126 to 150 of 207 Service Management Jobs in London

Hours per week (Hybrid, 2-3 days per week onsite) Our client seeks a Technical Support Engineer to capitalize on the company's momentum. The clients enterprise IT Service Management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive, self-managing cloud application. Responsibilities: Providing support to users/administrators of our platform. Supporting … creative problem-solving approach and strong analytical skills Must be proficient with analysing log files and standard debugging concept Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management Excellent communication skills (verbal and written) Code debugging & Troubleshooting Network and Operating System debugging skills More ❯

a leading biopharmaceutical company based in the London area. As the IT Infrastructure Engineer, you will play a critical role in the design, implementation, and support of modern endpoint management solutions across the organisation. KEY DUTIES AND RESPONSIBILITIES: Your duties as the IT Infrastructure Engineer will be varied however the key duties and responsibilities are as follows: 1. Design … deploy, and manage Microsoft Intune and Endpoint Configuration Manager environments. 2. Develop and maintain device compliance policies, application deployment strategies, and patch management processes. 3. Create and maintain technical documentation, SOPs, and infrastructure diagrams. 4. Troubleshoot and resolve issues related to endpoint configuration and software distribution. ROLE REQUIREMENTS: To be successful in your application to this exciting role as … practical experience with Microsoft Intune, MECM/SCCM, and VMware virtualisation environments. Key Words: IT Infrastructure Engineer/Microsoft Intune/Endpoint Specialist/MECM/SCCM/Endpoint Management/Device Compliance/Patch Management/VMware/IT Service Management/Networking Fundamentals Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We More ❯

and 2 desktop support to a global user base Hardware deployment (PC, Laptops, phones, etc.) and standardisation Hardware repairs and replacements Desk organization/standardization and troubleshooting Inventory management and organization (Office, Homes, and DCs) Endpoint Management/Software Installations Audio/Visual (AV) support Patch management Work face-to-face on issues with users Deliver end … user technical support and training Conduct meeting room checks and assist with AV setup in the meeting rooms Assist with basic network troubleshooting Assist with mobile device management and MDM platform Required Skills Good knowledge of Windows 10/11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office 365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell experience Experience with Azure Virtual Desktop is a plus More ❯

and 2 desktop support to a global user base Hardware deployment (PC, Laptops, phones, etc.) and standardisation Hardware repairs and replacements Desk organization/standardization and troubleshooting Inventory management and organization (Office, Homes, and DCs) Endpoint Management/Software Installations Audio/Visual (AV) support Patch management Work face-to-face on issues with users Deliver end … user technical support and training Conduct meeting room checks and assist with AV setup in the meeting rooms Assist with basic network troubleshooting Assist with mobile device management and MDM platform Required Skills Good knowledge of Windows 10/11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office 365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell experience Experience with Azure Virtual Desktop is a plus More ❯

Life on the team As a ServiceNow Solution Architect with a specialism in Strategic Portfolio Management (SPM), you will be responsible for designing and delivering scalable, enterprise-grade solutions that align with customer transformation goals. You will lead architectural governance, provide strategic direction, and ensure the integrity and value of ServiceNow SPM implementations across diverse industries. This role requires … of ServiceNow SPM solutions, ensuring alignment with enterprise architecture and customer strategy. Translate complex business requirements into scalable and sustainable ServiceNow solutions, particularly across Demand, Project, Resource, and Financial Management modules. Provide architectural oversight and governance across multiple workstreams, ensuring adherence to best practices and platform standards. Collaborate with stakeholders including business sponsors, product owners, developers, and delivery teams … Architect, with a strong focus on SPM implementations. An understanding of how SPM integrates and interacts with other components of the platform, especially Enterprise Architecture (EA) and Integrated Risk Management (IRM). Certified ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) preferred though equivalent experience or demonstratable skills are also valued. Deep understanding of the Now Platform and More ❯

