351 to 375 of 596 Service Delivery Jobs in London

We are looking for a Director level person to join Capgemini as our Service Growth Lead to lead the continued growth of our Service business, delivering exceptional customer-centric digital experiences and lead the growth of our design, development, and delivery of some of the largest, most innovative, digital transformation projects in the UK. Be a part … of a dynamic team that shapes the future of digital experiences. The Service Growth Lead will be responsible for leading and executing strategic initiatives to enhance and expand our customer service capabilities. This role requires a leader with a strong background in Customer Experience (CX) transformation, digital strategy, and operational excellence. The ideal candidate will have a proven … satisfaction, and delivering measurable business outcomes. Sitting within our Digital Customer Experience (DCX) business in the UK, this is a key leadership role shaping our go-to-market and delivery strategy. You will work with our DCX CoE Head, Offer and Technology leads, and Market Unit leads to drive our Service go to market, growing our relevance and More ❯

enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the Head of Service Operations, this leadership role will oversee and proactively manage all aspects of Network, Service and Supplier Performance on behalf of the Head of Service Operations. This is … our Central Reading office. What you will do: • Manage the proactive identification of events on the network and passive infrastructure that provide an early indication of actual or potential service degradation before an incident occurs. • Ensure the managed service supplier and future Inspection and Maintenance suppliers deliver the outcomes required to manage the passive infrastructure to achieve business … outcomes & targets. • Manage performance against contractual obligations, maintaining governance and control points. • Be accountable for ensuring the end-to-end service delivery is governed with interlocks/handoffs between suppliers effectively managed and service levels and associated KPIs are tracked and assured to assess and improve performance. • Proactively manage the performance of active assets retained by MBNL More ❯

What you'll be doing: As the Delivery Director, you will play a crucial role in enhancing performance and fostering growth within our portfolio of accounts. Your primary objective will be to ensure exceptional delivery standards, surpassing client expectations, and achieving P&L targets for all provided services. You'll engage closely with senior client stakeholders, acting as … the primary liaison for delivery matters, overseeing the smooth onboarding of new project teams, and facilitating the launch of new services. Your leadership will extend to major bids within the Industry Sector, where you'll drive the development of competitive yet robust solutions. Alongside your oversight duties, you'll actively mentor project and service delivery managers, fostering … their professional growth. Your role will involve leveraging established relationships at senior levels to drive expansion strategies for existing accounts and contributing to the estimation and assurance of delivery for bids typically ranging from £1m to £20m. As the Delivery Director, you'll demonstrate leadership in identifying and pursuing sales opportunities for expansion, staying updated on current and More ❯

INTL IT Service Delivery Manager - IZ06YY We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. Lead the delivery … s International IT portfolio by managing cross-functional Agile teams. Drive the successful implementation of high-quality software solutions, support strategic growth initiatives, and embed Agile practices to enhance delivery efficiency and business value. Job Responsibilities Oversee and support program delivery by coordinating processes, tracking progress, resolving issues, managing risks, and driving continuous improvement. Manage relationships with key … incremental development. Knowledge of Agile techniques: User Stories, Continuous Integration, Test-driven Development, Continuous Testing, Pairing, Automated Testing, Burn-down Metrics, Velocity, etc. Experience Relevant experience as an IT Delivery Manager or Release Train Engineer. Experience managing direct reports in a leadership role. London Market Insurance experience; Insurtech market knowledge is a plus. Experience across the software development lifecycle More ❯

BEMS Service & Small Works Engineer - West London We are seeking passionate and talented BEMS Service & Small Works Engineers to join our team and help drive innovation in the Building Energy Management Systems (BEMS) sector. If you're a skilled BEMS engineer with experience in service, fault-finding, commissioning, and modifications, we want to hear from you! As … team, you'll be working on cutting-edge projects across a diverse range of sectors including Healthcare, Leisure, Stadia, and Education. You'll be pivotal in delivering high-quality service and technical expertise, while also contributing to the development and growth of junior engineers. Your role will be customer-facing, ensuring excellent relationships and the highest standards of service … Key Responsibilities Commissioning & Testing: Plan, commission, and test new installations, upgrades, and modifications to existing BEMS systems. Customer Relationship Management: Build and maintain strong client relationships, providing excellent customer service and technical advice. Fault Diagnosis & Problem Solving: Use your expertise to identify and rectify complex system faults across control panels, field wiring, electrical control panels, and BMS controllers. Project More ❯

