51 to 75 of 589 Problem Management Jobs in England

Street, an inclusive employer and a member of myGwork – the largest global platform for the + business community. Please do not contact the recruiter directly. Head of EMEA Production Management/ARO Back Office is a critical role at State Street, responsible for reliability of platforms supporting the bank's flagship businesses.The dual hatted role also involves leading all … EMEA Production Management functions across application, infrastructure, client technical support, service availability management and recovery management. This is a leadership role, with geographically dispersed matrix organization. As a the head of function, this roleentails facing off to both internal stakeholders, across business operations, technology and risk functions, and external including clients and regulators. Role requires extensive collaboration across … and day to day operations of the platforms Face off to Executive stakeholders and externally to regulatory bodies and clients Grow SRE practices and function and help transform Production Management Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients Instill continuous improvement and automation in team's More ❯

standards. Key Responsibilities Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist in resolving broader technical issues. … Contribute to root cause analysis and long-term problem management. Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets. Skills & Experience Required Education: Associate degree or high school diploma … IT infrastructure: networks, servers, storage, phone systems Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers) Understanding of cybersecurity principles Soft Skills: Strong troubleshooting and problem-solving ability Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management Interested? Apply today to be More ❯

Date: 02.08.2025 Job Description: Job Description Purpose of the role The Senior Service Desk Analyst plays an integral role in enhancing the performance and productivity of Analysts, supporting team management and leadership. The role involves leveraging operational knowledge to improve skills, maintain quality, and enhance customer experience. It includes managing complex IT tickets, supporting escalations, and acting as a … emphasizes delivering a best-in-class experience and continuous improvement for customers. What you will be doing Supporting workload coordination and allocation across the team to ensure effective incident management and request fulfillment. Managing complex tickets and sharing knowledge through training and mentoring. Coaching and developing analysts to provide exceptional customer service. Providing training, support, and contributing to quality … exceed them. Maintaining detailed and accurate ticket information throughout the incident lifecycle. Collaborating with third-party vendors and suppliers to drive resolution. Supporting first-time fix initiatives and data management improvements. Contributing to the departmental knowledge base. Performing other duties as appropriate. Qualifications What you need to have done already Experience in a Service Desk role with a desire More ❯

log all interactions and resolutions in the helpdesk system, ensuring professional communication with customers Query databases and logging tools to identify and resolve system issues Follow Change, Incident, and Problem Management procedures Contribute to technical documentation, user guides, and team knowledge sharing Candidate Requirements: Bachelor's or Master's degree in Computer Science or IT, 2:1 or … support and operations, with a desire to develop a career in technical support and cloud systems Familiarity with application support, troubleshooting, or software development concepts Willingness to learn Service Management processes such as Incident, Problem, and Change Management Enthusiasm for Microsoft technologies, including Azure, Azure DevOps, and SQL databases Strong communication skills, collaborative mindset, and commitment to … excellent customer service Logical problem solver with a passion for learning and growth in a fast-paced environment Reply is an Equal Opportunities Employer, committed to diversity and fair recruitment practices. Please inform us of any reasonable adjustments needed during the recruitment process. #J-18808-Ljbffr More ❯

for complex technical issues. Have regular interactions with development and test teams to manage fixes for live service issues in the production environment. Maintain accountability and ownership of incident, problem, and request records and responsibility for maintaining current statuses in the service management tool. Qualification & Experience A recognised B.Sc. degree in Computer Science, Information Technology or Mathematics or … an equivalent qualification. 7+ years of relevant Project/Delivery Management experience working with development teams to deliver complex software using Agile methodologies in a Project Manager, Delivery Manager, or Scrum Master capacity. A good understanding of software design and architecture. First-hand experience in Requirements Discovery and Analysis, working with multi-disciplinary teams. Effective leadership, teamwork, and inter … personal skills, with both technical and non-technical people. Ability to stay focused, goal-driven, and provide leadership through stressful and high-pressure situations. A broad spectrum of Project Management skills. Strong skills in project management & issue tracking tools (e.g. JIRA, Confluence). Excellent communication, presentation, and negotiation skills. Domain expertise in the retail sector is highly desired. More ❯

