51 to 75 of 127 Service Design Jobs in England

looking for a Customer Journey Manager (Business Analyst) who has expertise in the financial sector, ideally banking, strong Customer Journey experience (mapping/service design/client journeys) along with experience within Trade Finance. Key Skills & Experience: Strong domain experience in Trade Finance Solid understanding … trade workflows and client journeys Proven experience in customer journey mapping/service design Ability to translate client needs into product and technical solutions Strong stakeholder engagement and communication skills Familiarity with cloud, data, and modern architecture patterns Experience working in Agile/hybrid delivery models Understanding ...

user needs, statutory obligations and delivery objectives. Analyse services, processes and ways of working to identify risks, inefficiencies and opportunities for improvement, supporting effective service design, organisational resilience and benefits realisation. Facilitate workshops, discovery sessions and design activities, bringing together colleagues, partners and stakeholders to build shared … adoption of consistent business analysis practices. What you’ll bring We’re looking for someone with: Essential Significant experience in business analysis, service design, process improvement or organisational transformation within complex environments. Strong experience leading discovery, requirements gathering, analysis and option appraisal, with the ability to produce clear ...

times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial HR implementation ...

looking for someone with experience in: Communications management and change communications Business change and organisational change initiatives Stakeholder engagement and workshop facilitation Service design, service transition and operational readiness Change impact assessments and business readiness Supporting adoption and embedding new ways of working Essential Active SC & NPPV ...

Designer £500-£540 per day | Outside IR35 User-Centred Design | Defence Intelligence Workflows Location London (MOD site) Working Pattern 4 days per week onsite Clearance Current DV Security Clearance required Background MOD/Defence experience required The Opportunity We're looking for an experienced UX Designer to help shape … Conduct user research with operational users, analysts, task managers and key stakeholders. Facilitate workshops to understand current and future operational workflows. Create user journeys, service blueprints, wireframes and interactive prototypes. Design intuitive workflows supporting task management, collaboration, information sharing and feedback. Collaborate closely with frontend and backend engineers ...

streamline core business services through the implementation of new technology, standardised processes and a data-driven operating model. We are seeking an experienced Service Transition Support, to play a key role in ensuring new services, processes and capabilities are successfully transitioned from programme delivery into sustainable business-as-usual … working from home), the role has a daily rate up to £600 per day via an Umbrella company (inside IR35). The Role As Service Transition Lead, you will provide leadership and expertise across service transition activities. You will work closely with programme leads, service owners, SMEs ...

Service Designer 3 Month contract - Inside IR35 - up to £580 per day London based - hybrid working - 2-3 days onsite Government sector - must have current and active SC Clearance to be considered Key Responsibilities: Plan, lead, and deliver service design for public service in Discovery, Apply … interviews, contextual inquiry Synthesise findings into clear, actionable outputs such as problem statements, user journeys, blueprints and flows Translate insights into strategic priorities and design recommendations that inform product strategy and roadmap decisions Collaborate with cross functional teams - User Researchers, Interaction Designers (UX/UI), Business Analysts and Technical ...

Product Owner - Customer Experience, Service Ownership £Market Rate London/Hybrid - 2 days a week on site 3 months My client is a nationally recognised savings provider looking for a Service Development/Product Owner to help shape and improve customer journeys, services and experiences. Working … intersection of Product Ownership, Customer Experience and Service Design, the successful candidate will use customer insight, data and stakeholder engagement to drive continuous service improvements and deliver better outcomes for customers. Key Requirements: Own and prioritise the backlog for customer and service improvements, ensuring delivery ...

Managed Services Pre-Sales Service Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet … diverse customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services. Engage with Clients : Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. ...

digital transformation programme. This is an exciting opportunity to work within a multidisciplinary Agile team, ensuring that user needs remain at the heart of service design and product development. You'll help shape digital services through evidence-based research, working closely with Product Managers, Service Designers, Content … Designers, Interaction Designers and Delivery Managers. The Role As a User Researcher, you will: Plan, design and deliver user research across Discovery, Alpha, Beta and Live phases. Select and apply appropriate qualitative and quantitative research methods. Conduct user interviews, usability testing, contextual research and workshops. Analyse research findings ...

stakeholders to shape strategy, define roadmaps, and contribute to the execution of large-scale transformation programs. The DTP engages directly with clients to help design and implement tailored digital solutions aligned with business objectives. This role requires a balance of business and technical acumen, strong communication skills … expertise in digital transformation. RESPONSIBILITIES Support Digital Strategy Development Assist in developing and implementing digital transformation strategies aligned to client goals Contribute to solution design under guidance of senior leadership Align digital initiatives with business objectives such as growth, efficiency, and customer experience Identify customer pain points and translate ...

meets user needs and makes complex concepts, processes and language easy to understand and use. You’re able to work collaboratively with user-centred design colleagues and stakeholders through the agile service design phases from discovery to live. You’re able to participate in user research activities … both qualitative and quantitative research evidence to inform the design of content and user journeys. You contribute to prototype development and take part in user testing to improve content interactions. You’re experienced at working with and guiding senior stakeholders to produce user-centred content and can influence decision ...