Customer Delivery Technical Leader - Enterprise Networking Location: London, United Kingdom Alternate Location None Area of Interest Customer Experience Job Type Professional Cloud and Data Center Job Id Role Overview We are seeking an Enterprise Networking Customer Delivery Technical Leader within the CX Global Enterprise Segment Premier organization.You will provide technology leadership as an onsite embedded engineering expert working … supporting customer outcome-oriented engineering, implementation, and production support efforts. Provide technical expertise and escalation support in resolving technical problems found in products and solutions. Customer Engagement - Lead customer delivery engineering engagements and provide escalation support for large scale solutions and complex issues. Act as a trusted technical advisor and drive the successful adoption of Cisco products and technologies. … transfer as required. Stakeholder Management - Build and maintain key relationships with customer stakeholders to ensure a best-in-class customer experience. Minimum Qualifications Experience: 7+ years in customer-facing service delivery engineering roles. Expertise: Comprehensive knowledge of Cisco enterprise networking including the Catalyst 8000 and 9000 platforms, Software Defined Access, Catalyst Center, QoS, IGP and EGP routing, and More ❯

deliver high user adoption, engagement, and instant business value. We are seeking an Implementation Team Lead to join our team, manage and mentor the UK team, and oversee the delivery of Blink to our largest enterprise accounts (10,000+ users). This will role will report in to our Global VP of Implementation based in the UK. This role … on strategic account decisions. Lead by example, acting as the Programme Manager and senior stakeholder on our largest EMEA accounts. Act as the key bridge between sales and the delivery team, ensuring a smooth handoff and setting up the foundation for successful project execution. Collaborate closely with stakeholders to craft and refine comprehensive Statements of Work (SOWs) that clearly … the typical customer lifecycle within the sector. Excited to be involved in a scaling Professional Services function and business, where you can share ideas, drive growth, and enhance our service delivery capabilities. Empathetic, sincere, and emotionally intelligent about solving customer problems, leading and mentoring the team to understand and address customer challenges and pain points. Experience in a More ❯

are looking for a Basis Engineer who will manage the SAP S4HANA daily operations of our SAP ecosystem. The professional will manage the client relationships and work across the Service Delivery Lifecycle to analyze, design, build, test, implement and/or maintain multiple system components or applications. The individual must have strong technical knowledge of SAP systems and More ❯

within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels More ❯

within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels More ❯

client, a leading Critical National Infrastructure organization, is seeking an experienced IT Business Relationship Manager to build and maintain strong relationships with senior business leaders and ensure the successful delivery of IT services and projects in a highly complex environment. Key Responsibilities Act as a strategic liaison between IT and business stakeholders, ensuring technology solutions align with operational needs. … Build and maintain strong relationships with senior business leaders to drive digital transformation. Oversee the delivery of IT services and projects, ensuring seamless integration within a regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert guidance on IT governance, compliance, and service management best practices. Requirements Proven experience building … and maintaining relationships with senior business leaders in a complex IT environment. Strong background in IT service delivery and project management within large-scale organizations. Expertise in governance, risk management, and compliance related to IT operations. Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands. Exceptional communication and negotiation skills with the ability More ❯

Fortinet is looking for an experienced, results-driven leader to drive delivery excellence and profitable revenue growth across our EMEA Support & Services organization. In this executive role, you will lead a high-performing, cross-functional team, setting a high standard for customer success, bookings, and billings growth. You'll work closely with Fortinet's Global Customer Success & Support leadership … to shape and implement strategies that align with the organization's global objectives, serving as a key player in achieving world-class delivery standards. This position can be based at one of Fortinet's major hubs within the EMEA region. Key Responsibilities: Strategic Leadership : Serve as the primary owner of all Customer Success & Support activities across EMEA, representing the … P&L management, staffing, and resource allocation, to meet quarterly and annual targets. Operational Excellence : Oversee the execution of best practices in tools, automation, workflows, and processes to enhance delivery standards and improve efficiency. Service Innovation : Collaborate with Product & Service Sales and Sales Enablement teams to position the services portfolio for billings growth and identify new service More ❯

and/or regulatory are especially welcome to apply for the position. The Client Services team is the first line of contact for our clients with regards to the delivery of the tech add on OTC derivative portfolio reconciliation service. The CSA will provide support to our clients and work closely with the product, business, development and sales teams … worldwide, as well as other internal departments, with regards to add on tech features and upcoming events as well as any changes or developments to any aspects of the service such as, for example, the specification of the data that the subscribers will send or receive, or how the service integrates with other services or utilities in the … OTC Derivatives space. Similarly, Client Services must continually stay abreast of any market or client events, activities or changes that potentially affect our service or our clients' use of our offering or ability to participate. In addition, Client Services has an important role in collecting input for new and enhanced functionalities to the service as well as other More ❯

