76 to 100 of 135 Support Analyst Jobs in England

Were seeking an IT Support Analyst to deliver comprehensive on-site and remote technical support for a leading professional services firm. Based in Cambridge, this role supports users across multiple UK offices including Norwich, Birmingham, London, Manchester, Leeds, and Oxford. Occasional travel to other offices will be required. Youll provide a hands-on helpdesk service, maintain IT … infrastructure and applications, and ensure smooth day-to-day operations for staff and systems. Key Responsibilities Provide on-site and remote IT support for hardware, software, and network issues. Handle service desk tickets (up to 100 per week), ensuring prompt resolution. Maintain IT assets, perform regular equipment checks, and manage installations, upgrades, and repairs. Support and maintain core … laptops, networks, telephony, and software applications (e.g. Microsoft 365, CRM, document management systems). Configure user accounts, permissions, and distribution lists. Assist with AV setup and meeting room technology. Support senior IT management with system changes, cabling, and equipment setup. Participate in the out-of-hours support rota (approximately one week in six). About You Youll bring More ❯

It represents the good energy and love we have for our community and the many ways we collectively express our individual style. Requirements We're looking for an IT support Analyst to join the team. The role will have a primary focus on the following: Provide first and second-line support for core business applications, including POS … systems, SaaS and PaaS platforms, and internally hosted applications to end users. Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded. Log and manage application incidents and service requests using a ticketing system, ensuring timely updates and resolution within agreed SLAs. Work closely with third-party suppliers and service … security incidents or major service outages. Process starters, leavers, and amendments promptly and within SLA where defined. Identify opportunities and assist in implementing recommendations to reduce or remove common support issues through training, technology, or improved processes. Contribute to delivering IT projects where assigned, ensuring deadlines and milestones are met. Field support stores across the UK and ROI More ❯

ICT Application Service & Support Analyst L3 Role Summary Provide 2nd line ICT technical support across the organisation, ensuring the stability, availability and improvement of Windows-based systems and related applications. Manage incidents, implement changes, and maintain ICT assets to deliver reliable, secure services. Key Responsibilities Deliver 2nd line support professionally and in line with SLAs, maintaining … and test system upgrades, changes and releases within the change control framework. Manage escalated tickets through to resolution, keeping stakeholders informed. Deploy approved hardware and software securely and consistently. Support and maintain key applications; assist in incident/problem resolution per ITIL® processes. Share technical knowledge, maintain documentation and create Knowledge Articles for the Service Desk. Liaise with third … parties and internal teams to achieve timely issue resolution. Maintain accurate asset and configuration data. Participate in release testing, scheduling and communication. Provide flexible support during core hours and contribute to on-call or shift rotas as required. Additional Information Vetting: Must meet Local Force Management Vetting (MV) and possibly 'Security Check' (SC) levels. Mobility: May be required to More ❯

BAM is where you can do your best work on projects that improve people’s lives. And it's also where you’ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms. We are seeking an ICT Support Analyst to join our IT Services team to support … business. This is a full time position offering h ybrid working with 3 days per week based at our regional office in Solihull . You will be required to support our projects in the Midlands region including eastern regions of the UK. Making Possible • Ensure timely response & resolution of customer incidents and service requests are carried out with business … agreed SLAs. • Maintain a high standard of customer service to deliver this support to our business. • Create, log, update, prioritise and resolve incidents or service requests. • Support and collaborate with colleagues, sharing workload and knowledge. • Work with the rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident More ❯

BAM is where you can do your best work on projects that improve people’s lives. And it's also where you’ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms. We are seeking an ICT Support Analyst to join our IT Services team to support … term contract. This is full time position offering hybrid working with 3 days per week based at our Breakspear regional office in Hemel Hempstead and will require travel to support our projects within the South East region of the UK. Making Possible • Ensure timely response & resolution of customer incidents and service requests are carried out with business-agreed SLAs. … Maintain a high standard of customer service to deliver this support to our business. • Create, log, update, prioritise and resolve incidents or service requests. • Support and collaborate with colleagues, sharing workload and knowledge. • Work with the rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident or Problem More ❯