line operational teams, facilitating digital system transitions and fostering local digital advancements. This is an exciting opportunity to work in a highly rewarding role in a dynamic, fast paced service environment, driving digital change and improving service. Key Responsibilities: Collaborate closely with the onsite management team to elevate the quality and application of data, ensuring adherence to and … and use digital solutions to re-engineer back-office processes to ensure their ongoing relevance, accuracy, and efficiency through continuous review and improvement. Develop in-depth knowledge of our Service Management Software (Echo) to become the site's primary expert. Lead and execute projects to implement changes in processes and workflows. Drive service digitisation by developing and … What are we looking for? Degree level qualification in Science, Business, Information Systems, Environmental Sciences OR Geographical Information Science Able to work independently. Proven experience in operational or analytical management supporting business change. You will have a high problem solving ability. Confident communicator with strong relationship management skills, able to simplify complex data analysis for end-user consumption. More ❯

Manager to join our client. As a key member of the team, you will be responsible for ensuring the stability and reliability ofsystems, while also driving business continuity, team management, and vendor partnerships. With a strong technical background in SAP CPI and Process Orchestration, you will provide hands-on support and integration development expertise to driveintegration architecture capabilities. If … retail experience with SAP Cloud Platform Integration, we want to hear from you. Required Skills Significant in-depth business process and technical experience in SAP Cloud Platform Integration, API Management, and EIC Expertise in integration architecture capabilities, including integration platforms and toolsets Hands-on skills in areas such as ESR/CPI Mapping, Groovy, Java, and familiarity with agile … development methodologies (Scrum and Kanban) Strong awareness and adherence to best practices of coding, testing, and deployment Experience with SAP API Management (Integration Suite), Edge Integration Cell, and Advanced Event Mesh Nice to Have Skills Experience with Azure DevOps or Jira for managed backlogs Familiarity with managed services and cloud-based solutions Knowledge of IT service management More ❯

of relevant solutions. What's the opportunity? (Role) We are currently seeking an ambitious, self-motivated, hard-working individual to become part of the Hereworks Team as a Mobile Service Engineer. The successful candidate will be the front line of Hereworks' service operations, providing technical support, maintenance, and issue resolution for deployed Smart Building & AV systems. This role … is crucial to ensuring system uptime, optimal performance, and a high level of client satisfaction. Benefits of joining us in the Mobile Service Engineer Role Hereworks prides itself on its exceptional and motivated people and you will be joining a professional, warm, welcoming and enthusiastic team The successful candidate will have the opportunity to work with a broad and … as an ambassador for Hereworks on-site Documentation & Reporting: Maintain accurate records of site visits, work completed, parts used, and follow-up actions in the company's CRM or service management system Collaboration: Work closely with the design, projects, and software engineering teams to feedback on system performance and client usage trends What do you need? (Requirements) Proven More ❯

the enterprise's processes and systems; examine areas of the Technology function, looking for opportunities to improve the services we offer to the Practice and our clients, whether that service improvement is a quality/productivity improvement or a cost reduction; and, drive business value from strategic investments by exploiting existing technology platforms. Key Responsibilities Technical: Identify areas of … the business where technology can achieve an improved service, adding value to the client, with measurable payback. Exploit the existing technology platform identifying areas where technology can provide an enhanced service. Understand the scope of the Practice activities, documenting business drivers and priorities through engagement of appropriate Technology teams, key members of Business Teams and the Practice. Research new … and emerging technologies. Has worked in an international organisation, with an appreciation of cultural differences and styles. Understanding of the techniques and concepts of software and system development, and service management disciplines. Experience of working with functions in the people domain, including HR, talent management, recruitment, payroll and learning. Experience of enterprise HR platform, such as Workday More ❯

so; we now employ more than one hundred staff in our UK, Cape Town and Manila offices. OryxAligns business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services Provider in an evolving market … are competitive, compelling, de-risked and aligned with client expectations. You will collaborate closely with various internal stakeholders to drive the bidding process while employing your expertise in project management and proposal strategy. Key Responsibilities Lead the end-to-end bid management process including the planning, preparation, and submission of proposals to clients for opportunities in construction, commercial … and tender submissions. The successful candidate must have knowledge of industry standards relevant regulations and compliance in IT and construction. As a Bid Manager you will have strong project management skills, excellent written and verbal communication skills with the ability to negotiate and secure favourable terms and conditions with clients and suppliers. Experience and expertise Essential: Proven experience in More ❯

