76 to 96 of 96 Customer Experience Jobs in the East of England

We have the pleasure of recruiting on behalf of a market-leading business known for producing the best quality product on the market. Backed by historical innovation and strong customer relationships, they are looking to expand and focus on their digital capabilities. As such, they are looking for a strategic and results-oriented Head of E-Commerce to lead … a step change in how they sell and convert customer online. This is a senior role focused on modernising and growing the companys B2B e-commerce capability. You will assess current platforms and processes, define a future-focused digital strategy, and deliver commercial results. Working closely with the leadership team, youll ensure e-commerce becomes a key driver of … revenue, efficiency, and competitive advantage. Key responsibilities: Define and implement a high-impact B2B e-commerce strategy that supports business growth and enhances the customer experience. Conduct a detailed review of existing platforms, identifying opportunities to improve functionality, usability, and performance. Collaborate closely with the leadership team to align digital initiatives with wider business and operational goals. Drive measurable More ❯

Studios and Alexa, the ground-breaking service that powers the audio for Echo. Do you want to be part of the team developing the future technology that impacts the customer experience of ground-breaking products? Then come join us and make history. We are looking for a passionate, talented, and inventive Applied Scientist with a background in Machine … vocal and video arts techniques for novel applications. Research and implement novel ML and statistical approaches to add value to the business. Mentor junior engineers and scientists. BASIC QUALIFICATIONS - Experience with generative deep learning models applicable to the creation of synthetic humans like CNNs, GANs, VAEs and NF - Experience in building speech recognition, machine translation and natural language … processing systems (e.g., commercial speech products or government speech projects) - Experience with programming languages such as Python, Java, C++ PREFERRED QUALIFICATIONS - PhD in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field - Experience in patents or publications at top-tier peer-reviewed conferences or journals Amazon is an equal opportunities employer. We More ❯

We have the pleasure of recruiting on behalf of a market-leading business known for producing the best quality product on the market. Backed by historical innovation and strong customer relationships, they are looking to expand and focus on their digital capabilities. As such, they are looking for a strategic and results-oriented Head of E-Commerce to lead … a step change in how they sell and convert customer online. This is a senior role focused on modernising and growing the company's B2B e-commerce capability. You will assess current platforms and processes, define a future-focused digital strategy, and deliver commercial results. Working closely with the leadership team, you'll ensure e-commerce becomes a key … driver of revenue, efficiency, and competitive advantage. Key responsibilities: Define and implement a high-impact B2B e-commerce strategy that supports business growth and enhances the customer experience. Conduct a detailed review of existing platforms, identifying opportunities to improve functionality, usability, and performance. Collaborate closely with the leadership team to align digital initiatives with wider business and operational goals. More ❯

execution of the business's customer-centric strategy, driving customer satisfaction, retention, and revenue growth. As Head of Customer Experience, you will focus on embedding CX excellence across all touchpoints, protect revenue by fixing the root causes of churn and ensure a world-class experience for all their clients. The Role: Own the end-to … playbooks Work cross-functionally with Sales, Ops, and Service Delivery to close customer experience gaps Drive high standards in onboarding, proactive communication, and issue resolution Establish scalable CX processes for both organic and acquired customers Deliver regular customer experience impact reports to the SLT and Board Lead a small cross-functional “customer squad” to execute … CX initiatives Analyse customer feedback and NPS data to produce actionable insights Use insights to inform strategy and improve overall customer satisfaction Oversee efficient handling of customer complaints within defined frameworks Manage escalations, ensuring timely resolutions and clear stakeholder communication Skills and Experience Required: Strong background in both CX strategy and delivery, with the ability to More ❯

Video - YouTube ACCOUNT EXECUTIVE Arrow's Enterprise Computing Solutions is looking for an Account Executive. In this position, you will be responsible for providing your allocated customers a great customer experience by building strong trusting relationships with them. Understanding the market and been able to position products from Arrow's line card within their business to help develop … and time management skills Can work effectively in a team environment. You have the capacity to identify issues and propose solutions You have a strong desire to provide excellent customer service What's in it for you? This is a full-time position Working hours: Mon-Fri 9.00-5.30 with 1h for lunch, however due to the nature of More ❯

Video - YouTube ACCOUNT EXECUTIVE Arrow's Enterprise Computing Solutions is looking for an Account Executive. In this position, you will be responsible for providing your allocated customers a great customer experience by building strong trusting relationships with them. Understanding the market and been able to position products from Arrow's line card within their business to help develop … and time management skills Can work effectively in a team environment. You have the capacity to identify issues and propose solutions You have a strong desire to provide excellent customer service What's in it for you? This is a full-time position Working hours: Mon-Fri 9.00-5.30 with 1h for lunch, however due to the nature of More ❯

is motivated by financial rewards. Possesses strong sales ability and a proactive approach. Stays ahead of market trends impacting Onecom and our client offerings. Passionate about providing an excellent experience with every interaction. Has brilliant IT skills and an interest in technology. Sees tasks through to the end, ensuring full ownership. Brings a creative approach and self-motivation to … s success. Meets tight deadlines and stays calm under pressure. Key responsibilities: Make calls to businesses to qualify their requirements and create tailored business solutions. Build and manage successful customer relationships. Listen to customer needs and present solutions. Negotiate on price, costs, delivery, and specifications with customers and managers. Achieve volume and profit targets. Maintain data integrity on … breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity, and inclusion, and we encourage More ❯

