26 to 50 of 147 Service Delivery Jobs in London

technology, as well as job-specific technical skills. This role will be based in Knutsford. Purpose of the role To execute the seamless delivery of IT services while maintaining a robust and secure control environment, utilising their expertise, control knowledge and leadership skills to safeguard sensitive data, mitigate operational … Technology (O&T) production functions, including incident management triage, management and escalation, event management, change management and batch processing management. Management and resolution of service requests, incidents, and problems prioritised by its severity to disrupt the bank's IT services. Analysis and improvement of service delivery processes ...

leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation … issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. ...

leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation … issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. ...

Description As a senior member of the Global Customer Success organization, this role leads the strategic, end-to-end delivery of operational service excellence for some of Digital Realty's most complex and high-value global customers. The Senior Customer Success Manager serves as a trusted advisor … sales health of assigned global strategic accounts, ensuring strong engagement, satisfaction, stability, and retention. Leads the customer engagement rhythm, including executive business reviews, operational service reviews, and strategic planning dialogues. Evaluates and manages risk across operational, financial, and product adoption indicators, escalating and aligning teams as needed. Service ...

experience, we're looking for people who are innovative, commercial and value the work that they do. Our London office is recruiting a Transaction Delivery Lawyer to join our growing matter support capability within the Innovation Design and Technology (IDT) team. The Role This role offers the opportunity … specific matters, you will also support the development of the matter support capability. The role provides a great opportunity to drive change in the delivery of our legal services, working alongside our innovation and technology experts. The Team The IDT team is a central part of a wider transformation ...

will oversee the day-to-day operations of the reprographics department within a legal environment. This role ensures high-quality document production and timely service delivery while managing a team across two shifts. The supervisor will act as the primary point of contact for service issues, maintain … compliance standards, and support team development. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications and previous experience managing a team. Operational Management Manage the daily running of the reprographics department to ensure smooth operations. Oversee and coordinate a team ...

dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. … Responsibilities Lead the internal helpdesk, ensuring exceptional technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including ...

dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. … Responsibilities Lead the internal helpdesk, ensuring exceptional technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including ...

which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: United Kingdom Fully remote Salary … will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. This company values exceptional academics including a 2.1 or 1st class degree in Computer Science or CyberSecurity, or a closely related ...

Role This is a leadership position with hands-on responsibility for IT operations, infrastructure, and security alignment. You’ll oversee day-to-day service delivery, manage a small team, and ensure systems are resilient, compliant, and future-ready. You’ll also play a key role in shaping technology … strategy and supporting consultancy projects. Key Responsibilities Lead and manage the internal IT team, ensuring high-quality service delivery Oversee infrastructure (cloud + on-prem), networking, and core systems Drive IT governance, compliance, and security best practices (ISO27001, GDPR, SOC) Manage vendor relationships and third-party service ...

Promoting & championing electronic & digital clinical tools and system development Advising the organisation and being accountable for the impact of digital enabled clinical initiatives on service delivery, with a focus on clinical quality and patient safety. Being a change agent working with clinical leadership teams in the identification, development … value measurement of Digital strategies to support improved quality patient care and professional practice. Contribute clinical insight to the Digital strategy & digital change delivery to optimise opportunities for technology to enhance clinical practice, clinical quality, and patient safety, in support of BHC organizational strategy and goals. The role ...

Rate Contract Duration: 49 weeks Start date: ASAP About the Role: Were seeking an experienced Senior Implementation Specialist to join a global enterprise delivery team responsible for designing, building, and supporting high-performance SAN environments. Youll play a key role in end-to-end SAN architecture, configuration, and delivery … lead migration/refresh projects (e.g. global SAN upgrades). Ensure best practices in fabric design, performance tuning, and lifecycle management. Collaborate with service delivery teams to meet operational and business objectives. Skills & Experience: Proven background in Brocade Gen6/Gen7 FCIP switch architecture and SAN fabric design. ...

Overview: We are seeking an experienced TSA Project Manager to oversee and manage all aspects of Transition Service Agreements following a major divestiture. This role ensures services are delivered according to agreed terms, timelines, and quality standards, while facilitating a smooth transition for the divesting entities. You will … objectives. This will be on an initial 6 month contract, requiring 2 days a week in C London. Key Responsibilities: Oversee execution of Transition Service Agreements, ensuring compliance with terms and conditions. Coordinate with internal and external stakeholders to deliver services as agreed. Manage TSA changes and amendments ...

