26 to 50 of 491 Service Delivery Jobs in London

IT Service Delivery Manager - Mergers & Acquisitions £70,000 - £80,000 PA A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into … the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. … Key Responsibilities * Lead a specialist M&A IT team * Own end-to-end IT delivery during acquisitions: due diligence to post-integration * Assess target company IT environments, risks and compatibility * Create and manage IT integration/separation plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA performance More ❯

IT Service Delivery Manager - Mergers & Acquisitions £70,000 - £80,000 PA A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into … the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. … Key Responsibilities * Lead a specialist M&A IT team * Own end-to-end IT delivery during acquisitions: due diligence to post-integration * Assess target company IT environments, risks and compatibility * Create and manage IT integration/separation plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA performance More ❯

knowledge and understanding of the project lifecycle within IT Services are essential. The candidate must be accredited with PRINCE2 at the practitioner level. Support and development of all IT service project delivery functions and processes. Located in leafy St John's Wood on the Jubilee line, minutes from Central London, our independent private hospital has just been rated … in the country for care in the latest Bupa survey. Notably, all profits support our on-site hospice, St John's. Am I the right person for this IT Service Delivery Manager role? Minimum of 4 GCSEs or equivalent (including English and Mathematics) Excellent project management skills - PRINCE2, agile Good general knowledge of IT systems and processes BSc … of this Senior Project Manager? Provide proactive, methodological project management support to the information technology team and the business. Ensure that all projects are managed so that the Customer Service and Service Delivery personnel perform their duties to provide high-quality support. Ensure that SLAs are met for calls, tickets, and other deliverables. Participate in projects and More ❯

About the Role We are seeking a highly capable and driven Business Delivery & Operations Manager to support the Director of Professional Services in shaping and scaling a strategic, outcomes-led service offering that helps clients maximise the value of Actimize’s financial crime detection platforms. This role will play a pivotal part in both shaping internal business operations … and enabling high-quality client delivery across financial crime and compliance services. You will operate at the intersection of business management, delivery enablement and partner oversight, acting as the operational engine that keeps internal teams aligned, clients satisfied and the business running predictably. This is a unique opportunity to shape a rapidly evolving service line from the … ground up, acting as a trusted advisor and key enabler of growth. Duties and Responsibilities Partner with the Director to forecast headcount needs, assess delivery readiness and support pricing or contract shaping activities. Own the weekly business performance rhythm, including internal dashboards, margin analysis, delivery health reports, and commercial performance tracking. Lead internal readiness planning for new client More ❯

About the Role We are seeking a highly capable and driven Business Delivery & Operations Manager to support the Director of Professional Services in shaping and scaling a strategic, outcomes-led service offering that helps clients maximise the value of Actimize’s financial crime detection platforms. This role will play a pivotal part in both shaping internal business operations … and enabling high-quality client delivery across financial crime and compliance services. You will operate at the intersection of business management, delivery enablement and partner oversight, acting as the operational engine that keeps internal teams aligned, clients satisfied and the business running predictably. This is a unique opportunity to shape a rapidly evolving service line from the … ground up, acting as a trusted advisor and key enabler of growth. Duties and Responsibilities Partner with the Director to forecast headcount needs, assess delivery readiness and support pricing or contract shaping activities. Own the weekly business performance rhythm, including internal dashboards, margin analysis, delivery health reports, and commercial performance tracking. Lead internal readiness planning for new client More ❯

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting … schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to agent and client enquiries via telephone and in writing to agreed service standards. Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers. Liaise with the Underwriters to ensure that non-standard and complex queries are managed and … resolved to the satisfaction of our customers. Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position. Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever More ❯

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting … schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to agent and client enquiries via telephone and in writing to agreed service standards. Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers. Liaise with the Underwriters to ensure that non-standard and complex queries are managed and … resolved to the satisfaction of our customers. Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position. Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever More ❯

Select how often (in days) to receive an alert: Senior Service Manager Location: UK - London, UK - Cust site - Corsham Job-ID: 214718 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team You'll be a primary member of the Team for your customer(s) together with the Sales team, including Group Managed Services … etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes. You'll work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept … engaged with account progress. What you'll do Service Delivery: Work closely with the delivery team to ensure services meet or exceed customer expectations. Team Leadership: Lead and motivate a team of service professionals, providing guidance and support to achieve high performance. Customer Relationship Management: Build and maintain strong relationships with key customer stakeholders, acting as More ❯

