availability using tools such as SolarWinds, PRTG, or other packet-capture/investigatory technology Diagnose and resolve complex network issues, ensuring minimal downtime Conduct rootcauseanalysis and implement preventative measures for recurring issues Security and Compliance Implement and maintain network security measures, including firewalls, VPNs, and More ❯
top20 recurring issues. Metrics & reporting establish dashboards for backlog age, first-touch fix%, reopen%, SLA compliance; present weekly to the HeadofIT. Continuous improvement run root-causeanalysis, trend spotting and propose corrective actions. Knowledge transfer deliver train-the-trainer sessions and a final service-desk health report More ❯
troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, rootcauseanalysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement More ❯
system upgrade programmes Previous experience of developing training content and working with team leads to assess user change impact Proficient in problem solving through rootcauseanalysis and using project management concepts and best practices Experience of working with a senior management team to develop business focused More ❯
system upgrade programmes Previous experience of developing training content and working with team leads to assess user change impact Proficient in problem solving through rootcauseanalysis and using project management concepts and best practices Experience of working with a senior management team to develop business focused More ❯
data into billing systems with highest accuracy and help resolve stakeholder queries/escalation within defined SLA Work on Correction of Error (COE)/RootCauseAnalysis (RCA) docs A day in the life Working across teams Ingestion of data into billing systems Stakeholders partnership to unblock More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, rootcauseanalysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements More ❯
and leavers are processed effectively Document administrative tasks and procedures Essential Requirements: Good standard of education Full driving licence Analytical thinking, problem-solving and rootcauseanalysis skills Attention to detail Excellent organisation and communication skills. Excellent time management with a flexible approach The ability to manage More ❯
performance. Advocate for test automation and help identify opportunities to increase test coverage while educating teams on the importance of automation. Actively participate in rootcauseanalysis (RCA) of defects to identify patterns and improve future quality outcomes. Ensure test environments are well-maintained, and data integrity More ❯
Warrington, Cheshire, North West, United Kingdom Hybrid / WFH Options
City Plumbing
and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct rootcauseanalysis for recurring issues and proactively identify opportunities for improvement to prevent future incidents. Participate in on-call rotations and after More ❯
based discussions grounded in a clear understanding of client challenges and barriers. Cultivate trust-based client relationships. Identify and address client business issues through rootcauseanalysis and by applying pragmatic, results-driven problem-solving techniques and creative insights. Use a human-centred approach to solve problems More ❯
london (tottenham), south east england, United Kingdom
Palo Alto Networks
knowledge transfer Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Use fault isolation and rootcauseanalysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support More ❯
feedback mechanisms. Incident, Problem and Change Management Act as the owner for Major Incident Management, ensuring timely resolution and effective communication during incidents. Lead rootcauseanalysis and Problem Management, driving long-term fixes and preventing reoccurrence. Serve as Change Manager, chairing change and release advisory boards More ❯
scalable services to combat and prevent economic crimes upstream. To succeed as a Cyber Fraud Purple Team Analyst, you should have: Knowledge of fraud rootcauseanalysis, investigations, cyber fraud enablers, cybersecurity, and control testing techniques. Experience with tabletop threat assessments or simulations. Self-motivation and the … ability to align with team objectives and deliverables. Data analysis skills, with the ability to communicate findings effectively to stakeholders. Additional valued skills include: Experience in financial or regulated sectors. Knowledge of fraud intelligence collection, analysis, or investigations. Understanding of malicious tools used by fraud actors, such as More ❯
Package: £35,000- £45,000 Dependent on experience 25 Days Holiday plus bank holidays Pension Contributions Key Responsibilities: Conduct Failure Modes, Effects, and Critical Analysis (FMECA) onshore and offshore. Develop and implement risk mitigation strategies, tailored to regional and operations requirements. Provide expert recommendations for maintenance, repair, and replacement … based on industry guidelines. Perform root-causeanalysis on crane systems to enhance reliability and performance. Perform condition monitoring analysis to ensure compliance with HSE regulations. Requirements: Experience with proportional control open and closed loop systems. Knowledge of Kelvin Tops Set Investigation methods (or similar). More ❯
dynamic teams Key job responsibilities Collecting, analyzing, and coordinating quantitative data and creating meaningful reports/dashboards to define business improvement and cost reductions Rootcauseanalysis and uncovering core issues using data, then assisting the business to improve and create new measures Recommending, developing, and implementing … the organization in maintaining and improving its current position and profitability Establishing and maintaining accurate operating and business metrics Providing and communicating reporting and analysis to senior stakeholders Developing the right performance indicators and maintaining them at scale Working with data source providers and technology teams to ensure that More ❯
pricing, fees, and promotions, ensuring customer satisfaction and partner growth. THE ROLE This role involves heavy SQL and some visualisation (Looker), focusing on exploratory analysis in collaboration with trading and commercial teams. You’ll be responsible for quick-turnaround projects, such as investigating sudden sales drops, performing rootcauseanalysis, and providing actionable recommendations. With a strong focus on problem-solving, you’ll handle conflicting priorities and build dashboards for various stakeholder groups in a fast-paced, dynamic environment. SKILLS + EXPERIENCE Strong SQL experience Data visualisation – ideally Looker but open to other tools e.g. More ❯