locations WEMEA > United Kingdom > Chessington Service Center time type Full time posted on Posted 2 Days Ago job requisition id R258805 Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. … a business analysis standards, capability, process alignment to ensure requirements are understood . Key Responsibilities Actively engage with business process owners to deliver business requirements (user stories) for the delivery of any product team to AHUK agreed standard. Ensure you develop personal and technical skills to ensure constant delivery of high quality services for business analysis, commercial business … and baselined user stories and customer has understood and accepted the documented requirements Ensure any requirements that materially impact costs are agreed with the budget holder Ensure high performance delivery through consistent, well documented, configuration of agreed solutions Identify and suggest existing or new emerging standards and best practice for business analysis Ensure all decisions taken are commercially aware More ❯

TECHNICAL ACCOUNT SERVICE MANAGER/LONDON/HYBRID 2 DAYS PER WEEK IN THE OFFICE/£39,000 - £41,000/PLUS BENEFITS Exciting new opportunity for a Technical Account Service Manager to plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients. You will … ensure quality service and operational performance within the parameters of program and delivery standards, develop client relationships and an understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. At WEX we see corporate … about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs. We hire people who share the same passion for continuous innovation and client service that is unparalleled in our industry. We are employee centric offering value-based incentives and generous compensation and benefits packages. Are you a strategic problem-solver with a passion More ❯

implementation in corporate environments. Strong relationship management skills across the region/sub-region are essential to facilitate business adoption. As a Director within the Regional Security Office (RSO) service, you will be accountable for service delivery to the assigned region/sub-region and solution lines. Effective relationships with senior leadership are crucial to support regional … gravitas, influence, and persuasiveness. Aon values inclusiveness, collaboration, and a "better together" mindset to deliver distinctive value to colleagues and clients. What the day will look like The RSO service connects regions, sub-regions, and solution lines to GCS to ensure appropriate security risk mitigation, providing the following services: Cybersecurity Leadership: Provide cybersecurity reporting to leadership committees and boards. … Represent cybersecurity to regulatory bodies. Own the cybersecurity strategy for the area, managing its delivery via GCS services and promoting local control adoption. Lead colleague security culture programs. Represent the region/sub-region in security incident management. Manage remediation efforts, e.g., internal audit findings. Oversee cybersecurity compliance and conduct management. Cybersecurity Risk Management: Manage a cybersecurity risk committee More ❯

Government Digital Service - SCS1 Deputy Director of Strategy - up to £117,800 Hybrid - Bristol or Manchester The Government Digital Service (GDS), part of the Department for Science, Innovation and Technology (DSIT), is seeking a visionary and strategic Deputy Director to lead the digital and data strategy for the UK government. This is an exceptional opportunity to shape the … future of public service delivery in one of the most impactful and mission-driven digital roles in government. GDS sits at the heart of government’s digital and data revolution. We are charged with building a modern digital state, one that is joined-up, AI-enabled, underpinned by resilient digital infrastructure, and powered by brilliant people. This role … will position you at the core of setting the agenda, tracking delivery, and shaping policy on digital transformation across Whitehall. You will lead a high-performing, cross-functional team, working hand-in-hand with senior leaders across government, Treasury, DSIT, and other central departments. You’ll bring pace, structure and a compelling narrative to an ambitious reform agenda, helping More ❯

The role will also require good relationship management skills across the assigned region/sub-region to enable business adoption. As a Director within the Regional Security Office (RSO) service you will be accountable for service delivery to the assigned region/sub-region and solution lines. The role with need to have effective relationships with senior … leadership to support the delivery of the regional/sub-regional business goals and operate an effective security risk management regime against an agreed security risk mitigation strategy. As the trusted security lead, the role will present to local leaders, regulators and clients as needed. Prior experience of regulatory management is required. This is a highly visible role within … we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The RSO service provides a regional/sub-regional/solution line connection to GCS to ensure they are appropriately leveraged to mitigate security risks and provides the following security services: Cybersecurity More ❯

for these roles. Candidates must have Government Digital Services (GDS) experience Key Responsibilities: Define and maintain the product vision, ensuring alignment with client goals and user needs throughout the delivery cycle. Own and manage the product backlog, working closely with business analysts to refine user stories and ensure that development efforts focus on high-value outcomes. Serve as the … user needs with feasibility and timelines. Your Background: Were seeking individuals who bring a mix of leadership, user-focused thinking, and agile experience: Proven experience contributing to product or service delivery projects that place users at the heart of the process. Understanding of agile methodologies, with a hands-on approach to iterative development and rapid delivery. Experience applying … digital service standards (e.g., GDS) is beneficial. Comfortable collaborating across disciplines and stepping into roles like Business Analyst, Service Designer, or Scrum Master when needed. Strong communication and stakeholder engagement skills, with the ability to lead client discussions and demonstrate value effectively. Familiar with product ownership frameworks and ideally holding relevant certifications (e.g., PSPO, PSM). More ❯

