Business Analyst
- Hiring Organisation
- CMC Markets
- Location
- London, United Kingdom
- Salary
- £ 80 K
understand CRM, customer service, and operational requirements, facilitating workshops to elicit, analyse, and document business needs.Translate business requirements into detailed user stories, acceptance criteria, process flows, and functional specifications aligned with Pega best practices.Analyse and document end-to-end customer journeys, identifying opportunities to improve customer interactions, automate manual … delivered functionality meets business requirements and acceptance criteria.Review delivered functionality throughout the sprint lifecycle, ensuring solutions align with business objectives and Pega guardrail principles.Produce process models, business workflow diagrams, wireframes, and supporting documentation using tools such as Miro, Visio, Figma, or similar collaboration platforms.Analyse operational and customer performance metrics ...