The prioritization of the issues reported by the Customers to be addressed by L3 teams The steering of the contribution from L3 support teams, including the quality of the RootCauseAnalysis The performance and the quality of the support provided to customers by L1/L2 support teams across all regions The Product Support Manager is More ❯
and result logging. Understanding of testing life cycle. Collaborate with development, business, and QA teams to understand requirements and ensure test coverage. Understanding of defect life cycle. Experience of rootcause analysis. Good stakeholder management skills Familiarity with Agile and DevOps methodologies. Strong Interpersonal Skills - Mandatory More ❯
Reigate, Surrey, United Kingdom Hybrid / WFH Options
Intec Group
the teams and supporting the customer base ensuring that the knowledge is documented and shared. Primary responsibility for taking over major impacting service incidents, owning the investigation, diagnosis, identifying rootcause and rollout of mitigating actions to permanently fix the underlying issue. Be responsible for identifying opportunities within customer sites to work with relevant stakeholders to remove underlying … and in writing to both technical and non-technical audiences. Creative, analytical problem solver with the ability to apply original and innovative thinking. Incident Management: Handling outages, escalations, and rootcause analysis. Able to manage changing workload and priorities. Able to work both within a team and using own initiative. A proven passion for ICT and all things More ❯
automation strategy across global processes. Delivering insights by analysing large, complex datasets to evaluate control design, identify risks, and recommend improvements. Applying automation and analytics to test controls, perform rootcause analyses, and support SOx assurance activities. Collaborating with cross-functional stakeholders—including Data & Analytics, IT, Finance, and Audit—to drive a culture of risk awareness and control More ❯
automation strategy across global processes. Delivering insights by analysing large, complex datasets to evaluate control design, identify risks, and recommend improvements. Applying automation and analytics to test controls, perform rootcause analyses, and support SOx assurance activities. Collaborating with cross-functional stakeholders—including Data & Analytics, IT, Finance, and Audit—to drive a culture of risk awareness and control More ❯
working with System Integrators & partner resources. Conduct threat modeling and risk assessments on network infrastructure and recommend mitigations. Support incident response teams during network-related security incidents and perform rootcause analysis. Evaluate and recommend security tools and technologies, and stay informed on emerging threats and vulnerabilities. Required Skills and Qualifications: Proven experience as a Network Security Architect More ❯
Develop deployment processes with metrics and rollback strategies. Implement continuous deployment pipelines with testing harnesses. Enhance monitoring and logging systems. Update software and address technical debt. Conduct troubleshooting and rootcause analysis. Software Development and Maintenance Build operational tools and automation with Ruby, Rails, Java, Python, shell scripting. Create unit and integration tests using frameworks like Junit and More ❯
tools across diverse hardware and software environments. Create and maintain feature pipelines, feature stores, and model stores. Develop frameworks to enable scalable, reproducible research. Proactively troubleshoot performance bottlenecks, conduct root-cause analyses, and implement solutions to optimize GPU or CPU resource usage. Qualifications: Bachelor's or advanced degree in Computer Science, Machine Learning, Artificial Intelligence, or a related More ❯
as Order Gateway, Execution Algo, Market Data, Risk, and Middle Office. Help monitor and improve test coverage across services. Assist in bug reproduction, investigation, and work with developers on rootcause analysis. Participate in regular test cycle planning and release validation processes. Requirements Must-Have Skills Basic understanding of crypto trading workflows, including exchange matching, order lifecycle, and More ❯
to support investigations and facilitate recovery efforts when necessary. Stay updated on emerging fraud trends, industry best practices, and regulatory requirements to enhance fraud prevention and detection measures. Perform rootcause analyses, document control breakdowns, and work with the strategy and engineering teams to improve fraud controls. Document procedures and proactively identify opportunities for operational process improvement. Work More ❯
and encryption mechanisms. Collaborate with internal stakeholders to gather business requirements and translate them into technical specifications. Monitor and troubleshoot file transfer processes, identify and resolve issues, and perform rootcause analysis. Implement best practices for data integrity, security, and compliance, ensuring adherence to relevant regulations and standards. Develop and maintain documentation, including system architecture, configuration details, and More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
and encryption mechanisms. Collaborate with internal stakeholders to gather business requirements and translate them into technical specifications. Monitor and troubleshoot file transfer processes, identify and resolve issues, and perform rootcause analysis. Implement best practices for data integrity, security, and compliance, ensuring adherence to relevant regulations and standards. Develop and maintain documentation, including system architecture, configuration details, and More ❯
configurations. Strong experience in designing, executing, and managing test cases, including data consistency and integrity checks . Proven ability to lead defect management processes , including identification, documentation, tracking, and rootcause analysis. Demonstrated leadership in cross-functional team environments, with a focus on collaboration and delivery excellence. Excellent communication skills, with the ability to engage effectively with both More ❯
understand project requirements and deliver high-quality solutions. Identify and fix performance bottlenecks in both front-end and back-end systems. Debug issues across the entire stack and perform rootcause analysis. Continuously monitor application performance and make improvements to ensure high availability and responsiveness. Your Profile Essential skills/knowledge/experience: Experience with Azure PaaS Services More ❯
understand project requirements and deliver high-quality solutions. Identify and fix performance bottlenecks in both front-end and back-end systems. Debug issues across the entire stack and perform rootcause analysis. Continuously monitor application performance and make improvements to ensure high availability and responsiveness. Your Profile Essential skills/knowledge/experience: Experience with Azure PaaS Services More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
