26 to 50 of 508 Service Delivery Jobs in London

Service Delivery Manager to work within one of the most progressive private equity houses/investment managers in the Financial Services sector. Since their inception 50 years ago they have gained a march on their competition by being early pioneers in the green energy sector. The Service Delivery Manager role involves monitoring service delivery, managing comprehensive and cost-effective service level agreements, and developing strategies that align with the strategic needs of the organisation. This role will be based in the City for 4 days per week, with 1 day remotely, and … the package includes a very generous bonus and the full range of banking benefits. Required Experience: Successfully led a team to strategy, transforming Service Management to best practice maturity levels, resulting in highly reliable technology infrastructure and efficient services that provide high levels of customer satisfaction. Solid skills and More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual … obligations. · Manage relationships with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination … Implement and manage the SIAM model to ensure cohesive end-to-end service delivery by overseeing vendor interdependencies and ensuring compliance with service level agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service related issues More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual … obligations. · Manage relationships with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination … Implement and manage the SIAM model to ensure cohesive end-to-end service delivery by overseeing vendor interdependencies and ensuring compliance with service level agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service related issues More ❯

Service Delivery Business Analyst at N Consulting Ltd Role: Service Delivery Business Analyst Skills: CMDB, Advanced Excel, Power BI Employment Type: Contract Location: London, UK Requirements: Skills to translate the stakeholder requirements/expectations into work for IT Partners. Skills in data extraction, loading, analysis, and … Support, Development, Infrastructure teams. Good understanding of the ITIL framework and Project Management methodologies. Good and broad outlook, incident, change/release, problem analysis & delivery skills e.g. root cause analysis, prioritisation, planning/scheduling, facilitation, implementation, and continuous improvement skills. Excellent verbal and written communication, presentation, coordination, and negotiating … and problem-solving skills, presenting appropriately. Experience interacting with technology and business in influencing management on a day-to-day basis. Experience in using Service Now/CMDB to levels of extracting data and providing Dashboards. Awareness of Fusion. Experience Required: Bachelor's degree in Computer Science or equivalent More ❯

just work for our customers; we work with them, closely understanding their unique needs and challenges. Our commitment is to be more than a service provider; we strive to be a trusted partner, guiding our customers through the ever-changing digital landscape and helping them achieve their business goals. … Your Impact As an Account Service Manager at Deliverect, you will be responsible for managing customer relationships, ensuring service delivery excellence, and driving customer satisfaction. Serving as the primary operational contact, you will work closely with customers to understand their needs, resolve service-related issues, and … optimize their experience with Deliverect's products. A Typical Day Reviewing key customer accounts, ensuring service delivery aligns with SLAs and customer expectations. Proactively engaging with customers to understand their current challenges, providing consultative solutions and technical insights. Monitoring performance metrics such as NPS, retention, and service More ❯

The team you'll be working with: You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, AMO, Cloud technology and legacy ITO. We … align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. We are passionate about delivery and live the NTT DATA values in parallel with a healthy work/life balance and a great team spirit. … doing: The role expects you to work on your own and as part of the greater team to deliver a successful and always improving service to our customer. You will be responsible for: Technical: Driving high levels of customer service and satisfaction. Provide first class face to face More ❯

HCAS Salary period Yearly Closing 06/05/:59 Job overview The Royal Marsden NHS Foundation Trust is seeking an experienced and strategic Service Delivery Manager to lead on the financial, operational support, and performance monitoring functions of our world-class Clinical Genomics service. This is an … opportunity to contribute to the delivery of cutting-edge cancer diagnostics and research in an internationally renowned institution. The Service Delivery Manager will play a key role in overseeing departmental service and business delivery, ensuring financial efficiency, and driving service improvement. The role involves … and operational improvements. • Stakeholder engagement - Collaborating with internal and external partners, including NHS networks, suppliers, and private contracts. • Performance monitoring - Ensuring key performance indicators, service level agreements, and financial targets are met. • Business continuity - Ensuring contracts and resources are in place to deliver a sustainable, high quality service. • Strategic More ❯

their inventories through APIs and Online Tooling to regional and global Travel Management Companies as well as Online Booking Tools to enable business travel. Service Delivery at Trainline Partner Solutions (TPS) Trainline works with a variety of international partners to serve customers in the rail and coach industry. … In short, the Service Delivery team are responsible for onboarding new B2B partners to the Trainline platform expertly and efficiently, whilst also ensuring that any issue arising out of the day to day running of the business including incident/problem and change management is handled to a … world-class standard. Purpose of the Role As part of the Service Delivery TAM Team, you will be working for a long-term period with several assigned and strategic customers. The activities performed are all aligned with a single purpose, to help our customers achieve their desired outcomes More ❯

Change & Service Transition Manager - Contract - Inside IR35 6 months rolling Hybrid - 2 days a week in London office £650 per day INSIDE IR35 In this framework, the Service Management team plays a pivotal role, ensuring the coordination, integration, and governance of multiple service providers. The team is … accountable for delivering cohesive, seamless IT services to both the business and the wider energy industry. By implementing structured ITIL-based service management practices, the team ensures clear accountability, maintains service quality, and drives high performance across all service providers. Job Purpose The Change, Release & Service … is responsible for managing and co-ordinating changes to the IT environment while ensuring the smooth release of new and updated services. Change, Release & Service Transition Manager continually refines the IT change process to ensure an optimal balance of governance and controls, tailored to risk levels, while supporting the More ❯

