51 to 75 of 147 Problem Management Jobs in England

LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities … entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Business Unit: Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market leading personalised Wealth Management. We are … Brief Role Objective: The Application Support Manager is responsible for managing the provision of business critical software applications to enable the operation of LGT Wealth Management. The role includes management of a team of technical experts. The role has a broad remit including responsibility for the operation of strategic applications, project delivery and contribution to the broader IT strategy. More ❯

meet required Service Levels. Technical design work in the general Computing Infrastructure (physical and virtual) to implement high quality support and continuous improvement Insurance activities that support pro-active management, monitoring and optimisation of the insurance application infrastructure. Extensive working with third parties Working knowledge of Linux. Developing such skills as are necessary to support new technologies Personal workload … management in support of ITIL Incident and Problem Management, through use of ticketing systems. Adherence to ITIL Change Management processes. Good technical authoring and procedure writing skills. Flexible working hours, with frequent need to work additional hours at short notice. Inclusion on the teams 24x7 service support rota Required Skills/Attributes: Extensive IT industry experience … include Windows server, SharePoint and some SQL server. Strong customer facing verbal and written communication skills Motivated by efficient use of technology to solve business problems Lateral thinking and problem solving ability Good personal workload management and ability to work to deadlines 'Completer finisher' with a high attention to detail Positive attitude and enthusiasm for personal improvement If More ❯

teams, and suppliers Report on progress, risks, and dependencies Experience delivering cross-functional tech and ops projects Strong grasp of project methodologies and governance Confident communicator with senior stakeholder management experience Additional Information Be first to hear about new opportunities with job alerts direct to your inbox. Email address: please specify Role type : Please select all that apply: All … roles, Agile, Analysts, Architects, Business Change, Consultant, Database & Reporting, Development, DevOps, ERP, Incident Management, IT Support, Networking, Problem Management, Product, Project Management, Quality Assurance, Security More ❯

to effectively participate and lead discussions and present material at manager and executive levels, and to both technical and non-technical audiences. • Bachelor's degree in computer sciences, technology management, business management, or similar. • Advanced knowledge of Private Wireless Networks deployment processes and the impact thereof on the technical environment. • Project management certifications including PMP, ITIL, Prince2 … MSP, etc. • 6 or more years of relevant work experience. • 4-5 years of experience in technical wireless deployment management, preferably in Private 5G or complex cellular enterprise deployments. • Experience in project planning and providing leadership. • Exceptional communication and interpersonal skills. • Willingness to travel up to 50%. Even better if you have: • 10+ years of Professional Services project … with excellent communications and team building skills across multiple work locations. • Strong technical acumen to understand and solve complex network and application layer challenges both from a design and problem management perspective More ❯

experience for all IT issues and requests staff may have. The role encompasses providing technical support and solutions, troubleshooting hardware and software issues, locally and remotely, identity and access management, auditing and actively engaging in user training. With a strong emphasis on continuous learning and self-development, this role will aid development of foundational skills in desktop support, incident … management, and knowledge management. This dynamic and varied role provides a supportive environment to cultivate expertise and contribute to the organisation's success. Key Responsibilities End-User Support Be the first point of contact for end-user's, delivering friendly and responsive customer service. Provide support for desktops, laptops, and mobile devices, escalating complex issues as needed. Support end … users with a consistent level of customer service with a can-do attitude. Incident and Problem Management Log, prioritise, and resolve service requests and incidents in adherence to SLAs with precise and detailed information. Perform in-depth analysis to identify root causes of recurring issues and implement permanent solutions. Keep tickets updated to reflect progress; ensuring clear expectation More ❯

with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story. As our Site Reliability Engineering Manager you will:- Lead, coach, and More ❯

with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story.As our Site Reliability Engineering Manager you will:- Lead, coach, and develop More ❯

through the Microsoft 365 Admin centre. Troubleshoot complex installation issues and assist with SCCM, MDT, and other deployment toolsets. Collaborate with engineering peers on new initiatives, testing, validation, and problem resolution. Support the administration teams with network/server troubleshooting and system-related testing. Maintain strong communication with both technical and non-technical business users. Handle occasional on-call … with Microsoft Office 365. Expert knowledge of Office 365 ProPlus and Online Applications, including Teams, OneDrive, SharePoint Online, and Exchange. Familiarity with Microsoft MDM tools (Intune, Azure Identity, Rights Management, and Enterprise Mobility Suite). Proficiency in Exchange 2013 and Skype for Business features, migration processes, and related concepts. Experience migrating large enterprise clients to Office 365 and troubleshooting … deployment issues. Advanced technical knowledge of Active Directory and familiarity with incident, change, and problem management disciplines. Strong analytical and problem-solving skills. Excellent communication and technical writing skills using the MS Office suite (PowerPoint, Visio, Word, Excel, Project). Understanding of project management concepts such as Six Sigma, MBF, and ITIL. Desired Skills and Experience More ❯

