451 to 475 of 535 Service Delivery Jobs in London

with our customers installing and supporting large and widely distributed estates to some of the best known brands in retail. The bdc business model has always been based on service delivery excellence. More ❯

with our customers installing and supporting large and widely distributed estates to some of the best known brands in retail. The bdc business model has always been based on service delivery excellence. JBRP1_UKTJ More ❯

travel to customer sites which are predominantly located in Central London to provide onsite support engineer services for holiday or capacity cover. We operate a 24/7 365 service desk and therefore you will be expected to work a shift rota or cover specific shifts when required. The ideal candidate is a self-starting problem-solver with expertise … in the Microsoft ecosystem and a great customer service approach. You will be the primary point of contact for our clients, taking full ownership of support tickets from creation to completion. You must be comfortable managing a varied workload, resolving straightforward requests efficiently while also having the technical depth to investigate and solve challenging problems independently. What will you … our ticketing system. Identify recurring issues and contribute to our internal knowledge base to improve team efficiency. Work collaboratively and collegiately with the broader Telana team including engineers and service delivery. Liaise with third-party vendors and software providers to resolve client-specific technical issues. This may be you: Proven experience (2+ years) in an IT support role in More ❯

its sponsorships, donations, and fundraising. As a Salesforce Consultant, you'll lead discovery sessions, gather and translate requirements from stakeholders across departments, and configure the platform to support fundraising, service delivery, and community engagement. You'll also support integrations with third-party tools and ensure the system rollout is smooth and scalable. Key Responsibilities Lead requirements gathering and … solution design for a non-profit Salesforce transformation Configure and optimise Sales Cloud, Service Cloud, and Non-Profit Cloud Build workflows and process automations tailored to non-profit operations Support integrations with third-party platforms (e.g. donation systems, email marketing tools) Deliver user training and create tailored training materials Collaborate with stakeholders across fundraising, programmes, and operations More ❯

its sponsorships, donations, and fundraising. As a Salesforce Consultant, you'll lead discovery sessions, gather and translate requirements from stakeholders across departments, and configure the platform to support fundraising, service delivery, and community engagement. You'll also support integrations with third-party tools and ensure the system rollout is smooth and scalable. Key Responsibilities Lead requirements gathering and … solution design for a non-profit Salesforce transformation Configure and optimise Sales Cloud, Service Cloud, and Non-Profit Cloud Build workflows and process automations tailored to non-profit operations Support integrations with third-party platforms (e.g. donation systems, email marketing tools) Deliver user training and create tailored training materials Collaborate with stakeholders across fundraising, programmes, and operations More ❯

The role: We're looking for a Delivery Manager to join our growing, global team. The Delivery Manager will be responsible for supporting our lawyers and paralegals to help us deliver outsourced legal services for our clients. It's a newly created role, helping us continue to innovate and deliver to the highest standards. It's an exciting … time to join Managed Services, as client demands for more flexible resourcing continue to increase. The Team: We're market leaders, with an experienced team already in place. Delivery Management at LOD is a global function, with members at a variety of experience levels. Our Delivery team operates at the crucial cross-section of our lawyers, our clients … deliver back to their business stakeholders. Who we're looking for: We're looking for someone with strong administrative skills and an interest in legal project management, and alternative service delivery. You'll enjoy engaging with clients and legal professionals, ensuring we capture relevant data for measuring the output and success of our teams. Reporting and data insights provided More ❯

