london (city of london), south east england, united kingdom
HCLTech
and support product upgrade and engineering aspects for Authentication platform and associated components Provide technical leadership and mentoring to IAM engineers and developers. Support critical incident response, troubleshooting, and rootcauseanalysis for IAM-related issues. Support audit and compliance activities with documentation and evidence of access controls. Stay updated on ForgeRock product roadmap and emerging IAM More ❯
Huddersfield, West Yorkshire, Yorkshire, United Kingdom
Nextech Group Limited
business Assist with the implementation and maintenance of IT systems. Liaise with 1st line and 2nd Line support and other team members to ensure timely resolution of issues. Conduct rootcauseanalysis and create documentation for recurring issues. Support and mentor junior team members. What We're Looking For: Proven experience in a 1st and 2nd Line More ❯
are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with rootcauseanalysis and problem management to prevent recurring issues. Collaborate with IT teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of More ❯
are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with rootcauseanalysis and problem management to prevent recurring issues. Collaborate with IT teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of More ❯
minimise downtime.* Coordinate with vendors, subcontractors, and clients to ensure seamless service delivery.* Conduct site surveys, training sessions, load bank testing, and system acceptance.* Maintain accurate documentation and support rootcauseanalysis for continuous improvement.* Promote safety, compliance, and operational excellence across all activities.What You'll Bring* Degree or diploma in Electrical Engineering (or equivalent).* 5+ More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Anderselite LTD
technical guidance skills Ability to work independently and collaboratively within multidisciplinary teams Sound decision-making based on robust planning and resource management Customer-focused with strong problem-solving and rootcauseanalysis abilities Software/Tools Autodesk Revit Navisworks Common Data Environment (CDE) platforms BIM collaboration and clash detection tools Microsoft Office Suite Certifications & Standards ISO More ❯
appropriate escalation groups Identifies articles that can be published to end users and service desk, to support user self service/and first line resolution of support calls Conduct rootcauseanalysis to identify corrective actions to prevent repeat issues and re-work with support teams, business and partners Build working relationships with site General Managers & key More ❯
appropriate escalation groups Identifies articles that can be published to end users and service desk, to support user self service/and first line resolution of support calls Conduct rootcauseanalysis to identify corrective actions to prevent repeat issues and re-work with support teams, business and partners Build working relationships with site General Managers & key More ❯
. Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, rootcauseanalysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and More ❯
. Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence — ticket discipline, rootcauseanalysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and More ❯
operation of the Truespeed network and its interconnections Implement and support network monitoring tools and automation solutions to drive efficiency Proactively monitor, troubleshoot, and resolve complex network issues, conducting rootcauseanalysis and creating PIRs Validate and review network designs and proposed changes, ensuring resilience and scalability Collaborate closely with the design authority on roadmap development and More ❯
operation of the Truespeed network and its interconnections Implement and support network monitoring tools and automation solutions to drive efficiency Proactively monitor, troubleshoot, and resolve complex network issues, conducting rootcauseanalysis and creating PIRs Validate and review network designs and proposed changes, ensuring resilience and scalability Collaborate closely with the design authority on roadmap development and More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
Opus Enterprise Ltd T/A Real Recruitment
. Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, rootcauseanalysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and More ❯
New Milton, Hampshire, United Kingdom Hybrid / WFH Options
Appello Careline Limited
reports on service health. Maintain effective alerting and escalation processes. Service Stability & Outage Mitigation Act as escalation point for major incidents. Coordinate cross-functional responses to service issues. Drive rootcauseanalysis and preventative actions. Service Level Management Define and manage SLAs and OLAs. Monitor performance and lead service reviews. Identify and implement service improvements. Availability Management More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
. Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, rootcauseanalysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
Carnival Corporation & plc
to ensure required outcomes are achieved. Take ownership of specific activities, as directed by the Server & Storage Engineering Lead, including technical delivery, improvement initiatives, Incident and Problem investigation, and rootcauseanalysis This role is positioned at CUK09 level within our organisation and is available on a full-time, fixed-term basis for 12 months. We offer More ❯
s business and drive issue-based discussions grounded in a clear understanding of client challenges and barriers Cultivate trust-based client relationships Identify and address client business issues through rootcauseanalysis and by applying pragmatic, results-driven problem-solving techniques and creative insights Use a human-centred approach to solve problems, frame opportunities, and achieve innovation More ❯
role is working with technical specialists to understand and map technical use cases. Essential Skills Strong communication skills, verbally and in writing Requirements gathering Strong process mapping skills Strong analysis skills Identification of use cases Technical understanding of infrastructure technologies Rootcauseanalysis PAM experience Ability to optimise processes and maximise efficiency Strong stakeholder engagement skills More ❯
us identify gaps, innovate, and deliver smarter solutions across the network. What Youll Be Doing Developing and supporting network-wide data and BI improvement projects. Creating tools that enable rootcauseanalysis and data visualisation. Delivering regular insights through daily, weekly, and monthly reporting to operations and executive stakeholders. Automating legacy reporting and championing Power BI adoption … across the network. Building proactive systems and data infrastructure to support a high-performance culture. Providing strategic insights to optimise flow, improve service, and manage risk. Enhancing trend analysis and guiding teams with clear, actionable recommendations. Communicating performance updates and risks clearly and consistently. Responding quickly to changing demands and supporting multiple stakeholders. What Youll Bring Strong skills in More ❯
ISO 13485 and MDR/FDA expectations. Introduce best engineering & delivery practices, improve and report on velocity, release cadence, defect rate, and other metrics. Champion continuous improvement - lead retros, rootcauseanalysis, and quality initiatives to reduce bugs, unblock teams, and increase predictability. Have a strong background in: Node.js, JavaScript, Express, MySQL, preferably also React. Infrastructure & DevOps … and consistency to delivery, while adapting to evolving needs What success looks like: 3 months: Define team rituals that promote alignment, speed, and predictability Deliver traceability and documentation gap analysis aligned to IEC 62304 6 months: Lead release of a major AI model or SaMD milestone on time Identify and implement 3 delivery optimisations that improve speed without sacrificing More ❯
service effectiveness. Monitor performance, identify strengths and development areas, and optimise team resource allocation. Deliver professional technical support and maintenance to assigned accounts within agreed SLAs. Conduct field coaching, rootcauseanalysis, and provide detailed reporting for service improvement. Ensure effective fault diagnosis, maintenance, and system updates. Support new installations and project work as required. Maintain team More ❯
and engineering squads have clear deliverables, realistic timelines, and robust support to deliver against those commitments. Key Responsibilities Lead the end-to-end incident and problem management lifecycle, including rootcauseanalysis Identify recurring issues and work with engineering/product to drive prevention Monitor SLAs, track metrics (e.g. MTTR, incident volumes), and improve service levels Drive More ❯
and engineering squads have clear deliverables, realistic timelines, and robust support to deliver against those commitments. Key Responsibilities Lead the end-to-end incident and problem management lifecycle, including rootcauseanalysis Identify recurring issues and work with engineering/product to drive prevention Monitor SLAs, track metrics (e.g. MTTR, incident volumes), and improve service levels Drive More ❯
services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, rootcauseanalysis, and proactive monitoring/reporting. Develop and implement TOC strategy, staffing models, and documentation standards. Participate in systems architecture, new tech evaluation, and vendor selection. More ❯
services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, rootcauseanalysis, and proactive monitoring/reporting. Develop and implement TOC strategy, staffing models, and documentation standards. Participate in systems architecture, new tech evaluation, and vendor selection. More ❯