communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office. The Client … Site Services Engineer will serve their clients by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client's requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for … end-user frequently asked questions (FAQs) and procedural knowledgebase articles. Provides assistance to Tier 2-3 staff with problem research and documentation Have the Ability to Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between first and second level end-user problems; identify, evaluate and solve end More ❯
of Regulatory Technology (RegTech) software. Are you someone who loves technology and is eager to kickstart your journey into software engineering? We have an exciting opening for a Graduate Support & Python Engineer who is passionate about tackling challenges and helping clients. In this role, you will provide top-notch technical assistance while also engaging in Python development to … enhance our software solutions. As a Graduate Support & Python Engineer 2025, you will not only address client inquiries and technical issues but also gain valuable insights into the intricate workings of complex software systems. This position offers a unique pathway for aspiring software engineers to immerse themselves in the complexities of financial technology. You'll have the opportunity … solve real-world problems, and witness firsthand how technology is reshaping regulation in the finance sector. Join us to be a part of driving innovation and delivering exceptional customer support, while also honing your programming skills in a dynamic and supportive environment. The Scheme Our graduate scheme is a full-time programme designed to equip candidates with the skills More ❯
build customer trust, make better decisions, and get more value from their data. Distributed teams around the world Join a high growth startup fueled by innovation Building communities and support throughout BigID BigMind Increasing awareness, understanding, empathy, and mindfulness BigPride Professional development and community building for the LGBTQIA+ community Women in Tech Develop, engage, and empower women across the … standards I was searching for at this point in my career. I couldn't be more excited and grateful to be a member of the BigID team! Principal Software Engineer - AI Security Senior Software Engineer - Core Platform Sr Solutions/Presales Engineer - Saudi Arabia Sr Solutions/Presales Engineer - Singapore Talent Network - Didn't See the More ❯
Provide responsive and high-quality IT support to users via the internal Helpdesk. Deliver IT inductions to new joiners as part of the onboarding programme. Maintain and upgrade systems, improving processes and identifying root causes of technical issues. Manage and support desktops, mobile devices, telecoms, and security systems. Collaborate with and support third-party vendors and service More ❯
participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed … often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices. Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the … teams. Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions. Share insights from customer interactions to improve our product and support experience. Document troubleshooting steps and resolutions clearly for both internal and customer use. Lead root cause analysis and coordinate corrective actions to prevent recurrence. Qualifications Your Experience Mandatory Requirements More ❯
Level 2 Service Desk Engineer Central London - Onsite £38,000 - £42,000 + Paid certifications + Excellent Benefits package! Are you looking to join a fast-paced environment where learning + development is prioritised with lucrative incentives on offer? I'm on the lookout for a dynamic individual to join an established onsite team as a 2nd Line Service … Desk Engineer to provide technical software, hardware, and network problem resolution onsite to a prestigious list of clients. You will be tasked with performing problem diagnosis and guiding users through step-by-step solutions in a desktop support-based environment. You'll also provide technical solutions in a user-friendly, professional manner, facilitating one-to-one end user … Activities may include: Log, and Investigate customer tickets, where possible applying a permanent fix or an agreed workaround to restore service. Provide Level 2 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix. End to end ownership of a customer ticket, identifying the underlying cause and managing the implementation of More ❯
remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems. Responsibilities: Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure … effective resolution methodology. Qualifications: +4 years of related IT experience in an enterprise or server based environment. Must have 3+ years of recent systems maintenance and end user technical support experience. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Azure, Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft More ❯
Responsibilities Ensure maximum uptime for multiple production systems Provide L1/L2 application production support to users for trading, data processing, and IT operations Provide weekend support on a rotational basis and occasional public holiday support Manage, own and frequently follow-up incidents and requests raised to the team. Monitor and follow up critical system alerts; perform … for incident management, change management and response management and writing RCA reports. Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level Provide support in non-office hours during emergency situations. Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user Requirements Very strong sense of … self-discipline, responsibility and integrity. A strong interest in working in crypto technology and financial environments. Min 3-5 years of experience in application support with fintech background Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity. Support experience in applications on Linux environment More ❯
the best place to work. This market leader - whose innovative SaaS product is used by Fortune 500 companies around the world and major multinational companies, is strengthening their Engineering support team. The Role This Support Engineering role will require you to liaise with technical counterparts in major client companies across EMEA & APAC and support the integration of … work with a global brand name whose tech is changing how companies operate. Your Profile To be successful in this role you need to have A solid background in support - ability to troubleshoot, find workarounds, and support high-end, high-value clients Good exposure to UI development with scripting skills - JavaScript Tech tools & skills such as CSS, Angular More ❯