The Finance Systems & IT Support Analyst acts as the dedicated technical specialist for all Finance-related systems, providing expert-level support, system administration, and data management across platforms such as Microsoft Dynamics, SQL Server, Visual Studio, Power Bi, Metabase and associated tools. In addition to Finance systems expertise, this role provides general IT function, contributing to the … stability, integration, and performance of business-critical applications across the organisation. Key Responsibilities Finance Systems Administration & Support Serve as the primary IT point of contact for Finance systems, ensuring smooth operation and timely issue resolution. Support and administer Microsoft Dynamics, Evision and related financial applications. Develop and maintain SQL scripts, queries, and reports to support Finance data … system needs, recommend improvements, and implement solutions. Collaborate with vendors and internal IT teams on system upgrades, integrations, and performance enhancements. Document system configurations, processes, and best practices to support training and compliance requirements. Identify opportunities to automate workflows and improve reporting efficiency across systems. General IT Provide comprehensive IT support for business-critical applications, including troubleshooting, system More ❯

The Finance Systems & IT Support Analyst acts as the dedicated technical specialist for all Finance-related systems, providing expert-level support, system administration, and data management across platforms such as Microsoft Dynamics, SQL Server, Visual Studio, Power Bi, Metabase and associated tools. In addition to Finance systems expertise, this role provides general IT function, contributing to the … stability, integration, and performance of business-critical applications across the organisation. Key Responsibilities Finance Systems Administration & Support Serve as the primary IT point of contact for Finance systems, ensuring smooth operation and timely issue resolution. Support and administer Microsoft Dynamics, Evision and related financial applications. Develop and maintain SQL scripts, queries, and reports to support Finance data … system needs, recommend improvements, and implement solutions. Collaborate with vendors and internal IT teams on system upgrades, integrations, and performance enhancements. Document system configurations, processes, and best practices to support training and compliance requirements. Identify opportunities to automate workflows and improve reporting efficiency across systems. General IT Provide comprehensive IT support for business-critical applications, including troubleshooting, system More ❯

Job Description A well known Tier 2 Investment Bank are looking for a Functional support/systems analyst focused on managing requests, incident management, problem solving and driving process & service improvements with in their Bonds sector. Individual contributes to knowledge management and skills development. Working with the technical teams to ensure that eBusiness infrastructure and applications are fully … be for 12 Months and is likely to extend past that point Required Skills Good Understanding of Financial Markets/Products (In particular Fixed income and Bonds) Front Office Support Experience ION MarketView Platform Experience is Preferable. Unix and SQL Knowledge. Experience in a Support position for Capital Market (Business/Products/Applications. Experience of Electronic trading … Workflows (D2D and D2C) Additional Skills Experience in Services Management Business Analyst Skillset set will also be considered. Job Title: E-Trading Support Analyst Location: London, UK Rate/Salary: 400.00 - 500.00 GBP Daily Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited More ❯

Our clients highly prioritise delivering exceptional customer service and are dedicated to ensuring the smooth functioning of their Enterprise System. They are in search of a skilled Customer Support Analyst to help address customer inquiries and issues related to their ERP. The analyst will collaborate with clients both remotely and in-person when necessary, providing assistance in … of a similar nature that align with your skills and capabilities, as directed by management. Serve as the primary point of contact for resolving ERP issues and delivering technical support to end users. Investigate and troubleshoot complex problems to identify effective solutions. Monitor and manage ERP incidents, ensuring timely resolution and clear communication with customers. Escalate high-priority incidents … system. Promote and uphold high levels of customer service and satisfaction. Analyse and assess user requirements, propose system enhancements if necessary, and escalate requests to the development team. Document support activities, incident resolutions, and create knowledge base articles for future reference. Reports expected from you Document all work performed on a timesheet for accurate time tracking. Log all support More ❯