Job Description - Supplier Management Specialist (16013) Job Description Description TEAM The ITSO (IT Services Operations) organisation manages and is accountable for the rapid delivery of the trustworthy, scalable, and efficient IT infrastructure services needed to support the technology critical for easyJet's future growth plans and ambitions. Supplier Management is a key function, ensuring services are provided on time … or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation. Business Area Business Area Service Delivery Primary Location More ❯

a dynamic legal innovation team in central London. This is a fantastic opportunity to work at the intersection of law and technology, helping to shape the future of legal service delivery in a leading London-based firm click apply for full job details More ❯

provide guidance, and build packages Progress and close deals with professionalism and confidence Account Management Serve as Account Manager for all clients post-sale Liaise between clients and the service delivery team to ensure smooth operations Handle general queries, provide account servicing (sharing templates, advising on basic tax questions, etc.). Deliver high levels of client satisfaction and More ❯

bottom line. Negotiating and closing deals, with a focus on providing value-based solutions. Collaborating with our technical and architect teams to ensure a smooth transition from sales to service delivery. The Requirements Minimum 5 years experience in an IT sales role Track record of exceeding targets Benefits Unlimited annual leave Private healthcare Remote working Interviews for this role More ❯

share our passion for creativity, sustainability, and innovation, we'd love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Customer Service Supervisor to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Critical for overseeing operations of the … customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY REPSONSIBILITIES Overseeing the customer service Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction. Developing and implementing VW customer service policies and … identify and enhance internal system performance and efficiency related to customer order fulfilment, tracking, and processing. Collaborating with UK and Japan stakeholders, including logistics and sales, to address customer service concerns to improve operations and localised service delivery. Analysing customer feedback and trends to identify areas for improvement in products and services. Managing escalated customer issues, providing solutions More ❯

CPQ & Entitlement Management. Acuiti Labs come with the experience of multiple industry use cases to support the subscription and consumption-based Target Operating Models. This includes Mobility-as-a-Service (Travel using Public Transport and Private Vehicles), Tourism-as-a-Service (Hotels, Entertainment Parks), Ports-as-a-Service (Airports and Seaports), Postal-as-a-Service, Telco … as-a -service, and Software-as-a-Service. "Our core expertise and experience lie in providing reliable technology, enabling digital transformation for an intelligent enterprise, and offering business strategy consulting, and deploying innovative and efficient solutions. What we offer you: We are proud to be an organization that firmly believes in having a company culture that is friendly,motivating … large or complex engagements are a strong plus. Proven success managing C-level stakeholders and mixed on-shore/off-shore teams. Prior exposure to SaaS or managed-services delivery models More ❯

leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. Job Description Help strengthen our Teams as our ServiceNow Lead Solution Architect. Home based/fully … leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role will be providing technical leadership, to lead and support the team by coaching, mentoring … and driving personal and professional development and ultimately creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in More ❯

ID: Job ID: 43469 Job Description We have an exciting opportunity for an experienced Head of Technical Operations (TOC)to drive innovation, operational excellence, and continuous improvement in the delivery of premium live broadcast services. About the Role As Head of TOC, you will: Lead, mentor, and develop a high-performing team of Network Engineers, fostering collaboration, continuous learning … entire employee lifecycle, including recruitment, onboarding, and ongoing development. Ensure flawless execution of live transmissions and champion a culture of exceeding client expectations through adherence to and improvement of Service Level Agreements (SLAs). Drive proactive issue identification and resolution, and develop Key Performance Indicators to improve performance. Serve as a senior escalation point for complex network and service … enhance customer experience. Contribute to the long-term technical strategy, evaluate and implement new technologies, and oversee their integration. Collaborate with external vendors and partners to ensure high-quality service delivery. Utilise and develop monitoring systems (e.g., Zabbix, Grafana, Prometheus) and oversee client reporting systems. Skills and Qualifications 5-7+ years' experience in a technical leadership role within More ❯

working in client environments, identify opportunities for improvement and capture those opportunities in central information/documentation system. Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management. Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve … any potential risks as part of change management. Work directly with Team Lead to implement designated standards across customer base to improve service delivery. Resolution of incidents related to, but not limited to the following: Mail Application/Office 365 issues Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules Troubleshooting & Assessment of backup … Workstation Technologies Knowledge and experience with Office 365 and Azure Excellent written and oral communication skills Ability to articulate technical information and convey to non-technical people Excellent customer service skills Ability to follow previously documented process while notifying management of variables that have not been clarified Is available to work after hours when necessary or for on call More ❯