Dawn Ellmore Employment are supporting a top tier Law Firm in London in their search for an IT Service Delivery Manager.For this role you must have prevous experience working in a legal environment and have solid managerial experience in Service Delivery. The successful candidate will receive an excellent starting salary along with a brilliant benefits package plus … hybrid working!To be successful you must be able to showcase your wealth of knowledge in Service Delivery from a Law Firm as well as be keen to succeed in a new challenge. Having superb communication skills both written and verbal is key along with Office 365 experience.The duties will include: Leading IT Service Delivery Projects. … Day-to-day operations within the IT Team. Dealing with stakeholder management. Identifying and resolving service improvements. Implementing new systems. This is an incredible opportunity which will not be around for long. Get in touch now to find out more More ❯

Dawn Ellmore Employment are supporting a top tier Law Firm in London in their search for an IT Service Delivery Manager. For this role you must have prevous experience working in a legal environment and have solid managerial experience in Service Delivery. The successful candidate will receive an excellent starting salary along with a brilliant benefits package … plus hybrid working! To be successful you must be able to showcase your wealth of knowledge in Service Delivery from a Law Firm as well as be keen to succeed in a new challenge. Having superb communication skills both written and verbal is key along with Office 365 experience. The duties will include: Leading IT Service Delivery Projects. Day-to-day operations within the IT Team. Dealing with stakeholder management. Identifying and resolving service improvements. Implementing new systems. This is an incredible opportunity which will not be around for long. Get in touch now to find out more... Dawn Ellmore Employment aims to respond to all applicants, however due to the number of applications received More ❯

Endeavour has a fantastic long-term contract opportunity for an experienced Service Delivery Manager to join a large, reputable client based in London. The project will focus on: Service delivery for software application maintenance in Java frameworks. Kick-off of offsite deliveries in a wider transformation programme. The successful Service Delivery Manager will have More ❯

Onsite Contract and Service Delivery Manager - Static Site Security Systems - South East London Account Managed a Large static site, Been Service Delivery Manager for a Building where you've made sure Security systems are installed and serviced? BENEFITS - for Onsite Contract Manager/Service Delivery/Account Manager- Security Systems - London Up to … REQUIREMENTS - for Onsite Contract Manager - Integrated Security Systems - London Be working in South East London, so can visit a major site and manage the Maintenance and Installation, assets and service level agreements for security systems this NSI company is responsible for maintaining and upgrading in London. You will have Electronic Security skills of higher end Security systems like IP … have own security or fire and security engineers on site. You may be a Contract Manager., Single site Operations Manager (Fire and Secuirty or secuirty), Technical Account Manager or Service delivery Manager or similar - with experience in a NSI, NACOSS, SSAIB installer or where your engineers maintain CCTV and ACcess systems on site. If you are a Security More ❯

The Senior Service Delivery Manager will be a key partner and own the day-to-day, as well strategic, relationships with internal teams and customers, ensuring consistency in engagement across the business and presenting metrics to demonstrate the successful delivery of services. As the Senior Service Delivery Manager, you will also manage significant outages and … provide problem management. You will work closely across the Technology function to ensure successful delivery of services to the business and help shape the operating model. You will also pick up feeds from numerous sources, with the aim of putting in place continual improvements. You will implement best practices while ensuring these are aligned to new ways of working. … date with the newest technologies to develop your skills further. Department: Project Management Project Location(s): London - United Kingdom Compensation: 65.000 GBP P/A Responsibilities As a senior delivery manager, you will be accountable for the effective delivery of complex high-risk products and services, will have strong communication skills, and will engage with senior stakeholders. You More ❯

Job Role: Service Quality and Compliance Manager Reports to: Director of Care Delivery Salary £40,000 - £45,000 Location: Central London HQ/Hybrid Role Overview: As Service Quality and Compliance Manager you will support the safe, effective and efficient delivery of our client's care operations, drive service excellence, and ensure their technology enhances … the care experience for both clients and staff. Job Purpose: The Service Quality and Compliance Manager will manage the day-to-day delivery of operational care services across the organisation. This pivotal role ensures all aspects of the company's portfolio are undertaken to the highest standard through combining the needs of service users with the professional … will champion a culture of excellence, ensuring that the services meet the required standards where, exceed client expectations, and align with our vision. Key Responsibilities of the role of Service Quality and Compliance Manager Leadership & Strategy: In conjunction with the Director of Care Delivery, develop and implement delivery strategy in alignment with the company's goals and More ❯

