276 to 295 of 295 Service Delivery Jobs in London

in analysing and designing technology solutions to support Corporate Technology Integration within a major integration programme. Operating within a blended team, you will work closely with Architects, Engineers, and Service Designers to capture requirements, assess tooling landscapes, and design technical solutions that enable seamless integration and effective service delivery. You will use structured analysis, technical documentation, and stakeholder … Essential Skills: Strong business analysis experience in technical or system integration environments. Proven ability to capture and document complex technical requirements and workflows. Familiarity with ITSM/ESM tooling, service management processes, and integration approaches. Skilled in stakeholder engagement across technical and non-technical groups. Desirable Skills: Experience with government or large-scale enterprise technology integration programmes. Understanding of … APIs, data exchange standards, and systems interoperability. Knowledge of cloud platforms, enterprise service management, or security tooling. More ❯

in analysing and designing technology solutions to support Corporate Technology Integration within a major integration programme. Operating within a blended team, you will work closely with Architects, Engineers, and Service Designers to capture requirements, assess tooling landscapes, and design technical solutions that enable seamless integration and effective service delivery. You will use structured analysis, technical documentation, and stakeholder … Essential Skills: Strong business analysis experience in technical or system integration environments. Proven ability to capture and document complex technical requirements and workflows. Familiarity with ITSM/ESM tooling, service management processes, and integration approaches. Skilled in stakeholder engagement across technical and non-technical groups. Desirable Skills: Experience with government or large-scale enterprise technology integration programmes. Understanding of … APIs, data exchange standards, and systems interoperability. Knowledge of cloud platforms, enterprise service management, or security tooling. More ❯

grow Codurance's client base. Leverage Networks & Partnerships – Utilise your existing network and our partner ecosystem to generate new opportunities. Collaborate Across Teams – Work closely with marketing, professional services, delivery, and operations to ensure a seamless sales process. Lead the Sales Process – Develop compelling business proposals and navigate complex sales cycles. Represent Codurance's Brand – Be a key ambassador … development tool, to support your personal development and career progression here Life cover and private medical: Long-term sickness cover. Private medical cover including dental, hearing and optical Long service awards: two additional days of holiday when you enter your third year (on top of 25 days), two additional days after five years, two additional days after eight years … days in total) and a month fully paid sabbatical after ten years of service Pension (4% top-up) and income protection: Option to choose from an employer pension top-up to 5% or a holiday voucher for the value of £1000 after 5 years of service. 8% pension top-up or a holiday voucher for the value of More ❯

across assigned accounts to solidify our partnership to enhance adoption, ensure retention and increase overall customer satisfaction. · cNPS & Engagement Tracking – Drive client feedback through regular check-ins, surveys, and service reviews, using insights to improve satisfaction. · Value Realisation & Reporting – Evidence ROI and social value outcomes (e.g. wellbeing, inclusion, sustainability) through data analysis and reporting. · Cross-Functional Collaboration – Advocate for … customer needs/issues cross-departmentally to ensure a seamless experience, sharing insights with Product, Finance, and Operations to improve overall service delivery. · Issue Escalation Support – Provide support in managing escalations alongside senior colleagues, ensuring timely client communication and follow-up. · Onboarding Support – Contribute to client onboarding and training activities where required, supporting the CSM Lead and senior team … such as client retention, adoption rates, organic growth, and Net Promoter Score. · Analytical mindset, confident using data to evidence ROI and improvements. · Experience in the cleaning, facilities management, or service industry is an advantage. · IT literate with a willingness to learn new platforms and digital tools. Additional Requirements · Flexibility to travel frequently to client sites across the UK and More ❯

Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities Manage and grow a portfolio of strategic UK-based managed service clients. Lead and mentor Customer Success Managers located in South Africa. Drive client satisfaction, engagement, and retention through proactive support and strategic planning. Identify and close opportunities for upselling … and cross-selling, particularly in the security services space. Act as the main escalation point for complex account issues. Collaborate with technical, new business, and strategy teams for seamless service delivery. Onboard new clients and ensure smooth transitions and long-term success. Maintain accurate CRM records and monitor account health metrics. Key Attributes Required You must be currently working More ❯

Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities Manage and grow a portfolio of strategic UK-based managed service clients. Lead and mentor Customer Success Managers located in South Africa. Drive client satisfaction, engagement, and retention through proactive support and strategic planning. Identify and close opportunities for upselling … and cross-selling, particularly in the security services space. Act as the main escalation point for complex account issues. Collaborate with technical, new business, and strategy teams for seamless service delivery. Onboard new clients and ensure smooth transitions and long-term success. Maintain accurate CRM records and monitor account health metrics. Key Attributes Required You must be currently working More ❯

Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities Manage and grow a portfolio of strategic UK-based managed service clients. Lead and mentor Customer Success Managers located in South Africa. Drive client satisfaction, engagement, and retention through proactive support and strategic planning. Identify and close opportunities for upselling … and cross-selling, particularly in the security services space. Act as the main escalation point for complex account issues. Collaborate with technical, new business, and strategy teams for seamless service delivery. Onboard new clients and ensure smooth transitions and long-term success. Maintain accurate CRM records and monitor account health metrics. Key Attributes Required You must be currently working More ❯

Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities Manage and grow a portfolio of strategic UK-based managed service clients. Lead and mentor Customer Success Managers located in South Africa. Drive client satisfaction, engagement, and retention through proactive support and strategic planning. Identify and close opportunities for upselling … and cross-selling, particularly in the security services space. Act as the main escalation point for complex account issues. Collaborate with technical, new business, and strategy teams for seamless service delivery. Onboard new clients and ensure smooth transitions and long-term success. Maintain accurate CRM records and monitor account health metrics. Key Attributes Required You must be currently working More ❯

setup, and execution of executive briefings, ensuring a seamless and professional experience for visiting customers and internal stakeholders. This role involves cross-functional collaboration, vendor coordination, and concierge-level service delivery. Key Responsibilities Coordinate all logistical aspects of executive briefings, including catering, room setup, and marketing materials Act as the main point of contact for briefing requestors and internal … library of local recommendations for visiting guests Capture and report briefing data to support team KPIs Skills & Experience Proven experience in event coordination, hospitality, or facilities management Strong customer service orientation and executive presence Excellent communication and interpersonal skills Ability to multitask and work independently in a fast-paced environment Experience in a corporate, multinational setting preferred Interest in More ❯

We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line support, including … third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve … of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of More ❯

when creating legal firm business and marketing strategies. You have autonomy to shape product for customers and users aiming at desirability, and support internal team in their transformation of service delivery. You will be responsible for the end-to-end service design, UX, UI and prototyping for any product delivered through the product team, ensuring seamless and intuitive … will be comfortable with explaining design approach and rational. Facilitating and align design ideation and prioritisation session with the team and stakeholders. Conducting wider organisational requirements gathering and other service design activities to ensure the products you create work with the wider organisation processes. Working with the wider product design team in contribution to increasing the maturity of the More ❯

who are seeking a Technical Solutions Consultant to join the team and play a key role in supporting clients and internal teams through expert technical guidance, troubleshooting, and scaled service delivery. Acting as a trusted technical point of contact, you’ll help clients make the most of their digital advertising solutions, offering best-practice advice and resolving technical challenges … document, and escalate potential bugs to product and engineering teams, following through to resolution Deliver a high-quality client experience by ensuring timely support, clear communication, and adherence to service-level agreements Identify opportunities to streamline workflows, automate processes, and improve support efficiency Essential Skills & Experience: 2+ years of experience in Digital Advertising and/or Technology industries Proven … experience in technical troubleshooting and ticket escalation Ability to explain complex technical concepts to non-technical audiences Familiarity with advertising technologies (pixels, ad servers, auctions, delivery systems) Working knowledge of web technologies such as HTML, CSS, JavaScript, and HTTP Experience using SQL and RESTful APIs for data access or integrations Package: Day rate - £350-375pd PAYE Fully remote More ❯

work closely with the SLT team to drive results of the business. As part of the team, youll: Oversee daily operations including data wipe, regrade processes and third party service trials ensuring workflows meet performance targets. Lead and support the team setting clear expectations, maintaining high standards and driving continuous improvement. Manage compliance and reporting, ensuring accurate data wipe … certification, timely reporting and adherence to operational standards. Maintain stock and parts inventory, supporting efficient repair operations and service delivery. Why Join MTR? At MTR, we believe that together, we can achieve more. Our inclusive culture celebrates diverse perspectives and encourages everyone to turn challenges into opportunities. Youll have access to: Tailored career development paths designed to help you More ❯

individual contributions, and a variety of benefit options for you to choose from. Meet Your Team Join our dynamic SAP Enterprise Architects team within the new SAP Customer Services & Delivery board. We lead digital transformation using cutting-edge SAP technologies, advancing the RISE with SAP initiative, promoting Clean Core principles, and accelerating SAP Business Technology Platform (BTP) adoption. Our … creation with e.g. VLM (SAP value lifecycle manager) Must-Have Requirements: 10+ years' experience in customer facing roles. Experience in supporting the customer in complex digital transformation journeys in delivery roles such as project manager, IT architect, functional consultant, application expert, process expert, etc. knowledge of SAP Enterprise Architecture Framework and Toolset, and experience with BTP components and services More ❯

