251 to 275 of 1,161 Customer Experience Jobs in London

in action? Follow us on We've just launched our Current Account and are looking for a Senior Product Manager to help continue to shape and build out the customer experience and features as it grows. We want to transform the Current Accounts space as we have already done with loans, savings, credit cards and car finance, tying … opportunity for some serious career defining impact. This is a highly autonomous and high ownership role, strategising how we design and build on our core CA proposition and main customer experiences of Current Accounts (think how you apply for an account, view your main dashboard, and make transfers).Critical to this will be ensuring customers are excited by our … a fast-scaling FinTech that is looking to IPO soon.If this challenge excites you, we'd love to hear from you! A day in the life: Lead a user experience focused team owning onboarding, early engagement, rewards and account benefits (and other features you think will move the needle!). This team must ensure our customers are excited by More ❯

KAM Lead Paid AM, ABA, Amazon Business Advisory Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you. Amazon Seller Services is an important division of Amazon Inc., a multi … be the face of Amazon to sellers registered with Amazon. Your success will be measured by the performance of your sellers and impact of sellers on creating a great customer experience for buying consumers. The ideal candidate will possess a demonstrated ability to think strategically about business, product, and e-commerce challenges, with the ability to build and … convey compelling value propositions to sellers of particularly small sizes. To be successful in this role, you will need to have superior people management and customer interfacing skills and demonstrate ownership, analytical ability and an eye for detail. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business More ❯

at various levels of the organisation but also has the humility to learn what you don't know. You're proactive in championing user needs and creating opportunities for customer research early and often and you take your team along in the journey with you so that you're all building the right thing together. You expertly switch between … and user testing Consulting a product owner with backlog prioritisation Prototyping at various levels of fidelity - from paper to hi-fi click-throughs What we need from you is experience with the below; In-depth knowledge of Human Centred Design and Design Thinking Experience working closely with engineers, QA & delivery disciplines. Experience working with clients presenting design … Benefits We make sure our team is well looked after with generous salaries and a great benefits package which includes: Most execs know the effect Customer Experience (CX) has on their business' performance. As Rory Sutherland recently put it 'A business focussed on customers will delight its London, UK - Red Badger, a leading digital consultancy, today announced a More ❯

Join a Team Where Data Meets Real-World Impact Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance. We’re hiring a Research Reporting Analyst to join a passionate … to the C-suite. 💡 Why This Role Stands Out You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day. 🔍 What You’ll Be Doing Deliver monthly and … using Power BI, R or Python, and Excel Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights Present your findings to senior stakeholders—including executives and board-level leaders Apply statistical techniques (regression More ❯

Join a Team Where Data Meets Real-World Impact Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance. We’re hiring a Research Reporting Analyst to join a passionate … to the C-suite. 💡 Why This Role Stands Out You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day. 🔍 What You’ll Be Doing Deliver monthly and … using Power BI, R or Python, and Excel Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights Present your findings to senior stakeholders—including executives and board-level leaders Apply statistical techniques (regression More ❯

us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across … the most rankings alongside other software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not only sought to create a … times. We believe sales is a balancing act! What We're Looking For Bachelor's degree in Business, Marketing, or related fields Minimum 3 years of quota-carrying sales experience, preferably in SaaS, Knowledge of market research, sales, and negotiating principles Proven oral and written communication abilities, effective phone skills, and exquisite listening skills Our technical knowledge goes well More ❯

actionable reporting - Manage and evolve Marketing WBR mechanisms - Serve as the bridge between Business Intelligence (BI) and Marketing Managers (MMs) for automation efforts About the team The EU Hardlines Customer Insights & Analytics team acts as a central technical function for cross-product family marketing teams across Amazon's European stores, leading analytics, automation and personalisation efforts that impact Hardlines … Manager (this position), our vision is for all prospective customers to be inspired to shop through highly relevant, personalised, and aspirational experiences, powered by best-in-class understanding of customer behaviour and automation. Our work has established us as the automation and measurement powerhouse in EU Stores, with our solutions enabling thousands of marketing experiences and driving significant operational … building scalable solutions that enable EU Stores to execute marketing at scale while delivering highly relevant, personalised experiences to millions of customers. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a More ❯

