51 to 75 of 381 Problem Management Jobs in England

influence how cloud services are designed, operated and continuously improved. This role also includes leadership support for out-of-hours operational and incident management activities when required. Lead and develop a team of Site Reliability Engineers, creating an inclusive environment that supports learning, collaboration and continuous improvement. Partner with … operational resilience and feature delivery. Use observability data, platform metrics and service insights to identify improvement opportunities and reduce operational risk. Lead incident and problem management activities, promoting effective root cause analysis and continuous service improvement. Champion Site Reliability Engineering practices including Service Level Objectives (SLOs), Service Level ...

influence how cloud services are designed, operated and continuously improved.This role also includes leadership support for out-of-hours operational and incident management activities when required.What You'll DoAs a Site Reliability Engineer Lead, you will:Lead and develop a team of Site Reliability Engineers, creating an inclusive environment … balance reliability, operational resilience and feature delivery.Use observability data, platform metrics and service insights to identify improvement opportunities and reduce operational risk.Lead incident and problem management activities, promoting effective root cause analysis and continuous service improvement.Champion Site Reliability Engineering practices including Service Level Objectives (SLOs), Service Level Indicators ...

influence how cloud services are designed, operated and continuously improved.This role also includes leadership support for out-of-hours operational and incident management activities when required.What You'll DoAs a Site Reliability Engineer Lead, you will:Lead and develop a team of Site Reliability Engineers, creating an inclusive environment … balance reliability, operational resilience and feature delivery.Use observability data, platform metrics and service insights to identify improvement opportunities and reduce operational risk.Lead incident and problem management activities, promoting effective root cause analysis and continuous service improvement.Champion Site Reliability Engineering practices including Service Level Objectives (SLOs), Service Level Indicators ...

influence how cloud services are designed, operated and continuously improved. This role also includes leadership support for out-of-hours operational and incident management activities when required. What You’ll Do As a Site Reliability Engineer Lead, you will: Lead and develop a team of Site Reliability Engineers, creating … operational resilience and feature delivery. Use observability data, platform metrics and service insights to identify improvement opportunities and reduce operational risk. Lead incident and problem management activities, promoting effective root cause analysis and continuous service improvement. Champion Site Reliability Engineering practices including Service Level Objectives (SLOs), Service Level ...

period of maternity leave expected to commence in January 2027. Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

last with 15 - 16 Months with the hand over period Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

etc.g. Provide support during technical deployment, configuration, integration and administration of security technologiesh. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc.i. Provide assistance for disaster recovery in the event of any security breaches, attacks ...

reduce manual effort.Monitor platform utilisation, service health, and operational KPIs, providing meaningful reporting and recommendations for improvement.Support major incident investigations, root cause analysis, and problem management activities.Mentor engineers and support teams on Splunk, Cribl, observability best practices, and troubleshooting techniques.Drive continuous improvement across monitoring, alerting, event management … Financial Services experience.Experience within Application Production Support, Production Engineering, or Site Reliability Engineering teams.Knowledge of observability technologies such as Dynatrace and OpenTelemetry.Major Incident Management experience.ITIL, Change Management, and Problem Management practices.Experience operating platforms across large multi-data-centre and cloud environments.Experience developing operational metrics, service health ...

exciting opportunity for an experienced IT Service Management professional to support the day-to-day operation and continual improvement of corporate IT services. Working closely with managed service providers and third-party suppliers, you will drive service performance, oversee incident and problem management activities, deliver meaningful reporting … track progress against service improvement plans. Produce accurate service reporting and performance analysis using KPIs, customer feedback and operational metrics. Provide regular incident, problem and change management reporting to senior stakeholders. Analyse service trends, root causes and user feedback to identify opportunities for continual improvement. Support projects, service ...

availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across … support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. ...

effort. Monitor platform utilisation, service health, and operational KPIs, providing meaningful reporting and recommendations for improvement. Support major incident investigations, root cause analysis, and problem management activities. Mentor engineers and support teams on Splunk, Cribl, observability best practices, and troubleshooting techniques. Drive continuous improvement across monitoring, alerting, event … management, and operational processes. What We Are Looking For Essential Skills Splunk Core Certified Consultant (or equivalent experience). Extensive experience administering and supporting large-scale Splunk Enterprise environments. Deep expertise in: Indexer Clustering Search Head Clustering SmartStore Multi-terabyte daily data ingestion Performance tuning and operational resilience Capacity ...

Live. The ideal candidate should have strong experience in IT Service Transition, Service Acceptance, Go-Live readiness, operational readiness, ITIL processes, and stakeholder management , with the ability to drive transition activities across multiple teams. Key Responsibilities Lead and facilitate Service Transition activities from project initiation through successful transition into … Skills Strong experience in IT Service Transition/Service Management. Experience working as a Service Transition Lead, AIS Lead, Transition Manager, or IT Service Management Lead. Strong knowledge of ITIL/IT Service Management processes. Experience managing end-to-end service transition and Go-Live readiness. Hands ...

client accounts. The successful candidate will act as the primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This is a highly visible role requiring strong … stakeholder management, service delivery expertise, and the ability to work effectively across both business and technical teams. Experience: 8+ Years Qualification: Degree or equivalent Job Location: London, UK Job Type: Full-Time Key Responsibilities Client Engagement & Relationship Management Serve as the primary contact for assigned client accounts. Build ...

