51 to 75 of 110 ITSM Jobs in London

experience scoping, managing, and executing customer pilots or proofs of concept. Expertise in at least two of the following: Contact Center, Customer Service software, ITSM, Business Intelligence, Data Warehousing, Workforce Management, QA or Integration & Middleware. Strong understanding of AI and automation technologies (LLMs, NLP, ChatGPT, MCP, predictive analytics) and their ...

experience scoping, managing, and executing customer pilots or proofs of concept.* Expertise in at least two of the following: Contact Center, Customer Service software, ITSM, Business Intelligence, Data Warehousing, Workforce Management, QA or Integration & Middleware.* Strong understanding of AI and automation technologies (LLMs, NLP, ChatGPT, MCP, predictive analytics) and their ...

processes Map current and future state identity lifecycle processes Gather and define business and technical requirements Capture integration requirements (HR systems, SIEM, PAM, ITSM, AD/Entra) Support application onboarding, role modelling, and access policies Document data flows, attribute mappings, and provisioning rules Work with global stakeholders to align regional ...

. Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models ...

. Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models ...

Monday to Friday) The Person Open to candidates with similar experience from either MSP or in-house environments Strong exposure to Microsoft technologies and ITSM frameworks Ideally 2–3 years’ relevant experience within a 300–500 employee environment, or supporting similar-sized clients within an MSP Degree or formal qualifications ...

levels. The role will also act as Workstream Lead within the organisation's Operational Resilience programme, with a specific focus on maturing our ITSM/ITIL practices, particularly aligned to DORA. Ideal Experience: Strong understanding of ITIL v 3 or 4 service management principles and their practical application … operations Broad technical knowledge across desktop, application, infrastructure, and cloud services (Microsoft 365, Azure, networking, server technologies) Familiarity with enterprise ITSM tooling (e.g. Halo, ServiceNow, Jira Service Management) and reporting platforms Proven vendor and contract management skills, including SLA negotiation, performance management, and issue escalation Ability to lead, inspire ...

levels. The role will also act as Workstream Lead within the organisation's Operational Resilience programme, with a specific focus on maturing our ITSM/ITIL practices, particularly aligned to DORA. Ideal Experience: Strong understanding of ITIL v 3 or 4 service management principles and their practical application … operations Broad technical knowledge across desktop, application, infrastructure, and cloud services (Microsoft 365, Azure, networking, server technologies) Familiarity with enterprise ITSM tooling (e.g. Halo, ServiceNow, Jira Service Management) and reporting platforms Proven vendor and contract management skills, including SLA negotiation, performance management, and issue escalation Ability to lead, inspire ...

Position: ServiceNow Project Manager - ITSM/ITOM Employment Type: Contract Start: ASAP (June/July 2026) Duration: 6 Months Location: London or West Midlands, UK (Hybrid - 3 days per week office) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract … seeking an experienced Project Manager to lead enterprise-scale ServiceNow transformation initiatives , focused on implementing AI-powered capabilities across IT Service Management (ITSM) and IT Operations Management (ITOM). This role will drive the successful adoption of ServiceNow Now Assist , enhancing operational efficiency, automating service workflows, and improving user experience ...

prospecting and full ownership of deals Candidates unable to clearly articulate specific, verifiable deal wins Nice to Have Experience selling into IT operations, ITSM, or service management environments Exposure to technical founder-led sales environments Familiarity with complex enterprise workflows and operational systems Package & Benefits Competitive base salary Uncapped commission ...

/ul p b Technical Domain Expertise:/b/p ul li Deep experience in Enterprise IT architecture including enterprise integration, ERP, ITSM, identity management, and IT service delivery at scale/li li Experience working at the intersection of Enterprise IT, digital transformation and product/engineering translating ...

documentation, procedures, and configuration records current and well-maintained. Installing operating systems and software in line with incoming workload. Using ServiceNow as the primary ITSM tool. Overseeing local hardware inventory and stock control . Working closely with colleagues across the Digital Workplace area to resolve issues efficiently. Identifying opportunities ...

senior level across the platform. Advanced configuration using Business Rules, Client Scripts, UI Policies, and Flow Designer. Hands-on experience configuring and optimising ITSM and ITOM modules. Strong background in data modelling, CI relationships, and CMDB design. Expert in designing synchronous/asynchronous REST/SOAP integrations (inbound and outbound ...