Our clients are looking for a Support Administrator to help their customers. You will work with your team to efficiently resolve cases, and deliver a fantastic experience to customers in need. Goals Quality resolutions to cases are provided quickly and efficiently. You work harmoniously with your team, the Support Team lead, the wider Customer Experience team, and … the Product team to provide an excellent customer experience. You're always improving your capability as a support agent, and your expertise with NetSuite. Your solutions to cases are simple, elegant, and follow industry and Company's best practices. Responsibilities Attend and actively participate in the regular Support Team rituals such as daily stand-ups. Lead by example in … following all processes for your team and the wider business. Prioritise your workload and proactively work with Customer Experience leadership to ensure the best experience for our customers. Implement quality solutions following Company's and industry best practices, and test every solution thoroughly. With every case, ensure the customer gains a good understanding of how our More ❯

on incredibly talented individuals to help take us to the next level! The Senior Technical Support Engineer I (TSE) is crucial to ensuring Alloy's clients have an exceptional experience by resolving technical issues efficiently, providing solutions, and contributing the improvement of the Alloy product and Support processes. This role focuses on troubleshooting issues that range in complexity, crafting … knowledge sharing, and collaborating with teams across Professional Services, Product, and Engineering. You'll be leveraging your technical skills, problem solving skills, written skills, and verbal skills to resolve customer issues and build customer trust with professionalism and empathy. Responsibilities Diagnose and resolve customer issues related to Alloy's dashboard, SDK, APIs, and integrations, ensuring timely, clear … and empathetic communication with both internal teams and customers. Deliver an outstanding customer experience within established service level agreements (SLAs) to all clients, including our largest Enterprise partners. Lead customer calls effectively, escalating issues appropriately when necessary. Identify root causes and provide clear solutions for customer problems using logs, system tools, and debugging methods. Expand product More ❯

Benefits London - 3 days per week UK-based role with future European remit Are you ready to take ownership of high-value claims initiatives that balance fraud detection with customer satisfaction? Do you thrive in transforming processes, influencing 3rd party vendors, and delivering better outcomes for both customers and businesses? Would you like to join a company recognised for … Claims Manager This is your opportunity to shape and streamline the end-to-end claims validation process in a fast-evolving business, working directly with a Head of Claims & Customer who has led game-changing strategies at both challenger brands and global corporates. You'll take charge of transforming a traditionally complex area into a smooth, digital-first customer experience - with particular focus on reducing claims turnaround to one week, driving vendor performance, and embedding a genuinely customer-first culture. Your remit will include: Overseeing the introduction and optimisation of a newly developed digital claims portal Ensuring third-party claims validation partners are aligned with regulatory standards and customer-centric goals Identifying trends in claims More ❯

engineers, and scientist peers. You bring perspective and provide context for current technology choices, and make recommendations on the right modeling and component design approach to achieve the desired customer experience and business outcome. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the … potential of AI to solve their most complex challenges. Join our dynamic team of AI/ML practitioners, applied scientists, software engineers, and solution architects who work backwards from customer needs to create groundbreaking technologies. If you're passionate about shaping the future of AI while making a meaningful impact for customers worldwide, we want to hear from you. … BASIC QUALIFICATIONS - PhD, or Master's degree and 5+ years of applied research experience - 3+ years of building machine learning models for business application experience - Experience with programming in Java, Python or related language - Experience with neural deep learning methods and machine learning PREFERRED QUALIFICATIONS - PhD in Machine Learning or related topics - Publications in top tier More ❯

for a senior experienced and motivated business-oriented AI/ML practitioner who possess a unique balance of business knowledge and Technology depth in Machine Learning with deliver implementation experience in the cloud. AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for … their business or operational outcomes through the use of ML on AWS. In this role you will advise on architecture best practices, lead projects, manage customers stakeholders and conduct customer workshops and implement complex AI/ML workloads with our customers and partners. Key job responsibilities • Advise customer's technologists and business leads; help them to explore the … the possible with machine learning, and to develop scalable ML solutions on AWS to deliver business value in the most effective way • Discuss complex industry-specific business concepts with customer technologists and business leads especially in FSI, Telco and Retail • Drive large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all More ❯

