276 to 300 of 789 Service Delivery Jobs in London

appoint a Digital Employee Experience Operations Manager. This is a strategic leadership role focused on enhancing the digital workplace experience across EMEA, driving service excellence, continuous improvement and operational performance across end-user technology services. This is an exciting opportunity for a senior technology operations leader who is passionate … about service excellence, employee experience and digital workplace transformation. You'll be responsible for delivering a seamless technology experience to approximately 5,000 users across EMEA while leading a high-performing team and driving the next stage of operational maturity. Key Responsibilities Lead and develop a team ...

will have a key role within the business overseeing services for its clients throughout Europe. Day to day the Technical Product Manager will: • Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability … management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles • Support the sale of existing Managed Services • Support the delivery teams in delivery and with oversight of some critical activities • Audits, reviews, problem management etc. • Research and recommend new Managed Services • Refinements to existing ...

Professional Services Delivery Manager Location: Fully remote Job Type: Full-time, permanent Salary: £85,000 - £100,000 A new exciting permanent opportunity has become available for an Professional Services Delivery Manager to lead the implementation and onboarding for Enterprise clients. This role involves leading a team of solution ...

work closely with supply chain planning, manufacturing, logistics, and technology stakeholders to shape product direction across key capabilities including inventory visibility, supply risk monitoring, service performance (e.g. OTIF), and cross-network transparency spanning planning through to execution, with a strong focus on logistics operations and 3PL partner integration. This … roadmap, and lifecycle for supply chain visibility technologies, ensuring alignment with supply chain strategy, enterprise architecture, and operational priorities. Own product strategy, roadmap, and delivery for global Supply Chain Visibility, with a focus on logistics operations and integration with 3PL partners across the global network. Partner with global ...

their ability to deliver the responsibilities of this role to an excellent standard) Bachelor’s degree, or equivalent professional experience. (E) Strong commitment to service delivery with experience in student or academic administration within higher education. (D) Excellent customer service and communication skills, with the ability … weeks) Workplace pension scheme. Company Sick Pay. Statutory maternity and paternity pay. Employee Assistance Programme (HA Wisdom Wellbeing) Virtual GP access (Livi) 'Speak Up Service' - confidential support service to report any workplace concerns Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom ...

This role, within the Penetration Testing team, will be responsible for vendor management for third-party penetration testing delivery while owning the delivery excellence agenda across the program—governance, performance, and quality assurance. The role is the primary coordination point between Penetration Testing and the wider strategic functions … forums, supporting program-level governance oversight and alignment to Penetration Testing strategy. This is not a hands-on penetration testing role; it is a service delivery, governance, and commercial role with a strong technical and strategy focus. Success in this role requires sufficient technical depth to help shape ...

services group in the Higher Education (HE) sector, and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering … innovation in digital research – the supercomputers, datasets, software and people that make computational science and digital scholarship possible.ARC is UCL’s research, innovation and service centre for the tools, practices and systems that enable computational science and digital scholarship. ARC’s role is to:Provide advanced, reliable and secure ...

vibrant academic community.We are now looking for an experienced Technical Operations Team Leader to join our Technical Operations team and help shape the delivery of high-quality IT, AV and network support services across the UCL estate.About the roleThis is an exciting leadership opportunity for an experienced technical support … delivering responsive, customer-focused support for desktop, laptop, network and audio-visual technologies across UCL. You will oversee the day-to-day management of service delivery, ensuring incidents and requests are resolved efficiently, service levels are met, and customers receive an excellent experience.Working closely with colleagues across ...

rapidly growing our team as a result of these investments and successes. As part of an established KPMG network of expert teams and delivery centres, you will have a fantastic opportunity to experience the global nature of these services. Delivery is underpinned by our innovative KPMG Digital Gateway … from a tax perspective Acting as a functionality translator, being the primary liaison between technology teams and tax teams Roles & Responsibilities: Leading the overall delivery of tax transformation and technology projects, often as part of a wider finance transformation program Helping clients to design, build and deploy automation solutions ...

Director will lead a dedicated technology leadership team (Head of Systems & Architecture, Head of Projects, Head of Data), manage relationships with third-party IT service providers and major software vendors, and oversee the deployment of various digital solutions.The role demands a leader who is not only technically exceptional … ensure continuous improvement projects are delivered on time, within budget, and meet the high-quality standards expected by Zodiac Maritime. Vendor and IT Service ManagementEstablish and maintain productive relationships with strategic vendors. Oversee contract negotiations, manage ongoing performance, and ensure the delivery of services aligns with Zodiac Maritime ...

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring any fault … assigned correctly. Role Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery ...

