476 to 500 of 534 Service Delivery Jobs in London

are looking for a Sovereign Intelligence Program Analyst to join our global team. This position is part of the new Global Soveriegn Intelligence Office within the Sovereign Services and Delivery Organization. Your responsibilities include: • Support the planning, execution, and governance of strategic programs related to sovereignty, compliance, and security within highly regulated environments. • Coordinate cross-functional project activities, ensuring … tools. • Strong analytical, critical thinking, and problem-solving skills with a strategic mindset. • Fluent in English; proficiency in additional languages is a plus. Meet the Team SAP Sovereign Services & Delivery (SS&D) is part of the Customer Services & Delivery (CS&D) board area and manages end-to-end Sovereign Cloud delivery as well as Government Security fulfillment More ❯

Equus Software is the global leader in cloud-based mobility solutions, dedicated to delivering innovative solutions and unparalleled service to clients worldwide. We are committed to driving success through exceptional software, client experiences and strategic partnerships. Our team collaborates with clients in the public and private sectors, leveraging technology solutions, and digital transformation to address their most challenging issues. … Global Client Success Senior Manager, the Global Client Success Manager will be the day-to-day contact for our clients and Global Client Success teams (GCS) in delivering exceptional service and support to our global client base throughout the entire client lifecycle. The role plays a critical role in driving seamless client onboarding, ongoing delight and retention, and growth … will be in a hybrid work setup. No sponsorships available. RESPONSABILITIES: Serve as the primary point of contact for a portfolio of global clients and GCS teams, ensuring exceptional service delivery. Drive seamless client onboarding, ensuring clients are set up for success from the start. Proactively engage with clients to understand their needs and identify opportunities for growth. Collaborate More ❯

for large-scale change and transformation programmes. Whether you're starting your career or have up to 4 years of experience in business analysis, operations change, or financial services delivery, we'd love to hear from you. You'll be working on behalf of a major global bank to help identify, design, and deliver solutions that improve how the … opportunities Developing detailed business requirements and user stories Collaborating with stakeholders to ensure solutions meet real business needs Supporting business case development, feasibility studies and operational design Tracking project delivery and contributing to reporting, risk, and governance Supporting process redesign, operational change, and embedding of solutions Working closely with change management teams to ensure successful adoption You'll gain … role where you can make a real impact. What you'll get: Comprehensive onboarding, training, and coaching provided by our expert trainers Hands-on experience in large-scale change delivery Ongoing support and progression planning Exposure to high-impact work in one of the world's most respected banks Locations We have UK-wide roles available, with flexibility across More ❯

maintain solutions on the ServiceNow platform. You will work closely with business analysts, architects, and stakeholders to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities • Develop and configure ServiceNow’s SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. • Create and maintain business rules, client scripts, UI … platform in a professional setting. • Proficiency in JavaScript, Glide API, and ServiceNow development tools. • Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers. • Understanding of ITIL processes and service management principles. • Strong problem-solving and communication skills. Preferred Qualifications • ServiceNow Certified System Administrator (CSA). • One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD, CSM More ❯

extensive knowledge of ITIL, ability to manage others while maintaining a hands-on approach. You will play a crucial role in ensuring the efficient and smooth operation of our service desk and support function. Expertise in Office 365 will be vital in assisting our employees with software-related issues and driving the effective utilisation of Office 365 tools across … and support as needed. Ensure SLAs are met across the team and report issues to Head of Technology. Monitor team performance and provide feedback to ensure high standards of service delivery. Office 365 Support: Provide expert technical support for all Office 365 applications, including Outlook, SharePoint, OneDrive, Teams, and other related tools. Troubleshoot and resolve issues related to Office … documentation of software configurations, troubleshooting procedures, and user guides. Collaboration and Coordination: Collaborate with the IT team to escalate and resolve complex technical issues. Communicate effectively with vendors and service providers to address technical concerns. Stay up to date with the latest developments in Office 365 and related technologies. Suggest and implement improvements to optimise the performance of Office More ❯

The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of … IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance. Collaboration : Liaise with other IT teams to resolve issues and manage user expectations effectively. Service Improvement … Contribute to the enhancement of support processes and identify opportunities to improve service provisions. On-Call Duties : Participate in a rotational on-call schedule, supporting out-of-hours needs as required. Ad Hoc Tasks : Undertake additional duties as needed to support business requirements. Essential Skills & Experience: Active Directory administration, user maintenance, and group configuration. Microsoft Office 365 suite and More ❯