The Role: Help Desk and Customer Support Manager Location: Peterborough Salary: £45,000 pa + Benefits I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager . This is a newly created role which presents an amazing opportunity to have … motivating and developing a team of administrators, schedulers and help desk operatives to be the best they can be. This role is about taking a fresh look at the customer journey and enabling teams to deliver and effective and focused solution to clients. It is an exciting time to join this company as they continue to go from strength … to strength and grow across the UK Key Responsibilities Oversee the daily operations of the help desk and customer support teams. Develop and implement support policies, procedures, and best practices. Monitor and analyse support metrics to ensure high performance and customer satisfaction. Recruit, train, and mentor support staff. Manage escalated customer issues and ensure timely resolution. Collaborate More ❯

reporting through all phases of the support lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organisations and with multiple Computacenter teams. Success is defined by the Delivery Manager's ability to develop a quality service strategy per customer, capture and report on key … metrics, identify upsell opportunities and quickly become the customer's trusted advisor. The successful candidate will be an integral part of managing customers on behalf of Computacenter, facilitating their service issues, SLA uptimes, reporting, and strengthening the customer relationship through the delivery of the service and providing a positive Customer Experience. You will be stakeholder facing and … to drive internal teams to achieve those expectations to a high standard. What you'll do Own, manage, and communicate the operational relationship with assigned customers. Lead internal and customer meetings with thorough documentation and rigorous follow-up. Track metrics around platform performance and service requests. Prepare and present service reviews to customers and internal stakeholders. Ensure SLAs (service More ❯

to ensure the collection of high-quality data, safeguarding data privacy and security for LLM training, and more. The Applied Scientist will also have a direct impact on enhancing customer experiences through state-of-the-art products and services. A day in the life An Applied Scientist with the AGI team will support the science solution design, run experiments … research new algorithms, and find new ways of optimizing the customer experience, while setting examples for the team on good science practices and standards. Besides theoretical analysis and innovation, an Applied Scientist will also work closely with talented engineers and scientists to implement algorithms and models effectively. The ideal candidate should be passionate about delivering experiences that delight … reliable, scalable, and high-performance products that require exceptional technical expertise and a sound understanding of Machine Learning. BASIC QUALIFICATIONS PhD, or Master's degree with 4+ years of experience in building machine learning models or developing algorithms for business applications Experience programming in Java, C++, Python, or related languages Experience with neural deep learning methods and More ❯

Assurance Engineer on Amazon Payment Services (APS) Team, you will collaborate with developers and product managers to identify unambiguous software requirements, understand all features and their implementation details. Understand customer usage models and then develop and execute strategies to get that software into our customer's hands in an efficient and high-quality fashion. Preferred candidate possesses a … files, and write automated tests using a variety of frameworks. QAE will also define and implement quality gates for code changes and deliver on the promise that user's experience will be continually maintained or improved. QAE will develop high-quality test automation to drive lower operational costs and faster deployments. QAE is expected to possess superior verbal and … moving at light-speed through our systems annually. We build systems that process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and More ❯

Some of your duties will include: - Developing and implementing comprehensive web marketing strategies to drive online sales - Generating reports, analysing performance data and developing actionable sales strategies - Improving user experience by ensuring a seamless and high-quality customer experience - Collaborating with industry specialist sites to ensure seamless integration of systems - Working closely with the product management team More ❯

and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you've probably got some idea of what's involved in working here. But you might not realise the … variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after … Transcript Shift Leader "You have the opportunity to develop and progress, McDonald's has such a great training programme and has supported me to become a Shift Leader." Transcript Customer Experience Leader "McDonald's help me do the job I do by letting me be myself." Transcript MEET THE McD's TEAM Full Time Staff Member 5am-12am More ❯

