426 to 450 of 515 ITIL Jobs in London

compliance management • Service operations and handover • Continuous improvement and optimisation About you: • Bachelor s degree in IT, Business, or related field • PMP, PRINCE2, or ITIL certification preferred • Experience delivering upgrades and Infrastructure SAP projects • 5+ years of experience in IT service transition, managed services, or project management • Experience in large … toward improvement • Experience in handling team resource management and identifying skill gaps • Experience in IT service management (ITSM) and service transition • Strong understanding of ITIL frameworks and best practices • Familiarity with managed service agreements (MSAs) and SLAs Join us to start the journey that is your career path. Career opportunities More ❯

compliance management • Service operations and handover • Continuous improvement and optimisation About you: • Bachelor's degree in IT, Business, or related field • PMP, PRINCE2, or ITIL certification preferred • Experience delivering upgrades and Infrastructure SAP projects • 5+ years of experience in IT service transition, managed services, or project management • Experience in large … toward improvement • Experience in handling team resource management and identifying skill gaps • Experience in IT service management (ITSM) and service transition • Strong understanding of ITIL frameworks and best practices • Familiarity with managed service agreements (MSAs) and SLAs Join us to start the journey that is your career path. Career opportunities More ❯

compliance management • Service operations and handover • Continuous improvement and optimisation About you: • Bachelor’s degree in IT, Business, or related field • PMP, PRINCE2, or ITIL certification preferred • Experience delivering upgrades and Infrastructure SAP projects • 5+ years of experience in IT service transition, managed services, or project management • Experience in large … toward improvement • Experience in handling team resource management and identifying skill gaps • Experience in IT service management (ITSM) and service transition • Strong understanding of ITIL frameworks and best practices • Familiarity with managed service agreements (MSAs) and SLAs Join us to start the journey that is your career path. Career opportunities More ❯

good understanding of Microsoft Azure, cost analysis, and IT service processes. Advanced Excel skills and intermediate Power BI expertise are essential, alongside familiarity with ITIL and ITSM frameworks. Responsibilities: Ownership of Azure financial and billing reports, including spend tracking, reservation analysis, and savings plan reporting. Reviewing cost optimizations and approval … reporting enhancements and exposure to Copilot tools and services to improve IT and reporting processes. Participate in weekly CAB calls and ensure compliance with ITIL and ITSM frameworks. Collaborate with internal teams, finance, and leadership to provide financial insights and support renewals, negotiations, and pre-sales. Maintain clear documentation for … and VLOOKUP/XLOOKUP) and intermediate Power BI skills (Data modelling, report automation). Appreciation and experience toward AI prompt engineering/querying LLMs. ITIL Foundation certification (or strong working knowledge of ITIL/ITSM) and experience with IT service processes, including CAB calls and change reviews. Any Microsoft and More ❯

operations. Work closely with the ITSM team to ensure a seamless service transition for developed solutions. Support and adhere to Corporate IT’s evolving ITIL framework. Assist with the management, maintenance, and optimization of infrastructure and services. Contribute to IT governance across technology, services, processes, and cybersecurity. Manage and maintain … networking, physical/virtual Servers, open source technologies and hosted bespoke applications Significant experience in a Service Operations Management capacity, including all aspects of ITIL frameworks and project delivery lifecycle. Significant experience of developing policy and processes to ensure best practice in Operational Management Significant experience in the delivery of More ❯

operations. Work closely with the ITSM team to ensure a seamless service transition for developed solutions. Support and adhere to Corporate IT’s evolving ITIL framework. Assist with the management, maintenance, and optimization of infrastructure and services. Contribute to IT governance across technology, services, processes, and cybersecurity. Manage and maintain … networking, physical/virtual Servers, open source technologies and hosted bespoke applications Significant experience in a Service Operations Management capacity, including all aspects of ITIL frameworks and project delivery lifecycle. Significant experience of developing policy and processes to ensure best practice in Operational Management Significant experience in the delivery of More ❯

operations. Work closely with the ITSM team to ensure a seamless service transition for developed solutions. Support and adhere to Corporate IT’s evolving ITIL framework. Assist with the management, maintenance, and optimization of infrastructure and services. Contribute to IT governance across technology, services, processes, and cybersecurity. Manage and maintain … networking, physical/virtual Servers, open source technologies and hosted bespoke applications Significant experience in a Service Operations Management capacity, including all aspects of ITIL frameworks and project delivery lifecycle. Significant experience of developing policy and processes to ensure best practice in Operational Management Significant experience in the delivery of More ❯