business continuity, cyber-resiliency, and cloud-native architectures. The SME will work closely with both internal and external stakeholders to ensure the successful execution of innovation initiatives and the delivery of robust technology solutions. With extensive experience in technology domains, this role serves as a trusted technical advisor, contributing to the development, support and enhancement of innovative service … on innovation-driven projects, providing support in areas like disaster recovery, cyber security, and cloud solutions. Engage with enterprise clients to gather requirements, implement and support solutions and optimize service delivery. Develop and maintain strong technical relationships with key stakeholders, partners, and vendors. Innovation & Execution: Support the introduction of new technologies and services by working with other stakeholders to … and solution demonstrations. Cross-Functional Collaboration: Collaborate with Support, Infrastructure, Development and Security teams to ensure alignment and enhanced customer outcomes. Serve as a liaison between technical teams-Services Delivery, Internal IT, and Channel-to foster seamless execution and delivery of services. Share best practices and mentor emerging technical talent within the across involved stakeholders Continuous Improvement: Identify More ❯

BEMS Service & Small Works Engineer - West London We are seeking passionate and talented BEMS Service & Small Works Engineers to join our team and help drive innovation in the Building Energy Management Systems (BEMS) sector. If you're a skilled BEMS engineer with experience in service, fault-finding, commissioning, and modifications, we want to hear from you! As … team, you'll be working on cutting-edge projects across a diverse range of sectors including Healthcare, Leisure, Stadia, and Education. You'll be pivotal in delivering high-quality service and technical expertise, while also contributing to the development and growth of junior engineers. Your role will be customer-facing, ensuring excellent relationships and the highest standards of service … Key Responsibilities Commissioning & Testing: Plan, commission, and test new installations, upgrades, and modifications to existing BEMS systems. Customer Relationship Management: Build and maintain strong client relationships, providing excellent customer service and technical advice. Fault Diagnosis & Problem Solving: Use your expertise to identify and rectify complex system faults across control panels, field wiring, electrical control panels, and BMS controllers. Project More ❯

in key industries, allowing our customers to accelerate their innovation agenda. This individual will contribute at an international level to design and drive the cloud-based IT professional services delivery model of the future. AWS aspires to be the strategic transformation platform of choice that reshapes the way Government, Enterprises and Start-ups build and run their businesses. Our … for success - collaborate with our field sales organisation to develop strong customer and partner relationships with CIOs, CTOs, IT functional leaders and business sponsor executives. - Lead the sales and delivery of ProServe's engagements, fuel the growth of the ASEAN market and deliver outsized impact for clients. - Work directly with customers and AWS field sales, support, training & certification, technical … field sales, technical sales, training and support teams to help partners and customers learn and use AWS platform services such as complex cloud - Deliver value - oversee the high-quality delivery of a variety of customized engagements with partners and enterprise customers in the commercial sectors. - Lead great teams, inspire followership: attract & develop top talent to build high performing teams More ❯

to join its London office. Employing close to 1000 people across five global locations, the firm is recognised for delivering high-quality legal services to clients in the financial service sector. This is an exciting opportunity to join a small but growing London IT team, providing 1st and 2nd line support while contributing to technical projects and collaborating closely … with senior stakeholders. You will also be a key escalation point for complex IT issues and play an important role in maintaining the firm's high standards of IT service delivery. Key Responsibilities Provide 1st and 2nd line user support on desktop hardware/software, mobile devices, and audio-visual systems Troubleshoot and resolve technical issues across MS Office More ❯

Senior Pensions Administrator Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Birmingham office, and have the flexibility to work up to … clients and requirements. Identifying issues with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. Writing and maintaining knowledge documents, keeping them up to date and incorporating changes … the flexibility of agile working if required. Recognising the value to colleague engagement of being able to work side-by-side with other colleagues, and the stability towards client service through sharing knowledge and best practice, Aon has maintained its office base in Birmingham to ensure you are not isolated, and benefit from the supporting network that is Aon More ❯

Delivery Consultant (Security), ASEAN Professional Services Job ID: PT Amazon Web Services Indonesia The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements … in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather … professional, you will be responsible for: 1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs; 2. Providing technical guidance and troubleshooting support throughout project delivery; 3. Collaborating with stakeholders to gather requirements and propose effective migration strategies; 4. Acting as a trusted advisor to customers on industry trends and emerging technologies; and 5. Sharing More ❯

1st Line Support Customer Service Agent Annual Salary: Competitive Location: Kingston upon Thames, KT1 Job Type: Full-time, Hybrid Day-to-day of the role: Serve as the initial point of contact for partners, providing prompt and effective technical support to resolve queries and issues via our ticketing system and over the phone. Occasionally assist with the configuration and … by offering insights into product capabilities, enabling account managers to effectively communicate the value proposition of our solutions to clients. Collaborate with suppliers and internal teams to ensure efficient service delivery. Perform various administrative and ad hoc duties as required. Required Skills & Qualifications: Previous experience in a customer support role, preferably within a service provider environment. Familiarity with … cellular network environments is advantageous. Experience with Zendesk or similar customer service software is beneficial. Strong customer service and time management skills. Excellent written and verbal communication skills in English. High attention to detail with the ability to see tasks through to completion. Ability to work independently while effectively engaging with internal and external stakeholders. A proactive and More ❯

