476 to 500 of 1,606 Service Delivery Jobs in London

Have worked with a similar business - you have experience in SaaS and/or Services businesses with a particular focus on any of: Sales Pipeline Reporting, Product Analytics and Service Delivery Metrics Knowledge of Python or other programming languages, whilst this is not essential, it could be beneficial in this role Why join us? We put people first More ❯

for a Workday Senior Specialist or Specialist to drive projects and implement solutions at scale to simplify work, automate repetitive tasks, and optimize business processes. This role will ensure service delivery excellence and timely resolution of system escalations and day-to-day issues, manage the HRIS Operations Team’s work plan and prioritization, look after regular system upgrades More ❯

peer review and brainstorming to ensure alternative views and possibilities are considered on each opportunity. Interfaces with: All areas of the business such as commercial, finance, operations, sales, solutions, service delivery country, sub-regional and Board stakeholders at all levels, including Exco and management teams. Requirements: Education, Training and Experience: Minimum of 6 years’ commercial management experience in More ❯

Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago Uxbridge, England, United Kingdom 1 week ago Senior Facilities Manager (Workplace Service Delivery Manager) City Of London, England, United Kingdom 4 days ago Supply Chain & Operations Senior Manager (Planning) Senior Assistant Company Secretary, Global and Europe Barnet, England, United Kingdom More ❯

team, be eager to grow and develop, and comfortable working within a face paced environement. Role & Responsibilities: Incident Management: Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation: Maintain and update accurate knowledge base documentation quarterly. Ticket Execution: Handle tickets and requests using best practices, maximising the adoption of … IT services and applications. Problem Management: Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support: Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance. Collaboration: Liaise with other IT teams to resolve issues and manage user expectations effectively. Service Improvement … Contribute to the enhancement of support processes and identify opportunities to improve service provisions. On-Call Duties: Participate in a rotational on-call schedule, supporting out-of-hours needs as required. Ad Hoc Tasks: Undertake additional duties as needed to support business requirements. Essential Skills & Experience: Active Directory administration, user maintenance, and group configuration. Microsoft Office 365 suite and More ❯

team, be eager to grow and develop, and comfortable working within a face paced environement. Role & Responsibilities: Incident Management: Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation: Maintain and update accurate knowledge base documentation quarterly. Ticket Execution: Handle tickets and requests using best practices, maximising the adoption of … IT services and applications. Problem Management: Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support: Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance. Collaboration: Liaise with other IT teams to resolve issues and manage user expectations effectively. Service Improvement … Contribute to the enhancement of support processes and identify opportunities to improve service provisions. On-Call Duties: Participate in a rotational on-call schedule, supporting out-of-hours needs as required. Ad Hoc Tasks: Undertake additional duties as needed to support business requirements. Essential Skills & Experience: Active Directory administration, user maintenance, and group configuration. Microsoft Office 365 suite and More ❯

The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of … IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance. Collaboration : Liaise with other IT teams to resolve issues and manage user expectations effectively. Service Improvement … Contribute to the enhancement of support processes and identify opportunities to improve service provisions. On-Call Duties : Participate in a rotational on-call schedule, supporting out-of-hours needs as required. Ad Hoc Tasks : Undertake additional duties as needed to support business requirements. Active Directory administration, user maintenance, and group configuration. Microsoft Office 365 suite and collaboration tools (Teams More ❯

the job poster from Exquitech Group We are seeking a results-driven Business Development Manager with a strong background in Microsoft solutions and previous experience working with a Managed Service Provider (MSP) . The ideal candidate will be responsible for identifying new business opportunities, developing strategic partnerships, and expanding our customer base through consultative selling of Microsoft products and … shows, and partner functions to promote brand awareness and generate leads. Requirements: Proven experience (3+ years) in business development or sales within the IT industry, ideally with a Managed Service Provider. Strong knowledge of Microsoft products and services, including Microsoft 365, Azure, Dynamics 365, and licensing models. Demonstrated ability to develop strategic partnerships and close mid-to-large scale … are a plus. Preferred Qualifications: Experience managing relationships with Microsoft or other Tier 1 vendors. Previous involvement in co-selling programs or partner-led sales initiatives. Understanding of managed service contracts, SLAs, and ITIL-based service delivery. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Business Development and Sales More ❯

