Engineer role requires a deep understanding of our product’s technical ecosystem, and how it integrates into the Windows environment. You will have an ability to perform in-depth rootcauseanalysis, and excellent communication skills to explain solutions to customers. This Technical Support Engineer role would suit someone with a several years of professional experience in … role will have proven experience in a service desk or technical support role, managing service desk operations and handling a range of customer issues. Responsibilities · Resolve Complex Technical Issues · RootCauseAnalysis · Knowledge Sharing & Reporting · Cross-Functional Collaboration · Release Management · Escalation Management · Service Desk Ownership · Performance Reporting Skills & Experience Essential · Demonstrated experience in a support desk role … understanding of core networking protocols, such as TCP/IP, DNS, and DHCP, and experience troubleshooting network-related issues. · Strong problem-solving skills, with the ability to conduct detailed rootcauseanalysis and resolve issues efficiently, even under pressure. · Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical More ❯
Reliability Team is central to our mission of keeping industry moving. We collaborate with customers across sectors to enhance equipment performance, longevity, and efficiency. Our approach includes condition monitoring, rootcauseanalysis, and predictive maintenance strategies, combining engineering expertise with cutting-edge technology to prevent failures. We don't just respond to problems; we anticipate them by … established client in the frozen foods industry, known as a leading household brand for over 60 years. Your role involves driving reliability improvement programs across the plant, utilizing data analysis from Power BI and SAP to work closely with plant teams to reduce food safety and maintenance incidents. You will lead onsite maintenance improvements to decrease engineering-related downtime … enhance asset reliability, and ensure cost-effective maintenance lifecycle management. Conducting rootcauseanalysis and delivering actionable recommendations will be key responsibilities. You will manage a small team of technicians responsible for vibration data collection, lubrication routines, and ad-hoc engineering services. Key Responsibilities: Analyze equipment failure data to identify patterns and trends. Conduct rootcauseMore ❯
the operation and maintenance of regulatory reporting systems for financial institutions. This role focuses on ensuring stable system operation through continuous monitoring, rapid incident response (including on-call support), rootcauseanalysis, and documentation. The ideal candidate will have experience in maintaining mission-critical systems and strong skills in SQL-based data analysis, particularly with Microsoft … Location: Central London (Hybrid) Position Overview This position supports the stable operation of regulatory reporting systems used by financial institutions. You will be responsible for system monitoring, incident response, rootcauseanalysis, and providing comprehensive incident reports. The role requires attention to detail and a strong sense of ownership, as you will be supporting systems critical to … Respond to system incidents and provide both temporary and permanent solutions • Extract and analyse data using SQL (Microsoft SQL Server) • Analyse incidents using logs and DB traces to identify root causes • Prepare detailed incident reports, including rootcause and preventative actions • Communicate with clients and internal stakeholders in both English and Japanese Must Requirements • Experience in IT More ❯
and cost effective. Managing prototype builds (ensuring logistics of key parts are in control, build plans are in place, production lines are prepared & any issues are recorded). Supporting rootcauseanalysis of prototype build issues down to mechanical product design or assembly issues and suggesting/implementing corrective actions. Providing on-going support to our production … and cost effective. Managing prototype builds (ensuring logistics of key parts are in control, build plans are in place, production lines are prepared & any issues are recorded). Supporting rootcauseanalysis of prototype build issues down to mechanical product design or assembly issues and suggesting/implementing corrective actions. Providing on-going support to our production … products. Managing end to end NPI process, from project concept though to production ramp. Developing electro-mechanical production processes such as SMT & electro-mechanical assembly. Applying process knowledge to rootcause issues found during product assembly and test. Regularly communication to both technical and non-technical personnel using verbal and written styles. Enthusiastic, communicative and inquisitive. Motivated by More ❯