Delivery Practice Manager - Global Accounts, AWS Industries Professional Services Job ID: Amazon Web Services Japan GK Do you have IT infrastructure experience in Fortune 500 enterprise customers? Have you hired and led teams of consultants to assist Fortune 500 enterprise customers to manage and implement IT related projects? Can you lead an enterprise customer through a variety of projects … implementation, and hybrid cloud operations? Can you build and lead world class teams that drive breakthrough business results using AI/ML? At AWS, we are looking for a Delivery Practice Manager, with a successful record of leading Global Accounts customers through a variety of transformative projects involving IT Strategy, distributed architecture, and hybrid cloud operations, to lead our … from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs. Key job responsibilities Engage customers - collaborate with Global Accounts sales managers to develop strong More ❯

experience with cutting-edge technologies and can grow your skills in a fast-paced, forward-thinking environment. Key Responsibilities: Act as a primary contact for desktop-related incidents and service requests, delivering timely triage, investigation, and resolution. Keep internal IT documentation and knowledge base materials up to date (minimum quarterly reviews). Manage and monitor service desk tickets … using best practice workflows, ensuring consistent service delivery. Work alongside the Lead IT Operations Administrator to spot patterns, recurring faults, and potential risks, contributing to preventative solutions. Support and maintain end-user hardware including desktops, laptops, printers, and peripherals, as well as assisting with both hardware and software lifecycle management. Coordinate with other IT teams to resolve cross-functional … technical issues and communicate updates to users. Recommend and help implement improvements to existing support processes to enhance service quality. Essential Skills & Experience: Strong knowledge of Active Directory for account and group management. Skilled with Microsoft 365 applications including Teams, SharePoint, OneDrive, and Exchange. Solid experience with Windows 10/11 and core Microsoft Office tools (Outlook, Excel, PowerPoint More ❯

experience with cutting-edge technologies and can grow your skills in a fast-paced, forward-thinking environment. Key Responsibilities: Act as a primary contact for desktop-related incidents and service requests, delivering timely triage, investigation, and resolution. Keep internal IT documentation and knowledge base materials up to date (minimum quarterly reviews). Manage and monitor service desk tickets … using best practice workflows, ensuring consistent service delivery. Work alongside the Lead IT Operations Administrator to spot patterns, recurring faults, and potential risks, contributing to preventative solutions. Support and maintain end-user hardware including desktops, laptops, printers, and peripherals, as well as assisting with both hardware and software lifecycle management. Coordinate with other IT teams to resolve cross-functional … technical issues and communicate updates to users. Recommend and help implement improvements to existing support processes to enhance service quality. Strong knowledge of Active Directory for account and group management. Skilled with Microsoft 365 applications including Teams, SharePoint, OneDrive, and Exchange. Solid experience with Windows 10/11 and core Microsoft Office tools (Outlook, Excel, PowerPoint). Familiarity with More ❯

Position: Product Manager Reporting to: Group Product Manager Office Location: London Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forwards, while ensuring that we're everything that our clients need today. … product requirements from customers, stakeholders, and industry insights. Collaborate with Development teams to deliver projects and support go-to-market strategies. Oversee the product lifecycle from discovery through to delivery and post-launch optimisation Manage vendor relationships, including roadmap planning, requirement validation, and release management. Ensure effective coordination between vendors and internal stakeholders to meet business and technical objectives. … Conduct regular service reviews and escalate issues to ensure consistent, high-quality service delivery. Roadmap and Release Management Define and manage product roadmaps aligned with strategic objectives. Plan and communicate release timelines, product updates, and enhancements across the business. Support go-to-market planning, release testing, documentation, and internal training Cross-functional Collaboration Work closely with technical, product More ❯

s degree in a related field Technical background (software, IT, cybersecurity, legal) OR sales experience with technical aptitude. Demonstrated experience and knowledge of the client's product portfolio and service s, with a proven track record of working with mid-to-large organisations and high-value licensing agreements. Ability to review and interpret complex licensing contracts and terms, identifying … and alignment with the client's policies. Build and maintain strong relationships with customers and internal client stakeholders. Collaborate with cross-functional teams to progress opportunities and ensure seamless service delivery. Proactively identify compliance risks and support customers in resolving them through actionable insights. Stay up to date on licensing trends, compliance standards, and policy updates. Contribute to the … multiple complex projects successfully, prioritising tasks to deliver optimal results IR35 As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies ('PSCs'). All Associates must contract under PAYE arrangements through a Deloitte approved 'Employment Company' (aka 'umbrella company. More ❯

