1 to 25 of 31 Customer Service Jobs in Hertfordshire

environments where no two days are the same? If so, we want to hear from you! We're looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your … precision Troubleshooting and resolving issues quickly, aiming for first-time fixes Escalating complex issues with detailed documentation to ensure smooth handover Delivering exceptional customer service to colleagues and external partners alike Contributing to team meetings and continuous improvement initiatives Sharing knowledge and best practices to help the whole ...

Service Desk Advisor Location: Welwyn Garden CitySalary: £24,000 + bonus (£2,000–£2,500 per annum)Job Type: Permanent, Full Time (37.5 hours, Monday to Friday, office based) Service Desk Advisor – About our client: Our client is a well-established and growing organisation based in Welwyn Garden … City, providing specialist services to a broad customer base. They are known for investing in their people, offering long-term career stability, strong benefits, and a supportive team environment. Service Desk Advisor – Details: Fully office-based role in Welwyn Garden City Flexible start and finish times Benefits: competitive ...

Line Support Engineer - MSP My client is a growing Managed Service Provider looking for a proactive 1st Line Support Engineer to join their technical support team, providing high-quality IT support to a diverse client base. Responsibilities: Acting as the first point of contact for IT support via phone …/3rd line engineers with clear documentation Maintaining accurate ticket notes and technical documentation Supporting remote and on-site clients when required Delivering excellent customer service and building strong client relationships Key Skills & Experience: Previous experience in a 1st Line/Service Desk role (MSP experience preferred ...

Role: Service Desk Analyst Location: Hertford, Hertfordshire Model: Hybrid-working Salary: Up to £32,000 Overview We are seeking an experienced Service Desk Analyst with strong 2nd line support capability to join a Managed Service Provider (MSP) environment. The role involves supporting multiple client organisations across Windows … resolution. You will work in a fast-paced, client-facing environment, delivering high-quality technical support, adhering to SLAs, and contributing to continual service improvement across a diverse customer base. Key Responsibilities Provide technical support to end users across Windows 10/11 and Microsoft-based systems ...

Service Desk Analyst Introduction Join a business that’s redefining one of the UK’s most iconic institutions. This is your chance to be part of a major transformation journey — creating a National Lottery experience that drives more funding to good causes and delivers technology that truly makes … Doing: Act as the first point of contact for all technology support queries across the business. Log, triage, and resolve incidents and service requests, ensuring timely communication with users. Manage user access across multiple systems, following strict approval and security protocols. Escalate major incidents and recurring issues to relevant ...

contact for all technical queries. The role will involve supporting hardware, software and network issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions. Responsibilities for the role of IT Support Analyst … room technology, and executive/board-level support Manage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer service Set up, configure, deploy, and support PCs, laptops, printers, and mobile devices Procure IT equipment, maintain stock levels, track IT assets ...

client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range … across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues ...

Hoddesdon | Full-time | Office-based | MonFri, 08:3017:00 Location: Hoddesdon, Hertfordshire (with travel to customer sites as required) About Pebble IT: Pebble IT is a fast-growing Managed Service Provider (MSP) based in Hertfordshire. We pride ourselves on delivering exceptional IT solutions and support to our customers. … Line/Senior IT Support Engineer who has a strong background working within MSP environments. The ideal candidate will be passionate about technology, customer-focused, and eager to contribute to the team. Why This Will Appeal to You: You stay technical. You are the first point of contact ...

senior engineers Strong communication skills, both verbal (phone and in person) and written Good problem-solving abilities and attention to detail Confident, professional, and customer-focused attitude Ability to work as part of a team in a hybrid environment Desirable Skills (Not Essential) Basic understanding of computer hardware … operating systems Familiarity with Microsoft 365 and Windows operating systems. Previous customer service experience Knowledge of ticketing systems or ITIL concepts Full UK Driving Licence (required for occasional site visits) What We Offer: Full apprenticeship training and support Hands-on experience with real-world IT systems across multiple ...

valuable experience working as part of a team, Role The role is primarily desk based (office based in Welwyn Garden). Some travel to customer sites for installs/fault resolution is required. Your own car and driving licence are required for this position. The apprentice’s primary role … provide excellent customer service and support to customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine technical problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience. The Apprentice will have the opportunity ...

technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work … into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that ...

