1,151 to 1,175 of 1,536 Customer Experience Jobs in London

work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers, community, partners and the broader Customer Experience (CX) team. You want to make our customers and partners successful while strengthening their relationship with Kong. You can make a huge impact and have real ownership for the work you … do. What you'll be doing Oversee and manage the performance of the technical support team, ensuring a high level of customer satisfaction and timely resolution of technical issues Collaborate with cross-functional teams to continuously improve and optimize technical support processes and procedures Monitor and analyze support metrics to identify areas for improvement and implement corrective actions Provide … continual evaluation of processes and procedures. Responsible for suggesting new methods to streamline operations through improved processes and additional technology Work cross-functionally with customer success, product and engineering teams to continuously improve the customer experience using Kong products Manage customer escalations Work as a member/leader of special or ongoing projects that are important More ❯

Express software and services sales opportunities with prospects working in collaboration with the account management teams across our clients company. The incumbent of this role will engage effectively with CX level contacts in order to demonstrate the and sell the value and benefits of the solution within corporate in-house legal departments. Manage complex sales cycles and present to Managing … lead successful execution of sales activities with internal cross-functional teams, with senior management and corporate counsel, through contract negotiation and signed contracts. Work with the wider solutions team (Customer Success and Professional Services) in order to deliver compelling client centric presentations and demonstrations. Working collaboratively with the wider team to manage response to tenders/RFIs and ensure … forecasts to the exec on a weekly/monthly basis. Must be capable of traveling throughout the EMEA region to support/drive sales process and activity. Skills and Experience Required: Demonstrable track record of consistent overachievement in past sales roles and significant experience successfully selling complex SaaS software solutions and closing multiyear deals in excess of $500k. More ❯

Requirements This role is ideal for someone with 3+ years of B2B sales experience who loves the challenge of getting in front of decision-makers and wants to grow into a full-cycle closing role over time , 3+ years experience in B2B sales (agency, service-based or SaaS welcome) , Proven … track record of outbound success (cold outreach, events, self-sourced pipeline) , Confident, energetic, and highly motivated to learn and grow , Comfortable speaking with senior stakeholders (COO, CCO, Head of CX/Ops) , Strong written and verbal communication in English; another language is a plus , Skilled with Hubspot and familiar with modern sales tech stack (Sales Nav, Lemlist, etc.) , Able to … building of existing and new partners , Identify and qualify new business opportunities through outbound prospecting , Book high-quality demo meetings with C-level, VP, and Head of Ops/CX stakeholders , Manage your pipeline using Hubspot, LinkedIn Sales Navigator, and outbound tools like Lemlist and Kaspr , Attend and represent Onepilot at 2-3 UK-based industry events per month , Build More ❯

What you can expect As an Account Executive, your task is to sell our CX platform to companies with 1000+ employees. Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalised customer experiences that drive loyalty. About the Team Zoom Contact Center is a contact center as a service (CCaaS) that combines contact center services with Zoom's … unified communications solutions. It can be used as a standalone customer experience solution or integrated into an existing website or application. The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships … and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration. What we're looking for Demonstrate exceptional sales and support skills for Cloud Contact Center resulting in valuable partnerships Have leadership experience in training others with product/service demos, sales guides More ❯

available on the web, mobile, and TV in 240+ countries and territories around the world. And we're just getting started. The Prime Video UX team is seeking a customer-obsessed Principal UX Designer to join our Growth Design team. This role will be responsible for defining, articulating, and championing the future vision for how our customers rent, buy … You sincerely believe that design is more than how something looks, but also how it feels and functions. You enjoy great design debates and thrive on iterating based on customer feedback. This role is for a hands-on leader who establishes a vision and strategy, scales their impact by empowering designers, and elevates the design quality of the entire … and mentor UX practitioners and partners, leading projects throughout the planning, design, and development cycle. You are expected to think like an owner, always raise the quality of the CX, and be a relentless advocate for customers. You will use your organization and communication skills to bring clarity to chaos, working strategically with other team leaders and team members across More ❯

We're working with a CX-led digital agency that's just come through a major transformation and is now in an exciting growth phase. Off the back of big client wins and internal changes, they're on the lookout for two Technical Project Managers to join their London team. You'll be delivering complex digital and transformation projects across … everything ticking along-unblocking issues, managing timelines, and making sure everyone's aligned. The environment's fast-paced but supportive, with loads of variety day to day. Projects include customer journey and CRM transformation, data-led platforms and dashboards, AI-powered internal tools and back-end product upgrades and website and CMS builds. What experience you'll need … project delivery-CMS (Sitecore, AEM), dev projects, integrations, change management. Confident working with BAs, developers, UX, design, and strategy teams. Great with clients and stakeholders-calm, clear, and collaborative. Experience with tools like Azure DevOps, SharePoint, or Jira. CRM or customer journey experience is a bonus. Happy with a hybrid setup-3 days a week in their More ❯

available on the web, mobile, and TV in 240+ countries and territories around the world. And we're just getting started. The Prime Video UX team is seeking a customer-obsessed Senior UX Designer to join our Global Commerce design team. This role will be responsible for defining, articulating, and championing the future vision for how our customers rent … You sincerely believe that design is more than how something looks, but also how it feels and functions. You enjoy great design debates and thrive on iterating based on customer feedback. This role is for a hands-on designer who establishes a vision and strategy, scales their impact with proactive collaboration across cross-functional teams, and elevates the design … for Prime Video Global Commerce will solve some of our most complex customer problems. You are expected to think like an owner, always raise the quality of the CX, and be a relentless advocate for customers. You will collaborate with UX Researchers, Product Managers, Engineers, and fellow UX Designers both within Prime video and across Amazon, using your organization More ❯

to fuel our growth. Job Description As Business Development Manager, your mission is to open doors and create new sales opportunities with companies that would benefit from outsourcing their customer service to Onepilot. This is a front-line outbound sales role - you'll be responsible for booking qualified meetings (demo 1s) that convert into new customers. You'll work … over time. What you'll do: Identify and qualify new business opportunities through outbound prospecting Book high-quality demo meetings with C-level, VP, and Head of Ops/CX stakeholders Manage your pipeline using Hubspot, LinkedIn Sales Navigator, and outbound tools like Lemlist and Kaspr Attend and represent Onepilot at 2-3 UK-based industry events per month Build … track record of outbound success (cold outreach, events, self-sourced pipeline) Confident, energetic, and highly motivated to learn and grow Comfortable speaking with senior stakeholders (COO, CCO, Head of CX/Ops) Strong written and verbal communication in English; another language is a plus Skilled with Hubspot and familiar with modern sales tech stack (Sales Nav, Lemlist, etc.) Able to More ❯

will optimise prompts to generative AI models across NiCE's Proactive AI Agent applications, working with several groups in the business to help our applications deliver the highest quality customer experience. How will you make an impact? Design and implement models that seamlessly integrate advanced AI technologies into our products. Collaborate with product and engineering teams to translate business … improvements. Help evaluate evolving AI-based tools from other members of the Research team. Stay informed about new advances in AI Engineering. Have you got what it takes? Required Experience writing Python backend APIs (e.g. Flask or FastAPI) Experience writing Python packages Source control experience (git) Writing clear, documented, easy to maintain code Experience with CI … office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7522 Reporting into: Director, Product, CX About NICE NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand More ❯

While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are … the right person for the job and have the aptitude to learn and deliver results. Opportunity Overview This position offers a unique opportunity to join a new team within CX as the customer advocate to represent the services aspect of the overall Cisco solution on large and transformational opportunities. In close partnership with sales, you will utilise your professional … and designing tailored service solutions, creating the best value service mix and outcomes for our customers. What You'll Do Lead pre-sales opportunities from inception to close, translating customer needs into impactful service proposals. Drive new business by aligning with Service Sales teams on Cisco's Lifecycle and transformational opportunities. Leverage your knowledge of Cisco's technology to More ❯

have a passion for coding and solving problems across the entire tech stack? We're on the lookout for a senior level full stack developer with Laravel and React experience to join our small tech team! Who is Trybe? Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries. We … the world. ️ Who you are If you're a tech enthusiast and you love solving problems, we want to hear from you! You'll have 5+ years of commercial experience in PHP (preferably Laravel). You're a self-starter who loves learning and working in a fast-paced environment. We use Laravel and React so you'll have … business efficiency. You'll be working closely with other members of the team to provide support and guidance. The engineering team works closely with the customer experience (CX) team to deliver groundbreaking features our clients need to go about their business. You'll be involved throughout the product development process and feed your ideas into the features you More ❯

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We … Marketing Specialist to own field marketing activities in the UK, such as owned events, webinars and 3rd party events. You'll be the lead for owned events such as CX Circle EMEA (a thought leadership conference in London for 1000 in-person and 1000+ virtually), Champagne Breakfasts (similar, smaller-scale morning events for 200) and the DX Awards. You'll … maximise event impact and align with business objectives. Work closely with Content teams on event themes, speaker content that aligns with business objectives while being on trend for digital customer experience. Collaboration: Work closely with sales, partnerships, product and customer teams to create and deliver an effective event strategy that drives pipeline and new client acquisition. Partner with More ❯

activations and ecommerce Oversee paid marketing campaigns (optimised for enquiries and attributed revenue) - ideation, audience refinement, campaign launch, optimisation, reporting and insights Develop and supervise all digital projects across customer experience and UX improvements, data and tracking, development, 3rd party integrations and migrations (e.g., Hubspot migration and new strategy development; shipping changes, ERP related website changes), dataflows and … data architecture etc Manage external partners across the digital tech stack, data, UX and customer experience design Develop data points, tracking, data architecture and reporting across the digital journey to continuously track, test, optimise and provide insights on digital strategies and customer behaviour to improve customer experience, digital performance and to provide useful insights for … budget responsibility The Successful Applicant Strong knowledge in digital marketing, particularly in CRM and website management Hubspot knowledge would be advantageous Senior digital marketer who has generalist background and experience of budget management Strong data analysis Background in luxury, consumer product - background in art is a plus What's on Offer Competitive salary + package Flexible working in the More ❯

and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the identification, reproduction and escalation of … product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for our customers (in collaboration with your manager) What you'll be bringing to the team … Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: Experience interacting with More ❯

act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions. Build and nurture strong, trust-based relationships with enterprise customers. Monitor customer health and satisfaction, identifying risks and opportunities for expansion. Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders. Collaborate across departments to deliver exceptional customer outcomes. Raise and escalate potential risks, ensuring swift resolution and customer retention. Continuously identify ways to add value and improve the customer experience. Why Join Us? Work with some of the biggest names in tech to address critical Trust & Safety challenges. Be part of a supportive, mission-driven team that values integrity and innovation. Enjoy opportunities for … growth and professional development in a cutting-edge field. Requirements Experience: 3+ years in a customer-facing role, ideally in Trust & Safety or a related industry. Intelligence/investigations experience is a plus. People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach. Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges. More ❯

act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions. Build and nurture strong, trust-based relationships with enterprise customers. Monitor customer health and satisfaction, identifying risks and opportunities for expansion. Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders. Collaborate across departments to deliver exceptional customer outcomes. Raise and escalate potential risks, ensuring swift resolution and customer retention. Continuously identify ways to add value and improve the customer experience. Why Join Us? Work with some of the biggest names in tech to address critical Trust & Safety challenges. Be part of a supportive, mission-driven team that values integrity and innovation. Enjoy opportunities for … growth and professional development in a cutting-edge field. Requirements What We're Looking For? Experience: 3+ years in a customer-facing role, ideally in Trust & Safety or a related industry. Intelligence/investigations experience is a plus. Technical Background: Experience working in malware detection, cyber security vulnerabilities, security research, or other technical areas is a More ❯

people, is the desire to be a hybrid and accepting happily, this is your reality. CRM Manager i-Gaming Arena London/Work From Home Hybrid Working Product obsessed, customer experience champion Customer Communication and Campaigns : lead, Manage and execute hyper-segmented Live gaming campaigns to increase retention, prevent churn, drive upsell and ultimately improve the overall … player experience and lifetime value through personalised interactions with customers. Driving live gaming proposition roadmap : Genuine interest in us and a desire to learn and take your transferable skills into the Live Casino Sector. To grow and understand the Live Casino sector across product (suppliers/features/mechanics), Customer Profiles (Preferences, behaviours of existing and target audiences … the ROI, and continually tweak and improve live product retention lifecycle offers and player communications to maximise profitability. Cross-Team Collaboration : Work closely with the product Team, providers, VIP, Customer Support & brand to optimise campaign customer journeys, delivery outstanding experience to reduce contact-drivers. Consistently Benchmark : competitor product on a global basis and drive development and change More ❯

way • Planning and executing the e-mailing strategy: understanding what products need to be sold and when; creating the newsletter flows and proposals for approval; sending them to the customer and tracking the result. Reporting on a weekly basis • Reviewing DTC results through reports monthly and seasonally, sharing with the team in a clear and concise manner • Overseeing customer service requests: returns, exchanges, bespoke and pre-ordered items • Overseeing customer experience, proposing ideas to refine our DTC and execute them • Development of content and management of the brand's Instagram presence • Creating shipment labels for DTC orders and returns. Ensuring smooth transport. Who you are: • Previous experience working in Wholesale, E-commerce and marketing • Possess … a strong understanding of DTC and e-commerce operations • Highly organised with attention to detail and inventory management skills • You have a creative eye and experience in developing visual assets for digital platforms • You are data-driven and comfortable analysing campaign performance and website metrics • Able to create and develop successful e-mail marketing strategies • You are a strong More ❯

Halian Technology is seeking an experienced Payments Manager for a full-time, permanent opportunity within our clients Customer Payments team . This is a hybrid role with offices in London or Bracknell office. Were looking for a commercially aware and strategically minded payments expert with strong experience in payment processing, optimisation, and stakeholder engagement . This is an … the payment roadmap. Define and maintain a single JLP-wide payments strategy and associated KPIs. Produce insightful payment performance MI to support data-driven business decisions. Key Requirements: Significant experience in payments management across online and in-store (B2C environment). Deep knowledge of payment flows, regulation, optimisation, and compliance requirements. Proven track record in negotiating and managing strategic … payment provider contracts. Experience collaborating with Product, Tech, and Operational teams to deliver strategic outcomes. Strong customer experience focusbalancing innovation, compliance, and risk. Recognised as a leader within the payments industry, with an active professional network. Apply now to join one of the UKs most respected and forward-thinking retailers, and play a key role in transforming More ❯

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel … create extraordinary experiences together. Bring your whole self. The Role: In this role you will partner with Sales Directors and Enterprise Solutions Consultants to: Understand potential business opportunities at customer prospects. This includes researching and understanding prospects' go-to-market strategies and identifying potential solution hypotheses and value drivers of Customer Experience and Employee Experience programs … Have the chance to own your career path as we build and grow a new team Responsibilities Responsibilities: Solution Consultants partner with the broader Sales Team to shape the Customer Experience vision of prospects and existing clients and present Medallia's solutions to capture every signal, analyze and predict behavior, and generate the biggest impact for our clients. More ❯

the fantastic earning opportunities, you'll have a clear career progression path, as well as access to exciting events and incentives throughout the year. What you'll do Manage customer relationships to drive complex services and solutions sales, maximizing profit. Own sales documentation and methodologies to facilitate the sales process. Work with relevant resources and management to ensure solutions … align with customer needs. Close deals of varying complexity, seeking opportunities to maximize profitability. Address and resolve customer queries to enhance satisfaction. Take accountability for all operational transactions, ensuring full ownership of the customer experience. Build strong, long-term customer relationships across multiple levels and opportunities. Identify a range of sales opportunities and campaigns across different … customer segments. What you'll need Proven track record as an Account Manager and Business Development. Experience in selling to the Policing sector (including experience with tender processes). Strong relationship-building skills across various levels of customers and opportunities. Solid understanding of Computacenter's Solutions offerings, with a basic understanding of services. Commercial, financial, and legal More ❯

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations … an annual retention target within a pre-defined territory. You will combine both hunter and farmer characteristics including the regional account management of a pre-defined existing Financial Services customer list and the growth of revenue in these accounts through up-sell and cross-sell. The role will also involve working with our marketing and BDR teams to prospect … for new business outside of the existing customer list. As an Account Manager, you will: Develop strategic relationships within the allocated accounts that you are assigned. Ensure contract renewals are completed. Manage a new business territory and meet the Net New Growth Sales Target. Work with key teams at ITRS to provide an excellent customer experience, including More ❯

We Are Looking For: Are you excited about the future of technology? Do you have a passion for Smart Glasses and Mixed Reality? We're looking for an enthusiastic, customer-focused individual to join our team. This is an exciting opportunity to represent Meta , one of the world's leading technology companies, through McCurrach , known for our excellent service … to hear from you! Key Traits We Value: Passionate and Enthusiastic: You're genuinely excited about Smart Glasses and Mixed Reality tech and can share that excitement with others. Customer-Focused: You prioritise delivering exceptional customer experiences and create memorable interactions with each visitor. Approachable and Friendly: You create a welcoming atmosphere, encouraging customers to explore and try … valuable insights from the store, competitors, and the wider market, and propose actionable strategies in response. Your observations will help drive improvements and keep us ahead of the competition. Experience We're Looking For: Sales Experience: Previous experience in retail or sales, especially in tech or consumer electronics, is a plus. You know how to engage customers More ❯

Account Manager, US AVS, Paid Selling Partner Services About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce … of Retail Business Services. You will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors. AVS team is looking for bright, customer centric, driven, and creative candidates to join our team. You will interface with Ecommerce/Digital teams of your assigned vendors and also internally with stakeholders across our Retail … quality, buying, inventory management, finance, operations, to drive the performance of vendor partners at Amazon. In this role you will be focused on driving numerous aspects of managing the customer relationships with vendors. You will conceive, create and analyze a wide range of deal activities to grow the vendor's traffic, brand awareness, customer conversion, and revenue on More ❯

We Are Looking For: Are you excited about the future of technology? Do you have a passion for Smart Glasses and Mixed Reality? We're looking for an enthusiastic, customer-focused individual to join our team. This is an exciting opportunity to represent Meta , one of the world's leading technology companies, through McCurrach , known for our excellent service … to hear from you! Key Traits We Value: Passionate and Enthusiastic: You're genuinely excited about Smart Glasses and Mixed Reality tech and can share that excitement with others. Customer-Focused: You prioritise delivering exceptional customer experiences and create memorable interactions with each visitor. Approachable and Friendly: You create a welcoming atmosphere, encouraging customers to explore and try … valuable insights from the store, competitors, and the wider market, and propose actionable strategies in response. Your observations will help drive improvements and keep us ahead of the competition. Experience We're Looking For: Sales Experience: Previous experience in retail or sales, especially in tech or consumer electronics, is a plus. You know how to engage customers More ❯