1 to 25 of 150 ITIL Jobs in the Midlands

Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP/Security+, ISO 27001, PRINCE2 Details: Salary : £65, 000 - £70, 000 Working Hours : Full time Monday - Friday Location : Tamworth ...

attributes): Degree (or degree equivalent) in a related subject (e.g. Computer Science or STEM). Microsoft certifications (MCSA/MCSE or role-based equivalents) ITIL 4 certification. CompTIA Security+ or similar Cyber Security based certification. Experience with Cyber Essentials Plus, ISO 27001 or other compliance frameworks. Vendor/contract/ ...

accurate records in the ticketing system Other Previous experience in a customer-facing IT support role, ideally within an MSP environment Familiarity with ITIL principles and best practices Knowledge of desktop and laptop hardware troubleshooting Basic understanding of cybersecurity practices Industry certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals) Desirable Experience ...

accurate records in the ticketing system Other Previous experience in a customer-facing IT support role, ideally within an MSP environment Familiarity with ITIL principles and best practices Knowledge of desktop and laptop hardware troubleshooting Basic understanding of cybersecurity practices Industry certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals) Desirable Experience ...

accurate records in the ticketing system Other Previous experience in a customer-facing IT support role, ideally within an MSP environment Familiarity with ITIL principles and best practices Knowledge of desktop and laptop hardware troubleshooting Basic understanding of cybersecurity practices Industry certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals) Desirable Experience ...

accurate records in the ticketing system Other Previous experience in a customer-facing IT support role, ideally within an MSP environment Familiarity with ITIL principles and best practices Knowledge of desktop and laptop hardware troubleshooting Basic understanding of cybersecurity practices Industry certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals) Desirable Experience ...

ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure ...

Lead SharePoint and Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong ...

Android mobile devices General hardware support (laptops, peripherals, basic diagnostics) Previous experience using IT Service Management (ITSM) tools. Understanding of IT best practices (e.g. ITIL principles ...

Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving skills. Customer-focused with the ability to work in a fast-paced environment. Team player with attention to detail ...

abilities. Strong communication skills for technical and non-technical audiences. Ability to work independently and under pressure. Certifications: Microsoft certifications (MS-100, AZ-104), ITIL preferred. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. ...

business/system analysis, IT systems design, and project management. Technical Skills: Strong proficiency in M365, Microsoft Visio, and Microsoft Project. Skilled in ITIL, data analysis tools, and business process modelling. Soft Skills: Excellent communication and interpersonal skills. Creative problem-solving and customer service orientation. Ability to build strong partnerships ...

support environment, ideally within an MSP or similar setting. Industry-recognized technical certifications (eg, Microsoft, VMware). Solid understanding and proven success with ITIL support methodologies. Strong analytical and problem-solving skills-able to thrive under pressure. Deep knowledge of Microsoft technologies including Microsoft365, Active Directory, Group Policy, Exchange ...

matter expert on Managed Service Provider (MSP) products as they relate to Thrive's service catalogue. Experience managing complex projects, clients, partners, and organizations. ITIL certification and practice preferred. Proven experience managing remote resources and large teams. Strong analytical and problem-solving skills. Forward thinking, not afraid to challenge ...

matter expert on Managed Service Provider (MSP) products as they relate to Thrive's service catalogue. Experience managing complex projects, clients, partners, and organizations. ITIL certification and practice preferred. Proven experience managing remote resources and large teams. Strong analytical and problem-solving skills. Forward thinking, not afraid to challenge ...

matter expert on Managed Service Provider (MSP) products as they relate to Thrive's service catalogue. Experience managing complex projects, clients, partners, and organizations. ITIL certification and practice preferred. Proven experience managing remote resources and large teams. Strong analytical and problem-solving skills. Forward thinking, not afraid to challenge ...

matter expert on Managed Service Provider (MSP) products as they relate to Thrive's service catalogue. Experience managing complex projects, clients, partners, and organizations. ITIL certification and practice preferred. Proven experience managing remote resources and large teams. Strong analytical and problem-solving skills. Forward thinking, not afraid to challenge ...

matter expert on Managed Service Provider (MSP) products as they relate to Thrive's service catalogue. Experience managing complex projects, clients, partners, and organizations. ITIL certification and practice preferred. Proven experience managing remote resources and large teams. Strong analytical and problem-solving skills. Forward thinking, not afraid to challenge ...

matter expert on Managed Service Provider (MSP) products as they relate to Thrive's service catalogue. Experience managing complex projects, clients, partners, and organizations. ITIL certification and practice preferred. Proven experience managing remote resources and large teams. Strong analytical and problem-solving skills. Forward thinking, not afraid to challenge ...

matter expert on Managed Service Provider (MSP) products as they relate to Thrive's service catalogue. Experience managing complex projects, clients, partners, and organizations. ITIL certification and practice preferred. Proven experience managing remote resources and large teams. Strong analytical and problem-solving skills. Forward thinking, not afraid to challenge ...

support experience in a commercial environment Experience supporting: Microsoft Office Broadband/mobile broadband EPOS or retail systems Bespoke or proprietary software Familiarity with: ITIL Foundation Remote desktop tools Incident management systems (e.g., SupportWorks, Remedy) Mobile device support (Windows, iOS, Android) BYOD environments Instant messaging/chat tools for support ...

management expertise with a proventrack record of mitigation Excellent written and verbal communication skills The ability to work collaboratively across multiple teams and disciplines ITIL Foundation or similar service management qualification (desirable) Experience in construction, building materials, or related industries(desirable) Knowledge of SAP/ERP implementations and cutovers Change ...

support team development and progression. * Oversaw recruitment, onboarding, and training of new support engineers to maintain a high-performing team. * Ensured adherence to ITIL-based processes, including incident, problem, and change management. * Monitored team performance metrics, ticket queues, and SLA compliance, identifying areas for improvement and implementing corrective actions. * Delivered ...

Computer Science, or related field (or equivalent experience). IFS certifications (functional or technical) preferred. Agile/Product Owner certifications (CSPO, PSPO) beneficial. ITIL Foundation is a plus. Personal Attributes Proactive, strategic thinker with a value-driven mindset. Highly organized and detail-focused. Comfortable working in a fast-paced, collaborative ...

Computer Science, or related field (or equivalent experience). IFS certifications (functional or technical) preferred. Agile/Product Owner certifications (CSPO, PSPO) beneficial. ITIL Foundation is a plus. Personal Attributes Proactive, strategic thinker with a value-driven mindset. Highly organized and detail-focused. Comfortable working in a fast-paced, collaborative ...