26 to 50 of 104 Case Management Jobs in England

Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such … Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions . Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements . Support solution deployments, testing, release management and promotion between development, test and production environments . Troubleshoot issues across ...

Customer Service and Contact Centre solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such … Teams Phone, Direct Routing, Azure Communication Services (ACS) and SIP-based voice solutions . Use Dataverse, Power Automate and Power BI to support data management, automation and reporting requirements . Support solution deployments, testing, release management and promotion between development, test and production environments . Troubleshoot issues across ...

business analysis, data governance and Microsoft technologies.As Actionstep Global Partner of the Year 2026, we're helping legal practices transition from legacy practice and case management systems to modern cloud-based platforms.Demand for these projects is growing, and we're expanding our data migration capability to support more … technical problems through to resolution.• A practical understanding of data protection and secure handling of sensitive client information.Particularly valuable experience includes:• Legal practice or case management systems such as P4W, ALB, Proclaim, SOS or Liberate.• Actionstep, Clio or comparable cloud-based practice management platforms.• Experience handling legal ...

analysis, data governance and Microsoft technologies. As Actionstep Global Partner of the Year 2026, we're helping legal practices transition from legacy practice and case management systems to modern cloud-based platforms. Demand for these projects is growing, and we're expanding our data migration capability to support … problems through to resolution. • A practical understanding of data protection and secure handling of sensitive client information. Particularly valuable experience includes: • Legal practice or case management systems such as P4W, ALB, Proclaim, SOS or Liberate. • Actionstep, Clio or comparable cloud-based practice management platforms. • Experience handling legal ...

partner with HR and other business teams, using ServiceNow to make everyday processes simpler, more connected and more responsive. The opportunity Our Enterprise Service Management team is building a consistent, employee-focused service experience on ServiceNow. The platform brings services together through a digital front door, with a unified … mobile experience. In this role, you’ll work closely with Global HR and HR application teams to digitise employee services, including self-service, case management and AI-assisted support through Now Assist. You’ll help deliver the initial HR implementation and then continue to improve services by finding ...

role in shaping the future of digital public services.The roleThe postholder will provide advanced technical and professional expertise for the Council's Customer Relationship Management (CRM) platform and associated digital services. This includes key customer-facing services such as My Account, online forms, digital customer journeys, workflow automation … access to services and support the Council's wider digital transformation ambitionsKey ResponsibilitiesLead complex CRM development, configuration and support, including forms, workflows, business rules, case management processes and reusable components.Develop advanced digital services using CRM platform tools, JavaScript, JSON, SQL, XSL and HTML and related technologies.Design, build ...

solutions you develop across the business. What were looking for Hands-on LexisNexis Visualfiles experience is essential. You may currently be a Visualfiles Developer, Case Management Developer, Legal Systems Developer, Applications Developer or Software Engineer. Experience across some of the following would also be beneficial: Visualfiles Business Language … Case management or legal systems SQL and databases APIs and system integrations Microsoft 365 Microsoft Power Platform Web services Scripting and automation Alongside your technical experience, youll be a logical problem-solver who enjoys understanding business requirements and turning them into practical solutions. Youll be comfortable working with ...

technical progress into clear reporting, and escalate risks before they affect delivery.The day-to-dayDrive end-to-end technical programme delivery using structured project management methods, owning master schedules, Gantt charts, critical path analyses, and milestone tracking. Navigate MoD gated review processes (DE&S reviews, CADMID cycle, ASG), ensuring … lead live customer trials, range tests, and field demonstrations, coordinating operational logistics, safety protocols, and cross-functional engineering support on-site. Oversee Safety Case management and qualification testing workflows, ensuring compliance with standards such as Def Stan 00-035 and MIL-STD-810. Manage Tier 1 and Tier ...

real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. The Opportunity ServiceNow's Customer Workflows proposition is growing rapidly, and organisations … landscape Supporting proposals, pre-sales activities and client presentations Helping grow the consultancy's Customer Workflow and CRM capability Projects could cover: Customer Service Management (CSM) Case Management Contact Centre Transformation Customer Self-Service Omnichannel Service Operations Workflow Automation Field Service Transformation Customer Experience Improvement What ...

