151 to 175 of 247 Service Design Jobs in England

specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Description : We are seeking a seasoned and well-rounded Senior Delivery Manager to join at an exciting and … delivery scope, establishing measurable goals and tangible milestones Establishing and maintaining project or delivery timelines and ensuring completion on schedule Diagnosing delivery problems, initiating action to improve quality of service/delivery and monitoring, and reporting on our service provision Managing risks, assumptions, issues, dependencies, and opportunities Taking ownership of senior level issues or escalation, identifying paths to … Foundation or Practitioner PMP, Prince II or APM Qualified Managing Successful Programmes Familiarity with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of Service Management best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things More ❯

About the role As the Service Assurance Lead you will provide assurance that all Service Management Centre outcomes are being delivered effectively across the Partnership.You will define the appropriate outcomes and then ensure key stakeholders in Technology Product and Platform teams are carrying out the required activities relating to Capacity, Disaster Recovery (DR), Business Continuity (BC), Risk and … Service Design & Transition. You will ensure technology and security controls are effectively and proportionately monitored and managed across the Technology function.In the Technology Shared Capability, you will have the opportunity to develop and stretch personally and professionally to achieve your potential. Expected Salary - £60,000 - £75,000 Contract type - This position is a Secondment/Fixed Term contract … office and home based upon your personal needs whilst balancing the needs of the business. Location - This role is based at our Bracknell site once a week As the Service Assurance Lead you will own the decisions for: Defining and implementing the appropriate guardrails predominantly relating to Capacity Management and service continuity Ensuring Product and Platform teams are More ❯

+ Excellent Benefits 🕒 Full-time/Flexible working available (including school pickup hours flexibility) Tomorrow is supporting a leading financial services organisation who are seeking a Senior Service Designer to join their growing in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful — particularly across … initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services … across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical More ❯

+ Excellent Benefits 🕒 Full-time/Flexible working available (including school pickup hours flexibility) Tomorrow is supporting a leading financial services organisation who are seeking a Senior Service Designer to join their growing in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful — particularly across … initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services … across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical More ❯

Service Designer - UX up to £650/day (Outside IR35) London - On-site (5 days/week) We're looking for a Service Designer with strong UX experience to support a major Defence programme . This role is ideal for someone confident working in secure, fast-paced environments and shaping complex service journeys. Key Responsibilities: Design end-to-end services across multiple channels. Map and improve user journeys based on research and operational needs. Work closely with developers, researchers, and Defence stakeholders. Clearly communicate design decisions to technical and non-technical audiences. Requirements: Strong background in service and UX design, ideally within Defence or secure settings. Skilled in service mapping (e.g. More ❯

Performance Analyst and work within a multi-disciplinary team. Key Responsibilities: Lead the development of performance measurement frameworks and meaningful KPIs. Apply quantitative and qualitative data analysis to drive service improvement. Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences. Interpret and … analyse user data to guide service design and delivery decisions. Support the collection, validation, preparation, and cleansing of data. Use Power BI and Azure Data Services to build dashboards and performance reports. Ensure compliance with digital service standards and accessibility principles. Essential Skills and Experience: Demonstrated experience working at SFIA Level 4 within performance analysis or similar More ❯

specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout … appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Accountabilities: • Timely answering of support queries from multiple channels • Promptly escalating issues to the relevant party to ensure progression • Communicate relevant updates in daily 'stand ups' and as … Responsibilities: • Provide consistent high-quality support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution. • Maintain awareness of all relevant Service Level Agreements • Deliver a high standard of customer service for all support queries • Maintain accurate records of customer interactions, capturing sufficiently detailed information from customers. • Undertake server patching More ❯

Permanent employee,Full-time Remote (Ireland) Your mission Shape the Future of Innovation. Native is one of the world's leading independent design and innovation consultancies. With 25 years of experience leading transformational change for global brands across Europe and the US, we're now looking to grow our network within the Irish market. We're hiring aBusiness Development … doors and build relationships with world-class clients - particularly in health, pharma, med tech, and beyond. This is a rare opportunity to help shape the growth of a respected design studio that fuses industrial design, digital experience, and engineering under one roof. You'll work closely with our Design Strategy and Leadership team to identify, engage and … just a networker - you're a builder. Someone who thrives on spotting opportunities, making meaningful connections, and seeing things through. You likely bring: Proven experience winning new business in design, innovation, or med tech sectors. Strong written and verbal skills , with the ability to create compelling, structured proposals. Strategic thinking and commercial awareness - understand where design adds value. More ❯

