suppliers - particularly Vista, Oracle, and Fourth - ensuring effective coordination and accountability. Establish a governance structure for service reviews, continuous improvement, and supplier collaboration. Lead service reporting, SLA tracking, and rootcauseanalysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Housing Ombudsman Service
and risk management. Mentor junior team members and maintain SharePoint information management. Experience: Demonstrable experience of operating in IT systems support roles Proven experience handling complex IT incidents, conducting rootcauseanalysis, and implementing solutions to prevent recurrence. Expertise in Azure, Microsoft 365, Intune, and troubleshooting. Familiarity with cybersecurity frameworks (e.g. NIST, ISO 27001, CIS). Strong More ❯
and proactive risk detection. Incident Response & Coaching Act as the primary privacy SME for delivery and platform teams during privacy incidents or investigations. Provide technical insight during incident triage, rootcauseanalysis, and remediation planning. Coach teams in privacy-preserving engineering practices, including data minimisation, anonymisation/pseudonymisation, and consent management. Cross-Functional Collaboration Collaborate with Product More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
Nextech Group Limited
Competencies Proven experience in a 3rd Line Support role within IT and/or Telecoms. Ability to resolve complex technical issues across infrastructure, networking, and telecom systems. Proficient in rootcauseanalysis and incident resolution. Deep understanding of Entra ID, Azure Compute, Intune, networking protocols, firewalls, and VoIP. Ability to support technical aspects of new customer deployments More ❯
Manchester, Lancashire, United Kingdom Hybrid/Remote Options
Smart DCC
refreshes, ensuring new solutions are secure by design and aligned with DCC's technology strategy. Incident & Problem Response: Lead the Technology Office representation in post incident reviews, ensuring credible rootcauseanalysis (RCA) and delivery of corrective actions. Cross Domain Collaboration: Drive alignment and coherence across domain architectures to ensure performance, security, and operational integrity. Compliance & Governance More ❯
leading our End User Analysts to deliver first and second-line support to head office, retail, and field users. Oversee incident, problem, and change management processes — ensuring timely resolution, rootcauseanalysis, and continuous improvement. Maintain and communicate service performance metrics (SLAs, KPIs, and trends) to business and technology leadership. Manage major incidents and coordinate cross-team More ❯
delivering the "why", "where" and the "how"; providing a full platform to detect, investigate and remediate while optimizing workloads. By combining our deep Kubernetes expertise with our AI-driven rootcauseanalysis engine, Klaudia, Komodor empowers enterprises, from top financial institutions to global webscale companies to: Troubleshoot faster with intelligent guidance and context-rich RCA. Prevent incidents More ❯
with the SME and Programme Manager to ensure that all project documents are maintained and that knowledge is transferred to clients throughout the engagement Leading the investigations and detailed analysis of RPA Incidents and process exceptions including a strategic approach to rootcauseanalysis To develop and deploy peripheral functions by using C#.NET to compensate functions More ❯
and software) into cohesive flight simulation systems. Work closely with multidisciplinary teams to design and implement integration procedures, ensuring all subsystems function together as intended. Troubleshoot integration issues, identify root causes, and develop solutions to ensure seamless system performance. Maintain and optimize system configurations for improved operational efficiency and system reliability. • Verification & Validation: Define and execute test plans to … Ability with simulation software tools, modelling languages, and simulation platforms (e.g., MATLAB, Simulink, RTOS). Familiarity with industry standards and certifications (e.g., DO-178C, DO-254). Troubleshooting ability, rootcauseanalysis, and system diagnostics. Problem-Solving: Strong analytical and problem-solving abilities with a focus on resolving complex systems issues under tight deadlines. Excellent written and More ❯
Introducing change configuration within the business applications or business process. - Preparation of business cases for application improvements. - Create self-learning and attend internal training courses. - Creating problem reviews of rootcauseanalysis and introducing permanent fixes - Willingness to learn new innovative technologies and tools. Essential and Desirable Skills: - Good analytical skills. - Prior experience in the food manufacturing More ❯
Telford, Shropshire, United Kingdom Hybrid/Remote Options
Experis
with cross-functional teams to elaborate issues and devise solutions. Skills & Technologies PL/SQL and Java (core development and debugging) Live Service Support experience ServiceNow (ticket triage and rootcauseanalysis) Batch scheduling tools (e.g., Job Scheduler) Strong problem-solving and analytical skills All profiles will be reviewed against the required skills and experience. Due to More ❯
Wellington, Shropshire, United Kingdom Hybrid/Remote Options
Experis
with cross-functional teams to elaborate issues and devise solutions. Skills & Technologies PL/SQL and Java (core development and debugging) Live Service Support experience ServiceNow (ticket triage and rootcauseanalysis) Batch scheduling tools (e.g., Job Scheduler) Strong problem-solving and analytical skills All profiles will be reviewed against the required skills and experience. Due to More ❯