in a work-hard, play-hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview Field-based Technical Support Engineers work within our Site Services team, responsible for all 2nd-3rd level on-site customer support. This customer-facing role requires excellent communication skills alongside technical expertise. Support … incident resolution Resolve incidents related to mail applications, Office 365, client/server connectivity, VIP workstation issues, remote access, and networked printers Qualifications 3+ years of on-site IT support experience in high-pressure environments, such as Trading Floors Excellent communication and customer service skills Ability to work independently and make strong technical and business judgments in mission-critical … environments Strong diagnostic and troubleshooting skills Ownership mentality and drive to provide superior support Proficiency with O365, Active Directory, and Exchange Experience creating user accounts, distribution lists, and contacts in Exchange Knowledge of VMWare and desktop imaging tools like MDT or SCCM Understanding of market data platforms (Bloomberg, Reuters, FactSet) and Excel plug-ins Basic networking knowledge of routers More ❯
and Linux Public cloud (particularly AWS, Azure beneficial too) Scripting/programming (Powershell, Python, Bash, etc.) Mobile device management controls (MDM/MAM) Video conference and phone systems Desktop support across multiple operating systems - Windows, Mac and Linux White glove, high-touch user support Windows and Active Directory administration Email system administration and support Security and compliance … to learn new platforms and technologies quickly Financial industry experience Job Offer This role is offering a base salary of up to £90,000 per annum for a Trade Support Engineer. This role requires 5 days on site in Central London. This will be a 3-4 stage interview process. More ❯
and Linux Public cloud (particularly AWS, Azure beneficial too) Scripting/programming (Powershell, Python, Bash, etc.) Mobile device management controls (MDM/MAM) Video conference and phone systems Desktop support across multiple operating systems - Windows, Mac and Linux White glove, high-touch user support Windows and Active Directory administration Email system administration and support Security and compliance … new platforms and technologies quickly Financial industry experience What's on Offer This role is offering a base salary of up to £70,000 per annum for a Trade Support Engineer. This role requires 5 days on site in Central London. This will be a 3-4 stage interview process. More ❯
setups, end user training when necessary Analyse basic business needs and recommend ways to optimize PC hardware/resources in achieving business objectives. Provide essential online security advice and support Progression of larger scope EUC initiatives/projects (e.g. Laptop Refreshes, Office365 implementation) Support of implementation and operation of Audio-visual systems within offices Categorize and record reported … computer rooms and working areas in an organized, safe and professional manner Monitor computer systems and network services, hardware and software; recognise and escalate potential problems to management for support and problem identification Escalate unresolved problems if needed to a higher level of support What experience you'll bring: Advanced Windows troubleshooting skills and debugging preferred. Must be … Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK NTT DATA what we'll offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to More ❯
the recipient of two Queen's Awards, Luminance is the world's most advanced AI technology which is disrupting the legal profession. Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance's technology within their own environment. A … Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and … cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance's products, and will be able to explain how to use product features to solve customer pain points. More ❯
defects. Help develop automation techniques and diagnostic tools to drive product improvements. Qualifications Bachelor's degree in Computer Science, Information Technology (IT), or related field, with experience in technical support, consulting, or IT. Or extensive experience in technical support, consulting, or IT. Or equivalent experience. Knowledge of Cloud PC, AVD, RDS is a plus. Fluent in reading, writing More ❯
Our client is looking for a number of Customer Support Engineers to join their team on a six month initial contract, working fully remotely. The role will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE ADMS More ❯
Selling Partner Identity Verification (SPIV) team ensures that Amazon is a safe and trustworthy place to shop and an amazing place to build a successful business selling products. We support this mission through providing a secure and accurate Identity verification platform. Identity verification is becoming a critical component to protect our customers from bad actors and provide fast and … the fix for internally developed code (JAVA), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems. Some of the key job functions Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services. Work on operations and maintenance driven coding projects, primarily in Java, Python, or shell … scripts, AWS, web technologies projects. Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow coordination and follow-up to maintain service level agreements. Work with support team for handing-off or taking over More ❯