Fully Remote (MUST BE BASED IN THE UK) - No Sponsorship Available Job Description The Technical Operations Analyst is responsible for providing extensive technical support and ownership for maintaining the service throughout the life of the contract. This role involves owning the technical delivery model and fostering strong relationships with internal supplier resolver teams to ensure a seamless experience … issues. Coordinate responses and troubleshooting Manage the SOC and act as a trusted technical advisor and escalation point Provide extensive technical support throughout the contract lifecycle. Own the technical delivery model to ensure efficient service delivery. Maintain strong relationships with internal supplier resolver teams. Ensure a seamless experience for the customer through effective operations. Essential Skills (Please ensure … supportive culture that encourages a seamless and cooperative work experience. Work Environment The role involves working closely with internal teams, leveraging cutting-edge technology and methodologies to deliver optimal service solutions. The work environment is fast-paced and dynamic, providing opportunities for growth and learning. Job Type & Location This is a Contract position based out of London, United Kingdom. More ❯

relationships with customer stakeholders. Proactively engage with customers to ensure their ongoing satisfaction loyalty, and trust. Gather and analyse customer feedback to inform customer success plans, improve product and service delivery. Identify potential risks and implement strategies to mitigate them. Work closely with internal teams to align efforts and deliver a cohesive customer experience. Uncover growth opportunities by identifying … alignment between customer needs and product offerings Maintain a high degree of knowledge of the products assigned and enthusiastically seek to learn new products, functionality and expand your service offerings. Design, develop and maintain customer education materials and platforms, and employ a high degree of instruction design competency and expertise to develop customer education materials and assets. Deliver presentations … analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation.Whether it's providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world's greatest breakthroughs by harnessing the power of human ingenuity.For more information, please visit More ❯

and delivercross-functional SAP solutionsto meet client requirements. You will work closely with stakeholders to ensureseamless integration and successful project execution. Supportbusiness development initiativesthrough solution design, proposal support, and delivery of accepted solutions. Work across multiple clients, providingSAP strategy, advisory, and implementation expertise. Build strong relationships withstakeholders, clients, and third-party partners. Leadsolution architecture, implementation, testing, deployment, and post … go-live support. Assist clients in defining theirSAP functional roadmaps and portfolios. Contribute topre-sales activities, including solution costing and proposal preparation. Continuously enhance SAP offerings and driveinnovation in service delivery. What Were Looking For Strong expertise inSAP logistics (EWM/WM); candidates with experience in other SAP functional areas will also be considered. Deep understanding ofSAP functional architectureandend More ❯

offering the opportunity to define security strategy, strengthen governance, and protect critical systems, data, and operations. The Role: As Head of Security, you will own the strategic and operational delivery of all information and cyber security activities. You'll develop and implement robust security policies, oversee incident response, and ensure compliance with GDPR, PCI DSS, ISO 27001, and Cyber … cyber maturity to executive leadership. Drive security culture through training, phishing simulations, and awareness programs. Partner with IT, Legal, HR, and business units to embed security in operations and service delivery. Provide security input for vendor assessments, third-party risk, and M&A due diligence. Candidate Profile: Proven senior leadership experience in information, cyber, or data security. CISSP, CISM More ❯

offering the opportunity to define security strategy, strengthen governance, and protect critical systems, data, and operations. The Role: As Head of Security, you will own the strategic and operational delivery of all information and cyber security activities. You'll develop and implement robust security policies, oversee incident response, and ensure compliance with GDPR, PCI DSS, ISO 27001, and Cyber … cyber maturity to executive leadership. Drive security culture through training, phishing simulations, and awareness programs. Partner with IT, Legal, HR, and business units to embed security in operations and service delivery. Provide security input for vendor assessments, third-party risk, and M&A due diligence. Candidate Profile: Proven senior leadership experience in information, cyber, or data security. CISSP, CISM More ❯

offering the opportunity to define security strategy, strengthen governance, and protect critical systems, data, and operations. The Role: As Head of Security, you will own the strategic and operational delivery of all information and cyber security activities. You'll develop and implement robust security policies, oversee incident response, and ensure compliance with GDPR, PCI DSS, ISO 27001, and Cyber … cyber maturity to executive leadership. Drive security culture through training, phishing simulations, and awareness programs. Partner with IT, Legal, HR, and business units to embed security in operations and service delivery. Provide security input for vendor assessments, third-party risk, and M&A due diligence. Candidate Profile: Proven senior leadership experience in information, cyber, or data security. CISSP, CISM More ❯