1,426 to 1,450 of 1,536 Customer Experience Jobs in London

ambitions 5 Security Representation - Represent the Group Functions IT team in interactions with the wider L&G Group and Security Improvement project, such as sitting on Steering Groups or Customer Engagement Workshops and ensure Group Functions interests are input and requests for input are passed to the correct teams 6. Security Maturity - Actively work to improve the Group Functions … processes, update or establish procedures where required. 7. Treating Customers Fairly (TCF) - Ensure that all customers/stakeholders are treated fairly in line with Legal & General's principles on Customer Experience, Employee Engagement, Continuous Improvement and TCF policy. Qualifications- Appropriate security qualifications and memberships (e.g. CISSP, etc.) are desirable, but not essential or demonstrable equivalent experience. Knowledge- Information … of Threat modelling, control frameworks and Risk assessment techniques (such as ISO2700x, COBIT, COSO, ITIL and NIST Cyber Security Framework) is desirable * Knowledge of Cloud Security practices is desirable Experience in the following areas would be beneficial- * Security Design in projects (setting requirements, reviewing architecture) * Risk assessment and control selection * Critical review of products/vendors from a security More ❯

Onsite Level 2 IT support for users in hardware and software issues. Contact us directly with any questions regarding this open position. Experience resolving problems directly with users Strong technical skills across all aspects of IT support Excellent customer service skills Familiarity with various deskside technologies Role may require enhanced referencing or vetting due to its varied nature … printing. You will be supported by your Service Delivery Manager, Team Leader, and colleagues. You will handle various tickets daily, resolving issues with empathy, pragmatism, and a focus on customer satisfaction-aiming to leave each user satisfied with the service. This role offers the opportunity to directly impact users' daily work lives. You will resolve common issues like password … Level 2 IT support for hardware and software issues. UK - Liverpool Airport Apply now IT Support Engineer (Hammersmith) Deliver excellent hardware, software, and technical support to ensure the best customer experience. UK - Hammersmith, London Apply now IT Support Engineer (Pinewood Studios) Provide top-tier support for hardware, software, and technical issues. UK - Pinewood Studios Apply now IT Support Engineer More ❯

Solutions is a key partner in risk assessment. Within our Business Services vertical, we offer solutions that help businesses of all sizes increase revenue, improve operational efficiency, and enhance customer experience. Our solutions address challenges in Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. Learn more at … applications according to client requirements, providing technical training and knowledge transfer. Responsibilities Manage project scope and handle changes to requirements effectively; ensure issues are tracked and resolved promptly, maintaining customer satisfaction throughout the engagement. Plan, develop, and install Fircosoft products to meet client needs. Understand compliance and sanctions risk management and relate it to our products and services. Analyze … customer use cases and requirements, applying best practices for implementation. Install and configure Fircosoft applications as specified; provide technical training and knowledge transfer. Identify client needs for products and services; troubleshoot during implementation. Requirements Project management skills and experience. Significant experience in technical implementation. Extensive technical knowledge across relevant areas. Strong stakeholder management skills, both internal and external. More ❯

the devices, like Ring, Arlo, Nest, and Wyze. Key job responsibilities As a Software Development Engineer on the Cameras team, you will lead the technical aspects of core Cameras customer experience on Echo, FireTV devices and engage with experienced cross-disciplinary teams to design implement and bring to market innovative products and features. You must be responsive, flexible … and able to succeed within an open collaborative peer environment. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language PREFERRED QUALIFICATIONS - 3+ years of full software development … life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the More ❯

Machine Learning. We value collaboration, knowledge sharing, and continuous learning to keep up with the latest technologies. John Lewis E-Commerce & Digital is responsible for delivering a leading digital customer experience across web and mobile apps, as well as omnichannel services in stores and contact centres. Technology is critical in our fast-paced retail environment, where over … microservices and extend digital tech into stores. Collaborate with stakeholders and engineering teams, including senior staff and specialists. Ensure delivery of innovative, high-quality software solutions. Essential skills/experience Strong engineering background with experience in modern techniques like Continuous Delivery and Domain Driven Design. Experience implementing package solutions in complex environments. Leadership experience across multiple … teams and influencing large investments. Knowledge of architectural styles and integration patterns. Techniques to improve system resilience, performance, security, and evolvability. Experience with Lean and Systems Thinking. Desirable skills/experience ECommerce or retail experience. Experience working with legacy systems. Hands-on software engineering experience. Management or enterprise architecture experience. Next Steps Complete application with CV upload More ❯

Technology Architecture Manager Senior Level Full time Location : London, UK Salary: Competitive salary and package dependent on experience Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology, and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry … a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo-charge our joint business and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start-up, merged with the stability of a well … established Salesforce capability (Accenture has been delivering Salesforce-powered transformation for over 15 years). The Accenture Salesforce Business Group exists to help our clients create the best customer and employee experiences on the planet. We do this by leveraging the best aspects of our deep knowledge of how to modernize organizations' selling, service, and operational functions across all More ❯

To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket More ❯

OS. Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online brands optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive. About the Role We are seeking a strategic and … will lead the optimisation, administration, and integration of our revenue tech stack—HubSpot, Zendesk, Gong, and other related tools. This role sits at the intersection of sales, marketing, and customer success, and is instrumental in driving operational efficiency, visibility, and scale across the entire customer journey. Responsibilities Own the configuration, integration, and ongoing management of HubSpot, Zendesk, Gong … and related RevOps tools. Design and implement scalable processes across marketing, sales, and customer success to improve pipeline visibility and operational efficiency. Partner with cross-functional teams to identify workflow improvements and translate business needs into system solutions. Create and maintain reporting dashboards and data workflows to ensure visibility into revenue performance and customer engagement. Monitor data hygiene More ❯

OS. Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online brands optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive. About the Role We are seeking a strategic and … will lead the optimisation, administration, and integration of our revenue tech stack—HubSpot, Zendesk, Gong, and other related tools. This role sits at the intersection of sales, marketing, and customer success, and is instrumental in driving operational efficiency, visibility, and scale across the entire customer journey. Responsibilities Own the configuration, integration, and ongoing management of HubSpot, Zendesk, Gong … and related RevOps tools. Design and implement scalable processes across marketing, sales, and customer success to improve pipeline visibility and operational efficiency. Partner with cross-functional teams to identify workflow improvements and translate business needs into system solutions. Create and maintain reporting dashboards and data workflows to ensure visibility into revenue performance and customer engagement. Monitor data hygiene More ❯

To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket More ❯

To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket More ❯

test infrastructure to enable engineering teams to test and own quality of the services. Being a stakeholder of the release to ensure defects are fixed per SLA and end customer experience are protected and improved Development and execution of test plans, monitoring and reporting on test execution and quality metrics Coordinating with offshore Quality Service team on test … execution and sign-off BASIC QUALIFICATIONS - 4+ years of quality assurance engineering experience - Experience in automation testing - Experience scripting or coding - Experience in manual testing - Experience in at least, one modern programming language such as Python, Java or Perl - Familiarity with various software technologies, methodologies and applied software engineering practices/standards such as Object … Oriented Design (OOD), cloud software development and embedded software PREFERRED QUALIFICATIONS - Deep hands-on technical expertise - Experience in Linux subsystem and testing - Experience in testing of Display, Camera, Graphics and Codec - Experience in quality assurance for consumer electronics - A deep understanding of automation testing by leading engineers who can write automation scripts/programs that will aid More ❯

Business Development Representative (SDR), French speaking Business Development, London, UK About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture … Page . What You'll Do: LogicMonitor's LM Envision platform, powered by AI, helps enterprises gain operational visibility and predictability across their IT stacks, enabling better employee and customer experiences. It incorporates AI and machine learning to help IT teams improve efficiency, reduce alert fatigue, predict trends proactively, and drive enterprise growth and transformation. Our customers value LogicMonitor … s ability to unify cloud and traditional IT views, reflected in low churn rates, expansion opportunities, and new customer references. We have received the highest Net Promoter Score among IT Infrastructure Management providers, are a certified Great Place To Work, and have been named one of BuiltIn's Best Places to Work for seven consecutive years. The Business Development More ❯

prospects will have with the Contentful brand. This role requires an organized and motivated individual to understand how Contentful can help organizations drive digital transformation and best-in-class customer experiences. As a Business Development Representative for the Nordic region, you will gain experience interacting with customers of all levels across various industries. You will work closely with … Build relationships with key decision-makers across a number of industries What do you need to be successful? Interest in a career in sales, lead generation, or any other customer-facing function Language fluency in English and any Nordic language is mandatory Excellent oral and written communication skills Seeks to understand the customer's needs, objectives and challenges … Ability to proactively qualify customer needs Ability to understand the business opportunity, and to articulate it to the AE team, by understanding the prospect's use case and requirements well and how Contentful fits into the customer's goals Ability to build rapport with prospects, colleagues and other stakeholders Self starter, doesn't wait for things to happen More ❯

test infrastructure to enable engineering teams to test and own quality of the services. Being a stakeholder of the release to ensure defects are fixed per SLA and end customer experience are protected and improved. Development and execution of test plans, monitoring and reporting on test execution and quality metrics. Coordinating with offshore Quality Service team on test … execution and sign-off. BASIC QUALIFICATIONS 8+ years of quality assurance engineering experience. Experience in automation testing. Experience scripting or coding. Experience in manual testing. Experience in at least one modern programming language such as Python, Java or Perl. Familiarity with various software technologies, methodologies and applied software engineering practices/standards such as Object Oriented … Design (OOD), cloud software development and embedded software. PREFERRED QUALIFICATIONS Deep hands-on technical expertise. Experience in Linux subsystem and testing. Experience in testing of BSP(eMMC, USB, I2C, Security, SPI, NAND) and device drivers. Experience in quality assurance for consumer electronics. A deep understanding of automation testing by leading engineers who can write automation scripts/ More ❯

for someone who thrives in high-volume, fast-paced environments with a deep understanding of womenswear retail. If you are passionate about fashion, team development, and creating a standout customer experience, this could be the next step in your career. Role: Store Manager Lead from the front by energising your team, driving commercial success, and fostering a culture … development plan, investing in their people and promoting from within. Their retail teams are knowledgeable, empowered, and trusted to deliver exceptional service and operational excellence daily. Candidate Requirements Proven experience managing a high-volume retail store, preferably within womenswear. Strong commercial acumen. Ability to interpret trends and manage large teams. Respond quickly to trading patterns. Benefits Enjoy a competitive More ❯

up. Join us in shaping the future of payments and commerce. Which team will you be joining? We are seeking a motivated and high-performing Business Development Manager with experience in enterprise sales as we turbo charge our revenue engine. As a BDM on the enterprise team, you will own the selling of the Primer suite of products from … will also drive the Sales strategy by owning all aspects of the sales cycle from prospecting to discovery to close. This will include cross-functional work to develop the customer strategy and contribute to other revenue initiatives. The Enterprise team at Primer is focused on both Strategic and Enterprise accounts. We work with founders and executives across a wide … strategic partnerships. Develop tailored sales strategies to engage key decision-makers and demonstrate the value of Primer's platform. Collaborate with cross-functional teams, including Sales Engineering, Product, and Customer Success, to deliver exceptional customer experiences, update cross-functional teams with feedback from prospects, continue to hone our Ideal Customer Profile and action upon unique insights derived More ❯

prospects will have with the Contentful brand. This role requires an organized and motivated individual to understand how Contentful can help organizations drive digital transformation and best-in-class customer experiences. As a Business Development Representative for the DACH region, you will gain experience interacting with customers of all levels across various industries. You will work closely with … Build relationships with key decision-makers across a number of industries What do you need to be successful? Interest in a career in sales, lead generation, or any other customer-facing function Language fluency in English and German is mandatory Excellent oral and written communication skills Seeks to understand the customer's needs, objectives and challenges Ability to … proactively qualify customer needs Ability to understand the business opportunity, and to articulate it to the AE team, by understanding the prospect's use case and requirements well and how Contentful fits into the customer's goals Ability to build rapport with prospects, colleagues and other stakeholders Self starter, doesn't wait for things to happen, but pro More ❯

building tools - you'll architect smart systems that empower our Sales and CS teams. This is a strategic, technical, and leadership role at the intersection of engineering, automation, and customer experience. You'll not only design automation and deploy AI agents across support, success, and sales - you'll lay the foundation for high performing GTM teams by automating the … to AI handling first calls, reps are freed to focus on closing. Research, follow-ups, and CRM tasks are offloaded - driving faster sales cycles Expansion becomes insight-driven: Existing customer signals (usage, feedback, support data) are captured and turned into action - surfacing expansion opportunities and driving proactive, personalized engagement. Handovers are frictionless: Every handoff - from SDR to AE to … CSM - comes with AI-generated context and recommendations, so nothing gets lost and customers get a smoother, more consistent experience GTM systems scale with automations, not headcount: You've built infrastructure that augments every seller and CSM - enabling lean teams to operate like large ones. Your Three Core Responsibilities: 1. Build & Deploy AI Systems That Drive Revenue Design workflows More ❯

SRE (Unitary AI) Description The company We are a rapidly growing startup developing solutions that blend human expertise and AI agents to handle manual customer and marketplace operations tasks. Our unique approach combines the strengths of human expertise (high accuracy and nuanced decision-making) with the advantages of AI automation (speed and cost efficiency). This cutting-edge technology … code deployment processes through robust CI/CD pipelines and infrastructure automation. Join our 24/7 support rotation, which provides first-level platform support to ensure a great customer experience. Requirements You We are looking for someone who is excited about building innovative solutions and wants to have a large impact in a smaller company; you will be … creating and maintaining dashboards that provide meaningful insights into system performance Are proficient with metrics platforms such as Prometheus, InfluxDB, or OpenTelemetry for collecting and analysing system data Have experience with incident management tools such as Incident.io for coordinating response efforts and recording follow-up learnings and actions Can demonstrate strong problem-solving skills and the ability to work More ❯

SRE (Unitary AI) Description The company We are a rapidly growing startup developing solutions that blend human expertise and AI agents to handle manual customer and marketplace operations tasks. Our unique approach combines the strengths of human expertise (high accuracy and nuanced decision-making) with the advantages of AI automation (speed and cost efficiency). This cutting-edge technology … code deployment processes through robust CI/CD pipelines and infrastructure automation. Join our 24/7 support rotation, which provides first-level platform support to ensure a great customer experience. Requirements You We are looking for someone who is excited about building innovative solutions and wants to have a large impact in a smaller company; you will be … creating and maintaining dashboards that provide meaningful insights into system performance Are proficient with metrics platforms such as Prometheus, InfluxDB, or OpenTelemetry for collecting and analysing system data Have experience with incident management tools such as Incident.io for coordinating response efforts and recording follow-up learnings and actions Can demonstrate strong problem-solving skills and the ability to work More ❯

SRE (Unitary AI) Description The company We are a rapidly growing startup developing solutions that blend human expertise and AI agents to handle manual customer and marketplace operations tasks. Our unique approach combines the strengths of human expertise (high accuracy and nuanced decision-making) with the advantages of AI automation (speed and cost efficiency). This cutting-edge technology … code deployment processes through robust CI/CD pipelines and infrastructure automation. Join our 24/7 support rotation, which provides first-level platform support to ensure a great customer experience. Requirements You We are looking for someone who is excited about building innovative solutions and wants to have a large impact in a smaller company; you will be … creating and maintaining dashboards that provide meaningful insights into system performance Are proficient with metrics platforms such as Prometheus, InfluxDB, or OpenTelemetry for collecting and analysing system data Have experience with incident management tools such as Incident.io for coordinating response efforts and recording follow-up learnings and actions Can demonstrate strong problem-solving skills and the ability to work More ❯

Role : Deskside Services Location : London, UK Type : Contract Client : HCL JD : (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. More ❯

Role : Deskside Services Location : London, UK Type : Contract Client : HCL JD : (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. More ❯

The OPTIMA team is seeking an Instructional Designer. OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We … aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams to deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across … of graphic, visual design, branding, animation, and video creation. In addition to strong graphic and media design skills, the candidate must have strong strategic and systems thinking, organizational skills, experience managing small and large projects, and acute attention to detail. They must have excellent communication, presentation, and interpersonal skills and the ability to present and defend their design decisions More ❯