101 to 125 of 246 Customer Service Jobs in the North West

technology in a dynamic and growing business. Key Responsibilities Technical Support Provide technical support, diagnose and troubleshoot complex hardware and software issues, and support service interventions and projects. System Management Work towards supporting and overseeing system performance, conduct regular audits and performance assessments, and ensure optimal system reliability. Documentation … Reporting Maintain detailed records of service activities, system configurations, and equipment maintenance. Customer Engagement Build strong relationships with customers, provide clear feedback, explain product functionality, and manage technical issues to maximize customer benefit. Safety & Compliance Ensure all service activities comply with company policies, industry standards, safety ...

quality metrics, and provide constructive feedback to both agents and managers. You will identify areas for improvement, support process optimisation, and ensure that service standards consistently meet or exceed expectations. Your role will help drive better customer experiences while supporting the team's development and performance. Core Responsibilities … Advocate for outstanding customer experience and ensure service standards exceed expectations. Monitor agent performance in a fast-paced service environment and provide constructive, actionable feedback. Identify improvement opportunities, drive quality performance, and support process optimisation. Embed a customer-first culture, collaborating with stakeholders to foster continuous ...

management. The company partners with leading organisations to execute complex projects, leveraging cutting-edge technology and a skilled workforce to ensure efficient and reliable service delivery. MJ Quinn’s customer-focused approach and dedication to sustainability have solidified its reputation as a trusted provider in the infrastructure services … sector. ________________________________________ DEPARTMENT OVERVIEW The Service Delivery function within MJ Quinn is dedicated to the delivery of Fibre to the Premises (FTTP) services across the Openreach network. This department is focused on managing “On the Day” performance and driving completion through a structured 5-day retain model, ensuring all work ...

Service Desk – 3rd Line Engineer Reports To: 3rd Line Team Leader (Head of IT Infrastructure) Location: Wilmslow/Hybrid/Remote Hours of Work : Mon–Fri, staggered start/finish times between 8am and 6pm. Occasional work outside these hours may be required to support change windows or incidents … TOIL applies. The Role The IT Service Desk is the single point of contact for all IT services, requests, and incidents. It's a busy, dynamic, fast-paced team supporting Citation Group's multiple business units across the UK, Canada, and Australia. As a member of the 3rd Line ...

technical assurance and defect resolution Work with architecture and engineering teams on Citrix solutions and infrastructure improvements Collaborate with wider technical teams and customer stakeholders Maintain strong customer service while working within established ITIL and service management processes Essential Skills & Experience Proven commercial experience working ...

Business Development manager for our Client in Chorley. Job Role:- Outbound telephone communication with customers. You'll play a key role in developing positive customer relationships, driving brand product and services awareness, loyalty and sales whilst gathering valuable customer insights, and supporting the achievement of our sales … growth goals. Processing and administering customer enquiries, from costing through to quotation and completion. Updating the CRM system with customer and supplier information. Performing ad hoc administrative duties as required. Pushing out into the field to visit customer and develop target regions if required. Hours are Monday ...

meeting all agreed KPI’s within your business unit. The ROM will be expected to be hands on with all tactical & transactional aspects especially service delivery to enable the successful management of Debt/WIP, P&L, statutory/contractual compliance and people management at all levels to increase … procedures are always implemented and adhered to within your regional business unit. Establish and maintain the consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region. Ensure Quality assurance procedures are adhered ...

across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust … solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem ...

across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust … solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem ...

Associate, you will be responsible for carrying out all transactions and invoice processing in the Purchase to Pay (P2P) process in line with the service specification outlined in the Service Level Agreement (SLA) and internal procedures. What you will be doing: Purchase to Pay (P2P): To organise your … workload and ensure outputs are delivered in line with targets set within the Service Level Agreement. To develop constructive relationships with fellow Team members and wider internal & external stakeholders. To assist Accounts Payable Team Leaders and/or AP Managers with identifying the efficient working of the Purchase ...

verbal communication skills. Excellent people skills, including patience, empathy and consideration. Good IT skills, including Word, Excel, Outlook and other relevant systems. Strong customer service/customer care skills. Ability to supervise, organise and coordinate a team. Awareness of the needs of people with frailty, disabilities ...

support to customers via phone, email and remote access in a fast-paced MSP environment. Responsibilities Log all incidents and requests within the managed service system. Keep track of ongoing work and pick up incoming work. Manage, prioritise and plan your own work queue, dealing with calls within SLAs. … limited to RMM, antivirus and backup. Perform maintenance and upgrades of software and hardware in response to RMM alerts, support tickets and customer needs. Proactively drive your own workload, work under your own initiative and identify and drive through opportunities for improvement and change. Create and maintain knowledge base ...

optimal performance Stay updated with the latest technology trends and advancements relevant to the IT support field Site visits for hardware and maintenance on customer systems What We're Looking For A genuine interest in IT and technology Good communication and customer service skills A logical approach … Closing Date Monday, 28th September 2026 Start Date Monday, 5th October 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Creative Initiative Troubleshooting Can do attitude Tech Savvy Hardware and Software Passion ...

