26 to 34 of 34 Customer Experience Jobs in the East Midlands

involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs … consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management ...

thrives on innovation and enjoys working across a diverse technology stack. The systems you’ll support underpin both our in-club and online customer experiences, giving you the opportunity to influence how thousands of people interact with Buzz Bingo every day. What You’ll Do Data Pipeline Development: Design … soft drinks Refer a Friend Scheme Life Assurance & Pension Scheme Access to trained Mental Health Advocates What We’re Looking For Essential Skills & Experience: Proven experience as a Data Engineer or similar role, with strong knowledge of data warehousing and modelling. Proficiency in C#, Python, Java, or Scala ...

Company - High Growth and Innovation A rapidly expanding, technology-driven financial-services organisation modernising every aspect of its operations through automation, analytics and customer experience. The company is scaling fast, investing heavily in digital infrastructure and process optimisation using the Zoho ecosystem to connect sales, marketing, operations and finance. … Support Associate) and work closely with the Full Stack and Data Engineering teams to deliver scalable solutions that support new digital products and customer-facing web platforms. Key Responsibilities * Lead and evolve the company's Zoho ecosystem (CRM, Creator, Analytics, Flow, Desk, Campaigns). * Design and implement automation, integrations ...

Company - High Growth and Innovation A rapidly expanding, technology-driven financial-services organisation modernising every aspect of its operations through automation, analytics and customer experience. The company is scaling fast, investing heavily in digital infrastructure and process optimisation using the Zoho ecosystem to connect sales, marketing, operations and finance. … Support Associate) and work closely with the Full Stack and Data Engineering teams to deliver scalable solutions that support new digital products and customer-facing web platforms. Key Responsibilities * Lead and evolve the company's Zoho ecosystem (CRM, Creator, Analytics, Flow, Desk, Campaigns). * Design and implement automation, integrations ...

change across Barron McCann and partner environments. Mentor: Support team development and share knowledge to grow the PIDS department. What We’re Looking For Experience: 5+ years managing complex projects end-to-end. Skills: Strong organisational, communication, and stakeholder management abilities. Expertise: Financial control, risk management, and governance know … Proficient in Microsoft Office and project management tools. Safety First: Committed to health and safety best practices. Bonus Points: PRINCE2/APM certification, PMO experience, WMS familiarity, and a background in infrastructure or tech deployment. Why Join Us? Be part of a forward-thinking company driving innovation in passenger ...

good understanding of PLC? Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences. As Head of Technical Support, you will lead a high-performing team of engineers and specialists, managing both software and electro-mechanical support … operations. You will drive strategy, oversee day-to-day operations, and champion continuous improvement in processes, tools, and customer satisfaction. Why join us? Influence strategic growth and operational performance Hybrid working flexibility Career development and succession planning opportunities Work with a dynamic team across residential and field service sites ...

good understanding of PLC? Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences. As Head of Technical Support, you will lead a high-performing team of engineers and specialists, managing both software and electro-mechanical support … operations. You will drive strategy, oversee day-to-day operations, and champion continuous improvement in processes, tools, and customer satisfaction. Why join us? Influence strategic growth and operational performance Hybrid working flexibility Career development and succession planning opportunities Work with a dynamic team across residential and field service sites ...

role in the success of a fast-growing tech company. Role Overview The Internal Account Manager will take ownership of a portfolio of customer accounts, becoming the go-to contact for all enquiries, support, and ongoing relationship development. This is a role where enthusiasm, commercial awareness, and a passion … delivering exceptional service truly make a difference. Key Responsibilities Managing a portfolio of customer accounts and ensuring they receive first-class service Acting as the main point of contact, building strong and trusted B2B relationships Creating accurate and compelling quotations tailored to customer needs Following up quotations ...

role in the success of a fast-growing tech company. Role Overview The Internal Account Manager will take ownership of a portfolio of customer accounts, becoming the go-to contact for all enquiries, support, and ongoing relationship development. This is a role where enthusiasm, commercial awareness, and a passion … delivering exceptional service truly make a difference. Key Responsibilities Managing a portfolio of customer accounts and ensuring they receive first-class service Acting as the main point of contact, building strong and trusted B2B relationships Creating accurate and compelling quotations tailored to customer needs Following up quotations ...