1 to 25 of 54 Ticket Management Jobs in England

root-cause analysis, and document solutions for the knowledge base. Support all aspects of client services, including workstation imaging, hardware configurations, software deployment, AD management, asset management, ticket management, and overall service delivery. Act as the primary contact for all IT queries, following ITIL best practices. More ❯

planning and implementation of project activities. You'll ideally have multi-vendor network experience of the following - Cisco, FortiGate, Meraki, Palo Alto, Sonicwall. Responsibilities: Ticket Management + Customer Service Must be an exemplar of the ticket management processes Working with the team to ensure that customer … all required processes Support the team by creating CRQs, adhering to customer best practice Implement and execute CRQs, as required and per process Asset Management Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up More ❯

delivery and tracking of hardware kits to end users. The successful candidate will play a key role in automating order and change processes, managing ticket call flow, and ensuring seamless integration with third-party providers. Key Responsibilities: ServiceNow Form Development: Create and customize forms to integrate with hardware providers. … Automation: Implement automated workflows for ordering and changing items. Ticket Management: Oversee and optimize the call flow of tickets. Dashboard and Workflow Utilization: Utilize existing dashboards and workflows to manage and track orders through ServiceNow. Customer Interface: Enhance the customer interface to improve the tracking and management of orders. Collaboration: Work with a project team, including third-party suppliers and analysts, to ensure successful project delivery. Risk Management: Address potential risks by increasing development capacity and reducing dependency on single points of failure. There is an existing in-house developer who is a key resource More ❯

of responsibilities - detailed JD provided * Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/… out of locations) as per contract * Effective Management of disposals that go through their Hub as per contract * Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract * Locker replenishments where appropriate as per contract * Highlight potential issues with More ❯

will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include: * Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract. * Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations. * Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements. * Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for More ❯

will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include: Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract. Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations. Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements. Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for More ❯

will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include: * Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract. * Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations. * Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements. * Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for More ❯

will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include: * Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract. * Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations. * Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements. * Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for More ❯

fostering a culture of excellence and continuous improvement Technical Expertise: Maintain hands-on involvement in Salesforce configuration, customization, and development, including flows and object management Agile Project Management: Lead sprint planning, backlog refinement, and ticket management using Jira, serving as Scrum Master when needed Stakeholder Collaboration … is 2 days remote, 3 days office-based, with occasional weeks requiring full office presence) Desirable Qualifications Experience with Salesforce integration tools and API management Knowledge of AppExchange solutions and third-party application integration Previous experience scaling a Salesforce team What We Offer Competitive salary package based on experience More ❯

a timely manner via phone, email, and the ticketing system. Troubleshoot and resolve common issues such as password resets, connectivity problems, and application support. Ticket Management: Accurately document, categorize, and prioritize incoming issues using the ticketing system. Escalate unresolved or complex issues to Tier 2 or Tier More ❯

role offers invaluable opportunities to learn from seasoned IT professionals and refine your technical skills. With solid knowledge in technical operations, you'll manage ticket queues against quality standards, proactively communicate status updates to clients, and escalate issues within the team as needed. At WTG, we hold customer success … Data protection Demonstrated troubleshooting, problem-solving, and analytical skills Excellent written and verbal communication and interpersonal skills Ability to track time and accurately capture ticket/task notes Ability to solve problems quickly Ability to follow and document processes Work collaboratively and in partnership with customers, colleagues, and multiple … is not readily available. Respond to service requests/tickets (Email, phone, etc.) in a timely manner, adhering to WTG's SLOs and SLAs. Ticket management responsibilities include change requests, integration, support/troubleshooting, upgrades. Open and escalate support tickets with OEMs/vendors (Dell, VMware, HPE, Cisco More ❯

related to hardware, software, network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are … first-time fix resolution times. Communicate clearly, effectively, and in a timely manner with all customers. Create and maintain accurate documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through More ❯

risk, ensuring compliance with regulatory requirements, and maintaining corporate controls. This role will be primarily responsible for leading efforts related to third-party risk management, client due diligence, awareness training, and regulatory compliance. The ideal candidate will have a strong grasp of cybersecurity threats and hands-on experience. Key … Responsibilities Governance Risk and Compliance Advise project teams, application owners, infrastructure services, and other IT teams on information security controls, such as access management, incident handling, business continuity, system development lifecycle, threat and vulnerability management, and data protection. Identify and manage risks and vulnerabilities, providing strategic mitigation recommendations. … Continuously improve policies and procedures related to controls and operational processes. Develop and deliver precise and timely metrics and reports. Third-Party Risk Management: Conduct risk assessments of new and existing third-party vendors to ensure compliance with company policies and regulatory requirements. This includes reviewing security controls, attestation More ❯