fulfilment in the grocery delivery space. We are dedicated to redefining the way products are delivered to customers, leveraging cutting-edge technology and a customer-centric approach. As a Site Leader of a Gopuff Micro Fulfilment Centre (MFC), you will play a pivotal role in delivering best-in-class … customer order fulfilment. This is a fast-paced role within Gopuff, which requires drive, grit, great attention to detail and people-first focus. If you are a results-oriented, customer-centric leader with a deep passion for the retail and logistics industry, we warmly invite you to apply ...

supporting your wellbeing, professional development, and work-life balance. 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme … subscriptions. Regular social events, team-building activities, and a Refer-a-Friend bonus scheme. About You We're looking for a proactive, organised and customer-focused professional who enjoys building strong client relationships while supporting and motivating others. You'll be confident managing multiple priorities, providing excellent service ...

technical solutions, are looking for an Area Sales Manager - Electronic Components - North UK to join their team on a permanent basis. This is a customer-facing sales role focused on developing new business, growing existing accounts and maximising revenue across a designated customer portfolio. Key responsibilities … products and services Develop account strategies and identify new markets, applications and opportunities Manage sales enquiries through to order and take commercial ownership of customer relationships Achieve or exceed sales and gross profit targets Manage customer inventory and support VMI programmes where required Attend customer meetings, QBRs ...

Citrix or a Vmware environment would be preferred but not essential Networking skills (Patch Cables, VPN support Routing/Switching) Excellent communication and customer service skills Windows Server admin experience Responsibilities: Work on a range of IT support projects from the service desk … date on IT Support sector trends, developments and the associated opportunities and contribute to the development of plans to improve the IT service delivery to the firm. Responsible for assuring customers are provided with efficient and timely second-line IT support. Working with the wider IT Team as part ...

demandITcourses,practicetestsandvirtuallabs. AccesstoBupaEmployeeAssistanceProgramme(EAP)foryouandyourfamily. CycletoWorkscheme. AccesstovendorpricingforpersonalIThardwareandsoftwarepurchases. MicrosoftWorkplaceDiscountProgrammewithsavingsonSurfacedevicesandMicrosoft365subscriptions. Regularsocialevents,team-buildingactivities,andaRefer-a-Friendbonusscheme. About the Role We are seeking a highly motivated and customer-focused Technical Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions … skills. You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with ...

experienced IT Support Engineer to join a busy on-site IT support team based in Central Blackpool. This is an excellent opportunity for a customer-focused IT professional who enjoys hands-on support work and thrives in a fast-paced environment. As an IT Support Engineer, you will provide … repairs on desktop and laptop equipment. Carry out IMAC activities (Installs, Moves, Adds and Changes). Manage and complete assigned support tickets within agreed service levels. Troubleshoot and resolve network connectivity issues. Install and configure network printers and end-user devices. Escalate complex incidents where appropriate and keep users ...

Field Service Engineer £40,000 - £60,000 Basic DOE + Door-to-Door Travel + Overtime + Company Van OTE: £50,000 - £70,000 BASED FROM HOME UK & International Travel We are currently recruiting for an experienced Field Service Engineer to join a well-established and growing manufacturer … pipe and tube processing equipment. The successful engineer can be based around the Manchester area or Midlands , with the position involving regular travel to customer sites. The Role As a Field Service Engineer, you will be responsible for the service, maintenance, fault finding and technical support ...

troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles … Exposure to enterprise-scale Azure, VMware, backup, and monitoring technologies Join a collaborative team supporting complex customer environments Gain hands-on experience across cloud and on-premise infrastructure platforms Ongoing learning and development opportunities with access to modern technologies Flexible remote/hybrid working and a competitive package with ...

troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles … Exposure to enterprise-scale Azure, VMware, backup, and monitoring technologies Join a collaborative team supporting complex customer environments Gain hands-on experience across cloud and on-premise infrastructure platforms Ongoing learning and development opportunities with access to modern technologies Flexible remote/hybrid working and a competitive package with ...

join our Account Management Team or you may be currently working in the technical field and be interested in branching out into providing customer solutions in Sales/Account Management and will be given full training/guidance along the way. Salary … potential by encouraging them to obtain and maintain industry standard qualifications to enhance personal development Person Specification We are now looking to enhance our customer engagement and ensure the needs of the customer are fully met, both in terms of Value, but essentially as a full technical solution ...

join our Account Management Team or you may be currently working in the technical field and be interested in branching out into providing customer solutions in Sales/Account Management and will be given full training/guidance along the way. Salary … potential by encouraging them to obtain and maintain industry standard qualifications to enhance personal development Person Specification We are now looking to enhance our customer engagement and ensure the needs of the customer are fully met, both in terms of Value, but essentially as a full technical solution ...

Hospice Refurbishment & Improvement Project over a three year period. The postholder will assume day-to-day leadership responsibility for the Directorate, ensuring continuity of service delivery, strong financial stewardship, effective governance and regulatory compliance. You will be responsible for the effective financial management of the charity, including robust assessment … maintenance of a register of legacies expected and received, and provide Trustees with analysis as required Maintain and develop costing models for the operational service areas of the Hospice and for one off projects Take lead responsibility for compliance with all taxation relating to the Hospice including ...