liaison with contractors. Identify common failure modes and areas for Reliability and Efficiency Improvement within Engineering and Production. Apply Reliability Centred Maintenance approaches such as Predictive Maintenance, Preventative Maintenance, RootCause Failure Analysis, Condition Based Maintenance, Failure Modes and Effects Analysis. Apply Reliability analysis techniques such as Vibration Analysis, Condition Monitoring, Oil Analysis etc. … and interest in fixing computing equipment as necessary Drive to continuously improve engineering processes Working knowledge and/or Certification in, condition-based monitoring techniques. A strong understanding of rootcauseanalysis and failure analysis Independence and ambition Here at Jardox there is a great family feel, with a brilliant team spirit where everyone is valued More ❯
Follow change management process and develop ad-hoc PLC ladder code change • Familiarization with Siemens and/or Allen Bradley PLC processes and input/output modules. • Provide detailed analysis and testing of existing and new engineering solutions and components • Work with IT, FC Software and Operations Engineering to develop and update controls knowledge and training document for the … Facilities Engineering team. • Be responsible for incident follow-up, rootcauseanalysis and documentation. • Undertake industrial engineering design on existing material handling modules within European network • Provide technical documentation such as flow diagrams, conveyor and equipment layouts, installation details, schedules and budgets. • Support commissioning of new automation elements • Actively participate in local or EU network level control … projects and Initiatives • Provide value engineering/value analysis • Ensures adherence to all Health & Safety procedures. Be proactive in the raising of potential H&S issues and the development of personal safety awareness • Use AutoCAD to review, develop and maintain electrical schematic and conveyor layout drawings • Fully understand and ensure procedural adherence to industry operating standards such as QS More ❯
health, performance, and availability of infrastructure components and applications. Configure alerting mechanisms to notify teams of potential issues and proactively address them before they impact users. Incident Response and RootCauseAnalysis: Participate in incident response activities to identify, troubleshoot, and resolve incidents. Communicate incident status and updates to ensure both internal and external customers are fully … informed. Conduct rootcauseanalysis to determine the underlying causes of incidents and implement preventive measures to avoid recurrence. Performance & Cost Optimization: Analyze system performance metrics and identify opportunities for optimization. Tune infrastructure components, optimize configurations, and implement performance enhancements to ensure optimal performance and resource utilization. Security and Compliance: Implement security controls, and respond to security More ❯
our client excellence and regulatory teams to interpret new requirements and how they can be accommodated into their Target Operating Models Leveraging analytics tools & core methods to assist with rootcauseanalysis and identify opportunities for improvement Partnering with our technology engineers & data strategists on defining architecture strategies and controls Collaborating across teams to take designs into … the overall design of our strategy, processes and technology architecture and sharing this knowledge across Investment Operations Proven track record driving and successfully delivering complex, cross-function projects Strong root-causeanalysis and creative problem-solving skills, coupled with the self-motivation and leadership to drive projects to completion Ability to consistently produce high quality project documentation … moving targets Demonstrated success collaborating, ability to influence without authority 7+ years experience PREFERRED QUALIFICATIONS Functional Architecture Design Business Process Re-Engineering Experience across a project lifecycle from scoping & analysis to delivery Degree in Operational Strategy Technical knowledge of financial service industry utilities At Wellington Management, our approach to compensation is designed to help us attract, inspire and retain More ❯
networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the company’s PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of company procedures such as change management, patch management and security and audit processes. … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯
At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the … to meet their specific accounting and financial reporting requirements. Diagnose and troubleshoot technical issues related to the consolidation software, collaborating with internal development teams to ensure timely resolution. Perform rootcauseanalysis for recurring issues and implement preventive measures. Utilise your strong accounting knowledge to assist clients in understanding and implementing consolidation best practices. Stay updated on … to work independently and as part of a team in a fast-paced environment. Familiarity with accounting standards (e.g., IFRS, GAAP) and financial reporting requirements. Preferred Skills Experience with rootcauseanalysis and implementing preventive solutions. Previous involvement in software enhancement or feature validation. Capability to develop and deliver user training and documentation. Bilingual or multilingual abilities More ❯
