drive continuous improvement initiatives. Develop and monitor KPIs to measure performance and identify trends. Support the implementation of process automation and system enhancements. Conduct rootcauseanalysis and recommend actionable solutions to streamline workflows. Facilitate cross-functional project teams to ensure clear communication and effective stakeholder engagement. More ❯
Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy. Contribute to Problem Management: Identifying recurring issues, assisting with rootcauseanalysis, and helping to prevent future problems. Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both More ❯
as well as working familiarity with a variety of databases. Experience building and optimizing 'big data' data pipelines, architectures, and data sets. Experience performing rootcauseanalysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Strong analytic skills More ❯
Handle Salesforce support requests and address escalated user needs by providing timely and comprehensive resolution to technical challenges and business support issues. Consistently document rootcauseanalysis steps and findings, recommended solutions. Monitor customer service areas to identify potential system issues that could impact customer experience. Complete More ❯
technical requirements and implementation details. Follow up on requests, resolve support issues, and communicate solutions to client technical teams. Provide timely status updates, conduct root-causeanalysis, and generate reports on SLAs and metrics. Develop tools to improve support processes. Manage and lead critical support escalations involving More ❯
ensure secure coding practices. Threat Detection and Response: Monitor and analyze security events to detect potential threats or breaches. Respond to security incidents, conduct rootcauseanalysis, and implement corrective actions. Vulnerability Management: Perform regular security assessments, including penetration testing and vulnerability scanning. Collaborate with development teams More ❯
ensure secure coding practices. Threat Detection and Response: Monitor and analyze security events to detect potential threats or breaches. Respond to security incidents, conduct rootcauseanalysis, and implement corrective actions. Vulnerability Management: Perform regular security assessments, including penetration testing and vulnerability scanning. Collaborate with development teams More ❯
arithmetic. Familiarity with navigating the internet research techniques on the internet and finding required information quickly. Ability to dive deep into a problem, perform RootCauseAnalysis and identify constraints to recommend a solution on this, we will test the candidates' ability to think logically through a More ❯
not limited to: Adult content, Religious and philosophically sensitive issues, tobacco, weapons and other potentially offensive products Troubleshooting issues related to process and conduct rootcauseanalysis if required Familiarity with online retail (e-commerce) BASIC QUALIFICATIONS - Bachelor's degree - Speak, write, and read fluently in English More ❯
are not restricted to: Providing application support services (2LS and 3LS) for existing applications and solutions; including troubleshooting, monitoring and incident and problem resolution (rootcauseanalysis). Liaising with the Client, their Partners and third-party suppliers who provide support and development services for the applications More ❯
from start to finish. Proactively drive issue investigation to resolution, involving other parties and escalating where needed. Liaise with clients to interpret queries for rootcauseanalysis and propose appropriate workarounds and solutions. Qualifications Excellent analytical and problem-solving skills Programming experience (C++ and Linux/Unix More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Just Eat Takeaway.com
of Containerisation technologies. Configuration Management tooling such as Ansible, Puppet or Chef. Interest in working within an Agile/Scrum environment. Problem Solving and rootcauseanalysis of issues in complex environments. At JET, this is on the menu: Our teams forge connections internally and work with More ❯
from start to finish. • Proactively drive issue investigation to resolution, involving other parties and escalating where needed. • Liaise with clients to interpret queries for rootcauseanalysis and propose appropriate workarounds and solutions. Essential 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer More ❯
Key job responsibilities Technical Support and Problem Resolution Diagnose and resolve complex production software issues across multiple products and services. Perform comprehensive troubleshooting and rootcauseanalysis for technical challenges. Provide timely and effective support through ticket management and customer communication. Software Development and Maintenance Develop and More ❯
you'll be doing Diagnose and resolve complex application and infrastructure issues Participate in our 24x7 on-call rotation, SCRUM, and deployment planning Perform RootCauseAnalysis (RCA) and provide recommendations for application teams Improve availability and reduce customer impact using Industry best observability tools Ensure best More ❯
you'll be doing Diagnose and resolve complex application and infrastructure issues Participate in our 24x7 on-call rotation, SCRUM, and deployment planning Perform RootCauseAnalysis (RCA) and provide recommendations for application teams Improve availability and reduce customer impact using Industry best observability tools Ensure best More ❯
participating in an on-call rotation to maintain readiness Develop and automate threat detection and response capabilities, creating and refining alerting use cases Conduct rootcauseanalysis, produce detailed incident reports, and implement mitigation strategies to prevent future incidents Design and implement automation initiatives to enhance the More ❯
minimal supervision. Excellent executive-level communication skills (written and verbal) for translating technical concepts into business outcomes. Strong troubleshooting and problem-solving abilities, including rootcauseanalysis and resolution of complex technical issues. Ability to build and maintain relationships with both technical and non-technical stakeholders. Experience More ❯
Demonstrate expertise in handling end to end data execution process related to labelling the tasks and be less dependent on work instructions - Contribute to rootcauseanalysis, identify error patterns and identify solutions to improve quality of labelling tasks - Responsible for identifying day-to-day process and More ❯
and trends. Collaborating closely with data engineering teams, you will design and implement automated data quality checks and monitoring processes. Additionally, you will perform rootcauseanalysis for data quality issues, identifying underlying causes and proposing effective solutions. You will also assist product teams in developing and More ❯
SAS. Provide expertise in ITIL processes to manage customer service delivery and support. Apply critical thinking on service issues to drive issue resolution, ensuring rootcauseanalysis and corrective action are taken with the appropriate teams. Manage customer budgets, ensuring profitability. Provide relevant input and feedback about More ❯
resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to: Troubleshoot, conduct RootCauseAnalysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures. Directly support operational issues with ad-hoc training More ❯
knowledge sharing. Perform configuration changes (both planned & emergency changes) when required across various components of Gamma's Core Network Perform and or coordinate all rootcauseanalysis for incidents/errors experienced across Gamma's core network Provide operational support on vendor technologies such as Ribbon SWE More ❯
Champion a DevSecOps mindset, embedding security best practices into infrastructure and deployment lifecycles. Lead and contribute to incident response efforts, including real-time resolution, rootcauseanalysis, and post-incident reviews. Implement strategies for operational excellence, proactively identifying and resolving performance and stability bottlenecks. Collaboration & Knowledge Sharing More ❯
quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and RootCauseAnalysis (RCA) across 10 different languages. Key job responsibilities We are seeking a highly organized, detail-oriented Program Manager to join … this role is to build capacity/workforce planning strategy and team globally. The ideal candidate will have strong quantitative skills, proficiency in data analysis tools, and the ability to collaborate effectively across departments. This role requires a proactive approach to anticipate needs, optimize resource allocation, and maintain operational … methodologies. Establish scalable hiring processes that meet the needs of a multi-site operations with a broad set of skills and language requirements. Data Analysis: Collect, analyze, and interpret data related to resource utilization, project demand, and workforce trends. Develop models and algorithms to forecast capacity requirements based on More ❯