Support Engineer Jobs in England

1 to 25 of 1,870 Support Engineer Jobs in England

IT Systems Desktop Support Engineer

London, United Kingdom
Jas Gujral
IT Systems Network Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day … to-day technology infrastructure to ensure that the Bank can operate efficiently. Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting Manage day to day operational aspects of a project and scope To design, plan and deploy IT projects to enhance … the existing IT infrastructure and also any applications required by the bank. End User Computing support for all staff. Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times Preserve More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Desktop Support Engineer - 2nd Line Support

Market Deeping, England, United Kingdom
W Talent
W Talent Market Deeping, England, United Kingdom Position: 2nd Line IT Support Engineer This is a great opportunity to join a team and provide broad, core technology support, with scope for training on technologies that you may not have experience upon, so you can really build your skill set. The role is very diverse, so the applicant … must be confident in desktop, network and server support, virtualization technologies as well as Office 365. This role is based on-site, Monday to Friday, so you will need to live within a commutable distance to Market Deeping. Base Pay Range This range is provided by W Talent. Your actual pay will be based on your skills and experience More ❯
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IT Support Engineer

Leeds, England, United Kingdom
Hybrid / WFH Options
Birchwell Associates Ltd
Birchwell Associates is excited to be recruiting on behalf of our client, a leading IT services provider based in Leeds. We are looking for an experienced IT Support Engineer (2nd/3rd Line) to join their team. This is a fantastic opportunity to work in a dynamic and fast-paced environment, supporting a wide range of IT infrastructure … and systems. Key Responsibilities: Provide 2nd and 3rd line technical support to clients and internal teams. Diagnose, troubleshoot, and resolve hardware, software, and network issues. Manage and maintain Windows Server environments , Active Directory, and Office 365. Support network infrastructure , including switches, routers, and firewalls. Work with virtualization technologies such as VMware and Hyper-V . Assist in IT … and maintenance to prevent technical issues. Document solutions and processes, ensuring accurate and up-to-date records. Essential Skills & Experience: Proven experience in a 2nd/3rd line IT support role . Strong knowledge of Windows Server, Active Directory, and Group Policy . Experience supporting Office 365, Exchange, and cloud-based solutions . Solid understanding of networking concepts , including More ❯
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Technical IT Support Engineer - 2nd / 3rd Line. Keswick Hybrid

Keswick, Cumbria, North West, United Kingdom
Hybrid / WFH Options
Recruitment Revolution
a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rd Line) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of … the week you will be present at our stunning offices overlooking Skiddaw. Role info: Technical IT Support Engineer (2nd or 3rd Line) Keswick, Lake District Office Based 3-4 Days Per Week/Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Full Time - Permanent Hours: 40 Hours Per Week Culture … Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services More ❯
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

Technical IT Support Engineer - 2nd / 3rd Line. Keswick Hybrid

Carlisle, Cumbria, North West, United Kingdom
Hybrid / WFH Options
Recruitment Revolution
a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rd Line) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of … the week you will be present at our stunning offices overlooking Skiddaw. Role info: Technical IT Support Engineer (2nd or 3rd Line) Keswick, Lake District Office Based 3-4 Days Per Week/Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Full Time - Permanent Hours: 40 Hours Per Week Culture … Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services More ❯
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

Technical IT Support Engineer - 2nd / 3rd Line. Keswick Hybrid - 19587 Ref: 19587

Carlisle, Cumbria, United Kingdom
Hybrid / WFH Options
Recruitment Revolution
a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rd Line) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of … the week you will be present at our stunning offices overlooking Skiddaw. Role info: Technical IT Support Engineer (2nd or 3rd Line) Keswick, Lake District Office Based 3-4 Days Per Week/Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Full Time - Permanent Hours: 40 Hours Per Week Culture … Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