Drive Innovation as a Products & Propositions Lead for Managed Services! Intercity Technology is seeking an experienced and visionary Products & Propositions Lead - Managed Service to shape the future of our Managed Services portfolio. This strategic and hands-on role is central to driving customer-focused innovation across our IT infrastructure, cloud, and cybersecurity offerings. If you thrive in agile environments … into impactful solutions, and have a passion for delivering market-leading propositions, this is your opportunity to make a real difference. Key Responsibilities as a Products & Propositions Lead Managed Service: Product Strategy & Innovation Lead the development of Managed Services propositions from concept to market. Deliver innovations based on customer, market, and technology insights. Collaborate with sales, technical, commercial, and … service delivery teams to exceed growth targets. Go-to-Market Execution Define target markets, personas, and customer problem/solution statements. Create compelling sales enablement materials and agile minimum viable propositions. Launch pricing bundles and commercial strategies to drive new business and upsell opportunities. Product Lifecycle Management Manage new product introductions, vendor evaluations, and portfolio maintenance. Oversee the sunsetting More ❯

generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior Service Designer at Netcompany you will deliver high profile digital products and services … operations to build solutions that meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and requirements and the wider operational … and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and programmes Lead on design workshops and design sprints with the team, senior stakeholders More ❯

generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior Service Designer at Netcompany you will deliver high profile digital products and services … operations to build solutions that meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and requirements and the wider operational … and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and programmes Lead on design workshops and design sprints with the team, senior stakeholders More ❯

that will influence a response Ability to manage others to meet deadlines and deliver quality work using a matrix approach to management An appreciation and knowledge of the Government Service Standard What makes us great As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits: Contributory pension … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is More ❯

to lead and deliver a portfolio of user-focused advisory and professional services. In this pivotal role, you will be responsible for shaping, delivering, and evolving Digital Workplace Experience service offerings to ensure clients achieve measurable business outcomes through people-first technology strategies. ?? Your Role and Responsibilities As a Digital Workplace Delivery Manager, you will: Oversee and support presales … position and deliver new advisory services. Contribute to the growth and strategic direction of the Digital Workplace portfolio Maintain and grow strong customer and partner relationships , ensuring excellence in service delivery, engagement satisfaction, and ongoing customer loyalty. Represent and promote the Workplace Experience brand , both internally and externally, enhancing visibility and impact within the market. ?? Key Responsibilities Act as … a trusted advisor to presales, sales, and delivery teams to ensure service design and execution are aligned. Collaborate with stakeholders to advance digital workplace initiatives , improving user experience and productivity. Ensure cross-functional alignment and effective service transition throughout project lifecycles. Drive continuous improvement of advisory offerings, tools, and delivery methods. ? What You'll Bring Proven experience More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

work alongside a community of Quality Coaches, Software Engineers, and Platform Engineers to build the products, services, and platforms that play a big role in our communities. You'll design and build web-based platforms, with a focus on great user experience. If you have the front-end experience that we're looking for, and a passion to create … continuous improvement in the performance, accessibility and UX of our live services Use modern engineering practices like TDD, pair or mob programming, and continuous deployment Collaborate with the wider design teams (e.g., interaction, visual, content, service design and user research) to create the best possible experience for our users Use your knowledge and expertise to provide guidance … branching models Excellent communication and collaboration skills; able to translate often complex and intricate information across multi-disciplinary teams A strong attention to detail and some basic experience of design tools (e.g. Figma/Sketch/Illustrator) We know that some candidates are less likely to apply for a role if they don't meet all the criteria in More ❯

development. Support the integration of digital skills into clinical education. Engagement & Change Leadership Act as a visible and accessible digital leader across all services and professions. Ensure meaningful co-design and engagement with service users, carers, and patients in all aspects of digital and service transformation. Work collaboratively with clinicians and digital teams to align transformation efforts … with frontline clinical needs and best practice. Support change management efforts by translating clinical needs into digital requirements and vice versa. Equity & Inclusion Promote digital inclusion and equity in service design and access for patients . Champion the ethical use of health technologies including AI, predictive analytics, and automation. Ensure that digital solutions meet the needs of diverse … Digital Services, Data & Analytics, Clinical Systems, and Transformation Teams ICS Digital Programme Leads and Regional Partners Faculty of Clinical Informatics, national informatics bodies and national CCIO/CIO networks Service Users, Carers, and Co-production Groups Key Responsibilities - Clinical Role and General Specific clinical responsibilities will be agreed in consultation with the relevant Clinical Director, based on the postholders More ❯

