1 to 25 of 128 Service Design Jobs in England

Overview A service designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications, and complete the service onboarding to the respective tools, process, services and people … days per week onsite) Pay - attractive daily rate (inside IR35) Roles and Responsibilities: Own and govern the review of new or amended services, the service design elements of any new IT products, platforms or services, and the definition of the services/support 'wrapper'. Engage with project ...

Service Design Lead - 6-Month Contract | £590/day | Inside IR35 | 3 Days/Week | Milton Keynes | Active SC Clearance Required We are seeking an experienced Service Design Lead to join a high-profile government programme for a 6-month contract. This role is inside IR35 … offers a flexible 3 days per week onsite and a competitive daily rate of £590/day . Key Responsibilities: Lead end-to-end service design for large-scale IT and digital services, translating business, user, and operational requirements into coherent, cost-effective Service Design Packages ...

ITSM Service Design Consultant - Security Position Description At CGI, we help organisations turn complex security challenges into meaningful, measurable outcomes. As a Security Service Design Consultant within our Advisory Services team, you'll shape next-generation IT services and operating models that protect critical systems … enhance user experience across the UK. Working closely with public and private sector clients, you'll design secure, resilient services that enable innovation, strengthen trust, and deliver lasting business value. You'll have the freedom to take ownership, the support to grow, and the opportunity to apply creativity ...

Network IT is currently recruiting for a Senior Service Designer (ITSM) to join our client on a 6 month initial contract. Our client is looking for an experienced ITSM professional, who can support a Lead Service Designer, Service Architects and Service Delivery teams, to design standards, templates and processes to maintain consistency across various services. You will be working on service blueprints, contributing to service models, SLA’s, OLA’s and ensuring service designs align with ITIL practices. You’ll be creating user centred Service Design Packages, that take ...

Lead Service Designer-SC Cleared-Secure Platforms Lead Service Designer, ideally with current SC Security or DV Security Clearance with experience of designing secure or air gaped platforms within government to work for our cure government. The Lead Service Designer will be tasked with providing management … service design function, guiding teams and stakeholders to deliver secure, scalable, and supportable services that meet user and business needs. Lead Service Designer-SC Cleared-Secure Platforms- Essential Experience • Experience leading and line managing service designers, providing direction to build capability and excellence across functions. • Experience ...

client is a leading digital consultancy delivering high‐impact transformation programmes across the UK and is a Business Elite Awards Winner for Best Digital Service Designs in the UK . As a Senior User Researcher , you will join a practice built on human‐centred design, evidence‐based decision … making, and multidisciplinary Agile delivery. This role places you at the centre of user‐centred service design, working with teams to understand real user needs, shape meaningful digital services, and influence strategic design decisions for large and complex organisations. As a Senior User Researcher , you will apply ...

ServiceNow - Service Designer (Service Architecture/ITSM/ServiceNow) - Contract Supporting a major transformation programme we are looking for a senior Service Designer to lead the definition and onboarding of services across complex platforms and products. Hands-on, architecture-level role , shaping how services are designed, supported … operated at scale - including emerging AI-driven services and automation . The Role You will take ownership of service design and onboarding across new and existing platforms, ensuring services are: Fit for purpose, scalable and supportable Fully defined across operating model, support model, and service architecture Successfully ...

Cleared Service Designer - Remote - £540/day Inside IR35 We are seeking an experienced Service Designer with active SC clearance to support a Central Government department on a major digital programme. This role is ideal for someone with strong service design expertise, experience shaping … services that are effective, usable, and accessible. Collaborating closely with user researchers, interaction designers, delivery teams, and stakeholders, you will help embed user-centred design principles across programmes. Key Responsibilities Mapping and designing end-to-end service journeys, including touchpoints across digital and non-digital channels Creating service ...