supply chain efficiency, traffic, customer conversion, even revenue on Amazon. Also, you will look into strategic and operational aspects of their business with Amazon, rootcauseanalysis of issues and opportunities affecting the vendor's business. Your focus will be on the strategic and operational aspects of … Amazon. Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience. Conduct deep dive analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience. Provide thought leadership around … written skills in English. Strong presentation skills, ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented. Data analysis skills - ability to collect, clean, interpret, challenge and question data and provide solutions; demonstrated ability to manage the business. Influencing skills - metric influencing: ability More ❯
Luton, Bedfordshire, United Kingdom Hybrid / WFH Options
Leonardo UK Ltd
who will bridge the gap between systems engineering and software development. Our software products support deployed and in-development systems, including: Mission programming and analysis tools for self-protection systems used by RAF aircraft and export customers, including Typhoon and Apache. Development of next-generation tools providing capability to … of in-service systems Designing and integrating new functionality into existing systems Designing and conducting testing and trials to prove equipment function and performance Root-causeanalysis of anomalies observed during integration or evaluation activities Leading technical activities and initiatives Mentoring and coaching other engineers Creating and … security, or reliability Digital signal processing RF systems Multi-sensor data fusion and tracking Real-time data simulation/generation Military Electronic systems Data analysis using AI or Machine Learning Operational Experience in Electronic Intelligence or Electronic Warfare Due to the nature of our work, you must be capable More ❯
the likelihood of repeat Incidents. This role will provide a rapid and highly effective response when Critical or Major Incidents occur, ensuring business impact analysis is completed, adopting the correct Incident response model, and then confidently leading the communication, escalation, and collaboration between cross-functional teams and suppliers to … Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including rootcauseanalysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure, application support, and network operations, with a clear understanding … of how these components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers, and AIOps. Experience working with monitoring More ❯
team to implement. Collaborate with data engineers to shape pipeline logic and ensure robust, business-aligned implementation - even when implementation is handled externally. Perform rootcauseanalysis and validation for data quality issues, working with the business and IT to resolve inconsistencies at the source wherever possible. … to a future-state data ecosystem where ownership of domain-specific logic and models sits closer to the business. Provide support for ad-hoc analysis and reporting needs from Finance leadership. Help build capability across the Finance team by coaching power users and contributing to knowledge sharing and process More ❯
global IT landscape. Your Core Responsibilities Lead end-to-end Change and Problem Management aligned to ITIL best practices Facilitate change impact assessments, risk analysis, and readiness reviews for IT and business teams Chair Change Advisory Board (CAB) meetings, ensuring governance, compliance, and quality Own the Problem Management lifecycle … coordinate resolution, ensure rootcauseanalysis, and drive prevention Drive continual service improvement, track non-operational risks, and enhance service readiness Ensure strong engagement across Service Design, Transition, and Delivery teams globally Maintain service mapping in ServiceNow (CSDM) and support knowledge-sharing through chatbots and collaboration tools More ❯
Huddersfield, West Yorkshire, Yorkshire and the Humber
Progressive
development and optimisation of manufacturing and optimization processes to improve quality, cost, and efficiency. Provide technical expertise and troubleshooting support for production issues, identifying root causes and implementing corrective actions. Drive Continuous Improvement initiatives using methodologies such as Six Sigma, Lean Manufacturing, and RootCauseAnalysis … teams, to ensure smooth product transition from design to manufacturing. Participate in engineering design reviews to offer feedback on manufacturability and testability. Lead failure analysis investigations, using statistical tools to improve reliability and manufacturability. Apply mechanical & electrical engineering principles to support the development, testing, and troubleshooting of mechanical, electrical … environment, such as Aerospace, Automotive, Defence, Capital Machinery or Electronics industries, with strong understanding of manufacturing/assembly processes and electrical testing, troubleshooting, and analysis of components and systems. Systems Engineering: Ability to integrate and optimize complex systems within the manufacturing process. This includes a thorough understanding of both More ❯
in technical document writing. - Bachelor's degree. PREFERRED QUALIFICATIONS - Extensive working knowledge of Networking (TCP/IP, Routing/Switching & Troubleshooting). - Experience presenting rootcauseanalysis and error correction from operational events to senior management. - Established project, program and time management skills and methodologies with the … proven experience managing multiple projects simultaneously. - Proficiency in data analysis and demonstrable experience utilising data to drive decisions making. - Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams. - Masters degree. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional More ❯
inventory at scale. This is a hands-on technical engineering role with scope to increase your specialization in the areas of data and systems analysis, statistics, AI, architecture and design, DevOps, and team leadership roles. Key job responsibilities Lead the design, build, and implementation of technical solutions to complex … problems. Lead reviews of architecture, design, operations, process, or post-incident analysis for your team. You will actively participate in reviews of systems owned by partner teams. Drive automation and refactoring of existing solutions, including incorporating new generative AI and machine learning components. Ensure scalability, reliability and efficiency of … innovating on behalf of our customers. We engage with stakeholders, build prototypes, keep an eye on DevOps and deployments, and do deep dives on rootcauseanalysis when things go wrong. You will spend the bulk of your time analyzing systems and writing code. This includes reviewing More ❯