76 to 92 of 92 Case Management Jobs in England

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows ...

year experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments Strong hands-on experience with Dynamics 365 Customer Service, Omnichannel, and case management Proven ability to design and build POCs, demos, and reference implementations Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power … capabilities with configuration and customisation Desirable skills/knowledge/experience: Experience with Copilot, AI-enabled customer service, or knowledge management solutions Exposure to public sector or highly regulated industry programmes ...

with minimal support if needed; ■ To carry out additional duties as may occur from time to time as instructed and agreed by the management team; ■ Represent KPMG in a professional and positive manner at all times. Qualifications and Skills ■ Microsoft Dynamics CRM Certifications … standard reports development is a must; ■ Detailed knowledge and understanding of all CRM functional areas including Sales, Marketing, Customer Service and Contact/Case Management; ■ Good understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions ...

experience producing architecture maps, target operating models and transformation roadmaps. Confident translating complex technical architecture into business outcomes for non-technical audiences. Familiarity with case management systems, customer service platforms and AI-enabled transformation. Exposure to local government or environmental/regulatory services is a strong plus. Qualifications ...

well as liaise with customers on projects and financial matters. Activities include but are not limited to, server work, networking, project planning, project management, Office 365 and telephony deployments, collaborating with internal teams whilst understanding customer needs and ensuring successful delivery of projects. Key Responsibilities Case management ...

systems (e.g. SAP, Oracle, Coupa, Ariba, ServiceNow) Strong understanding of end-to-end procurement processes Experience with process mapping and requirements documentation Excellent stakeholder management skills Desirable: Exposure to ServiceNow (S2P, ITSM or Procurement modules) Agile/Scrum experience ITIL knowledge or certification Start date is ASAP … ServiceNow Business Analyst The ServiceNow Business Analyst will be responsible for: Gathering and analysing business requirements across procurement, case management and ITSM Conducting gap analysis between current and future-state processes Producing functional specifications, user stories and process documentation Collaborating with technical teams to design scalable solutions Supporting ...

systems (e.g. SAP, Oracle, Coupa, Ariba, ServiceNow) Strong understanding of end-to-end procurement processes Experience with process mapping and requirements documentation Excellent stakeholder management skills Desirable: Exposure to ServiceNow (S2P, ITSM or Procurement modules) Agile/Scrum experience ITIL knowledge or certification Start date is ASAP … ServiceNow Business Analyst The ServiceNow Business Analyst will be responsible for: Gathering and analysing business requirements across procurement, case management and ITSM Conducting gap analysis between current and future-state processes Producing functional specifications, xehkeey user stories and process documentation Collaborating with technical teams to design scalable solutions ...

ShareDo Developer - Home Working Senior ShareDo Developer with excellent ShareDo development or similar case management development experience is required by a leading UK law firm. You can be based anywhere in the UK, as they will allow remote working and have offices all over the UK. You will ...

Configuration Specialist I am currently recruiting for a Mosaic Software Configuration Specialist to support the ongoing development and improvement of a core social care case management system. This is a hands-on technical role focused on configuring, testing, and supporting Mosaic to meet the needs of Children ...

Configuration Specialist I am currently recruiting for a Mosaic Software Configuration Specialist to support the ongoing development and improvement of a core social care case management system. This is a hands-on technical role focused on configuring, testing, and supporting Mosaic to meet the needs of Children ...

internal) Strong troubleshooting ability and communication skills Microsoft stack knowledge (IIS, SQL Server, Azure, Active Directory) Familiarity with vmware, networking (TCP/IP), and case management tools (Jenkins ideally) Desirable PKI | Firewalls | Entra | JavaScript/scripting | Mobile tech | Salesforce | Powershell This is a strong opportunity to build your ...

needs of stakeholders, and translating them into clear, actionable requirements for the development and implementation of IT systems, specifically Mosaic, the social care cast management system. The role requires a methodical and inquisitive approach to understanding complex business processes, identifying areas for improvement, and defining solutions that deliver value. … Teams, Testers, and business users to ensure that the final solution is fit for purpose and aligns with strategic goals. Key Responsibilities Requirements Elicitation & Management Lead requirements gathering activities, including workshops, interviews, and document analysis, to elicit and define business needs. Critically evaluate information gathered from multiple sources, reconcile ...

Mosaic Systems Training Specialist I am currently recuiting for a Systems Training Specialist with strong hands-on experience of the Mosaic case management system. The Mosaic Stsyems Training Specialist will design and deliver engaging training for social care users, supporting effective system adoption and confident use across frontline ...

Extensive experience in a similar role Significant experience in a systems training or learning and development role Strong hands-on experience with the Mosaic case management system Local Authority experience is essential How to apply Once your CV is received, if you are successful you will be contacted. ...

centres of excellence to provide both proactive and reactive ER support. The position requires a strong balance of strategic thinking and hands-on case management. Key Responsibilities include: Partner with HR Business Partners, People/HR teams, and Legal to deliver change management initiatives (e.g., restructures, redundancies, TUPE … provide expert guidance Manage and resolve sensitive ER issues, including conducting thorough investigations and making objective recommendations Provide coaching to managers Maintain accurate case documentation Identify trends through ER data and recommend improvements to processes Contribute to continuous improvement initiatives About you: You will have a Degree (or equivalent ...

centres of excellence to provide both proactive and reactive ER support. The position requires a strong balance of strategic thinking and hands-on case management. Key Responsibilities include: Partner with HR Business Partners, People/HR teams, and Legal to deliver change management initiatives (e.g., restructures, redundancies, TUPE … provide expert guidance Manage and resolve sensitive ER issues, including conducting thorough investigations and making objective recommendations Provide coaching to managers Maintain accurate case documentation Identify trends through ER data and recommend improvements to processes Contribute to continuous improvement initiatives About you: You will have a Degree (or equivalent ...