act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. T ech stack: Windows, Windows Server, Microsoft365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you ll be the point of contact for escalated … You ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an More ❯
Stoke-on-Trent, Cobridge, Staffordshire, United Kingdom
OCC Computer Personnel
act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. T ech stack: Windows, Windows Server, Microsoft365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you’ll be the point of contact for escalated … You’ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an More ❯
you're comfortable diving deep into technical problems and emerging with practical solutions. Your technical toolkit includes: Strong Windows Server expertise (Active Directory, DNS, DHCP, Hyper-V, etc.) Solid Microsoft365 administration and troubleshooting Excellent networking skills - LAN, WAN, Wi-Fi configuration and troubleshooting (DrayTek, Ubiquiti experience is a bonus) VoIP systems management (3CX experience ideal) Experience More ❯
you're comfortable diving deep into technical problems and emerging with practical solutions. Your technical toolkit includes: Strong Windows Server expertise (Active Directory, DNS, DHCP, Hyper-V, etc.) Solid Microsoft365 administration and troubleshooting Excellent networking skills - LAN, WAN, Wi-Fi configuration and troubleshooting (DrayTek, Ubiquiti experience is a bonus) VoIP systems management (3CX experience ideal) Experience More ❯
you're comfortable diving deep into technical problems and emerging with practical solutions. Your technical toolkit includes: Strong Windows Server expertise (Active Directory, DNS, DHCP, Hyper-V, etc.) Solid Microsoft365 administration and troubleshooting Excellent networking skills - LAN, WAN, Wi-Fi configuration and troubleshooting (DrayTek, Ubiquiti experience is a bonus) VoIP systems management (3CX experience ideal) Experience More ❯
you're comfortable diving deep into technical problems and emerging with practical solutions. Your technical toolkit includes: Strong Windows Server expertise (Active Directory, DNS, DHCP, Hyper-V, etc.) Solid Microsoft365 administration and troubleshooting Excellent networking skills - LAN, WAN, Wi-Fi configuration and troubleshooting (DrayTek, Ubiquiti experience is a bonus) VoIP systems management (3CX experience ideal) Experience More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Cloudworks Services Ltd
outstanding customer support. Key Responsibilities: Technical Support Excellence Deliver comprehensive 1st line support via telephone, email, and our helpdesk Log, classify, and manage customer incidents following established procedures Troubleshoot Microsoft desktop operating systems Execute new starter and leaver processes including user/mailbox creation, mailbox configuration, and permissions management Resolve or escalate business application issues, coordinating with software vendors … Service Desk functions following Cloudworks protocols Apply ITIL framework principles for optimal service delivery Utilise systems effectively to support quality and efficiency targets Essential Technical Skills: Core Experience Required: Microsoft365 including Defender, Purview, Intune and Autopilot Windows 10/11 troubleshooting and support Entra ID/Active Directory management Networking concepts (TCP/IP, DNS, DHCP … Provider (MSP) background ITIL v3/v4 Foundation Certification or ITIL experience SLA-focused service delivery High-volume call management ISO27001 security framework knowledge VOIP (PBX, SIP), Teams Phone Microsoft Terminal Services/RDS administration Professional Requirements Excellent written and spoken English Outstanding communication and interpersonal abilities Professional demeanour and punctuality Collaborative team approach Leadership qualities with commitment to More ❯
Birmingham, West Midlands, England, United Kingdom
VIQU IT Recruitment
office, providing hands-on support to around 80 users and remote support to a smaller Dublin team. This is a highly visible, customer-focused role working in a modern Microsoft environment. The Role You’ll act as the key onsite IT contact, providing 2nd line support and ensuring all systems and devices run smoothly. You’ll work with regional … IT teams in London and Dublin to resolve issues, implement updates, and support ongoing improvements across Windows 11, Intune, and Microsoft 365. Key … Responsibilities Provide onsite IT support in Birmingham and remote support for Dublin. Deliver white-glove service to senior stakeholders and partners. Troubleshoot and resolve issues across Windows 11, Intune, M365, and iOS devices . Collaborate with 1st line and regional IT teams for escalations and projects. Support hardware upgrades, AV setups, and office moves. Travel to Dublin twice per year More ❯
maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Full UK Driving Licence is essential. More ❯
and support IT systems, backups, and documentation. Assist with onboarding, inductions, and new technology rollouts. Work closely with the infrastructure team on technical projects. Skills & Experience: Strong knowledge of Microsoft365, Windows OS, and Active Directory. Familiar with networking (DHCP, DNS, VLANs, VPN) and cloud storage (OneDrive/SharePoint). Excellent problem-solving and communication skills. Previous More ❯
Kirkby-In-Ashfield, Nottinghamshire, Kirkby in Ashfield, United Kingdom
Harper Recruitment
1st and 2nd level IT support, ideally within an international environment Strong knowledge of IT network management, hardware management (PCs, smartphones, printers), security management, AD, Entra ID, and Office365 end user support Ideally familiar with Windows Server, VMware, and backup strategies Excellent troubleshooting and problem-solving skills Strong communication and teamwork abilities Flexible, proactive, and hands-on More ❯
