ideas and ensure that projects deliver value and impact. Key Responsibilities: Analyze and document business requirements for IT solutions. Collaborate with stakeholders to ensure alignment with project goals. Lead process improvements using business process modeling tools. Work on Agile and Waterfall projects, applying GDS principles where necessary. Identify synergies between projects to maximize impact. Ideal Candidate: Experience of More ❯
design process. Ensure an optimal supply chain for the NPIs and AOS (assurance of supply) to serve our customers. Become a lead in the design transfer processes (like APQP, Process Validation) and drive process improvements where required. Create and maintain a diverse, inclusive, and highly engaged team. From competitive salary and performance bonus to family friendly policies. Be More ❯
laws, regulations, and statutory reporting Oversee payroll-related benefits deductions and retirement plan withholdings across locations, ensuring compliance with local statutory requirements and seamless integration with benefits administration platforms Process and report on equity incentive plans such as RSU's and ESPP's, as well as tax withholding and compliance Manage a global team of payroll professionals and third … SOX controls, GDPR, and local withholding/taxation rules Own the preparation and oversight of external payroll audits and financial audits and coordinate with internal audit and external auditors Process Optimization & Technology Identify and implement process improvements, automation opportunities, and best practices in payroll systems and reporting Collaborate with IT and Finance on system upgrades and the deployment … Provide executive leadership with regular payroll metrics, insights, and compliance updates Build, mentor, and lead a high-performing, geographically dispersed payroll team Foster a culture of accountability and continuous improvement Promote cross-functional collaboration with internal stakeholders (HR, Finance, Legal, etc.) to achieve payroll objectives and enhance overall efficiency Demonstrate leadership through a 'one-team' mentality and a growth More ❯
Operate and deliver in a fast-paced environment - Collaborate with Data Analytics and Tech teams to articulate and prioritize feature needs for analytics and reporting - Oversee the development and improvement of existing insight processes - Manage multiple projects and tasks ensuring timelines are met, resource needs are understood - Create SOPs and drive process improvements - Ensures critical path timelines are … inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your More ❯
projects Ensure compliance with industry standards, health & safety regulations, and internal procedures Prepare and maintain technical documentation and progress reports Support commissioning, testing, and handover activities Identify opportunities for process improvements and contribute to continuous improvement initiatives Required Skills and Experience Degree or HNC/HND in Mechanical, Electrical, or General Engineering (or equivalent experience) Proven experience in More ❯
Sheffield, Yorkshire, United Kingdom Hybrid / WFH Options
Amazon
of the organization - Experience in supply chain - Experience making recommendations and decisions based on complex analyses and data PREFERRED QUALIFICATIONS - Master's degree in analytics or equivalent - Experience leading process improvements - Strong oral and written communication skills Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting … inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your More ❯
plans to drive business growth and vendor satisfaction - Build and maintain strong relationships with vendors and internal stakeholders - Analyze business metrics and create action plans to improve performance - Implement process improvements to enhance operational efficiency - Guide vendors through new program launches and feature implementations BASIC QUALIFICATIONS - Bachelors degree required - Advanced level of English and minimum B2 level for Spanish … inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your More ❯
focus on India and Japan - Design and implement ITIL-aligned processes and operational frameworks - Build, develop, and lead high-performing teams across multiple locations - Drive operational excellence through metrics, process improvements, and automation - Own the end-to-end customer experience strategy and execution for IT support in APAC - Develop and implement self-service solutions to enhance user experience - Partner … inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your More ❯
organisation. Key Responsibilities: Work closely with business stakeholders to elicit, analyse, and document functional and non-functional requirements for D365 CE. Translate business needs into clear, actionable user stories, process flows, and acceptance criteria. Facilitate workshops, interviews, and requirement-gathering sessions. Support the product backlog prioritisation process in collaboration with the Product Owner and delivery teams. Conduct gap … analyses and identify process improvements and system enhancements. Work alongside technical teams, third-party suppliers, and business users throughout the delivery lifecycle. Assist in solution validation, user acceptance testing (UAT), and change management activities. Skills & Experience Required: Proven experience as a Business Analyst working with Microsoft Dynamics 365 CE (CRM) . Strong requirement-gathering, documentation, and stakeholder management skills. More ❯
