51 to 75 of 96 ITSM Jobs in London

recurring problems. The successful candidate should have the following skills Prior experience of providing VIP level support Service desk experience 1st/2nd line support experience Jira Service Desk ITSM Process Knowledge/Escalation management experience Central London | 5 days a week onsite | £30,000 to £32,000 If you are a junior to mid level IT Support Analyst with More ❯

The successful candidate should have the following skills Prior experience of providing VIP level support (must have) Service desk experience 1st/2nd line support experience Jira Service Desk ITSM Process Knowledge/Escalation management experience Central London | 5 days a week onsite | £30,000 to £32,000 If you are a junior to mid level IT Support Analyst with More ❯

who you love, we believe you should be you. If this sounds like a role and a culture that appeals to you, apply now Requirements Experience in technology operations, ITSM including Service Asset and Configuration Management Created incident response playbooks Developed and tested recovery plans, identified and resolved gaps in resilience Managed incidents and led responses to disruptions Worked with More ❯

support ensuring timely resolution of user issues and service requests Manage IT service requests and incidents efficiently using industrystandard tools and processes Collaborate with crossfunctional teams to improve IT service management and implement best practices Continuously update technical knowledge related to Service Desk operations and emerging technologies Ensure adherence to ITIL frameworks and maintain service level agreements SLAs Participate in More ❯

features. Proven experience operating within BAU and continuous improvement environments. Excellent communication, documentation, and stakeholder management skills. Background working within large, global, or highly matrixed organisations. Desirable Skills ServiceNow ITSM experience (bonus, not essential). Exposure to consolidation, transformation, or optimisation programmes. Understanding of FieldVu data flows and integrations. Experience within equipment rental, field operations, or logistics environments. Engagement Details More ❯

London, UK (Hybrid for 3days/week) Per day rate: 250 GBP (Inside IR35) Position Overview We are looking for a DevOps Engineer CMDB & Automation to join our IT Service Management and Operations team click apply for full job details More ❯

You’ll lead a team of developers, drive platform architecture, and ensure best practices across multiple ServiceNow modules. Key Responsibilities Lead end-to-end ServiceNow solution design and development (ITSM, ITOM, CSM, GRC, App Engine, etc.). Translate business needs into technical architecture and integrations. Guide developers, enforce coding standards, and optimize platform performance. Manage CMDB, Discovery, and automation initiatives. More ❯

love, we believe you should be you. If this sounds like a role and a culture that appeals to you, apply now Requirements Experience in technology operations and administration, ITSM and ITIL Understanding of various types of Enterprise IT environments, including cloud computing, cyber security systems and corporate applications Designed, deployed and operated IT controls and procedures Created policies and More ❯

ServiceNow advisory, implementation, and managed services business in the UK. The ideal candidate will have a strong network within the ServiceNow ecosystem and a proven track record of selling ITSM, ITOM, ITAM, and related ServiceNow propositions into enterprise clients. Responsibilities Identify, prospect, and close new enterprise accounts for ServiceNow services in the UK market. Build and leverage relationships with ServiceNow More ❯

ServiceNow platforms within an MSP or SaaS environment. Strong leadership capabilities with a track record of managing and motivating diverse teams. Deep understanding of ServiceNow enterprise modules such as ITSM Pro, ITOM, SecOps, CSM, HR, and Risk, including platform architecture. Knowledge of Agentic AI, including autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Proven ability to shape product More ❯

with platform strategy. Developing and maintaining integrations between ServiceNow and other core internal systems using APIs, IntegrationHub, or other tools. What we are looking for: Proven ServiceNow development experience (ITSM, CSM). Experience and knowledge of languages such as: HTML, CSS, JavaScript. Experience working in a Domain Separated Platform. Experience with Web Technologies and platform integration methods (Hub & Spoke methodology More ❯

UI policies, ACL's, data policies, UI scripts Lead and participate in development effort of solutions in three (3) or more of the following specializations: -ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) -Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) -Custom Application Development (Scoped Applications) -3rd Party Integrations Development (REST, SOAP, MID Servers, or More ❯

UI policies, ACL's, data policies, UI scripts Lead and participate in development effort of solutions in three (3) or more of the following specializations: -ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) -Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) -Custom Application Development (Scoped Applications) -3rd Party Integrations Development (REST, SOAP, MID Servers, or More ❯

London, UK (Hybrid for 3days/week) Per day rate: 250 GBP (Inside IR35) Position Overview We are looking for a DevOps Engineer CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB) , while driving automation initiatives across infrastructure and application environments. The ideal candidate … and application deployment. Integrate CMDB with DevOps pipelines to enable automated updates of configuration items. Build automated solutions for CI/CD, monitoring, and reporting. Integration & Collaboration Collaborate with ITSM, infrastructure, and application teams to ensure CMDB supports operational needs. Integrate CMDB with cloud platforms (AWS, Azure, GCP) and DevOps tools (Jenkins, GitLab, Ansible, Terraform). Work closely with change … ServiceNow CMDB capabilities and DevOps automation trends. Recommend and implement best practices for CMDB and automation processes. Required Skills & Qualifications Technical Expertise Hands-on experience with ServiceNow CMDB and ITSM modules. Strong knowledge of automation tools (Ansible, Terraform, Puppet, Chef). Proficiency in scripting languages (Python, PowerShell, Shell). Familiarity with CI/CD tools (Jenkins, GitLab, Azure DevOps). More ❯

year specifically focused on the ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management and defect tracking tools (e.g., JIRA, Confluence, TestRail, HP ALM ). Familiarity More ❯

for the timely resolution of all Incidents and Requests working with local and global resolver groups as well as third parties. Perform onsite interventions in response to Service Desk ITSM ticket allocation. Carry out local fault investigations, repairs of faulty equipment and services including hardware replacements to the highest standards, working with the appropriate global resolver group where required. Carry More ❯