only delivered but also coordinated, prioritised and managed effectively. The post holder will be actively involved in operational activity, including incident, request, change and problem handling, service desk support, user support, technical triage and escalation of live service issues. The post holder will work closely with EO IT Operations … while also directly contributing to hands-on operational tasks. This ensures routine operational work is delivered efficiently, while more complex decisions, risks and service management responsibilities are handled at the appropriate level. As VMD continues to rely on a broad range of digital and technology services to support ...

take notesInternal Company Contacts:IS teams, IS team leaders, IS directors, Thales business managers and staff. Service Desk, EUS, Platforms teams, Network Support, Incident Management, Change Management, Problem Management, CSOCExternal Company Contacts:Thales customers, Technology Vendors, External SuppliersPerson SpecificationQualifications and Training:Bachelor Degree level education/… architecture/instant clone pools/Image push, post creation synch scriptsVDI master image/gold image update, patching and managementApp Volumes – Site synchronisation, management, housekeepingVMWare UAG – Configuration, set up, load balancing, integration with F5/Netscaler/Horizon View infrastructureCertificates – Internal/external – Root paths, thumbprints, renewal process ...

take notesInternal Company Contacts:IS teams, IS team leaders, IS directors, Thales business managers and staff. Service Desk, EUS, Platforms teams, Network Support, Incident Management, Change Management, Problem Management, CSOCExternal Company Contacts:Thales customers, Technology Vendors, External SuppliersPerson SpecificationQualifications and Training:Bachelor Degree level education/… architecture/instant clone pools/Image push, post creation synch scriptsVDI master image/gold image update, patching and managementApp Volumes – Site synchronisation, management, housekeepingVMWare UAG – Configuration, set up, load balancing, integration with F5/Netscaler/Horizon View infrastructureCertificates – Internal/external – Root paths, thumbprints, renewal process ...

delivery model and focus on reliable service, secure change, observability, automation, and continuous improvement. You will work closely with engineers, front-office stakeholders, IT management, tribe product managers and chapter leads to keep the platform stable today while shaping the roadmap for tomorrow. Roles and responsibilities As an engineering … risk items and service improvements into clear, actionable work. Maintain the platform technical roadmap and align delivery priorities with stakeholders across trading, sales, IT management and product management. Use strong analytical skills to break down incidents, service issues and technical problems, supporting root-cause analysis and measurable improvement actions. ...

manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, youll make an impact in the following ways: Provide … with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. Maintain incident, problem, and change records in service management tools. Drive continuous service improvement through automation, process optimization, and proactive monitoring. Participate in on-call support ...

service desk function responsibility for our client including all engineer resource development as well as the responsibility of customer major incidents, problem management, service requests and change requests & Capacity/Release management, Risk Management, Continual Service Improvement. The primary function of the role is to work … secure and meets security guidelines. Develop and maintain run books. Ensure configuration documents are up to date. Ensure service processes for change, configuration and problem management are always adhered to. Raise Change Requests and attend Change Advisory Board where needed. Visit datacentre and branch offices to perform site ...

very best of good work life balance.About usDigital Assurance falls within the Digital Services umbrella, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result.Locations:The Digital Assurance team are based across the various sites:Maudsley Hospital … service performance KPIs to monitor the service availability and capacity of systems and external suppliers and regularly report on performance levels to the senior management within the Digital Services Department.Maintain and document services in accordance with Trust systems writing policies and procedures for staff and servicesTo investigate new systems ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

Functional & Business Process Expertise Provide technical and solution guidance across key SAP business domains, including: · Plant Maintenance (PM), Finance & Controlling (FICO), Human Capital Management (HCM), SuccessFactors (SF), Order-to-Cash (OTC), Enterprise Asset Management, Customer and Partner Connections, Extended Warehouse Management (EWM), Ariba Procurement, Procurement & Supply Chain … Enterprise Application Architecture Provide architecture leadership and technical oversight for: · OpenText, SCADA Systems, DNCC BA, FRAS, Forecaster, GlobalScape, Remote Link, Technolog (DPRS), Field Service Management (FSM), MRPS · Other operational technology and enterprise applications · Sybase ASE, Oracle and HANA DBA Integration, Cloud & Middleware Leadership · Design and govern integration architectures across ...

engineering teams.The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. What experience you'll bring: Demonstrated strong analytical skills, problem solving/debugging skillsBe a self-starter with high motivation to succeedBe … Human Resource End-to-End Business FlowsExpert functional knowledge of multiple Oracle Cloud HCM modules (Core HR, Global Payroll (UK), Oracle Cloud Talent Management, Absence Management, HR Help Desk, Oracle Cloud Learning and ORC)Technical skills in fast formulas, Redwood migration, VBCS, OTBI, BI reports, HCM extracts ...

Service Management Analyst Up to £36,000 | Poole, Dorset | Hybrid, 4 days per week in the office What if your job wasn't just to resolve the next issue... but to help stop it happening again? If you enjoy looking beyond individual tickets, spotting patterns, understanding why problems keep … next step. You'll join a technology business providing complex software solutions to customers across the UK, working at the heart of its Service Management function. This isn't traditional 1st or 2nd line IT support. It's about understanding how services are performing, identifying where they can improve ...

summaryThe D&I Systems Operations Lead will be responsible for the overall management and performance of the Systems Operations team.Ensures that the Systems Manager is informed with regards to the operational capacity and functionality of the server estate. This includes improvements, risks, changes, and problems.Manages multiple infrastructure projects, delivery … range of specialist and complex D&I issues, following the relevant technical strategies, policies, standards, and practices.Responsible for ensuring a structured approach for problem, incident, and change management processes. Primarily remote working with some on site duties as and when required. The role is part ...