51 to 72 of 72 ITSM Jobs in London

Partners Maintain strong forecasting and pipeline discipline Profile 12+ years enterprise technology sales experience Proven track record closing £1m+ ARR enterprise deals Background in ITSM, workflow automation or enterprise platforms Experienced in consultative, multi-threaded sales cycles Strong executive presence and commercial acumen Interested? Apply directly or message ...

/30 hands-on vs. leadership responsibilities. Essential Skills & Experience Proven experience leading an IT Support or End User Support team. Strong ServiceNow ITSM knowledge. Customer-focused with excellent communication and problem solving skills. Ability to manage high volumes, multitask, and stay calm under pressure. Self motivated, adaptable and team … Active Directory & Azure AD administration skills. Fast learner with a commitment to continuous development. Willingness to work outside core hours when required. Desirable ServiceNow ITSM CUCM CCST Cisco AMP Call centre tools Package £60–70k base salary Up to 20% annual bonus Stakeholder pension (up to 10% employer contribution) Free ...

analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with ...

Engine, Kubernetes, BigQuery, Cloud Storage and Networking Experience with Infrastructure as code (IaC) tools such as Terraform, Ansible Strong understanding of IT service management (ITSM) frameworks like ITIL Experience with DevOps tools and deployment patterns Strong understanding of High Availability and Multi Region Architectures Hands on experience in Application Migrations ...

things forward - Building and maintaining strong client relationships Bonus points for - Experience with platforms such as Salesforce, HubSpot, Freshworks, Atlassian, or other workflow/ITSM tools - Previous implementation experience in a SaaS company - A natural curiosity for how teams work and how processes can be improved ...

flexible approach to consistently meet targets. - Domain knowledge : Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI. - Strong collaborator : Growth-oriented, with a customer-first mindset and the ability to build strong ...

architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution … trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications Primary skills on TSOM implementation Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc. ...

certification. Experience working with Field Service Lightning (FSL). Background in integrating Salesforce with finance, billing, or expense platforms. Familiarity with IT Service Management (ITSM) processes and tools such as ServiceNow or Jira Service Management. ...

Reveal’s global service organisation. This role is responsible for extracting, transforming, analysing, and visualising data from multiple enterprise systems—including Azure, Salesforce, Halo ITSM, and repair/logistics platforms—to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will … with the overall purpose of the position. Data Extraction & Integration Design, build, and maintain reliable data pipelines to extract data from Azure, Salesforce, Halo ITSM, and other internal or third-party systems. Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles. Work with development teams ...

investments. We are now looking for a Senior Project Manager to join us on a key client engagement leading a critical IT Service Management (ITSM) transformation programme. This role will be paid via PAYE and receive all holiday, benefits, etc as a full time salaried employee About the Role ...

Managed Services, Service Delivery, or IT Operations leadership roles. Proven track record of building, scaling, and leading Managed Services teams. Strong experience operating ITSM platforms and service governance frameworks. Demonstrable ownership of service performance, client retention, and commercial outcomes. Experience managing senior client relationships, escalations, and renewals. Deep working knowledge … Ownership Own the Managed Services delivery framework, ensuring strong ITIL alignment across Incident, Request, Change, Problem, and Continual Improvement. Provide strategic oversight of the ITSM platform and service tooling. Establish clear SLAs, KPIs, reporting, and governance structures. Drive continual service improvement through optimisation and automation. Commercial & Contract Management Own Managed ...

Position: ServiceNow Technical Architect - ITSM, ITOM and ITAM Employment Type: Contract Start: ASAP (March/April 2026) Duration: 6 Months Location: London, UK (Hybrid) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale. Client … architectural direction across implementations, enhancements, integrations, and platform modernisation initiatives. Key Responsibilities Define and own end-to-end ServiceNow architecture across modules such as ITSM, ITOM (Discovery & Service Mapping), and ITAM . Design and maintain architectural blueprints, standards, and best practices aligned to enterprise IT strategy and digital transformation goals. ...

improvement in ServiceNow processes and delivery methodologies. Ensure adherence to ServiceNow governance and change management protocols. Requirements: Proven experience managing ServiceNow projects across modules (ITSM, HRSD, ITOM, etc.). Strong understanding of ServiceNow platform capabilities and limitations. ServirceNow Project Management experience Excellent stakeholder management and communication skills. Experience with Agile … Waterfall delivery methodologies. ServiceNow certifications (e.g., Project Portfolio Management, ITSM) are desirable. PMP, PRINCE2, or equivalent project management certification is a plus. ...