Abingdon, Oxfordshire, United Kingdom Hybrid / WFH Options
RM Education
and optimise email marketing and automation workflows. Support lead generation and nurture campaigns through intelligent segmentation, personalisation and performance tracking. Drive A/B testing, performance analysis and continuous improvement of CRM-supported campaigns. 3. Sales Pipeline Processes Define, document and maintain the Assessment end to end Sales funnel processes and pipeline methodology. Define and build the reporting to … day-to-day queries from CRM users across the business. Oversee data input processes, perform regular data cleansing and enrichment activities to maintain CRM accuracy and reliability. 6. Continuous Improvement Stay current with CRM trends and best practices to continuously improve functionality and effectiveness. Consider adding Work with the wider marketing and sales teams to identify opportunities for CRM … process improvements and automation. Experience Key Skills & Experience Minimum 3 years' experience in a HubSpot CRM-focused role within a B2B or SaaS environment. Proven expertise in HubSpot CRM, including workflow automation, segmentation and reporting Strong understanding of lead lifecycle management, sales funnels, and marketing automation principles. Comfortable translating technical CRM concepts into actionable business insights for commercial stakeholders. More ❯
Lynch Wood, Peterborough, Cambridgeshire, England, United Kingdom
Sanderson
Change, so that Change portfolios and strategic programmes deliver good outcomes for Diligenta’s clients and their customers. Work with account and project teams to implement and embed the process frameworks, and advise on root cause analysis and lessons learned, in support of continuous process improvement. Ensure lessons are shared pan account where appropriate.Please note, this opportunity may … about our other benefits What you’ll be doing: Provide assurance of Transformation & Change operational controls, e.g. for account Change portfolios or Transformation programmes, to ensure alignment with standard process frameworks and operational controls Develop account-level client and Diligenta stakeholder relationships Attend internal and client Change Governance Analyse causes of incidents and risk events to understand systemic failings … in the process frameworks, work collaboratively with teams to enhance controls so that similar failings are prevented in future, ensuring good customer outcomes Provide key learning reports for internal and joint governance Evaluate lessons learned with respect to wider impact and feed these into the Enterprise Lessons Learned process Complete Top-Down risk reporting Provide input to Transformation More ❯
Change, so that Change portfolios and strategic programmes deliver good outcomes for Diligenta's clients and their customers. Work with account and project teams to implement and embed the process frameworks, and advise on root cause analysis and lessons learned, in support of continuous process improvement. Ensure lessons are shared pan account where appropriate. Please note, this opportunity … about our other benefits What you'll be doing: Provide assurance of Transformation & Change operational controls, eg for account Change portfolios or Transformation programmes, to ensure alignment with standard process frameworks and operational controls Develop account-level client and Diligenta stakeholder relationships Attend internal and client Change Governance Analyse causes of incidents and risk events to understand systemic failings … in the process frameworks, work collaboratively with teams to enhance controls so that similar failings are prevented in future, ensuring good customer outcomes Provide key learning reports for internal and joint governance Evaluate lessons learned with respect to wider impact and feed these into the Enterprise Lessons Learned process Complete Top-Down risk reporting Provide input to Transformation More ❯
Harrogate, North Yorkshire, Yorkshire, United Kingdom
The Bridge (IT Recruitment) Limited
the overall project of work through driving a clear vision and goals. • Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. • Successful commercial delivery of projects, within budget and agreed timescales. • Effective management of issues and risks ensuring … wherever possible. • Positive, proactive attitude and approachable nature. Desirable • Knowledge and experience of working in a DevOps/SRE environment. • Evidence of taking a pro-active approach in evolving process improvements. • Experience of account and service management. • Awareness of business process modelling More ❯
York, Beckwithshaw, North Yorkshire, United Kingdom
The Bridge IT Recruitment
the overall project of work through driving a clear vision and goals. • Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. • Successful commercial delivery of projects, within budget and agreed timescales. • Effective management of issues and risks ensuring … wherever possible. • Positive, proactive attitude and approachable nature. Desirable • Knowledge and experience of working in a DevOps/SRE environment. • Evidence of taking a pro-active approach in evolving process improvements. • Experience of account and service management. • Awareness of business process modelling More ❯
Lytham St. Annes, Lancashire, United Kingdom Hybrid / WFH Options
Beaverbrooks