Director will lead a dedicated technology leadership team (Head of Systems & Architecture, Head of Projects, Head of Data), manage relationships with third-party IT service providers and major software vendors, and oversee the deployment of various digital solutions. The role demands a leader who is not only technically exceptional … ensure continuous improvement projects are delivered on time, within budget, and meet the high-quality standards expected by Zodiac Maritime. Vendor and IT Service ManagementEstablish and maintain productive relationships with strategic vendors. Oversee contract negotiations, manage ongoing performance, and ensure the delivery of services aligns with Zodiac Maritime ...

office. In this vital role, you will provide first- and second-line support for the Clarksons’ Digital key applications and systems, ensuring high-quality service delivery to our users. If you’re a motivated IT professional with a strong User-service ethos and a passion for solving … page solution for incident updates.Collaboration & Stakeholder EngagementWork closely with cross-functional teams to ensure effective resolution of cases and incidents. Liaise with external managed service providers to support issue resolution and continuous improvement. Provide clear and concise communication to users regarding issue status and expected resolutions. Conduct regular training ...

rapidly growing our team as a result of these investments and successes. As part of an established KPMG network of expert teams and delivery centres, you will have a fantastic opportunity to experience the global nature of these services. Delivery is underpinned by our innovative KPMG Digital Gateway … preparation for Pillar 2Managed Services: Provide compliance services to global clients across a range of tax, accounting, transfer pricing obligations under a managed service arrangementTechnology: Help clients leverage the right technology, tools and platforms to transform their tax functionTax Operating Model: Collaborate with clients to build and operate ...

infrastructure (LAN, WAN, wireless, AV), ensuring high availability and business continuity.- Govern technical escalations to internal business-line teams as if managing external service providers, driving SLA accountability, technical boundaries, and strict resolution quality.- Drive regional observability and service performance by curating real-time dashboards, refining alerts … remediation, and change governance (CAB), ensuring proactive patching, policy compliance, and audit-ready traceability.- Build and deploy automation frameworks to eliminate manual tasks, accelerate service delivery, and enhance regional operational scale.- Oversee ITSM ticket lifecycles and disciplined escalation management, ensuring strict SLA adherence, effective prioritization, and timely stakeholder ...

Senior User ResearcherAbout the RoleWe are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services that deliver meaningful outcomes.Working … range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery.Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements.Experience working ...

technology, enterprise SaaS, digital transformation or automation projects in complex, matrixed organisations Experience managing projects involving Oracle HCM, Oracle Recruiting, recruitment technology, HR service delivery platforms or similar enterprise HR systems Familiarity with change management, communications, training, business readiness and adoption approaches for technology-enabled transformation Experience managing … projects using Waterfall, Agile and hybrid delivery methodologies, with confidence adapting delivery approach to project maturity and organisational context Experience using project management and collaboration tools such as Microsoft Project, Azure DevOps, Planner, Jira, Kanban boards, Teams, SharePoint or equivalent platforms Strong vendor management experience, including working with ...

Senior User Researcher About the Role We are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services that deliver … behavioural and attitudinal research methods, with a strong understanding of when to apply them. Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery. Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements. Experience ...

Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.Job TitleServiceNow Solutions DeveloperOffice LocationLondon or BirminghamDepartmentIT Service Management ApplicationsWorking Hours35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working … forms and applications, through to testing support, deployment and post-implementation support.Look for opportunities to simplify and improve business processes through workflow automation, self-service and a better user experience, feeding recommendations into the platform roadmap.Design, configure and help embed approved ServiceNow AI capabilities, including Now Assist ...

that may result in financial loss to the Group. The scope includes fraud, chargebacks, transaction risk exposures, merchant credit and performance risk (including future service/deferred delivery exposures), and other merchant-related or contractual exposures (e.g. device financing or rental arrears). The role combines deep analytical … causes, and recovery performance; Identify opportunities to reduce exposure and improve outcomes; Support improvements in dispute handling and loss mitigation strategies. Merchant Credit & Future Service Risk Analyse exposures from merchants collecting funds ahead of service delivery (e.g. travel, events, subscriptions); Monitor risk concentrations across sectors and merchant ...

Quality Audit Schedule to assure QMS implementation. Analyse non-conformances and complaints for trends and root causes, reporting to senior management to enable the delivery of preventative solutions.Lead, mentor and develop a multidisciplinary Quality Team to ensure regular inspections, audits, controls, and reviews are executed, addressing non-compliance issues … promptly.Coordinate with project managers, technical leads, operations managers, and client representatives.Identify quality risks and implement mitigation strategies to minimise impact on service delivery and contractual obligations.Provide training and guidance to project teams on quality management best practices, fostering a culture of continuous improvement and high standards.Develop a Supplier ...

remain effective, reliable and fit for purpose.Lead and support system upgrades, enhancements, testing and user acceptance activities.Drive automation and continuous improvement initiatives to enhance service delivery and self-service functionality.Produce, analyse and validate key pension reports and management information.Lead on major annual and cyclical projects, including Annual ...

Quality Audit Schedule to assure QMS implementation. Analyse non-conformances and complaints for trends and root causes, reporting to senior management to enable the delivery of preventative solutions. Lead, mentor and develop a multidisciplinary Quality Team to ensure regular inspections, audits, controls, and reviews are executed, addressing non-compliance … issues promptly. Coordinate with project managers, technical leads, operations managers, and client representatives. Identify quality risks and implement mitigation strategies to minimise impact on service delivery and contractual obligations. Provide training and guidance to project teams on quality management best practices, fostering a culture of continuous improvement ...