Were partnering with a well-established and growing business in Poole to recruit an Application Support Analyst. This is a fantastic opportunity to join a close-knit IT team of eight within a supportive, friendly environment where collaboration, curiosity, and attention to detail are truly valued. This newly created role is being brought in to replace a remote contractor … so youll play an important hands-on role on-site, supporting internal users and keeping critical business systems running smoothly. The Role As an Application Support Analyst, youll provide day-to-day support for a range of key systems, including Microsoft Dynamics 365 Business Central and other business applications. Youll manage a busy ticket queue, troubleshoot integration … changes, documenting processes, and helping users get the best out of the technology available. What Were Looking For Were open on background you might be: Currently working in IT Support with exposure to application support, or A system superuser ready to step up into a dedicated applications role. Either way, youll need to be used to working in More ❯

We’re looking for a Fluent German speaking Sales & Support Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner Support Strategy team, which oversees the optimisation of support processes, tooling, and enablement for strategic partners across leading social … tools and resources. Deliver a high-quality experience to creators and partners across the platform. Maintain accurate and up-to-date records within internal databases. Train partner managers on support and escalation procedures through educational sessions. Share insights from day-to-day work and actively contribute to broader initiatives through task execution. We're looking for: Applicants that are … fluent German, both written and spoken for this role. Experience working in a similar role within operations, support, or a related function Avid Facebook and Instagram user with knowledge of both products - as a user and creator or publisher A highly organised, process-oriented problem-solver with strong communication skills A team player who thrives in a fast-paced More ❯

Application Support Analyst Location: Gerrards Cross Salary: £32-37K plus excellent benefits package Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions click apply for full More ❯

Infrastructure Support Analyst LMS IT Department Salary: £40,832 - £45,589 per annum plus London Allowance £ 5,385 per annum Full time, permanent London, UK About us The MRC Laboratory of Medical Sciences (LMS) is a biomedical research institute, with a unique computing environment using Windows, Apple and Linux technologies, where scientists and clinicians collaborate to advance the … the role The successful candidate will join a tight-knit, collaborative team of IT specialists within the LMS Computing Facility. The role primarily involves delivering IT infrastructure and user support services to the LMS community. You will contribute to the development and deployment of backend technologies that underpin the Facility’s operations. Additionally, you will provide training and guidance … bank holidays), family friendly policies (6 months full pay maternity & adoption leave), a range of shopping/travel discounts, access to our Employee Assistant Programme Scheme, Health and Wellbeing Support and a salary sacrifice cycle to work scheme. Please follow this link to find out more - Benefits How to apply For full details of this post and to complete More ❯

First Line Support £24,000 (hybrid after probation) The Company: A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local communities. The Role: As … a first line support analyst, you will be speaking directly with customers, logging their issues, and managing tickets relating to their problems. You will handle cases yourself where possible or escalate them to the wider team when necessary. This is a fantastic chance to gain hands-on experience, develop your technical and communication skills, and build a strong … within the team, offering a clear and rewarding career pathway with plenty of learning opportunities. Your Responsibilities Act as the first point of contact for customers, providing first line support for application issues. Communicate professionally with customers to understand and document their technical problems. Log, manage, and update support tickets accurately using the company's helpdesk system. Troubleshoot More ❯

We’re partnering with a well-established and growing business in Poole to recruit an Application Support Analyst. This is a fantastic opportunity to join a close-knit IT team of eight within a supportive, friendly environment — where collaboration, curiosity, and attention to detail are truly valued. This newly created role is being brought in to replace a remote … contractor, so you’ll play an important hands-on role on-site, supporting internal users and keeping critical business systems running smoothly. The Role As an Application Support Analyst, you’ll provide day-to-day support for a range of key systems, including Microsoft Dynamics 365 Business Central and other business applications. You’ll manage a busy … processes, and helping users get the best out of the technology available. What We’re Looking For We’re open on background — you might be: Currently working in IT Support with exposure to application support, or A system superuser ready to step up into a dedicated applications role. Either way, you’ll need to be used to working More ❯

