26 to 50 of 114 Service Delivery Jobs in London

cloud, cyber security, or managed support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills ...

integrating ServiceNow solutions across Customer, Technology, and Employee Experience workflows. Key Responsibilities Design and develop ServiceNow workflow solutions across: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, Onboarding & Transitions, Workplace Service Delivery Build modern user experiences using … Next Experience UI, UI Builder, and Service Portal. Configure role-based dashboards and customised workflows aligned to client requirements. Integrate ServiceNow with external platforms using REST/SOAP APIs and IntegrationHub. Support data migration and ensure data consistency across ServiceNow modules and external systems. Required Experience Hands-on ServiceNow ...

integrating ServiceNow solutions across Customer, Technology, and Employee Experience workflows. Key Responsibilities Design and develop ServiceNow workflow solutions across: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, Onboarding & Transitions, Workplace Service Delivery Build modern user experiences using … Next Experience UI, UI Builder, and Service Portal. Configure role-based dashboards and customised workflows aligned to client requirements. Integrate ServiceNow with external platforms using REST/SOAP APIs and IntegrationHub. Support data migration and ensure data consistency across ServiceNow modules and external systems. Required Experience Hands-on ServiceNow ...

expertise will ensure changes are implemented efficiently, with minimal risk or disruption , while meeting internal controls and regulatory standards. You will join the IT Service Delivery team , responsible for managing tools and processes that enable delivery and support of IT services. The team drives continuous improvement … Service Management (ITSM) , with a strong focus on operational resilience and DORA compliance . What You'll Be Doing Change Governance & Execution Lead the end-to-end IT change management process , covering standard, emergency, and major changes. Chair Change Advisory Board (CAB) meetings , ensuring changes are assessed, approved ...

Cloud Data Platform within a managed services environment. You'll play a key role in ensuring platform stability, performance, and continuous improvement, working across service management processes and technical delivery. This role suits someone who is comfortable operating at the intersection of infrastructure, cloud platforms, and IT service … asset and configuration management processes to ensure accurate and up-to-date infrastructure records Support availability and capacity management , ensuring the platform meets agreed service levels Lead and contribute to change management , ensuring changes are controlled, tested, and documented Provide hands-on coding and scripting to support automation, monitoring ...

Release Analyst This is a rare opportunity for a Senior Delivery Analyst to step into a newly created role where process, governance, and influence matter more than hands-on technical delivery. You will take full ownership of release and delivery activity across a complex IT environment, sitting independently … from Change, with the mandate to define, embed, and continuously improve how delivery is done. This is a role for someone who enjoys structure, accountability, and being the calm, trusted presence at the centre of delivery. Why this role stands out Ownership of a newly created, high-visibility role ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

Location : London Department : Service Delivery Contract type : Permanent Hours : 37.5 Salary : £15,600 - £20,000 per annum The Team Behind the Success You will be joining a people-focused, values-driven business that has proudly earned Best Companies accreditation for three years running. We place employee engagement … heart of our culture, ensuring our team feels valued and supported. With customer engagement also at our core, we strive to provide exceptional service and lasting relationships. As we continue to grow, 2026 promises to be an exciting year, theres no better time to be part of our journey. ...

large, global organisation where technology plays a central role in how the business operates. Core systems underpin finance, people, knowledge management, client engagement, and service delivery, making this a high-profile and business-critical position. The organisation continues to invest in modern platforms, cloud services, automation, and integration … Working across the business to understand needs, manage demand, and translate requirements into practical technology outcomes ** Overseeing vendors and suppliers, holding them accountable for service quality, cost, and delivery ** Supporting complex incidents and live service issues when required, ensuring minimal disruption ** Playing a key role in system ...

Role OverviewWe’re looking for a Service Design Lead to help shape and refine Nest’s end-to-end services and digital experience. You’ll apply human-centred design and strategic thinking to bring clarity to complex journeys across multiple channels, ensuring they feel coherent, inclusive and grounded … good at spotting potential and offer a generous training budget. The minimum criteria for this role are: Significant experience (10+ years) leading and delivering service design and product design preferably within a regulated business or design agency/consultancy supporting a regulated business Strong understanding ...

deliver operational excellence and drive innovation across enterprise systems. You’ll lead high-performing teams, collaborate with senior stakeholders, and ensure seamless IT service delivery across applications, infrastructure, and user support. Role & Responsibilities: Entrata Application Service Management Build and lead a dedicated team to support the Entrata … teams. Strong understanding of IT infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities. Don’t miss this opportunity ...

