201 to 225 of 401 Service Design Jobs in England

Experience Designer to work across client projects and the CX practice, using AI to rethink how they understand customers, solve problems and design experiences. This isn't a traditional CX or product design role. It sits at the intersection of AI, customer experience, research and design. They … mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation. You'll own the delivery of your workflows within agreed ...

Experience Designer to work across client projects and the CX practice, using AI to rethink how they understand customers, solve problems and design experiences. This isn't a traditional CX or product design role. It sits at the intersection of AI, customer experience, research and design. They … mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation. You'll own the delivery of your workflows within agreed ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centered service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design … teams to gather, document, and refine business and technical requirements.You'lldefine problems, articulate opportunities, and shape clear solutions to align with clientobjectives. Support the design of as-is and to-be processes by mapping user journeys, analysing pain points,risksand opportunities for improvement. Conduct market and user research, applying ...

deliver meaningful outcomes Strong stakeholder management: Able to lead and drive the discussions with business stakeholders (at all levels), influence decision-making, support solution design and contribute to the continuous improvement Experience leading discovery activities, requirements elicitation and business analysis workstreams. Ability to translate complex information into clear business … mining tools or Power Automate Process Mining. Knowledge of Intelligent Automation and workflow orchestration platforms. Lean, Lean Six Sigma or equivalent process improvement methodologies. Design Thinking, User Experience and Service Design approaches Deliverables: Responsibilities but not limited to: 1. Business, functional and technical requirements 2. User stories ...

Senior Service Designer Permanent Salary: up to £68,000 Engagement: Permanent Clearance: BPSS Location: Remote About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over … million UK citizens. We are passionate about user-centred design, agile delivery and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. About the role We are looking ...

help guide technical decision-making across multi-customer and multi-vendor environments. Beyond resolving immediate issues, you’ll use your expertise to strengthen service resilience, develop technical capability across the team and identify opportunities for automation and continuous improvement. You’ll be a trusted technical advisor to engineers, customers … point for complex technical issues. Leading the technical resolution of complex and critical P1/P2 security incidents, providing clear technical direction through to service restoration. Providing specialist troubleshooting where incidents cannot be resolved through standard operational or 2nd-line support. Leading or providing technical assurance for complex ...

solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver … into content request and publishing processes. You will uncover the real problems behind slow, poor-quality requests and define the requirements used to assess service-desk and chatbot options. What you will do Plan and run interviews, workshops and process walkthroughs with team members and stakeholders. Document the current ...

such as DWP, MoJ, DfE, MoD, and ONS. You will be a leader of leaders, coaching Senior Product Managers and advocating for user-centred design across government. Hippo will provide exciting opportunities to represent the product function at the executive level, influence key departmental stakeholders, shape policy, and lead … internal teams, external partners, and senior stakeholders, successfully presenting compelling, evidence-based business cases to senior civil servants. Demonstrate authoritative knowledge of the GDS Service Standard, championing best practices at an organisational level, and successfully overseeing portfolios of products through GDS service assessments across Discovery, Alpha, Beta ...

Senior Service Designer - Contract Rate: £350-£400 per day, outside IR35 Engagement: Contract Clearance: BPSS Location: Remote About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives … over 40 million UK citizens. We are passionate about user-centred design, agile delivery and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. About the role We are looking ...

technology teams to create and maintain a holistic vision of the solution that enables successful delivery. Own the production of high‐quality analysis and design artefacts, including functional designs, process flows, sequence diagrams, business rules, and prioritised product backlog items. Analyse and interpret data to present clear options, trade … analysis artefacts including user stories, functional and non‐functional requirements, process models, business rules, and data specifications. Confident application of structured analysis and solution design techniques (e.g. UML, BPMN, process modelling, and business impact assessment) to complex change initiatives. Strong analytical skills, with experience using data to shape recommendations ...

5+ Years Employment type: Full time Role Purpose: The Project Manager is responsible for the successful planning, execution, and oversight of a complex digital service delivery programme. This role ensures that strategic goals, delivery milestones, and stakeholder expectations are met through robust governance, effective risk management, and strong collaboration … with delivery and product teams. Requirements Key Responsibilities: Lead the end-to-end management of a multi-phase digital service programme, from inception through to final delivery and transition. Establish appropriate governance frameworks to monitor performance, outcomes, and conformance to policy or regulatory standards. Chair project boards or steering ...

Senior Solution Architect, Chief Engineer, or equivalent in complex, multi-stakeholder environments. Broad technical understanding across systems architecture, hosting, integration, networking, and service design, with the ability to integrate specialist input without losing ownership of the overall solution. However, we'd welcome applications from those with more specialised … environments, or capture activity. Experience operating in a client-side assurance or governance role. Experience working in secure, regulated, or government environments. Familiarity with service governance and live service assurance models. Experience working alongside data, security, or platform architects, AI engineers or Machine Learning Engineers Knowledge of common ...

