Senior Service Desk Engineer
- Hiring Organisation
- Randstad Technologies Recruitment
- Location
- Bristol, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £40000/annum
ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets, and distribution lists via Active Directory and Office 365. Hardware & Mobility: Support and configure desktops … . Escalation: Identify complex issues and escalate to appropriate resolver groups while maintaining ownership of the user experience. Technical Skillset Must-Have: Active Directory, O365, Windows 10/11, VPN troubleshooting, and Citrix. Hardware: Proficiency in supporting laptops, tablets, and peripherals. Mobile: Experience with Mobile Device Management (MDM) and mobile ...