resolve issues. Uses evaluation, judgement, and interpretation to select the right course of action. Work is done independently and is reviewed at critical points. Whenever possible, the Tier II Engineer will own each issue to resolution. When necessary, the Tier II Engineer will escalate to either Tier III or to the Product/Engineering team. Responsibilities When all … efforts to resolve an issue have been exhausted and progress towards a resolution have stalled, to escalate the Product/Engineering team, Engineer must: Consult their peers and/or team SME on the issueIssue must be clearly defined including steps/actions taken up to this point Relevant account information (business name, name of contact, etc.) should be … Station - Free happy hours, afternoon tea, networking, and professional events - Employee stock ownership from Day 1 - Employee pension matching programme - Private health and dental insurance - Paid parental leave to support you and your family - Flexible holiday time, including 2 celebration days per year for those special moments - Work from home stipend to help you get set up and succeed More ❯
companies, from high-street banks to other fintechs, can offer affordable credit to their customers. We're looking for an experienced individual to join us in the role of Support Engineer. This position requires the ability to balance multiple competing priorities - on any particular day you could be diagnosing a complex system issue, working with an external client to … Our technology stack: AWS (including ECS and RDS), OpenTelemetry, NewRelic, Python, Postgres, Liquibase, Angular, Docker Who you are: Four or more years professional experience in a customer-facing technical support or engineering role Excellent verbal and written communication skills, with an ability to communicate technical concepts to non-technical users Strong analytical and problem-solving skills Experience working with … incidents through to resolution Assisting with the technical onboarding of new B2B clients, helping them get up and running with our API Working to improve our ability to effectively support our platform, including improving our monitoring and alerting capabilities Innovating our support processes to drive better outcomes for our clients What we offer Everyone owns a piece of More ❯
and expands the firm's electronic market making and algorithmic trade execution. As part of the SMM Engineering team, SMM Production Engineering partners with SMM Trading to develop and support the pricing and execution services for the firm and its clients. The team is primarily focused on site reliability engineering, including driving automation, improving real-time monitoring, developing metrics … to track performance, and managing the release and deployment lifecycle. Team members help support the day-to-day operations of the trading desk and the electronic trading systems; the team is expected to interact closely with Trading & Sales business users. Candidates must have the technical and analytical skills required to triage and resolve complex production issues and operate well … distributed computing systems, and a willingness to develop using a wide range of languages and frameworks will be necessary to succeed in the role. As part of a global support team, you will provide operational and technical assistance for SMM applications and infrastructure, both for external clients and internal business users. In addition, you will oversee every component of More ❯
and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements. You will work directly with our business teams to solve their support needs with the existing applications and collect requirements and ways to improve their processes. You will be responsible for implementing, and maintaining the solutions you provide. You will work … customer experience. - Have strong written and oral communication skills - Can deal with ambiguity; work with minimum supervision. BASIC QUALIFICATIONS - 2+ years of software development, or 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages PREFERRED QUALIFICATIONS - Knowledge of web services, distributed systems, and web application development - Experience … empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon More ❯
supporting and developing technologies on any platform to increase global collaboration, efficiency, and meet our controller ship requirements. You will work directly with our business teams to solve their support needs with existing applications, gather requirements, and improve processes. You will be responsible for implementing and maintaining the solutions you provide. Collaboration with other technical teams is essential to … as Laserfiche ECM, Concur, and other in-house custom applications across platform stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaS. You will also support enterprise-wide implementations of Web Applications/SaaS applications. Successful candidates should: Have the ability to learn technical concepts quickly with a strong sense of urgency. Be enthusiastic about More ❯
performing SQL queries; updating, tracking, and resolving technical challenges. Responsibilities also include collaborating with development teams on Amazon Corporate and Divisional Software projects, updating/enhancing current software, automating support processes, and documenting systems. Ideal candidate qualities: detail-oriented, excellent verbal and written communication skills, strong organizational skills, ability to manage multiple tasks simultaneously, work independently, and maintain professionalism … to prevent outages. Ability to prioritize projects accurately, make sound judgments, improve customer experience, and ensure tasks are completed efficiently. Basic Qualifications 2+ years of software development or technical support experience Bachelor's degree in engineering or equivalent Experience troubleshooting and debugging technical systems Experience in Unix Preferred Qualifications Experience with AWS, networks, and operating systems Amazon's inclusive More ❯
solutions. Growth from within. We help develop new skill-sets impacting your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Work Flexibility. Hybrid or remote setup with flexible hours. Career growth. Our internal More ❯
On Site AV Support Technician - This position will see you working as an AV event support technician on a client site in CENTRAL LONDON. The role will see you working at a corporate so the ability to work alongside senior management/directors is an absolute must i.e. you must be very client facing. You will be responsible … for: * AV VC Technical Support (Cisco, Teams or Poly Experience) * Good with Audio and lighting as well as videowalls * Working with the client to ensure all av event needs are met * Basic trouble shooting and diagnostics * Preventative maintenance checks * Working knowledge of PowerPoint presentations * Ideally be able to use control systems Crestron AMX If you have these skills and More ❯