2nd Line IT Support Engineer

East Grinstead, West Sussex, United Kingdom
Hybrid / WFH Options
Lloyd Recruitment - East Grinstead
2nd Line IT Support Engineer Location: East Grinstead Salary: £35,000 - £50,000 DOE Job Type: Full-time, Permanent, Hybrid working Lloyd Recruitment Services is looking for an experienced 2nd Line IT Support Engineer with strong skills in Microsoft 365 and cloud technologies. This is a client-facing role, so excellent communication and problem-solving abilities … is well-suited to candidates from an MSP background who are confident working across a range of modern IT environments. You'll be responsible for delivering 2nd line technical support, managing cloud-based infrastructure, and supporting various IT projects. Please note: To be considered for this position, you must have hands-on experience troubleshooting hardware, software, and network issues … particularly with escalated support tickets. A strong background in Microsoft 365 and Azure environments is essential. Responsibilities include: Handling 2nd line support requests escalated from 1st line Troubleshooting hardware, software, and network issues Managing Microsoft 365 services such as Intune, Teams, SharePoint, and Exchange Online Supporting Azure services including Azure AD, Virtual Machines, and Azure Virtual Desktop Administering More ❯
Employment Type: Permanent
Salary: £35000 - £50000/annum
Posted:

IT Support Engineer

Gravesend, England, United Kingdom
Hybrid / WFH Options
Apex IT Consultants
Salary: £35,750.00 - £40,000.00 per year Location: Hybrid remote in Gravesend DA12 Timing: Monday to Friday Job Summary As an IT Support Engineer at Apex, you will bring your expertise in IT support and customer service to ensure seamless operations for clients while also contributing to key projects. Our ideal candidate will: Have excellent customer service … work well independently and as part of a team. Requirements: Minimum 3 years of experience within a network consultancy/IT services company environment, with experience in implementation and support services. In-depth knowledge of Microsoft domain infrastructure, including Active Directory, Group Policy, and DNS. Experience in the implementation, upgrade, and migration of Windows Servers, as well as troubleshooting … support and general administration. Hands-on experience with virtualization technologies such as VMware, Citrix, and Hyper-V, including their setup and management. Experience with Microsoft 365 setup and migrations. Experience with Azure and/or AWS setup and management. Experience with M365 backups and restore. Experience with SharePoint and OneDrive. Working knowledge of various switch and firewall configurations. Strong More ❯
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IT Technical Support Engineer

London, England, United Kingdom
BVI Medical
Join to apply for the IT Technical Support Engineer role at BVI Medical 2 days ago Be among the first 25 applicants Purpose This role is divided into two main areas: The primary purpose is to provide local on-site support for end-user computing and local applications, with flexible working arrangements based on your residence. The … secondary purpose is to support colleagues at other BVI sites with end-user computing and applications, remotely as needed. Key Responsibilities Provide 1st/2nd line IT Helpdesk support for global users, focusing on end-user computing. Manage Helpdesk tickets, prioritize tasks, document corrective actions, and communicate progress to customers. Create and update knowledge base articles for end … staff. Configure, maintain, and troubleshoot hardware devices such as desktops, laptops, printers, IP phones, iPhones, iPads, scanners, and peripherals. Deploy, maintain, and troubleshoot client operating systems using imaging technologies. Support software installations, upgrades, preventative maintenance, and troubleshooting. Maintain hardware asset records in the IT Assets Database and coordinate with the accounts department for hardware lifecycle management. Support and More ❯
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Senior IT Support Engineer - Sport Travel

Manchester, United Kingdom
Hybrid / WFH Options
Destination Sport
Destination Sport Senior IT Support Engineer This is a hybrid role based in our Manchester office, you must live within a commutable distance. Occasional domestic/internationaltravelto remote offices Welcome to Destination Sport Group where we set the global standard in sports travel, offering a uniquely holistic approach to partnerships not seen before. Our unique global sports travel … in order to succeed. We are proud to have 7 market leading sports travel companies in our group, helping millions of customers to enjoy sport. Our new Senior IT Support Engineer will be responsible forensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive and reactive action to Infrastructure, Security & Technical Project Delivery … for both the internal IT team and wider Business Stakeholders. This is a varied & hands on role, as our newSeniorIT Support Engineeryou will: Work with our 7 sport companies within Destination Sport Group to ensure our IT Systems and infrastructure are maintained, optimised and protected against any threats Autonomously manage IT projects, collaborating closely with the IT Infrastructure Manager More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior IT Support Engineer - Sport Travel