IT Strategy & Leadership Define and execute a forward-looking IT strategy aligned with business growth objectives. Lead, mentor, and scale a multi-location IT team, promoting a high-performance, service-oriented culture. Identify and implement emerging technologies to enhance operations, security, and digital transformation. Infrastructure & Security Oversight Manage core IT infrastructure including networks, cloud environments, and trading systems. Ensure … ensure responsive, high-quality technical support across departments. Monitor and improve system uptime, reliability, and performance. Collaborate with cross-functional teams to troubleshoot and resolve technology challenges. Compliance & Risk Management Ensure IT policies and procedures meet financial industry regulations (e.g., FCA, GDPR, ISO). Assess and mitigate risks related to data security, system integrity, and vendor reliability. Project Delivery … with MetaTrader platforms, cloud infrastructure (e.g. AWS/Azure), networking, and IT architecture. Proficient in managing Windows environments, Microsoft 365, Active Directory, and network protocols. Solid background in IT service management and governance (e.g. ITIL, COBIT). Proven track record managing vendors, procurement processes, and third-party integrations. Personal Attributes Strategic mindset with the ability to align technology More ❯

IT company is currently recruiting an IT Project Manager to work in their London office. You will be responsible for supporting Japanese clients with IT infrastructure operations and project management, ensuring a stable and secure IT environment. The ideal candidate will have experience in managing IT infrastructures, project management skills, and strong communication abilities. Understanding of Japanese culture … both English and Japanese, depending on the stakeholders Examples of tasks (these are just examples and not limited to the following): - Coordination with clients and partner companies (proposals, project management, etc.) for network construction and closure projects associated with the establishment or closure of client bases in the EMEA region - Coordination with the client's headquarters in Japan (and … in a dynamic environment Demonstrated success in managing multiple projects and operational tasks simultaneously Strong working knowledge of Microsoft Office applications Solid understanding of the IT project lifecycle and service management best practices At least 5 years’ experience in IT infrastructure operations and/or project management roles PRINCE2 Practitioner or similar project management certification (e.g. More ❯

IT company is currently recruiting an IT Project Manager to work in their London office. You will be responsible for supporting Japanese clients with IT infrastructure operations and project management, ensuring a stable and secure IT environment. The ideal candidate will have experience in managing IT infrastructures, project management skills, and strong communication abilities. Understanding of Japanese culture … both English and Japanese, depending on the stakeholders Examples of tasks (these are just examples and not limited to the following): - Coordination with clients and partner companies (proposals, project management, etc.) for network construction and closure projects associated with the establishment or closure of client bases in the EMEA region - Coordination with the client's headquarters in Japan (and … in a dynamic environment Demonstrated success in managing multiple projects and operational tasks simultaneously Strong working knowledge of Microsoft Office applications Solid understanding of the IT project lifecycle and service management best practices At least 5 years' experience in IT infrastructure operations and/or project management roles PRINCE2 Practitioner or similar project management certification (e.g. More ❯

public and private cloud platforms, support infrastructure as code practices, and provide technical guidance across the wider IT function. This is a critical role in driving forward modern IT service delivery through automation and scalable platform solutions. Key Responsibilities: Deliver infrastructure as code using tools such as Terraform, GitHub Actions, and Azure DevOps. Build and maintain platform services supporting … environments. Expertise in Terraform, PowerShell or Python scripting, and CI/CD tools (e.g., GitHub Actions, Azure DevOps). Strong background in Azure cloud technologies. Familiarity with ITIL-based service management and enterprise-level operational support. A collaborative approach with excellent communication and documentation skills. Desirable Skills: Knowledge of Windows Server, Active Directory, DNS, Azure networking, and VPNs. More ❯

