Site Reliability Program Manager
- Hiring Organisation
- HCLTech
- Location
- London Area, United Kingdom
technical program/project management experience, ideally managing complex cross-functional or globally distributed teams. Must have hands-on experience with packet captures analysis through tools like Observer and Observability development using Splunk, ELF & Grafana. Must have domain experience in Payment Card real time transaction processing, clearing & settlement, dispute …/stakeholder teams. Manage dependencies, communicate risks & status, ensure alignment and timely delivery. Lead incident management for major outages: act as incident lead, drive root-cause analysis, track mitigation and preventative actions. Use data-driven approach: define and track reliability metrics (MTTR, uptime, error budget, incident frequency ...