Joskos Solutions has evolved significantly since its establishment in 1999, now being a key player in the IT support and service realm for the education sector. With a focus on digital transformation, Joskos offers a comprehensive suite of services designed to streamline and enhance public sector institutions through technology. … Their services include cloud and server-less solutions that shift clients from local resources to cloud-based operations, managed services for holistic network/servicemanagement, strategic IT planning to align technology with client goals, and robust installation services for comprehensive tech integration. We are seeking driven individuals … Law (basic awareness is desirable) Good written, numerical and presentation skills Knowledge, Skill and Experience: Good communicating and influencing skills Strong organisational and time management skills Able to work well under pressure and be adaptable to business needs Results orientation and achievement with demonstrable performance against targets and KPIs more »
City of London, London, United Kingdom Hybrid / WFH Options
Oliver Bernard Ltd
inside IR35 and paying £500 per day with flexible, hybrid, working in central London. You'll be supporting and developing the Atlassian solution (Jira, ServiceManagement and Confluence), leading the data centre upgrade and supporting the production environment. You'll need a deep understanding of Atlassian tools, plug more »
Analyst will also need to have experience of SQL, Cloud services and ISO27001. Familiarity within A 2nd line environment, as well as experience using servicemanagement and ticketing solutions, is highly desirable. The candidate should possess excellent problem-solving and analytical skills, coupled with a familiarity with project more »
including experience configuring routing for BGP, OSPF, or EIGRP and familiarity with multicast protocols (IGMP, PIM). CCIE Proficiency in Linux, covering boot sequence, servicemanagement, file, process, network, and kernel management. Ability to deploy and operate monitoring frameworks such as Cacti, Zabbix, Nagios, Prometheus, or Tick stack. more »
technology function. You will be responsible for keeping their new technology platforms available 24/7/365 by monitoring the Performance, Reliability, Change Management, Incident Response, and Capacity Planning for a number of their core services. Some of their key technologies are: AWS Cloud, Dynatrace, Terraform, Biztalk, Kafka … teams to ensure that for key services uptime, latency, response time, and availability targets are met. Work with the Architecture & Engineering, Product, Application Support, ServiceManagement, Testing, and Security teams to uphold good operational practices. Take ownership of complex Problem Records related to performance, reliability, and scalability and more »
companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … NPS) and sentiment scores. Aim to reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed, configured, and maintained to monitor our IT infrastructure and end-user devices. Lead proactive resolutions … analysis and reporting, using insights from Nexthink to identify trends and areas for improvement within our IT landscape. You will prepare detailed reports for management, contributing to problem management and change processes. Engage in continuous improvement initiatives, recommending and implementing enhancements to our IT infrastructure, security measures, and more »
travel 60% of the time. If you have the ability to develop and build on an existing foundation, a drive for delivering excellent customer service and a passion for being at the heart of a clean energy future, then please apply today! What you'll do You'll be … Industry Knowledge and recognised qualifications in Security Systems (for example CCTV and Access Control, Intruder Detection Systems, Automated Gates and Monitored Pulse Fencing). ServiceManagement and Stakeholder engagement experience to include third parties suppliers and contractors. Ability to multi task in a challenging or crisis environment, while more »
the services with a key emphasis on patient pathway tracking and validation to achieve RTT standards. The post holder will work closely with the service team and receive support and training as required to fulfil the role. Main duties of the job To be responsible for providing administrative support … relevant RTT standards. Maintain an up-to-date record of patient tracking and escalations must be kept on the Trust database. To support the ServiceManagement team to ensure all administrative process are delivered including data and evidence collection for relevant national audits. About us London North West … NHS experience Desirable Admin/Organisational skill Skills Essential NHS experience IT experience Desirable Admin/Organisational skill Audio typing skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »
We're looking for a Senior Incident & Problem Service Manager to join one of our public sector clients. Length: 12 months Rate: up to £550 per day Ir35 status: Inside ir35 Location: London, hybrid Clearance - Active SC preferred We are looking for a Major Incident Manager who has extensive … Major Incidents and problems at all priority levels. The individual needs to be able to gain buy-in from the team to enhance the service and improve ways of working. Driving enhancements and improvements within the team (both process and resource) to the right level of maturity to be … successful. Providing a User focused service in restoring IT issues affecting the business. Working closely with other teams to support reactive Incident and implement preventative measures. Interlink Service Operations processes and procedures to ensure a full Life Cycle for Service Management. If you are interested in finding more »
To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »
desk promoting automation and workflow wherever possible. Location: Westminter, London Salary: up to £450 per day (Outside - 6 month contract) Your role as IT Service Desk Manager Knowledge and understanding of best practices for service management. Knowledge of M365 product suite and administration of security, compliance and productivity … ability to think critically about systems and to adjust consistently as needed. An ability to balance and plan the short-term actions of the service desk function. Demonstrable experience leading a service desk environment. Experience managing incident response and escalation. Experience creating processes and solutions using ITSM tools more »
We're looking for a Senior Incident & Problem Service Manager to join one of our public sector clients. Length: 12 months Rate: up to £550 per day Ir35 status: Inside ir35 Location: London, hybrid Travel: Mostly remote (flexible) Clearance - Active SC preferred (will sponsor the right candidate) We are … Major Incidents and problems at all priority levels. The individual needs to be able to gain buy-in from the team to enhance the service and improve ways of working. Driving enhancements and improvements within the team (both process and resource) to the right level of maturity to be … successful. Providing a User focused service in restoring IT issues affecting the business. Working closely with other teams to support reactive Incident and implement preventative measures. Interlink Service Operations processes and procedures to ensure a full Life Cycle for Service Management. If you are interested in finding more »
West London, London, United Kingdom Hybrid / WFH Options
Centrica
to-market services available to the market today, integrating sophisticated software, trading and structuring and optimizing exposures all the way from long term risk management down to physical trading seconds before delivery. In Centrica Energy we have a diversified portfolio of energy assets under management, and we represent … sets up for further growth, we are looking for an Infrastructure Operations Analyst to join our Infrastructure team and be responsible for operational improvements, service oversight & change and infrastructure stability. You will work closely on delivering projects, changes, stability and resilience on a proactive basis. You'll also work … of Centrica Energy. Centrica Energy Infra are currently in the planning stages of a transformational program of change involving Active Directory migrations, Support and Service reworking, and Global operational realignment with satellite offices. The successful candidate will be asked to help plan and implement this change as well as more »