progress, manage risks, and resolve issues. Stakeholder Management: Build strong relationships with business leaders, IT, and vendors. Communicate project status and gather feedback for continuous improvement. Innovation and Continuous Improvement: Stay updated on emerging technologies and industry trends. Identify and implement process improvements to enhance efficiency and productivity. About Beaverbrooks Established in 1919, we have 79 locations across More ❯
software design principles Primarily a backend role, but front-end experience in React and/or Typescript is a plus Experience developing robust, performant APIs Ability to suggest software process improvements and identify product enhancements Mentoring skills and a drive for continuous improvement Excellent communication and problem-solving skills Desirable Qualifications & Interests Degree in Computer/IT-related More ❯
and identify opportunities to automate processes, increasing efficiency and accuracy. Collaborate with the team to implement technology-driven solutions, such as data analysis tools and financial automation systems. • Continuous Improvement: Keep abreast of best practices, regulations, and emerging trends in accounting and finance. Suggest process improvements and contribute to a culture of innovation and growth. Skills and Experience More ❯
reporting for the contract, inclusive of customer led audit functions are complete, accurate and to schedule. The role holder will work with internal departments to develop and facilitate business improvement solutions that support effective and efficient customer focus, inclusive of but not limited to device defects, device improvement initiatives and new device solutions. This role holder works under … levels of support provided); maintenance of components (remote and on location); Management of certification and compliance Management of sub-contractors and supply-chain management; Identify and where appropriate implement process improvements or other changes to enhance the Customer Service organisation Act as the primary customer point of contact for all matters including technical or performance queries and downtime exemption More ❯
Service Business Partner ensures that technology services are responsive, reliable, and tailored to support business requirements. This position is instrumental in driving service quality, fostering a culture of continuous improvement, and ensuring that IT support contributes to the overall efficiency and effectiveness of the legal teams. The role requires a proactive approach to stakeholder engagement and a commitment to … coaching, and support to ensure a high-performing, motivated, and customer-focused team. Performance Monitoring: Track and report on service desk performance using KPIs and SLAs. Identify areas for improvement and implement strategies to enhance service delivery and colleague satisfaction. Service Culture: Foster a proactive, service-oriented culture that prioritises first-time resolution, professionalism, and responsiveness. Tool and Platform … monitor the firm's ITSM platform (Halo), ensuring accurate ticket categorisation, timely resolution, and meaningful reporting. Use data insights to identify trends, recurring issues, and opportunities for automation or process improvement. Knowledge Management: Ensure the team maintains up-to-date documentation, FAQs, and self-service resources to empower colleagues and reduce support demand. 2. Business Engagement Stakeholder Relationship Management More ❯
career wanting to develop technical skills while working with enterprise systems like NetSuite ERP, Boomi Middleware and other business applications. You will gain hands on-experience with system maintenance, process improvements alongside developing your skills as a well-rounded systems professional. The ideal candidate will have some knowledge of business processes with a passion for utilising technology to build … out scalable solutions. So, what will you be doing? Support and lead where appropriate, system improvement projects/strategic initiatives across Backend Business Systems Collaborate with cross-functional teams ensuring stakeholder requirements are aligned and prioritised with overall business strategy and goals Assist with the day-to-day Administration and maintenance of NetSuite ERP and surrounding business systems Learn … of communicating to stakeholders at all levels. Detail-oriented with strong organisational skills Eagerness to learn new systems Excellent data analysis and reporting skills Familiar with technical documentation or process mapping Collaborative, able to express technical concepts to non-technical people. Numerate, analytical and a good problem-solver. Flexible, Fast-learner and curious. Experience in fast-moving consumer goods More ❯
We're looking for a data-driven and tech-savvy Customer Relations Operations Lead to join our Shared Operations team. In this role, you'll drive the standardisation and improvement of CR processes, systems, playbooks, and performance targets across our European operations. You'll work closely with country CR leaders and manage third-party teams with an eye toward … platform to reduce time to onboard and mature CR agents, supporting consistent performance and rapid growth. Drive automation and efficiency: Identify and implement opportunities for automation, digital tools, and process improvements that boost productivity and service quality. Manage third-party teams: Oversee the performance, alignment, and scalability of outsourced CR operations in line with our standards and tone of … support providers Analytical mindset, fluent in data and comfortable working with KPIs Tech-savvy, with enthusiasm for automation and system integration Strong stakeholder management and communication skills Hands-on, improvement-oriented, and focused on delivering measurable results Availability to travel Nice to Have Background in fintech, SaaS, or other tech-driven businesses Familiarity with support platforms like Zendesk Experience More ❯
