Service Desk Engineer
- Hiring Organisation
- Morgan Law
- Location
- London, United Kingdom
- Employment Type
- Permanent
- Salary
- £33000 - £38000/annum
ensure that IT services and end-user technology are reliable, secure and well supported. You will provide first and second-line technical support across Microsoft 365, end-user devices, networking and associated IT services, escalating more complex infrastructure issues where appropriate. Responsibilities Provide first and second-line … technical support to colleagues, resolving incidents and service requests in accordance with agreed service levels. Diagnose and resolve hardware, software, Microsoft 365, connectivity and end-user device issues, escalating more complex infrastructure issues where appropriate. Use the IT service management system to accurately record, update and resolve ...