Office based in Central London Tremendously generous benefits including 30 days holiday 09:30-17:30 working hours This firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value. Technical Support Specialist Key Responsibilities: Provide deskside, remote … and regional second-line IT support to firm personnel, ensuring timely resolution of hardware, software, and communication issues Log and manage incidents and service requests in the firm’s service management system, escalating recurring issues and problems as needed Install, test, and deploy software and hardware in line with firm standards, including PC imaging Administer the IT More ❯

Office based in Central London Tremendously generous benefits including 30 days holiday 09:30-17:30 working hours This firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value. Technical Support Specialist Key Responsibilities: Provide deskside, remote … and regional second-line IT support to firm personnel, ensuring timely resolution of hardware, software, and communication issues Log and manage incidents and service requests in the firm’s service management system, escalating recurring issues and problems as needed Install, test, and deploy software and hardware in line with firm standards, including PC imaging Administer the IT More ❯

cloud network environments, particularly within AWS and Azure ecosystems. Collaborate cross-functionally to identify, troubleshoot, and resolve network issues. Stay current with industry trends and best practices in network management and operations. Mentor and support junior team members, fostering a culture of continuous learning. Contribute to the development and enforcement of network management policies and procedures. Required Skills … foundational knowledge in Routing & Switching, with hands-on experience in BGP, QoS, and Multicast protocols. Proven experience in cloud networking, particularly within AWS and Azure environments. Expertise in Network Management Patterns & Techniques. Proficiency in Network Operations & Service Management, including: Enterprise Network Operations Network Performance Management (NPM) Preferred Qualifications Relevant certifications (e.g., CCNP, AWS Certified Advanced Networking More ❯

maintain solutions on the ServiceNow platform. You will work closely with business analysts, architects, and stakeholders to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities Develop and configure ServiceNow's SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. Create and maintain business rules, client scripts, UI … platform in a professional setting. Proficiency in JavaScript, Glide API, and ServiceNow development tools. Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers. Understanding of ITIL processes and service management principles. Strong problem-solving and communication skills. Preferred Qualifications ServiceNow Certified System Administrator (CSA). One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD More ❯

the configuration and integration of Guidewire InsuranceSuite, Data Products, and Digital Products. Develop and deliver Application Maintenance and Support (AMS) strategies for Guidewire implementations. Align support models with IT Service Management (ITSM) frameworks and ITIL best practices. Ensure effective collaboration with infrastructure, architecture, and operations teams. Client Engagement Build and maintain trusted relationships with stakeholders at all levels. … insurance engagement workstreams with a strong focus on quality and outcomes. Apply structured problem-solving, project planning, and stakeholder communication. Leverage tools such as MS Office, JIRA, and project management platforms Communication & Reporting Deliver clear, concise documentation and stakeholder updates. Manage knowledge repositories and stay current with industry trends. Assist in proposal writing and support business development initiatives. Executive … and recommendations to senior leadership and executives. Translate technical challenges into business impact and contribute to strategic roadmaps. Lead large-scale implementation efforts across complex project environments. Programme & Practice Management Oversee engagement administration, resource planning, and budget tracking. Ensure delivery milestones are met across multiple streams. Support practice development initiatives and contribute to process improvements. Required Experience & Skills Strong More ❯

by other teams are safe and fit for purpose. They will also manage a small internal IT team. Requirement Deliver a high-quality IT support function through effective contract management of the IT Outsourcing company and ensuring relevant internal procedures are in place. Manage other IT supplier relationships including for telephony services, ensuring Where necessary, work with the outsourcer … keep them up to date Manage the technology budget Experience Strong experience managing and developing a technology infrastructure for a similar organization Extensive experience of technology procurement and supplier management Good understanding of technologies relevant to the organisation, particularly Microsoft 365, Microsoft Intune, Entra and Defender, telephony and networking. Excellent understanding of IT service management processes Excellent More ❯

