We're looking for a proactive and strategic Business Development Manager to join our independent design consultancy in Shoreditch. You'll be working alongside our Design Strategy Manager in London, and as part of our growth plans, we also aim to expand the team with a new BD position in the US. As a Business Development Manager at … and collaborate with our world-class team of researchers, strategists, designers, developers and engineers to develop customised new business proposals that showcase our unique blend of industrial, digital and servicedesign expertise. Oh, and you'll help secure partnerships that push boundaries, challenge perceptions, and always aim to change the world. Your profile We won't insult you … and original proposals. Strategic : You can qualify and prioritise opportunities based on business value, creative potential, and commercial viability. You think strategically about the prospective business too, considering how design can help grow their business and digging to find what opportunities there may be. Networker :You thrive in networking environments and can identify prospects across our priority verticals (Health More ❯
About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. … team of experts passionate about problem-solving, we're at the forefront of support operations technology. As a company that helps the world's top support teams deliver exceptional service, we believe our own support team should set the bar. We're looking for a leader to manage and scale our team across regions and time zones. If you … comms: Act as a calm, confident voice in critical customer moments. Communicate clearly with customers and internally during high-impact issues. Partner cross-functionally: Collaborate closely with Product, Engineering, Design, and Success to bring the voice of the customer into product development and service design. Champion support as a strategic function: Share learnings externally, contribute to the support More ❯
SITS Developer Permanent Remote £50k Take a technical lead role in the development of student information applications, data integration, and workflow design for a range of projects and other data integration services. You will assist in creating and developing strategies and standards for both new and existing service designs, ensuring that these process developments are fully integrated into More ❯
SITS Developer Permanent Remote £50k Take a technical lead role in the development of student information applications, data integration, and workflow design for a range of projects and other data integration services. You will assist in creating and developing strategies and standards for both new and existing service designs, ensuring that these process developments are fully integrated into More ❯
receive specific systems against affinity groups. Advising on release packages for deployments to Test and Production environments. Providing management reports on the status of environment lifecycle. Contributing to the service introduction lifecycle. Conducting and controlling effective communication channels between internal development teams. Consistently promoting and delivering high-quality services to our customers. Working closely with the UK IT Operations … the following qualifications, skills and experience: Technical Expertise Has worked in a pressured environment with internal and external parties. Has experience of working at group level. Can demonstrate good servicedesign and delivery standards. Has knowledge of ITIL V3 framework. Higher Education qualification in IT and/or Management. Communication Can direct a team and internal client meetings More ❯
receive specific systems against affinity groups. Advising on release packages for deployments to Test and Production environments. Providing management reports on the status of environment lifecycle. Contributing to the service introduction lifecycle. Conducting and controlling effective communication channels between internal development teams. Consistently promoting and delivering high-quality services to our customers. Working closely with the UK IT Operations … the following qualifications, skills and experience: Technical Expertise Has worked in a pressured environment with internal and external parties. Has experience of working at group level. Can demonstrate good servicedesign and delivery standards. Has knowledge of ITIL V3 framework. Higher Education qualification in IT and/or Management. Communication Can direct a team and internal client meetings More ❯
response and post incident review Adhere to company and regulatory policies, procedures together with mandatory training requirements. Information Security: Experience of managing information security services specifically in relation to servicedesign and on-going management Experience developing and maintaining written security controls, compliance monitoring, and defining treatment strategies Experience of Information Security risk management concepts Experience of Information More ❯
response and post incident review Adhere to company and regulatory policies, procedures together with mandatory training requirements. Information Security: Experience of managing information security services specifically in relation to servicedesign and on-going management Experience developing and maintaining written security controls, compliance monitoring, and defining treatment strategies Experience of Information Security risk management concepts Experience of Information More ❯
business needs and future-proofing our technology. Leading digital change programmes that improve how residents access services and how staff work. Supporting colleagues to adopt digital tools and self-service models that enhance efficiency and customer experience. Ensuring robust cyber security and data governance across the organisation. Embedding inclusive digital practices that reflect the diversity of Redbridge's communities. … digital change and delivering improved outcomes. Political awareness and the ability to work effectively with elected Members and stakeholders. A collaborative, inclusive leadership style and commitment to customer-focused service design. Strong financial and performance management skills, with a focus on value and impact. Join us and be part of a leadership team that is passionate about delivering for More ❯
Watford, Denton or Horsham Contract - 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with servicedesign and business needs click apply for full job details More ❯
Watford, Denton or Horsham Contract - 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with servicedesign and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior exp Below covers everything More ❯
yourself create. You will apply basic techniques for the analysis of data from a variety of internal and external sources and synthesise your findings. Your analysis will support both service improvement and wider strategy development, policy, and servicedesign work across the organisation. You will effectively involve a variety of data professionals and domain experts in this More ❯