London, United Kingdom
Hybrid / WFH Options
Destination Sport
Destination Sport Senior IT Support Engineer This is a hybrid role based in our Manchester office, you must live within a commutable distance. Occasional domestic/internationaltravelto remote offices Welcome to Destination Sport Group where we set the global standard in sports travel, offering a uniquely holistic approach to partnerships not seen before. Our unique global sports travel … in order to succeed. We are proud to have 7 market leading sports travel companies in our group, helping millions of customers to enjoy sport. Our new Senior IT Support Engineer will be responsible forensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive and reactive action to Infrastructure, Security & Technical Project Delivery … for both the internal IT team and wider Business Stakeholders. This is a varied & hands on role, as our newSeniorIT Support Engineeryou will: Work with our 7 sport companies within Destination Sport Group to ensure our IT Systems and infrastructure are maintained, optimised and protected against any threats Autonomously manage IT projects, collaborating closely with the IT Infrastructure Manager More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Information Technology Support Engineer

London, England, United Kingdom
Careers Plus
2nd Line Support Technician – Northern Ireland Our client is a fast-growing and well-established business providing best-in-class IT support services to clients across the hospitality sector. They’re now looking for a highly motivated and experienced 2nd Line Support Technician to join their dynamic team. This is a fantastic opportunity to advance your career … in a fast-paced environment that values your input, invests in your development, and offers long-term progression. The Role As a 2nd Line Support Technician, you’ll be the go-to escalation point for the 1st Line team, handling a wide range of support needs across IT systems, networks, and hospitality-specific technologies. You’ll work with … everything from POS and PMS systems to Wi-Fi and back-office infrastructure, ensuring client operations run smoothly 24/7. Key Responsibilities Deliver advanced technical support via phone, remote tools, and occasional site visits. Troubleshoot and resolve issues with Windows servers, networks, desktops, and hospitality-focused systems. Escalate complex cases to 3rd line or vendor support when More ❯
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Technical Support Engineer / IT Service Desk Analyst / SolarWinds

Worthing, England, United Kingdom
Hybrid / WFH Options
Aluminumwindowdesigns
Technical Support Engineer/IT Service Desk Analyst/SolarWinds Join to apply for the Technical Support Engineer/IT Service Desk Analyst/SolarWinds role at Aluminum Window Designs Ltd . Position Overview: We are seeking a Technical Support Engineer/IT Service Desk Analyst with solid experience in root cause analysis, data … in Worthing, West Sussex, with a hybrid working model (3 days in the office, 2 days remote). Salary: £29,000 - £35,000 per annum + Benefits. Responsibilities: Manage support cases and troubleshoot customer environments. Host remote support sessions and maintain customer contact. Document bugs, procedures, and share information with sales. Guide junior team members and recommend process More ❯
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Information Technology Support Engineer

Manchester, England, United Kingdom
Hybrid / WFH Options
Candour Solutions
Senior IT Support Engineer (2nd/3rd Line) - Manchester - £30,000-£35,000 A growing and forward-thinking business is seeking a skilled Senior IT Engineer (2nd/3rd Line) to join its IT team during an exciting phase of expansion. This role has arisen due to genuine business growth and offers a structured pathway for progression … with three days a week based at the company's Manchester office and two days working from home (post-probation). Key Responsibilities: Provide 2nd/3rd line technical support for hardware, software, networks, and business applications. Lead resolution of escalated technical issues and serve as a key contact for complex IT problems. Diagnose and resolve issues across Microsoft … Windows environments. Support the development and delivery of the company’s IT strategy. Contribute to infrastructure improvement projects and business continuity planning. Track and report on help desk KPIs, including response and resolution times. Mentor and support junior team members, promoting a culture of technical excellence. Standardise IT systems, policies, procedures, and documentation. Monitor security posture and lead More ❯
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IT Systems Support Engineer

London, England, United Kingdom
Free-Work UK
Join to apply for the IT Systems Support Engineer role at Free-Work UK Join to apply for the IT Systems Support Engineer role at Free-Work UK This range is provided by Free-Work UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay … range Job Description IT Systems Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing … the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting Manage day to day operational aspects of a project and scope To design, plan and deploy IT projects More ❯
Posted:

IT Senior Systems Support Engineer

City of London, London
Nexus Jobs Limited
IT Senior Systems Support Engineer Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Systems Support Engineer ideally with at least 5 to 7 years of experience in IT ideally from within the banking financial industry. You will be working in a small team managing the day … Alto firewalls Firemon ?" Network Security Devices and Policy Management Experience of Avaya PABX systems Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting Manage day to day operational aspects of a project and scope To design, plan and deploy IT projects … to enhance the existing IT infrastructure and also any applications required by the bank. End User Computing support for all staff. Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all More ❯
Employment Type: Permanent
Posted:

IT Systems Support Engineer

London
Nexus Jobs Limited
IT Systems Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day-to … day technology infrastructure to ensure that the Bank can operate efficiently. Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting Manage day to day operational aspects of a project and scope To design, plan and deploy IT projects to enhance the … existing IT infrastructure and also any applications required by the bank. End User Computing support for all staff. Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times Preserve the More ❯
Employment Type: Permanent
Posted:

IT Helpdesk/1st Line Support Engineer Apprentice – Stockport, Cheshire

Stockport, England, United Kingdom
Estio Training Limited
IT services are tailor-made for your business needs, ensuring that you receive the maximum benefits from our partnership. Backed by an expert technical team, Comms-Byte guarantees effective support services that will keep your costs down and significantly improve your systems. Job Description: Estio Training is thrilled to offer a new opportunity for an IT Helpdesk/1st … Line Support Engineer Apprentice for Comms-Byte IT Support and Services company based in Stockport. Role Summary: We are a small, close-knit team with a vibrant office environment and various Microsoft/Partner accreditations. We are a mix of individuals with a passion for IT and we always provide immense support to our apprentices and … technicians. Key Responsibilities: As an IT Helpdesk/1st Line Support Engineer Apprentice, your main roles and responsibilities will include: Providing customer support to external clients remotely. Getting involved in new releases and installations, testing, project work, and general IT support. Promoting a first-time fix focus, working on your initiative to resolve issues for clients and More ❯
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IT Technical Support Engineer

London, United Kingdom
Multiplex
Flexible benefits such as season ticket loans, discounted gym memberships, and a cycle to work scheme. Professional career development opportunities through the Multiplex Learning Academy. Flexible work arrangements to support work-life balance. Who we're looking for: Our people are united by a belief in outperforming in everything we do. What is the overall job? The Technical Support Engineer supports all users by investigating and resolving End User Computing hardware, application, and software issues from level 1 to level 3. The role reports to the IT Technical Support Manager and involves delivering IT support related to end user compute, including processes, procedures, and technologies within Multiplex IT. It is customer-facing, with most work … modifications and identifying continuous improvement opportunities. What do I need to be successful in this role? Experience within an IT organization, preferably in a Technical/End User Computing Support role. Excellent interpersonal skills supporting technical and non-technical users. Strong verbal and written communication skills, with attention to detail. Expertise in Windows and Apple operating systems (Windows More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Desktop Support Engineer

Knutsford, England, United Kingdom
6124 TT Games Studios Limited
benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Role Summary As a Desktop Support Engineer working for TT Games the purpose of this role will be to ensure that IT services are delivered and users supported in their use of these services. … You will be part of a team supporting infrastructure that delivers core services to developers and administrative staff. You will be responsible for first and second line support tasks including: request handling from receipt through resolution or handover to senior engineers; commissioning and maintenance of assets (hardware and software); auditing; project management; and documentation. Responsibilities Providing support to … staff throughout the business (troubleshooting/diagnosis, resolution and escalation). Recording details of support requests and ensuring that procedures and other documentation are accurate and updated to reflect changes. Operating System image creation, maintenance, and deployment. Workstation maintenance (deployment of applications, correcting faults, updating drivers/firmware, etc). Setup, update, and fault diagnosis of console platforms (e.g. More ❯
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3rd Line IT support Engineer

Liverpool, United Kingdom
Hybrid / WFH Options
Charterhouse Group
they need, we've made sure growth is a given - professionally and personally - so our colleagues can thrive. We have an exciting opportunity for an experienced 3rd line IT Support Engineer to join our team. The role will require you to take responsibility of a variety of IT tasks, these include building, maintaining, and monitoring workstations, servers, network … equipment and cloud solutions along with providing 3rd line support within a 3-tier support team. A minimum of 2 years' experience within an IT role with strong infrastructure skills is required. Any previous experience within a managed service provider role (MSP) would be beneficial but a passion for IT and a drive to develop your skills is … work in our Liverpool office and at home. Ensure KPIs are met, service level agreements and operational level agreements are achieved. Resolving incidents, requests, problems and identifying trends with support from the service teams. Managing the lifecycle of tickets. Continuously review our current services and either improve or suggest alternative solutions. Produce and maintain technical processes, training documentation, and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Support Engineer