for these roles. Candidates must have Government Digital Services (GDS) experience Key Responsibilities: Define and maintain the product vision, ensuring alignment with client goals and user needs throughout the delivery cycle. Own and manage the product backlog, working closely with business analysts to refine user stories and ensure that development efforts focus on high-value outcomes. Serve as the … needs with feasibility and timelines. Your Background: We’re seeking individuals who bring a mix of leadership, user-focused thinking, and agile experience: Proven experience contributing to product or service delivery projects that place users at the heart of the process. Understanding of agile methodologies, with a hands-on approach to iterative development and rapid delivery. Experience applying … digital service standards (e.g., GDS) is beneficial. Comfortable collaborating across disciplines and stepping into roles like Business Analyst, Service Designer, or Scrum Master when needed. Strong communication and stakeholder engagement skills, with the ability to lead client discussions and demonstrate value effectively. Familiar with product ownership frameworks and ideally holding relevant certifications (e.g., PSPO, PSM). More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to … become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed … and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're looking for a strategic and execution-focused leader to oversee the delivery of Intercom's Professional Services-ensuring our customers successfully adopt and scale our AI solutions. This is a high-impact role that bridges strategy, operations, and delivery across internal teams More ❯

deliver a premium workplace experience that reflects their global brand standards, values, and expectations. The Role In this high-profile position, you will take full accountability for the technical service delivery across the contract, ensuring compliance, safety, and operational excellence. You'll work closely with the client to continuously enhance the workplace environment, support their sustainability and innovation … offering both strategic oversight and hands-on support to ensure smooth operations in a fast-paced, forward-thinking environment. Some of the key responsibilities include: Lead and manage the delivery of all technical services, systems, and infrastructure on-site. Ensure full compliance with all current and emerging legislation - including Building Regulations, CDM, Health & Safety, and environmental standards. Provide hands … on technical assistance and guidance to the engineering team when required. Build and maintain a trusted partnership with the client, focusing on service quality, communication, and continuous improvement. Coach, mentor, and develop your team to ensure a culture of high performance and accountability. Identify and implement opportunities for innovation, efficiency, and enhanced service delivery. What We're Looking More ❯

typologies (HRBs). The role requires a high level of technical competence, thorough knowledge of the Building Regulations, experience in product specification, and significant experience in the detailed design, delivery, and construction of complex, large-scale projects. CANDIDATES This is an exciting opportunity to join our UK business, to undertake the role of Technical Support and Principal Designer (CDM … on major UK projects, supporting our project teams and helping develop our service offer for the new Principal Designer (BSA) role. The position will be overseen by our senior Principal Designer (PD). Ongoing training and guidance will be provided. Ideally, the candidate will have an architectural/technologist background and demonstrate a proven track record in the detailed … design and delivery of large-scale, complex, and higher-risk buildings (HRB). In line with the requirements for the PD (CDM & BSA) role, an in-depth knowledge of detailed design, construction, detailing, and the Building Regulations & British/ISO Standards is essential. Experience specifically relating to the design and construction of higher-risk residential buildings (HRBs) is an More ❯

colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe. About the Role The Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s MSP services to our clients. Located in the UK this position will work closely with vendors, client hiring managers, and Magnit’s cross-functional teams, utilizing … our award-winning software, e-tips to ensure smooth service delivery. What You Will Do CSC is responsible for the day-to-day delivery of Magnit’s services Facilitate the fulfillment of temporary requisitions through Magnit’s systems and efficiently manage the relationship/interaction of staffing desk suppliers and managers Proactively meet with hiring managers to qualify … to empower them for success Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency The CSC must maintain quality client service and day to day operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work Maintain an updated SOP “Standard Operating Procedures” for day More ❯

email and Intercom Management of our vendor management systems Using the Coople platform to ensure the best coverage possible of our clients’ jobs over the weekend Assisting with the delivery of large staffing requests from key clients Collecting feedback from users on potential optimisations and improvements for our platform and services. Onboarding of new users to Coople and assistance … of our worker pool Review worker profiles, previous experience and general recruitment tasks over the weekend Supporting our Cooplers reaching their goals and finding rewarding work Delivering the best service possible for our clients You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery Coordinating and organising handovers to ensure the … your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays. Skills required: Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment Previous experience in the hospitality sector Strong communication skills, both written and verbal Proactive, solution-oriented More ❯