yourself create. You will apply basic techniques for the analysis of data from a variety of internal and external sources and synthesise your findings. Your analysis will support both service improvement and wider strategy development, policy, and servicedesign work across the organisation. You will effectively involve a variety of data professionals and domain experts in this More ❯
AI governance, risk, and compliance. The role sits within a fast-growing AI Strategy practice, and you’ll be helping clients embed ethical, transparent, and compliant AI solutions from design to deployment. Key Responsibilities: Lead the development of AI governance frameworks, policies, and assurance processes. Advise clients on regulatory compliance (e.g., EU AI Act, GDPR) and ethical AI practices. … around AI ethics and responsible AI practices. Play a key role in developing and shaping the AI Ethics and Responsible AI consulting practice, including contributing to its strategic direction, servicedesign, and operational growth. Actively engage in business development activities, including responding to bids and proposals, developing sales collateral, and supporting client acquisition. Collaborate with commercial teams to More ❯
AI governance, risk, and compliance. The role sits within a fast-growing AI Strategy practice, and you’ll be helping clients embed ethical, transparent, and compliant AI solutions from design to deployment. Key Responsibilities: Lead the development of AI governance frameworks, policies, and assurance processes. Advise clients on regulatory compliance (e.g., EU AI Act, GDPR) and ethical AI practices. … around AI ethics and responsible AI practices. Play a key role in developing and shaping the AI Ethics and Responsible AI consulting practice, including contributing to its strategic direction, servicedesign, and operational growth. Actively engage in business development activities, including responding to bids and proposals, developing sales collateral, and supporting client acquisition. Collaborate with commercial teams to More ❯
manage a high-performing CS team, own key accounts, and act as the escalation point for strategic clients. Working cross-functionally, you’ll bring customer insight into product, coaching, design, and commercial decisions, always with a focus on delivering measurable impact. 🧩 Key Responsibilities Define and lead the customer success strategy to drive retention, satisfaction, and growth Own and evolve … key accounts Deliver impactful, data-led reporting that aligns product value with client goals Act as escalation point for high-priority customer issues Feed customer insights into product and servicedesign Lead and coach a small, effective customer success team Represent the voice of the customer across the organisation 🧠 About You Proven experience leading Customer Success in a More ❯
manage a high-performing CS team, own key accounts, and act as the escalation point for strategic clients. Working cross-functionally, you’ll bring customer insight into product, coaching, design, and commercial decisions, always with a focus on delivering measurable impact. 🧩 Key Responsibilities Define and lead the customer success strategy to drive retention, satisfaction, and growth Own and evolve … key accounts Deliver impactful, data-led reporting that aligns product value with client goals Act as escalation point for high-priority customer issues Feed customer insights into product and servicedesign Lead and coach a small, effective customer success team Represent the voice of the customer across the organisation 🧠 About You Proven experience leading Customer Success in a More ❯
manage a high-performing CS team, own key accounts, and act as the escalation point for strategic clients. Working cross-functionally, you’ll bring customer insight into product, coaching, design, and commercial decisions, always with a focus on delivering measurable impact. Key Responsibilities Define and lead the customer success strategy to drive retention, satisfaction, and growth Own and evolve … key accounts Deliver impactful, data-led reporting that aligns product value with client goals Act as escalation point for high-priority customer issues Feed customer insights into product and servicedesign Lead and coach a small, effective customer success team Represent the voice of the customer across the organisation About You Proven experience leading Customer Success in a More ❯
We're looking for a talented and adaptable creative Full Stack Developer to join our independent design agency in Shoreditch. Your profile We won't insult you with a spiel about proficiency using GitHub or programming basics. That's a given. Instead, here's an idea of the sort of developer we hope is reading this: Full stack: You … open doors, push buttons, and hop over gates for adventure's sake, you're our kind of developer. Collaborative: Our in-house digital teams work closely with our researchers, design engineers, and industrial designers, so you'll need to be London-based and ready to bring your magic to our Shoreditch studio where the real alchemy happens. Practical: You … indie studios in the East End. We've been here for twenty years, and we won't be selling up, or selling out, anytime soon. Native is an independent design and innovation firm, with a unique blend of industrial, digital, and servicedesign expertise. We pioneer ground-breaking products and services for some of the world's More ❯
leading a specialist recruitment team and driving growth within the VC and tech start-up ecosystem, you will also take a pivotal role in scaling an additional high-growth service designed to support international companies expanding into the U.S. market. This is a unique opportunity to combine strategic recruitment leadership with broader commercial and product development responsibilities. Key Responsibilities … networks, securing new client engagements and growth opportunities. Partnership Building: Engage and partner with VCs, founders, and C-suite stakeholders to create long-term talent and growth strategies. Product & Service Expansion: Support the growth and go-to-market strategy of an innovative product offering that facilitates international expansion, especially into the U.S. market. Revenue Generation: Drive commercial outcomes by … engagements, either directly or via your team. Strategic Growth: Play a key role in scaling operations across the UK and U.S., contributing to long-term planning and execution across service lines. Market Representation: Represent the brand at VC events, tech summits, and international forums, supporting business development and thought leadership. Cross-Functional Collaboration: Work closely with internal teams across More ❯