workload distribution, ensuring team performance, and supporting continuous improvement. You'll be the first point of escalation, both internally and externally, and play a key role in managing standards, process documentation, and team training. This role offers an exciting blend of leadership, operational oversight, and client interaction ideal for someone who thrives in a dynamic, client-focused environment. Key … Set and uphold high team standards, ensuring compliance and consistency Maintain thorough knowledge of change processes and production workflows Manage SLA adherence, job scheduling, and database ownership Deliver continuous improvement initiatives and support internal software evolution Support wider planning and scheduling efforts when needed Ensure quality and performance measurement against KPIs Client Focus First point of escalation for client … all times Promote a culture of accountability, development, and high performance Finance Ensure accurate and timely Management Information for audit and billing Support the identification of revenue opportunities through process improvements What Were Looking For Proven team leadership capability Logical and methodical approach to problem-solving Ability to work under pressure and to tight deadlines Excellent stakeholder engagement Confident More ❯
reporting into the Infrastructure & Security Manager. You'll lead day-to-day IT service delivery helping manage the internal support team and 3rd party providers - while also driving continuous improvement across user support, service processes, and operational tooling. The business is medium-sized (150 people across 9 countries), so it's still agile, with the chance to influence how … chair CAB meetings. Support desktop, mobile, and office IT environments - including vendor relationships, licensing and asset management. Work closely with internal teams and external partners to align on service improvement priorities. Occasionally travel to European offices when required. Key Experience We're Looking For: Solid experience in a technical operations, IT service delivery, or service desk leadership role. Good … vendors and managing outsourced IT services. Confident in a stakeholder-facing role - strong communication and coordination skills. Ideally ITIL certified (or equivalent experience), with a hands-on approach to process improvement. Comfortable resolving first-line issues when necessary This is a great opportunity for someone looking to step up in a visible, hands-on leadership role with plenty of More ❯
reporting into the Infrastructure & Security Manager. You'll lead day-to-day IT service delivery helping manage the internal support team and 3rd party providers - while also driving continuous improvement across user support, service processes, and operational tooling. The business is medium-sized (150 people across 9 countries), so it's still agile, with the chance to influence how … chair CAB meetings. Support desktop, mobile, and office IT environments - including vendor relationships, licensing and asset management. Work closely with internal teams and external partners to align on service improvement priorities. Occasionally travel to European offices when required. Key Experience We're Looking For: Solid experience in a technical operations, IT service delivery, or service desk leadership role. Good … vendors and managing outsourced IT services. Confident in a stakeholder-facing role - strong communication and coordination skills. Ideally ITIL certified (or equivalent experience), with a hands-on approach to process improvement. Comfortable resolving first-line issues when necessary This is a great opportunity for someone looking to step up in a visible, hands-on leadership role with plenty of More ❯
Gloucester Business Park, Brockworth, Gloucester, Gloucestershire, England, United Kingdom
Onecom
Analyst, you’ll play a key role in ensuring accurate and timely billing across all divisions by managing call and line data records, resolving billing issues, and supporting continuous improvement initiatives. This is a fantastic opportunity to join a collaborative team where your problem-solving skills and commercial awareness will help shape the future of our billing operations. What … who enjoys working with others Able to prioritise workload and meet strict deadlines Commercially aware and confident in handling data Demonstrates integrity and professionalism under pressure Committed to continuous improvement and personal development Key responsibilities: Run reports and perform checks on customer charging using internal billing systems Investigate and resolve unbilled items and tariff issues Collect and validate CDRs … and Wholesale Billing teams through cross-training Handle charge queries and assist with partner migrations Provide ad-hoc support and reporting as required Collaborate with the line manager on process improvements and reporting Ensure accurate and timely billing across all customer accounts Perks for our People: Holidays : 25 days + bank holidays and buy/sell options Other Leave More ❯