scoring, and mitigation strategies. Communicate the status and impact of incidents clearly to all relevant stakeholders, working in collaboration with them to resolve and close down actions. Conduct thorough rootcauseanalysis, host post-incident reviews, and ensure implementation and tracking of post-incident remedial actions for accountable stakeholders. Develop, maintain, and continuously improve the effectiveness of … complex, sometimes high-pressure situations and deliver the right outcomes for our business and customers. Experience with incident management technology and process automation to drive operational improvements. Expertise in rootcauseanalysis, action tracking, and developing reporting to monitor progress and risk mitigation. Excellent stakeholder management and influencing skills, with the ability to maintain focus and accountability More ❯
quality management systems and processes in line with AS9100, ISO9001, and other applicable standards. Conduct internal and supplier audits to verify compliance and drive continuous improvement. Support product inspections, rootcauseanalysis, and the implementation of corrective and preventive actions. Liaise with cross-functional teams (engineering, manufacturing, supply chain) to resolve quality issues and promote best practices. … discipline. Experience in a quality engineering or assurance role within aerospace, defence, or a similarly regulated industry. Strong knowledge of AS9100/ISO9001 standards and auditing techniques. Proficient in rootcauseanalysis tools (e.g. 8D, Fishbone, 5 Whys) and continuous improvement methodologies. Excellent communication and stakeholder management skills. Ability to work independently and as part of a More ❯
activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, rootcauseanalysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become … activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, rootcauseanalysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become More ❯
the technical escalation point for complex or high-priority support issues within the UK. Troubleshoot and resolve client issues across InvestorFlow's Pulse, Portfolio, and Pipe product lines. Conduct rootcauseanalysis and escalate bugs, enhancements, and outages to the appropriate internal teams. Monitor and drive regional support KPIs (e.g., SLA adherence, CSAT, article attachment rate). … experience Salesforce Administrator Certification (required). Proven experience in a client-facing technical support role with demonstrated ability to mentor peers or junior team members. Strong diagnostic, debugging, and rootcauseanalysis skills. Excellent written and verbal communication skills in English. Familiarity with knowledge management and internal training best practices. Ability to prioritize and multitask in a More ❯
SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads and development opportunities Drive incident management, rootcauseanalysis, and preventive actions Support integration of new technologies and processes into operations. What Makes This Opportunity Special: Rotating Shift Schedule (4 days on from 7am … SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads and development opportunities Drive incident management, rootcauseanalysis, and preventive actions Support integration of new technologies and processes into operations. What Makes This Opportunity Special: Rotating Shift Schedule (4 days on from 7am More ❯
This is a key appointment and will require the individual to be technically strong with a critical engineering/data centre background. This position will get involved regularly with rootcauseanalysis, fault rectification and act as the appointed Senior Authorised Person, for the operation of both Low and High Voltage equipment . The position will be … a mix of Hybrid working and travelling to sites around the M25 Role Profile: Senior Authorised Person for HV Rootcauseanalysis/review of any technical faults Carrying out scenario and training with engineering staff Liaising with the clients to ensure excellent feedback and customer satisfaction Assisting and Organising with System shutdowns across sites Providing technical More ❯
job learning tasks to support the completion of the training program Work under supervision to learn maintenance skills for preventative and reactive maintenance Work under supervision to carry out rootcauseanalysis, including writing up reports on findings and setting countermeasure ideas and actions Carry out your duties and responsibilities in line with apetito's Health & Safety … job learning tasks to support the completion of the training program Work under supervision to learn maintenance skills for preventative and reactive maintenance Work under supervision to carry out rootcauseanalysis, including writing up reports on findings and setting countermeasure ideas and actions Carry out your duties and responsibilities in line with apetito's Health & Safety More ❯
