our systems and data. Key Responsibilities: Monitor networks and systems for security breaches or intrusions using SIEM tools and other technologies. Investigate and respond to security incidents, including performing rootcauseanalysis and implementing corrective actions. Conduct regular vulnerability assessments and coordinate with IT teams to remediate identified risks. Assist in developing and enforcing security policies, procedures More ❯
London, England, United Kingdom Hybrid / WFH Options
Aztec
it a truly world class opportunity to help shape our organisation for the next stage of its journey. Reporting to the Technology Change Director, you will bring strong Business Analysis discipline, acting as the initial bridge between desired business outcomes and tech delivery teams. You will be responsible for analysing Aztecs business processes and systems, assessing the business model … of products and services to translate complex requirements for business and Aztec group alike Work with the Product managers and Development Team lead to identify and undertake areas of analysis needed to deliver upcoming items on the roadmap Ensuring that the evaluation of a technical solution has integration/inter-connectedness to other systems at the forefront of the … build for the majority is important Ability to work collaboratively with varying stakeholders to drive a common purpose, uniting stakeholders in a positive manner Proficient at requirements gathering, gap analysis, rootcauseanalysis and process definition Skilled at customer engagement, requirements capture, gap analysis and "as-is" and "to-be" processes Ability to be able More ❯
within the ForgeRock suite. - Collaborate with cross-functional teams to support IAM roadmap development and execution. - Work on external identity management, including B2B and B2C solutions. - Troubleshoot issues, perform rootcauseanalysis, and provide timely resolutions. - Knowledge of Cloud Authentication Services and Cloud hosting environments (AWS, Azure). - Familiarity with CI/CD pipelines and DevOps methodologies More ❯
London, England, United Kingdom Hybrid / WFH Options
Infinigate Group
configuring, updating, and monitoring security tools and software, such as antivirus, encryption, authentication, SIEM etc. Evaluate, research and manage emerging cyber security threats. Support the incident management process, through RootCause Analysis. Responding to and resolving security incidents and events, such as malware infections, phishing attempts, denial-of-service attacks, data breaches, etc. Liaise with stakeholders in relation … and experience of Microsoft Azure security architecture. Experience in key cloud and network security architecture. Good understanding of NIST Framework. Exposure to security monitoring technologies Being able to perform RootCauseAnalysis Experience with vulnerability assessments Ability to discover, design and document security implementations. Good understanding of securing Cloud technologies through native and multi-cloud technologies. Performed More ❯
to automate configurations, monitoring, and troubleshooting. Monitoring & Observability – Maintain and improve system observability with Grafana, Splunk, OpsGenie, and PRTG to proactively address issues. Incident & Disaster Recovery – Manage incident response, rootcauseanalysis, and DR plans to ensure business continuity. Security & Compliance – Enforce security best practices, access controls, and audit logs in line with regulatory requirements. Operational Excellence More ❯
maintain service levels. Documentation & Knowledge Sharing: Ensure documentation is up-to-date and share expertise with colleagues to promote continuous improvement. Incident Management: Respond swiftly to critical incidents, perform rootcauseanalysis, and implement preventative measures. Security & Compliance: Support and improve security practices, ensuring systems remain compliant with industry standards and internal policies. Skills & Experience: Strong technical More ❯
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
In Technology Group Limited
with IT and development teams to ensure secure system architecture and application development. Maintain and enhance incident response procedures and disaster recovery plans. Investigate and document security breaches, providing rootcauseanalysis and remediation plans. Conduct security awareness training for staff and ensure compliance with internal policies and regulatory requirements (e.g., FCA, GDPR, ISO 27001). Stay More ❯
Bletchley, Buckinghamshire, United Kingdom Hybrid / WFH Options
In Technology Group
with IT and development teams to ensure secure system architecture and application development. Maintain and enhance incident response procedures and disaster recovery plans. Investigate and document security breaches, providing rootcauseanalysis and remediation plans. Conduct security awareness training for staff and ensure compliance with internal policies and regulatory requirements (e.g., FCA, GDPR, ISO 27001). Stay More ❯
