26 to 46 of 46 Customer Experience Jobs in the East Midlands

in East Midlands Salary: £50,000 - £55,000 We’re seeking a proactive and detail-driven Project Manager to lead and deliver strategic projects that enhance operational efficiency, elevate customer experience, and support business scalability. From new product implementations to process redesigns and internal transformation initiatives, you’ll take ownership of projects from concept to completion - ensuring every … people and priorities to keep projects moving forward. Drive adoption and ensure smooth handovers post-delivery. Champion a culture of accountability, collaboration, and continuous improvement. About You 3+ years’ experience in project or delivery management within business operations, SaaS, or service-led environments. Proven track record of delivering successful projects that create measurable business value. Confident communicator with strong More ❯

and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: As Customer Success Manager you will provide responsive customer service and establish and maintain effective customer relationships to ensure maximum client satisfaction retention and market penetration of FADV employment … screening products/solutions for mid size organizations. Monitor customer account activity, satisfaction levels and other key indicators for issues and opportunities. Proactively pursue solutions to issues or capitalize on opportunities at the earliest possible stages. Maintain all required business records for assigned customers. Promote sales opportunities, track product/revenue trends, and competitive threats. Focus efforts to provide … Monitor activity, service levels and client satisfaction to identify issues or opportunities at the earliest possible stages. Proactively pursue problem resolution and product/service expansion that maximizes the customer experience. Develop and deliver presentations of FADV products and services. Customer service excellence Work cross functionally with internal and external partners to achieve client objectives. Escalate operational and More ❯

of technology strategies and solution design across our global e-commerce platforms. This leadership role involves hands-on architecture, governance, and team management, ensuring continued growth, innovation, and exceptional customer experiences. You will work across programs in Digital Commerce, Customer Data, and Value-Added Services to shape solutions that drive the next generation of e-commerce and B2B … customer platforms. Key Responsibilities Digital Platforms & Value-Added Services Lead the architecture of the global e-commerce platform and supporting systems, ensuring scalability, reliability, and outstanding customer experience. Drive initiatives that integrate customer platforms, data, and services into a seamless digital ecosystem. Programme & Project Leadership Own solution architecture for strategic programs, including Digital Commerce and Customer Data initiatives. Contribute to enterprise-wide customer platforms, including: E-commerce – websites and commerce solutions Integration – Federated Data Graph, MuleSoft, SAP integration services Customer Master Data – Informatica CRM – Salesforce Customer Data Platform – Treasure Data Skills & Experience We are looking for candidates with: Proven experience as a Principal or Lead Solution Architect in a large More ❯

of technology strategies and solution design across our global E-commerce platforms. This leadership role involves hands-on architecture, governance, and team management, ensuring continued growth, innovation, and exceptional customer experiences. You will work across programs in Digital Commerce, Customer Data, and Value-Added Services to shape solutions that drive the next generation of E-commerce and B2B … customer platforms. Key Responsibilities Digital Platforms & Value-Added Services Lead the architecture of the global E-commerce platform and supporting systems, ensuring scalability, reliability, and outstanding customer experience. Drive initiatives that integrate customer platforms, data, and services into a seamless digital ecosystem. Programme & Project Leadership Own solution architecture for strategic programs, including Digital Commerce and Customer Data initiatives. Contribute to enterprise-wide customer platforms, including: E-commerce - websites and commerce solutions Integration - Federated Data Graph, MuleSoft, SAP integration services Customer Master Data - Informatica CRM - Salesforce Customer Data Platform - Treasure Data Skills & Experience We are looking for candidates with: Proven experience as a Principal or Lead Solution Architect in a large More ❯

ecosystem such as AppScript and Big Query Explore how we integrate new products such as Gemini and Flows into AppSheet to automated business processes and improve our colleague/customer experience Perform any other duties commensurate with the role and develop along with any future changes to the departmental ways of working and general business development. What’s … safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us. You’ll be supported by More ❯

and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while aligning service delivery … service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. … and continuously improved. Provide hands-on management support across Bechtle’s broad technology stack, including Microsoft Windows, Active Directory, O365, Networking and cloud infrastructure, ensuring responsive and knowledgeable service. Customer Relationship Management (20%) Coordinate and lead regular service review meetings and Ad hoc meetings with customers, acting as the primary point of contact for all service-related matters. Develop More ❯