by other teams are safe and fit for purpose. They will also manage a small internal IT team. Requirement Deliver a high-quality IT support function through effective contract management of the IT Outsourcing company and ensuring relevant internal procedures are in place. Manage other IT supplier relationships including for telephony services, ensuring Where necessary, work with the outsourcer … keep them up to date Manage the technology budget Experience Strong experience managing and developing a technology infrastructure for a similar organization Extensive experience of technology procurement and supplier management Good understanding of technologies relevant to the organisation, particularly Microsoft 365, Microsoft Intune, Entra and Defender, telephony and networking. Excellent understanding of IT service management processes Excellent More ❯

Responsibilities Steer the strategic direction and day-to-day operations of IT services across the university. Manage and develop a multidisciplinary Technology Services team (~16 staff), fostering innovation and service excellence. Oversee infrastructure, networks, systems, and user support to ensure secure, scalable, and highly available services. Maintain a strong institutional cyber security posture, including tested incident response plans. Collaborate … with academic and professional service teams to align technology capabilities with institutional KPIs. Drive digital transformation initiatives, including cloud adoption, cybersecurity enhancements, and hybrid learning technologies. Ensure compliance with data protection, accessibility, and IT governance standards (Cyber Essentials, ISO27001, ITIL). Manage operational and capital budgets, procurement processes, and vendor relationships to deliver value and efficiency. The Candidate We … re looking for a dynamic leader with: Proven experience in IT leadership and service management within complex environments—ideally in Higher Education or the public sector. Deep technical expertise across infrastructure, cloud services, cybersecurity, and enterprise systems. Formal qualifications in technology and cyber security. Project management experience and relevant certifications. Strong financial acumen in managing operational and More ❯

services. Provide third line operational support and maintenance for existing and new applications and integrations. Liaise with business users to understand, analyse and resolve identified operational issues within agreed service levels. Liaising with 3 rd parties/vendors as required. Support Audit enquiries and provide supporting data in compliance with regulatory and professional standards bodies. Manage and Audit access … into and through the business; deploy and evidence with outcomes, a continuous improvement (CI) mind-set. Bring a commercial perspective to the operation, with a particular focus on cash management, cash preservation and optimising returns on investments made in assets and tools. The Person Qualifications: Degree (preferable) or Higher-Level Apprenticeship in Computing/Electronics/Communication Systemsor significant … Skills areas. Required Expertise: Knowledge and experience in configuring/developing solutions in ServiceNow. Knowledge and experience in 3 rd line support of ServiceNow. Knowledge and experience of ITIL Service management practices. Working knowledge of testing practices and use of ATFs Familiarity with JIRA (used for project and sprint tracking) Required Technical/Professional Skillset(s): Strong knowledge More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations … understanding of business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM More ❯

ServiceNow Lead Solution Architect to take ownership of designing and delivering innovative, high-quality solutions. Youll be responsible for overseeing the deployment, optimisation, and ongoing improvement of the ServiceNow Service Management platform, ensuring it effectively supports both internal teams and external clients. This position requires strong technical leadership guiding, coaching, and developing a skilled team while ensuring platform … and aligned with organisational goals. Youll play a key role in assessing new requirements, driving ITSM and ITOM initiatives, and applying automation, integration, and best-practice frameworks to improve service quality and operational efficiency. Key Responsibilities Work with stakeholders to define needs and translate them into practical solution designs. Provide technical direction to delivery teams to ensure architectural integrity. … meet deadlines. Current awareness of technology market trends. Eligibility for SC clearance. Desirable ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). PRINCE2, PMP, or similar project management certification. Familiarity with Agile, Scrum, or similar delivery frameworks. More ❯