continuous improvement, and customer service. Operating across a hybrid and multi-site environment, the business is committed to investing in its people and delivering high-quality IT services that support operational excellence. Your new role As an IT Support Analyst, you'll be a key part of the IT Service Desk team, providing first-line technical support … organisation. You'll manage incoming calls and service requests, troubleshoot issues, and aim for first-call resolution wherever possible. You'll also escalate more complex problems to second-line support teams while keeping users informed throughout.Your responsibilities will include software licence management, asset tracking, and occasional on-site support. You'll contribute to continuous service improvement and support … IT projects such as device refreshes and user training initiatives. What you'll need to succeed To be successful in this role, you'll bring: Strong experience in IT support within a hybrid or multi-office environment. Proficiency in Microsoft Windows 10/11, Office 365, and related applications. Familiarity with IT Service Management tools (e.g. Halo or similar More ❯

Problem Analyst/3rd Line Application Support Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will … help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Here at Optum, were transforming how patients access healthcare. As a Problem Analyst (full-time, remote or hybrid from Leeds or Watford), youll play a key role in our technical support teaminvestigating complex issues, identifying root causes, and collaborating with development … teams to deliver permanent solutions that improve patient care. What youll do: As a Problem Analyst, youll play a vital role in our technical support team, acting as a key escalation point for complex issues and driving long-term solutions that improve patient care. Youll work proactively to identify recurring problems, analyse trends, and collaborate with development teams More ❯

Automotive Compliance Support Analyst Location : Remote/Home Based with Limited UK Travel Salary : £30,000 - £33,000 per annum DOE Contract : Permanent, Full time Benefits : 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Private health insurance, Pension contribution, Employee referral scheme, Electric vehicle salary sacrifice scheme, Eye test vouchers and Employee Assistance Programme … client. Using internal and external resources to dig deeper into findings and build robust, evidence-based portfolios for each case. Communicating with the retailer network to resolve queries, provide support, and issue guidance or corrective actions through approachable and expert advice. Presenting findings clearly to the client and lead virtual training sessions for retailer managers on due diligence and … virtual setting. Intermediate tech proficiency (Excel, Word, PowerPoint, Teams); open to using new digital tools as the role evolves. Genuine interest in compliance, with the ability to balance persuasive support with compliance standards. Have a very positive and proactive approach to daily working requirements and be able to self-manage and contribute to achieving all programme-specific service level More ❯

is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. The Role: As an Integrated Logistics Support Analyst you'll contribute to the design and development of the ILS aspects of programmes and projects, for example procuring reliable, maintainable, sustainable, and affordable systems. You could … are always delivering and maintaining an operational advantage for our customers. Typical tasks within the Team delivering Supportability Engineering work packages are: Assist in the production of the Integrated Support Plan (ISP) for future systems, including Spares Optimisation, Obsolescence and Maintenance plans, Life Cycle Cost (LCC), Level of Repair Analysis (LORA) and Mean Time Before Failure (MTBF) calculations, for … ILS reports, and reviewing deliverables. Building a relationship of trust for the systems in use within the customer community. Supporting other various roles within the ILS Team (including RAMT Analyst role) as and when required. Qualifications and Skills: Essential: Experience of working in at least one of the following fields: ILS, System Engineering, Engineering Supportability, or Technical Operations Management. More ❯

About the Role: I am looking for a proactive and customer-focused Tier 1 Support Analyst to join my clients team. This role has arisen due to an internal move and will be central to ensuring smooth customer support operations and training assistance. You’ll be the first point of contact for customer support queries, managing … confident in handling customer interactions — including those under pressure — and will bring empathy, professionalism, and problem-solving skills to every conversation. Key Responsibilities: Respond to and manage incoming customer support tickets via Zendesk. Escalate technical issues to Tier 2 teams using Azure DevOps. Provide training support and guidance to customers. Maintain high levels of customer satisfaction through timely … and empathetic communication. Collaborate with internal teams to ensure smooth resolution of issues. Document support processes and contribute to knowledge base articles. What I'm looking for: Experience in a customer-facing support role, ideally within a tech or SaaS environment. Familiarity with Zendesk and Azure DevOps is highly desirable. Strong communication skills, especially in high-pressure or More ❯