Administrator with good skills around VMware and Azure within an ITIL framework. The role: Working with colleagues in the Technology department and our managed service suppliers to deliver high-quality, secure, and resilient computing platforms. Delivering day-to-day support, configuration, and implementation of our hybrid cloud platform services. … computing platforms, ensuring operational aspects are fully considered, and advising Technology colleagues on application hosting decisions. Skills required: Experience working in a high-pressure service delivery environment, where the platforms are fundamental to delivering the highest quality of service. Strong interpersonal skills to deliver successfully across a broad ...

root cause analysis (RCA) for recurring or high-impact incidents. Log and track problems through to resolution and closure to reduce recurrence and improve service stability . Maintain and govern the Known Error Database (KEDB) to ensure knowledge sharing across teams. Collaborate with engineering, infrastructure, and application teams … Enforce consistent process adherence across EMEA to maintain standardisation and operational integrity. Produce regular reports and dashboards on incident trends, problem resolution progress, and service performance. Identify opportunities to improve processes, tools, and automation to reduce operational risk. Participate in service reviews and post-incident/post-problem ...

Start Role Overview Morela is supporting our client on an exclusive basis . We are seeking a ServiceNow Senior Developer with strong HRSD (HR Service Delivery) experience and exposure to CBS . You will design, build, and enhance HR solutions, working closely with HR and technical stakeholders … enterprise environment. Key Skills & Experience • Strong hands-on experience with ServiceNow HRSD • Exposure to CBS (Common Business Services) • ServiceNow scripting, workflows, Flow Designer, and Service Portal• Agile delivery experience• Ability to work independently and provide technical leadership Desirable • ServiceNow certifications (CSA, CAD, HRSD)• Experience integrating with HR systems ...

success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. … cross-selling additional products or services. Strategic Planning: Develop territory and account plans to achieve client goals and drive revenue growth. Project Coordination: Oversee delivery of products or services, ensuring client requirements are met on time and within scope. Performance Reporting: Track and report key metrics such as renewals ...

This is an exciting opportunity for an exceptional, experienced AV Team Lead to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Operational Responsibilities: Service ownership … aspects of day to day delivery to our clients and partners Primary point of contact onsite for our client Staff management to the onsite team/s and rota Provide comprehensive reporting to the service delivery and account manager Attend monthly and quarterly service review meetings ...

experienced Programme Director to take overall ownership of this large-scale, multi-vendor transformation. The successful candidate will lead programme planning, execution, and delivery across operational, technical, commercial, and governance workstreams — ensuring alignment, control, and measurable outcomes. This is a pivotal leadership role, driving the successful transition of systems … services while laying the foundations for ongoing innovation and continuous improvement. Key Responsibilities Serve as overall programme lead, accountable for the successful delivery of the Target operating model and associated service transitions. Develop, agree, and manage a comprehensive implementation plan spanning all delivery partners and internal stakeholders. ...

Your role at a glance As the Critical Facilities Maintenance Shift Engineer, you will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. You will provide engineering services and guidance in general … rota. This is a full time site based role at our LON1 site in Dagenham. What we are looking for Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively involved in the on-going technical evaluation of all plant and equipment, suggestion ...

Contract Business Analyst (IT Service Management/Operations) 6 months with a view to extending Outside IR35 Flexible hybrid working (London/remote) Context We're seeking an experienced Business Analyst to join a high-profile UK IT Operations centralisation programme. This is a hands-on, impactful role supporting … discovery, transition, and change management phases of a major IT transformation initiative. You'll play a central role in standardising and streamlining IT service delivery across multiple business units, working closely with senior IT leaders. This is a high-visibility position where your expertise will directly shape ...

processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock … with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities ...

Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months initial contract My client is looking for an experienced Senior Service Desk Engineer with strong 3rd line support experience to join their growing IT function. … Microsoft technology skills and a solid background in resolving complex technical issues. The successful candidate will play a key role in escalated support, automation, service improvement, and mentoring junior team members. Key Responsibilities - Act as a 3rd line escalation point for complex Incidents, Problems, and non-standard Requests. Provide ...

edge of financial markets. You will be responsible forensuring optimal performance and uninterrupted facilities operations across reception, mail services, conference centre operations and food service areas. This London headquarters is not just an office it is a mission-critical environment where world-class traders, engineers, and researchers collaborate … office environment has diverse operational and design needs. You'll liaise with the parties involved in designing, building and managing the amenity spacesincluding food service operators, consultants, architects, engineers, project managers, facilities managers, equipment suppliers and manufacturersto ensure those needs are met with the right solutions. In this Senior ...

Romania Why we need this role As a Procurement Business Partner you'll play a critical role in enabling successful customer bids and contract delivery by supporting the Sales and Solutions teams with procurement expertise. The role focuses on identifying, negotiating, and securing bespoke supplier contracts that align with … specific customer requirements, timelines, and commercial targets. This includes working closely with suppliers to co-develop tailored delivery models and ensuring procurement solutions are commercially and operationally viable. The role requires strong technical understanding of the services and solutions offered by the business, agility to manage varied bid demands ...

UK. Please note this is a 5 day a week on-site role in the London Bridge (SE1) area. Main responsibilities include: Technical Support & Service Delivery Provide first and second-line support for desktops, laptops, mobile devices, and peripherals. Troubleshoot and resolve incidents using remote support tools (e.g. … DHCP/DNS) Ideally you will also have the following: Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune If you meet the criteria above then we very much look forward to hearing ...