journey. Collaborate with cross-functional teams such as marketing, sales, product development, global process owners, and the customer success team to align CX efforts with business goals. Recommend customer service standards and guidelines to ensure consistent and exceptional service delivery. Train staff on customer-centric approaches and best practices to foster a customer-focused culture. Monitor and report … on KPIs related to customer satisfaction, retention, and loyalty, providing insights to senior management. Manage Continual Service Improvement (CSI) initiatives to enhance the customer experience. Facilitate regular CX Index reporting, including EoDB scores, OSAT, and CSI progress. Implement complex CX initiatives across multiple regions. Support the global CX team as an EMEA regional SME. What you'll need Excellent … complex ideas. Leadership abilities and a customer-centric mindset. Proven CX management experience, preferably in technical or data center environments. Analytical skills to derive insights from customer data. Customer service skills to exceed customer expectations. Problem-solving skills to address issues and resolve conflicts. Adaptability to evolving customer needs and industry trends. High emotional intelligence to navigate customer and More ❯

consultants supporting strategic customers across enterprise and upper mid-market segments Capability development - Grow the technical expertise of the team across Sitecore's full portfolio of products and services Delivery oversight - Ensure team members are driving consumption and delivering value through proactive delivery management Hands-on engagement and enablement - Participate in projects as a consultant, support onboarding of … new talent, and contribute to cross-functional enablement Customer engagement coordination - Collaborate with team leads, customer success managers and project managers to ensure timely and high-quality delivery Resource and utilization planning - Regularly review team allocations to ensure optimal utilization as a key performance metric Services go-to-market alignment - Synchronize with team leads and other roles to develop … Business development - Participate or lead business development activities, collaborating with sales representatives and internal stakeholders Offerings and GTM awareness - Maintain awareness of services offerings and strategic priorities to align delivery with business goals What You Need to Succeed: Proven experience leading high-performing services teams in SaaS, cloud or digital platform environments Strong communication, coaching and stakeholder management skills More ❯

contribute to the internal knowledge base. Perform software testing and participate in product improvement initiatives. Collaborate with clients, internal teams, and third-party vendors to ensure seamless communication and service delivery. Stay current with software updates and industry best practices through ongoing training and certification. Key Attributes Solid grounding in accounting principles and practices. Strong analytical and troubleshooting skills. … Excellent verbal and written communication abilities. A proactive and customer-centric approach to service delivery. Ability to work independently as well as collaboratively within a team environment. Preferred Skills Familiarity with accounting or ERP software systems. Basic technical knowledge of IT infrastructure (e.g., Windows environments, SQL, cloud-based platforms). Strong proficiency in Microsoft Office tools, especially Excel and … Power BI. Experience in delivering presentations or software demonstrations. Background in project coordination or implementation work. Candidate Profile Passionate about delivering high-quality support and service to users. Excellent interpersonal skills with the ability to communicate at all organizational levels. Strong organizational skills and attention to detail. Resilient and able to remain calm under pressure. Enthusiastic about learning and More ❯

Do: Lead and mentor the Application Support team across multiple locations, ensuring efficient day-to-day operations and strategic direction. Manage incident resolution, prioritising major technical issues and driving service improvements. Oversee SLAs, KPIs, and performance metrics, ensuring high-quality service delivery. Act as the primary escalation point for critical incidents, chair major incident calls, and provide postmortem More ❯