across their UK and European offices. This is a key hire within their Technology Services function, reporting into the Infrastructure & Security Manager. You'll lead day-to-day IT service delivery helping manage the internal support team and 3rd party providers - while also driving continuous improvement across user support, service processes, and operational tooling. The business is … are run. They've got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate. Core Responsibilities: Lead and manage IT Service Desk operations, ensuring strong performance and user satisfaction. Act as escalation point for major incidents - coordinating resolution and keeping stakeholders informed. Take ownership of Incident, Request, and Escalation processes … and chair CAB meetings. Support desktop, mobile, and office IT environments - including vendor relationships, licensing and asset management. Work closely with internal teams and external partners to align on service improvement priorities. Occasionally travel to European offices when required. Key Experience We're Looking For: Solid experience in a technical operations, IT service delivery, or service More ❯

implementation or enhancement projects. Define project scope, goals, and deliverables in collaboration with stakeholders. Develop detailed project plans, timelines, budgets, and resource requirements. Monitor project progress and ensure timely delivery within the defined scope and budget. Service Delivery: Ensure that all services related to the ETRM project are delivered in alignment with agreed SLAs (Service Level … Agreements) and KPIs (Key Performance Indicators). Maintain strong operational oversight to ensure smooth daily service delivery for the client. Identify and implement improvements in service delivery processes to enhance quality and efficiency. Act as a point of escalation for service-related issues, ensuring prompt resolution. Conduct regular service review meetings with stakeholders to More ❯

implementation or enhancement projects. Define project scope, goals, and deliverables in collaboration with stakeholders. Develop detailed project plans, timelines, budgets, and resource requirements. Monitor project progress and ensure timely delivery within the defined scope and budget. Service Delivery: Ensure that all services related to the ETRM project are delivered in alignment with agreed SLAs (Service Level … Agreements) and KPIs (Key Performance Indicators). Maintain strong operational oversight to ensure smooth daily service delivery for the client. Identify and implement improvements in service delivery processes to enhance quality and efficiency. Act as a point of escalation for service-related issues, ensuring prompt resolution. Conduct regular service review meetings with stakeholders to More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing … the delivery of all work orders and footprint activities to meet customer expectations to agreed SLAs and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPIs, adopting a best-in-class approach and driving … the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the More ❯

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing … the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach … and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed More ❯

the process of evolving to a matrix operating structure that will drive focus through four lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring that all processes are not only fit for purpose but also aligned with both RM Technology's objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement … initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management Office (SMO): Lead More ❯

Transition Manager Till March 2026 London 2 days a week The Senior Transition Manager will be responsible for managing the whole process of transferring services and staff into a delivery service from one existing contract to another, ensuring service levels are maintained. The Senior Transition Manager will act as Engagement Manager for ADM with accountability for contractual … matters, delivery of the agreed deliverables to time and budget, overall budget responsibility and Emon reporting and ensuring compliance with the client mandated rules. The role also includes development and maintenance pf project plans and reporting to the customer and internal management. It will manage the service delivery setup and engagement and liaison with the Service Delivery organization that will operate the service going forwards using and applying the Global Transition Methodology (GTM). The role will also oversee each of the transition streams. Notably the resourcing (working with HR on TUPE), Knowledge Transfer, Processes - working with CIS via the SIAM layer, tooling - ensuring all the team/resolver group/squad detail More ❯

As a CSD Project Manager at euNetworks, you are part of a highly effective, customer facing, service delivery team, who prioritise a positive customer experience and focus on fostering customer loyalty. The primary responsibility is to interact with customers and provide them with assistance, support, and information to address their inquiries, concerns, and needs. CSD Project Managers support … throughout the service delivery process, managing support functions such as order processing, billing and account assistance. They are responsible for accurately documenting customer interactions and collaborating with departments like sales, marketing, and technical support to ensure customer needs are met efficiently. Their deep product knowledge and teamwork contribute significantly to delivering a seamless and satisfying customer experience. What … customer orders across the euNetworks product portfolio & network Order acceptance and verification of customer orders traversing euNetworks footprint as well as leased third party services including de-activation of service Provide customers with exceptional service ensuring regular communication of progress, risks & issues and responding to their needs rapidly Manage implementation of customer orders to meet customer expectations and More ❯

End Date: March 2026 Location: London (2 days a week) The Senior Transition Manager will be responsible for overseeing the entire process of transferring services and staff into a delivery service from one existing contract to another, ensuring service levels are maintained. This role also involves acting as the Engagement Manager for ADM, with accountability for contractual … budget, managing the overall budget, and ensuring compliance with client-mandated rules. The position includes developing and maintaining project plans, reporting to both the customer and internal management, managing service delivery setup, and liaising with the Service Delivery organization that will operate the service using the Global Transition Methodology (GTM). The role will oversee More ❯