126 to 146 of 146 Service Management Jobs in London

to business needs, with a user-centric approach. Maintain up-to-date documentation for support processes, user guides, and system configurations. Participate in IT projects, including deployments, upgrades, and service improvements, always advocating for the end user. Manage IT assets, coordinate warranty repairs, and ensure accurate tracking of equipment. Contribute to weekly service management reviews, sharing insights … and MS 365 Teams user support. Deep experience with MS 365 desktop applications, Proven troubleshooting skills for desktop hardware, software, and network issues. Experience with security best practices, patch management, and compliance. Familiarity with virtualization, cloud platforms, and remote support tools. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+) are a plus. Why Join Us? You'll … be part of a dynamic, collaborative team that values innovation and service excellence. Your expertise will directly empower colleagues across the business, making a real impact every day. More ❯

environment. A background in implementing server environments, database migrations, and working across both internal and vendor-delivered workstreams will be highly advantageous. Experience in handling governance, compliance, and risk management within technical projects is also essential. Ideally, you’ll bring a recognised project management qualification such as PMP or PRINCE2, combined with hands-on experience using tools like … Microsoft Project. A solid understanding of IT infrastructure fundamentals, coupled with an appreciation for service management (ITIL) and change control processes, will help you hit the ground running. This is a challenging, high-visibility contract that offers a chance to work on a strategically significant project. If you're a driven IT Project Manager with the technical awareness More ❯

VP Service Transformation WRK digital is proud to be working exclusively on behalf of Informa PLC as part of a large transformation which has resulted in a new technology operating model. We seek an exceptional VP of Service Transformation. You will be required to be onsite 3 days per week in London. This is a unique & exciting opportunity … envisioned for One Informa. You'll identify issues before they escalate, solve complex problems, and drive energy and momentum across the transformation agenda. Key Responsibilities: Transformation Leadership Change Portfolio Management Major Programme Delivery Collaboration with the Service Management Office (SMO) Change Delivery Model and Resource Coordination Transformation Governance and Sponsorship Continuous Improvement and Capability Uplift Communication, Engagement More ❯

VP Service Transformation WRK digital is proud to be working exclusively on behalf of Informa PLC as part of a large transformation which has resulted in a new technology operating model. We seek an exceptional VP of Service Transformation. You will be required to be onsite 3 days per week in London. This is a unique & exciting opportunity … envisioned for One Informa. You'll identify issues before they escalate, solve complex problems, and drive energy and momentum across the transformation agenda. Key Responsibilities: Transformation Leadership Change Portfolio Management Major Programme Delivery Collaboration with the Service Management Office (SMO) Change Delivery Model and Resource Coordination Transformation Governance and Sponsorship Continuous Improvement and Capability Uplift Communication, Engagement More ❯

Life on the team As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams to help customers achieve their objectives click apply for full job More ❯

with governance and compliance processes Excellent communication and collaboration skills, with the ability to work across multiple teams and stakeholder groups Basic project coordination skills and familiarity with project management tools Foundational knowledge of technical infrastructure and how applications integrate within enterprise environments It would be a bonus if you had: Experience overseeing testing activities such as functional, security … and performance testing A background in service management and application support transitions This is a fantastic opportunity to join a progressive organisation with a reputation as a great place to work. If this sounds of interest, please apply. More ❯

with governance and compliance processes Excellent communication and collaboration skills, with the ability to work across multiple teams and stakeholder groups Basic project coordination skills and familiarity with project management tools Foundational knowledge of technical infrastructure and how applications integrate within enterprise environments It would be a bonus if you had: Experience overseeing testing activities such as functional, security … and performance testing A background in service management and application support transitions This is a fantastic opportunity to join a progressive organisation with a reputation as a great place to work. If this sounds of interest, please apply. More ❯

Are you an experienced Service Desk Engineer looking for your next challenge? We're seeking a skilled professional with 5-7 years of experience to join our team and provide expert-level support in IT service management. You'll be a key player, escalating and resolving complex technical issues, ensuring high service quality, and mentoring junior staff. … Key Requirements & Experience: Proven expertise in Service Desk operations. Strong knowledge of incident management, troubleshooting, and service requests. Mandatory skills: Jira Service Desk , Servicedesk , and Windows Server . If you're passionate about maintaining excellent service delivery, managing complex incidents, and driving continuous improvement, we want to hear from you! If you're ready to More ❯

Regular and weekly communications with the customer line manager to update and prioritise task progress. Monthly 1:1 with the line manager and bi-weekly 1:1 with the service management team to be held out of business hours for technical support, information and task status sharing and escalation. Ad hoc requests from your line manager Knowledge, Skills … and AV log review. General IT system knowledge in Windows AD, Anti-Virus, MS365 as a user. Ability to appreciate challenges and to learn fast. Aspiration for improvement. Task management and tracking issues Flexible working ethic to meet customer's expectation. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your More ❯

transition to live service. Track progress, report risks and continuously improve onboarding processes. What you’ll bring Experience working with SaaS or COTS applications. Knowledge of governance, compliance or service management processes. Strong communication and stakeholder engagement skills. Organised, analytical approach with basic project coordination experience. Curious, proactive and collaborative mindset. Salary - £41,000 + Bonuses If you More ❯

transition to live service. Track progress, report risks and continuously improve onboarding processes. What you’ll bring Experience working with SaaS or COTS applications. Knowledge of governance, compliance or service management processes. Strong communication and stakeholder engagement skills. Organised, analytical approach with basic project coordination experience. Curious, proactive and collaborative mindset. Salary - £41,000 + Bonuses If you More ❯