Service Design Manager – Digital Transformation (Contract) Location: London or Glasgow (Hybrid) Contract: 2–3 Month Daily Rate Contract Team: Digital Experience The Opportunity We’re supporting a global professional services organisation looking to bring in an experienced Service Design Manager on a 3–5 month contract … step into a programme that has already delivered an MVP release, helping the team build on this foundation — interrogating the brief, exploring new service possibilities and shaping how these services evolve as part of a broader transformation agenda. A key part of the role will involve running and facilitating ...

designing large-scale public sector managed services opportunities . This role sits within a specialist solutioning and bid function , focused on developing compelling, deliverable service solutions for complex public sector programmes. The position plays a key role in opportunity shaping, service design, and bid leadership , ensuring solutions … commercially viable, operationally robust, and aligned with public sector procurement frameworks. This is a business-led solution architecture role , centred on operating model design, service transformation, procurement alignment, and the development of high-quality bid responses. Key Responsibilities Public Sector Opportunity Shaping Lead the qualification and shaping ...

Service Designer (UX-Led) My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level. This is not a product … design role. Its about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels. Youll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into ...

digital services in the public sector, ideally within pensions, benefits, or other complex policy‐driven domains. In this role, you will lead the design of intuitive, accessible and user‐centred services that enable citizens and organisations to interact easily and confidently with pension‐related processes. You will work from … discovery through to delivery, shaping strategic direction, setting design standards, and ensuring services meet user needs, policy intent and Government Digital Service (GDS) expectations. Key responsibilities Lead interaction design across end‐to‐end services • Own and shape interaction design for complex user journeys, ensuring they ...

Service Assurance Analyst Service Assurance Lead, Service Design, Service Transition, Service Operations, SLA, Service Level Agreements, Digital Services, Service Acceptance Criteria, PRISM Governance, Continuous Service Improvement Plans (CSIP), ITIL Framework, Third-party Management Daily Rate: £400-£475 (via Umbrella) Contract Duration … months initial 3 days per week on-site in Warrington, 2 WFH We are seeking a Service Assurance Analyst to join our team on a contract basis. The role involves contributing to various stages of service design, transition, and operations, ensuring that service level agreements (SLAs ...

Service Designer, Song Service CL9 - Consultant London, Manchester, Edinburgh Accelerate your career in a dynamic and innovative digital marketing agency that’s redefining how organizations in Song Service connect with stakeholders and deliver value. Join Accenture Song , a fast-growing division dedicated to crafting transformative digital experiences … scale. As part of Song Service, you’ll support a portfolio spanning health services, government agencies, education, and public sector institutions. Help leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent, and help drive impactful change for some ...

Service Designer - 1 day per week in London - 3 months - market rates Inside ir35 My client is a global leading IT consultancy. They are on the hunt for a Service Designer to join a financial services and asset management company. You will be responsible for designing, improving … optimising end-to-end services that deliver value to users and the organisation. The role applies human-centred design principles, service design methodologies, and systems thinking to ensure services are usable, efficient, and aligned with strategic objectives. Technical/Professional Skills Service design artefacts (service ...

Service Designer (Contract) We’re looking for an experienced Service Designer to join a multidisciplinary delivery team working on a major workforce automation transformation programme . This is an opportunity to help shape how automation is designed, understood and implemented across complex operational environments. You will play … Inside IR35) Start: ASAP Duration: 4 Months (High likelihood of extension) Location: Hybrid – occasional travel to Leeds The Role As a Service Designer , you will lead the design of services that support automation initiatives and operational transformation. You’ll work closely with product managers, technical teams, data specialists ...

Reporting Service Design Lead About Movar At Movar, we understand that project delivery is getting increasingly complex. Since 2013, we’ve been helping companies of all sizes improve the way projects are delivered. Our mission is to be the number one provider of innovative project solutions, driven … deeply about our people and clients. Adaptability – We embrace change and thrive in it. Loyalty – We stand by each other and our mission. Reporting Service Design Lead You will join Movar as a Reporting & Performance Design Lead for a Reporting-as-a-Service function, responsible ...