Change & Service Transition Manager - Contract - Inside IR35 6 months rolling Hybrid - 2 days a week in London office £650 per day INSIDE IR35 In this framework, the Service Management team plays a pivotal role, ensuring the coordination, integration, and governance of multiple service providers. The team is … accountable for delivering cohesive, seamless IT services to both the business and the wider energy industry. By implementing structured ITIL-based service management practices, the team ensures clear accountability, maintains service quality, and drives high performance across all service providers. Job Purpose The Change, Release & Service … is responsible for managing and co-ordinating changes to the IT environment while ensuring the smooth release of new and updated services. Change, Release & Service Transition Manager continually refines the IT change process to ensure an optimal balance of governance and controls, tailored to risk levels, while supporting the More ❯

You will need to login before you can apply for a job. Senior Systems TPM, Kuiper Enterprise Service Delivery EMEA DESCRIPTION Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to … enterprise/government customers globally. About the team You will be joining a team that is focused on driving the product requirements and enterprise service delivery mechanisms for all of the customer facing hardware, software and systems for Project Kuiper. BASIC QUALIFICATIONS - Experience managing cross-functional programs and … managing complex network technology deployments PREFERRED QUALIFICATIONS - Experience working directly with enterprise customers leading complex end-to-end system integration and on-site wireless service delivery projects - Software development experience - Experience managing programs across cross-functional teams, building processes, earning trust with stakeholders, and coordinating wireless service More ❯

Technology Operations Managers Job Purpose: The AV Manager will work as part of the IFRS Foundation's Technology team responsible for the management and delivery of AV-based content, systems and services for the organisation. The Organisation: The IFRS Foundation is a not-for-profit organisation established to develop … content, ensuring consistently high levels of quality. The AV Manager will work as part of the IFRS Foundation's Technology team, responsible for AV service globally. The role is based at the organisation's head office in London and will support AV delivery for staff around the world. … IFRS has a cloud-first approach to technology service delivery and uses cloud platforms including Microsoft 365, and elements of the Adobe stack including AEM and Analytics. The Foundation also makes extensive use of the Kaltura Video platform. The Team: The AV Manager works with the AV Team More ❯

world of managed IT services? This is your opportunity to take on a pivotal role in a fast-paced, innovative environment where technology, customer service, and leadership intersect. About the Role We are seeking a driven and experienced Head of Support Operations to oversee the day-to-day operations … of our managed services delivery and senior engineering teams across the UK. This role requires a strategic leader who can inspire and guide high-performing teams, manage operational delivery with excellence, and maintain outstanding service for our managed services clients. The ideal candidate thrives in a work … play hard culture, values continuous learning, and is passionate about delivering exceptional client experiences through operational excellence. Key Responsibilities Motivate, lead, and coach regional service delivery teams, including management and senior engineers Ensure achievement of all performance metrics and service level agreements for managed services clients Develop More ❯

world of managed IT services? This is your opportunity to take on a pivotal role in a fast-paced, innovative environment where technology, customer service, and leadership intersect. About the Role We are seeking a driven and experienced Head of Support Operations to oversee the day-to-day operations … of our managed services delivery and senior engineering teams across the UK. This role requires a strategic leader who can inspire and guide high-performing teams, manage operational delivery with excellence, and maintain outstanding service for our managed services clients. The ideal candidate thrives in a work … play hard culture, values continuous learning, and is passionate about delivering exceptional client experiences through operational excellence. Key Responsibilities Motivate, lead, and coach regional service delivery teams, including management and senior engineers Ensure achievement of all performance metrics and service level agreements for managed services clients Develop More ❯

Applications such as SAP & Oracle as well as some of the most agile platforms on or a plethora of Open Source applications. Our Application Service exploits some of the latest market technologies & methods around Automation, Artificial Intelligence, Collaboration, Process Mining, DevOps, Agile, etc. and you will be part of … the team that helps customers to keep one step ahead of their competition. The UK AMS Delivery capability is globally-renowned for sustained client service and delivery excellence. It is recognised by global advisor firms ISG and HfS as a market leader in the provision of next … Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. Your role Our Service Delivery Managers take responsibility and accountability for the delivery of engagements that are either pure 'application support' or, increasingly, 'whole life' annuity More ❯

Service Desk Team Leader £40,000 - £45,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Desk Team Leader, Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI s, Manager, ITIL. My client is a small IT managed services company … to delivering exceptional IT support and solutions to their clients. They pride themselves on their customer-first approach and strive for continuous improvement in service delivery. The Service Desk Team Leader will be responsible for managing a small team of Service Desk Engineers, ensuring high-quality technical … support and service delivery. This role will focus on improving operational procedures, overseeing business-as-usual (BAU) tasks, and resolving technical support tickets efficiently. Key Responsibilities: Team Management: Lead, mentor, and motivate a small team of Service Desk Engineers. Conduct regular team meetings and performance reviews to promote More ❯