Looking For: Strong financial/accounts background - essential for providing high-quality customer solutions Good working knowledge of IT software, particularly financial/accounting systems, essential Experience in client management, customer support, 1st & 2nd line support, problem management and SLA management Excellent verbal and written communication skills Self-motivated with the ability to prioritise, meet deadlines More ❯

and aligned with the dynamic needs of the maritime and port services industry, delivering high performance across a complex, 24/7 operational landscape. Duties and Responsibilities: Infrastructure & Cloud Management * Lead the architecture and lifecycle management of hybrid infrastructure supporting all operations, both onshore and offshore. * Oversee cloud infrastructure (e.g., Microsoft Azure) for scalability, performance, and disaster resilience … centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs … and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance * Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. * Ensure compliance with More ❯

with implementation of technical designs to meet service delivery requirements within own area of responsibility. Customer Relationship. Establishes relationships with customer's organisation to deliver and enhance the service. Problem Solving. Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known), Escalates or gains support where appropriate. Proactively … in a timely manner to resolve problems, maintain and enhance service. Team Working. Trains and coaches members of the team to provide knowledge, assistance and advice. Works in a problem solving team to resolve service issues. Able to act as team manager if needed. Business Awareness. Understands the requirements of the customer's business, the scope of the contract … taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver enhanced service. Systems installation/decommissioning (HSIN) Level 3 Service desk and incident management (USUP) Level 3 Problem management (PBMG) Level 3 System software (SYSP) Level 4 Change Management (CHMG) Level 3 Technical Specialism (TECH) Level 4 IT operations (ITOP More ❯

bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Experience: Proven track record of 2nd line support Microsoft 365 Active Directory Windows deployments Endpoint Management Laptop and mobile hardware. Incident, Change and Problem Management processes. Excellent communication and problem-solving skills Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this More ❯

delivering best in class service to DA customers and will best suit an experienced technical professional, with a background in supporting Microsoft technologies across cloud, modern workplace, end point management and security. As the 3rd Line Support Engineer, you will be working on escalations, problems, and major incidents, and focus on resolving tricky technically tickets. You may, from time … work in hybrid (4 days from the office and 1 day from home) Responsibilities Technical support Be the main point of contact for escalations within the service desk: Lead Problem and Major Incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned Consult senior colleagues in the Professional Services team … related field Experience of providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL driven framework (including Incident,Change and Problem Management) Technical skills Experience of acting as a the 'go-to' person during Major Incidents, including providing RCAs/RFOs Experience in: Microsoft Cloud Stack: Azure, ASR, WVD More ❯

providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will be supporting the 3rd party provider … such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams, Zoom, Whatsapp, Cisco Webex etc. Excellent analytical and problem-solving skills, with the ability to think creatively and strategically. Strong communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders. Ability to work independently More ❯

Accountabilities: An IT Operations Analyst IV within Network Operations Support Group is responsible for providing senior level support of the Bank Group network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions. Accountabilities will include, but … Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader. Support the incident, change and problem management processes. Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services. Help develop team members, provide effective feedback and recognition when … NSX is a definite asset for this position. Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include SevOne, Infoblox, ExtraHop, ThousandEyes. Sound second level problem determination and problem source identification skills with regards to the various network technologies utilized within Bank globally. Specific Educational Requirements/Accreditations: • Technology Degree/Diploma or equivalent More ❯

production changes and infrastructure deployments related to Office 365 applications. Collaborate with administration teams to troubleshoot network/server issues. Utilize Microsoft 365 Admin Center for user provisioning, permissions management, and troubleshooting. Write and present technical documentation using MS Office suite tools, including PowerPoint, Visio, Word, Excel, and Project. Assist in the migration of large enterprise clients to Office … and manage deployment from various sources. Engage in incident, change, and problem management utilizing the Remedy ITSM application toolset. Provide occasional on-call support during nights and weekends as needed. Required Skills and Experience: Extensive experience with Microsoft Office 365 and expert knowledge of Office 365 ProPlus and online applications. Proficient understanding of Microsoft MDM tools, including Intune … with Exchange, SharePoint, Skype for Business, and hybrid environments. Experience in deploying Office 365 and troubleshooting installation issues. Advanced knowledge of Active Directory and SCCM/MDT engineering. Proven problem-solving abilities and experience in technical troubleshooting. Strong communication and presentation skills, with proficiency in technical writing. Knowledge of project management concepts such as Six Sigma, MBF, and More ❯