but one where you can add value across the business and to your career aspirations. Responsibilities: Deliver planned and reactive project needs for Water Recycling Operations Assess solutions, complete rootcauseanalysis with consideration to whole life cost and business risk reduction using the Risk, Opportunity, and Value process. Develop solutions in line with corporate governance processes … of Health & Safety (H&S), and Construction Design & Management (CDM) regulations Good understanding of process safety Experience managing a capital budget Experience of project planning, delivery and site supervision Rootcauseanalysis to optionee suitable solutions Good IT literacy - O365 Experience of Anglian Water IT systems particularly M2i, SAP and Power Bi Experience in capital delivery within More ❯
look at all the evidence available and support the client on the appropraite action to contain and remediate any security incident. They will need to be able to provide rootcauseanalysis and liaise with the custiomer and the Service Delivery Manager as well and ensuring the actions of the SOC Analysts follow best practice. Job Duties … Monitoring SIEM tools to assure high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the rootcause and impact. Document findings and lessons learned … with the Technical Teams to ensure all new and changed services are monitored accordingly Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Support the creation of monthly reporting packs as per contractual requirements. Create and document robust event and incident management processes More ❯
offshore delivery teams, ensuring consistency, quality, and SLA adherence. Create and maintain KPI dashboards and executive-level reports , providing visibility into testing progress, quality metrics, and risk. Conduct incident analysis and rootcause investigations , implementing preventative measures for continuous improvement. Provide guidance on test automation strategies , tooling decisions, and integrations into CI/CD pipelines. Contribute to … Experience developing and scaling QA teams, including offshore/vendor management . Excellent skills in stakeholder engagement, communication, and executive-level reporting . Demonstrated ability to lead incident and rootcauseanalysis and implement effective corrective actions. Experience with non-functional testing, automation, and test environment governance . Hands-on familiarity with tools such as JIRA, Azure More ❯
Automation Expertise: Develop and understand automation software on site, particularly BMS, EMS, and PLC. Status Monitoring: Monitor project status, keeping all key stakeholders informed and addressing any issues promptly. RootCauseAnalysis: Identify rootcause faults and implement improvements for existing plant systems, including refrigeration, steam boilers, vacuum systems, HVAC, and water treatment. Budget Management More ❯
Liverpool University Hospitals NHS Foundation Trust
assigned to the Senior Technical Support Engineer by the Technical Support resolver group. These incidents, which are by definition highly complex and require specialist knowledge. This may require prolonged analysis and interpretation of highly complex system files and/or statistical reports, to determine the rootcause and provide adequate steps to resolve the problem. May also … times, advise the Desktop management on the scheduling of updates and ensuring these updates are fully tested, agreed and communicated before implementation. Perform a problem analyst role including: a) Analysis and reporting of incident trend data to identify and eliminate the root cause. b) Initiating actions to fix potential interruptions to service identified during proactive and trending analysis … errors or existing problem records. e) Facilitating and coordinating technical meetings f) In the absence of the Desktop Manager, lead the investigation into high impact incidents. g) Manage the rootcauseanalysis between technical teams. h) Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure. i) Production of statistics and More ❯
Infrastructure Observability Engineer to lead the design, implementation, and continuous improvement of our client's enterprise observability platform. This role focuses on delivering comprehensive monitoring, event correlation, and impact analysis, demonstrating AIOps capabilities and tools such as BMC Helix Operations Manager. The ideal candidate will be passionate about improving access to infrastructure performance, automating operational intelligence, and reducing mean … time to resolution (MTTR) through intelligent alerting and rootcause analysis. Key Responsibilities Own and evolve the enterprise observability strategy across all infrastructure tracks Design, implement, and support event management and impact analysis workflows using platforms such as BMC Helix Operations Manager Integrate and correlate data from multiple sources (e.g., 20+ monitoring systems) into a unified monitoring … Stack (ELK) Hands-on experience with BMC Helix Operations Manager, TrueSight, or similar enterprise monitoring platforms Solid understanding of AIOps concepts, including event correlation, noise reduction, anomaly detection, and rootcauseanalysis Strong proficiency with scripting (e.g., Python, PowerShell, Bash) for automation and data handling Solid understanding of networking fundamentals Excellent problem-solving skills with the ability More ❯