end-to-end service delivery process to meet and exceed customer expectations. As a Service Delivery Specialist, your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust with customers, anticipate needs, and … face of any situation that may arise. Key Duties: Service Monitoring and Support: Assist in monitoring service performance, tracking key metrics, and ensuring services meet customer expectations. Incident and Problem Management: Work with the Service Delivery team to help identify, log, and resolve incidents in a timely manner, coordinating with relevant teams for escalation if necessary. Client Interaction … clients and address concerns with support. Documentation and Reporting: Assist with service performance reports, maintain service records, and assist in updating documentation related to service delivery processes. Support Change Management: Assist with implementing changes to services and processes, ensuring minimal disruption to clients and effective communication. Request Fulfilment: Handle, validate, and fulfil IT service requests and managing the lifecycle. More ❯

objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting … ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and … Board and manage the overall process. Monitor and report on service KPIs and performance. Develop and adapt reporting templates and/or metrics to suit ongoing business requirements. Identify problem areas, root causes or general support trends for further review or actioning. Work closely with the Service Desk and initiate periodic quality checks across triaging, ticket queues and general More ❯

objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting … ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and … Board and manage the overall process. Monitor and report on service KPIs and performance. Develop and adapt reporting templates and/or metrics to suit ongoing business requirements. Identify problem areas, root causes or general support trends for further review or actioning. Work closely with the Service Desk and initiate periodic quality checks across triaging, ticket queues and general More ❯

improvements via automation and monitoring. They will work cross-functionally with product owners, technical teams, business stakeholders and vendors to facilitate timely resolution and route cause analysis, along with problem and trend management helping set priorities and roadmaps in conjunction with IT Product teams. The role requires a strong focus on collaboration, process improvements and proactive incident and … problem management to ensure the overall reliability and performance of IT services. They will lead by example and promote best practises and procedures, as well as having technical knowledge across Windows operating system, CLOUD and On-Prem infrastructure, enterprise applications, and network components. Duties/Responsibilities Provide leadership and experience to team handling 2nd line technical support issues … teams to resolve within SLA Support the continual improvement process by looking for opportunities to enhance services and reduce risk Responsible for providing expert technical knowledge to the incident management process (both production & non-production), ensuring assignment, remediation, escalation and ticket closure is completed in a prompt manner in-line with company SLA's Provides technology skills, and act More ❯

Social network you want to login/join with: The Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst striving to maintain … complaint, Senior Service Analysts utilise their more Intricate knowledge and experience of products, service, and the function members to drive service improvements as well as taking on the effective management of more complex IT tickets. This role acts as a progression for those seeking more technical capabilities or opportunities to pursue a management career path As ambassadors of … Supporting the coordination and allocation of workload across the team, where possible applying knowledge and experience to align activity where skillsets are strongest in order to deliver successful Incident management and request fulfilment. Using enhancement technical skills and experience to manage more complex tickets and tasks, as well as considering ways to Impart knowledge and skills within training, mentoring More ❯

objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting … ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and … Board and manage the overall process. Monitor and report on service KPIs and performance. Develop and adapt reporting templates and/or metrics to suit ongoing business requirements. Identify problem areas, root causes or general support trends for further review or actioning. Work closely with the Service Desk and initiate periodic quality checks across triaging, ticket queues and general More ❯

through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving? We're looking for a Service Delivery Manager to join our collaborative team and be a trusted partner to our customers post-implementation. In this … and effectiveness of ongoing service delivery to assigned customers. Acting as the primary post-implementation contact, the SDM ensures that customer expectations are met or exceeded through proactive relationship management, effective service coordination, and a deep understanding of each customer's operational goals. The SDM is responsible for maintaining a strong and positive relationship with each customer, conducting regular … a key role in planning and overseeing such engagements ensuring delivery is efficient, well-communicated, and aligned with customer priorities. This is a hands-on role that blends account management, service quality oversight, coordination of minor projects, and operational excellence. It requires strong communication skills, attention to detail, and the ability to work cross-functionally to drive value and More ❯

