251 to 275 of 846 Customer Service Jobs in the North West

Service Desk Analyst We are looking for a skilled Service Desk Analyst to provide vital 1st and 2nd line support as part of a dynamic IT service desk function. This role combines technical expertise, strong customer service skills, and business awareness to deliver efficient IT … support and maintain seamless communication across the organisation. Key Responsibilities: Serve as the first point of contact for all IT service desk queries, responding to phone calls and monitoring additional support channels Accurately record and manage incidents following established procedures Resolve the majority of technical issues at first point … Management, adhering to defined processes What We're Looking For: Experience in 1st and 2nd line support roles Strong problem-solving skills and a customer-focused approach Ability to work efficiently in a fast-paced IT environment Contract Details: Initial 3-month contract with the possibility of extension Onsite More ❯

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential … job functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with … end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed More ❯

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential … job functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with … end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed More ❯

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential … job functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with … end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed More ❯

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential … job functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with … end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed More ❯

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential … job functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with … end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed More ❯

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential … job functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with … end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed More ❯

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential … job functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with … end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed More ❯

value for money on existing processes, resources, and IT systems by driving efficiency; as a Digital Developer, you will assist with improving the digital customer journey; and you will contribute to wider strategic initiatives to transform the lives of our customers. What the role is: The Digital Developer will … Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits More ❯

Service Desk Analyst – Manchester - £28-32,000 We are currently working with a growing financial services provider in Manchester that is actively recruiting for a Service Desk Analyst to join them on a permanent basis. This is a fantastic opportunity to join a busy support team that has … Desktop, Infrastructure and Applications teams Active Directory administration, including starters, leavers and lovers Ensuring call logging system is used effectively Maintaining high levels of customer service Experience and skills required: Extensive experience providing 1st and 2nd line support in a helpdesk environment Experience in ITIL environments (ITIL Foundation … desirable) Strong technical skills with Windows operating systems, Office 365 and Azure AD Experience using service management tools such as ServiceDesk Plus, ServiceNow, Remedy etc. Strong communication skills, both verbal and written Understanding of iOS configuration Experience in professional organisations such as financial services (preferable) In line with the More ❯

and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation. Guided by our 3 values of building relationships, customer success and passion and dedication , we are on a mission to make BCN the most trusted tech partner in the UK today . The … and interpersonal skills, capable of presenting complex technical information clearly to both technical and non-technical stakeholders. Confident and professional communicator, able to lead customer workshops, and collaborative meetings with stakeholders. Strong documentation skills. Advanced troubleshooting and problem-solving abilities, with a track record of efficiently identifying and resolving … technical issues. Relevant experience in a similar role, ideally within a managed service provider (MSP) or IT service environment. A passion for leveraging technology to address business challenges and drive value for clients. Ability to work independently and collaboratively as part of a team, demonstrating initiative and adaptability. More ❯

on upselling and cross-selling. Design and maintain strategic account plans to support client growth. Conduct onboarding sessions and product demonstrations to ensure successful customer adoption. Resolve client issues and inquiries efficiently, promoting positive client experiences. Track and analyse customer data to enhance engagement and reduce churn. Maintain … accurate records of sales activity and customer interactions in the CRM system. The ideal candidate will be: Proven experience in B2B sales or business development, ideally within the MSP or IT services sector. Strong interpersonal and relationship-building skills. Self-starter with a results-oriented mindset and a proactive … Confident in preparing and delivering proposals and client presentations. Strong analytical and problem-solving skills. High level of computer literacy; familiarity with CRM and customer success tools is advantageous. Ability to manage multiple projects simultaneously and work well under pressure. Passion for delivering exceptional customer service and More ❯

weekly calls, monthly insights, quarterly reviews and project launch meetings • Liaise internally with Client Success Administrators, Account Directors and Co-Founders • Work with the service delivery team to provide information from and to clients • Check accuracy of work and feedback any changes needed prior to it becoming client facing … improve each day, week and month • Assist with commercial conversations and actions • Escalate big upsell opportunities to your Account Directors and Co-Founders Qualifications Customer Satisfaction and Customer Retention skills Analytical Skills Relationship Building Customer Service Excellent communication and interpersonal skills Ability to multitask and prioritize More ❯

weekly calls, monthly insights, quarterly reviews and project launch meetings • Liaise internally with Client Success Administrators, Account Directors and Co-Founders • Work with the service delivery team to provide information from and to clients • Check accuracy of work and feedback any changes needed prior to it becoming client facing … improve each day, week and month • Assist with commercial conversations and actions • Escalate big upsell opportunities to your Account Directors and Co-Founders Qualifications Customer Satisfaction and Customer Retention skills Analytical Skills Relationship Building Customer Service Excellent communication and interpersonal skills Ability to multitask and prioritize More ❯