objectives and ensuring the successful deployment and integration of our platform. You'll also collaborate closely with our internal commercial, product development, and operational teams to facilitate a seamless customer experience and address any technical issues that may arise This role is based out of our London office. We call our approach to hybrid working The Blend - it … to-date with industry trends, product updates, and competitive landscape to effectively advise clients What we need from you You'll have comprehensive technical knowledge, specifically understanding of and experience with APIs and identity management , which are cornerstone technologies for the platform Although the role is not deeply technical, you'll still have a strong technical background, ideally from … a solutions or customer experience engineering background in the SaaS or platform-as-a-service sector You're capable of thinking through complex problems on the spot, providing multiple potential solutions, and understanding the customer's core technical challenges You can demonstrate your experience in managing client relationships and improving customer satisfaction Your ability to More ❯

objectives and ensuring the successful deployment and integration of our platform. You'll also collaborate closely with our internal commercial, product development, and operational teams to facilitate a seamless customer experience and address any technical issues that may arise This role is based out of our London office. We call our approach to hybrid working The Blend - it … to-date with industry trends, product updates, and competitive landscape to effectively advise clients What we need from you You'll have comprehensive technical knowledge, specifically understanding of and experience with APIs and identity management , which are cornerstone technologies for the platform Although the role is not deeply technical, you'll still have a strong technical background, ideally from … a solutions or customer experience engineering background in the SaaS or platform-as-a-service sector You're capable of thinking through complex problems on the spot, providing multiple potential solutions, and understanding the customer's core technical challenges You can demonstrate your experience in managing client relationships and improving customer satisfaction Your ability to More ❯

understanding and supporting their workflow, and identifying churn risks early Proactively uncover upsell opportunities and partner with the relevant Key Account Manager to close them Use Planhat to monitor customer health and prioritise customer interventions Collaborate closely with Sales and Support to deliver a seamless customer experience Be a customer advocate internally, sharing insights that … help improve the product and roadmap What we're looking for: Experience in Customer Success, Account Management or a similar role in a SaaS business Proven track record of achieving and surpassing retention and expansion targets Proficiency with CRM and CSM platforms, particularly Hubspot and Planhat Comfortable working across different types of customers - from self-serve to large More ❯

everything lines up. Please do apply and we'll very quickly give you a lead time on potential start date. If you have Analytics: 1,3 or 5+ yrs experience working directly within Adobe Analytics or Google Analytics (technical or insight/reporting) . CRO: or experience managing CRO (web experimentation) programs and/or web personalisation. Attitude … experienced team, dedicated to maximising client value return on data & technology. We've managed to do this better than anybody else for 10yrs running by: Knowing digital data & the customer experience better than anyone Hiring the best people (see Benefits) Working honestly (we never over-sell or under-deliver & operate as part of our clients's teams) Our … clients to continually enhance data collection and usage 2. Data Activation (CRO/Personalisation program management & Reporting/Insights) Research: Interrogating client data, their competitors, UX research and AI CX evaluation tools to generate strong test ideas Execution: scoping tests, moulding these with the client, briefing to DMPG dev team, overseeing development & launch and monitoring to deactivation Evaluation: building test More ❯

and help to build a better working world. Consultant, Service Design Are you ready to create impactful work on major projects for leading clients? We're expanding our Product & Experience Design practice and seeking exceptional talent: inspired, experienced, curious, and hands-on professionals to support our clients and lead our diverse London team and global network. Is that you … your skills, thinking, and career in a way that benefits both you and our clients. The role We are looking for a Junior Product Designer to join the Product & Experience Design Practice at EY Studio+ starting September 2025. We are looking for passionate and imaginative individuals from varying backgrounds, interests and experiences who are eager to build a career … in designing better customer experiences for regulated sectors. There are a couple of things that we ask of everybody: You'll be fascinated by product in all its forms with a desire to deliver great solutions in the teams we put together for clients, to help them improve existing products and services, invent new ones, and ultimately grow businesses. More ❯

and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our … Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our … product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer More ❯

offers great career development opportunities with the chance to move into a Projects Engineering Role. As a Network Engineer at this MSP you will ensure an excellent service and experience is delivered to every client. This role will be a blend of in the office, at home and on client site working as you work to troubleshoot and resolve … customer system issues including software, hardware, and network problems. To be suitable for this Network Engineer role you will possess the following relevant experience: Experience working within an MSP, ISP, IT or VoIP/UCaaS/CCaaS background. A proven working knowledge and experience of network technologies and principles such as VLANS, VPNs and firewalls Excellent … understanding and experience with implementing IT networks including SD-WAN, Wi-Fi, and Security. Experienced at deploying WLANs including design and troubleshooting. Self-motivated with the ability to use initiative both on your own and as part of a team must be confident to question. Excellent communication skills - both written and verbal Strong focus on customer experience More ❯

