and ensure your squad delivers real customer value - all while being a key link between design, engineering, and stakeholders. Key Responsibilities: Translate the Product Roadmap into a clear, actionable backlog Lead user journey definition and customer experience outcomes in partnership with design Break down epics into features and PBIs to maximise delivery impact Define and maintain test criteria and documentation with precision Collaborate with engineering teams to shape and scope delivery Track KPIs and backlog metrics to prioritise initiatives Facilitate effective stakeholder reviews and maintain clear communication Promote agile best practices and team alignment … Skills: Strong analytical thinker with the ability to break down complex requirements Excellent planning, organisational, and multitasking skills Client-focused, with high levels of diplomacy and professional judgement Agile experience is a must; energy/utility sector knowledge is a plus Soft Skills: Clear communicator and confident influencer across all levels Team player with a collaborative, adaptable mindset Comfortable More ❯

individual to join our team as an E-Commerce & Marketing Assistant . About the Role This is a fantastic opportunity for a recent graduate eager to get hands-on experience in the world of e-commerce and digital marketing. Youll be helping us grow our online presence, improve product content, and engage with our customers in meaningful ways. If … and enhance current projects. Launching and managing exciting product recycling schemes across various digital platforms. Regularly reviewing product content, pricing, images, and categories to ensure a smooth and engaging customer experience. Analyzing sales, pricing, and stock levels, and implementing strategies to drive sales and improve inventory management. Exploring new ways to boost the performance of our online stores and … enhance customer satisfaction. Who You Are: While previous e-commerce experience isnt necessary, were looking for someone with a passion for digital marketing and strong analytical skills. Heres what youll bring to the table: A relevant qualification in e-commerce or digital marketing. A sharp, methodical mind with a natural ability to extract meaningful insights from data. A More ❯

strong team. Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers How you'll power our business as a … ll need from you You must be an experienced data and analytics professional with a proven record in collecting, analysing, interpreting and presenting data, with at least 3 years' experience in a similar role Strong interest in learning new database technologies and working with Cloud based tools Experience in analytical software and technical solutions such as Qlik Cloud. … with colleagues across all levels Works well in a team and provides support to others Flexible approach to work and willing to work overtime during busy periods to meet customer demand What you'll get from us You matter. And at Flogas, we'll do right by you with all the benefits, support, and training you need to thrive. More ❯

role where you'll architect and implement cutting-edge AI solutions that will fundamentally change how we operate - from personalising meal plans to optimising our supply chain and enhancing customer experiences. You'll be joining at an exciting inflection point where we're ready to leverage AI and build on the strong foundations we've created to scale our … business, building systems that can handle personalisation at scale, and creating innovative solutions that differentiate Years in the competitive pet food market while maintaining our commitment to quality and customer trust. ??????? Reporting & Leadership Reports directly to Co-Founder/Chief Digital Officer. Collaborates with all Department Leads – Software Engineering, Supply Chain, Finance, Marketing, Operations Key Responsibilities Lead the integration … of AI across all aspects of Years, from customer-facing applications to internal operations Design and implement AI-powered solutions using tools like n8n, Claude with MCP Servers, and LangChain Develop intelligent automation workflows that enhance efficiency and enable new capabilities Collaborate with cross-functional teams to identify and prioritise AI opportunities Stay current with AI developments and bring More ❯

Job ID: ADCI - BLR 14 SEZ - F07 Amazon strives to be the world's most customer centric company. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of the catalog data that drives this selection very seriously. That's where you can help. Our vision is to "enable our Customers shop … the right size and fit, every single time". We delight customers when we understand their size and fit needs and return an experience that turns their moment of hesitation to an informed, high confidence buying decision. As a Program Manager for Size and Fit, you will work with cross functional teams to solve the customer problem of … escalation for the delivery by the teams working with him/her. About the team Size & Fit team within the Retail Business Services (RBS) group identify catalog issues impacting CX at scale, and set up mechanisms to fix them. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping More ❯

now entering an exciting new phase of strategic growth and innovation. Due to this, they are looking for a Sales Support to join their successful team. The role Process customer orders, monitor progress, and manage leads Use CRM systems to follow up and close leads Handle inbound and outbound sales calls to grow new and existing accounts Liaise across … departments to ensure excellent customer service Generate quotes and respond to product enquiries Craft professional written communications Achieve sales targets while providing a positive customer experience Identify and develop new business opportunities The candidate Experience in customer service or sales focused roles Strong communication skills both written and verbal Target-oriented with a can do … attitude Experience using a CRM preferred Passionate about delivering great results and customer experiences Perks and Benefits Extra holiday Employee engagement Company Sick Pay Paid volunteering day Team events & wellbeing initiatives Wellbeing budget and supportive culture Interested? Please click Apply today More ❯