36.5 hours per week About the Role We are seeking a highly motivated and detail-oriented Business Analyst to support a strategic transformation project within our Children and Families service area. This is a 12-month contract focused on mapping and aligning business processes across multiple service areas, with a strong emphasis on data and systems analysis. Key … Responsibilities Conduct end-to-end process mapping for each service area within Children and Families. Identify and document commonalities and variances across service areas to support process alignment. Analyse and record data capture points , applications used , and system dependencies . Identify and report on barriers to effective use of existing systems , including usability, integration, and data quality issues. … Engage with stakeholders across directorates to gather insights and validate findings. Produce clear documentation and visualisations to support decision-making and service improvement. Essential Skills and Experience Proven experience as a Business Analyst in public sector or social care settings. Strong background in process mapping , service design , and business process reengineering . Familiarity with Children and Families More ❯

The role is a member of the Technology Platforms leadership team and is responsible for managing and motivating a team of skilled IT professionals and directing external third-party service providers. Apply today via the link below or contact for more information. About the team The core of the global technology department's mission is to provide stable, reliable … and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around … technologists based predominantly in the UK, Singapore and increasingly in the US. What you will do The role has accountability for the platforms' design, capacity, performance and cost; and is empowered to take decisions to meet the required outcomes. The role also defines the strategy and roadmap for the platforms, managing the prioritisation of demand to ensure that the More ❯

the path and position Liberty Blume as a ProcureTech innovator. The ideal candidate will be hard-working, motivated and resilient, with demonstrable experience working within a fast paced, demanding service design/delivery environment. Relevant experience gained from a leading procurement technology company or a leading in-house procurement CoE team would also be beneficial. There will be More ❯

Network Architect £600 - £700 per day - Inside IR35 Hybrid - London DV Cleared About the Role Our confidential government client requires an experienced Network Architect to lead the design and delivery of strategic network solutions. This is a high-impact role within a complex, secure environment, where your architectural expertise will support national security priorities. Key Responsibilities Deliver high-level … and cabling plans Collaborate with multiple stakeholders including: Local IT teams Other Government Departments (OGDs) System owners and integrators Drive end-to-end system thinking including: LAN/WAN design and implementation WAN provisioning and circuit dependencies Network security and encryption technologies (e.g., cryptos) Dependencies on EUDs, storage, and power systems (UPS) Work across the full system delivery lifecycle … Service Design, Transition, Acceptance, and into Live Collaborate with Service Architects on Assurance and Gate Reviews Analyse technical requirements and develop fit-for-purpose solutions Conduct impact assessments and risk evaluations of architectural decisions Lead on technical governance, guidance, and assurance activities Act as the primary technical PoC for networking and associated infrastructure Mentor junior team members More ❯

specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Configuration and Development - Deliver high-quality ServiceNow configurations and customisations aligned with assigned user stories and platform best … practices. Design Participation - Contribute technical insight during story refinement and solution design discussions, helping ensure technical feasibility and early issue identification. Platform Standards - Follow established development standards, naming conventions, and guidance to maintain consistency and quality across the codebase. Team Collaboration - Work effectively with Architects, Business Analysts, Testers, and Administrators to clarify requirements, manage dependencies, and resolve issues More ❯

role ideal for someone with strong experience in Java , Spring Boot , microservices , and API development , who thrives in collaborative, high-accountability environments. The successful candidate will contribute to backend service design, secure API delivery, and the development of reusable engineering assets across client engagements. Key Responsibilities Design, develop, and maintain backend services using Java and Spring Boot … OpenID Connect) Contribute to the development of microservices architectures and distributed systems Collaborate with frontend, DevOps, and QA teams to deliver cohesive, end-to-end solutions Participate in technical design sessions, code reviews, and architecture discussions Support the definition and evolution of CoE engineering standards and reusable components Ensure adherence to Agile delivery practices, CI/CD pipelines, and … DevSecOps principles Required Skills and Experience Strong hands-on experience with Java , Spring Boot , and enterprise-grade backend development Proven experience designing and implementing secure APIs and service integrations Solid understanding of microservices architecture , service orchestration, and distributed systems Experience working in regulated environments such as banking, fintech, or insurance Familiarity with CI/CD pipelines , containerisation (e.g. More ❯

support and advice before owners reach crisis point, the team aims to prevent avoidable animal welfare issues and reduce the number of pets relinquished for preventable reasons. A key service in this area is the Behaviour Advice Line (BAL), currently delivered by our Animal Behaviour Team. This new role exists to lead the development of a clear, evidence-based … service model and plan to transform the line into a cost-effective multi-channel service that delivers measurably improved impact for owners and their pets. The role is for one year with the outcome to develop a detailed service model and associated change plan and budget, that is evidence based, co-designed and in alignment with the … future Advice and Support strategy and Operations structure. Iterative changes should be identified for service improvement within the year and a business case for investment produced by the end of July 2026. This is a rare opportunity to shape a service that will positively impact the lives of cats, dogs, and their owners for years to come. You More ❯

with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is … believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data, design, and engineering delivers More ❯