Do: Lead and mentor the Application Support team across multiple locations, ensuring efficient day-to-day operations and strategic direction. Manage incident resolution, prioritising major technical issues and driving service improvements. Oversee SLAs, KPIs, and performance metrics, ensuring high-quality service delivery. Act as the primary escalation point for critical incidents, chair major incident calls, and provide postmortem More ❯

at Ericsson The Spares and Logistics Manager plays a crucial role in the organization by overseeing the comprehensive management, distribution, and inventory control of spare parts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs) for the FSO. This position requires close collaboration with MSIP, EGI & FSO to drive the implement process. Reporting directly to the … HWS logistics process and the capability to manage key stakeholders' expectations is vital. You will champion continuous improvement initiatives and act as a pivotal interface between Vendor Management, Field Service Management, HWS team and MSIP Organsiation . This role demands a customer-centric approach, both within the organization and externally including the EGI Dispatch team. Effective stakeholder management is … Oversee spare back order management and handle site failure notes. Supplier Coordination: Attend Supplier Operational Review Meetings (ORMs) and manage vendor/supplier relationships. Report issues affecting the SPM service from suppliers to Network Operations Assurance. Asset Management: Utilize systems like Leo for test equipment management, including the distribution of essential health and safety equipment for site visits. Conduct More ❯

advanced IT support within a growing IT environment. Key Responsibilities: Lead end-to-end CRM implementation and optimisation (Salesforce/Dynamics). Automate processes across sales, onboarding, billing, and service delivery. Integrate CRM with platforms like Autotask, 3CX, and licensing systems. Manage internal projects and external vendors from scope to delivery. Provide Level 2/3 technical support across … in an MSP or IT services role. Scripting and automation experience (PowerShell, SQL). Familiarity with systems like Autotask, O365, Azure, VMware, and 3CX. Nice to Have: Experience improving service desk workflows. Exposure to ITIL, ConnectWise, ServiceNow, or customer portals. What’s On Offer: Full ownership of impactful tech projects. Supportive team culture with growth opportunities. Paid training and More ❯

house engineering and contractor teams. This role is central to ensuring the efficient management of both soft and hard services, with a strong focus on compliance, cost control, and service delivery. The Role This is an office-based role, working closely with senior management and operations teams to optimise technical services. The Technical Services Manager will be responsible for … contractor proposals, M&E designs, and installation plans to align with project requirements. Financial & Cost Control Ensuring budgets are adhered to, identifying potential cost savings, and managing spend across service contracts. Regulatory Compliance Keeping the team updated on legislative changes and ensuring adherence to safety and building regulations. Project Management Overseeing fit-outs, refurbishments, and infrastructure projects, ensuring on … time, cost-effective delivery. Performance Monitoring Tracking contractor service levels, verifying completed work, and ensuring all maintenance activities meet agreed SLAs. Candidate Profile Technical Expertise Background in property, mechanical, electrical, or hard services within a commercial or industrial environment. Health & Safety Awareness Strong understanding of H&S regulations, ensuring a safe working environment. Procurement & Tendering Experience in managing procurement More ❯

ideas, aren’t afraid to speak up, and above all, feel valued. Be a Founding Member of Our New User Research Powerhouse! We are expanding our UX research and service design team dedicated to establishing a best-in-class research practice across the Admiral. As a UX Researcher with a passion for service design, you will be a … research frameworks to maximise research impact and deliver demonstrably positive outcomes. Own and lead research initiatives that elevate the practice within Admiral and inspire wider industry engagement. UX Research & Service Design Conduct research using a mix of qualitative and quantitative methods to understand customer needs, pain points, and behaviours throughout the insurance lifecycle. Plan and lead generative and evaluative … to map the user experience across all touchpoints, ensuring alignment with business objectives. Champion a user-focussed approach with stakeholders, translating research into actionable decisions for product development and service delivery. Qualifications Desirable Qualifications A degree, master's, or PhD in one or more of the following; Human Centred Design, Human Factors, Human-computer interaction, User Experience, Psychology, Social More ❯