operations. Work closely with the ITSM team to ensure a seamless service transition for developed solutions. Support and adhere to Corporate IT’s evolving ITIL framework. Assist with the management, maintenance, and optimization of infrastructure and services. Contribute to IT governance across technology, services, processes, and cybersecurity. Manage and maintain … networking, physical/virtual Servers, open source technologies and hosted bespoke applications Significant experience in a Service Operations Management capacity, including all aspects of ITIL frameworks and project delivery lifecycle. Significant experience of developing policy and processes to ensure best practice in Operational Management Significant experience in the delivery of More ❯

follow-the-sun operational support model, ensuring 24x7 resilience and uptime across all of BCG. * Optimize incident, change, and capacity management, ensuring alignment with ITIL best practices and automated workflows. * Lead Service Asset and Configuration Management (SACM), ensuring accurate and real-time management of software and IT assets within the … and automated remediation. * Strong understanding of zero-trust security, regulatory compliance, and risk management. * Excellent leadership, communication, and stakeholder management skills. Preferred Qualifications: * Certifications: ITIL, AWS/Azure/GCP Solutions Architect, SRE Foundation, CISSP, or equivalent. * Experience with Kubernetes, Terraform, Ansible, and AI-powered operations tools. * Strong problem-solving More ❯

Current technical support skills and experience Substantial experience delivering services through Office 365 IT Service Delivery leadership Implementing IT service management processes and tools (ITIL) Managing IT suppliers, ideally across multiple countries or regions Working in fast-paced environments delivering to high-quality standards People management or mentoring of a … skills Outstanding communication skills (written and verbal) Office 365, Azure, Entra ID and Intune (ideally Fortinet environment) Cybersecurity frameworks and defence tools Certifications in ITIL, Microsoft Office 365 and or/Azure You could be a 3rd Line or Senior Support Engineer, Service Desk Team Lead or Manager wanting to More ❯

/IEC 62443, ISO/IEC 27001/27002, GDPR, Cloud Security Alliance (CSA) Star framework, SOC2 Type 2 audits, Information Technology Infrastructure Library (ITIL), Control Objectives for Information and Related Technologies (CoBIT), etc. . click apply for full job details More ❯

release manager in a multi-supplier outsourced model. Strong background in managing service transitions, creating documentation, and adhering to industry best practices. Familiarity with ITIL Change/Release Service Management. ITIL 3 or 4 Foundation certification. Excellent communication, stakeholder management, and relationship-building skills. Proficient in planning, organisational, and problem More ❯

improvement in IT operations processes to maximise efficiency, reliability, and cost-effectiveness. Implement and maintain IT service management processes, ensuring they are aligned with ITIL best practices. Lead the IT incident, problem, and change management processes, ensuring all issues are resolved promptly and effectively. Manage the IT Operations budget, ensuring … a complex corporate environment. Deep understanding of IT infrastructure (including Cloud) and operations, including networking, servers, storage, and security. Expertise in IT service management, ITIL, and other relevant frameworks. Excellent communication and stakeholder management skills. Strategic thinking and planning skills, with a focus on delivering business value. Experience in budget More ❯

Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and … follow up actions. Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. Support and/or manage projects and initiatives as directed by the European … IT Director or European IT Service Delivery Manager. IT Management & Leadership IT Support environment (2nd & 3rd line support) ITSM tools and methodology ITIL practice and methodology Team Management (including Matrix Management of staff) Supporting diverse/remote businesses Education or similar sector Windows Desktop & Server MAC Desktop & Server Server Rooms More ❯

and maintaining lasting relationships Engagement with sales teams and PMO, supporting commercial activities and account plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention … resolve status, production, delivery, and billing enquiries efficiently and effectively Ensure adherence to, and support of compliance controls and policies. Skills and Experience Strong ITIL v3/v4 foundation or demonstrable experience in an ITSM team Experience of successfully managing customer accounts and third parties Knowledge of information and system More ❯