Service Desk Team Leader £40,000 - £45,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Desk Team Leader, Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager, ITIL. My client is a small IT managed services company … to delivering exceptional IT support and solutions to their clients. They pride themselves on their customer-first approach and strive for continuous improvement in service delivery. The Service Desk Team Leader will be responsible for managing a small team of Service Desk Engineers, ensuring high-quality technical … support and service delivery. This role will focus on improving operational procedures, overseeing business-as-usual (BAU) tasks, and resolving technical support tickets efficiently. Key Responsibilities: Team Management: Lead, mentor, and motivate a small team of Service Desk Engineers. Conduct regular team meetings and performance reviews to promote More ❯

Service Delivery Manager - Private Equity Our client, a boutique asset manager, is seeking a hands-on Service Delivery Manager. This is a brand-new role within the business as they look to build out the service operations team in-house. The successful candidate will manage … support processes, and work with third-party vendors and the business to improve service quality. They will also play a key role in shaping IT strategy and driving continuous improvement across the department. Key requirements: Previous experience establishing or maturing ITSM capabilities Experience with ServiceNow Solid skills and knowledge … and collaboration technologies Private Markets experience is essential This is an exciting opportunity to join a growing business and help establish an in-house service operations team. More ❯

IT Service Delivery Lead (Law Firm) required to work in my client's London office. This is a Hybrid role so working 2 days from home and 3 days in the office. Please note: To be prepared to cover the helpdesk support rota-shift patterns between 8 am … send in your CV of you have NOT worked within Legal. Job purpose: This role manages a small team of 1st and 2nd line Service Desk Analysts and 1 Senior Service Desk Analyst. The role holder will lead the team, ensuring that Service across the department is … delivering to the needs of the Firm and aligned with ITIL methodology. The Service Delivery Lead will take the lead in ensuring good working relationships within the broader Technology team. Skills required: Prior experience working in a legal, professional services or partnership environment. 2 years + as a More ❯

locations around the world with clients across four continents. What you'll do and what we offer The Senior SDM manages client relationships, ensures service excellence, and drives business growth. They lead teams, oversee service delivery, and act as a trusted advisor, meeting SLAs/KPIs and … resolving issues proactively. Key Responsibilities : Onboard clients, manage expectations, and serve as an escalation point. Ensure service alignment with business goals and identify upsell opportunities. Lead teams, approve deliverables, and maintain SOC compliance. Manage risks, forecast resources, and drive operational excellence. We'll provide you with the opportunity to … product knowledge, proactive risk management, and commercial decision-making. Effective communication, team leadership, and alignment with company culture. Key Skills and Qualifications: ITIL-certified Service Management professional (v3/v4, intermediate/expert preferred). Proven under pressure, adept at managing client and internal expectations. Mentors Service Delivery More ❯

create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent … rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively … of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK More ❯

create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent … rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively … of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK More ❯

and performance of the organisation's IT, ensuring smooth and efficient operations. This role involves leading a team of IT professionals, managing incident resolution, service requests, and ensuring adherence to SLAs and security policies. The IT Operations Manager will also drive continuous improvements in processes and service delivery … business goals. Key responsibilities include resource planning, and ensuring operational excellence in a dynamic, fast-paced environment. Team Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and … reliable and available IT systems to the firm. Working within the operational function within IT, this role will help advocate for the user and service experience while ensuring. Primarily located in the UK, this team provides services globally. Key responsibilities Leadership and Management: Lead, mentor, and manage a team More ❯

Job Title: Service Architect Location: London Employment Type: Full-Time About BIP UK… BIP UK is a leading consulting firm, recognised among the Financial Times UK’s Leading Management Consultants 2025, specialising in digital transformation and innovation, and strategic advisory services. We empower organisations to achieve sustainable growth by … collaborates with clients across industries to drive impactful change and create long-term value. Job Summary We are looking for an innovative and experienced Service Architect to join our dynamic team at BIP UK. This role is pivotal in driving digital transformation initiatives for our clients, helping them to … technology landscapes and achieve their strategic goals. The ideal candidate will possess a blend of technical, business, and strategic skills to design and optimize service delivery solutions effectively. Key Responsibilities: Design and architect end-to-end service architectures that align with business objectives and client needs. Define More ❯

Job Title: Service Architect Location: London Employment Type: Full-Time About BIP UK… BIP UK is a leading consulting firm, recognised among the Financial Times UK’s Leading Management Consultants 2025, specialising in digital transformation and innovation, and strategic advisory services. We empower organisations to achieve sustainable growth by … collaborates with clients across industries to drive impactful change and create long-term value. Job Summary We are looking for an innovative and experienced Service Architect to join our dynamic team at BIP UK. This role is pivotal in driving digital transformation initiatives for our clients, helping them to … technology landscapes and achieve their strategic goals. The ideal candidate will possess a blend of technical, business, and strategic skills to design and optimize service delivery solutions effectively. Key Responsibilities: Design and architect end-to-end service architectures that align with business objectives and client needs. Define More ❯