the company’s IT strategy in alignment with business goals and objectives. Drive the digital transformation of the organization, identifying new technologies and systems that enhance operational efficiency and customer experience. Provide strategic direction on IT investments, ensuring that technology initiatives deliver measurable business value. IT Infrastructure & Operations: Oversee the management and maintenance of all IT infrastructure, including servers … new tools and technologies that enhance business performance and competitive advantage. Foster a culture of innovation within the IT team, encouraging creative problem-solving and continuous learning. Qualifications, Knowledge, Experience and Skills: Qualifications Bachelor’s degree. Professional qualification in Computer Science or equivalent. Key Competencies IT Strategy & Digital Transformation. Leadership & Team Development. Cybersecurity & Risk Management. Project Management & Systems Integration. … Budgeting & Financial Acumen. Innovation & Continuous Improvement. Experience & knowledge Deep understanding of system architectures, infrastructure, software, and hardware. Proven track record of managing teams. Proven track record managing high-profile, cross-functional initiatives. Strong experience in project management and internal communications that engage diverse stakeholders. Demonstrated ownership of initiatives, with a collaborative approach to achieving organisational goals. Hands-on More ❯

with technical teams • Identify process optimisation opportunities and drive continuous improvement • Provide data-driven recommendations to influence decisions What we re looking for: • Strong analytical and problem-solving skills • Experience in business case development and process optimisation • Skilled in stakeholder engagement and solution modelling • Degree-level education (Prince2, Lean Six Sigma desirable) Be part of a mission to deliver … smarter, more efficient solutions that improve operational performance, strategic alignment, employee culture and customer experience. Apply now and help shape the future of transformation! Full JD available More ❯

collaborate with technical teams• Identify process optimisation opportunities and drive continuous improvement• Provide data-driven recommendations to influence decisionsWhat we’re looking for:• Strong analytical and problem-solving skills• Experience in business case development and process optimisation• Skilled in stakeholder engagement and solution modelling• Degree-level education (Prince2, Lean Six Sigma desirable)Be part of a mission to deliver … smarter, more efficient solutions that improve operational performance, strategic alignment, employee culture and customer experience.Apply now and help shape the future of transformation! Full JD available More ❯

with technical teams • Identify process optimisation opportunities and drive continuous improvement • Provide data-driven recommendations to influence decisions What we’re looking for: • Strong analytical and problem-solving skills • Experience in business case development and process optimisation • Skilled in stakeholder engagement and solution modelling • Degree-level education (Prince2, Lean Six Sigma desirable) Be part of a mission to deliver … smarter, more efficient solutions that improve operational performance, strategic alignment, employee culture and customer experience. Apply now and help shape the future of transformation! Full JD available More ❯

ensure accuracy and consistency across the site. Liaise with internal teams to manage product data, stock availability, and discontinued items. Help optimise product categorisation and website navigation to improve customer experience. Upload and manage SEO-friendly content such as blog posts and landing pages. Collect, analyse, and report on website and campaign performance data using analytics tools. Support in … in digital marketing and ecommerce. Comfortable working with data and performance metrics. Excellent attention to detail and organisational ability. Strong written and verbal communication skills. Confident using Microsoft Office; experience with Shopify, Google Analytics, or email marketing tools is an advantage. Eagerness to learn new platforms and digital best practices. Positive, proactive attitude and a collaborative approach. If you More ❯

of ANPR, signage, and smart-parking hardware. Using a blend of remote monitoring and on-site diagnostics, you'll ensure technology continues to operate efficiently, minimising downtime and maximising customer experience. Regional Maintenance Engineer Key Responsibilities: Monitor and maintain ANPR cameras, signage, poles, power, and related hardware. Conduct scheduled maintenance inspections and proactive service visits. Respond to reactive faults … data reporting tools desirable). Excellent communication skills, both written and verbal. Full UK driving licence and willingness to travel across the North of England. DBS check required. Desirable: Experience with Power BI, SQL, or advanced reporting platforms. Knowledge of ISO compliance documentation and reporting. Regional Maintenance Engineer Key Attributes: Proactive and adaptable, with strong problem-solving skills. Reliable More ❯

logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via … rapid skill development. About Us Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration. What We're … Level 4, Degree, or Masters), you will be ineligible. You'll Bring: Clear Communicator: Skilled in expressing ideas effectively, written & verbal. Problem Solver: Logical, quick-thinking, and solution-focused. Customer Champion: Passionate about delivering exceptional customer experiences. Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship More ❯

logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via … rapid skill development. About Us Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration. What We're … Level 4, Degree, or Masters), you will be ineligible. You'll Bring: Clear Communicator: Skilled in expressing ideas effectively, written & verbal. Problem Solver: Logical, quick-thinking, and solution-focused. Customer Champion: Passionate about delivering exceptional customer experiences. Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship More ❯