Oversight: Manage and optimise an annual operational technology budget (~£1.5m). Vendor & Partner Management: Oversee technology suppliers, SaaS vendors, and strategic partners to maximise value. Service Excellence: Drive service maturity, ITSM improvements, and user-focused service delivery (including helpdesk, desktop, mobile, A/V, networks, and SaaS applications). Application & Platform Management: Ensure enterprise applications and workplace platforms are secure … and foster collaboration with HR, Communications, Facilities, and Technology teams. Profile Required Experience & Skills : Proven leadership in a digital workplace, IT service, or application support team. Expertise in IT service management and driving service maturity. Experience with ITIL foundations, modern ITSM tools (e.g., ServiceNow), and application lifecycle management. Strong customer focus with experience in user engagement and business partnering. Skilled … in M365, Azure, and workplace technology platforms. Ability to define goals, KPIs, and drive continuous improvement through data. Preferred Experience: Enterprise IT service management and employee productivity technologies. Organisational change management and continuous improvement (Lean Sigma or similar). Experience optimising Azure Cloud and M365 environments. Qualifications : Bachelor's degree in Computer Science, IT, or equivalent experience. ITIL Foundations or More ❯

Enterprise Account Executive Enterprise IT software sales - home based £60000 plus Uncapped double ote High-Growth Software Company requires a Senior Sales Executive! ITSM/ITOM Software Company requires a driven sales professional with expertise in enterprise IT software. We are seeking a capable sales executive to play a pivotal role in continued growth; the position has excellent professional de More ❯

Assist with software access and configuration via the company’s software portal. Troubleshoot upgrade-related and end-user device issues, escalating where appropriate. Log and manage tickets in the ITSM platform in line with SLAs. Maintain accurate documentation of incidents and resolutions. Communicate clearly with users of varying technical abilities. Monitor progress and provide daily updates to project leads. Essential … desktop environments. Hands-on exposure to OS deployment, upgrades, and/or device refresh projects. Good understanding of Microsoft 365, Active Directory, and general device troubleshooting. Experience using ITSM ticketing tools (ServiceNow desirable). Strong customer service, communication, and organisational skills. Able to work independently and produce supporting user documentation. Desirable: Previous experience supporting device rollout or upgrade programmes. Knowledge More ❯

design, development, and implementation of enterprise-scale ServiceNow solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills. Key Responsibilities Architecture & Design Define and … aligned with business needs. Lead technical design sessions and translate business requirements into technical solutions. Platform Ownership Oversee ServiceNow platform governance, upgrades, and integrations. Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture. Drive automation and innovation across IT processes using ServiceNow capabilities. Technical Leadership Provide technical guidance to developers, administrators, and implementation teams. Review … ServiceNow roadmap planning and solution adoption. Communicate complex technical concepts to non-technical stakeholders. Required Skills & Qualifications Technical Expertise Extensive hands-on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM). Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub. Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations. Proficiency in automation More ❯

technology investments. At DXC Technology we have an exciting opportunity for an experienced Integration Solutions (IS) Service Line Architect (SLA). You will possess a digital orientation to modern ITSM tools and End-to-End Service (Management) Delivery and pre-sales expertise needed to lead the design, development, and delivery of compelling solutions. You are responsible for acting as the … offering specialist in the solution team to cover the related set of DXC Offerings & Capabilities across DXC Platform X, Enterprise Service Management (ESM), Service Integration & Management (SIAM) and ITSM Tool Integrations within a pursuit. The IS SLA also focuses on solutioning and providing technical sales support ensuring that the response integrates with the overall solution. You manage all deliverables pertaining … with a customer, able to listen and guide a technical discussion, able to clearly articulate complex topics. Proven track record with IT customers Extensive knowledge and experience with modern ITSM tools, ITIL and API technologies, solutions, and architectures. Experience in the integration and proposal of 3rd party suppliers/products. Able to work with and manage customized solutions and products More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security … and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams … equivalent hands-on experience). 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD ; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). More ❯

disputes and aligning outcomes with business goals. Safeguard customer intellectual property by embedding knowledge management and assurance practices across service operations. Lead the strategic development and optimisation of the ITSM ServiceNow toolset, working with vendors to maximise its value. Desirable Skills/Knowledge/Experience Strategic Service Leadership: Ability to lead and evolve IT service delivery, ensuring alignment with business … contracts, SLAs, and supplier relationships (onshore/offshore), ensuring alignment with business objectives. Knowledge & IP Protection: Familiarity with embedding knowledge management and assurance practices to safeguard customer intellectual property. ITSM Toolset Expertise: Hands-on experience with ITSM platforms, especially ServiceNow, including strategic development and vendor collaboration to maximise value. More ❯

in CAB/TCAB meetings and ensure adherence to governance standards * Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required * Proven experience in IT Service Management, ideally within legal or large enterprise * Strong knowledge of ITIL v4 (Foundation certificate essential) * Familiarity with Problem, Incident & Change Management best practices * Hands-on experience using ITSM tools (e.g. More ❯

Define and implement service architecture for integrated services across multiple suppliers Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred) Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking Lead service transition activities, including operational readiness checks and runbook creation Operate within … Act as the central point of contact for service integration issues and supplier collaboration Required Skills: Strong experience in SIAM and multi-supplier environments Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred) Proven ability to design service architecture, ticket flows, and SLA frameworks Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory Desirable: Cloud infrastructure knowledge More ❯