Senior Service Designer London (Hybrid – once a week with flexibility) £500+ 6-month contract Inside IR35 We are supporting a client on a major service transformation programme and are looking for a Service Designer to help shape and deliver scalable, high-impact services within a complex, regulated … role in mapping and redesigning end-to-end services, aligning Product, Operations, Risk, and Technology teams to deliver clear, scalable and compliant service models. The Role Lead end-to-end service design activities, including service mapping, blueprinting and future-state modelling across key workstreams. Identify pain ...

Reporting Service Design Lead - Digital PMO/Reporting-as-a-Service Location: Hybrid - 2-3 days a week onsite in Warrington (travel/expenses will be covered) Permanent Salary: Depending on experience Our client is expanding its Digital PMO capability and is seeking a Reporting Service Design Lead to shape how reporting drives decision-making across major programmes. This role goes beyond producing reports, you'll define how reporting operates, how it supports governance, and how it becomes a core service within a modern Digital PMO. Working across project management, project controls ...

Service Architect Must have an Active DV Clearance An opportunity is available for an experienced Service Architect to design and shape end to end service models for complex, high value IT deliveries within secure environments. The Service Architect will play a central role in ensuring … transitioned services enter live operation in a stable, cost effective, and governance aligned manner. About the Role - Service Architect As a Service Architect , you will design detailed end to end service models for low, medium, and high complexity deliveries. You will assess current operating and governance ...

services, and experience working to GDS standards. The Role You will play a pivotal role in understanding user needs, behaviours, and experiences, helping teams design services that are effective, usable, and accessible. Working closely with delivery teams, service designers, and senior stakeholders, you will embed user-centred design … surveys, usability testing, and field studies Analysing and synthesising research findings into clear, actionable insights Creating personas, user journeys, and experience maps to inform service design Advising on research methods, best practices, and user-centred approaches Collaborating with service designers, product teams, and stakeholders to ensure research ...

Service Designer - Central Government Location: Remote (Occasional travel to Telford) Clearance: BPSS Contract: 6-month rolling IR35: Inside IR35 Experience: Must have Central Government experience Overview We are seeking an experienced UCD Service Designer to support a major Central Government digital transformation programme. This role focuses exclusively … user-centred service design , not Service Management or ITIL. You will work within a multidisciplinary delivery team to design intuitive, accessible and user-focused services that meet GDS standards. The role is predominantly remote, with occasional travel required to Telford for workshops or key meetings. ...

deliberately different digital consultancy, delivering secure, modern solutions while up skilling client teams to ensure zero long-term dependency. We are seeking a Service Designer to support a public sector client on a live project, focusing on service design blueprinting and validation. You will join an existing … July, where you will be responsible for handing over the completed blueprint and supporting documentation to a subsequent supplier. Essential Skills: Strong experience in Service Design within large public sector or complex organisations. Proven ability to create service blueprints, journey maps, and operational models. Familiarity with Government ...

Service Introduction Lead Location: Manchester or Leeds (Hybrid) About the Opportunity A major enterprise SaaS platform business is entering a significant period of growth and platform evolution across Europe. With multiple engineering squads delivering new capabilities, the organisation is investing heavily in how new products and services move from … development into stable, scalable live environments. As Service Introduction Lead , you will play a pivotal role at the intersection of product, engineering and operations , ensuring that every new platform capability is introduced into live environments in a controlled, resilient and supportable way. This is a high-visibility role working ...

turn complex service requirements into seamless, business-ready delivery? We’re supporting a leading organisation on a critical transformation programme and are seeking an experienced Business Analyst with strong Service Design/Service Readiness capability. This is a delivery-focused role where … Opportunity You’ll work across multiple stakeholders and suppliers, driving readiness activity aligned to ORR/FORR milestones. This role blends business analysis with service transition, requiring strong structure, ownership, and stakeholder engagement. Key Responsibilities: Capture and document business, service, and non-functional requirements Lead workshops and coordinate ...