Operations Manager
- Location
- Greater London, England, United Kingdom
delivery or client experience Ensure strong alignment between Client Services and Operations, with clear communication of priorities, deadlines, and delivery expectations Resource & Capacity Management Ensure the business has the right level of resource in place at all times to meet demand, across both permanent teams and freelance/contract … ensuring high standards in training, cross-training, and knowledge sharing Build a culture of continuous improvement, where teams proactively identify and address inefficiencies Leadership & Management Line management of the Senior Technical Operations Account Managers, providing clear direction, support, and accountability Ensure Senior Technical Operations Account Managers ...