Ensuring compliance with business continuity, disaster recovery, and cybersecurity standards. Driving best practice, continuous improvement, and knowledge sharing within the engineering team. Supporting the team in critical decision-making, rootcauseanalysis, and fault resolution. About You 3+ years in a senior broadcast engineering role, ideally with project delivery experience. Solid background in IP broadcast systems and More ❯
and Fortinet equipment. Deploy and maintain VPNs, routing policies, and firewalls across classified environments. Work with Systems Engineers to integrate new network components into live systems. Provide network diagnostics, rootcauseanalysis and incident resolution. Support system upgrades, patching and compliance checks. Create and maintain technical documentation for all Network Engineer activities. Requirements: Active SC clearance or More ❯
activities, and participating in out-of-hours deployments to ensure continuous service availability. RESPONSIBILITIES * Provide expert support for Assembler components and integration with CICS and IBM MQ subsystems * Perform root-causeanalysis for incidents, abends, and performance issues across production and test environments * Participate in a 24×7 on-call rota supporting business-critical systems * Maintain and More ❯
with other members of the team or directly with business users to understand and document business requirements, Undertake/support the monitoring of BAU processes as directed, including undertaking rootcauseanalysis, advising remediation options and if required delivering a solution including delivering any early lifecycle support as needed. Ensure that all work is carried through the More ❯
Employment Type: Permanent
Salary: £70000 - £80000/annum Hybrid working 10% pension
maintain network and platform equipment within client sites and the company’s private global media network Troubleshoot and resolve complex connectivity and platform issues, driving first-time fixes and root-causeanalysis Provide responsive, customer-focused support via phone and email, meeting SLAs and ensuring high satisfaction Collaborate with engineering and development teams on escalations, provisioning projects More ❯
customer within my working time. I actively look for ways to be supportive and continuously Improve as a business. Create documentation for learnings for major breakdowns/outages, using rootcauseanalysis methods and best practice approaches. Support In ensuring sites maintenance budget Is adhered to, through working with a no-waste approach and repairing/testing More ❯
customer within my working time. I actively look for ways to be supportive and continuously Improve as a business. Create documentation for learnings for major breakdowns/outages, using rootcauseanalysis methods and best practice approaches. Support In ensuring sites maintenance budget Is adhered to, through working with a no-waste approach and repairing/testing More ❯
customer-specific tests to secure final approval. Provide expert guidance and support throughout the acceptance process. Issue Resolution Respond to issues identified during testing or customer feedback. Lead troubleshooting, root-causeanalysis, and technical support to resolve complex system problems quickly. Qualifications & Experience Bachelors degree in Aerospace, Electrical, or Systems Engineering, or a related field (Masters a More ❯
Maidenhead, Berkshire, England, United Kingdom Hybrid/Remote Options
Gleeson Recruitment Group
automation, process efficiency, and reporting accuracy - Perform billing, supplier, and general ledger reconciliations to maintain data integrity- Identify and resolve discrepancies between customer, supplier, and internal records and conduct rootcauseanalysis on revenue leakage and implement corrective actions - Financial Governance & Compliance, ensuring all billing activities comply with internal financial controls, VAT invoicing regulations, and data protection More ❯
Maidenhead, Berkshire, England, United Kingdom Hybrid/Remote Options
Gleeson Recruitment Group
automation, process efficiency, and reporting accuracy - Perform billing, supplier, and general ledger reconciliations to maintain data integrity- Identify and resolve discrepancies between customer, supplier, and internal records and conduct rootcauseanalysis on revenue leakage and implement corrective actions - Financial Governance & Compliance, ensuring all billing activities comply with internal financial controls, VAT invoicing regulations, and data protection More ❯
Maidenhead, Berkshire, England, United Kingdom Hybrid/Remote Options
Gleeson Recruitment Group
automation, process efficiency, and reporting accuracy - Perform billing, supplier, and general ledger reconciliations to maintain data integrity- Identify and resolve discrepancies between customer, supplier, and internal records and conduct rootcauseanalysis on revenue leakage and implement corrective actions - Financial Governance & Compliance, ensuring all billing activities comply with internal financial controls, VAT invoicing regulations, and data protection More ❯
Significant experience in Quality Systems within the biopharmaceutical/pharmaceutical industry, with a strong understanding of GMP and regulatory standards. Proven background in Pharmaceutical QA, including audits, inspections, investigations, rootcauseanalysis, and change control. Experience managing electronic Quality Management Systems and document/records management in a regulated environment. In-depth knowledge of data integrity, computer More ❯
Gosport, Hampshire, South East, United Kingdom Hybrid/Remote Options
Sopra Steria
and maintaining network architecture. Configuring and managing firewalls and network security systems. Monitoring and optimising network performance. Proactively identify and resolve issues and providing technical support, incident response and root-causeanalysis for network faults. Collaborate with multi-functional teams to deliver project requirements. Document network configurations, maintain standards and protocols, support audits and compliance. What youll More ❯