real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. The Opportunity ServiceNow's Customer Workflows proposition is growing rapidly, and organisations … landscape Supporting proposals, pre-sales activities and client presentations Helping grow the consultancy's Customer Workflow and CRM capability Projects could cover: Customer Service Management (CSM) Case Management Contact Centre Transformation Customer Self-Service Omnichannel Service Operations Workflow Automation Field Service Transformation Customer Experience Improvement What ...

organisations legal obligations, including appropriate consideration of third-party information, retention requirements, exemptions and legal privilege. This role suits an organised and thoughtful case-handler with practical experience of data rights or privacy casework, sound judgment, excellent attention to detail and the confidence to escalate complex or high-risk … refer uncertain or sensitive decisions for review. Draft clear, accurate and accessible acknowledgements, progress updates, outcome letters and disclosure packs. Maintain complete, accurate case records, including searches, decisions, actions, communications, deadlines and outcomes. Track applicable statutory and internal deadlines, flag risks early, and coordinate any permitted extensions or other ...

security requirements, and service-level objectives.Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues.Mentor junior engineers and specialists, supporting their development and promoting best practices.Participate in continuous improvement initiatives, including automation … applications such as SharePoint, Dynamics, or similar platforms.Ability to solve moderately complex application-related issues and contribute to secure, scalable solutions.Understanding of application lifecycle management, integration patterns, and secure-by-design principles.Strong communication and collaboration skills across engineering and business teams.A proactive mindset with a passion for continuous improvement ...

roadmap. * Establish HRSD governance standards, architectural principles, and design patterns. * Ensure alignment with enterprise architecture standards. * Identify opportunities to leverage: o Employee Journey Management o Knowledge Management o Case Management o HR Agent Workspace * Drive process harmonisation across HR functions. * Implement HRSD architecture governance and design … review processes. * Establish HRSD standards for configuration, development, integration, and security. * Support HRSD upgrade readiness and release management activities. * Create HRSD decision frameworks for evaluating customisation requests. * Present architecture recommendations and transformation roadmaps. * Support the design of the ServiceNow HRSD Knowledge Centre, migrating and optimising HR content to deliver ...

continuously enhance our enterprise data governance framework. This is a key leadership role responsible for ensuring that the firm's claims, client and case data remains accurate, trusted, appropriately protected and compliant with regulatory requirements.Working across business and technology functions, you will define the standards, policies and controls that … underpin effective data management while supporting the organisation's growing use of analytics, automation and AI. You will act as the central point of expertise for data governance, helping colleagues understand and fulfil their responsibilities as data owners, stewards and custodians.What you will do As the Data Governance Lead ...

sets to conduct data analysis, categorisation analysis and demand analysis to inform operating model decisions, service design, prioritisation and performance expectations. Analyse and define case routing rules, future-state processes and procedures, working closely with product, technology, operational and third-party stakeholders. Identify opportunities for automation and produce … scalable and controlled automation within the future-state solution. Translate SLA and SLT requirements into dashboard, reporting and performance-monitoring requirements that enable proactive management, trend analysis and service performance governance. Participating in the squad as agreed, provide the link between the membership business teams, data and analytics teams ...

turning it into a concrete technical specification (the "What") and a deployment path (the "How"). We are moving away from ad-hoc, case-by-case management toward scalable, policy-driven operations built on modern Microsoft cloud administration principles. We need a proactive problem solver who puts … DKIM and DMARC, tune anti-phishing, malware and DLP, and prevent configuration drift. Azure tenant governance: manage data residency (including AI/Copilot), RBAC, management groups and subscription governance, automating with Terraform and PowerShell so every change is version-controlled and documented. SharePoint and collaboration: deliver site templates ...

trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.The CSM may be required to occasionally be available for some after-hour … working in the Financial&Regulated/HLS industry.Product-Specific Requirements:Core Clouds (Sales Cloud & Service Cloud):Familiarity with Sales and Service capabilities, including pipeline management, forecasting, case management, and omni-channel service delivery.Understanding of how enterprise sales and service teams operate and derive value from CRM platforms.Experience ...

Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible for managing their own workload, effectively operating within a global … global operations are vital. Candidate Responsibilities Become an expert in the Connected Car Technologies Overseeing Global markets such as UK, USA, China and EU Case Management; incident management, technical/hierarchal escalations, ticket handling Investigations; product knowledge, technical expertise, initiative to think laterally Liaison with Client; work ...

designing and delivering engaging training programmes. Excellent communication and presentation skills. Ability to explain technical concepts to non-technical users. Strong organisation and stakeholder-management skills. Desirable Experience within professional services. Knowledge of document management, workflow, or case management systems. LMS, e-learning, or change management ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … data. Develop a single, unified view spanning business, process, application, and data architecture by mapping journeys across consistent layers (including customer interactions, workflow orchestration, case management, and shared services). Analyse existing systems, integrations, and complex data flows to identify gaps, risks, overlapping capabilities, and manual data transfers. ...

digital public services.The roleThe postholder will lead the team responsible for the support, development and continuous improvement of the Council's Customer Relationship Management (CRM) platform and associated digital services. This includes key customer-facing systems and products such as My Account, online forms, digital customer journeys, workflow automation … activities.Work collaboratively with other Team Managers and the Service Delivery Manager to manage priorities, dependencies and shared resources.Build and develop team capability through performance management, coaching, workforce planning and knowledge sharing.Act as the key link between stakeholders, suppliers and technical teams, ensuring requirements are understood and translated into deliverable ...

PRIMARY RESPONSIBILITIES:Diagnose and resolve incidents and aim to meet response and resolution within predetermined SLAs Manage, update and close tickets within the Service Management toolset in line with ITIL framework principlesActively chase suppliers or internal teams for resolution to incidents, service requests or problemsEnsure configuration documents are kept … currentEnsure service processes for change, configuration and problem management are adhered to at all timesBe professional and courteous to colleagues and the clientsProvide remote desktop support and occasionally attend remote offices Build rapport with clients to develop positive working relationships Co-operation to promote the development of the team ...

business analysts, architects, developers, testers and partners.Build and maintain integrated project plans, and manage multiple workstreams, dependencies and third-party suppliers using recognised project management methodologies and governance frameworks.Act as the trusted delivery contact for customer leaders. Run steering committees and project boards, and produce executive reporting on status … risks, assumptions, issues and dependencies, with executive-level reporting.Experience engaging and influencing customer leadership and senior business stakeholders, including running steering committees.A project management qualification such as PRINCE2 Practitioner, Project Management Professional (PMP) or AgilePM, or equivalent.Preferred Qualifications:Experience delivering Salesforce implementations or other enterprise cloud platform transformations.Knowledge ...

dedicated team to support advanced HPC hardware and software technologies.Perform proactive maintenance activities and respond to critical incidents.Manage and document maintenance activities through case management systems.Ensure compliance with customer change management processes and controls.Build strong working relationships with customers and stakeholders.Follow technical escalation procedures to ensure rapid … working with Linux systems.Strong Linux system administration skills.Experience performing hardware diagnostics, maintenance, and repairs.Strong scripting capabilities using Python, Bash, or similar technologies.Knowledge of configuration management tools such as Ansible.Understanding of Kubernetes/containerised workloads.Self-motivation and a willingness to take the initiative to learn from colleagues.Excellent analytical and problem ...

into clear, specific problem statements.Identify where AI, agentic technology, and digital products can create the most value across CRM, portals, apps, enrollment, benefits investigation, case management, and patient and provider engagement - weighing impact, feasibility, and risk to prioritize investment.Build business cases with clear expected benefits, costs, and success … release decisions tied back to the business case.Partner with Data Engineering and data owners to secure the data foundation these products depend on - patient, case, consent, and CRM data quality, lineage, and master data alignment, plus API integrations and secure, standardized exchange of protected health information (PHI).Set ...