s degree in a related field Technical background (software, IT, cybersecurity, legal) OR sales experience with technical aptitude. Demonstrated experience and knowledge of the client's product portfolio and service s, with a proven track record of working with mid-to-large organisations and high-value licensing agreements. Ability to review and interpret complex licensing contracts and terms, identifying … and alignment with the client’s policies. Build and maintain strong relationships with customers and internal client stakeholders. Collaborate with cross-functional teams to progress opportunities and ensure seamless service delivery. Proactively identify compliance risks and support customers in resolving them through actionable insights. Stay up to date on licensing trends, compliance standards, and policy updates. Contribute to the … multiple complex projects successfully, prioritizing tasks to deliver optimal results IR35 As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company. More ❯

s degree in a related field Technical background (software, IT, cybersecurity, legal) OR sales experience with technical aptitude. Demonstrated experience and knowledge of the client's product portfolio and service s, with a proven track record of working with mid-to-large organisations and high-value licensing agreements. Ability to review and interpret complex licensing contracts and terms, identifying … and alignment with the client’s policies. Build and maintain strong relationships with customers and internal client stakeholders. Collaborate with cross-functional teams to progress opportunities and ensure seamless service delivery. Proactively identify compliance risks and support customers in resolving them through actionable insights. Stay up to date on licensing trends, compliance standards, and policy updates. Contribute to the … multiple complex projects successfully, prioritizing tasks to deliver optimal results IR35 As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company. More ❯

s degree in a related field Technical background (software, IT, cybersecurity, legal) OR sales experience with technical aptitude. Demonstrated experience and knowledge of the client's product portfolio and service s, with a proven track record of working with mid-to-large organisations and high-value licensing agreements. Ability to review and interpret complex licensing contracts and terms, identifying … and alignment with the client’s policies. Build and maintain strong relationships with customers and internal client stakeholders. Collaborate with cross-functional teams to progress opportunities and ensure seamless service delivery. Proactively identify compliance risks and support customers in resolving them through actionable insights. Stay up to date on licensing trends, compliance standards, and policy updates. Contribute to the … multiple complex projects successfully, prioritizing tasks to deliver optimal results IR35 As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company. More ❯

s degree in a related field Technical background (software, IT, cybersecurity, legal) OR sales experience with technical aptitude. Demonstrated experience and knowledge of the client's product portfolio and service s, with a proven track record of working with mid-to-large organisations and high-value licensing agreements. Ability to review and interpret complex licensing contracts and terms, identifying … and alignment with the client’s policies. Build and maintain strong relationships with customers and internal client stakeholders. Collaborate with cross-functional teams to progress opportunities and ensure seamless service delivery. Proactively identify compliance risks and support customers in resolving them through actionable insights. Stay up to date on licensing trends, compliance standards, and policy updates. Contribute to the … multiple complex projects successfully, prioritizing tasks to deliver optimal results IR35 As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company. More ❯

IT Helpdesk Engineer - Japanese company Business: IT Service company Company Location: Central London Salary: Up to £32,000 Office working: 5 days/week All of the applicants must have an eligible visa for working in the UK. Job description: 1st level troubleshooting with customers and assist them as their escalation point of contact. Hands on Desktop Support. Network … and PC implementation and optimisation. Understand and detailed planning and designing for customer's Network and PC. Network/PC/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). Requirements: Proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows More ❯

ChromeOS. Develop and update user guides and FAQs for common IT issues across all supported platforms. Track and report on IT issues, resolution times, and user feedback to improve service delivery. Implement and enforce security protocols tailored to each OS to protect company data and infrastructure. Educate staff on IT security best practices relevant to their operating system. Participate … in managing devices and software on all three mentioned OS platforms. Exceptional communication and interpersonal skills to interact with users at all levels. Strong problem-solving abilities and customer service orientation. Ability to work independently and as part of a team in a fast-paced environment. Additional Requirements : Ability to work evenings and weekends as needed xAI is an More ❯

in the City of London, this permanent role offers a fantastic opportunity to lead all aspects of the identification, assessment, and mitigation of risks associated with technology vendors and service providers. This role ensures that external partnerships uphold Howden's security, compliance, and operational standards, and supports the development of a consistent, scalable third-party risk management (TPRM) framework. … Relationship Management:Assist in the management of relationships with technology vendors, ensuring that contracts are negotiated optimally, performance is monitored, and any issues are resolved promptly to maintain optimal service delivery. Skills & Qualifications Degree or equivalent experience in Information Security, Risk Management, Computer Science, or a related field. Proven track record in technology risk, third-party risk management, or More ❯