weekly calls, monthly insights, quarterly reviews and project launch meetings • Liaise internally with Client Success Administrators, Account Directors and Co-Founders • Work with the service delivery team to provide information from and to clients • Check accuracy of work and feedback any changes needed prior to it becoming client facing … improve each day, week and month • Assist with commercial conversations and actions • Escalate big upsell opportunities to your Account Directors and Co-Founders Qualifications Customer Satisfaction and Customer Retention skills Analytical Skills Relationship Building Customer Service Excellent communication and interpersonal skills Ability to multitask and prioritize More ❯

weekly calls, monthly insights, quarterly reviews and project launch meetings • Liaise internally with Client Success Administrators, Account Directors and Co-Founders • Work with the service delivery team to provide information from and to clients • Check accuracy of work and feedback any changes needed prior to it becoming client facing … improve each day, week and month • Assist with commercial conversations and actions • Escalate big upsell opportunities to your Account Directors and Co-Founders Qualifications Customer Satisfaction and Customer Retention skills Analytical Skills Relationship Building Customer Service Excellent communication and interpersonal skills Ability to multitask and prioritize More ❯

weekly calls, monthly insights, quarterly reviews and project launch meetings • Liaise internally with Client Success Administrators, Account Directors and Co-Founders • Work with the service delivery team to provide information from and to clients • Check accuracy of work and feedback any changes needed prior to it becoming client facing … improve each day, week and month • Assist with commercial conversations and actions • Escalate big upsell opportunities to your Account Directors and Co-Founders Qualifications Customer Satisfaction and Customer Retention skills Analytical Skills Relationship Building Customer Service Excellent communication and interpersonal skills Ability to multitask and prioritize More ❯

leaders in their field are looking for a Desktop Support Analyst who will be responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities … Manage and prioritise all 2nd line incidents and requests according to defined SLAs General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Maintain … regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution Own, monitor and maintain equipment rooms to comply with IT Services and QSSE standards More ❯

leaders in their field are looking for a Desktop Support Analyst who will be responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities … Manage and prioritise all 2nd line incidents and requests according to defined SLAs General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Maintain … regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution Own, monitor and maintain equipment rooms to comply with IT Services and QSSE standards More ❯

leaders in their field are looking for a Desktop Support Analyst who will be responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities … Manage and prioritise all 2nd line incidents and requests according to defined SLAs General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Maintain … regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution Own, monitor and maintain equipment rooms to comply with IT Services and QSSE standards More ❯

can apply their extensive collection of skills to this role and provide invaluable assistance to the Marketing Manager. This company prides itself on its customer service and boasts awards to support it! The ideal candidate for this role will be someone equally customer-centric and passionate about … everything they do. Does this sound like you? Read on... Main Roles and Responsibilities of CRM Executive: Develop and execute email marketing campaigns. Building customer emails. Analyse customer data to drive innovative marketing campaigns. Report on customer campaigns, making educated suggestions for improvement. Work closely with the More ❯

can apply their extensive collection of skills to this role and provide invaluable assistance to the Marketing Manager. This company prides itself on its customer service and boasts awards to support it! The ideal candidate for this role will be someone equally customer-centric and passionate about … everything they do. Does this sound like you? Read on... Main Roles and Responsibilities of CRM Executive: Develop and execute email marketing campaigns. Building customer emails. Analyse customer data to drive innovative marketing campaigns. Report on customer campaigns, making educated suggestions for improvement. Work closely with the More ❯

can apply their extensive collection of skills to this role and provide invaluable assistance to the Marketing Manager. This company prides itself on its customer service and boasts awards to support it! The ideal candidate for this role will be someone equally customer-centric and passionate about … everything they do. Does this sound like you? Read on... Main Roles and Responsibilities of CRM Executive: Develop and execute email marketing campaigns. Building customer emails. Analyse customer data to drive innovative marketing campaigns. Report on customer campaigns, making educated suggestions for improvement. Work closely with the More ❯

Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business … IT knowledge base for future support Supporting IT onboarding processes for new employees What Experience We’re Looking For: Previous experience in a Helpdesk, Service Desk, or IT Support role Strong knowledge of Windows OS and Microsoft 365 administration Experience with Active Directory (user management, password resets, group policies … network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based service desk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT More ❯

Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business … IT knowledge base for future support Supporting IT onboarding processes for new employees What Experience We’re Looking For: Previous experience in a Helpdesk, Service Desk, or IT Support role Strong knowledge of Windows OS and Microsoft 365 administration Experience with Active Directory (user management, password resets, group policies … network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based service desk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT More ❯