Friday Working hours - 40 hours Role Overview This is a brand-new role within the Group Technology Service function. The role is to assist the Head of Service Lifecycle Management by taking ownership of all our Technology Services related to warehouse and logistics provided by internal and external providers. This role is pivotal in ensuring the delivery of service … to-end technology services supporting JD's warehousing, logistics, and supply chain operations, including JD-owned and 3PL-managed services. This role ensures that all technology issues-from Warehouse Management Systems (WMS) to Transport Management Systems (TMS) and 3PL integrations-are resolved effectively and align with business objectives. The SLM will act as the primary escalation point for … partners, vendors). This position is critical in maintaining high service availability and ensuring that JD and its logistics partners meet agreed service levels. Key Responsibilities Service Ownership & Incident Management • Take full ownership of all tech-related issues across JD-owned and 3PL-managed logistics, warehouse, and supply chain operations. • Lead incident resolution for critical failures in WMS, TMS More ❯

through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving? We're looking for a Service Delivery Manager to join our collaborative team and be a trusted partner to our customers post-implementation. In this … and effectiveness of ongoing service delivery to assigned customers. Acting as the primary post-implementation contact, the SDM ensures that customer expectations are met or exceeded through proactive relationship management, effective service coordination, and a deep understanding of each customer's operational goals. The SDM is responsible for maintaining a strong and positive relationship with each customer, conducting regular … a key role in planning and overseeing such engagements ensuring delivery is efficient, well-communicated, and aligned with customer priorities. This is a hands-on role that blends account management, service quality oversight, coordination of minor projects, and operational excellence. It requires strong communication skills, attention to detail, and the ability to work cross-functionally to drive value and More ❯

be the leading IT services group in the Higher Education (HE) sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation … Graph & REST APIs and integration best practices. Experience with Continuous Integration and Continuous Delivery (CI/CD) pipelines. Good understanding of ITIL processes and practices. Understanding of key service management processes such as incident management, problem management, change management, release management, and service level management. Understanding and practical application of DevOps methodologies, principles, and … best practices and proficiency in various DevOps tools. Good problem-solving skills and attention to detail. Familiarity with user experience design principles. Knowledge of platform governance, release management, and change control. Knowledge of other service management tooling. Ability to work in agile or iterative delivery environments. Understanding of both customer service and supplier management issues. Excellent More ❯

a variety of applications within the St. James’s Place Production estate. The role forms part of the SJP Applications Support team that is central to the effective application management, maintaining high availability of production systems supporting many business functions, the partnership and clients. The team is responsible for the resolution of Incidents raised, providing responses within target SLAs. … These applications are heavily data centric with typically web front ends exposing business submission, client information or management information functions and are critical to the operation and submission of new business. What you'll be doing: Provide Senior support to underlying systems supported in the team. Incident Management & resolution– support of functional escalations from the St. James’s … support/warranty handover etc). Deputise for team manager Day to day liaison with 3rd party Application support providers, including governance meetings with our main vendors. Supporting the Problem Management team by providing root cause analysis and Service Outage reporting. Application Portfolio Management ensuring business application usage information is maintained. Participate in the delivery of the More ❯

Leader in providing an efficient, cost effective and customer focused IT Service Desk which provides a single point of contact for all users of IT through the logging and management of all incidents and service requests. As a member of our Shared Services team, you will have the ability to work flexibly from our brand-new office space at … in a timely and effective manner. Ensure that priority setting, and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved. Provision of effective Incident Management, working closely with resolver groups to undertake effective Problem Management. Contributing to Information Security by assisting in the preservation of confidentiality, integrity and availability of information, including but … Windows 10, Microsoft Azure, Office 365 and a broad understanding of IT related permissions. Understanding of Networking configurations (LAN/WAN). Good knowledge of a leading IT Service Management Tool. Working knowledge of a range of diagnostic utilities. Knowledge of ITIL processes – particularly Incident Management, Problem Management and Request Fulfilment. Exceptional written and oral communication More ❯

API integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support customers during UAT cycles, conduct internal testing, and collaborate with development teams to prioritise fixes. Incident & Problem Management – Manage major incidents, coordinate resolution efforts, and implement proactive fixes to prevent recurrence. System Monitoring & Support – Perform health checks, monitor alerts, and address issues proactively to minimise … troubleshooting guides, track key performance metrics, and drive service improvements. Skills & Experience: Must have proficiency in SQL for Querying. Experience with UAT support for customers. Experience in patching, change management, and deployment support. Strong knowledge of Windows Server, VMware, Hyper-V , and Networking (Active Directory, DNS, DHCP, Firewalls). Familiarity with Cloud & SaaS Technologies (Microsoft Azure, Office 365, Azure More ❯