risk, ensuring compliance with regulatory requirements, and maintaining corporate controls. This role will be primarily responsible for leading efforts related to third-party risk management, client due diligence, awareness training, and regulatory compliance. The ideal candidate will have a strong grasp of cybersecurity threats and hands-on experience. Key … Responsibilities Governance Risk and Compliance Advise project teams, application owners, infrastructure services, and other IT teams on information security controls, such as access management, incident handling, business continuity, system development lifecycle, threat and vulnerability management, and data protection. Identify and manage risks and vulnerabilities, providing strategic mitigation recommendations. … Continuously improve policies and procedures related to controls and operational processes. Develop and deliver precise and timely metrics and reports. Third-Party Risk Management: Conduct risk assessments of new and existing third-party vendors to ensure compliance with company policies and regulatory requirements. This includes reviewing security controls, attestation More ❯

grow, and ready to mentor others while contributing to a dynamic and supportive team. Responsibilities Key responsibilities of the role include: Network Monitoring & Incident Management: Monitor Nomios customer network infrastructures (routers, switches, firewalls, servers) using various NOC tools Identify, troubleshoot, and resolve network issues affecting service availability, performance, and … notifications to ensure incidents are resolved promptly within defined SLAs Escalate unresolved issues to the appropriate technical teams, vendors, or third parties as needed Ticket Management: Manage and track incidents, problems, and change requests using the ticketing system (e.g., Salesforce, ServiceNow, NetAdmin, JIRA, or Remedy) Ensure all tickets … network testing, and troubleshooting for any detected or reported incidents Perform root cause analysis for recurring network issues and recommend improvements or solutions Change Management & Maintenance: Participate in scheduled maintenance windows, supporting planned network changes and upgrades Ensure all changes adhere to the change management process and do More ❯

day provision of IT support and advice for requests or incidents, following the ITIL process. You will be required to use an IT data management system to carry out ticket management and liaise with our customers in person, virtually, by telephone or via appointments. Providing crucial information More ❯

manage support tickets to completion via our ITSM system Update client information on our CRM system (Salesforce - Service Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA's Escalate client tickets when … required Engage with client to deliver real insight & added value through case and ticket management Manage the complete supplier onboarding process, from initial engagement through to full use of the platform. Key Skills: 1-2 years of experience supporting users in a customer-facing role, ideally in a More ❯

Forti net devices would be advantageous . Have good experience working within an?ITIL-based?Managed?Service environment and its core processes such as ticket management and time recording. Be able to produce and maintain detailed technical documentation? Have stakeholder and project management skills, with the ability More ❯

as part of a team. Experience and technical knowledge of IT, PCs/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties. Display flexibility and the ability to manage your day effectively. Due to the customer More ❯

restoring normal service as quickly as possible. The role will be expected to play a key part in continuous improvement by being proactive with ticket management, suggesting and participating in implementing improvements which give the business better service or efficiencies. Essential Duties and Responsibilities Providing excellent customer service More ❯

manage support tickets to completion via our ITSM system Update client information on our CRM system (Salesforce - Service Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA’s Escalate client tickets when … required Engage with client to deliver real insight & added value through case and ticket management The Person You'll have around a years experience supporting a software product in another environment Excellent communication and interpersonal skills - a confident speaker ability to translate technical terms to non technical people More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the … and update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on More ❯

a solution where possible To help employees in using Gamma IT systems, this could also involve training other employees To document interactions within the ticket management tool To make sure Gamma policies and processes are being followed Training Information Communications Technician Level 3 Apprenticeship Standard After completing your More ❯

support their personal growth and development. Provide world-class, 24X7 technical support for all Blackline Products and Services; meet service level targets for case management and call handling. In collaboration with the customer care managers, oversee the management of our contact center solution to develop and maximize its … Collaborate with the senior technical support teams to identify best practices for Blackline for technical troubleshooting and problem resolution. Collaborate with the Customer Care management team for overall department alignment and success. Qualifications/Skills: Technical Diploma or Degree from a recognized institution. 5-7 years' experience managing in … a technical support/help desk environment. International or global multi-language experience is considered an asset. Experience administering call center telephone and ticket management systems. Strong technical aptitude and logical problem-solving skills. Shift scheduling in a 24-hour, 7 day a week operation. Process-oriented while More ❯

current & past Microsoft windows operating systems Experience with Microsoft 365 Intune Microsoft Active Directory & Azure Active Directory knowledge Break fix, Incidents, Projects Experience with Ticket Management Comfortable with liaising & working alongside 3rd Parties Knowledge of mobile devices, specifically android & IOS. This advert is a snapshot of the role More ❯