London, England, United Kingdom Hybrid / WFH Options
In Technology Group
with IT and development teams to ensure secure system architecture and application development. Maintain and enhance incident response procedures and disaster recovery plans. Investigate and document security breaches, providing rootcauseanalysis and remediation plans. Conduct security awareness training for staff and ensure compliance with internal policies and regulatory requirements (e.g., FCA, GDPR, ISO 27001). Stay More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
In Technology Group Limited
with IT and development teams to ensure secure system architecture and application development. Maintain and enhance incident response procedures and disaster recovery plans. Investigate and document security breaches, providing rootcauseanalysis and remediation plans. Conduct security awareness training for staff and ensure compliance with internal policies and regulatory requirements (e.g., FCA, GDPR, ISO 27001). Stay More ❯
London, England, United Kingdom Hybrid / WFH Options
General Motors
Objectives (SLOs), and Service Level Agreements (SLAs) to manage reliability expectations effectively. Engineering for Reliability: Strong understanding of common application reliability patterns, with hands-on experience implementing them. Failure Analysis and Post-Incident Reviews: Conduct deep-dive analyses of incidents and collaborate on post-incident reviews to derive learnings and prevent recurrence. Champion a culture of continuous improvement. Cost … Objectives (SLOs), and Service Level Agreements (SLAs) to manage reliability expectations effectively. Engineering for Reliability: Strong understanding of common application reliability patterns, with hands-on experience implementing them. Failure Analysis and Post-Incident Reviews: Conduct deep-dive analyses of incidents and collaborate on post-incident reviews to derive learnings and prevent recurrence. Champion a culture of continuous improvement. Cost … operating systems, algorithms, and data structures. Ability to optimize or troubleshoot code by understanding its execution and the impact on system resources. Incident Management: Experience handling production incidents, including rootcauseanalysis, mitigation, and working through complex system failures. Communication and Collaboration: Strong communication skills, with an ability to explain technical concepts to both engineering and business More ❯
to-date with the latest advancements in identity management protocols and best practices. Contribute to the development and documentation of technical specifications and design decisions. Troubleshoot technical issues, conduct rootcauseanalysis, and implement timely resolutions to minimize downtime. Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or related field. Minimum 5+ years of More ❯
such as firewalls, IDS, and antivirus solutions. Perform Firewall config, support and admin – Fortinet, Watchguard. Perform vulnerability assessments and apply security updates. Monitor and respond to security incidents, performing rootcauseanalysis and preventative measures. Collaboration and Reporting: Work closely with internal teams and external stakeholders to address issues and implement improvements. Maintain detailed documentation of server More ❯
Nottingham, Hatfield, or Milton Keynes). The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support for estate management, including incident resolution, rootcauseanalysis, and change requests. The role will focus on incidents, increasing first-time fix rates, ensuring SLA compliance, and wider call management. What you’ll do More ❯
Epsom, England, United Kingdom Hybrid / WFH Options
Volaris Group
the trusted point of contact for customers via phone, email, and self-service portal Provide 1st and 2nd line support, resolve escalations, and help drive timely issue resolution Perform rootcauseanalysis and raise enhancement requests to improve customer experience Execute server maintenance, SaaS deployments, and upgrades. Support TechOps projects (e.g., Disaster Recovery, SQL upgrades) and l More ❯
Talent application support services, ensuring timely and accurate issue resolution for SuccessFactors and associated Talent systems. Act as escalation point for complex system issues and ensure appropriate follow-up, rootcauseanalysis, and long-term resolution. Maintain high standards of system reliability and data integrity in the live production environment. Define and monitor service level objectives (SLOs … changes go live. Strategic Planning and Roadmap Execution Contribute to the definition and delivery of the Talent technology roadmap in partnership with the Global Senior Manager, Talent Systems. Support analysis and prioritization of system enhancements, configuration changes, and new module adoption. Stay current with SAP SuccessFactors roadmap updates and industry trends. Data Quality and Reporting Support data governance initiatives More ❯