sales role Computer literacy with a degree of proficiency in excel and the general Microsoft Office suite, database management and CRM Excellent communication, customer service, interpersonal and writing skills Able to communicate USP’s clearly, with good presentation skills Excellent organisation, communication and problem-solving skills Self-motivated ...

sales role Computer literacy with a degree of proficiency in excel and the general Microsoft Office suite, database management and CRM Excellent communication, customer service, interpersonal and writing skills Able to communicate USPs clearly, with good presentation skills Excellent organisation, communication and problem-solving skills Self-motivated ...

help desk team and work in a varied and busy professional environment. The Business: Established over 25 years with an enviable reputation for exceeding customer expectations, and low staff turnover, they require an engineer to join their Support & Services team. Recognised as the longest established MSP in the area … insurance for all staff. Personalised ‘Development Plan’ allowing you and management to collaborate on your future development. This includes certifications you aim to complete, customer service training and Helpdesk KPIs. Each level of the development plan that is completed is rewarded with salary increases. Flexible & Remote Working - Once ...

will play a vital part in ensuring services are delivered efficiently, accurately and in line with legislation, while maintaining a strong focus on customer service and continuous improvements. What will you be doing - The administration of Housing Benefits, Council Tax and National Non-Domestic Rates - System administration - Managing … staff working in different disciplines, across different sites and from home - Ensuring all performance targets are achieved - To support the shared service managers in all aspects of the shared service functions and operations - And all other relevant duties required for the operation of the shared service What ...

networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support ...

iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 2+ years’ similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality ...

Line Field Engineer Based around Hertfordshire and Buckinghamshire - UK driving license Needed Up to - £31,000 We are seeking a customer-focused Field Engineer to support multiple sites, ensuring reliable IT services. In this varied role, you will maintain IT hardware and network infrastructure, install and support software … Excellent communication skills with the ability to explain technical issues clearly to non-technical users Self-motivated, organised, and solutions-focused with a strong customer service approach If youre passionate about IT and enjoy delivering high-quality support in a dynamic environment, wed love to hear from ...

feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching … learning environments. You’ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software – all while delivering excellent customer service that schools can rely on. You’ll act as the key link between schools and the wider company, keeping everyone connected ...

have 1 year sales experience Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary ...

Fire and Security Service Engineer Location: Stevenage, Mobile Salary: Competitive salary plus very attractive bonus'! Hours: Flexible, as long as your 40 per week are completed Contract Type: Full-time, Permanent We are recruiting on behalf of a leading national provider of fire and security solutions, trusted by thousands … businesses across the country. With many years of industry experience, this team prides itself on delivering exceptional service and high-quality, reliable systems. As a key member of their field team, you will be responsible for the servicing, maintenance, small works, and fault diagnosis of fire alarm systems, security ...

iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 2+ years’ similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality ...

Service Desk Analyst Stevenage | On-site | £180+ per day | Active SC Required A great opportunity has become available for an experienced Service Desk Analyst to join a high-profile organisation in Stevenage. This is a fully on-site role, supporting a busy technical environment and ensuring users receive … high-quality service.We are looking for someone who can step straight into a fast-paced support function, bringing strong technical capability and excellent customer service. Active SC Clearance is essential. Your new role You will be the first point of contact for all IT related issues, delivering a professional ...

range of systems. Youll work on a mix of commercial and domestic sites, supported by a highly experienced technical team. Your Key Responsibilities Install, service, maintain & commission a variety of intruder alarm systems Diagnose faults quickly and deliver reliable solutions Work on additional security systems where required (CCTV, Access … Control) Provide outstanding customer service and represent the company with professionalism Take part in an on-call rota (generous uplift included) Salary & Benefits £50,000+ base salary (experience dependent) Generous overtime rates Company van (fully equipped) + fuel card All specialist tools & equipment provided Mobile phone, tablet, uniform ...

opportunities through structured prospecting and face-to-face appointments Owning the full sales cycle from lead generation to on boarding and order handover Maximising customer spend through value-based selling, upsell/cross-sell, and collaboration with Key Account Managers Act as a trusted product expert and brand ambassador … delivering excellent customer service and continuous self-improvement The ideal applicant will be an Business Development Manager Plumbing & Heating Systems with: Must have 2+ years experience in business development or a similar sales role Must have experience within a underfloor heating systems and/or experience selling into ...