Service Desk Manager
- Hiring Organisation
- Candour Solutions Limited
- Location
- Altrincham, Cheshire, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £60,000
experienced technical professional who is ready to take the next step into senior management. The role will combine technical leadership, service delivery, people management, customer engagement and pre-sales support. Responsibilities Lead and develop the technical team, including recruitment, mentoring and performance management. Oversee day-to-day service delivery … ensuring customer expectations and SLAs are consistently met. Manage team workloads and resource allocation across support and project requirements. Act as a senior escalation point for complex technical and customer issues. Support technical discussions around solutions, projects and ongoing customer requirements. Monitor performance metrics and identify opportunities ...