checks to identify process defects Reporting Support the creation of routine reporting packs and dashboards for internal stakeholders, utilising and defining performance metrics - Service Level Agreements (SLAs) etc Conduct Analysis utilising tools such as Excel or PowerBI, to identify trends and opportunities for both system optimisation and improvement in operational performance Continuous Improvement - Operations process optimisation Proactively identify opportunities … generating and maintaining a knowledgeable Problem Solving Critically assess and collaboratively work alongside the function's operations team, managed service vendors and enterprise IT team to identify/support rootcauseanalysis and remediation of issues, incidents and escalation. Bridge the gap by translating business requirements to the Tech team and vice versa Vendor Management Maintain a More ❯
understanding of the threat landscape, you will leverage your expertise to advise on, investigate and remediate complex security risks and issues across the business, with a strong focus on rootcauseanalysis (RCA). Key Responsibilities Collaborate with Detection Team, Response Team and Architects to identify, assess, and conduct in-depth investigations on areas of interest highlighted … public cloud Must possess or be eligible to obtain security clearance to MOD SC and Non-Police Personnel Vetting Level 3 (NPPV). Desirable: Basic Static/Dynamic Malware Analysis skills (using tools such as: Sysinternals, PEStudio, CyberChef, API Monitor, NodeJS, Powershell IDE, UPX, Wireshark and BurpSuite) Trend Micro suite of applications Nessus/Vulnerability scanning software Managing a More ❯
performance. Develop tools and automation to eliminate manual operations and improve system efficiency. Collaborate with development teams to ensure that reliability and performance are considered from the outset. Conduct rootcauseanalysis and postmortems to learn from system failures and prevent recurrence. Participate in on-call rotations and respond to incidents, minimising downtime and customer impact. Continuously More ❯
London, England, United Kingdom Hybrid / WFH Options
360 Resourcing Solutions
delivery processes, incidents, and resolutions. Manage the escalation and resolution of major incidents, ensuring swift restoration of services with minimal impact on business operations. Conduct post-incident reviews and rootcauseanalysis to drive improvements in incident management and service continuity. Lead efforts to review and optimize IT service delivery processes, ensuring they are aligned with industry More ❯
Security: Design, implement, and maintain highly available, scalable, and secure systems. Monitor system performance, reliability, and security, and help resolve issues. Troubleshoot and resolve issues across environments, contributing to rootcauseanalysis and incident post-mortems. Infrastructure Automation, Management, and Security: Automate infrastructure provisioning, configuration, and deployment with a focus on security. Implement and manage CI/ More ❯
between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction. Incident & Problem Management Oversee resolution of SAP-related incidents and problems, ensuring rootcauseanalysis and continuous improvement. Change & Release Management Coordinate SAP change requests, patches, and upgrades while minimizing disruption to business operations. Manage SAP service providers, ensuring contractual More ❯
high availability solutions like Always on, Clustering, Mirroring etc. Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success. Experience with troubleshooting techniques for rootcauseanalysis of issues. Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency. Experience in one or more of More ❯
integrating applications and providing support related to infrastructure. Enhance and improve existing infrastructure through automation and reporting. Take handoff of problems from SME leads and work them independently to root cause. Own RootCauseAnalysis and Problem Management for Infrastructure issues. Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps. More ❯
Reading, England, United Kingdom Hybrid / WFH Options
HCLTech
Knowledge of Windows operating systems from 2016 to 2022 Experience in Redhat Satellite, Ansible Automation Platform Excellent experience in day-to-day BAU task and queue management. Working on rootcauseanalysis (Problem Management) and maintains high level security for servers. Keep the servers with industry security standards, Apply ITIL process throughout the lifecycle of server administration More ❯