Maidenhead, Berkshire, United Kingdom
Xact Placements Limited
Technical Support EngineerLocation: Maidenhead, Berkshire Salary: £30,000 - £40,000 We are working with a successful Service Provider to find a hands-on Technical Support Engineer to join their team in Maidenhead. This is a varied field-based role combining 1st and 2nd line network support with on-site cabling and infrastructure installation. Key Responsibilities: Provide … 2nd line support across a range of clients and systems Troubleshoot network, server, desktop, and cloud-based issues Support Windows Server, Active Directory, and Microsoft 365 environments Assist with networking tasks (switching, routing, firewall configurations) Configure and manage devices including Meraki, DrayTek, and Sophos firewalls Perform on-site installations and support as required Document issues, solutions, and … changes in service systems Deliver excellent customer service and represent the business professionally on-site Requirements: 3+ years in a technical support or network support role Strong understanding of Windows Server 2012+ and Windows 10+ Hands-on experience with Active Directory, Group Policy, Microsoft 365, and SharePoint Online Good networking knowledge: DNS, routing, switching Experience supporting users remotely More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior IT Support Engineer

WS1, Walsall, West Midlands (County), United Kingdom
Hybrid / WFH Options
Next Move Recruitment Ltd
Senior IT Support Engineer, 3rd Line Location: Remote/Walsall, West Midlands Salary: £35,000 - £40,000 + Benefits Our client, a well-established and fast-growing Managed Services Provider (MSP), is looking for an experienced and proactive Senior 3rd Line Engineer to join their expert technical team. This is a fantastic opportunity for a seasoned professional … of clients and technologies across cloud and on-premise environments. As a key senior figure in the team, you’ll not only handle high-level escalations and complex infrastructure support but also provide guidance, mentorship, and oversight to 1st and 2nd Line Engineers. This role is ideal for someone who thrives in a fast-paced MSP setting, enjoys working … with diverse environments, and has a passion for technical leadership. Senior IT Support Engineer - Key Responsibilities: Act as the final escalation point for complex technical issues across server, network, desktop, and cloud systems. Design, implement, and maintain advanced infrastructure solutions for clients, including migrations and upgrades. Support and guide 1st and 2nd Line Engineers, providing mentorship, training More ❯
Employment Type: Permanent
Salary: £35000 - £40000/annum Pension + Benefits
Posted:

IT Support Field Engineer

Borehamwood, England, United Kingdom
Lifeline IT
Join to apply for the IT Support Field Engineer role at Lifeline IT . Get AI-powered advice on this job and more exclusive features. This range is provided by Lifeline IT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Borehamwood, Hertfordshire, London Field/… name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each customer to give them the IT support and advice they need to maximize their technology. We now have a new opening for an IT Support Field Engineer to join our team at our head … want each individual to excel. So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you’ll visit various customers, forge strong relationships, and provide all the IT expertise they need. This includes desktop and server installations, IT management, system design More ❯
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1st Line IT Desk Support Engineer

Ledbury, Herefordshire, West Midlands, United Kingdom
TXP
1st Line IT Desk Support Engineer ?? Ledbury | ?? £25,000 - £30,000 Basic | ?? Monday to Friday, Full-Time Are you passionate about IT and delivering exceptional support? We're looking for a proactive and customer-focused 1st Line IT Desk Support Engineer to join our clients growing team in Ledbury . This is a fantastic opportunity … for someone with a solid foundation in IT support who's ready to take the next step in their career. Key Responsibilities Provide 1st line technical support to internal users via phone, email, and remote tools. Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity . Log, track, and manage support tickets using the … internal ITSM/ticketing system . Escalate unresolved issues to 2nd/3rd line support teams as needed. Assist with user account management (Active Directory, Microsoft 365). Support device setup , configuration, and deployment (laptops, desktops, mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer service and communicate technical information clearly to non More ❯
Employment Type: Permanent
Salary: £30,000
Posted:
Support Engineer
England
10th Percentile
£26,250
25th Percentile
£31,000
Median
£39,000
75th Percentile
£47,500
90th Percentile
£58,000