decision-making and optimise performance Support teams in removing impediments and resolving delivery issues promptly Ensure compliance with government standards such as GDS or ITIL where applicable Essential Skills & Experience: Current SC (Security Check) Clearance Proven experience as a Delivery Manager in agile, digital or technology transformation projects Strong understanding … critical infrastructure) Strong organisational and problem-solving skills, with a focus on delivering business value Desirable: Experience with government standards and frameworks (e.g., GDS, ITIL, PRINCE2) Familiarity with tools like Jira, Confluence, Azure DevOps, or Trello Understanding of DevOps and CI/CD principles Knowledge of commercial and procurement processes More ❯

decision-making and optimise performance Support teams in removing impediments and resolving delivery issues promptly Ensure compliance with government standards such as GDS or ITIL where applicable Essential Skills & Experience: Current SC (Security Check) Clearance Proven experience as a Delivery Manager in agile, digital or technology transformation projects Strong understanding … critical infrastructure) Strong organisational and problem-solving skills, with a focus on delivering business value Desirable: Experience with government standards and frameworks (e.g., GDS, ITIL, PRINCE2) Familiarity with tools like Jira, Confluence, Azure DevOps, or Trello Understanding of DevOps and CI/CD principles Knowledge of commercial and procurement processes More ❯

Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days the … Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, a Legal IT background would be preferred. This role also has the chance to progress as they love to promote from within. More ❯

Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days the … Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, a Legal IT background would be preferred. This role also has the chance to progress as they love to promote from within. More ❯

the team when required. Ensure members of the service desk team record accurately and maintain records with the service desk system, in accordance with ITIL processes Seek out opportunities for training and development of the team. Lead cross-team initiatives System Design and Implementation: Involvement in the design and architecture … Demonstrate ability to work on your own as well as part of a team Understanding of project management including Prince2 and Agile. Understanding of ITIL processes. Hours of work Adhere to the Weekly shift pattern, Monday to Friday, 0700am to 1800pm Available to work non business hours (including evenings and More ❯

the team when required. Ensure members of the service desk team record accurately and maintain records with the service desk system, in accordance with ITIL processes Seek out opportunities for training and development of the team. Lead cross-team initiatives System Design and Implementation: Involvement in the design and architecture … Demonstrate ability to work on your own as well as part of a team Understanding of project management including Prince2 and Agile. Understanding of ITIL processes. Hours of work Adhere to the Weekly shift pattern, Monday to Friday, 0700am to 1800pm Available to work non business hours (including evenings and More ❯

be provided). Escalate complex issues to 2nd/3rd line teams. Communicate clearly and effectively with users, ensuring high levels of service. Follow ITIL best practices and support continuous service improvements. Essential Skills & Requirements: Experience in a 1st Line Support or similar IT role (MSP experience is a plus … and remote support tools. Strong customer service and communication skills. Enthusiastic, proactive, and keen to learn and grow. Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL Foundation) are beneficial. What’s in it for you? £28,000 - £30,000 salary, depending on experience. Professional training and certification support. Exposure to diverse More ❯

be provided). Escalate complex issues to 2nd/3rd line teams. Communicate clearly and effectively with users, ensuring high levels of service. Follow ITIL best practices and support continuous service improvements. Essential Skills & Requirements: Experience in a 1st Line Support or similar IT role (MSP experience is a plus … and remote support tools. Strong customer service and communication skills. Enthusiastic, proactive, and keen to learn and grow. Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL Foundation) are beneficial. What’s in it for you? £28,000 - £30,000 salary, depending on experience. Professional training and certification support. Exposure to diverse More ❯

mixed on-premises/cloud environments e.g., Azure/AWS Working knowledge of information security threats and the best way to prevent them Minimum ITIL V3 Foundation certified and significant experience in ITIL aligned environments Excellent stakeholder management experience Have a broad understanding of relevant technologies and the opportunities they More ❯

solutions managed by CT. Facilitate operationalization and maintenance of the technology risk management framework using EY risk framework and industry standard models (e.g., COBIT5, ITIL, NIST) as references. Advocate for funding and skilled resources necessary for risk management initiatives. Work collaboratively with a team of technology risk professionals, both inside … and data privacy or a related field. Strong knowledge and hands-on experience with technology risk management frameworks and standards (e.g., ISACA/COBIT, ITIL, NIST, ISO/IEC 27000, 31000 & 22301, ISQM). Strong stakeholder engagement and management capabilities. Comfortable interacting professionally with all levels of management and subject More ❯