Complaints Officer (FOS)
- Location
- Greater London, England, United Kingdom
loans, cards and auto-finance products, as well as be responsible for feeding back to both frontline and product teams on product and process improvements across the Operations Team and wider Lendable business. You will be responsible for communicating with the complainant, either in writing or by phone … Financial Ombudsman Service, and ensuring you are applying any learnings from both internal and FOS complaints to future complaint cases. The Interview Process A quick phone call with one of the team An exercise to demonstrate your ability to resolve complaints An assessment to evidence your knowledge ...