and quality (SHEQ) standards. Support billing and work-in-progress tracking through accurate time and task management. Collaborate with team members to drive continuous improvement in system performance and service delivery. Skills & Experience: HNC/HND or degree in Computer Science, IT, or Engineering (minimum 23 years experience preferred). Strong knowledge of Siemens SCADA/PLC and HMI … systems. Proficient with industrial networks and scripting/programming languages. Confident working with Windows environments and server maintenance. Excellent problem-solving, communication, and customer service skills. Able to work independently and as part of a small, cross-functional team. Benefits: Competitive salary with annual bonus and paid overtime. Company pension (5% contribution). 23 days annual leave plus bank More ❯

and quality (SHEQ) standards. Support billing and work-in-progress tracking through accurate time and task management. Collaborate with team members to drive continuous improvement in system performance and service delivery. Skills & Experience: HNC/HND or degree in Computer Science, IT, or Engineering (minimum 2–3 years’ experience preferred). Strong knowledge of Siemens SCADA/PLC and … HMI systems. Proficient with industrial networks and scripting/programming languages. Confident working with Windows environments and server maintenance. Excellent problem-solving, communication, and customer service skills. Able to work independently and as part of a small, cross-functional team. Benefits: Competitive salary with annual bonus and paid overtime. Company pension (5% contribution). 23 days annual leave plus More ❯

and quality (SHEQ) standards. Support billing and work-in-progress tracking through accurate time and task management. Collaborate with team members to drive continuous improvement in system performance and service delivery. Skills & Experience: HNC/HND or degree in Computer Science, IT, or Engineering (minimum 2 3 years experience preferred). Strong knowledge of Siemens SCADA/PLC and … HMI systems. Proficient with industrial networks and scripting/programming languages. Confident working with Windows environments and server maintenance. Excellent problem-solving, communication, and customer service skills. Able to work independently and as part of a small, cross-functional team. Benefits: Competitive salary with annual bonus and paid overtime. Company pension (5% contribution). 23 days annual leave plus More ❯

Senior Pensions Administrator Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Birmingham office, and have the flexibility to work up to … clients and requirements. Identifying issues with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. Writing and maintaining knowledge documents, keeping them up to date and incorporating changes … the flexibility of agile working if required. Recognising the value to colleague engagement of being able to work side-by-side with other colleagues, and the stability towards client service through sharing knowledge and best practice, Aon has maintained its office base in Birmingham to ensure you are not isolated, and benefit from the supporting network that is Aon More ❯

the R&D work stream, including resource conflicts, ensuring proper quantification of claims, and documenting complex projects for HMRC submission. Lead by example in client relationships, technical quality, and service delivery. Advise clients on complex legislation applications, solving problems related to R&D claims. Coach and develop junior staff, sharing technology knowledge. Coordinate with HMRC specialists to facilitate claim … over 16,000 colleagues in the UK, we serve clients from startups to multinationals across many industries, aiming to be the clear choice for clients, our people, and communities. Service Line Information The Claims and Incentives team, part of our Corporate Tax department, helps clients secure tax savings through government-sponsored reliefs and incentives. The team includes specialists from More ❯

identify opportunities for product enhancements and cross-sell initiatives, driving additional value for customers. Analyzecustomer feedback and performance data to generate insights, addressing challenges and leveraging opportunities to enhance service delivery. What You’ll Bring Extensive Experiencein customer success or account management roles, with a focus on the retail sector and a track record of delivering successful outcomes across … the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over More ❯

IT and Business Intelligence team. Reporting to senior leadership, this role is pivotal in enhancing the firm's technology landscape, ensuring secure, efficient, and innovative systems that support legal service delivery. You'll work closely with stakeholders across the business to identify pain points, design technical solutions, and drive process optimisation. Key responsibilities include managing API integrations, leveraging Microsoft More ❯

IT and Business Intelligence team. Reporting to senior leadership, this role is pivotal in enhancing the firm's technology landscape, ensuring secure, efficient, and innovative systems that support legal service delivery. You'll work closely with stakeholders across the business to identify pain points, design technical solutions, and drive process optimisation. Key responsibilities include managing API integrations, leveraging Microsoft More ❯