understand project requirements and deliver high-quality solutions. Identify and fix performance bottlenecks in both front-end and back-end systems. Debug issues across the entire stack and perform rootcause analysis. Continuously monitor application performance and make improvements to ensure high availability and responsiveness. Your Profile Essential skills/knowledge/experience: Experience with Azure PaaS Services More ❯
build the technical acumen on the team. - Collaborate and learn from world-class leaders to meet world-class challenges, every day. - Hire, train, and grow new AWS engineers. - Drive rootcause analyses, in collaboration with software development teams, as well as influencing local development to improve operational performance. - Report on the health of these services at an executive More ❯
looking for an opportunity to apply your expertise in engineering while supporting international design and in-service teams ? Mercury Systems is seeking a Customer Support Engineer to lead technical analysis and solve critical engineering challenges . Your Mission As a Customer Support Engineer , you will provide engineering expertise to ensure optimal performance and reliability of avionics and defense systems … manage technical investigations, resolve obsolescence challenges, and support customers with warranty and non-warranty RMAs . Additionally, you will collaborate with teams across engineering, production, and customer support , driving rootcauseanalysis and proposing effective solutions. Key Responsibilities In-Service Support: Prepare support documentation required by projects. Provide technical expertise on legacy products. Develop procedures for on … site rework when necessary. Support to Production: Assist production test technicians in troubleshooting product testing challenges. Lead rootcauseanalysis and corrective actions to optimise production yield . RootCauseAnalysis & Quality Assurance: Inspect and analyse defective products or subcomponents. Drive synchronization of rootcauseanalysis activities with engineering and quality More ❯
looking for an opportunity to apply your expertise in engineering while supporting international design and in-service teams ? Mercury Systems is seeking a Customer Support Engineer to lead technical analysis and solve critical engineering challenges . Your Mission As a Customer Support Engineer , you will provide engineering expertise to ensure optimal performance and reliability of avionics and defense systems … manage technical investigations, resolve obsolescence challenges, and support customers with warranty and non-warranty RMAs . Additionally, you will collaborate with teams across engineering, production, and customer support , driving rootcauseanalysis and proposing effective solutions. Key Responsibilities In-Service Support: Prepare support documentation required by projects. Provide technical expertise on legacy products. Develop procedures for on … site rework when necessary. Support to Production: Assist production test technicians in troubleshooting product testing challenges. Lead rootcauseanalysis and corrective actions to optimise production yield . RootCauseAnalysis & Quality Assurance: Inspect and analyse defective products or subcomponents. Drive synchronization of rootcauseanalysis activities with engineering and quality More ❯
High Wycombe, Buckinghamshire, UK Hybrid / WFH Options
La Fosse
in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving rootcauseanalysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the … coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing rootcauseanalysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident More ❯
Northampton, Northamptonshire, UK Hybrid / WFH Options
La Fosse
in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving rootcauseanalysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the … coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing rootcauseanalysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident More ❯
Milton Keynes, England, United Kingdom Hybrid / WFH Options
La Fosse
in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving rootcauseanalysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the … coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing rootcauseanalysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident More ❯
diagnosis, a strong understanding of IPC and ISO standards, and a proactive mindset geared towards continuous improvement. This is a hands-on technical role with opportunities for involvement in rootcause investigations, technical reporting, and cross-functional support to R&D and field failure teams. Key Responsibilities: Conduct in-circuit and functional testing of PCB assemblies and finished … electronic products Diagnose faults to component level using oscilloscopes, multimeters, and test benches Interpret technical documentation and test results, producing detailed fault and analysis reports Collaborate with engineering teams to support rootcauseanalysis and continuous improvement Maintain and improve automated and manual test procedures; contribute to test system development Ensure compliance with safety and regulatory More ❯
diagnosis, a strong understanding of IPC and ISO standards, and a proactive mindset geared towards continuous improvement. This is a hands-on technical role with opportunities for involvement in rootcause investigations, technical reporting, and cross-functional support to R&D and field failure teams. Key Responsibilities: Conduct in-circuit and functional testing of PCB assemblies and finished … electronic products Diagnose faults to component level using oscilloscopes, multimeters, and test benches Interpret technical documentation and test results, producing detailed fault and analysis reports Collaborate with engineering teams to support rootcauseanalysis and continuous improvement Maintain and improve automated and manual test procedures; contribute to test system development Ensure compliance with safety and regulatory More ❯
and PCB layouts for effective debugging and repair. Flash firmware and perform debugging using oscilloscopes, logic analyzers, multimeters, and other diagnostic tools. Document test procedures and results; contribute to root-causeanalysis for recurring hardware issues. Collaborate with software, firmware, and mechanical teams during integration and system bring-up. Support field deployments, including robot startup, diagnostics, and … and PCB layouts for effective debugging and repair. Flash firmware and perform debugging using oscilloscopes, logic analyzers, multimeters, and other diagnostic tools. Document test procedures and results; contribute to root-causeanalysis for recurring hardware issues. Collaborate with software, firmware, and mechanical teams during integration and system bring-up. Support field deployments, including robot startup, diagnostics, and More ❯