flagship store is seeking an exceptional Retail Store Manager to spearhead growth, innovation, and excellence. The role: As Store Manager, you will have full accountability for the stores performance, customer experience, and future direction. This is a pivotal role for someone who is ready to combine leadership, commercial savvy, and a passion for premium technology. Key Responsibilities: Leadership … Performance: Lead, mentor, and energise a small team (2 employees) to achieve and exceed performance targets. Operational Oversight: Manage day-to-day store operations, stock, merchandising, and the overall customer experience to the highest standards. E-commerce Integration: Drive and expand online sales through strategic e-commerce and omnichannel execution. Business Development: Forge B2B relationships with architects, developers … designers, and installers to expand our footprint beyond end-users. Sales Growth: Strategically grow key categoriesparticularly home cinema and smart home solutionsthrough insight-driven decision making. Customer Experience: Ensure every visitor to the store receives expert advice, exceptional service, and leaves with complete confidence in their purchase. Innovation: Apply market insights and customer feedback to drive continuous More ❯

which are not exhaustive and not limited to include: Managing inbound calls to the business from clients/customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers … to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. … with the desire to consistently exceed sales targets. Flexible and adaptable. A passion for putting customers first and creating customers for life. A passion for tech ! A previous sales experience would be desirable. IT literate with the ability to navigate multiple systems quickly and efficiently. This role is subject to a Clean DBS it is imperative that each applicant More ❯

current, optimised, and visually appealing. Manage product variations, descriptions, pricing, and images. Performance Monitoring: Track and analyse sales performance and advertising ROI. Generate regular reports to identify growth opportunities. Customer Experience & Operations: Coordinate order processing, shipping, and stock availability with internal teams. Monitor customer feedback and respond promptly. Ensure compliance with service level agreements and performance metrics. … to enhance performance. Compliance & Administration: Stay updated with changing policies and requirements of each marketplace. Ensure all product listings comply with platform guidelines and legal standards. Required Skills & Qualifications: Experience in ecommerce, ideally within online marketplaces. Knowledge of ecommerce operations and product listing best practices. Proficiency in data analysis tools and content management systems. Understanding of digital marketing and … SEO. Excellent attention to detail and strong organisational skills. Ability to multitask and thrive in a fast-paced environment. Experience in product distribution is an advantage. Benefits: Competitive salary and performance incentives. Opportunities for professional growth and development. Dynamic and supportive work environment. To apply for the Ecommerce Coordinator position, please submit your CV and a cover letter detailing More ❯

their cutting-edge technology team, supporting applications that serve millions across the nation. The Role This is your chance to contribute to a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText-ensuring they remain secure, efficient … and third-party providers, you'll act as a second-line technical expert-owning incident resolution, proactive maintenance, and application development support. Your work will directly contribute to enhanced customer experiences and improved support services across the UK. Your Responsibilities Provide technical support and second-line incident resolution for a suite of customer and retailer-facing applications. Partner … using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps with a focus on long-term business value. Your Experience Proven experience working within AWS and Azure cloud environments. Hands-on experience with telephony/call centre systems, including Amazon Connect. Strong background supporting platforms like ServiceNow More ❯

serving as Journey Owner for View Transactions and Balances; Product Owner for Homepage design, Transaction Overview, Log-in and Authentication; IBS delegated owners for View Balance. Relationship lead for Customer Experience and BX Digital Delivery Design. Purpose of the role To manage and drive the innovation strategy to meet customer needs and ensure the bank's long … term success and competitive edge. Accountabilities Conduct market research to understand customer needs, pain points, and emerging trends; support analysis of profitability, market size, and positioning for new products; identify opportunities for diversification to gain a competitive advantage. Collaborate with stakeholders across departments including marketing, sales, technology, engineering, and design to generate innovative and feasible product ideas and prototypes … aligned with customer needs and strategic goals. Develop concepts and specifications defining features, functionalities, target market, user interface, technical specifications, and potential revenue models of new products. Evaluate technical feasibility, legal compliance, and potential risks associated with new product development and launch. Monitor market trends and analyze feedback from internal employees and target customers through prototypes, user testing, and More ❯

supporting with conflict resolution, and performing spot checks on vehicles and paperwork. About You You are friendly, proactive, and committed to delivering a safe shopping environment. You care about customer experience and team collaboration. Application Apply today by completing an online application. Benefits 15% colleague discount from day 1 Discounts on various Asda services Access to Wagestream for More ❯