Operation Director – London – Inside IR35 Service Delivery/Operations Director – London – Inside IR35 – Our client is seeking a Digital Operations and Service Delivery Director to support the C-Suite. You will have a strong understanding of BAU processes, including dealing with third-party vendors. You will ...

client is seeking someone who’s primed to progress into a pivotal role at the heart of their technical operations. As Head of Project Delivery, you’ll shape the strategic direction of both the Project Delivery and Optimisation Services functions - driving complex IT programmes, elevating service quality … motivated by ownership, eager to influence change, and ready to grow into a role that blends strategic leadership with hands-on delivery excellence, this could be the opportunity that propels your career forward. Key Responsibilities Team Leadership & Development Build, lead, and mentor a high-performing team across project management ...

work. £75,000 - £80,000 + bonus + perm benefits We are seeking an experienced Network Operations Lead with strong expertise in network infrastructure, service delivery leadership, and service operations management. In this influential role, you will oversee the delivery, stability and continuous improvement of network … services, ensuring exceptional service quality, customer satisfaction, and operational excellence. If you are passionate about leading high-performing technical teams and driving best-in-class network operations, this could be your ideal next move. Key Responsibilities Lead and manage network and infrastructure Run services, ensuring SLA achievement, stability ...

work. £75,000 - £80,000 + bonus + perm benefits We are seeking an experienced Network Operations Lead with strong expertise in network infrastructure, service delivery leadership, and service operations management. In this influential role, you will oversee the delivery, stability and continuous improvement of network … services, ensuring exceptional service quality, customer satisfaction, and operational excellence. If you are passionate about leading high-performing technical teams and driving best-in-class network operations, this could be your ideal next move. Key Responsibilities Lead and manage network and infrastructure Run services, ensuring SLA achievement, stability ...

will play a key part in driving the online retail revolution by supporting the implementation of a new digital platform and ensuring the ongoing delivery of a world-class user experience for a multi-billion-pound retail business featuring some of the world's most prestigious and successful brands. … align and strengthen online retail partner relationships for a seamless omnichannel experience. Oversee third-party fulfilment operations, including B2C contact center performance, ensuring service delivery meets contractual and customer expectations. Translate operational needs into system requirements, working with technical teams to implement solutions that improve efficiency and customer ...

Service Desk Team Lead - Professional Services - £50k - £60k - London The Service Desk Supervisor oversees the daily operations of the London IT Service Desk, ensuring top-tier technical support and exemplary customer service for all staff, and clients. In addition to general local and global service … duties, this role at times will involve hands-on user support across multiple channels - phone, email, instant messaging/chat, and in-person. The Service Desk Supervisor coordinates closely with colleagues across the firm's global IT structure to provide seamless 24/7 support in a follow ...

basis. You will be responsible for providing comprehensive Business as Usual (BAU) support and development work for the Oracle Fusion ERP system , ensuring optimal service delivery across core finance operations. Key Responsibilities: Deliver BAU support and development for Oracle Fusion ERP with focus on core finance modules Maintain … manage integrations using Oracle Integration Cloud (OIC) Work closely with finance users to resolve issues and implement enhancements Ensure system stability, performance, and optimal service delivery Essential Requirements: Extensive experience with architecture and development capabilities with Oracle Fusion Cloud (must-have) Strong expertise in Oracle Integration Cloud ...

protecting from infectious disease and external hazards. We aim to mitigate threats to health before they materialise. We are looking for an experienced Service Manager to join the Data & Cyber Security (DCS) directorate, part of the DCS Business operations team. We are a multi-disciplinary central function supporting UKHSA … with its information management and service needs, from financial, HR and Risk support. Our role is to support the business with achieving compliance, to ensure the directorate runs efficiently and supported. The Senior Service Manager role will be pivotal in helping DCS transition to a digital delivery ...

thriving Professional Services Division at Computacenter, Europe's leading independent IT provider. We're looking for a Practice Lead to take ownership of project delivery excellence and lead a team of Project Managers delivering Networking, Security, Data Centre, Cloud, and Applications projects. You will be responsible for ensuring … part of a collaborative, forward-thinking team that values innovation, integrity, and impact. You'll have the opportunity to shape the future of project delivery, influence strategic outcomes, and grow your career in a supportive and dynamic environment. What You'll Do Lead and line manage a team ...

communities. About The Role The IT Support Manager (Digital Experience Partner) role is a member of the Digital Experience team providing consistent and quality service to our customers. The UK Digital Experience Partner role is responsible for the following key Digital Experience activities: Building strong trusted relationships with … tools and methods to drive efficiencies within those teams. Key Accountabilities Operational Embrace an ethos of passion for customer and quality, collaborating with IT Service Desk, Operations, Cloud and Product Teams to provide seamless service that delivers value for our customers. Remotely and Face to Face provide Level ...

ITIL Accredited - Umbrella Engagement - EUC Service Delivery/Service Design Experience - 3-6 Months - Design of Service Support Processes. 3 Days per week on site in West London. Must have worked within a Large Fast Paced Environment with multiple business units spread across a wide location. … Start up mentality. Worked in an End User Compute Environment. Designing End to End Service Support Processes. SLAs and OLAs. Remote Access Experience etc. Customer Centric. Incident and Change Management experience! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive ...

Service Introduction Manager - Contract Outside IR35 - Hybrid Working - London A Service Introduction Manager needed for a major client who will be responsible for transitioning new and or updated services into a live operational environment, acting as the key liaison between project teams and operational stakeholders to ensure … stable handover. It will be focused on Security Services and applications into the business. This role involves managing the transition process, defining and verifying service acceptance criteria, mitigating risks, and ensuring operational teams are fully prepared to support the new service. Essential skills include strong project management, ITIL knowledge ...