Account Executive Apply locations United Kingdom - London time type Full time posted on Posted Yesterday job requisition id 110995-JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any … with CMOs and CTOs of some of the biggest brands in the world. You will be working with them to build solutions that allow them to win. We are customer obsessed. You will be called upon to utilize superior salesmanship to develop sales opportunities and identify the necessary decision makers and influencers of the prospective deal. We believe it … work ethic second to none. Every human has the potential to be amazing. Keep learning. AND we are coachable. You've got 4-8 years of enterprise software sales experience, meaning you've experienced the full range of obstacles when behind the wheel of creating a complex & enterprise-wide SaaS deals. We are customer obsessed. You've been More ❯

opportunity to be a part of a team working on industry-leading products and technologies. We focus on initiatives to reduce cost to serve for customers while enhancing the customer experience in the Returns area. Our systems must meet high standards of quality, performance, and reliability, operating around the clock on a massive scale. You will collaborate with … and enthusiastic Support Engineer who is passionate about ensuring quality and is excited about new technology offerings to consumers. BASIC QUALIFICATIONS 1+ years of software development or technical support experience Experience troubleshooting and debugging technical systems Experience scripting in modern programming languages PREFERRED QUALIFICATIONS Experience with distributed, multi-tiered systems, algorithms, and relational databases Our inclusive More ❯

a natural self-starter, it is also important that the candidate can work as part of a team across a range of disciplines. Working with a team of data, customer experience and customer engagement specialists, they will be responsible for developing, proposing and delivering data projects for existing clients. We are looking for someone with strong experience developing end to end data strategies to drive customer engagement experience, with an inquisitive mind and an eye for detail. They need to have the ability to know when to bring in other data specialists, be it analysts, channel specialists or technical experts. We are a small team who are passionate about data within a large creative … development of a loyalty program in 2026. Key deliverables include: Development of in-flight and post campaign performance on an existing live pilot campaign. Collaborate with the analyst and customer strategy team to build a business case to enable scenario planning of future CRM strategies. Develop a data strategy to power a H2 customer first CRM program. Develop More ❯

a natural self-starter, it is also important that the candidate can work as part of a team across a range of disciplines. Working with a team of data, customer experience and customer engagement specialists, they will be responsible for developing, proposing and delivering data projects for existing clients. We are looking for someone with strong experience developing end to end data strategies to drive customer engagement experience, with an inquisitive mind and an eye for detail. They need to have the ability to know when to bring in other data specialists, be it analysts, channel specialists or technical experts. We are a small team who are passionate about data within a large creative … development of a loyalty program in 2026. Key deliverables include: Development of in-flight and post campaign performance on an existing live pilot campaign. Collaborate with the analyst and customer strategy team to build a business case to enable scenario planning of future CRM strategies. Develop a data strategy to power a H2 customer first CRM program. Develop More ❯

support, and idea exchange, we aim to serve our external customers and foster growth through learning and innovation. Job Responsibilities Simplify and reinvent systems, processes, and tools to improve customer experience Manage and develop innovative, production-quality tools to address operational challenges Investigate technical issues thoroughly and provide solutions to prevent recurrence Deliver technical solutions to real business … problems within a global organization Educational Requirements Bachelor's degree in Computer Science, a related field, or equivalent practical experience Experience 2+ years of experience in a large-scale network environment More ❯

We are excited to announce a newly created opportunity to join our Customer Team as our Strategic Account Manager . As our Strategic Account Manager , you will work along-side high-achieving US & UK Brand Champions (our version of CSMs), driving the retention and growth of our local customer base. Operating within our fastest growing markets, you will … nurturing strong relationships with key decision-makers, identifying opportunities for upselling or cross-selling in addition to a focus on renewals and driving long term partnerships that align with customer objectives. The role will see you implementing commercial processes within our scaling SaaS business whilst steering the full utilization of our brand tracking platform. This includes identifying high-potential … term mutual growth and success. Beyond the platform itself, Tracksuit fosters a vibrant community for brand marketers and ambitious leaders of growth brands. This role is central to ensuring customer growth by nurturing relationships and delivering exceptional customer engagement. Why Tracksuit? As one of Australasia's fastest-growing startups, we have assembled a world-class team comprising kind More ❯