Director of Solutions Architecture & Practice Lead (ITSM, ITOM, ITAM, IT4IT, AIOps, ServiceNow) Our award-winning global client is seeking an experienced Director of Solutions Architecture & Practice Lead to lead large-scale transformation deals ($10m+) and build a world-class Solutions Architecture and Technology Consulting capability. Key Responsibilities Lead solution strategy … Architecture practice Establish a Technology Consulting Services capability Lead and mentor a global team of senior solution architects Solution Domains IT Service Management & Operations (ITSM, ITOM, ITAM, IT4IT, AIOps, ServiceNow) Project & Governance Frameworks (PMI, PRINCE2) Connectivity Services (Network Underlay & Overlay) Cloud Infrastructure (Managed Hosting, Hybrid & Platform Services) Managed Security (Firewalls ...

workflow solutions that improve efficiency, automation, and user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer … code reviews, technical standards and knowledge sharing What We're Looking For Strong hands-on experience with the ServiceNow platform Good understanding of ITSM, HRSD, CSM or Employee Experience workflows Experience with JavaScript, HTML, CSS and ServiceNow development tools Integration experience with third-party systems Strong problem-solving and troubleshooting ...

Application Support Specialist – London (4 days per week in the office) – £35,000 to £40,000 Please note: This position does not offer sponsorship. Applicants must have full legal eligibility to work in the UK ...

Introduction SymphonyAI Financial Services is seeking a Senior Product Manager (AI First) to lead the product vision and roadmap for our Sensa Investigation – the central case management, workflow, and analyst experience layer across our financial ...

Drive Product Lifecycle Ownership Lead platform ideation, launch, iteration, and sunset Establish governance, support models, and clear documentation standards Maximise Technology Investments Leverage existing ITSM tools and frameworks Optimise cloud and DevOps investments to deliver measurable ROI Shape the Future of Platform Engineering Leadership & Commercial Impact As a senior leader … agile and DevOps transformation Strong understanding of: Hybrid & multi-cloud environments CI/CD pipelines SRE & DevSecOps models Observability & monitoring platforms ITIL and ITSM frameworks Experience defining and tracking OKRs/KPIs A product-centric mindset applied to platform engineering Demonstrated cross-functional leadership Experience in platform product management ...

including user accounts, groups and computers. Develop any relevant documentation for processes or problem and solution insight information Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers … devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas ...

Tune search/platform performance: workload rules, concurrency limits, Data Model Acceleration (DMA), summary indexing, and scheduling optimisation. Implement alerting, event enrichment, routing to ITSM/ChatOps, suppression windows, maintenance schedules, and runbook automation. Govern data ingest and security: allow/deny lists, PII handling, TLS/mTLS, token/… data quality SLAs. Integrate upstream sources/pipelines: OpenTelemetry (OTLP), Prometheus exporters, Fluentd/Fluent Bit/Vector, Kafka (with TLS), CMDB/ITSM enrichments, and AIOps/ML anomaly detection. Essential Skills & Experience Deep Splunk Enterprise expertise: SPL mastery, CIM alignment, KV stores/lookups/macros, saved searches ...

government/public sector technology opportunities, including: Cloud and infrastructure services Software and application delivery Digital transformation programmes DevOps and modern engineering practices IT service management and managed services These bids are typically large-scale (£10 million+) and require exceptional writing quality, structure, and persuasive messaging. Experience Required … major bids valued at £10 million+ , where written submissions were pivotal Strong technical writing expertise across infrastructure, applications, cloud, digital transformation, DevOps, and ITSM Excellent working knowledge of HMG frameworks such as G-Cloud, DOS, CCS and related government procurement routes Ability to produce compelling, buyer-focused responses with clear ...

burst analysis Optimise search and platform performance (workload rules, DMA, summary indexing, scheduling hygiene, concurrency tuning) Implement intelligent alerting and automated routing into ITSM and ChatOps platforms, including enrichment, suppression windows, and maintenance scheduling Govern data ingestion and security controls (RBAC, retention, PII handling, TLS, token governance, index and role … Solid security and compliance knowledge (TLS/mTLS, certificate/token hygiene, PII controls, auditability, role/index mapping) Automation and integration expertise across ITSM, ChatOps, webhooks, CMDB enrichment, and AIOps tooling ...