delivery when needed Oversight of Cyber Security delivery Stakeholder Management Project Delivery - working closely with IT project managers Vendor and 3p Management Introduction and oversight of GRC Experience required: Microsoft365 Experience with on prem to cloud migration Organisational transformation experience - e.g. new systems implementation, Integration of systems, optimisation of data Vendor management Stakeholder Management - internal and … of Cyber Security PowerBI - knowledge or experience producing and maintaining reports. This is an urgent vacancy, if you are interested then please apply quoting reference: (phone number removed) SimPRO Microsoft365 PowerBI CyberSecurity Cyber Security Firewall AntiVirus Vendor Management IT Manager Head of IT Infrastructure Manager MSP negotiation stakeholder management SimPRO Microsoft365 PowerBI CyberSecurity Cyber Security Firewall AntiVirus Vendor Management IT … Manager Head of IT Infrastructure Manager MSP negotiation stakeholder management SimPRO Microsoft365 PowerBI CyberSecurity Cyber Security Firewall AntiVirus Vendor Management IT Manager Head of IT Infrastructure Manager MSP negotiation stakeholder management SimPRO Microsoft365 PowerBI CyberSecurity Cyber Security Firewall AntiVirus Vendor Management IT Manager Head of IT Infrastructure Manager MSP negotiation stakeholder management SimPRO Microsoft365 PowerBI CyberSecurity Cyber Security Firewall AntiVirus More ❯
with a passion for cutting-edge infrastructure and automation? Were looking for someone with hands-on experience in VMware and Azure cloud environments, who can confidently manage platforms like Microsoft365 and drive efficiency through Infrastructure as Code (IaC). This is a fantastic opportunity to join a forward-thinking team where your technical expertise will help … Support the mobilisation/shaping of IT infrastructure About The Candidate To be successful in this role you will need to have the following knowledge, skills and attributes: Essential Microsoft Certified: Azure Administrator Associate (AZ-104) or higher Knowledge of cloud management Knowledge of IT systems and architectures Good understanding of DevOps practices Experience in managing private and public … cloud delivery Experience with Cloud platforms such as Microsoft Azure or AWS Experience in delivering multiple portfolios of projects. Influential and articulate presentational skills. Good communication skills Able to convert technical jargon to a business audience. Desirable Financial Services industry experience (insurance) preferable Experience of managing other project managers to achieve delivery of projects More ❯
customer-focused, methodical, and dependable. The ideal candidate will bring a proactive, service-oriented mindset and enjoy working in a supportive, hands-on environment. Desirable CompTIA A+, ITIL Foundation, Microsoft (e.g., MCSA) or similar qualifications. MSP or small-team background; exposure to Microsoft365, Intune, or Azure. Knowledge of backup, security tools, and remote support practices. More ❯
Shrewsbury, Shropshire, West Midlands, United Kingdom
Nextech Group Limited
of IT infrastructure. You will work on projects, day-to-day support, and optimisation initiatives, helping the business leverage technology effectively and securely. Key Responsibilities Manage, maintain, and support Microsoft365, Windows Server, Active Directory, and related infrastructure. Administer and troubleshoot networking equipment, including switches, routers, firewalls, and VPNs. Implement and support virtualisation platforms (VMware, Hyper-V … technical issues. Collaborate with colleagues to plan and implement infrastructure improvements. Skills and Experience Required Proven experience in an infrastructure or senior IT support role . Strong knowledge of Microsoft technologies, networking fundamentals, and cloud platforms. Experience with virtualisation (VMware or Hyper-V). Solid troubleshooting and problem-solving skills. Excellent communication skills, able to explain technical concepts to More ❯
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Oscar Associates (UK) Limited
such as VMware and Hyper-V, Citrix. Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 3rd Line More ❯
Evesham, Worcestershire, West Midlands, United Kingdom
Oscar Associates (UK) Limited
technologies such as VMware and Hyper-V. Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 2nd Line More ❯
Birmingham, West Midlands, England, United Kingdom
Oscar Technology
technologies such as VMware and Hyper-V. Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 2nd Line More ❯
Birmingham, West Midlands, England, United Kingdom
Oscar Technology
technologies such as VMware and Hyper-V. Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. Benefits : Access More ❯
and interpersonal skills. A customer-focused mindset with the ability to work well under pressure. Strong organisational skills and attention to detail. Desirable Skills and Certifications: Familiarity with Windows, Microsoft365, Active Directory, and Intune. Understanding of ITIL principles and service management processes. Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation. Benefits Competitive salary of More ❯
maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Full UK Driving Licence is essential. More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Littlefish
service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware. Excellent customer service skills with a More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Littlefish
service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware. Excellent customer service skills with a More ❯
Burton-On-Trent, Staffordshire, West Midlands, United Kingdom
Major Recruitment
ideal person will come from a similar IT technical support vertical, ideally with some commercial troubleshooting of 1 st or 2 nd line level enquiries, with working knowledge of O365, Windows 10 including servers 2016/19 and firewall security exposure. You will have a proven ability to problem solve and work effectively with the internals teams including close collaboration More ❯
Hereford, Herefordshire, England, United Kingdom Hybrid / WFH Options
TXP Technology x People
in accordance with the Cyber Assessment Framework Improve the Cyber Awareness within the company via communications, Cyber Awareness training and monitoring of Staff compliance Enhance and maintain a high Microsoft365 secure score by implementing Microsoft advisories Identify, assess, and mitigate security risks to the organisation's data and infrastructure Oversee the creation and document management More ❯