team, dealing with a wide range of funds and instrument types. The person will be responsible for maintaining fund accounting processes and client relationships. The role involves ensuring quality delivery of accounting outputs and compliance with SLAs. Key Responsibilities: The Senior Fund and Investment Accountant will maintain daily fund accounting processes, validate closing outputs, resolve exceptions or provide commentary … of those outside agreed tolerances. They will also assist with client implementation, ensure adherence to service level agreements, and facilitate service reviews. In-depth experience of Fund and Investment accounting including components and calculation of NAV, complex funds (single and multiclass, fund of funds, mutual, hedge and Private equity funds), fee structures, share class ratios, look-through, fund … Primary contact for assigned Fund Accounting clients/portfolios including change requests and query handling. Assist with implementation and onboarding of new Fund and Investment Accounting clients. Facilitate periodic service review meetings with clients. Delivery of client requirements in line with SLAs with critical focus on quality and service delivery. Collaborate with other business units to support More ❯

team, dealing with a wide range of funds and instrument types. The person will be responsible for maintaining fund accounting processes and client relationships. The role involves ensuring quality delivery of accounting outputs and compliance with SLAs. Key Responsibilities: The Senior Fund and Investment Accountant will maintain daily fund accounting processes, validate closing outputs, resolve exceptions or provide commentary … of those outside agreed tolerances. They will also assist with client implementation, ensure adherence to service level agreements, and facilitate service reviews. In-depth experience of Fund and Investment accounting including components and calculation of NAV, complex funds (single and multiclass, fund of funds, mutual, hedge and Private equity funds), fee structures, share class ratios, look-through, fund … Primary contact for assigned Fund Accounting clients/portfolios including change requests and query handling. Assist with implementation and onboarding of new Fund and Investment Accounting clients. Facilitate periodic service review meetings with clients. Delivery of client requirements in line with SLAs with critical focus on quality and service delivery. Collaborate with other business units to support More ❯

Role Summary - We are seeking an experienced 2nd Line Technical Support Analyst to deliver a responsive, efficient, and customer-focused IT support service. You will handle escalations from the Service Desk, manage incidents, problems, and requests within SLA, and ensure excellent service delivery-particularly to VIP users. This role also includes covering the Service Desk when … required and working closely with other technology teams to maintain outstanding customer satisfaction. Key Responsibilities: Act as the point of contact for Service Desk escalations, ensuring timely resolution of incidents, problems, and requests within SLA. Deliver excellent customer service, especially to VIPs, promoting a high degree of teamwork and satisfaction. Process hardware, software, starter, leaver, and change requests … Requirements: Proven experience in a 2nd Line IT support role, ideally within a desktop support environment. Strong knowledge of incident, request, and problem management within SLA frameworks. Excellent customer service skills and ability to communicate clearly. Understanding of IT security principles and asset management. Ability to manage multiple priorities and work well under pressure. Experience supporting VIP users is More ❯

ll not only receive invaluable experience but also ongoing training throughout your role. If you choose to work with us, you'll be empowered to deliver best-in-class service to our clients. It's a win-win! The Senior Operations Coordinator role: You'll be at the heart of our operations - managing the project office, setting up and … forward. Key Responsibilities: •Project Setup & Planning - Validate sales orders, review project readiness, set up projects in the management system, and initiate client communication. •Scheduling & Coordination - Plan and coordinate project delivery; assign consultants based on skills, availability, and budget; organise kick-off meetings; schedule project and support calls. •Project Execution & Oversight - Ensure all requirements are in place pre-delivery … accurate forecasting, client details, and utilisation reporting; run reports as needed. •Client & Team Liaison - Respond to inbound client queries, maintain close communication with the Consultancy team, and support smooth service delivery. •Process & Operational Support - Identify and implement process improvements; support Directors, Consultants, and Finance with information and billing. A little about you: •Relevant experience in a similar role •Strong More ❯