hire for this role. Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers … support the public sector growing demand for a design-led approach to service delivery. Lead User Researchers are expert practitioners who influence and mentor others. They work with teams to deeply understand people's lives, services, organisations, and outcomes for the public sector. They do this by ensuring ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office … Lead Business Analyst to join the Project team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

high-profile UK Government programme. You'll play a key role in shaping digital products by ensuring user needs remain at the heart of service design and delivery. Due to the secure nature of this work and the fast turn around required, applicants must already have active … closely with Product Managers, Designers, Developers and Delivery Managers, you'll plan and deliver a range of qualitative and quantitative research activities across the service lifecycle. You'll identify user behaviours, pain points and opportunities, translating complex findings into clear, actionable insights that influence design decisions, product backlogs ...

high-profile UK Government programme. You'll play a key role in shaping digital products by ensuring user needs remain at the heart of service design and delivery. Due to the secure nature of this work and the fast turn around required, applicants must already have active … closely with Product Managers, Designers, Developers and Delivery Managers, you'll plan and deliver a range of qualitative and quantitative research activities across the service lifecycle. You'll identify user behaviours, pain points and opportunities, translating complex findings into clear, actionable insights that influence design decisions, product backlogs ...

standards aligned with the DEX tone of voice. Tailor messaging based on user personas to enhance accessibility and clarity. Toolkit & Resource Development for Adoption: Design intuitive onboarding materials and guidance packs for digital tools. Collaborate with various teams to ensure that all resources meet real user needs. Maintain … cross-functional discussions to shape impactful decisions. Key Requirements: String understanding of Microsoft Suite and Windows technology/applications Relevant experience in user experience, service design, internal communications, change management, or digital/IT service environments. Strong understanding of user-centred design principles and their impact ...

shaping the future of StepChange. Created as part of our new Executive Operating Model, this newly created Executive role brings together product strategy, service innovation, client insight, analytics and growth under one executive leader. You'll shape how our products and services evolve, ensuring they continue to meet changing … collective accountability for organisational performance, culture, financial sustainability, governance and the successful delivery of our strategic ambitions. You'll lead the full product and service lifecycle, balancing innovation with operational excellence to ensure our services remain relevant, accessible, insight-led and financially sustainable. From the evolution of our core ...

Talent Consultant is a reliable in house recruitment specialist, responsible for attracting, engaging, and hiring top talent across our core capabilities: Design, Delivery, Technology, and Data. This role focuses on operational excellence throughout the recruitment lifecycle, ensuring the company can meet its multidisciplinary digital workforce needs while delivering … fantastic opportunity to contribute to TPXimpacts cross-capability growth. Responsibilities Lifecycle Management: Manage full-cycle recruitment workflows across a diverse portfolio of vacancies spanning Design (e.g., Product, Interaction, Service Design), Delivery (e.g., Agile Delivery, Product Management), Technology (e.g., Engineering, Architecture, Testing), and Data (e.g., Analytics, Data Science ...

traditional account management role, nor is it simply a sales position. The role sits at the intersection of strategy, innovation, technology, commercial development and service delivery, helping to turn our client into a scalable, data-enabled workplace solutions business. You will be both visionary and practical. You will … Work Scheme Free Staff Parking 25 days holiday Dress Down Fridays smart casual Staff Referral Scheme Eye care vouchers Pension contributions after 3 months service Life insurance Electric car salary sacrifice scheme Key responsibilities You will lead the development and commercial growth for our client as a distinct service ...

multi-team and multi-vendor environments. You will combine hands-on engineering expertise with strategic leadership, ensuring SRE practices are embedded across the full service lifecycle-from design through to production operations. As the SRE Technical Lead, you will: Define and implement SRE strategy, standards, and best practices … including SLAs, SLOs, and error budgets Embed reliability principles into platform and service design from the outset Lead key SRE practices such as reliability reviews, operational readiness, and toil reduction Drive automation across monitoring, incident response, and remediation Act as the technical escalation point for major incidents ...

between Woking, Surrey office and home) Full Time £35,000 per annum Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps … organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple: to help ...

events Amazon S3 File ingestion and event-based architectures Triggering Lambda functions from file arrival events Routing transformation and storage of output files API Service Development Designing and building RESTful APIs and service endpoints Developing integrations to retrieve and update data across platforms Experience with enterprise integration patterns … secure service design NATS JetStream Designing and implementing streams and event driven messaging solutions Building event publishing and consumption patterns Integrating event streams with downstream AWS services and Lambda functions DynamoDB Data modelling and table design Implementing scalable persistence layers for transactional and reference data Performance optimization ...

prioritised. - Develop recommendations and an initial roadmap for future transformation and improvement activity. - Work collaboratively with colleagues across change, programme management, business analysis, service design, digital and operational teams. - Provide constructive challenge and bring pace, structure and momentum to the work. - Ensure senior leaders have a clear understanding … confidently at senior level and combine strategic thinking with practical delivery. You will be able to demonstrate: - Transformation leadership: Significant experience leading business transformation, service improvement or organisational change within a complex organisation. - Process and service improvement: Strong experience mapping and analysing complex end-to-end processes, identifying ...

business needs into high-quality requirements and solution designs. Extensive experience producing and assuring business analysis artefacts Confident application of structured analysis and solution design techniques to complex change initiatives. Strong analytical skills, with experience using data to shape recommendations, validate requirements, and influence decision-making. Proven ability … with the ability to translate technical concepts for non-technical audiences. Experience working with enterprise platforms or cloud technologies Experience collaborating with UX and service design teams, including use of wireframing and prototyping tools. Demonstrated ability to apply emerging technologies to business problems in a pragmatic, value ...