understanding of ServiceNow modules (e.g. ITSM, ITOM, CMDB, etc.) Hands-on experience with ServiceNow integrations (REST/SOAP APIs, MID Servers, or similar) Solid grasp of ITIL processes and service management principles Excellent stakeholder engagement and documentation skills Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we More ❯

in Database technologies. This would suit somebody that has a technical hands-on background that has progressed a tech lead role. The successful candidate will be responsible for the management, availability, and resilience of enterprise database platforms, including integration of new systems. You will also lead a team of specialists to ensure data services are reliable, secure, and optimised … to meet business needs. This role requires deep technical expertise in enterprise databases coupled with strong operational leadership and risk management skills. You will also have the technical foresight to design reliable and robust systems ensuring future stability. Engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities Lead the BAU & operations of the enterprise database … compliance with security and audit requirements. Required Skills & Experience Proven experience in operations leadership Experience on large scale integration projects. Technical knowledge of Databases in an enterprise environment. ITIL service management In-depth understanding of resilience, data protection and business continuity. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and More ❯

in Database technologies. This would suit somebody that has a technical hands-on background that has progressed a tech lead role. The successful candidate will be responsible for the management, availability, and resilience of enterprise database platforms, including integration of new systems. You will also lead a team of specialists to ensure data services are reliable, secure, and optimised … to meet business needs. This role requires deep technical expertise in enterprise databases coupled with strong operational leadership and risk management skills. You will also have the technical foresight to design reliable and robust systems ensuring future stability. Engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities Lead the BAU & operations of the enterprise database … compliance with security and audit requirements. Required Skills & Experience Proven experience in operations leadership Experience on large scale integration projects. Technical knowledge of Databases in an enterprise environment. ITIL service management In-depth understanding of resilience, data protection and business continuity. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and More ❯

success in Defence and/or Public Sector Excellent commercial knowledge of Public Sector and/or government frameworks and procurement routes is essential. Experience in Managed Services and Service Management. Degree or equivalent professional qualification. This is an opportunity to make a real impact within a trusted provider of secure ICT services, supporting critical UK Defence and Security More ❯

In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and … scope of services on this account. Within your area of responsibility, you will contribute to an effective governance model to matrix manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders … Satisfaction, delivery quality and financial cost performance. A full job description is available upon request What youll need Youll need to know: Youll be a proven practitioner in IT Service Management. Youre likely trained in ITIL, at least to Foundation status. Youll know that its not all about ITIL. Youll be able to show that you understand how IT More ❯

a high-impact environment. Key Responsibilities: Design and evolve remote desktop and cloud services. Assess organisational needs and develop scalable technical solutions. Collaborate across teams to improve device and service management. Review and refine content to align with Windows best practices. Share knowledge and support team development. What You'll Bring: Strong experience with Azure Virtual Desktop (AVD) + … pipelines (ideally Azure DevOps) and IaC (Terraform preferred). PowerShell scripting expertise. Intune MDM and configuration profile experience. RSAT tools, Active Directory, and GPO familiarity. Application deployment and package management skills. Clear documentation and architecture design capabilities. Diagnostic and troubleshooting mindset. If you're a curious engineer who thrives on solving problems and mentoring others, apply now to help More ❯

events management. · Actively Plan and deliver against personal sales target, aligning with company sales policies and strategies. · Actively manage the sales team helping to convert opportunities into orders. · Prepare management reports in relation to forecasted sales, opportunity pipeline and contract renewals. Profile A successful Senior Sales Lead should have: · Minimum 2 years commercial sales experience across Defence & Public Sector … markets. · Excellent commercial knowledge of Public Sector and/or government frameworks and procurement routes is essential. · Experience and knowledge of Managed Services and Service Management. · NVQ in Business and Administration (Level 3) or equivalent is desirable · Effective training, mentoring, and coaching skills. · Highly developed customer service skills. · Proven track record of success with the ability to work More ❯

solutions within complex environments. Strong understanding of Oracle technologies and their application across industries. Familiarity with complementary technologies including cloud platforms (IaaS & PaaS), IAM, data platforms, automation, IoT, API management, and service management. Knowledge of architecture frameworks, system design, integration, and data management. UK Security Clearance eligibility required. Modis International Ltd acts as an employment agency for permanent More ❯

solutions within complex environments. Strong understanding of Oracle technologies and their application across industries. Familiarity with complementary technologies including cloud platforms (IaaS & PaaS), IAM, data platforms, automation, IoT, API management, and service management. Knowledge of architecture frameworks, system design, integration, and data management. UK Security Clearance eligibility required. Modis International Ltd acts as an employment agency for permanent More ❯

Linux HPC Systems Administrator/Engineerprofessionals to be part of leading-edge technology projects. Cognizants Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value … technical support to scientific users, bridging the gap between research demands and IT infrastructure. Leverage any scientific computing experience to optimize system performance and manage specialized applications. Assist with management of high-performance compute resources, including experience with Slurm, clustering, and related HPC technologies. Work closely with other technical teams and stakeholders to align IT services with organizational needs. … person support onsite to ensure effective resolution of issues and a high level of customer satisfaction. Utilize ServiceNow for tracking incidents, managing change requests, and ensuring timely resolution of service tickets. Implement and follow IT best practices for incident management, performance monitoring, and network troubleshooting. Manage SSL certificates and configure web servers as needed. Monitor and troubleshoot system More ❯