Barking & Dagenham Council is seeking an experienced Senior Service Designer to lead service design across complex digital transformation projects. You will work with residents, staff and partners to ensure digital products, processes and policies come together to deliver accessible, effective services. You will plan research, map journeys ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design … beyond.You’llsometimessit at the heart of multidisciplinary delivery teamsandsometimescontribute as an individual designer embedded with a client—allwhile staying connected to our Design discipline and the wider Digital & Data community. You’llflex to different contexts—one week shaping product UI for a global consumer brand, the next helpingvisualisejourneys ...

ongoing development of our enterprise automation and AI capabilities, working across IT, security, architecture and business teams. You’ll: Define and evolve the strategy, service boundaries, lifecycle standards and operating model for enterprise automation and AI platforms. Lead the governance of technologies including Microsoft Power Platform, Power Automate, Power … Architecture, Audit and business stakeholders to enable innovation without compromising control. Develop reusable solution patterns, standards, templates and starter kits that make safe self-service adoption easier. Support the operationalisation of Copilot and AI-enabled workflows across Microsoft 365 and business processes. Lead platform roadmaps, lifecycle management, migration ...

pharmaceutical, biotech, and healthcare leaders to build transformative AI and data-driven technologies addressing real-world health challenges. From strategy and research to UX design and agile development, we deliver and validate impactful solutions using lean, human-centered practices. We are proud to be Great Place to Work® certified … build by the end of the conversation; have a working prototype to react to by the end of the week. Partner closely with product, design, and client stakeholders to translate ambiguous ideas into software that ships. Demo live without a slide deck. Reframe problems out loud. ...

Senior Business Analyst - AI & Knowledge Design About Reply: Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance … most appropriate. Model the domain and knowledge: define concepts, relationships, rules, decision criteria and lifecycle states, and identify authoritative sources, conflicts and gaps. Design the human‐agent operating model, clearly allocating responsibilities, handovers, approvals and escalation paths between people, agents and systems. Specify each agent’s scope: what knowledge ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design ...

Experience Specialist to support their innovative Single Front Door pilot project. This exciting role offers a unique opportunity to influence user interactions and enhance service delivery, ensuring that feedback from approximately 100 pilot users is effectively captured and utilised. Role: User Experience Specialist Duration: 3 Months Location: Warwick … leaders alike. - Plan and facilitate interviews, workshops, and feedback sessions. - Coordinate participation and maintain clear records of feedback and actions. User Research & Insight Generation: - Design and deliver user research aligned with pilot objectives. - Develop research plans, interview guides, and feedback mechanisms. - Gather qualitative and quantitative evidence on user needs ...

Senior Solutions Architect to provide technical leadership across complex cyber and secure engineering programmes supporting critical UK missions. You will lead the design of secure, resilient and integrated solutions across infrastructure, applications, data, networking and cloud. Working closely with customers, delivery teams and senior stakeholders, you will translate business … technology roadmaps, supporting bids and proposals, and developing architectural capability across the wider technical community. Key responsibilities Act as the technical authority for solution design across large programmes or multiple related projects. Define and develop architectures that meet customer requirements, enterprise principles and secure system design standards. Lead ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design … right task, you can expect to work across complex IT and OT environments, helping clients strengthen cyber resilience, secure critical systems and design practical security architectures that can be deployed safely in operational settings. OT and industrial control systems, including ITS, SCADA and OT network environments. Security architecture approaches ...

stabilit &reliability of the LOR's technology ecosystem. A direct, measurable impact on the company's bottom line: finance, employee productivity&risk mitigation. T Service Operations & Support Log, categorize, and prioritize incoming technical support tickets within the ITSM platform (ServiceNow), Provision new user accounts, modify system permissions, and configure … weekly Change Advisory Board (CAB) meetings, Perform baseline Post-Implementation Reviews (PIRs) on completed software releases to evaluate implementation accuracy and document lessons learned, service Design & Transition Update the central service catalogue to accurately reflect newly launched or decommissioned technology products, Asset Knowledge & Reporting Compile weekly operational ...

environment. This is an excellent opportunity for a mid-level User Researcher with a strong track record of planning and delivering research that influences service design and product decisions on complex, user-centred projects. What You'll Be Doing Planning and conducting user research across the service … Engaging with a diverse range of users and stakeholders to uncover insights and pain points Synthesising findings into clear, actionable recommendations Working closely with Service Designers, Interaction Designers, Content Designers and Product Managers Supporting evidence-based decision making across multidisciplinary teams Communicating research findings effectively to both technical ...

Consultant Analyst (11266) Requisition ID 11266 -Posted - Years of Experience (2) - Consulting - Where (1) Airwalk Reply is the Reply Group company specialised in the design and delivery of cloud-based services and solutions, driving technology-led transformational change in complex, regulated industries such as Financial Services, Government … Public Sector. We bring a unique combination of deep technical subject matter expertise across technology strategy, architecture, service design, engineering and security, alongside business domain expertise and a heavyweight delivery capability. https://airwalkreply.com/Role Overview As a Consultant Analyst, you will operate in a hybrid ...

across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Job Description Role Description As a Lead Service Designer at Netcompany you will … meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs ...