251 to 275 of 383 Customer Experience Jobs in London

environment and enjoys taking ownership for their work. Our Fintech client delivers innovative digital payment solutions that simplify complex compensation processes, while improving customer experience (the product is B2B2C). With strong investor backing and global partners already using the platform, this is an opportunity to join … Create scalable services across backend systems and cloud infrastructure Contribute to product innovation and new feature development You Will Need 5+ years software engineering experience within modern development environments Strong expertise in .NET Core (C#), Microsoft Azure services, Frontend (ideally Angular) and SQL Server. Experience integrating payment platforms ...

organization from reactive reporting to a proactive, "intelligence-first" mindset that drives faster and better business decisions. Partner with senior stakeholders across Finance, Sales, Customer Experience, Trust & Safely, Marketing and Product to align the BI roadmap with global goals. Define and operationalize enterprise KPIs and executive-level dashboards … data literacy, and innovation. Proven track record of leading global BI functions within technology companies. Deep understanding of modern data stacks, specifically Databricks . Experience leading teams through organizational change, platform migrations, and tool deprecations. Exceptional ability to translate complex data infrastructure concepts into clear business value ...

highly regulated airport environments. You will operate within client teams to deliver complex programmes involving: Capital project planning and delivery Operational and organisational transformation Customer experience and passenger information improvement Security and border environment change Complex stakeholder management across multiple parties Programme mobilisation and governance in regulated settings … required — however, credibility, delivery excellence and the attributes to support future account growth are essential Who you are You have 6-12 years experience in aviation (airport operations), infrastructure or regulated environments, and you combine a strong track-record or programme delivery with strategic capability. ...

more profitable, efficient, and competitive. They are looking to expand their UK team with a BD Sales Manager who has recent work experience with accounting software firms. Main duties will include: Lead Generation & Hunting: Identify and pursue new business opportunities through cold outreach, referrals, and market research. Create compelling … client interactions. Analyse market trends and competitor activities to inform strategic decisions. Provide regular reports and insights to senior management on sales performance. Customer Experience & Brand Loyalty: Develop initiatives to improve customer satisfaction and retention. Ensure a consistent and positive brand experience across all client touchpoints. ...

more profitable, efficient, and competitive. They are looking to expand their UK team with a BD Sales Manager who has recent work experience with accounting software firms. Main duties will include: Lead Generation & Hunting: Identify and pursue new business opportunities through cold outreach, referrals, and market research. Create compelling … client interactions. Analyse market trends and competitor activities to inform strategic decisions. Provide regular reports and insights to senior management on sales performance. Customer Experience & Brand Loyalty: Develop initiatives to improve customer satisfaction and retention. Ensure a consistent and positive brand experience across all client touchpoints. ...

comfortable later in life. There’s over a trillion pounds sitting in UK pensions, yet the industry is dominated by outdated products and poor customer experiences. Penfold is changing that. We’re dragging pensions into the modern era with technology that demystifies saving and delivers real value to savers … pension assets for 100,000+ savers and thousands of businesses — and we’re growing fast. As we scale, we’re strengthening our Customer team with a Client Success Manager focused on retention, growth, and long-term customer advocacy. The Role As a Client Success Manager ...

digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise - we help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. At GlobalLogic … configurations, integrating them into our GitLab workflows, and supporting application teams as they adopt standardized patterns for WAF policy management. · Must have significant experience with Akamai WAF properties and security policy configurations · Minimum of 4 years of experience in infrastructure automation, network engineering, or a closely related field. ...

across sports, fashion and lifestyle categories. With an expanding digital presence and a focus on performance, they are investing heavily in analytics to elevate customer experience and commercial decision-making. You will join a business that rewards impact, supports growth and offers exposure to a wide portfolio … understand requirements and support product decisions with data. * Using SQL and analytics tools to investigate behaviour and surface clear, actionable insight. Your Skills and Experience * Strong analytical thinking and problem-solving ability. * Awareness of digital analytics concepts, including how funnels work and how to analyse them. * Solid capability with ...

accelerator programme, supporting the next generation of high-growth security startups. The role You'll join a small, high-output engineering team and build customer-facing features end-to-end - front to back to cloud. You'll ship frequently, own features, and have real influence over architecture and product … APIs) to enhance workflows and automation Collaborate closely with founders and product to shape requirements and deliver fast Improve reliability, performance, monitoring, and developer experience as the product scales What you'll be building (product context) The platform focuses on software supply chain security, including capabilities such as: Detecting ...

initiatives, leading complex transformation programmes, and shaping the delivery environment across multiple European locations. Your work will directly improve speed, accuracy, decision-making, and customer experience through technology, automation and AI adoption.This role is ideal for someone who wants to: Lead multi-stream transformation across several regions Partner … below: 5+ years delivering transformation in insurance or financial services 6–7 years shaping large-scale programmes (Big 4 or similar highly desirable) Experience leading multi-workstream , multi-region transformation Hands-on delivery expertise — not just oversight Strong stakeholder, communication and influencing skills Exposure to AI, workflow automation, underwriting ...

with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver … executive relationships, address diverse business challenges, and position Freshworks as the partner of choice. - Learn & Collaborate : Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success. - Hunt & Prospect : Develop and manage a strong pipeline with accurate forecasting. Travel, as required ...

passion to learn. A modern microservice-based Loyalty and Benefits platform, designed to be able to handle all aspects of the Loyalty and Benefits customer experience, globally. Built using modern tools such as Golang, Kafka and Docker, there is ample opportunity to drive innovation and grow knowledge … features in the Account domain. You will also coordinate and work with other Engineers across the platform to share knowledge and principals. Required: Demonstrable experience in at least one back-end type safe programming language (Golang Preferred but other experience can be considered) Comfortable/experienced with back ...

with simple, powerful, and intuitive solutions trusted by 72,000+ organisations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver … executive relationships, address diverse business challenges, and position Freshworks as the partner of choice. - Learn & Collaborate: Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success. - Hunt & Prospect: Develop and manage a strong pipeline with accurate forecasting. Travel, as required ...

Ecommerce Optimisation Specialist to join one of our dynamic retail clients. If you’re passionate about online shopping, love using data to improve customer experiences, and enjoy driving impactful changes across websites and apps, this could be the role for you. What you’ll do: Oversee all ecommerce optimisation … personalisation initiatives across websites and apps. Work with the ecommerce trading team to gather A/B testing requirements and implement campaigns that balance customer experience with commercial impact. Manage content updates to ensure a clear and accurate customer journey. Identify opportunities for innovation and implement changes ...

Heyoo is a fast-growing customer experience operations consultancy with big ambitions. We help businesses thrive through marketing, automation and technology. Our team works across the UK, Middle East and North America, partnering with global enterprises to deliver transformative digital solutions. Our clients don’t come … ensure successful adoption across client teams Stay ahead of product updates and new features, bringing fresh ideas and improvements to each account Required experience: A minimum of five years working hands-on with HubSpot and/or Salesforce, ideally in a complex or enterprise environment Deep understanding of Sales ...

high-impact leadership role responsible for defining AI strategy, building production-grade AI/ML and automation capabilities, and delivering measurable commercial value across customer experience and operations. The Role Define and execute the enterprise AI & automation roadmap Identify high-value use cases (personalisation, dynamic pricing, forecasting, workforce … delivering enterprise-scale AI/ML and intelligent automation Strong hands-on knowledge of cloud AI platforms, data engineering and LLM/RAG architectures Experience implementing MLOps, observability and model governance Commercially minded, able to link AI outcomes to revenue, efficiency and customer impact Background within consumer ...

join a high-impact data function within a major transport organisation, working on complex datasets, geospatial challenges, and predictive modelling that directly shapes customer experience and operational performance. If you are looking for a hands-on, traditional Data Science role with plenty of autonomy and greenfield opportunity, this … Data Science projects, from scoping through to modelling and stakeholder presentation. Building predictive models in areas such as fleet behaviour, sensors, demand forecasting and customer journey patterns. Conducting geospatial analysis using mobile network and location-based datasets to understand journey flow and catchment behaviour. Exploring open-ended datasets ...

Account Manager VennApps 📍 London, UK (Hybrid) 💼 Sales & Customer Success 💰 Competitive based on experience About VennApps VennApps is one of the leading Shopify mobile app builders, empowering fast-growing e-commerce brands to launch world-class mobile apps in record time. With a focus on performance, flexibility, and customer … looking for an Account Manager to join our growing team and play a critical role in the long-term success of our growing customer base. You’ll work cross-functionally with product, design, and engineering to deliver customer solutions and insights. This is a high-impact role where ...

business. Using AI and Automation, you will be expected to introduce best-in-class processes. Using data-driven insights, you will ensure that customer experience is balanced with good financial outcomes for the business. Working with the engineering team, you will develop features that deliver on your strategy … identifying trends using data, AI and other sources building a team of high-performing and accountable professionals building strong relationships with risk, operations and customer service departments It is ESSENTIAL that you have experience of working within Collections in a UK consumer finance business As the senior person ...

Senior Product Manager £90,000 – £98,000 London | Hybrid (2 days in office) Incredible benefits package You don't need fintech experience to apply! About the Company Join one of the UK’s leading fintech success stories, helping millions of users take control of their financial wellbeing. With ambitious … prioritisation and forward planning Partner with two major areas, core product missions and innovation anticipate future component needs Champion reusable interaction patterns that elevate customer experience Act as the strategic connector between senior engineers, designers and product leads You Will Need: Proven experience as a Product Manager ...

large-scale retail transformation. This organisation partners with many of the worlds best-known retail brands, delivering modern, enterprise-grade architectures across the full customer and supply-chain lifecycle. Youll work on major programmes spanning eCommerce, payments, loyalty, ERP, order management (OMS), booking & reservations, point of sale (POS), buying … genuinely industry-shaping. What youll do: Lead end-to-end solution design for high-profile retail clients, shaping application architectures that underpin millions of customer interactions. Work closely with product, engineering, and business teams to define scalable, secure, and future-proof solutions. Act as a trusted advisor, guiding clients ...

scale retail transformation . This organisation partners with many of the worlds best-known retail brands, delivering modern, enterprise-grade architectures across the full customer and supply-chain lifecycle. Youll work on major programmes spanning eCommerce , payments , loyalty , ERP , order management (OMS) , booking & reservations , point of sale (POS) , buying … genuinely industry-shaping. What youll do: Lead end-to-end solution design for high-profile retail clients, shaping application architectures that underpin millions of customer interactions. Work closely with product, engineering, and business teams to define scalable, secure, and future-proof solutions. Act as a trusted advisor, guiding clients ...

Marketing and Advertising Technology (MadTech). The Marketing Technology Strategy Senior Consultant will join a global innovation consultancy known for pushing the boundaries of customer experience and transformation. Working at the intersection of creativity, technology, and strategy. With a reputation for meaningful work, flexible working environments … campaign management, CDPs, CMS, and AdTech tools Deliver AI-enabled marketing innovations and modern architectural solutions including MACH The Senior Consultant will... Bring significant experience from consultancy or agency settings Possess deep knowledge of MarTech and AdTech platforms Demonstrate experience implementing multi-vendor stacks (Google, Adobe, Salesforce) Show ...

ML. Manage operational execution and regulatory engagement — oversee AML operations (EDD, TM, Screening) for EMEA; collaborate with QDA to build risk profiles and optimize customer experience; act as primary liaison with regulators; ensure cross-border consistency and global-local alignment. What we’re looking for: Bachelor’s degree … above in Statistics, Mathematics, Computer Science, Finance, or a related discipline. 7- 10 years of experience in AML and financial crime compliance, including 3-5 years in a leadership position; background in banking, fintech or payments is preferred. Deep expertise in EU/Luxembourg AML regulations (AMLD5/ ...

looking for a contractor to strengthen its North Europe Digital team. You will join a forward-thinking CRM & Digitalisation function focused on improving customer experience and digital platform performance. Your new role You will act as the key point of contact for digital tools across the region, supporting … commerce platforms. Responsibilities include troubleshooting issues, managing user access, updating platform content, supporting new functionality rollouts and documenting enhancements. You will liaise closely with Customer Service, IT, Digital and Commercial teams to ensure smooth operations and continuous improvement. What you'll need to succeed Experience working with digital ...