/CD pipelines (GitLab/Jenkins/GitHub) Configuring and running Code/Binary scans using solutions like SonarQube, Semgrep, Blackbuck, Trivy, GitLeaks Veracode, etc. Configuring and using Secrets management tools like Vault and Cloud native solutions Broad knowledge of SDLC Tools, specifically Build, Test and Deploy Automation tools, e.g., Maven, Gradle, Selenium, Ansible, etc. Good understanding of Source … of working on Windows/Linux Servers. Cloud services (AWS/Azure/GCP). Managing incidents, change requests, service requests and driving TRT (Technical Recovery Team) calls. Strong problem solving skills on these platforms Minimum knowledge and understanding of financial markets are desirable. Ability to work independently and in a team environment. Ability to communicate effectively in English … and novel approaches to problems and establish solutions through different methods. Partners with clients and resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions Defines a problem, generates solutions, and evaluates and identifies the best solution to overcome the problem. Interacts well with others, quickly establishing rapport building positive relationships and networks. Ensures a product/ More ❯

Service Delivery Manager - Engineering Services Thales Stockport, England, United Kingdom Service Delivery Manager - Engineering Services Thales Stockport, England, United Kingdom Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our … your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and More ❯

pressure. Skilled in handling difficult client conversations, clearly articulating remediation plans to provide reassurance. Solution-focused and outcome-driven, consistently expressing confidence when faced with challenging situations. Service Operations Management: Expertly implement incident and problem management processes using best practices like ITIL or Agile Service Management. Coordinate incident resolution and root cause analyses, while following and advocating … for governance, risk, and engagement processes to support continuous improvement. Manage change effectively to prevent scope creep and handle workflows using popular ticket management tools such as ServiceNow, Jira Service Desk, and Zendesk. Additionally, proficient in running and reporting on service transition plans for onboarding new services into a Managed Service team. Proven ability to coordinate knowledge management … for shift-based members. Proactively communicates IT policies and procedures, ensuring effective and efficient use. Provides regular feedback to team members, supporting them in achieving their development goals. Contract Management: Expert in adhering to contractual obligations, tracking and reporting on agreed SLAs and VLAs. Proficient in conducting regular service reviews and reporting on performance using OKRs, KPIs, and CSAT. More ❯

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations. Our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for … a Problem Manager to join our growing Service Management team. In this role, you will manage problems through their lifecycle, support root cause analysis, reduce recurring issues, and contribute to continuous IT service improvement. You will also collaborate closely with Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the … Problem Management process from identification to resolution, ensuring adherence to procedures and timelines. Investigate root causes with technical teams and suppliers, track corrective actions to completion. Analyze incident and problem data to identify trends and areas for improvement. Collaborate with Major Incident Managers for post-incident reviews and problem tracking from major incidents. Maintain accurate Problem More ❯

Technology Operations! The Service Delivery and Compliance team is the backbone of Technology Operations at the BBC. We support the BBC’s output by providing a range of service management functions across diverse technologies. Your work will impact audiences worldwide. By collaborating with our digital product teams, broadcast engineers, and production teams, you'll gain unique insights into the … BBC's behind-the-scenes operations. Main Responsibilities As the Senior Problem Manager, you will champion problem management across our technology divisions. You'll enhance existing processes through training and governance, leading their adoption. This includes developing and maintaining a known error database to efficiently manage incidents and support critical resourcing decisions. Proactive problem management … also manage high-priority problems and post incident reviews, leading investigations and diagnoses of complex issues involving various technologies and coordinating multiple experts. Key Responsibilities Lead: Manage high-priority problem tickets to establish root causes and implement permanent fixes and mitigating actions. Knowledge: Maintain comprehensive documentation for problem management, including operational procedures, support records including known errors More ❯

Junior Service Integration and Management Analyst The role of Junior SIAM Analyst, within the SIAM team, is a pivotal position within NHS Resolution, offering a unique opportunity to shape the future of IT service management within the organisation. This role is accountable to the Service Performance and Improvement Manager and is responsible for supporting the provision of quality … assured IT Information and Service Management activities to NHS Resolution and its stakeholders. The successful candidate will be instrumental in ensuring that NHS Resolution's IT services are managed in a standardised and consistent manner, aligning with ITIL industry standards. This position is based in London and can be hybrid, providing flexibility and a dynamic working environment. The key … wider DDaTT department. Main duties of the job The successful candidate will play a key role in supporting the continuing development and operation of a structured, ITIL- aligned service management framework by: Supporting the implementation and operation of IT Service Management (ITSM) processes within the SIAM function, e.g. Problem Management, MIM, CSI, Service Reporting and others. More ❯

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within … the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on-hold times More ❯