Senior Technical Support Engineer - Focused Services - Security Clearance Eligibility Required
- Hiring Organisation
- Palo Alto Networks
- Location
- Slough, Berkshire, UK
- Employment Type
- Full-time
your work truly matters. Job Description Your Career You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation … knowledge transfer Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support ...