for functionality improving systems performance and reduce cost. Tracking and analyzing performance and resource utilization of CICS systems Recommend changes, upgrades, and enhancements based on the technical analysis. Perform problem diagnostics and resolutions as well. Participate in incident and problem management activities related to applications and CICS. Encourage and ensure collaboration across functional users and vendors to … IPCS. Experience in cloning and sunsetting CICS regions. Basic understanding of CICS security with RACF. Exposure to working with SMF 110 records and its practical application in terms of problem determination. Strong problem determination skills in both system and application areas Proficient in working with high availability environment along with alignment to process (ITIL) Experience working with and More ❯

for vulnerability assessment. Conduct business impact analysis and support tool selection for vulnerability management. Determine and implement fixes, collaborating with others to apply preventative measures. Analyse trends to improve problem management processes. Perform risk management activities for medium-complexity functions or projects. Identify and assess risks and vulnerabilities, develop mitigation strategies, and report findings. What skills & qualifications More ❯

and the on-going support of critical systems, whilst collaborating with wider teams in supporting the mission of keeping UK Defence agile and safe. Your role will involve: Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep the incident record updated in accordance with agreed WI. Escalate where necessary. Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis. Monitor, investigate and fix any problems with the Nexor X500 DSA. Monitor, investigate and fix any problems with the Exchange 2003 Messaging system. Communicate and collaborate with the customer who is an intermediary to the end user Your transferable More ❯

and adherence to required Service Level Agreements (SLAs). Prepare for new or modified services, manage the change process, and uphold regulatory and professional standards. Oversee day-to-day management of infrastructure applications and related data repositories. Monitor application performance, measuring and reporting on service availability and capacity to meet business demand. Implement information security protocols to maintain compliance … performance and financial costs, contributing to business efficiency and sustainability. Develop and support continuous service improvement plans to align IT infrastructure with evolving business needs. Facilitate proactive and reactive problem resolution throughout the information system lifecycle, including root cause analysis and implementation of preventive measures. Install, configure, and troubleshoot applications that support IT services. Act as a third-level … understanding of Active Directory, SQL databases, and networking technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Ability to thrive in high-pressure environments, demonstrating strong problem identification, troubleshooting, and resolution skills. Excellent written and verbal communication skills. Proven ability to interface effectively with key software/hardware partners (e.g., Microsoft, AvePoint). Experience with incident More ❯

troubleshooting and follow-up Conduct network monitoring, provisioning, and routine maintenance to uphold network integrity Manage corrective actions during complex incidents, addressing structural problems at the network and element management levels Take ownership of objectives received from internal and external contacts, ensuring timely resolution Respond to inquiries from Network Operations and Customer Service, providing expert assistance Raise support cases … to project tasks and support delivery initiatives Provide operational input and assist in defining and executing roll-back plans when necessary. Adhere to ITIL standards for Change, Incident, and Problem Management to ensure standard process is followed Strive to achieve high service availability and quality to ensure excellent customer experience What you'll need Bachelor's degree in … engineering, telecommunications, or a related field; or significant experience in systems engineering management, including telecommunication system design, testing, and implementation In-depth understanding of satellite telecommunication technology Familiarity with Amazon Web Services (AWS) Strong knowledge of IP protocols and networking concepts Demonstrated expertise working within international telecommunications network environments, consistently adhering to established processes and procedures Proven track record More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

the team: Our team is a dedicated group of IT professionals committed to maintaining the stability and efficiency of critical systems within our organisation. With a focus on collaboration, problem-solving, and continuous improvement, we work together to ensure that our systems run smoothly and effectively. We value teamwork, innovation, and a supportive work environment where every team member … other third-party systems. No two days are the same in this fast paced and varied role! You will work with colleagues and under direction of the Application Support Management team on initiatives which may be support issues, small scale business process improvements and larger scale change initiatives. Your responsibilities will include: Being responsible for resolution of incidents and … helpdesk to ensure issues are logged correctly, efficiently and delivered to a timely resolution. Supporting all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the change management function. What's in it for you More ❯

as maintaining contractual KPI obligations, customer reporting and acting as an escalation point for both our internal and external customers. You will analyse data and metrics, feeding into the problem management processes, to identify trends, exceptions, and areas for improvement. Maintain oversight of incident requests and problem lifecycles, including service level management. Interpret data, identifying meaningful trends … uncover problems and highlight opportunities for improvement. Management of major incident tickets, ensuring tickets are aligned to the existing processes and lifecycle. Responsible for the management of customer escalations. Ownership of priority 1 and 2 tickets, following defined processes and ensuring priority tickets are managed through to resolution. Skills & Experience: Proactive and innovative approach. Experience and knowledge of … utilising ITIL v3/v4 best practice. Effective time management skills. Strong communication skills with all stakeholders. Willingness to learn and succeed. High motivation with a strong focus on customer service and problem-solving. Confidence and professionalism. Positive, "can do" attitude. Experience of working within a managed service provider. Experience in managing SLAs & KPIs. The role is subject More ❯