Segment. Build and maintain strong relationships with clients. Develop and implement sales strategies and initiatives to achieve revenue targets. Implement best practices in IT service management, project management, and operational processes. Monitor key performance indicators (KPIs) to assess operational performance and make data-driven decisions. Develop and manage the account ...

Segment. Build and maintain strong relationships with clients. Develop and implement sales strategies and initiatives to achieve revenue targets. Implement best practices in IT service management, project management, and operational processes. Monitor key performance indicators (KPIs) to assess operational performance and make data‐driven decisions. Develop and manage the account ...

full ownership of the end-to-end sales cycle: prospecting, qualification, value-driven solution positioning, proposal creation, negotiation, and deal closure Position ServiceNow offerings (ITSM, ITOM, ITAM, CSM/CRM, IRM, AI-driven solutions) as business outcomes, not just technology Define and execute a territory and account growth strategy aligned ...

years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory ...

scripting (PowerShell, PowerCLI) for automation and administration Experience with Cisco MDS Fabric switches and broader data centre networking concepts Familiarity with SQL Server and ITSM tools such as ServiceNow Proven ability to work in complex, multi-region environments with overlapping time zones Experience mentoring or supporting junior engineers within infrastructure ...

seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. ... CRWG1_UKTJ ...

skilled Software Engineer to join their team for a six-month contract. This is an excellent opportunity to support and enhance legacy Remedy ITSM platforms, ensuring smooth operations and successful migrations. Wha... CRWG1_UKTJ ...

associated services (Group Policy, DNS, Sites & Services) Experience managing technical teams and operating in high-pressure environments Solid understanding of IT Service Management (ITSM), including incident, problem, and change management processes Experience with ITSM tools (e.g., Jira) and working within SLA-driven environments Familiarity with legacy systems connectivity (e.g. ...

optimisation and future scalability planning Key Responsibilities Lead and develop the IT Service Operations and Digital Workplace function across multiple sites Drive service maturity, ITSM best practice, and continuous improvement initiatives Build trust and confidence in technology services across the business Manage and develop a team of technical support … both strategic and operational environments. You will likely bring experience within: Digital Workplace/End User Computing (EUC) IT Service Operations/Service Delivery ITSM and service maturity programmes Microsoft 365 environments Technology transformation and continuous improvement initiatives You will also demonstrate: Strong people leadership and team development capability Excellent ...

optimisation and future scalability planning Key Responsibilities Lead and develop the IT Service Operations and Digital Workplace function across multiple sites Drive service maturity, ITSM best practice, and continuous improvement initiatives Build trust and confidence in technology services across the business Manage and develop a team of technical support … both strategic and operational environments. You will likely bring experience within: Digital Workplace/End User Computing (EUC) IT Service Operations/Service Delivery ITSM and service maturity programmes Microsoft 365 environments Technology transformation and continuous improvement initiatives You will also demonstrate: Strong people leadership and team development capability Excellent ...

security, and infrastructure) Proven ability to plan and deliver projects, not just execute technical tasks Experience supporting BAU environments alongside project delivery Familiarity with ITSM processes (incident, change, problem management) Strong organisational and coordination skills, with attention to detail Experience with Jira or similar project management tools For this role ...

data migration in enterprise IT transformation programmes where ServiceNow is the main platform . Hands-on experience with ServiceNow as target platform (TPSM/ITSM preferred). Excellent knowledge of Import Sets, Transform Maps, and ServiceNow data models . Strong ETL, SQL, data quality , and reconciliation experience . Proven experience ...