Fire and Intruder Alarms systems, CCTV, Access Control, Public address & Voice Alarm systems., and integrated solutions such as analytics. Responsible for owning and delivering all aspects of professional services delivery internally and externally, the Professional Services technical specialist plays a key role in delivering the company's safety and security technology solutions and services whilst providing effective third line … Ensure all designs are fully documented to support project delivery. Ensure site Health and Safety compliance and escalate any immediate issues to line management. Provide high levels of customer service and ensure the company is always represented professionally. Qualifications Qualifications For development purposes the following knowledge, skills and experience are required. Experience : Previous experience in a customer facing consultant More ❯

maintain solutions on the ServiceNow platform. You will work closely with business analysts, architects, and stakeholders to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities Develop and configure ServiceNow's SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. Create and maintain business rules, client scripts, UI … platform in a professional setting. Proficiency in JavaScript, Glide API, and ServiceNow development tools. Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers. Understanding of ITIL processes and service management principles. Strong problem-solving and communication skills. Preferred Qualifications ServiceNow Certified System Administrator (CSA). One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD, CSM More ❯

maintain solutions on the ServiceNow platform. You will work closely with business analysts, architects, and stakeholders to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities Develop and configure ServiceNow's SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. Create and maintain business rules, client scripts, UI … platform in a professional setting. Proficiency in JavaScript, Glide API, and ServiceNow development tools. Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers. Understanding of ITIL processes and service management principles. Strong problem-solving and communication skills. Preferred Qualifications ServiceNow Certified System Administrator (CSA). One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD, CSM More ❯

IAM services Join a Mission That Matters Are you a skilled Lead DevOps Engineer with a passion for Identity and Access Management (IAM) and a strong background in product delivery? Do you want to make a measurable impact in reducing cyber risk across the Home Office by supporting the evolution of its IAM platform? We're looking for a … Lead DevOps Engineer to take ownership of the development and delivery of our strategic product roadmap for the IAM platform (SailPoint) -alongside other supporting systems that bolster our cyber defence posture. Your Role: Building, Leading, Delivering As the Lead DevOps Engineer, you'll lead the design and development of new functionality, tools, and monitoring solutions that enhance the IAM … platform's reach and capabilities. You'll collaborate with cross-functional teams to ensure the seamless delivery of services that directly reduce the risk of internal cyber threats. This role combines technical leadership , CI/CD oversight , and strategic platform engineering -with a strong focus on modern DevOps practices and secure service delivery. What You'll Do Deliver More ❯

Delivery Consultant - Data & Analytics, AWS Professional Services Job ID: AWS EMEA SARL (UK Branch) Do you like helping customers implement innovative solutions and solve technical and business challenges using the latest cloud computing and AI technologies? Do you have experience implementing systems that handle sensitive data and the consultative and leadership skills to launch a project on a trajectory … other data services. Experience in architecture, software design and operations in hybrid environments as well as complex projects at scale. - Solutions - Demonstrated consulting skills, ideally through previous roles and delivery of on-site technical engagements with partners and customers. This includes participating in pre-sales on-site visits, understanding and extracting customer requirements, creating consulting proposals and packaged data … solution offerings, and supporting commercial negotiations - Delivery - Engagements will include onsite projects proving the use of AWS data and AI services. Strong verbal and written communication skills, with the ability to work effectively across internal and external organisations. - Insights - Work with engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share More ❯

Sr. Delivery Practice Manager , Amazon Connect Center of Excellence Job ID: AWS EMEA SARL (UK Branch) The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Amazon Connect Center of Excellence Team (ACCOE) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe … Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and … cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: • Building and managing a high-performing team of Delivery Consultants • Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects More ❯