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, smart people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries … optimized formal models and verification code bases. Architecting correct-by-construction design methodologies for enhanced formal verification efficiency and productivity. Key Qualifications Outstanding team leadership and communication skills, with experience collaborating with design and verification teams. Hands-on experience with VLSI and digital logic design and verification techniques. Advanced knowledge of SoC, CPU, GPU, or Cellular designs. Experience … and cache coherence mechanisms. Knowledge of formal verification technologies and abstraction techniques. Ability to interpret hardware specifications and use temporal logic assertion-based languages such as SVA or PSL. Experience with EDA formal tools; tool development experience is a plus. Proficiency in scripting languages and debugging skills. Excellent interpersonal skills and a passion for developing innovative formal verification More ❯

a genuine difference to their clients, they’ve built a reputation for outstanding service and long-term partnerships. What sets them apart? A culture that champions teamwork, collaboration and customer experience. Their belief is simple but powerful: " We believe that a teamwork environment fosters friendship, loyalty, cooperation, and the ability to create the strongest of teams." Main Responsibilities for … business ideas and strategies into concrete actions to keep the company one step ahead in a competitive market Maintain accurate and up-to-date reporting on business activities, including customer engagement and product interest Manage a dynamic sales pipeline, ensuring all opportunities are tracked and progressed efficiently Act as the primary point of contact for clients throughout the sales … sale to implementation Coordinate with internal teams (project delivery, and support) to ensure seamless rollout and client satisfaction About the successful IT Business Development Executive: Minimum of 3 years' experience in B2B sales, ideally within the IT or technology sector Self-motivated and ambitious, with a strong drive to achieve and exceed targets A confident networker with the ability More ❯

an industry-first single source for supply, demand, and pricing data. We empower the global travel industry with high-quality, relevant datasets covering the whole journey from planning to customer experience. Headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania. For more information visit ABOUT THE ROLE: The Software Engineer in … and quality during design and code reviews. IF YOU HAVE: Skills Designing and implementing tests, whether it is manual or automated. Working knowledge of at least one programming language. Experience working with databases, SQL. Ability to explore, interpret, and troubleshoot complex datasets. Review code, and ensure best practices (coding, testing) are followed. Experience in Continuous Delivery (CI/ More ❯

of a Public Sector Organisation in Norwich. This is fixed term project role that would be perfect for a skilled developer to aid in the creation of a new customer experience platform. Proven experience in a commercial software environment is essential for this role and previous public sector experience will benefit your application. In his role … system. You will collaborate with stakeholders to ensure a high level of functionality is achieved and resolve issues that could affect the project lifecycle. Key Skills Requirements include: Proven experience of integration technologies including REST API’s Ensure all integration solutions support automation, data flow and customer experience Comply with data protection and GDPR accessibility standards Collaborate More ❯

Our High Touch Operations Team We're seeking a dedicated and experienced Incident Manager (High Touch Operations Manager (HTOM)) to join our London-based team. This is a key customer-facing role supporting a High Touch Technical Support (HTTS) programme for strategic accounts. If you're passionate about customer experience and thrive in high-pressure environments, we … to resolution Act as a key liaison between internal teams and customers, ensuring smooth communication and issue management Use collaboration tools (phone, email, video conferencing) to maintain a strong customer relationship Conduct root cause and operational analysis in collaboration with engineers and technical teams Produce reports, service-level calculations, and trend analysis Participate in and lead service review meetings … with customers What We're Looking For: DV Clearance (Developed Vetting) - Required to be active Service Management experience - Required Proven incident management experience (5+ years) Demonstrated conflict management skills in customer-facing environments Familiarity with ITIL frameworks (ITIL v4 Foundation desirable) Technical knowledge in networking (desirable) Experience in vendor management and working within SLA-driven environments More ❯

every child should have the opportunity to learn-to-swim and love to swim! Operating in school and university venues, we deliver a best in class learn to swim experience in the local community for 3-11 year olds. By delivering lessons from the school pool we are able to teach high-quality lessons to more children and give … way. Your primary role will be to teach our quality swimming programme for 3-11 years to inspire children to swim through fun and innovative, delivering excellent standards of customer experience for swimmers and parents and changing lives through giving every child opportunity to learn to swim. As part of your teaching role you will not only deliver … fun and inspiring lessons, but also use technology to track swimmers progress, work as part of a team to deliver a premium experience. This will include customer engagement, attending training and team meetings to share best practice and learn from each other. This role is for weekday evenings and weekend hours, self-employed contract with guaranteed hours. If you More ❯

Service Express is a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprentice! The Operations Analyst provides IBMi and Intel Level 1 support … for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactive monitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout your … Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support More ❯

and affordable products. As we grow, we're looking for a skilled Front-End Web Developer to join our team and help us enhance our website and improve our customer experience. Role Overview: We are seeking a talented Freelance Front-End Web Developer with expertise in PHP, HTML, Javascript and CSS to build and improve web pages for our … issues to improve overall user experience. Follow best practices for clean, maintainable, and well-documented code. Collaborate in an in-person working environment and manage deadlines effectively. Requirements: Proven experience as a Front-End Web Developer. Expert proficiency in PHP, HTML, CSS, and Javascript. Strong understanding of responsive design and cross-browser compatibility. Strong attention to detail and ability … to contribute to our success, we would love to hear from you! Please submit your CV, portfolio (or examples of recent work), and a brief summary of your relevant experience to hr@antibodies.com. More ❯