Key role in supporting high-profile web and mobile app lications (including BigCommerce) Exposure to Azure, APIs, D365, and cutting-edge digital solutions Were seeking an experienced App lications Support Analyst/Developer to join our growing FinTech team. This business-critical role will lead the support for a new digital platform, ensuring smooth operation and exceptional … service for internal stakeholders. Key Responsibilities: Deliver 2nd and 3rd line support for digital app lications , resolving issues within SLAs Minimise downtime and drive continuous improvement across web/mobile platforms Collaborate with test and development teams to support production and project environments Contribute to IT strategy, roadmaps, and solution design discussions What Youll Bring: Essential: Proven experience … supporting digital/web/mobile app lications Strong SQL and Azure KQL skills Linux scripting expertise Experience managing IIS-hosted digital solutions Highly Desirable: BigCommerce website support Redis platform experience Microsoft Dynamics 365 API support and monitoring tools (e.g., SolarWinds, Azure App Insights) Azure Data Factory or SSIS This role offers variety, autonomy, and the chance to More ❯

Application Support Specialist * Exciting opportunity for an Application Support Specialist to join a growing HealthTech company working at the forefront of clinical intelligence and patient care technology. * Full-time, permanent position based in London with hybrid working, offering up to £40,000 depending on experience. * Immediate start available - ideal for candidates with strong SQL, application support, and … and pain management. The company fosters a culture rooted in innovation, teamwork, and a strong commitment to enhancing patient outcomes. What will you be doing? This client-facing technical support role involves providing exceptional enterprise-level support and ensuring high-quality customer experience. You'll work closely with customers to deliver and customise applications, resolve technical issues, and … contribute to software quality through testing and feedback. Key responsibilities include: * Taking incoming support calls and providing timely, effective assistance * Monitoring and managing support tickets within agreed SLAs * Diagnosing and resolving customer issues independently or via development team escalation * Installing and customising applications for new clients * Delivering user training sessions * Testing bug fixes and updates before client release More ❯

Position: IT Support Specialist Location: Norwich, UK Schedule: Hybrid Work type: contract We are seeking an experienced and flexible IT Support Specialist to maintain and troubleshoot critical IT infrastructure, supporting our essential hospital services. Key Responsibilities Server & Network Support: Provide significant support for Microsoft server products (including Windows Server 2003-2012), data communications, and networking technologies … LAN, TCP/IP, x400, RS-232). Application Management: Implement and support multi-user applications, including databases and the ICE system. Hardware & End-User Support: Offer practical support for computer hardware, printers, and software applications, and assist users in a similar environment. Database & Web: Maintain and support MS SQL Server and Web Server products. Documentation More ❯

problems that come up with their IT systems and equipment. For example, they may have a problem with Windows 10 or macOS computers; or you may be giving application support for Microsoft Office and Adobe products. Or it could be something related to cyber security, or file-sharing systems. And as you get more experience, you'll be handling … of a wide range of IT disciplines that you would not expect to cover working for a large company. TRAINING AND DEVELOPMENT Your job title will be Graduate IT support analyst. You’ll get loads of training and support from more experienced colleagues, and will take on more responsibility as time goes on. There will be a lot … first 2 years your strengths and interests will become clear, and your specific career path can be planned. For example, you may want to work towards being a senior support analyst, a network engineer, or a security engineer. Or perhaps customer management and line management if you like the sound of that. Other graduates have done well and More ❯

to foster an environment where everyone can thrive. • Excellence - To provide excellent, high-quality products, services, and interactions. We strive to always exceed expectations. We’re looking for a Support Analyst to join our Client Support team, working with global insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate technical and … business issues, while ensuring excellent customer satisfaction. What you’ll do: Provide first-line support for enterprise (re)insurance applications Investigate incidents, triage issues, and escalate where necessary Communicate clearly and professionally with clients and colleagues Collaborate with developers, engineers, and third-party vendors Contribute to knowledge sharing and continuous service improvement Analyse support data, track trends, and More ❯