services millions of people love. And we do it all right here at Sky. Our IoT Platform team works closely with product, delivery, and business teams to create seamless customer experiences. From integrating connected devices to managing the smart home, we focus on building the platform that enables customers to connect with the technologies that matter most. We are … shaping the future direction of our products, technology, and business objectives. Feedback & Recommendations - Share insights and recommendations to continuously improve architectural practices and guidelines. What you'll bring Proven Experience - Expertise in creating and maintaining end-to-end solution designs for cloud-based platforms, consumer devices, and mobile applications. Experience with connected home solutions on AWS (including AWS … IoT) is ideal. Technical Proficiency - Broad hands-on experience across cloud infrastructure, IoT platforms, firmware integration, and modern development practices. Cloud Design Expertise - Strong knowledge of scalable, performant cloud architecture principles. AWS Skills - experienced with AWS infrastructure and cloud networking. Engineering Best Practice - Strong knowledge of DevOps and modern engineering practices. API & Microservices - Experience building secure, scalable API More ❯

services millions of people love. And we do it all right here at Sky. Our IoT Platform team works closely with product, delivery, and business teams to create seamless customer experiences. From integrating connected devices to managing the smart home, we focus on building the platform that enables customers to connect with the technologies that matter most. We are … shaping the future direction of our products, technology, and business objectives. Feedback & Recommendations - Share insights and recommendations to continuously improve architectural practices and guidelines. What you'll bring Proven Experience - Expertise in creating and maintaining end-to-end solution designs for cloud-based platforms, consumer devices, and mobile applications. Experience with connected home solutions on AWS (including AWS … IoT) is ideal. Technical Proficiency - Broad hands-on experience across cloud infrastructure, IoT platforms, firmware integration, and modern development practices. Cloud Design Expertise - Strong knowledge of scalable, performant cloud architecture principles. AWS Skills - experienced with AWS infrastructure and cloud networking. Engineering Best Practice - Strong knowledge of DevOps and modern engineering practices. API & Microservices - Experience building secure, scalable API More ❯

looking for someone who can help us build on that momentum. In this key role, you’ll be the primary contact for strategic client accounts, focused on delivering exceptional customer experiences, driving revenue through upsell and cross-sell opportunities and strengthening long-term partnerships. If you thrive in a target-driven environment and enjoy working collaboratively across teams to … d love to hear from you! Responsibilities: Revenue Growth: Drive revenue growth by identifying upselling and cross-selling opportunities. Strategic Account Planning: Manage and develop account plans for key customer accounts, ensuring alignment with their strategic business needs. Contract Management: Oversee the contract renewal process, negotiating terms and conditions to ensure continued partnership. Reporting & Forecasting: Compile and deliver insightful … account reports and revenue forecasts to senior management. Client Liaison: Serve as the liaison between clients and internal teams to ensure customer satisfaction. Strategic Account Planning: Manage and develop account plans for key customer accounts, ensuring alignment with their strategic business needs. Skills and Experience: Proven ability to build strategic relationships and leverage CRM tools for deep More ❯

management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other team leaders to improve our customer experience. You will also be dealing with escalation’s, complaints and improving process and procedures within the team. Job Role Responsibilities User Support and advice: 20% Fully understand the … and procedures Research and Development: 5% Provide feedback on ways to further improve the operation of the division and ensure that continual service improvement objectives are met Job Requirements: Experience working for an MSP Advanced knowledge within the following pillars: Networking, Server, Storage, Hardware, Security, Cloud, Modern Workplace Certifications highly desired: VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS … VMC What we offer: Hybrid Working (3 days in/up to 2 days remote if required, after probation which is 3 months) £45,000 - £55,000 Depending on Experience Location – close to the M4 with a modern, up to date living space and ample parking. Subsidised health care/medical benefits Annual Leave – 25-30* days plus B.H More ❯

management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other team leaders to improve our customer experience. You will also be dealing with escalation’s, complaints and improving process and procedures within the team. Job Role Responsibilities User Support and advice: 20% Fully understand the … and procedures Research and Development: 5% Provide feedback on ways to further improve the operation of the division and ensure that continual service improvement objectives are met Job Requirements: Experience working for an MSP Advanced knowledge within the following pillars: Networking, Server, Storage, Hardware, Security, Cloud, Modern Workplace Certifications highly desired: VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS … VMC What we offer: Hybrid Working (3 days in/up to 2 days remote if required, after probation which is 3 months) £45,000 - £55,000 Depending on Experience Location – close to the M4 with a modern, up to date living space and ample parking. Subsidised health care/medical benefits Annual Leave – 25-30* days plus B.H More ❯

ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid … and medical benefits, modern workspace with top-tier tech, social events and incentives, and structured training and progression within a leading European IT provider. What we’re looking for: Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies Relevant certifications such … as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a leadership role within a forward-thinking IT services More ❯

ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid … and medical benefits, modern workspace with top-tier tech, social events and incentives, and structured training and progression within a leading European IT provider. What we’re looking for: Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies Relevant certifications such … as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a leadership role within a forward-thinking IT services More ❯